They have some of the best technicians in Mesquite! All are dressed and behave professionally.i woudk recommend their services to anyone, small or big.

This company is at least 3x as expensive as competitors. You won’t know that until you pay for them to come to your house & “diagnose” the problem though.

Terry came out to service my HVAC this morning. I only called to schedule yesterday, so I really appreciate the prompt response! I really expected to have to wait at least a few days. I’m trying to sell a house, so I was definitely a difficult customer with an inspection report that had a number of tasks needed for the unit. He was so patient with me, and together we triple checked everything on the report. He was also very personable. I appreciate the service today, Terry!

Dinnertime Saturday, and had that sinking feeling when the house just got hotter and hotter, no matter how low we cranked the AC. With five pets, there wouldnt be a hotel or motel willing to take us, so we were going to be up a creek without help as the temp started rising fast in the Texas summer heat. I called Airstar Services; wed decided to purchase their service contract/club membership last year as it included a couple of annual check-ups and other benefits for a very reasonable cost. They had been extremely diligent in contacting me for a spring/summer seasonal check-up, but I kept putting it off due to work, vacation, etc. Now I was paying the price. I sheepishly called the main number, but the office was closed as expected. The message did offer an after-hours line for club members, so I crossed my fingers and dialed. A very sweet young lady (Haley) quickly responded. I felt bad, as I could hear she was a new mom, but she was extremely polite and efficient. She put me on hold for a minute, and got back on to let me know to expect a technician shortly. Within an hour, there was a ring at the door; Preston the technician showed up as promised ready for duty. 90 minutes later, cold air was flowing back into the house (I imagine this is a wake-up call that well be needing a new unit here soon, but for now, its working...). Preston fixed the issue, and we also received a sizable discount for being club members. I am grateful for such excellent service, especially under duress, and appreciate the professional treatment as well. Highly recommend.

We have had AirStars for almost 15 years and have ALWAYS had great timely professional service. You cannot do better than this company! I wish all my services were this great! Dianne M

Horrible they came out to fix a clog... the guy stuck a strap in the pipe and said it was fixed I ask him are you sure that is it dont you suppose to blow it out... long story short all the cords are wet inside of the AC... Im so upset and it is still cloggedUpdate: No one has reached out to me even though they wrote under my post 1/26/21

My experience with airstar every time they come to fix something at my house is always a pleasant experience. The techs are very well-versed in what they need to do and quickly resolve the issue to be in and out quickly

I used Airstar through my Home Warranty (first time home warranty user) I was very suspect on the service and quality I was going to receive based on reviews I read from all of the warranty vendors. I chose Airstar and they did a really good job. My technician, Preston, was a 38 year veteran of the industry and was super honest and knowledgeable. He explained how working with the warranty company worked and set reasonable expectations. (note: working with warranty company you dont get same day service) Preston was great. I would definitely use them again. I just hope not anytime soon!

I had a great experience with Airstar. My heat went out in the evening and i called their after hours service and they sent a technician to my home within 30 minutes and got me fixed up in one visit! will definitely be using them again!

Hailey and the tech that came out were amazing. Called at 6:30am on a Sunday and a/c was blowing cold at 9:15am!

I have been a very happy customer for many years! They have never disappointed me.

Airstar has always given us excellent service. I think we have used them for about 10 years now....I refer you guys anytime I am asked. Thank you!

We have a maintenance with these guys and when we had issue with our A/C. They quickly respond. I would give them an A+

Our AC stopped working on the hottest day of the year and it was replaced as quickly as possible with wonderful, friendly service. We have a maintenance plan as well. Highly recommend. This company really cares about its customers.

They are not knowledgeable. I do not know why AHWS keep on sending them to warranty holders knowing there are a lot of complaint about them. In the last 2 months the came 3 time for my AC not blowing cold air . Every time they claim some part is bad etc . This far in the last 2 years I spent about 3k with them and still broken. I do not know what to do. . On 4/20/20 they came and replaced a part and i was promised it will last for a while . Given COVID-19 etc.. I gave them a call and they told me the warranty only good for 30 days.. Crazy time to call BBB

Technician Marvin came to my home to repair my Air Condition and was truly impressed. He educated me about what he was doing, very courteous and worked on my issue diligently without a fuss.He was unformed, introduced himself to me and went to work. I recommend Marvin to any homeowner looking for professional and excellent service this summer and everyday.

