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Waikem Kia
3750 Lincoln Way E, Massillon, OH 44646, United States
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Waikem Kia

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Ho
Review №1

Our salesman Josh Haney and the Waikem Kia Dealership made purchasing my new car a breeze. One thing I love about them is that they take the time to listen to their customers to help get them in the right vehicle especially for a large family like mine. I absolutely love my Kia Telluride. Best vehicle I have ever driven! Definitely a five star experience!

As
Review №2

I Came To Waikem Kia With What I Believed Was Probably The Most Difficult Situation To Work With. However, I Was Partnered With Josh Haney & Allow Me To Just Say He Was Professional, Knowledgeable, Polite, And Determined To Relieve My Worries.. With His Help I Was Able To Purchase A Newer Car Under MUCH Better Circumstances & He Did All Of The Work! I Am So Grateful For My Experience & To Be Apart Of The Waikem Family! Thank You Again Josh!

Sh
Review №3

Going through a really rough time in life and had to buy a new car asap. Went to Waikem Kia and am so glad Jeff Ross helped me out. He was very friendly and quick. Helped me find exactly what I was looking for without any pressure to buy beyond my means. I bought a beautiful new Blue Kia Forte, I love it! Jeff is very personable and helped me buy my very first new car! I would definitely recommend Waikem Kia to anyone looking for a new car. And of course tell them to ask for Jeff!

La
Review №4

I loved my experience at Waikem Kia/Hyundai! Steve was a great salesman. Very knowledgeable, not pushy and got me into the car I wanted! Wayne Ross as the manager, was helpful, knew exactly what we needed and also wasn’t pushy. The whole transaction was quick and painless and I absolutely love my new car! Thanks guys!

Jo
Review №5

We spent a good chunk of our Saturday afternoon getting a new Kia & it was well worth it. Josh Hanley and the Kia family walked us through the process in a comfortable setting. We even got to watch the OSU game 😆 we drove away in the perfect family car 🚗 and couldn’t be happier!!!

jo
Review №6

Jared Ady was my sales associate and I couldn’t have been happier! He helped me get into my first BRAND NEW car. Very knowledgeable and friendly, easy to talk to and understanding. Would definitely recommend this dealer and associate!

Dy
Review №7

Very good dealership! Josh Haney helped me get exactly what I wanted. Definitely recommend him for your needs

Ka
Review №8

Such an amazing dealership! I highly recommend this dealership. They are so nice and helpful here. They make buying a car really easy and fast.

Sa
Review №9

I purchased my second vehicle from Josh Haney at Waikem. Again, I had an awesome experience. So professional & nice. He made the process so easy. Thanks again Josh!!

Er
Review №10

I purchased a new Sorento from Waikem Kia and Jeff Ross and had a very good experience. He was so patient and kind and asked questions and listened to what I was looking for. I felt like I left with the right car for me at a fair price. I highly recommend doing business with Waikem Kia and ask for Jeff Ross, he is very knowledgeable and cares that you have a good experience and a satisfying purchase. Very happy!!

Br
Review №11

Jeff Ross does it again. I just purchased my 3rd vehicle from Jeff and he keeps getting me good deals. Hes the best Waikem has to offer. He will keep it real with you, he has patience and he will make sure you are happy with vehicle before you walk out the door. He even found me the vehicle I wanted when it wasnt on the lot, then got it delivered!!! Jeff Ross is the man! Always request Jeff first!

Da
Review №12

Josh took great care of me . Very friendly place straight forward no games. Thanks.

Je
Review №13

Josh Haney found the perfect car for us, was super helpful in getting us the price that fit within our budget, and made sure we were well taken care of! He treated us like a member of his family, and we so appreciated the wonderful experience!

He
Review №14

My Husband and I had a wonderful experience buying our new Kia Telluride. Josh and his team was amazing! We are super satisfied with our new car that fits our growing family.

