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Waikem Hyundai
3748 Lincoln Way E, Massillon, OH 44646, United States
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Waikem Hyundai

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Pa
Review №1

Always excellent, quick, convenient, and courteous care given. Never a hassle and they quickly get me back to the road. I dont have to spend hours waiting for them to do simple maintenance. The staff are all very welcoming, kind, and ensure you know whats going on with your vehicle.Someone was there for an oil change and they had only put 200 miles on their car and they explained to the customer service was not yet needed. They could have just done it and charged them. Very impressed.

sh
Review №2

We have been looking for my new “mom” ride since the summer of 2020. I am a very picky person. Vaughn was so patient and helpful every step of the way. This mama got more than just a vehicle thanks to Vaughn! I have ease of mind with all the safety features and something classy for the extra AF side of me. 💁🏻‍♀️If you are looking for genuine, patient, down to earth, and sometimes even a little funny, then Vaughn is your guy!I won’t get another car from anyone else.Especially, when I go to upgrade my lease!

Sa
Review №3

We had such a great experience at Waikem Hyundai. Vaughn was absolutely great! He truly listened to us and helped us find what we needed. He is truly a great person to work with and didnt pressure us at all. He has a great personality and I highly recommend him! He made the process quick and easy! We also had a great experience in Service with our old car. Jeff was great and kept us updated on what was going on with our car. If you are looking to purchase a new car Waikem Hyundai is the place to go! No need to go up north to the other M dealer. Vaughn will take care of you! :-)

Je
Review №4

Such a easy and hassle free trip. Christina was such a nice and easy going person. Always made sure I was caught up on my scenario during the process, and I never once felt like I was being taken advantage of. Would recommend for sure, got a car I love

Sa
Review №5

I felt that I was misled with my purchase. They did not have the option for heated seats in the vehicle model that I wanted. My sales person said I can get them installed no problem. Aside from the less than stellar communication after purchasing, which delayed the installation, the heated seats themselves are subpar from what anyone would typically expect. They were installed by a third party and only heat the butt, not the entire seat like I expected and is normal for every other heated seat Ive ever encountered. The controls for these heated seats are also a disappointment. There is a small switch located on the side of the seat, something you cant see or easily access when seated. I told my sales person about my disappointment and he seemed unwilling to offer help with resolving it and also seemed to indirectly blame me for how it all turned out. He should have been more up front with me about the specifics of the heated seats. If I had I known that was how they wouldve turned out, I would not have purchased the vehicle (I like the rest of the car, but no heated seats was a deal breaker for me). The additional $1000 it cost me for this instillation was not worth it. So I caution you if you get extra options that are not installed from the original manufacturer.

br
Review №6

I have always found the service department at Waikem Hyundai exceptional. Jeff and Charlie are always positive, courteous, and friendly. I always get a clear explanation of the service performed and what may be recommended for my vehicle. Prices are always clearly communicated for recommended services. The waiting room is comfortable and they have a separate waiting area for kids to allow them to play or watch TV. My kids actually want to go to the car doctor as we call it. Pre-Covid, Waikem had a complimentary drinks and popcorn. They also used to offer a cookie at the end. I would definitely encourage them to bring this perks back if they are permitted!

Mi
Review №7

My husband and I went to Waikem with fingers crossed only hoping to get into a used SUV. We had no clue what we were doing, but huge HUGE thanks to Lee G who not only got us into a brand new 2021 Hyundai Tucson, but walked us through all of the fancy buttons, answered all of my many questions, snapped pics for social media AND recommended that we check out the dealer insurance which is saving me over $100 a month!! We could not have asked for a better person to help us get through our car buying needs and we will never see anyone but him from now on. We also raided his cards to pass out to our friends who are starting their own car buying process. Thank you, Lee, for going above and beyond. You are an absolute blessing.

R
Review №8

Lee G is a wonderful person and a great car guy! So easy to deal with, I refer people to see him all the time!

Ra
Review №9

We absolutely LOVED working with Christina Guidone! She made our experience 100 times better than the normal process. She and the team made us feel like family throughout the entire process. We’ve purchased two vehicles from her this month and couldn’t be more thankful for her time and effort to get us exactly what we wanted! We loved her so much that we sent other family to her as well that we’re looking for something new! We will continue to use Christina and Waikem Hyundai in the future!

