I live in topeka ks and one of there trucks hit me from behind and didnt stop kept going, I had to speed to catch the truck to get a number and tag number and when I call and explain in detail about what happened to the owner,he says he will take care of it, the reach back out and he went ghost on me. I need to get his company insurance information and get no answers back. Next step is bbb then a lawyer.

My husband called for a tow at 8am. He provided the address for both pickup and drop off locations and was given a quote of $150. He was then told it would be about 3 hours. After 3.5 hours we called to follow-up and the employee stated that there was no order in place. He first said that he was never given an address. Then after he was corrected he said that my husband hung up after receiving the price quote.Now the second lie contradicts the first lie. How would he get a quote if he never gave an address? We waited 3 hours in the rain with 2 toddlers just to have to call another company.I NEVER write bad reviews. Normally, if the service is bad I just move on. But this was worthy of exposing.

Good place to call do good workand pickup ur vehicle when they say that they will.

This company is a joke, involved in car accident with severe injuries but they are demanding $155.00 to get belongings from vehicle. I am the mother of the owner who was injured and they said I could sign a release of vehicle but could not get belongings from vehicle. How STUPID that you charge the victim!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Would never recommend this company and hate they were contacted for the PST that took the report...…….

Got a tow and they told me the guy was 5 minutes away then he called me and said an hour. When I tried calling back they wouldn’t answer

Tried calling this am for a tow and the young lady that answered the phone was very rude, said have no drivers and hung up, I tried back to say wait you hung up so fast I could not ask a question and she cut me off said have no drivers, I told her she was very rude. I work for Altec/Global Repair Central a nation wide fleet company and will never call this place again for a tow!!

Tow driver was very professional and friendly. Great job

Full of sh...3 hours no show. Very unprofessional.and when you no longer need their services.The driver texts.your phone about how he just got out tbe shower.

If you have to use a tow service, these are the people you want.

So I drive a semi truck. I got stuck in a parking lot in Horn Lake, I live in Southaven. (Stuck in the winter storm aftermath snow). I called the wrecker service and asked what it would cost for a winch out...I was looking at their wrecker at the gas station. Guy says, “$650-$700.” Price gouging is illegal and I am reporting you to the attorney general’s office...you’re lowlife scum.

The driver Thomas was great. He showed up promptly after I placed my call to them. Handling my car with care. I would use them again if needed.

Quick, professional. Keep it up.

I tried to use them .got the run around. They are bogus if you have a real problem

Great experience. Driver DAVID showed up quickly and was very knowledgeable on how to hook up and tow my semi. Even gave me a ride to hotel.

Very professional and considering the weather arrived in a reasonable period of time.

The individual who answers the phone is very rude and just horrible horrible horrible service. Please don’t ever use this company, they will let you down to the fullest extent.

They have what it takes to get the job done

Quick, professional, polite, and knowledgeable. Mace’s towing got to me very quickly and took care of my vehicle. No issues at all and they got the job done promptly. Would definitely recommend and use again.

If there was less than a 1star I would give it. My vehicle was rifled through. My property was stolen. I asked how to file a complaint. The manager offered very little assistance. She says they only have honest workers. Guess there’s an honest thieve working there. Terrible people. Do Not Use.

I had a GREAT experience with Little Joe Cartwright . We would Definitely recommend them to any and everyone.. Thanks again Joe for getting me out of the street and back safely home..

Good people great rates excellent service

Told them i needed a limo towed and they send a truck that cant pull a limo

I was involved in a wreck and Mace towed my car and all I have to say is that was the best towing service Ive every dealt with. Everyone was so friendly and understanding. I lost my first car and I was pretty upset (91 ford Escort) and believe it or not they comforted me. I wish I knew the womans name but she let me have a moment with my totaled car as corny as that sounds and gave me some comforting words. Great Experience, didnt feel like a scam that you get with other Memphis towing companies. Mace was the one highlight I got out of a terrible night and a car wreck. 5 Stars!

Theyve been there at the most necessary times my entire life.

Took almost 2 hours to get to me when I was broke down in a intersection. The call clerk had a nasty attitude and couldn’t give me a time estimate, just said “he will be there when he gets there” and when the truck finally arrives he has an attitude saying “I woke him up” I’ll never use this service again and wouldn’t advise anyone else too either.