Ja
Review №15

I had my 2015 Kia Soul I bought new towed here after it broke down. Leading up to the breakdown the car had been burning a quart of oil every 4 days, had its check engine light on and and its oil light on even though I topped it off each day. The dealership said I was lucky because Kia had extended the engine warranty to 150,000 miles and I most likely need a new engine. It took 10 weeks for waikem just to inspect it. I got a phone call 48 hours ago saying that even though my engine has problems it’s not the exact problem that caused the recall and I’m pretty much out of luck. Also that they can’t keep in running so I need a new fuel pump for $800. I’m no mechanic but should an engine warranty cover an engine problem? Also finding this out 70 days ago would have been nice instead of going 10 weeks with no car. I told the mechanic I was surprised they did nothing to the engine, he said drive it to it breaks down and hopefully I’ll be covered when the extend the engine warranty again because of its manufacture defects. I can’t even trade it in for any amount worth it because this year and model has little value based on all the engine problems. I’ve purchased two new Kia’s over the last 7 years, but probably won’t be buying another Kia and probably wouldn’t take my car to a shop that takes 10 weeks to look at my car and try to charge me $800 to install a $60 part.

Kr
Review №16

Waikem Kia is the best. Josh Haney and Wayne Ross made this experience the easiest ever probably that I have had. The new Kia Seltos is amazing and I def recommend these guys for an easy experience. They actually listened to me!!! Great customer service!

Gr
Review №17

We bought a new telluride with ease. Our salesman Jared was very knowledgeable and friendly! Highly recommended.

Sc
Review №18

Fantastic Salesman, Jeff Ross, was knowledgeable, non pushy, answered all our questions quickly and promptly, very friendly and helpful through out the whole process. Will recommend both Waikem Kia and Jeff to my friends that may be looking for a new or used car. Dealer lot and office was clean and easy to get around in. All staff was respectful and helpful. We purchased a 2022 Kia Sportage and really do enjoy the comfort and ride it is giving us. Again Dealer and Salesman are highly recommended.

Al
Review №19

Jeff Ross at Waikem Kia is probably the most helpful/ kind salesman I have ever had the pleasure of dealing with. Along with Wayne and Jarod, they helped me to find the perfect vehicle for me and were there 100% during the process. They make buying a car stress free and fun. 6 days after I bought a brand new vehicle I was rear ended and the guys at Waikem made sure I was okay and got me taken care of in an instant! 100/10 recommend going to see Jeff for all your car needs!!!

St
Review №20

Jeff Ross is the best sales man Ive worked with. Just purchased my 2 vehicle from him.

Co
Review №21

They have had my kia optima for 3 months for engine replacement, I understand it takes time, and I have a rental, but its tiny. They dodge my calls, and dont call back. Told me 4 weeks ago mine is next to go into shop. Called the next week told the same thing, didnt call the week after that, Called this past week and no one would answer my call. I will drive to Bedford from now on.

Je
Review №22

Came in for an oil change, was told Kia recommended all this other services. Now if you would have called me and discussed this before hand I wouldnt have gotten so upset and the the service tech proceeds to chew me out for my attitude. Dude, I just buried my mother, I dont need your grief.

Sa
Review №23

Josh Haney is the man to go to if you want someone who will take their time and figure out what you want in a car. Not only did he help me decide which kia was right for me, he was patient and allowed me to come to all my own decisions in my own time. He and the rest of the staff at Waikem Kia were amazing and I would most definitely go there again!

Ma
Review №24

This is 5 stars for Waikem Kias parts department. I have worked in the automotive industry for 6 years and Mike is the best parts supplier and manager I have ever worked with. Excellent service, great communication, and ambitious about getting the correct parts as soon as humanly possible.Thank you for everything you do, Mike!