To
Review №10

I unexpectedly lost my wheels in an auto accident mid Nov and had to find some wheels pretty fast. Working with Eric Eash at Waikem Hyundai was such a good experience as he made the process very easy all around. Hes informative where he needs to be but never once got pushy. Super helpful but in the most laid back way there is. I didnt have to spend all day at the dealership and still found a car to leave with. I would def reccomend Eric to assist you!

An
Review №11

Amazing personalized service, and highly recommend Charlie Minner! We were visiting Canton, Ohio over the July 4th weekend. We had just completed scheduled maintenance on our leased Hyundai Sonata in Florida before traveling, but we hit a pothole somewhere in West Virginia and broke a casing that dragged behind our rear wheel. We called the service department on Monday, 7/5, and even though we did not have an appointment, Charlie invited us to come right in. He put it on a lift, fixed our problem, and made it safe us to resume our travels. He was so professional and friendly. The department was clean and bright, and everyone there was welcoming. Great job, Charlie!

Cr
Review №12

By far the absolute best experience I have ever had with a dealership. From the moment we got there the staff treated us like not only a priority but also like family. Christina Guidone took the time to answer all of our questions and make sure we were getting exactly what we wanted. She made the whole car buying process so fun and easy that we sent friends and family back to buy from her also. I dont see us ever buying from anywhere else other than Waikem Hyundai because of this experience.

Gr
Review №13

I just recently bought a Jeep Cherokee from Waikem Hyundai,and Im nothing but happy with the vehicle. I want to thank my salesman Rick Waddle for being courteous and professional. He took the time to answer all of my questions. Rick went out of his way to make the buying process a great experience!!

Ma
Review №14

Great service from Jeff Russ as usual. He is the best!

Ma
Review №15

I was recommended to go to Vaughn by multiple people and I can see why. He not only helped me get a really good deal, really fast, even though I have terrible credit but he also helped me lower my car insurance rate. Hes just a super friendly and super helpful guy! Its the Waikem Way!

Lo
Review №16

I took both of my daughters to Waikem Hyundai, and both visits were incredibly easy, thanks to Lee Giavasis, their sales person. Both walked in, sat down with Lee, and he made the sale as easy, and affordable as possible. Both love their cars, and as a father, I cannot thank Lee enough, for helping our girls drive their new, safe cars home. Tim Horner

ju
Review №17

Had a great experience as usual at Waikem! My salesman Vaughan was amazing! Will be back in the next couple of months to buy a car for my daughter.

Em
Review №18

It takes a lot for me to speak badly about a business, but I have never been treated as badly as Waikem Hyundai and the Waikem Auto Family has treated us over the last 6 years since we have leased/purchased our car from them.Rude, careless service including damage done to our interior and lying about doing work on the car that was never completed only scratches the surface. Bottom line...save yourself the headache and take your business elsewhere! Shameful business practices.

An
Review №19

Got a great car during a pandemic. I was worried because Im high risk for covid complications. My salesperson, Christina Guidone, made my car buying process safe and easy for me. We did as much as we could virtually, including pictures of available cars on the lot. When I arrived, everything was disinfected, masks were worn and I felt very safe. Great experience. She went the extra mile! I am and will continue to be a repeat customer.

Pa
Review №20

Wonderful buying experience! Eric Eash helped my family get into the perfect vehicle for us! Eric was attentive to what our family needed. He arranged for us to be able to do the whole sale without having to come in more than one time to do paperwork. Eric was patient with us and our 1 year old while test driving and finalizing the paperwork. Eric was top notch we couldnt be happier! Thank you Eric for being so great! Waikem Hyundai has a great employee!

Je
Review №21

Always timely, courteous and efficient. Dropped it off the night before our appointment and drove home with it shortly after drop off. These guys are fast! Nice job!

Er
Review №22

Found a used Acadia Denali online that I really liked. Used the online chat feature to see if it was still there, and available for a test drive. They immediately confirmed it was there and I set up a time for 45 minutes later to come check it out.I was scheduled to meet with Josh Tracy, but he was with another customer when I arrived. Rick Waddell got the keys to the car ready for me to test drive. I asked him if I could leave my 4 year old son there with him for a few minutes (with his happy meal) while I test drove the car. He was happy to do it. By the time I got back (maybe 10 minutes later,) Rick already knew the names of 2 of our neighbors dogs, and one of my sons friends lol. Rick graciously answered every question I had, while giving me the space I asked for throughout the process. Worked with me every step of the way.Friendly atmosphere talking with Rick and Josh while the car and paperwork were prepped. Very efficient, very friendly. Ive bought a lot of vehicles over the years. This was my first purchase from Waikem, and was easily the best car buying experience ive had. Thanks!

