I was not impressed. I returned the car early and I did not get a refund for the time not used. I was told its the policy. But there is always something that a manager can work out to help the consumer. Nobody tried to help out or make good on the situation. She just said oh well

Choose another rental company. Arrived for my month long rental and was given a nasty dirty vehicle. When I advised Nate the car was unacceptably dirty, and should be cleaned properly especially because of Covid, he told me “ well in Arizona we don’t care that much about Covid and thats all we have.” He sent the vehicle to the back to be cleaned. The pictures attached is the car AFTER it got it’s supposed 2nd cleaning. Needless to say I cancelled the car and left. Terrible terrible service and now I know cleanliness does not matter to the company pre or post Covid. Take a good look at the attached pictures. Then decide if you will risk renting with them

This HLE location has taken very good care of me.

Great place to rent clean nice 🚗cars...Nice service also..

The man was very friendly.And price for renting the vehicle great deal. Shocking becuz HERTZ RENTAL USIALLY COST AN ARM AND LEG..BUT THIS TIME AROUND COST ONLY A FINGER... HOPEFULLY FROM ON OUT ILL GET A GREAT PRICING THEN BYE BYE ENTERPRISE AND GO BACK TO HERTZ like I used to do back in the 80s and 90s pricing.. most impt of all the counter person was great

Great service, no crowd or wait time like at airport !

Jeff the blonde guy seemed like he didnt even care about helping.horrible service go somewhere else anywhere else.all these guys deserve to be fired.

Best customer service of any rental places Ive ever been to. Willie

Brand new car, speedy service, easy in and out, close to Mesa Gateway airport, no hidden costs.

Easy breezy rental. Being a gold member has its privileges. In and out under 10 minutes. The car wasnt as clean as I would expect, especially with Covid. Fingerprints on the screens, sand in the carpet, and smelt like smoke even though they tout smoke-free cars. The 2020 suburban was a nice sized vehicle for my family. If it werent for the cleanliness issue, this would have been a 5 star review, but cleaning goes a long way these days. The suburban had all the bells and whistles, plus it was a smooth ride.

Price was Great for cargo van!

Very friendly guys working there. We were satisfied with this Hertz place

I was not told there was no smoking or about fee to clean because of per hair. $300 is ridiculous!! Car was nice but be careful of unknown fees just to get more money

A lot closer to home for the pickup of a rental car.

Could not find a car anywhere!!! Jeff found me one in 30 minutes!! Don’t waste your time talking with annoying people at the airport, Jeff’s your guy!!

Selene and Jeff are amazing! So helpful and polite. Best car rental place we have been to.

I was in an accident, State farm had reserved a vehicle for me. I was referred to rapid collision. As a rental center. It took them over a week to get a midsize car for me. I still didnt receive a call back. From the rental center. Had to call again on Saturday spoke with Nate night was very helpful and getting a car for me finally a week later.to say the least I think this was very very poor customer service I never received any phone calls or any information whatsoever the status of my rental.

Selene was kind and knowledgeable, HERTZ IS FORTUNATE TO HAVE HER.

The owner is amazing. He helped get me in a rental and hes doing repairs on my car. Ask working with the insurance. They even dropped me off at home when I came with my busted car.

Hertz took a registration on-line for me. When I showed up they said they had no vehicles and would not help me get one. Aubrey was not helpful at all. Don’t use this company.

Called Daniel yesterday to see about arranging for a different pickup time.“That’s all we we’ve got.” If you don’t came today we can’t guarantee the model or price.”Arrived at 9:20.Had to wait because “Computers were down.”Contract had to be hand written.Staff could not tell what the cost would be to drop at a more convenient location. They couldn’t provide an answer. Somewhere betweenDesk staff asked to make a copy of credit card.Request refused as seemed unnecessary.When car finally brought up it was full of scratches and dents And not adequately cleaned. There was a used tissue in the back.Office amenities lacking :No waterNo MapsDid I mention “No Water?!”The whole transaction took ~ 40”Which seemed to way too long considering there was as only one other customer.