Pe
Review №25

I purchased my 2020 Everlasting Silver Telluride from Waikem Kia, located in Massillon, Ohio. If this experience had not occurred, I personally would have a hard time believing it if someone had told it to me. My experience is almost like the script of commercial or a promotional short film. This was the single greatest experience I have ever had during the purchase of ANYTHING in my entire life. First, the initial encounter I had with the dealership during my cold call was with a young man by the name of Josh Tracy. He was not involved in the sale of the vehicle, but he was gracious enough to answer most of the question we had and let the Wayne and Jeff Ross that we were interested in a vehicle. This was Friday and even more impressive, AFTER HOURS. I informed Josh that we had an out of town soccer trip and we would not be home for a few days by email but that the appropriate party could call us while we were away. I had no idea I would be getting my credit checked at half time a soccer game but the persistence of Wayne Ross made it happen. Did I fail to mention I was in Texas? Wayne Ross was helpful in this endeavor he acted as a de facto travel agent. He made suggestions about flights, hotel arrangements, rental car locations and anything else you could think of. He even volunteered to pick me up from the airport. I thought he was kidding. I settled on a flight, from Houston,to Cleveland arriving at 1:35am local time and Wayne was there to get me...at 1:35am local time. I was impressed he would do this for a customer!! My first inclination was whether he had a life. My lasting impression is that this guy’s life is doing great work. He drove me to my hotel, picked me up and took me to the dealership the next morning and handed me off to his brother Jeff Ross, who was equally impressive. Jeff drove me to and from the bank, we talked about kids, family and life in general. I feel like I have known both Ross brothers all my life. They were very generous and authentic.Once Jeff handed me the keys, he began to orientate me on features. He was very informative and knowledgeable. He answered every question I could come up with.During my trip home, Jeff and Wayne called me several times. Because of them, this entire process changed the standard I will have for any other large purchases I will ever make. This is how this process should be for everyone. The other salespersons I have dealt with in any other area should be asked to attend the Wayne and Jeff Ross/Josh Tracy school of how to deal with a customer. They made it easier to purchase my 2020 Telluride than my local Texas dealers. I would do it all over again and I have encouraged my neighbors and friends if they want a KIA, to travel from wherever they are to get to Waikem KIA any way they can. Thanks again, Jeff, Wayne and Josh.

Tr
Review №26

Wish I could give a review of their service but they didnt give me any. My boyfriend set up an appointment for me for the 18th. Called a week ahead of time to confirm appointment. The woman I talked to on the phone confirmed the appointment on the 18th. We dropped the car off on the 17th. On the 18th received a text to confirm my appointment on the 19th. Confused I called and talked to a woman and told her my problem and that the car was already there. She said that it was ok that it was already there and confirmed they would call when it was done. 4:30 and I called and they told me they wouldnt look at it until the 19th when the appointment was. Sorry cant afford for them to have my car for 48 hours. Went and picked it up and they didnt even ask why I picked up before service was complete.

Ja
Review №27

My first ever dealership experience went far better than I ever could have imagined it. The stress of starting a new job and needing a reliable car quickly led me to Wakeman Kia and needless to say what I figured to be a burdensome process ended up being quick and convenient and not to mention my consultant, Josh, found me the right car and assured I got every deal I could have gotten. if you find yourself in similar shoes do not hesitate to see what they have to offer for you. They will take your needs into genuine consideration and you will leave as a happier person. Thanks Josh Haney and the kia family for making my first ever car buying experience what I was hoping it could be !

Am
Review №28

Christina from waikem is the best! Definitely would recommend friends and family. We told her what we wanted/needed and she got us in something comfortable and affordable. She got us exactly what we wanted. I drove off the lot happy and a year later I’m still happy with my purchase! Christina @ waikem, thank you!!