Jo
Review №23

Rick was very friendly and helpful, one of the best car buying experiences I’ve had

My
Review №24

My wife and I have been thinking about getting a car for a while that will give us three rows. We decided with it being the end of the year that now is a good time. We were set on a specific type of Kia and knew what we wanted before we went into the door. I am good friends with Robby Roth who used to work for this company and recommended that I talk to Vaughn West. Was honestly one of the easiest experiences that we have had with buying a car. When it comes to car buying I have never been a fan of it. Was always stressful trying to figure out what you want at the price that you want. Vaughn honestly made things very easy and did not pressure us at all. He’s a very down to earth guy and easy to talk to, even when it was late at night at the end of the day for them. Was very nice to our son as well and interacting with him the whole time even when he would run around in circles and I had to chase after him. We also were told how to work our car by Joe Nenadal who was also very nice and easy to talk to. Showed us how everything works when it comes to the interior.If you are having trouble finding the right place to buy or lease your car at, I highly recommend Vaughn. Is just an all around very nice guy and was the first time I didn’t feel pressured and stressed.

Gi
Review №25

Had a great experience at Waikem Hyundai. Eric was my salesman and was awesome. He was very patient and answered all of my questions. He was kind and never pressured me into anything. Even though I did not purchase anything that day, he gave me complete focus and care. I have recommended Waikem and Eric to all of my family and friends. Stop out and ask for Eric.

Ka
Review №26

Thanks to Lora Henry.. I have a wonderful Santa-fe. The business was great.

Je
Review №27

My husband and I were in the market for a new car and decided on an SUV this time. We had a Hyundai Sonata, so we definitely wanted to test drive the Hyundai choices, but also we test drove everything else on the road. When we came back to Hyundai for another test drive, Christina couldn’t have been more accommodating and patient with us. When we decided on the Santa Fe, she showedus every feature and thoroughly explained everything to us. We highly recommend Hyundai and Christina!

Br
Review №28

Waikem Hyundai is absolutely amazing!! My salesman was LeeG. He was so great!! I can’t express enough how good of an experience I had there. There was no runaround at all. It was the best experience I’ve ever had at any dealership by far. I was looking to buy a car and had really low expectations.. I went into waikem and a few hours later I left with a brand new 2021 Hyundai..amazing deals..if you are in the market for a car there is only 1 place to go and 1 person to see..Waikem Hyundai and ask for Lee G. They even teach you all about your car and how to use everything and every feature.. I was so impressed that they now have a customer for life..Seriously go to Waikem..

HO
Review №29

If you are looking for a team of people that will lead you in the right direction with knowledge and listening to what you want, rather then your typical sales experience, this is the place! Christina Guidone will listen to your wants and needs and go through your best options helping you make the perfect choice!

Sm
Review №30

I came to the dealership looking for a second vehicle for my wife. The staff were very friendly and non pressured. Salesman Eric Eash was very professional and fun to work with. I give him 5 stars. I heard he was the best in town and i see why. I would recommend him and that dealership.

Mi
Review №31

Came in today hoping that I could purchase a car but was skeptical because of my credit and the trade in value of my car. The team was very helpful. They got me what I needed for my trade in value and then some. I worked with Rick Waddell on the purchase and he was nothing less than knowledgeable and helpful in any way possible. I am now the owner of a Nissan Rogue. Thank you so much to the waikem team and Rick.

Ry
Review №32

Vaughn West was an awesome person to work with. My latest car purchase was a breeze with him leading the way.

Ki
Review №33

Waikem did not disappoint as usual! We have bought several vehicles from Rick Waddell and he always treats us as VIP’s and finds us the car that fits our needs! I highly recommend giving him a call! Thank You Rick and Waikem!

Me
Review №34

We had another wonderful experience at Waikem Hyundai. Lee G. Giavasis provided superior service. I highly recommend Waikem, their no pressure sales coupled with great customer service is why we keep going back.

Em
Review №35

Went to five dealerships this past week looking for a vehicle that I liked and could get approved for. Christina was absolutely amazing and was my only sales person who seemed like she cared. She worked over her scheduled time off by 6 hours to get me into something that I was happy with. She definitely has my business.