Were there real quick, youmger driver was really polite and knew how to get my trailer out of the Walmart driveway. Very knowledgeable. Prices were fair and driver was quick. Ty

👍 good towing & recovery

I have to thank everyone at Maces for indulging me in taking so long to retrieve my belongings from the wrecked car. Everyone was friendly, helpful and understanding especially Rebecca whom delayed her lunch break just so I could get more done.I will be recommending Maces to others.Giving five stars.

Thank you for being quick and efficient. I will use Mace’s again, hopefully no time soon. Highly recommend.

Very helpful would definitely recommend

My truck broke down on the Getwell Exit headed West on Tuesday night, 11/28/17 at 10pm. I called one tow service and they told me to push to gas station and theyll pick up in morning. Yeah, right. Push an F-250. Plus I wasnt in the greatest part of town. I then called Maces and I believe it was the owner, Mike, who responded. He said he would get someone out. After an hour I called back just to be sure they hadnt forgotten me. I was getting a little concerned because although they had some great reviews, they also had some not great with no shows. That worried me a bit.I called back that one hour later and whom I believe was the owner, Mike, answered again and was very nice and said he would check on driver and call me right back. He did and said the driver was dropping off another car and would come right to me in about 20 minutes.A super nice man named Tim did show up (I waited maybe an 1 1/2 hours max) but I do understand that Im not the only one getting stranded. I just wanted someone to show up. He was VERY nice. He apologized for making me wait (3 or 4 times over the total time we spent there). Was very professional. Loaded my truck up and took it to my mechanics for me so they could work on it the next day.I am very happy with Maces service and will use them again.

Mike and Jerry could not have been more helpful, kind and pleasant to deal with in our stressful time of needing a tow. Mike was reassuring that all would be well and we will be taken care of. It worked out so well and would use him any time!

Over charge. Was pull with a chain by one of their wreckers. Did not start on first pull of about 6ft. Started on second pull of about 15 ft. Was charged $350 for two pulls. They did tow truck and trailer from Horn Lake to the yard for $450. No problem with that price,but come on $350 to pull it off to start it,oh 2 pulls, sorry. Now lets at bbup total bill. $450 for tow,$$350 to pull it to start it(No jumper cables on their yard)oh, pulled 2 times,sorry. Now 450 +350=800 but I owe $840 why,because I use a company credit card and that is a 4% charger .4% of$800 is $32 not $40, right. Very disappointed at their service.

This guy was outstanding !!!Travel trailer with the brakes locked - he managed to get us to camping world with no damage - he went above and beyond. You won’t be disappointed.

Great customer service. They had a few bad apples that are no longer employees. But I have always found them to be fair fast and hard working. Everybody deserves a second chance.

They have the nastiest attitude AMANDA and they over charge you but won’t give you documentation about it so the little trick claim it’s TN policy but no document of it . I literally had to calm myself down and talk to her with the good manners my mother taught me but honestly I WOULD NEVER DO BUSINESS WITH THESE PEOPLE. Please avoid them please. I waited hours for them to pull up very unprofessional

(Typed March 8,2017)My RV got damaged by this company while getting towed off an apartment lot..... on top of that I paid for a tow that never happened. Owners daughter (Amanda)was very rude and sarcastic. After waiting 4 plus hours for them to drop my RV off, at my house, the daughter (Amanda) told me they werent going to deliver my RV (keep in mind Id paid for the tow already). BUT WAIT!!!!!! Theres more!!! The RV was on their lot so she said I had to pay another 38 plus for housing for the day. Amanda belittled me for about two minutes then hung up in my face. Horrible business manners! Today I gave them 665.00$ to destroy my RV and to have the owners daughter ( Amanda) treat me like garbage. Damn right Im pissed!!!