Da
Review №29

Got a Forte from Jared on May 7 who handled the rather efficient process adeptly. I arrived at the dealership around 0930 AM and by around 1 PM I finally left for home, having traded a dangerous 2010 Ford Focus for the 2017 Forte with 37k miles, a five-year service contract, TST treatment, and Advantage Care. My payments are $192 for 60 months. The financial wiz in sales, the relaxed and engaging service staff, and the honest appraiser all were wonderful. Thanks everybody!

br
Review №30

I wanted a lease on a new Kia Telluride and the car is so popular that I had to travel out of state to find one available. The guys at Waikem Kia worked endlessly to get me what I wanted and at a price I could afford. To Josh Haney and the rest of the crew at Waikem, thank you so much. I love my new car!

ch
Review №31

Excellent experience purchasing a vehicle and leasing a vehicle for our daughter. The staff is knowledgeable and kind. I would highly recommend this dealership for your next car purchase. Ask for Jeff Ross!

La
Review №32

Jeff Ross was great to work with when trading in our old SUV! He knew just what our expanding family needed and was extremely helpful in getting the car delivered for us and patient as we worked through everything. He truly went above and beyond for us and for that, were grateful.

Lo
Review №33

Outside of a hilarious and accidental mistake of trying to sell us a car that was already sold, awesome work by Logan Kessler trying to get us a car. Was pretty painless and straightforward. They WILL work for you to get a car.

Kr
Review №34

Just bought the k5 gt from Jeff Ross at waikem kia great guy. Love the car!!!! Would recommend him to anyone! Wayne is great to deal with also all around great people and great service

Tr
Review №35

Extremely happy with our buying experience at Waikem! Josh Haney was amazing to work with and worked really hard to make sure we got exactly what we wanted! We had been to another Kia dealer previously and had such a horrible experience that I was looking to switch from Kia all together. Josh saved us and kept us with Kia and now Waikem! Thank you!!

As
Review №36

Just when I thought I wasn’t going to be able to leave with a new car Jeff Ross came through! I am more than pleased with the way we was treated and the car we left with that day. Seriously if you are in need of a new car come in and see Jeff he did everything for me that he could to get me out of there in a brand new car!

Je
Review №37

Waikem has been by far the BEST car buying experience I have ever had, and Ive had numerous brands of cars. When I say I am usually underwhelmed at a car dealership, I mean it. Waikem did NONE of the conventional salesman tricks. They were up front about price, and utilized all possible rebates to get me to a number I was happy with. Jeff Ross worked with me tirelessly and never got frustrated. He even helped me over the phone on his day off! I took delivery of the car and he went over everything with me, and even introduced me to the service department and showed me where to go when I came in for service. Very very very nice experience!

Ka
Review №38

I just leased a new 2021 Kia Seltos. I cant thank Jeff Ross, Wayne Ross and Craig Waikem for all of their help and their patience with me as I was very indecisive. After going through a divorce and my credit wasnt exactly the greatest, were able to keep my monthly payment where I needed to be. They were AMAZING to work with! I highly recommend working with any of the Waikem dealerships!

Sa
Review №39

My son just bought a car from Jeff Ross. He was very kind and very helpful to my son. I know hes the only salesman my son ever purchases a car from. He always gives my son a great deal. So I recommend going to Waikem and talking to Jeff Ross!

Er
Review №40

I would just like to say how great Kia was and if you go in ask for Jeff Ross, honestly with kids I dreaded going in, but the experience was amazing there was no wait and everything went so smooth. Jeff was very personable and my husband says should get a raise hahaha, not pushy at all and very knowledgeable on the vehicles. Overall a great experience and so happy with my new Sportage, thanks so much Kia!!!

Mi
Review №41

I just bought a Kia Sportage from Josh Haney, it was a great experience. Josh was so helpful and funny, keep using that taco holder bit. LOL Loving my car. Thanks Josh! Michaela Jones, Port Washington, OH

Ai
Review №42

Ryan Moorhead in the Kia service department is amazing! He is friendly, knowledgeable and goes the extra mile. You have a great employee in Ryan.

br
Review №43

David Sherman was awesome!! Great place! My 3rd vehicle from them.

Ch
Review №44

Josh Haney is the man to see. Him, and the rest of the Waikem Kia family will make things happen to get you where you need to be, and into the vehicle you deserve.I wont be doing business anywhere else when I need a vehicle.