Ki
Review №36

Josh is an amazing salesperson!! Not pushy and genuinely helps you find what you want and need. Easiest car buying experience of my life- would highly recommend him !!

KA
Review №37

I always have exceptional service at Waikem Hyundai. The staff is what makes each trip there worthwhile. Everyone is so pleasant.

St
Review №38

I had a wonderful experience working with my salesman Steve Foltz. I would recommend him and Waikem Hyundai to Anyone!

Ri
Review №39

Waikem Hyundai is far and above the best place to buy/lease a vehicle. I am on my 3rd new Hyundai and have no plans to shop anywhere else when the time comes. I am proud to make this endorsement!

su
Review №40

Always family to me had accident first they said are you ok Im sorry cant wait see customer service Christine help me get something I want Im sure shell pull through today

st
Review №41

You said i didnt have enought money in my account to pay $3;50 i have a new checking account with huntington bank no one give anything to put my debit card in

St
Review №42

Vaughn West is amazing to work with. He makes the car buying process fun!

Ca
Review №43

Eric Eash was my salesman and he was great! He was very knowledgeable about the whole process and made everything very easy for me. I will for sure be back for any future cars I need and recommend him to anyone looking!

Jo
Review №44

Eric helped me out and he was absolutely amazing to work with. Super humble and honest. I will definitely be doing business with him again!!!

Ma
Review №45

Lee Giavasis has helped my family and myself into 5 new vehicles (different brands from each lot) and has been the most honest and up front car salesman I’ve ever encountered. He will not sugar coat things to make a deal or lie to you. He WILL go to bat to get you approved and get what you’re looking for. Not much more you could ask for from a car guy, right? His awesome “after-care” as I would call it is phenomenal as he has always followed up after purchasing to make sure everything was going well, and that no issues were encountered. I’d also like to shoutout Hyundai and Honda (2 of the brands we’ve purchased) for having excellent warranties and really being quality cars! (2017 Sonata bought new in May 2017) (2018 Civic leased New in 2018)

Ch
Review №46

I recently bought my 1st brand new car and I feel lucky to have gotten my salesman Steve Turner..I have always been turned off on the whole car buying experience. The feeling of being bombarded as soon as you pull into the lot.. Not here, I was able to do my own research on what I wanted to buy, I went online and got a great price and the held that price. No gimmicks just honesty. I was already approved through my credit union and the finance manager at Waikem Hyundai got me an even better interest rate. They didnt have to do anything just sell me a car yet they went above and beyond. I personally want to publicly thank Steve Turner for his honesty and integrity. They have regained my faith in buying cars from a dealership. I am very pleased with my brand new Hyundai Veloster.Thanks to all at the Waikem auto family you guys are great and I will be back once I get this one paid off.

Ma
Review №47

Awesome place to purchase a vehicle! Eric Eash is very professional & awesome to work with. I give him 5 stars. I definitely recommend purchasing a vehicle from there. Very friendly staff!

Br
Review №48

Eric E. Is the man !!!His patience to go hit everything on the button is outstanding, his efforts were above and beyond and know who is locked In for a life time of my car purchases !!Highly recommend!!

De
Review №49

Eric was my sales person, he was awesome i wish they had alot of them out there, i appreciate everything he has done for me i love my new palisade so much defintiley going back there

Je
Review №50

I recently bought my first car at Waikem Hyundai. Christina was incredibly helpful, responsive, patient, and dependable! I’m very happy with my car and with the service she provided! Go see her if you’re in the market for a new or used car!

Je
Review №51

In mid September I went to my Hyundai Waikem dealership to turn in my lease and trade it for a new vehicle and I must admit that the process was extremely smooth and super easy thanks to my awesome, friendly, and helpful sales agent Christina Guidone. She was extremely nice and was very helpful throughout the process. Christina is the person to go to for your vehicle needs! Thanks again Christina. :D