NEGATIVE TEN STAR COMPANY WHICH I’M REPORTING TO THE BBB AND TREC. I was working directly with the owner and still got horrible service!!!! I submitted an order through my home warranty company who assigned Air Star to the service request. The tech was several hours late and I was understanding due to the nature of the job. When he did arrive he was completely unprofessional and made comments like wow you must be rich when he saw some furnishing in our home. He then finished reviewing our issue of air flow in our master bath and asked if I “wanted the good or bad news first” again unprofessional but I simply said the bad news. He told me the repair wouldn’t be covered my the home warranty because the duct was improperly attached to the vent and ductwork is never covered by home warranty. I said my policy specifically covers duct work and to please verify before leaving. He then said the repairs we needed done would cost us out of pocket in the range of $3-$5000. He then sat in his car to call his manger while I pulled out my policy and read to see in fact duct work is covered. I showed him and he came back and said oh good news one thing won’t be covered but the other repair is and it will only cost you about $450. I asked how much the repair that was covered cost and which repair wasn’t covered and he said both repairs only cost about $450. None of the info he gave me rang true and it felt like he was trying to get me to pay out of POCKET to replace all the ductwork myself since he perceived I was “rich”. I told him to repair what was covered that day and he said he’d have to order materials and schedule to come back in about 2 weeks so I said that was fine. When he left my request was closed out by the home warranty company. So I called my home warranty company make sure something wasn’t logged incorrectly and to verify what was and wasn’t covered. After holding with them for an hour and a half we resolved yes all the repairs should be covered. So I put in a call the following day to Air Star to find out when they’d be back to fix the repair he took measurements for and to inform them of what I was told. I left a message for Haley who called me back same day but said none of the repairs were covered and no second visit was going to be scheduled until we agreed to pay the $450 and that the department I spoke to doesn’t know what they are talking about. I was completely confused and explained the discrepancy between what she was saying, what the tech told me and what I found out for myself. She asked if she could put me on hold and several minutes later Roger picked up the phone and I said I was holding for Haley, he said she was on a call but if I would explain my question he’d try to help me out. After re-explaining everything he said he’d been working with my specific home warranty company “since the 80s” and knew they wouldn’t cover it because they would “inevitably ask if the unit was working” and he’s have to say yes. I was confused because ductwork has nothing to do with the AC unit working And both are separate coverages in the verbiage of my policy but when I asked him to clarify he said if air is coming out the vent at all they won’t cover it. He did relent that maybe I was the one situation that would surprise him so he’d call but due to long hold times he probably wouldn’t call me until the next day. It was Friday so Monday no call, Tuesday no call. I had to call in again on Wednesday to be told Roger would “call me back.” I asked who was Rogers boss only to be told he’s the OWNER....when the owner doesn’t even care enough about his customers to follow through on what he promises it’s no wonder unprofessionalism is the company culture. If you can avoid it DO NOT CALL THESE PEOPLE!!!!UPDATE: The owner just called me back to say my home warranty company should have called me back and I should be mad at them and raised his voice to me. SIDE NOTE YOU CAN ALSO SUBMIT A COMPLAINT ABOUT AHS TO THE TREC.

Working with Airstar has always been a delight. They are fast, honest, and very well priced. I have worked with them several times and would recommend them to all my friends. Keep up the good work Airstar, you are changing the way people look at A/C companies.

Airstar has been doing my a/c maintenance for 6years and have always taken great care of my home and units. I really feel they care about their customers and property. I would recommend them to any homeowner that wants good service and fair pricing.

Airstar has been servicing our HVAC system for several years. They have been easy to work with and I feel like the work they have done has been fairly priced and of good quality.