Br
Review №45

Josh Haney was personable and knowledgeable. He made us feel confident that our purchase from Waikem would be a great one.

Re
Review №46

Love waikem our family has bought our last several cars through them. Jeff Ross at waikem kia is the best he will treat you right and do what ever he can to help you out!!! Wayne is amazing also. Love them!! Hands down the service is the best around!!!

Ka
Review №47

My husband and I came in just to ask questions and look at the inventory. Joshua Haney was very personable, answering all of our questions and concerns. He showed us exactly what we needed, and we drove out of there with brand new Sorento within two hours. Very happy with our experience and would recommend anyone interested in buy a new vehicle to check them out!

Kh
Review №48

Had a great experience at Waikem Kia! Josh was awesome to work with and made the car buying process so simple and easy. Everyone was very friendly and helpful. Highly recommend coming here for any car needs!

Te
Review №49

I went into Waikem not really expecting to leave out with a new car that day, but my salesperson Michael Evans was very optimistic about The whole process and straight forward about everything. Before i knew it i was leaving with a new K5. Thank you Michael Evans and the whole Waikem team for all your help I love my new car

So
Review №50

Came in to see about a new car Crystal was very helpful and was able to get me into a new car today. Definitely recommend Crystal if your looking to purchase a new vehicle

St
Review №51

I had an incredible experience at Waikem Kia once again! I will continue to be a repeat customer. Jeff Ross worked with me and was patient with me as we worked out a deal. He was a great listener and understood what my family needed. For that, I am beyond grateful!

Al
Review №52

First time looking at a car because I wanted to just see what it was like. Salesman brought out the sales manager even though I made it clear from the beginning that I was not there to buy a car. The sales manager (unfortunately I can’t remember his name) was rude, pushy and degrading. Told me I “needed to smile.” I would never buy anything from this place because of this man. Extremely disappointed and disgusted.

Ju
Review №53

We had another smooth transaction and we love our new Kia. They did not have the one we wanted but within 12 hrs they went and got one thanks to Wayne the manager. Jeff Ross was a very knowledgeable salesman but did not pressure us and showed us a lot about the vehicle. Cant forget Jason in finance and Olivia. We wouldnt buy from anyone else but Waikem.

pa
Review №54

Josh Haney was awesome! Quickest car buying experience I’ve ever had, I was only at the dealership for probably an hour then ready to drive my car off of the lot! They helped me find affordable insurance & everyone at the dealership is very nice, highly recommended waikem Kia!

Av
Review №55

This car dealership is horrible. They take your money when the car already been sold, then try to trick you into another card and they take forever to give you your down payment back.

Ci
Review №56

Great experience all the way around! Bought our pandemic Telluride in April! Made it very simple and got a great deal. I would definitely recommend this dealership to a friend. Love my Telluride!

Wh
Review №57

Just recently bought a New 2020 Kia Forte XLI had a great experience buying my second New Car at Waikem. Josh Haney, was my salesman both times! GREAT Guy works hard and is knowledgeable and Friendly. I love Waikem Kia, and Working with Josh and the rest of the team who works hard to get the job done.Thank you Josh Haney and Waikem Kia! You can bet I will return again, and send friends in. Keep doing what you do!

Jo
Review №58

We recently bought a 2021 Kia Telluride from Waikem. Josh Haney was our sales consultant. He was friendly, courteous, and answered all our questions. There was no pressure and we bought a nice vehicle. Good experience all around. Phil Slifkin 2/17/21

Ky
Review №59

Jeff Ross was amazing. Help me find the perfect car. Was honest and helpful during the process. I will be coming back. If you are looking for a new vehicle please go to Jeff.

Sh
Review №60

Thanks to Josh Haney for his assistance with my new car purchase. He was very professional, personable & entertaining! He took time to answer my questions & offer the best fit for me. He definitely made this purchase a pleasant experience! I will be coming back to WAikem for my next purchase, not to mention telling my family & friends to check out WAikem. Exemplary customer focus!

