I am one of the resident her at raiders pass. Today, I went around 8:50am to the office in the morning just to drop the cheque from the mail box outside as the office hours start at 10:00. But, the door was open, so, I went inside to ask for a favor (if someone inside), to give the rent cheque in hand because I was leaving Lubbock and wont be back until last day of giving rent. And for my surprise (which I didnt expect), one of the staff lady showed up and started yelling up at me that its not the office hours, I cannot give you receipt and much more. I do respect working hours and because I was leaving Lubbock, so, I went inside. So, if she could have just said softly that I can only drop cheque from outside at this, I could have done that (as I did that ultimately even after she yelling at me). I just couldnt resist myself posting the review because I really felt bad that she was rude without any reason and my day started bad because of that.I want to bring one more point in context as well, people do refer the apartment to his or her friend but dont get the gift card (I am talking about the previous time when there used to be referral offers). It happened with me. I myself gave the referral form in hand to one of the staff member in the office, but, when after a month I asked that when are you guys going to distribute the gift cards. Answer that I go was that my referral from didnt come (which I gave myself in person). On the top of that, I also remember that in addition to me giving the form in-person, it was also emailed by the person personally whom I referred. But, still, staff didnt check for that.

My ESA dog was finally approved so I am no longer giving one star.Also, Justin is the bomb, super helpful and nice. Other people have said it too, they always have nice things to say about him.One thing, I wish they can fix the back gate so I wont have to go all the way to the front to leave the complex. I live in the back and it would be so easy if the gate could work.

HORRIBLE!! Stinks and filthy on move in day. The Assistant GM was wonderful and Melissa the cleaning lady was the bomb, but the front office(mainly one girl),and the GM, were RUDE and werent concerned AT ALL!! Believe me when I say we will NOT be living here any longer than our lease!!! And dont let me find a bed bug!! Maybe Mac Davis was right when he said happiness was Lubbock Texas in my rear view mirror...namely Raiders Pass!!

People are nice but I accidentally signed for the short term instead of the long one and was told I would be helped to fix it. It never happened and then they tried to said I had to pay the fall one. Student apartments are starting to feel like a scam

We had an issue with roommate placing before moving in but Justin was very helpful and was able to assign us to our desired roommates. Very much appreciated!!!

TL;dr: Decent place to live on a budget!Raiders Pass is really a decent place to live, much better than most of the other places in the area IMO! The front office staff is always very nice and responsive, and the maintenance team is always very kind and thorough. Within walking distance to most places on campus.There are some break-ins so expect that, but they’re mostly in cars. The door locks are pretty sturdy.Internet can sometimes go out for an entire day (maybe once a month) so it would be good to know a place that has wifi or have a phone with data in an emergency.Honestly recommend if you don’t want to spend a fortune on rent but still want a decent place to live - I think having all utilities paid outweighs the cons, and the office was always very nice to me.

Current resident just moved in. It appeared as if they do nothing between owners of the apartment as they did not clean anything and the stove top being broken along with other things. The previous owners stuff was still in boxes in the living room. They have not been back by to fix and clean things after telling us they would do so. Would not recommend to any looking for apartments close to campus.

BED BUGS GALORE. stay AWAY. Living outside is better than here, and they have the audacity to ignore your complaints and requests yet still want to get paid, f*** this place.

This is the worst apartment ever!!!! I wish I could give it a negative !!!!!. They are the worst worst. Management is really rude, bad and not understanding! Bunch of people who are not experienced. Dirty apartment, old apartment. Everything is just wrong with raiders pass. It’s cheap but your rest of mind is more important. It’s cheap because their services are outdated

Absolutely horrible apartment and experience. Bed bugs, gnats, flooding every time it rains, cars frequently get broken into, and even though I have sign a lease renewal I was told that I still have to move out on the 2nd and come back on the 20th. Save money and time stay away from all American campus housing.

Worst front desk service and maintenance and worst management.They dont address any of your issues because it is for them to decide the priority of an issue. You could be freezing due at home but if they consider it low priority or have something else more important, you need to freeze there for a couple of days. Worst experience.Never expect the management and the staff to be generous or baseline dutiful. Front desk staff are very rude. Very very rude.Just want to see how long a team like this will be let to flourish. Bless you all.Maintenance person Janita is extremely rude all the time. If theres anything the management could do about.