I have had my units serviced through Home Warranty for 7 years now. They have consistently been able to get me serviced quickly, even during very busy times. They routinely show up on time and are always professional. They get the work done quickly after diagnosing the issues efficiently. They work very well with the warranty company and get needed approvals quickly. I would recommend these folks to any friend or family member.

Hello Airstar,I wanted to commend Jason and Haley for their excellent customer service. I have had many HVAC service pros called to my home over the years; Jason is the only technician I would gladly invite back. He was patient, thorough in his explanation, and just a really nice guy. Haley was also extremely friendly on the phone and accommodating when I had further questions. Airstar is in good shape with employees like Jason and Haley, in fact I signed up for their Platinum service agreement.

Ive worked with Roger and his team for over a year and theyve been awesome!

The receptionist was very rude am taking my business elsewhere

Using Airstar was a great choice. They were friendly, prompt, and determined to find why our AC wasnt working. Richard worked on our equipment and he did an awesome job. He found an issue technicians from other companies missed a number of times. I would highly recommend them!

Rodney was amazing! They came to my house fast and he went above and beyond explaining things to us and fixing the issue! ty for taking good care of us!

Super company! i have nothing but good things to say about Airstar Services, from the time they picked up the phone to the completed job great service. I will never use another company

Great management and people within the company. They are honest and reliable and try to fit everybody in on the same day you have the problem if not next.they are very thorough when explaining what is wrong with the problem you are having and will give you the best price for A great job. i will always return to this company for all of my ac problems.

I have been relying on Airstar for almost 6 years. I purchased a new system from them and got on their seasonal checkup program. Very pleased with their service technicians and their responsible staff.

I had to have a very old system removed from my attic and have a brand new full system put into my house. The contact person from the company at every step of the process was professional, polite, informative and knowledgeable. The team that installed the new system left my house in such a way that you would not have known they had been there but for the new air return vent in the hallway. I was there during much of the install and they were professional, polite, knowledgeable and always willing to answer my questions. I can not say enough good things about my experience with this company. It was worth every penny to know that my a/c system was installed well and they take excellent care of their clients.

The service was prompt and timely. The technician displayed a high level of professionalism and the ability to solve the problem. Very knowledgeable on the job.

I submitted a complaint to this business about poor behavior on the road by one of their drivers. The business owner took it into consideration and addressed the matter. Very impressive. Will look for an opportunity to do business with Airstar in the future.

Wow...they sent out a gentleman named Daniel that new A/C systems. I requested a tech to come out and check my Freon level in which case he did. But he also suggested that we remove our inside blower unit and let him clean it. We went with his recommendations and I am so glad we did. I unequivocally recommend these folks to anyone who wants an honest, knowledgeable company to do your HVAC repairs.

Amazing service by AirStar. I would recommend this service to anyone who is new to this area. They not only fix the issue, but also go a step in the proactive side to fix other issues. The advice given is on the point and very accurate.Thank you

AirStar has provided one of the best services that my family has encountered in the Dallas area. The technician, Daniel, was professional and reasonable about cost and options for our home. He showed up on time and was efficient in his work. You come across many swindlers in the AC business, but this company hires people who know their work.-Vernon Armstrong / Call slip # 61322

A google userExcellent service from AirStar. They not only fix my problem they also gave my tips on how to lower my bill. Daniel was on time and very polite. Would recommend this company to my friends. Thank youcall slip #60858

Had water leaking from air vent in ceiling and bubbling up on ceiling while dripping. Called several companies with no luck. Finally called Airstar. The custmer service was extremely friendly and prompt. Daniel, the service technician, came right out, stopped the leak in the attic, and made repairs in less than an hour. The price was also very fair. Extremely happy that I called Airstar!

