Mathis has superb customer service (Christi is awesome!), and they are dependable with competitive pricing.
Great company! I replaced the HVAC units in 2 homes. Their crew is polite and tidy and office staff is very friendly. I like to hear the company refer to their visits to the factories and that the employees have been there forever. You’ll get top notch work from these folks. Thank you!
We highly recommend Mathis Air & Heat !! Great experience from beginning to end. We were looking for a complete replacement and we couldnt be happier. We received a quote from Kerry. He is very helpful and knowledgeable. We received a reasonable price and a great financing option.
I was tired of my old 15 year old air conditioner unit breaking down several times every year and finally decided to get an estimate on a new cooling and heating unit. I requested an estimate from Mathis Air & Heat and Christie set up an appointment the next day for me to meet with their company representative, Kerry Head. He was very professional and explained what his company had to offer. He didnt try to pressure me and talk me into purchasing the highest priced unit and took time to answer all my questions. I accepted his offer and had the new system installed. The installers removed my old inside and outside units, installed the new system, cleaned up everything, and removed off all the debris in about 4 hours. they were knowledgeable, experienced, and polite and did a great job. Kerry arrived with the installers, came back during the installation, and after the job was completed to make sure everything was done correctly. Many thanks to the office representative, Christie, for her help in setting up the appointments, helping to fill out the Customer Warranty Information, explaining the different credit options and her friendly attitude. I cant say enough about this company and their excellent and professional customer service. I highly recommend them!
I had to get a whole new system replaced in my new home. Everyone on the team was great. Christie was nice and patient with me. She had great communication the entire time. She gave me options and broke everything down for me. She even worked to get my new system installed ASAP, especially having a 4 week old in a house with no AC. Kerry also did a great job. He came out quickly to do the initial inspection, stayed in communication and made sure we were good the entire time. The whole process from choosing the system, setting up financing and installation was smooth, easy and stress free. And now I can enjoy AC just in time for summer to come.
Recently our AC units and 2 compressors went out and after obtaining several estimates, we found that Mathis Air & Heat were the most honest and caring. Matt came out initially and checked the systems and seemed very caring regarding our needs. He wasnt concerned about only replacing the entire systems, but gave us more options to help us decide what was the best alternatives and how it would be more economical in the long run. The other companies that we received estimates were more concerned about our purchasing these expensive systems from them. The workers that installed our units were fast and reliable. Kerry Mathis came out to check and verify work being done and personally oversaw the work. I felt very special from the beginning to the end of the process which was very professional and personal customer service. Christie was very personal, walked me through the process for financing and could not believe how quick the process was completed. It was a 3 hour process to install flooring in attic and installing those heavy duty systems. We purchased an 18 seer unit and it is worth every dime. My husband & I would highly recommend Mathis to everyone because they will be ensuring that our systems 2 year maintenance free will be trouble free. Thank you Mathis family for your care and support while going through this horrific discomfort and making us feel special. We are elated with this quiet cool system!!!!!!Steve & Peggy
I have been using Mathis for 15 years! I have recommended them many times over and everyone loves the work that they do. Also, it is not just about the work but the character of people. They are trustworthy and have always done a fantastic job at a fair price. Matt always lays out all the options and helps us make the right decision. I am a Mathis Air customer for life!
I called this company to check my ac that was just blowing room air. They sent an elderly guy who wasnt friendly at all. I didnt care about his attitude much but when he lied to me, I got concerned and decided to write this review so others can be aware when they contract this company. He found out that my capacitor was out and he told me that he was going to get it himself from a store in Allen for $200. I asked him if it can be bought from Home Depot and he said that it is only sold at a particular store to licensed individuals. He further told me that it is very dangerous to install it when youre not skilled as you can burn the whole house (Didnt believe him). I was skeptical at what he was saying and I looked it up. I found out that it is not only sold at Home Depot but it only costs $8.60! When he came back from the store, he declined to give us the receipt for the part. I called their office and they said that they dont give out receipts for the parts and they dont even breakdown the cost on their receipt as they are(according to their receptionist) out to make money. Id never hire this company again and Id advice that anybody looking to hire an honest and reputable company should stay away from them.In my opinion, theyre just out to con people by exaggerating the prices of parts. If they were honest, theyd simply give out receipts or at list list the prices of parts on their receipts like other companies.
Matt your whole crew from start to finish made my ac replacement so easy. I am loving the clean cold air blowing thru my house. Y’all are AWESOME!!!
Christi did a great job of coordinating new A/C install. Mathis was very responsive and reliable during the whole process. I trust and recommend this company. As an update, Mathis Air & Heat, is truly committed and responsive to customers. Christi provided free service of fixing drainage clog free of charge, because I gave a referral to my neighbor. Not my companies recognize customers in this way. Go with Mathis.