Its really not worth it. I lived here for 2 years and during the second year they changed management and it was not an upgrade. We complained about bugs and mold but management took months to even reply. My roommate was breathing in black mold yall! Choose anywhere else but here!

They don’t listen to anything you have to say. Over charges and they can never explain why. Our house has been filled with roaches for the last 5 months and they haven’t responded to any emails. There is water damage, appliances don’t all work and are very old. Please dont spend your money here even if it cheap**** new**** I have to since they’ve gotten new management my emails have been answer and they done everything I’ve requested. Thank you for listening and fixing the problems and for those reason I’m changing my 1 start to a 4.

Great Tour experience with Viviana Quezada and really good expectations from the place.

Justin is the best manger here at raiders pass

Terrible maintenance. They never care about your work request

Updated belowNot even worth one star. During the quarantine time and Stay-at-home order from Lubbock Mayor, my Indians roommates constantly leave the door unlocked during day and night so their friends from all over Raider Pass can come in and out of my apartment like a public place. I asked for help and the office said not much we can do about that and thats it. Seriously? They assigned 3 Indians into my apartment and let them do whatever they want. No offense to Indian friends but you guys really need to learn how to respect others.Oh, and forget to mention, they even give a number of raffle tickets to anyone who is willing to post good review about this place. Well, what else I can say.Update: signed new lease. They moved me from the current 4-bedroom to a 3-bedroom unit with the transfer fee waived. Make sure you contact them about your roommates every new lease term and it should be fine. Still a nice place to live if you are matched to the roommates that you want.

Dont live here its horrible, our apartment is extraaa clean not even a spot anywhere still there are roaches, they have a pest problem, they put up notices that pest control will come they never do, one one follows up they will just give you a dose of what you need to hear. There have been more than 5 break ins in past 5 days and internet is horrible today is the second day without internet where people have interviews online classes and are stuck at home, when called upon they will give you a reply we have done everything in our power but this cant be fixed till two days which is ridiculous to imagine over 2 days no internet in lockdown period. ITS HORRIBLE JUST STAY AWAY FROM THIS PLACE.

The staff is super helpful and the front office is always kind. One of the office workers, Grace, is always so upbeat and ready to help in anyway possible and Im so glad that she is in the office because she really makes this place feel like home, and Is so welcoming, as is everyone else there.

Manager and the management never bothered about any concerns. By far the worst responsive organization. They never make your living friendly and comfortable. I have specifically mentioned about my preferences at the time of signing the lease and was promised an appropriate fit in. I also have consent of 2 others whod like to live with me, but none of these have been considered. I got one response after sending tons of emails that too weeks after sending emails. This was received after one of my requested roommates room has been filled with another person who sought early move in.The idea of the management is to not answer any questions until a time is reached where nothing could be done so that it gets easier for them to merely deny.

We have a lot of internet issues. It is really inconvenient since most of our classes are online. I personally had some issues with my roommate but management did not do ANYTHING to help the situation by saying that they have “actual work to do”. I am really disappointed in this apartment complex.

The people that work here are incompetent. Dont even waste your time living at this place.