6-27 10:03amHaley takes call with a smile on her face Im sure.6-27 2:54pmHaley calls me and says tech is on the way.6-27 3:19pmDaniel the service tech shows up. After an hour or so he found a leak and repaired it. once he went to charge the system he decided that the compressor was overheating and may not come to life. After putting water on it for a while he said it didnt look good and quoted me $4000 to replace the outside unit and a new copper line set.6-27 8pmI decided to power on the system at i could hear the compressor coming on. Was I lied to or coincidence?6-27 8pmI decided to text the technician and he said I was lucky that it came back. He said he would be back the next day to fill it with freon.6-28 3:05pmAlison called and asked if Daniel could come back out.Daniel showed up in maybe 5 mins and weighted his tank (not in front of me) and added 2 lbs of R22 $100 for first pound and $80 for every pound after that. $180 total. Intake temp was 80 deg and 60 deg at the vent. I guess ill wait and see if the house cools off and see how long it last before it leaks again... Ill update this if needed.8-30Leak is back and Im now out of freon again.$180 in the air, gone, 2 months.

Great customer service

This place gets barely a one star at best i give it a half star. We had one of their techs name Jason come to my home while I was at work to do a service on my unit. He then tells my wife all of the problems thats wrong with the unit, ok. Thats fine. My wife declines the repair because it was costly, says Jason then proceeded to throw a small attitude then leaves my home later to find out my unit is dismantled in the attic. Before Jason arrived my unit was blowing just fine ice cold IT WORKED... after Jason left, we couldnt even get it to turn on. We went ALL WINTER LONG with a disconnected unit. Few months later we got fed up and went to the office to complain because it was NOT RIGHT, the manager ensures my wife that he would go and fix it. Next day he comes, it takes well over an hour to get my unit to come back on, as soon and as the unit comes back on he doesnt even bother to figure out why its not blowing cold anymore as long as the unit was on he was content he showed us why it wouldnt blow cold because a fan out in the AC unit outside was not working which it was before Jason arrived. Manager told us our AC ELECTRICAL wires were pinched like water hoses Im assuming. He then proceeded to pitch a sales pitch to get us to buy $10,000 unit. After declining more than SEVEN + times he finally leaves. Our unit is still BLOWING hot AND now we have installed window units thanks TO air star. I would find somebody else.....take it from my experience, were platinum monthly members (which doesnt mean much, seriously) so we paid (monthly) to have these people come and virtually break my unit. We are canceling our monthly service as we speak. Stay away. This place is commission over customer satisfaction. I feel like Im still going through my whole AC unit to figure out the extent of the damage. DO NOT LET JASON IN YOUR HOME.

I live in Dallas and there are alot of service companies to choose from, I chose Airstar Services. Best thing i did, they came out explained the problem and installed a new system the next day. Honestly, i can say with 100% certainly that this was the most seamless install and process i have ever dealt with at our home. Thank You!!

My fan blower motor went out and Airstar diagnosed itbut could not repair that day as they did not have the part.4 days later they have the part and finally come back but botched the installAnd left without making sure the system was cooling - it was only blowing hot air.Called very early the next morning, Friday, and said you gotta come back and fixit, when can I expect you. Monday they said, to come back and fix their mistake.This after 5 days with no AC in Texas early June they think it’s OK to make me wait throughthe weekend to get it cooling again. I said screw that and called another company who would come out that afternoon and fix Airstar’s botched Install of the fan motor. They had jammed it in there and shorted out the wire telling the compressor to come on and blew a fuse. An easy fix for the new company - I’m out an extra $150 on top of what I paid Airstar but at least the house is livable again.So….no…I absolutely would not recommend you call AIrstar Heating & Cooling to repair your AC.

Great company to work with. They really know good customer service! I would recommend them to all my friends and family.

My home air conditioning went out on a Sunday night and my home warranty company set me up with AirStar services. Im glad that they did. Jody took my call and was able to get me in the next afternoon. Their technician, Daniel, was very knowledgeable, courteous and professional. Daniel explained exactly what he was doing and why. He also took the time to give me sound advice on keeping my system running. Overall I would not hesitate to recommend AirStar Services to my friends and family and I will use them in the future for any cooling/heating problems I may experience.60618

Very expensive. quoted $120/lb and then reduced to $75/lb for refrigerant R22. you can get $250 for 15 lb bottle in the market which is $15/lb.