ZERO STARS!!! THIS COMPANY IS THE MOST DISHONEST, UNPROFESSIONAL, RUDE, DISRESPECTFUL AND MOST HORRIBLE TOW SERVICE EVER!! They charged me $177 for an illegal tow for storage, tow and an administrative fee. In the process they damaged my front bumper kit and JUSTIN tried to say, that he didn’t damage my car and that the damage was already there. SORRY JUSTIN, you towed the wrong one this time with your unintelligent demeanor and behavior. The BBB will be receiving a call and complaint IMMEDIATELY. The goal is to ensure your company is reprimanded and FINED for the unlawful business practices that Mace’s Towing Service is operating. One thing is for sure, I’m not letting up until I’M SATISFIED AND I’M STILL MAD AS HELL! Signed, WE’RE GOING TO MAKE SURE CUSTOMERS KNOW YOU ARE THE WORST! Especially JUSTIN! #Legalactioninprocess

I see there are some positive ratings of this company so therefore someone must do right sometime somewhere. However, that isnt my story. I had a horrible experience waiting 3 hours & no one ever showed. I even called again & she said 30 minutes. Yet no one ever called or showed up. It was a horrible experience. No one wants to be stranded with no help in sight & I was far from where I live. Please avoid this unprofessional company. They not do good business & do not care about the welfare of those who are in need of their services.

Your driver of the heavy duty truck was operating dangerously and rudely today on I-55. I am a 25 year safe owner operator. While my wife was driving the speed limit, 70 mph, I-55 in AR, she was safely passing another big truck, while understanding safety and courtesy she was not moving over too quick to cut that truck off. Your driver proceeded to put his grill against the back of our car and start blowing his horn. My next step is a written complaint of your actions to FMCSA and DOT.

These people are the greatest. My truck broke down in West Memphis and had to go to the TAG Truck Center in Memphis to be repaired. This company was selected by my AAA membership and was I ever glad they did. It was a Saturday night and the owner himself drove a flatbed wrecker out to pick me up, hold the truck until Monday and then deliver it to the TAG Truck Center for repairs. The service I received was very personable and over the top. Trust them anytime you have a towing need.

The office staff are friendly, compassionate, and knowledgeable. They helped me will navigating the process to get my vehicle repaired whereas my insurance agent did not. I highly recommend Macys for your towing needs!

Would not refer this business to anyone!!!

Best Towing Service. Keep up the great work. Valuable service. Quick came and quick done. The process also easy and smooth transaction without any hidden fees.

This towing service is so PROMPT! I ran into a semi on interstate 40 in my mustang and the tow truck made it there before the police did. This company does body work as well. My mustang and new painted stripes couldnt have been done any better! I also call to find out about weather conditions of the roads since these guys stay on top of their business calls. They know exactly whats going on cause they are PROMPT & RELIABLE.

Great service BUT CHARGED OUR CHURCH $635.00 A TOW CHARGE for less than 20 miles.

Very nice and got there in a timely matter! Will definitely use them again!

Guy that answered the phone had a very nasty attitude like his towing company was the only one in Memphis.....Don’t call this folks period...I would push my car home before I would give this company my business!!!!!!

These guys are bad to the bone

Waited over 2 hours for this tow truck driver, at first the lady was super helpful and responsive but as I called back the first time she said he had a broken down truck the second time I called to see where he was at and she said a couple exits away mind you this whole. Process was suppose to take 45 minutes. A total of 3 hours into this I call one last time the lady answers hears its me and hangs up in my face.

Worst tow company I have ever dealt with. EXTREMELY rude employees. Family owned without the family values. Absolutely twisted.

On November 30th about 2 in the afternoon I was sitting at the red light at Winchester and Airways. I looked up eastbound on Winchester tow truck. The truck was pulling a black Mercedes. Is it winter or the red light the truck kind of bounced a little bit in the car it was Towing came unhitched.. I could not believe it. Nobody was in the car it was just rolling bad self really in the intersection. Im thinking good God Im glad its not a school zone or nothing could have been a very serious accident I called the company and reported it the woman I talked to her on the phone she was just in blank she didnt have any idea who was in the truck or nothing after I said dont you have any idea who is pulling a black Mercedes at this time of day well nobodys supposed to be she said. leave this I wouldnt let them pull a bicycle of mine

Total RIP off. They work off the books and charge $150 cash to tow you anywhere except their yard where they can charge you storage fees and whatever else they can think of.

I just saw two of their drivers fighting in the street on Union and McLean. The older driver went inside the younger drivers truck and started punching him! Ridiculous for a so called reputable company!

Horrible service. No one ever showed up or called after I called them to arrange a tow. If you want someone reliable call another company.