UPDATED: I moved out of Raiders Pass back in February. I was done with the lying, I was done with the lack of hustle, I was done with the infestation (Thats STILL a problem, according to others Ive met since Ive moved out), but I still have an ongoing lease with them, so Im still paying to NOT live there. As such, I think Im within my rights to see what theyve been doing to improve the situation since I moved out. So for the past few months, Ive been communicating with American Campus Communities. They were who I had to talk to to get the last bug spray done to begin with. When I call now, I get met with a lot of excuses about how we have over 2,000 campuses under our watch, and how they dont have a policy of following up with residencies after a formal complaint is filed once the issue is closed. This shows why Raiders Pass doesnt care, as ACC doesnt care either. Ive spoken with them 4 times since Ive moved out in February, and I keep getting the runaround. And to see that Raiders Pass CONTINUES to get 1-star reviews for the same issues means that no one from any level cares about their residents. Its amazing how its the same basic issues, but all the reviewers get is the same stock response. So happy Ive moved to a much better place across town. I should have done it sooner, cost be damned.Ive lived at Raiders Pass for a decade now. Through degrees, doctorates, work, and other life experiences. Every year, it gets exponentially worse. When I first moved it, it was wonderful . I had 2 physician roommates, it was quiet, and the cost was amazing for what it was.Every new generation of supervisors leads to new generations of major problems. In the past 2 years alone, Ive informed them of theft multiple times, and had I not followed up, they would have ignored me. They refuse to help me with the most recent case. Further, I was told by a roommate of a situation where someone walked off with an order he made online, and Raiders Pass response was file a complaint with Amazon.Further, Ive had a bad insect infestation since June. Ive told everyone at all levels at least twice a month since then, and there has NEVER been any follow-up from the staff. I had to confront the GM and leasing manager (back in August or so), and even after that, had I not been there, BugTech would have only done a minor spray. Further, like others have said, they just put a note on the door that they are going to spray for bugs, but, as my roommates have affirmed, as theyre at the apartment 24/7 due to Covid, no one ever shows up.There is NO follow through here, other than the amazing maintenance staff. With the recent promotion Ive gotten at work, I can finally afford to move to a place that actually cares about its residents. Ive met all levels of their administration, and SEEN them follow through on reports.This place was a good place when I first moved here a decade ago. Hell, I got at least a dozen people to move here, either with me or in other lots, but anymore, I refuse to condone this place, and how little they care about the residents.Now, time to get the stock were sorry this has happened, give us a call template. No. I dont believe for a second that even the corporate office cares, either. Had there been any follow through at the corporate level, the infestation problem would have been dealt with months ago.

The management is very deceiving. They are very good at charging you for things they didn’t inform you about. I got charged twice like that.

Raiders pass is the worst place to live. The staff is terrible and act like they are being bothered when you knock on the door. They told me my lease was up when it wasn’t, and then told me that I still need to pay after I had moved out and turned in my keys. As well as signed another lease with another apt because they told me false information. They have roaches and cars being broken Into as well as rats. I do not recommend and they do not care about your well being. They are terrible and never fix anything you needed work on in your apt.

I highly recommend not living here. Although the price is one of the best in lubbock, it’s low for a reason. It is in a sketchy area and has had many break ins. There have been multiple times where I can hear someone trying to open our apartment door and many others. It is very loud at all times and has no noise cancellation. I live on the third floor and I can hear word for word conversations of people that are just walking on the sidewalk. If you choose to live here, don’t live anywhere near the volleyball or basketball courts. You will be up until 3 am from yelling and talking. When we moved in, it was a mess. There was no way the floors had been cleaned and when they painted from last tenants, the paint went right over everything. We had to break paint from the outlets to plug anything in and the light switches were painted right over. There have been 2 times when maintenance came right away and fixed our problems but other than that we haven’t heard from them about any other work orders. Just like many apartments they will just walk in without giving any notice. The appliances need to be updated as well as the furniture. This is overall not a good place to live. It doesn’t feel safe and I will not be living here next year.

The price is absolutely amazing and I have no problems here at all. The staff is amazing and it’s a very nice community. Probably one of the best in the Lubbock area

The employees are so kind, I used to live in 2BD university pointe, here has much nicer people in front desk, and I actually like it more here, the only issue with raiders pass is not having a front gate, if they find a way for it its pretty good here

I 10/10 do not recommend living here. The staff in unbelievably rude and doesnt help at all. My roommates bf car was broken into because the back automatic gate remains open and staff wont fix it. And, we went to the management and complained about a bad roommate situation and told us well youre girls and you like to start drama. I feel like this is what this situation is about. Meanwhile, our roommate gives her key to a man and he walks in at his own leisure. Technically against the law, but did they do anything about it? You bet they didnt!! We had to see someone and hes helping us get out of our lease because this is unacceptable. I shouldnt feel unsafe in my living space. Wish I could give 0 stars..

Roach infested apartment, rude staff and extremely unprofessional. They do not care about residents and have absolutely no shame in making students sign leases for apartments that are filthy and infested. No honesty whatsoever.