sh
Review №52

I had been looking for a bigger vehicle for about a year with no luck. I saw cars I could deal with but they wanted too much money for me to have a bigger car and just be like me.I stopped looking 🤷🏾‍♀️🤷🏾‍♀️Fast forward to this week when my friend Kara(CSE Credit Union) said hey, why dont you try Waikem. I rolled my eyes and said ok.By this time I was tired of the search and being close but leaving with the same car.I met with Vaughn he asked what I was looking for and what I wanted and would a minivan be possible lol. I told him absolutely not lol.With that out of the way we got down to business.We looked a a bunch of vehicles and the numbers were just not working out.Vaughn continued to say dont be discouraged, go home and pray about it and Ill talk to you tomorrow.I told him I would but knowing my luck it wouldnt work out.I went home said a prayer and put in the back of my mind.The next day I get a phone call from Vaughn saying come get your car girl and all I could do was tell him to shut up lol.Not only was I blessed with the car I wanted but it was cheaper than I wanted to pay!!So I got my third row and can still be cute lolThank you so much to Vaughn and the Waikem team for making this happenI dont usually do reviews but I had to do this oneIf anyone is looking for a vehicle and would like an honest family oriented place then this is the place for you!!

To
Review №53

Always a good experience working with Josh and Lee. Pros pros.

Ni
Review №54

Christina was awesome here at Waikem Hyundai, she helped with finding the right car within my budget and was super helpful with explaining everything to a first time buyer. If your in the market for a new/used car definitely stop at Waikem.

St
Review №55

Eric Eash is the most awesome sales person Ive ever worked with. He got me the car I wanted and I left completely happy!! Five star service!

Jo
Review №56

Eric Eash is top notch. The best I have ever worked with. My family couldnt be more happier with Erics professionalism.

Ti
Review №57

Eric Eash made my car buying experience amazing. It went smooth and he made it enjoyable for me and my husband! Will definitely buy from him again!!

Wi
Review №58

I have had all my scheduled work done on my car here. Always treated well and I will return here for all my future work too.

Jo
Review №59

Eric Eash went above and beyond to help me. He was not pushy at all. He made the whole car buying experience fun and easy. Ask for Eric when you need your next vehicle.

Ca
Review №60

Vaughn called us to let us know about lower financing. we had decided to check into it. My husband was unable to go to the dealer or even test drive. I was able to pick up the tucson bring home and show him. We handled all paperwork at my home and Vaughn delivered the vehicle to us and went over everything that we didnt have in the old tucson. The whole transaction went smoothly!

Sh
Review №61

This was my first time buying a brand new vehicle. I was in a pinch to get a new car since i was involved in a automobile accident last week. My brother purchased a 2013 Hyundai Elantra last year and had nothing but great reviews at the Hyundai dealership where he purchased his. The salesperson, Vaughn West, was really great. He had a no pressure attitude that made me feel at ease. Mr. West helped me find the car i am driving today....2014 Elantra Coupe!! I will recommend Vaughn and this dealership to anyone looking to buy a vehicle. Oh yea...i give Vaughn West a 10/10!4/21/2020My lease ended for my 2017 Tucson and I ended up leasing a new 2020 Tucson that day. Vaughn made it very simple and easy for me to do this. Especially with the way the world is right now. Didnt think Id leave that day with a new vehicle but after weighing all my options...it was a no brainier. Vaughn gets another 10/10 since it was stress free and he set up my new ride with ease and comfort. Been driving the Tucson for about a month now and I am very happy.

Am
Review №62

Our experience with Christina Guidone at Waikem Hyundai went very well. It was time for us to trade in our older vehicle and she reviewed a couple of the SUV models with us before we decided on the 2020 Santa Fe. Amy loves driving the new car with all of the bells and whistles. Her favorite part is the massive vista sun roof. Thank you - Amy/Brian Skiles

Ma
Review №63

Just bought a 2020 Kona and I love it! Vaughn West was awesome working the deal and getting me in the drivers seat in record time. I really appreciate all the time he took answering questions and making sure I was happy with my choice. Thanks for everything!!!

Ch
Review №64

Just completed the purchase of a used car at Waikem Hyundai from the friendliest, most competent car salesman who whom I have ever worked. Rich Waddell was knowledgeable, helpful, and was not pushy or overbearing. We knew exactly which cars in which we were interested and he had them both ready for our son to test drive. I had car shopping because many salesmen are over the top, but not Rich. He let us lead him as far as our needs. He made buying a car a pleasure! If you are looking for a car, new or used, at Waikem Hyundai, ask for Rich. You wont be disappointed!

G1
Review №65

I have never had a positive auto purchasing experience before. Josh and Lee at the Hyundai dealership were wonderful. I can’t say enough great things about my time. They were patient, kind, sympathetic but most of all they were genuine and honest. It sounds like an oxymoron doesn’t it? Putting the words honest and care salesman in the same sentence and meaning it, but it’s true. If you don’t give Waikem a chance to help you, you’re doing yourself a disservice and robbing yourself of the chance to have a happy and positive car buying experience. I absolutely LOVE my new 2020 Tucson!