Would not call them again. Office staff was friendly. Driver was rude and impatient. While we were trying to get the VIN number off the vehicle the driver almost backed over my employee. When I went over to get the VIN number he started mouthing off about how much of a hurry he was in. I held him up for 20 seconds. If we ever have another wreck, I will send them away and call another company.

WARNING!!!!! PLEASE DO NOT CALL THIS COMPANY FOR TOWING!!!! MY BELONGINGS WAS MISSING IN THE FRONT OF MY TRUCK AND ALL MY ITEMS HAD BEEN RAMBLED THROUGH. NOT TO MENTION THE INSIDES WERE LOCKED. THE LADY WHO I ASK TO FILED A COMPLAINT WITH WAS NOT HELPFUL AND SAID THEY TOOK PICTURES WHEN I ASK WHY WAS SOMEONE INSIDE THE VEHICLE AND HOW THEY GOT IN SHE SAID FOR DAMAGE PURPOSE AND NEVER SAID HOW THEY GOT IN. I ASK TO SEE THE PICTURES AND SHE WOULD NOT HELP. I REALLY HOPE SOME KIND OF INVESTIGATION IS DONE AND THIS PLACE IS SHUT DOWN. NOT TO MENTION VERY RACIST.

Illegally towed my vehicle. Towed it a total of 1.2 miles and charged me $180 to get it back. Staff is very rude and super, super trashy. Thieves if you ask me. Dishonest business practices. My doors were locked when I parked my truck and unlocked when I got it back. My truck stink of a stinky worker that had been rummaging through the inside. I will be filing complaints with the BBB.

My car overheated on my way home and i had to call a tow truck for the first time ever. I just picked the closest one that had gotten the best Google reviews. The guy on the phone was patient with me and clearly made getting me out of the heat a priority - he dispatched a driver before we went through the payment process. The guy who came out was very courteous and made me feel very comfortable. He was not in a huge rush and really took good care of my car (you hear all these horror stories about cars getting damaged in tows). I knew from speaking with the dispatcher that I could ride in the tow truck to the shop if I needed to, but as a safety precaution I already had my brother on the way. The man stood in the heat with me till my brother showed up (after I turned down his offer to sit in air conditioned truck) to make sure I was picked up safely. Bad afternoon for me but a good first tow !

Ive called for Maces several time over night and they regularly dont show up. Terrible service. Would never recommend

Poor service. We requested an invoice several times and Amanda just says shes the only one in the office and she will send it when she can then hung up.

They illegally towed our Big Rig and never produced paperwork stating that the owner of the property requested for our truck to be towed but because we had to pick up a load ASAP we paid them. It’s time for these dishonest places to be shut down.

Called for a tow service at night for a 53 dryvan. I called back to the driver, then realized Maces didnt even send a truck over. They didnt even give me a call.

Best heavy duty tow service in the Midsouth.

$125 to take 2 minutes to pull me out 8 feet. No sympathy and overblown prices! People can do better elsewhere.

Fast service driver was nice and professional

Do not go to this abusive racist shop.

Friendly helpful just sucks if you have to get your car towed doesnt matter how when or why

The comments are spot on. The worst company Ive had to deal with!!! I need to take off the star please.

I had just gotten off work at 3:30 by 3:45 3:50 am my vehicle broke down on me on poplar.it had taken them almost 2 hours to get someone to come to my aid.i ended up out of $125.from poplar to new Allen road but other than that the driver was more than polite and patient.i would recommend them to anyone in need of a tow

Great service!!

Fast service!

Great place

Prompt service average prices

These drivers think they have the right of way and travel the shoulder of Lamar from Shelby dr to Holmes Rd on the shoulder because they dont want to sit in traffic like everybody else. I want to get home to.

Very expeditious and professional.

Quick response damage free towing with a smile

Wont take debut, staff doesnt communicate and will take hours to do anything. Also they charge $125 FOR ANY TOW even 2 miles

Good

THey were extremely rude and unprofessional, and frankly act in a dishonest manner to run up storage fees to try and seize vehicles

Helpful staff...thanks.

My wifes car broke down in an unfavorable area. Maces towing had us a truck on site within 10 minutes. Thank you!

This is the worst towing company in Memphis smh they left me in the streets for two hours

Friendly drivers and fast service :)

Fun

DO Not Use‼️

Time consuming, but friendly.

Not Spanish