If I could rate no stars, I would. Worst apartment ever. I have called multiple times about my shower water being cold and maintenance has only come by ONCE, ignoring all other requests. Since the cold weather/snow started, it feels like Im outside when in my bedroom/bathroom. Took maintenance forever to fix the issue which still did not help. Theyre only out to get you for your money. I would avoid living here at ALL costs.

I am currently the maintenance manager and I take my job and your issues seriously. If you have any complaints feel free to come address your issues with me in the maintenance shop. I assure you that we will take care of you as quickly and efficiently as possible.

Rosario recommended my roommate and I for reviewing and was very friendly and welcoming. Raiders Pass, for the price you pay, is a great apartment. Ive only lived here a year, and only really had a couple issues as far as maintenance. Other than that, its cost friendly, well furnished, and helped me meet amazing people.

My son is renting there. Terrible experience so far and hes only been there a month! Within 24 hours of moving him in we saw someone getting arrested. 2 weeks later someone tries to enter his apartment and his neighbors. He filed a police report! Turns out its a temporary maintenance man! Dont you all check backgrounds on the people that gain access to peoples living spaces (our childrens place)? Then 2 weeks later someone breaks into his truck!!! Completely unsafe!!! There should be a clause in the lease for that!Ill be speaking to my lawyer. I didnt send my son and his fiance to Texas Tech, (and he didnt work so hard) across the state of Texas to be even more worried for his safety living in an unsafe environment.

Raiders Pass has been a good host and has answered all of our questions. The apartments are a little outdated but the new floor really pulls it all in. You can really make the apartment what you want to suit you. The price is affordable for any college student. Although the apartment had a few problems they were fixed within an hour of submitting a work order. Ive really enjoyed living here.

Raiders pass is one the best places to live if you are a TTU student. The staff is friendly and helpful, the amenities they provide are regularly maintained, the apartment are clean and the surrounding area is also kept clean. I would insist everyone coming to Tech to sign up a lease here!!

I went there to do a tour of he complex for possible moving there. I meet with someone named Davion Silias who was very professional and knowledge about the complex. He was so upbeat and enthusiastic about showing me all the positives about the complex. It made me put this complex at the top of my list. He was able to answer all my questions without haste. The complex itself was nice and the rooms were spacious.

Its been an amazing experience staying at Raiders Pass. Its so close to the campus and the bus facility is so easy. On top of all that, the management has worked a lot to make our stay convenient here.I have been helped really since the first day and it was Rosario and Dakota who helped me on the first day.I love here staying here at Raiders Pass.

This place is really nice and affordable. Everything is neat and organized. Rooms are good size, but not equal size. Some things need to be repaired or exchanged, like driers and washers. Overall, a good apartment for anyone who wants to be with friends

The employees at the front office are very kind and accomodating. Rosario has helped me out the last few times and shes great! Would recommend talking to Rosario.Raiders Pass itself is mostly quiet and the vibe is very relaxed. It comes fully furnished and most utilities are included which helps a lot.

Most affordable student living option in Lubbock. They put on events like once a month for the residents. They give out free food to residents 2-3 times a week in the office. Have a functional gym- can easily get a full work out in. 2 nice pools and 2 hot tubs. The workers are very kind and there is a coffee bar which is nice. Maintenance will repair issues within 24-48 hours. If it’s urgent they will get to it quicker. I definitely recommend living here especially because it’s location right next to campus

I do enjoy living at raiders pass the office staff is very fast in taking care of anything. I went in this morning to get a package and Danielle was very sweet always has a smile on her face even when the office is busy.

Hi, Davion Silas provides excellent customer service support. He exhibits wonderful communication and interpersonal skills and the ability to unite with residents of all cultures and backgrounds.

Raiders Pass is a warning to all Red Raiders = RAIDERS, PASS ON THIS PLACE.I know theyre in new management but the one year I was there (2017-2018), they did not respond to maintenance requests timely; they let their fire alarm at the office go off for 4 hours and I had to call the fire department and their help desk which was an off site call office who could not get a hold of local management; I did not have a shower head when I originally moved in; they were undergoing renovations while I was still living there and they expected residents to move all of your belongings in and out of rooms; and then they charged me a dirty kitchen fee which I know I am a fairly clean person.