I dont even want to give them 1 star. Is there negative stars? DO NOT use this company!!! As I read the reviews on Yelp one thing stood out to me ~ if you are going through your home warranty company to use AirStar services you are pretty much screwed!!! It seems all the horrible reviews are when you use them via home warranty. But hey ~ if youre a full paying customer they will take care of you (maybe).For SIX weeks we dealt with AirStar AC and they NEVER diagnosed what was wrong with our AC. We used EVERY technician they had because NONE of them could diagnose why our AC was messed up. Well, let me correct myself ~ they diagnosed it but it was WRONG every time. I could literally make a quilt out of all the pink receipts we were given every time a technician came out and walked away NOT fixing our AC. They were out here at least 10-15 times in a matter of 6 weeks.Are you ready for this ~ the last time they were here the technician was here 4 hours and came in and said he could NOT find what was wrong with our AC and had the audacity to suggest it may be teenagers huffing the freon out of our unit. Are you effing kidding me?!? He recharged our AC and it worked exactly 5-6 days and it quit again.After 6 weeks of PURE TORTURE we called our own AC company and within an hour it was diagnosed as a leak in the evaporator coil. NOTE to those who use home warranty or dont know much about ACs ~ do you know WHY AirStar never diagnosed that?? Because its anywhere from $3-$5K to fix and you may as well replace the unit! They just didnt want to deal with it.I dont know how on earth AirStar is still in business. They shouldnt be. I will be reporting this company to the Better Business Bureau and possibly taking legal action against either AirStar or the home warranty company because its not right. We PAY for a home warranty (and its not cheap) ~ our AC issue should be fixed!! We paid several deductibles plus additional out of pocket fees to AirStar and it was all for NOTHING. Im beyond furious.I cant believe a company can do this and get away with it.

Great customer service

Airstar services was contracted through American home shield to repair my furnace. This was the beginning of my nightmare. 5 different techs, 1 Service manager, 20 visits, and 4 months later my furnace was in worse shape than before they ever stepped foot in my house due to their lack of knowledge, unprofessional attitude, and hodge podge attempts at repair. Their service manager Eric blatantly lied to Home Shield and told them my furnace was fixed so they would no longer be responsible for repairing. I had numerous conversations with Airstar as I was certain the control board needed replaced but they refused each time I suggested. I could continue to share the details of my experience but it all adds up to the worst contractor experience of my life. I beg you to take this review into consideration before you allow Airstar to step foot in your home. In the end it took 2 visits from a different contractor and the control board was replaced. It would have been 1 visit except they had to remove all of the electrical relays and unneeded components that Airstar added over the previous 3 months.

Because are a thay bad a/c and do not how fix thing right bad placse to use

We had our ac unit go our on us and we call airstar and they were able to come out the same day and fix the problem and get us up and running again. Thanks again

We were forced to use Airstar because of our home warranty (AHS). Our AC unit died July 1st. On July 2nd, a service tech was sent out to asses the situation. He was knowledgable and great. Then we had to get the order request approved through the home warranty and the part ordered, which we were told would take until the follow Monday due to the holiday. Okay. Totally understandable. Great. The part was ready on Tuesday, July 8th. Despite calling and alerting them the part was ready (which AHS also did), the part was not picked up until end of day on Thursday. We were not allowed to schedule our repair until they had the part in hand. Every time we asked to speak to the manager he was unavailable and they would not leave a message for him to call us back. By the time they had the part and we could schedule an appointment, their first available was July 14th. The tech they sent out didnt show up until 7pm and did NOT call before coming. Thankfully my husband was home! During the repair he told my husband he normally doesnt do repairs and this was his first time install a compressor. A week later the until started making an odd noise and wa services by another company. We were told the interior was very dirty and were low on refrigerant - which they (Airstar) were supposed to fill all the way.Now its the 30th and my AC unit is dead, again.Do not hire this company.

My experience with Airstar was not good. They left the drain pipe loose and the water damaged my crown molding and sheetrock which they refused to pay for or reimburse me for the damage. I also had to pay for refrigerant 2 times which totaled over $700.Dont use them !!!