La
Review №61

We purchased a Kia Sedona with the assistance of Josh Haney. Josh is personable and knowledgeable.With Josh, my husband and I were completely comfortable with our purchase. He even held on to a couple of personal items we left in our trade-in; they were on his desk and ready for pick up the next morning! Thank you Josh, we look forward to recommending you to our family and friends!

Br
Review №62

Josh Haney was hands down the best Ive dealt with! Extremely personable and no pressure! Very informative. Do yourself a favor and let this man help you with your next car. I will definitely be a repeat customer for Josh Haney! Thanks for your help man.

De
Review №63

Three years ago, we worked with Josh Haney to lease a 2017 Kia Sedona. He found one in New York, had it sent to Canton and worked hard to get us the deal we wanted. Yesterday, since we liked that car so well, we once again worked with Josh to purchase the car. We couldnt say enough about the Waikem dealership and especially Josh and the rest of the people who took such good care of us.

Ca
Review №64

Sending a huge shoutout to my cousins Jeff and Wayne Ross at Waikem Kia! They made first time car buying the most wonderful experience and I can’t thank them enough! Well deserved five stars and great customer service!!

Ja
Review №65

Perfect customer service! Definitely recommend asking for josh haney when stopping in. He was able to get the car I wanted for my first ever purchase! Help my understand all my questions and concerns when I asked!

Ma
Review №66

I wanna say thanks so much to Jeff Ross and the waikem family for helping me and my husband for putting us in a brand new kia sportage never thought we could get a brand new car but you got us in one!!! Thanks so so much!!☺

St
Review №67

Went with my daughter for moral support on buying her first ever vehicle! Josh Haney was the absolute best car salesman I have had the pleasure of dealing with. He worked magic and was able to get my daughter into a 2017 vehicle. When I am in the market for another vehicle, I will head to Waikem!! Thank you!

Ky
Review №68

I went into Waikem Kia to purchase my first car. Lexie Woods and Mike Evans helped me and both were very honest and informative on the particular vehicle I was looking at. We were both determined to buy the car that day.. I drove out of the lot in the car that night! Thanks so much for making my 21st birthday even better! Definitely will recommend Waikem to my friends and family!

Ro
Review №69

The service department is awesome!

Je
Review №70

This place is amazing. Super friendly staff. They made sure I got into a car and went above and beyond with their customer service. I feel like they genuinely care about their customers. So glad I was able to get a car here. Ask for Ron. Guy is incredible and he does everything he can for you.

Ha
Review №71

Such an all around awful experience, we ended up with a car but we’ve had to track our sales man down he didn’t return a single one of our calls, promised an suv to drive while they detail our new vehicle which wasn’t at the lot the night we went to purchase and went back and hadn’t been touched, go to drop off our vehicle that took over a week to schedule detail because no one would call us back after countless messages left excuse after excuse they gave us a car after promised an suv as we have 4 children. I wouldn’t send me worse enemy there!! Uneducated unable to answer questions lazy and just don’t seem interested in selling to anyone.

Ka
Review №72

I had such a great experience purchasing my car today. Jeff Ross was so accommodating, and prioritized helping me quickly and efficiently. Wayne was also very welcoming and helpful. Overall, it was the easiest and most positive car purchasing experience I have ever had!

Cy
Review №73

If youre looking for a great deal and a great car buying experience, then Jeff Ross is the guy to see. He is patient, thorough and personable. We drove home in a beautiful new car and an unbeatable deal. Credit to the Sales Manager, Wayne, for standing by his word and providing excellent customer service, they are a great team.

Ka
Review №74

Jeff Ross told me that the Sorento i was buying had lane assist and thats why it feels like your steering is drifting, well that was a lie and he was to call me back this evening and no call. Not a very happy customer rite now and they better make it right. I ended up not getting the Kia I had wanted or the color I wanted and now Im over 100.00 more a month then what I wanted. I have bought twice before from Waikem Hyundai and had no problems but I will never buy from them again, I will take my business elsewhere.