WOW! We are VERY, VERY happy with the Mathis Air & Heat LLC. We needed to replace our 25 years old A/C system and after extensive research we chose this company. We are glad that we found this honest and experienced people for our big project. Kerry was very knowledgeable and recommended us the best replacement option. Entire job was done in one day, the installers were very professional and after job they cleaned everything in and out. We couldn’t be happier with the quality of work we have received. The price was very reasonable and we look forward to having this company servicing our new system in coming years. If you want to replace your A/C system don’t look anymore. We highly recommend this company for your air and heating needs.
We have had a great experience with Mathis Air & Heat. They were well priced, timely, and walked me through all of my options. They never tried to over sell me, but just explained my options. The installers were tidy and they arrived 30 min early. Well done.
Christie was a pleasure to work with!!! I called her last after my mom was getting ridiculous quotes to get a rough estimate and she beat everyone price. And Christie was delighted to assist and went the extra mile to offer options. Kerry was wonderful to work with as well! The crew was professional, neat and clean, they completed the job in less three hours. THANK YOU MATHIS & HEAT FOR A JOB WELL DONE! I highly reccomend their service.
Kerry and his team did a great job on the install day. Even though it was a super rainy day, they didn’t track any mud in the house and were very respectful throughout the process. Their prices were the best we were able to find and they were great from beginning to end. Would definitely recommend them to others.
After two weeks of thoughtful consideration, I’ve decided to write my very first 1-star review. My hope is that those of you reading this can learn from my experience.When my AC stopped working on 4/12/18 I searched around and selected Mathis Air based on the 5-star reviews I found. I gave them a call and was thrilled when they were able to get a technician to my house a few hours later to thoroughly inspected my AC system. They politely explained to me that in addition to a Freon leak, my condenser and evaporator coil were bad and needed to be replaced. I wasn’t surprised given the age of the unit and was thankful when they walked me through a variety of energy efficient replacements ranging from $5-$7.5K. I would have scheduled an appointment to get it replaced on the spot however my insurance company required that I get a second opinion.The second company came out a few days later and I was quite surprised with the result. They replaced an $80 capacitor, put in a new filter, and my system was immediately fixed. The Freon was fully charged and there were no leaks. Despite their advanced age, the condenser and evaporator coil are perfectly fine.Further, it’s impossible for Mathis to have diagnosed the individual parts of the system without immediately noticing the capacitor was bad. Even if they were able to “jump it” to test the other parts of the system (as they later claimed), they would have found everything in working order. I know this for a fact because the AC works!!I understand that replacing the aging system would save me a few bucks in electricity every month but that is not the issue here. It cost me a little over $100 to repair my AC system. Had I not gotten a second opinion, I would have spent $5k+ on a new system and probably written a glowing 5-star review. Thankfully I got that second opinion and hopefully saved you a few grand as well.
I had to replace my whole unit a few months ago. They gave me three options of units and had it installed in the same week. There was a problem with the electric but its an old house. The repair guy and the owner came over on a Saturday morning to get it fixed. Very pleased with the service and the price. Id use them again in a heartbeat. They also offer financing, which is a lifesaver.
Great people! Great service! Great prices! Honest! Integrity! I trust all my heating and air condition work to Mathis Air & Heat! HIGHLY recommend you to try them at least once. Once you do, you will forever have an HVAC company you can trust for life!
Excellent service, from the installers, to the call center. Very helpful and willing to work with you to find the best solution. Very happy with the new system they put in our home, nice to feel the cool air in the home with the hot summer fast approaching. Highly recommend Mathis Air and Heat for your A/C needs.
Mathis Air has been servicing my home for years.Fair pricing for QUALITY service & equipment.They are friendly & always leave my home as good or better than they found it!Thanks guys!
Very satisfied. Everyone was extremely professional and took the time to answer any and all questions that I had. On time and did a great job on installation. Will definitely be a repeat customer.
Very Quick out to my house to check my a/c system . Great service, Had complete system replaced. Good clean job job . They worked very hard to have me back, up cooling again.
Great caring people. Made every effort to help us install new AC as quickly as possible. Great installers and owners. Would recommend them very highly.
Matt and the crew at Mathis Air and heat are always professional and knowledgeable about any HVAC questions I have.. they have serviced my Carrier system (still alive from the stone age) for years... Excellent service, fair rates and quality work.. they are my company for anything HVAC.
Clean install, great price. Im a general contractor and have worked with a lot of subcontractors. Matt and Kerry are sharp guys and Im glad I found them.
Whenever we call, they respond quickly and offer superior service when they arrive. They have always been straight with us and fixed our issue. I would highly recommend them.
Great place... they were super fast and super friendly. I recomend you give them a try.
Great service and prompt response. Very reasonable pricing as well. Highly recommend.
Mathis Air & Heat is a very reliable and trustworthy company. They are extremely dedicated to their customers concerns and needs.
I have had great experiences with Mathis. Would definitely recommend.
The service technician was courteous, professional, and well knowledgeable. Definitely recommend Mathis Ait & Heat for all of your HVAC needs.
Mathis Air provides courteous service, very reliable and reasonably priced. A Very professional company.