GM
Review №66

They were awesome. I came in needing a car and left that day with a beautiful new Hyundai Kona. Amazing all around service.

Ga
Review №67

10/5 stars Eric was amazing. Very Positive energy. He was very helpful and a very warming environment. We will definitely be returning for our next car.

jo
Review №68

Had Waikem apply an after-market paint protectant since unfortunately my new car will most likely be sitting out. The product has excellent reviews and the staff applied the product perfectly to a brilliant wet look shine that is guaranteed for 5 years, but the service manager has had it on his vehicle for twice that amount of time and after each wash it still has a just waxed appearance. Hoping to show the birds in this neighborhood whos boss!

An
Review №69

We had a great experience purchasing our new Palisade. Christina was incredibly helpful and patient. We threw her a bunch of curveballs and she got us into the exact car we wanted. Thank You!

B
Review №70

I was one of those customers that had some challanges at point of sale but Christina was awesome!!! She didnt treat me any different than any other customer. She worked for me as wasnt ask about the sale. Between her and Lee Giavasis I will be a returning customer to Waikem for my future auto needs. Thanks guys, your the best!!!!

Za
Review №71

Lee was awesome to deal with. Very helpful with the whole experience. He definitely looks out for the best interest of the customer!

Je
Review №72

I worked with Steven Foltz recently to get my new Hyundai Tucson! I love it, its a great family car. My experience at Waikem was great and Steven is very friendly and honest! He made the whole experience go quick and smooth. Go see him at Waikem Hyundai!

Da
Review №73

After visiting several dealerships and never quite finding the right car/service, waikem was the perfect fit and Eric eash was an an amazing salesman. Very personable and made you feel like a member of the family rather than just a business transaction.

JO
Review №74

Had a great experience with Rick Waddell at Waikem!

Fr
Review №75

Lee Giavasis is the best car salesperson in the area by far. Thank you for making it fun and easy to buy a car for my family. I will continue to send all of my friends and family to you. You have a customer for life brother.

Ro
Review №76

Charlie in the Service Department couldnt be any better! He takes good care of whatever our needs may be for the vehicle and were on our way! Very nice waiting area, with most of the amenities we would need for a bit of a stay there. It was pleasurable and not something negative, as I have found other places while you wait and wait and wait. My vehicle was done quickly, efficiently, and to my satisfaction!

bo
Review №77

Very friendly place to do business with out pressure!

St
Review №78

Had a Wonderful Buying Experience with our Salesman Eric Eash. Beat every other Hyundai Dealer in the Area and was very Helpful!!

Ke
Review №79

Eric Eash is an honest salesman he will not push you or pressure you. But what he will do is out your needs first.

jo
Review №80

After looking for a Jeep after about a month Vaughn was a great help. I found the Jeep I wanted and he made sure I was able to get it and take it that day. I couldn’t be more thankful. If you’re looking for a vehicle ask for Vaughn. He’s a great guy and so helpful.

ka
Review №81

It did not take long, but on the news the very next day, we a recall on my 2021 Kona, Sad because this scares me, Why wasnt I told??

St
Review №82

Lee Giavasis is an incredible car salesman. I have purchased three cars from him and he is honest, reliable and patient. Highly recommend him. Nobody else id go to.

Br
Review №83

I’m really frustrated that I called Hyundai directly she’s like oh let me get you over to ’honda uhh no i called Hyundai for a reason! If you’re closed that’s all you had to say instead of tossing me off on someone else! It’s been 3 weeks and no update in my car! A little communication goes a very long way!Thanks

Pa
Review №84

Had a incredibly awesome experience when I purchased a Tucson at Waikem Hyundai. Vaughn was terrific, patient and very thorough helping me find the right car. He took me to there various lots for test drives of multiple cars.Don Warner and Lee were extremely helpful to assist as well. I felt I had the best team of people assisting me with every step of the purchasing process. You will not be disappointed when you go to Waikem Hyundai.

Ry
Review №85

Overall great experience. Worked with Vaughn on my first ever lease and he made things easy as can be. Will be back when its time to get my wife and son a new car!

Ch
Review №86

Great service, Christine and the rest of the staff made it easier for me to find a car that I needed and that I could afford. Definitely recommend going to Waikem.