Da
Review №75

I shopped for more than two months for the right vehicle and finally found it at Waikem Kia! I was shopping from Michigan and was having trouble finding dealerships out of state willing to work with me. I was looking for vehicle with a history of southern ownership (no rust!). Go see Jeff Ross and the folks at Waikem. Everyone I dealt with was very friendly, helpful and accommodating.

Al
Review №76

Josh Haney was so wonderful! I work in customer service/retail and the service Josh provided to me is exactly what I would’ve wanted. I didn’t go into Waikem expecting a new car, but Josh worked me into a new car and I couldn’t happier! He’s excellent! If you’re looking for a new car, go talk to Josh! He’ll hook you up with something perfect for your needs!

Je
Review №77

Bought a 2020 Kia Stinger from Waikem yesterday. I worked with Josh Haney. Super polite and professional guy. Josh answered every question I had, some of them multiple times. He ran down all the details of all the financing options and made sure he understood what was important to me. I highly recommend Josh and Waikem Kia.

Me
Review №78

My experience at Waikem Kia was awesome! Everyone was extremely helpful, including Josh Haney. He made leasing my first car a very easy and fast process. Thanks Waikem!

Ma
Review №79

Jeff Ross & Wayne Ross we’re both so amazing! I couldn’t ask for anyone better to help me purchase my first new car. They were so professional, understanding, and patient. I will recommend them to everyone I know. Thank you both for everything!

Mi
Review №80

Josh Haney was so very helpful and easy to work with. He really listened to us and answered all our questions and it made for a great experience. Thanks Josh and Waikem Kia!

ci
Review №81

Always a pleasure doing business with Jeff Ross and the crew at Waikem Kia! And Jeff Ross is hands down the reason we keep coming back, year after year. We trust no one more with our car purchases. He is the most honest and kind hearted person in the business. If you are in the market for a car, Jeff Ross is your guy! Go check him out, you wont be sorry! Thanks for the smiles Jeff! :) Be seein ya again before too long.

Da
Review №82

I went in to find the perfect car for me and I walked out with one thanks to Sam! He was awesome and answered all of my questions. He explained everything and was very up front about it. I highly recommend Waikem and Sam as your salesperson!

SH
Review №83

We bought a new Kia today and had the best and fastest experience. Steve Foltz was very knowledgeable about the vehicle. It was a pleasure buying a car with him. We will be back next year when it is time for our daughter’s first car. Thank you for today Steve!!!!

Mi
Review №84

Jeff Ross was an amazing help! He did great with getting us in a 2020 kia forte and me and the family enjoy it it and feel safe! Much appreciation to Jeff and Waikem kia for all ur help and amazing services!

Ti
Review №85

Stop with the cheesey commercials and the bait and switch credit amnesty thing. It makes you look bad and makes me want to never consider you for my business.

ki
Review №86

This is truly the best place on earth to come and buy your car!! Very accommodating to my son and I, Ive been bragging since Ive left. Words can NOT express my appreciation and thankfulness to the wonderfulness that I found at this dealership. Very GREAT people!!! Please see Joshua Haney he will take great care of you!! The best!

Lo
Review №87

⁴Jeff is the very best sale man I recommend him for the salesman very very nice and excellent person to see thank you lorri and ron castello

Be
Review №88

Josh Haney was wonderful to work with. The most knowledgeable by far of the staff we worked with. He took as much time as we needed and was willing to stay there with us until 9:30pm, well after closing, to ensure we had all our needs met after the paperwork. Josh deserves this recognition.