Good afternoon yall! I just had a tour of this apartment complex. They have improved a lot, and have a new gym. I recommend anyone wanting to live here, check it out and sign a lease. Make sure you tell them I sent ya 😉.

I have been living here for 1 year and will be renewing my lease again. The price is affordable. Employees are friendly. Maintenance responds quickly.Loving it here.

Within a month they have internet access problem for more than 10 times .What you expect 🤦‍♂️🤦‍♂️🤦‍♂️I am regretting that i renew my lease for next term too .

The staff at raiders path is excellent, helping you with whatever you need and making sure all facilities are in tip top shape. I have not been disappointed at all with Raiders Path and would recommend for anyone!

Raises pass is really nice place to live in Lubbock! Friendly assistant service and lots of benefits can be obtained by living in Raiders Pass. I would like to recommend Raiders pass for your housing! It’s the best pace to live!

Believe me its a heaven!Best place to live. I am loving this place. Appartments feels like a home. And staff treats you like a friend.First choice for living when you come to Lubbock.

Great service, excellent location and affordable. I really like the new updated wood floor. Also, when I make a work order, they usually fix it which in the next day I place my order. Rosario provides great customer service at the lobby

One of the best apartments near campus for the price. Anytime there has been an issue (no place is perfect), maintenence and staff has taken care of it quickly and efficiently. Kinsley in the office has always been there to answer any questions I have and always makes sure things are done correctly. Those who work in the office really care about you. The apartments themselves have everything you need, and many of my appliances were new when I moved in. I just signed a lease for my third year of living here and recommend it to everyone!

Ive been living here for 3 months. But every day I saw at least 10 roaches running around the kitchen, and they show up in my bedroom too! Thats nasty! I have requested the building to spray, but they always procrastinate it and never do it! This is a very bad apartment to consider! I will move out immediately when my lease ends! Recommended to take a tour before moving in! The facilities are old and downgraded! If you are from somewhere else far (like me from Seattle) dont have a chance to see it first, JUST RENT SOMEWHERE ELSE INSTEAD!Edit: I also request to fix the water leaking issue in my bathtub 3 TIMES! And again they never fix it. Meanwhile, my roommate’s room light went out and they fixed it within a day! Again! It is not only inconvenient for me to hear the water dripping everyday, but also they don’t care about environmental/water saving at all.

Great place to live! Walking distance to campus. Apartment complex is clean. Staff is very friendly and always do whatever they can to help you. The maintenance team is friendly as well and they respond fast to requests. Highly recommend living at Raiders!

I lived there for a year. It was good and big. Good price. The problem was about my roommates. Try to choose your roommates and move in with them. They are replacing the carpet which is great. Because it was dirty. Overall I liked it. The staff is really good.

Selecting Raiders Pass in my search for an apartment last year was the best decision I could have made. The close proximity was paramount for me, as I can walk to class if I please while still having the ability to live off campus with more space and privacy. It is one of the most affordable apartment complexes to live in, and the emenities make living here so convenient. Being able to print a document for free before going to class, and having a workout facility right next door helps make my academic and physical goals more achievable. Thank you Raiders Pass! Already renewed my lease!

This place is really affordable and close to campus. The size of the living area is big an spacious . The front office staff is always sweet. Maintenance is always on top of things but they wake you up sometimes .(-;

Close to the campus, cheap, school bus available, facility is very good, staff are polite and friendly, response fast for the work order. I have a good experience here. But the roommate matching system after the first year is not good at all. They matched us a new roommate with a dog, but my other roommates clearly wrote on the roommate matching survey said She is allegic to the fur. And I said I don’t want to be disturbed after midnight on the survey before I moved in, but the roommate stay up very late with friends and talk aloud. The others are very good.

Lived here for over 2 years now. Only reason I am moving out is because I want a 1bed1bath place of my own. Very welcoming and professional is how I felt about the staff. Maintenance was taking care of business within the week, there were about two occasions during my two year stay that took a little longer.My roommates (suite of 4) were very accurate to my request. They do a decent job of keeping the area clean such as the pool and gym. For the price and location, this is a very good apartment complex to live in.