Pa
Review №87

Once again Charlie has pulled a rabbit out of the hat. What we felt must be a major problem turned out to be a very simple fix, thanks to Charlie. Over the past 10 years without fail, the service department at Waikem Hyundai has surpassed our expectations. Quality workmanship in a timely fashion. We truly feel Charlie takes care of our vehicles as if they were his own. Cant say enough nice things about the entire dealership. Top Notch.

Je
Review №88

Eric is a great salesman. All are super friendly

ti
Review №89

Eric is very knowledgeable and a great salesman. Highly recommend

re
Review №90

Waikem Hyundai was absolutely the best experience for leasing a new car. Vaughn West was the BEST sales consultant they have and I would recommend EVERYONE go see him for all of your car needs. I will absolutely be a repeat customer for many years to come!

Ki
Review №91

Christinia Guidione at waikem Hyundai made my new car experience amazing! She worked super hard to get me the best deal possible and didn’t give up until I was happy! If it wasn’t for her and her hard work I probably would have just kept my old car and moved on-but her hard work and attention to detail made it possible for me to move into a new car with ease and happiness!! Thanks Christinia, Kim

Ki
Review №92

Vaughn was wonderful! This experience was very exciting and I love my car!

Ja
Review №93

Jeffrey Russ always make sure that I have a solid and smooth experience every single time i come in. Even helped carry my coffee when my hands were full with 2 kids! They have always done right by me so i will continue to go to them whenever I have questions or concerns with my car. They have the safety of my kids in mind, so they know how important a working car is.

Ky
Review №94

My wife and I purchased a new vehicle and Vaughn West was very helpful from the start. He anticipated our needs and even after the purchase was made, he ensured that on more than one occasion on separate days, he would assist us on the learning curve on our new vehicle. He even introduced the service department to me by name, making sure that I understood where to go if we should require maintenance. A very good asset to the Waikem team and one of the best people Ive worked with. A++

Jo
Review №95

I bought a crosstrek off of Christina and she was great to work with. Personable and informative. Many applauded accomplishments besides selling me a vehicle. Just ask for her and things will hopefully turn into the easy process I had. Briefly spoke with another awesome salesman, which I forget the name but he knows who he is. Overall good people and experience!

La
Review №96

Very satisfied with my experience at Waikem Hyundai this past week. Vaughn West, my Sales Consultant was fantastic! Made me very comfortable throughout the entire sales process. Paid attention to what I desired in my new auto and didnt deviate from that. Thanks, Vaughn! And thanks to the entire staff of Waikem Hyundai! Love my 2020 Tucson!!

Sh
Review №97

I went to have an airbag issue fixed. Charlie was so helpful to me and was able to get the issue fixed. I appreciate all of his time and hard work to make it happen. He went above an beyond to get my issue resolved and that is something that he didnt have to do. Thank you again Charlie

Sa
Review №98

I purchased my very first brand new car from Steve Foltz today. He was kind and patient, and answered all my questions! I walked off the lot with the exact car I had in mind. This is my fourth purchase from Waikem and I am once again satisfied!

De
Review №99

Eric Eash is a top notch salesmen with a great deal of experience and knowledge. If you have questions about a specific vehicle he will be able to answer with confidence and take his time to ensure you get the vehicle that fits you no matter how long it takes. Also if you feel you don’t have good enough credit or looking for a good deal he will be sure to do everything in his power to get you hooked up. I am beyond satisfied and will always work with Eric no matter where or when!

Ke
Review №100

This is the 4th Hyundai we have been servicing at Waikems. I would not go anywhere else! My appointment was made with ease and the text reminder was helpful. Charlie, the service rep, greeted me as soon as I arrived and my cars maintenance was completed on time and for a fair price. Thanks!

Information
100 Photos
100 Comments
4.9 Rating
  • Address:3748 Lincoln Way E, Massillon, OH 44646, United States
  • Site:https://waikemhyundai.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business&utm_content=website_button
  • Phone:+1 330-478-0281
Categories
  • Hyundai dealer
  • Car dealer
  • Truck dealer
  • Used car dealer
  • Car manufacturer
  • Car leasing service
  • Car accessories store
  • Car finance and loan company
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–8pm
  • Friday:9am–6pm
  • Saturday:9am–5pm
  • Sunday:Closed
Highlights
  • Veteran-led:Yes
Offerings
  • Car hire:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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