They people at rapid collision have amazing customer service. I always rent cars from here when needed. Always get what I reserve and always hassle free

This location is operated by a collision repair service as a Hertz Local Edition. Its a little inconvenient for an out-of-town renter, but the savings over renting at the airport (and avoiding Sky Harbors disaster of a rental car center) make it worth the inconvenience. The staff was knowledgeable, friendly, and professional -- which isnt always the case for a service run by an auto repair facility. Ive used this location two times and will use it again.

When I needed to have some body work done at Rapid Collision, Nate told me about the Hertz rental center right in their office.Sarah was very courteous and was able to quickly get me a car at a great rate (Rapids discount).When the work on my car was done a day early (Thanks Rapid), I walked in and Sarah took care of me right away and adjusted my final bill.I will recommend Sarah (and this Hertz location) when we have visitors, not just for the next time I crack up my car!

Wonderful customer service! Came to my home to pick me up.

I would give them negative If I could. Hertz Rent A Car has really low standards to give a franchise to people like these. These people have no accountability for their actions. We booked a car six weeks prior to our trip. On arrival we were told they had no cars available. But, they were willing to get a car for us for almost four times more than what we were quoted from a different location.

Awesome

Very friendly and time efficient for me.

Awesome experience!! Sarah the customer service rep was super awesome being able to deal with my needy self and she went above and beyond!!! Would recommend this place to everyone!

Fast & very friendly

Jeff is dishonest, said gas would be $2.75 a gallon and then charges me 10$ a gallon instead. What a bait and switch. I would never go here or suggest anyone going here at all.Tried to explain the situation with Hertz and Jeff, and the customer service is just bad. I will dispute this on my own terms.

One of the worst places I have rented a car from, the price they quoted was not the pice of the bill I received after I returned the car. I should have taken the hint in the beginning with how unprofessional Jeff was at the front desk. I will be looking elsewhere when I need to rent a car again and I would recommend everyone else do the same to avoid an unnecessary headache.

How are you going to let me place an online reservation and wait until I call hours later until you tell me oh yeah we don’t have that vehicle.... stay far away from this place!!!

Reserved a car rental online through Hertz. The guy working here was extremely rude and unhelpful. Telling us Hertz isnt connected to his system and treating us as though thats our fault.I dont have any cars. I cant make a car for you.Absolutely horrible experience with a mean person.

Good service

We have rented from this location on six different occasions and they have always gone above and beyond for us. Highly recommended.

Jeff is dishonest, i suffered a car accident and with stress added on i figured renting a car would make the process less painful. He quoted me 2.75 for gas ... come to find out i bring the car back and they ended up charging me 10$ per gallon.... will never come here again.

The agent worked very hard to make my experience positive. She was busy but she took care of everything.

Dont Rent From Hertz, they have alot of hidden fees, and customer service is very Rude.Guy name Jeff was unbelievably rude.Update: talked with customer service and found out he charged me for 40 Gallons of gas in a Chevy Cruz ....Beware!

This guy name Jeff lied to us about fees.Worst rental experience I have ever had. I agree, stay away.

The manager Jeff lied to me and I urge no one to ever visit this location again. Jeff told me I would be able to return my car with a few gallons missing and he wouldnt charge me 10/gallon. He lied and charged 10 per gallon and is fighting me with my credit card company over it. Hes a liar who lied for commission, BEWARE!!!!!!!!!!!!!!!!!!!!!

Worst car rental my company has ever done. Jeff lied about charges that he refuses to budge on, and that I will have to dispute with CC company. I wish I could give a negative review.

Super friendly very helpful will definitely work with them again

I didnt actually rent a vehicle but Ill support a local business.

Very fast process to rent car,very proffesional

Worst experience ever said there was veteran discounts and got full prices thx jeff

Very unhappy with the lack of professionalism of the people that work there, especially Jeff. not to mention the hidden fees. Wont be going back.

Every thing worked perfectly.

They have hidden charges!!! Make sure you ask about the toll pass and the charge

This place will take the shirt of your back, High hidden fees, and this dude name Jeff was very rude and condescending.

Great cars

Must have just stopped at the light near by, never rented anything from them.

Time wasted, awful cars bad service.

Very fast and convenient!!

Nice car rentals

Great service!!