Ca
Review №89

We chose Waikem Kia to shop for an upgrade. Jeff Ross was extremely helpful, patient, and transparent throughout the whole process, making sure that we were getting the best deal we could get and that we left the dealership happy. Highly recommend!

ta
Review №90

The patience, expertise, immense effort put forth, compassion, honesty, and commitment to ensuring I found the vehicle and package which would work best for my current circumstance, and willingness to accommodate my extremely hectic schedule, and lack of time, shown by ALL staff at Waikem Kia(specifically Jeff and Josh)is beyond impressive, and makes them an exceptionally phenomenal dealership.They have set the bar. The vehicle and final deal Jeff was able to find for me was nothing short of a miracle. And weeks later I still dont know how Jeff did it, but he did. Visit waikem kia and you will not be disappointed.

Br
Review №91

Jeff was a fantastic help and made our car buying experience so great. He explained everything we needed to know in great detail and, in addition to finding us the best rate on our car, he even negotiated with insurance for a better rate. Highly recommend!!!

Ci
Review №92

Great dealership! They were very helpful and informative! Made buying a new car very simple. I would come back again to buy a car. Thanks to Ron and Mike!

La
Review №93

Was looking for a new car and found the Kia Soul. Josh was wonderful no pressure salesman. The entire experience was great. Love my new Kia Soul.

Si
Review №94

Rick Waddell was lovely! We did not think we were going to leave the lot today with such a nice car, but here we are! He really hooked us up! Thank you!

xZ
Review №95

I came in knowing exactly what I wanted with my own financing. I worked with Ronald Brunty and he beat my banks rate. I purchased my Kia Sedona the same day.

li
Review №96

Thankful for the excellent job done by Jeff Ross to get my college age son in a vehicle during a very stressful time while I am out of state. Having your car totaled in an accident and then in the throes of a nationwide pandemic, Jeff was so helpful and reassuring. He was available for all of my phone calls and it was a true pleasure to have him handling this for us. Thank you for your superior performance Jeff Ross!

Ka
Review №97

We recently went car shopping and ended up at Waikem Kia. We first worked with Ron who gave us all the details we were looking for and he even braved a wintery mix to come talk to us on the lot. Later in the day we went back for a second test drive and worked with Jeff who was even willing to stay late to help us out. We had fun working with both of them. All of the staff were very patient with us through the whole process. Overall great customer service!

He
Review №98

I had a pleasant experience at Wakiem Kia over the weekend. Just leased a new 2020 Kia Sorento and our salesman Josh Haney was wonderful. He was very helpful in explaining the process and providing us with different options. Hands down the best experience at a car dealership! Thanks Josh!

Al
Review №99

My experience at Waikem Kia was truly the best I could have asked for. After researching through countless dealers, I was drawn in by all of the consistent, positive reviews, especially for Jeff Ross. He came highly recommended and he did not disappoint. My financial/credit situation was less than ideal, as well as the whole car shopping experience was unexpected, so I was nervous of what to expect. Jeff was honest and upfront from the beginning, which is something I truly appreciate. I never felt uncomfortable or pressured, the whole interaction was painless and smooth. My family even made a few new friends while here. I walked away with a brand new Kia, and I would have never been able to if it werent for Jeff. He really has a true passion for what he does as well as his clients. If youre thinking of car shopping, go no further than Waikem Kia and make sure to ask for Jeff Ross!

Li
Review №100

Jeff Ross is the salesman to ask for when your looking for a car. Very helpful and went out of his way to get us into the car we wanted. Thanks Jeff!

Information
100 Photos
100 Comments
4.7 Rating
  • Address:3750 Lincoln Way E, Massillon, OH 44646, United States
  • Site:https://waikemkia.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business&utm_content=website_button
  • Phone:+1 330-478-4433
Categories
  • Kia dealer
  • Car dealer
  • Truck dealer
  • Used car dealer
  • Car manufacturer
  • Used truck dealer
  • Car leasing service
  • Car accessories store
  • Car finance and loan company
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–8pm
  • Friday:9am–6pm
  • Saturday:9am–5pm
  • Sunday:Closed
Highlights
  • Veteran-led:Yes
Offerings
  • Car hire:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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