Same Huyen Vu, I just got harrasment from my Bangladesh people. They just let the door most of the time and flies come in.

For me the Raiders Pass is perfect because of location and value. Rates are fairly low, quality of apartment complex overall is great and moreover wonderful stuff and management. For example I was assisted today by Ms. Emiola at their leasing office. I wanted to renew and it was done in seconds. Great service!

I signed my lease for Fall 2020 in spring but even though I asked manager to put me in building near the bus stop on second or third floor, they assign my room at first floor in the most noisy building without even notify me.I went to office, call ana email them but the leasing manager did not answer me.

Raiders pass is exactly what I needed for the right price. I pay under $500 and feel safe. When my AC went out, they were there in 2 hours to fix it. I would recommend this place to someone who needs a place with roommates for under $500

I am from India and I moved in on 24 of August.The first thing I loved about the Raiders pass is the lake view, its just amaaaaazzzingggg in addition a whole lot of things like swimming pool, jacuzzi and being a Pretty good gym.The leasing office even provide us with many giveaways and food they are very sweet and helpful.Talking about the room I got a D space which is extremely good and spacious, my study table is big made of marble and rigid. The restroom is also pretty well designed.The thing I didnt liked was the windows and Ac flaps they are too rigid to move at any directions, other than that everything is pretty well organised in the required amount of space.

DO NOT RENT THESE APARTMENTS OUT. These apartments are scammers. I tried to break my lease due to being pregnant and unable of finding a job in Lubbock. I tried to explain my situation to the manager and they still sent it out to collections. On the other hand, one of my roommates that stayed there for the entire year always had continual problems with her apartment. Problems such as water leaks, air conditioning problems, etc. Don’t be fooled by their “low prices”, you can easily find other apartments that are way better for another hundred dollars.

This apartment complex has been good to me over the years. It’s quiet, it’s close to campus and where I work, and the residents are friendly people. The internet is pretty fast, there is a pool, a gaming room and study lab. The complex isn’t perfect, but it pretty much has everything you would “need” in order to have a successful school year.

Raiders Pass is an amazing place to live! Excellent price, nice environment. The best of this apartment complex is the staff, everyone is really helpful and amazing!

Most economical and sophisticated housing. Very good and affordable housing for international students. Need to have better approach to service requests

Very nice apartment. Worth the price. Daniel in the front office is always helpful whenever I go there.

For what we paid for i honestly had no complaints about staying at raiders pass. My first semester went really well.

This is the WORST apartment. If I could live anywhere else I would. I’ve had so many problems. My air conditioning system has not worked in months, my bed collapsed and my floor is coming up from the ground. I’ve put in work orders and when the maintenance crew came to fix my floors they grabbed my towel to clean up their mess and got glue all over it. Then they decided to wash it in my washer which made it worse. I was not compensated for the towel. Needless to say I’m moving as soon as my lease is up. I am sad to even give this apartment a star, I wish there was a zero start option.

My roommates including myself are very satisfied with the environment and service of this community. The price as well as the quality of the complex are very nice. The location is very close to the campus. The transportation service is very good! The maintenance services are processed very quickly.

You pay for what you get. If you want a cheap apartment close to campus, then this place will serve you well. Maintenance was very quick to respond to maintenance requests.

Don’t ever live here. It is the worst possible place to live. The front office is absolutely no help at all. And if your on the first floor brace yourself for very loud annoying neighbors above you. The people above me and my roommate were EXTREMELY loud and rude EVERY single day and night. And the office claimed they were taking care of it and talking to the people above us telling them to keep it down, but I really don’t think they did because they didn’t stop. Also the place is infested with bugs it’s very disgusting!-Abby

I like living here. Good for the price. Maintenance is fast but sometimes the utilities are a bit expensive. And washing machines and dryers could use improvement!

Raiders Pass ReviewPros: close to campus, washer/dryer in unit, lease by bed, cheapish, friendly office staffCons: Dirty, Maintenance is slow, they can come in whenever they want and do, loud, delayed notifications, not a lot of eventsI lived here from August of 2014- August of 2015.When I moved in the place was filthy and multiple things were broken. There was a hole in my door, fingernails on my bathroom floor, and a lot of dust. It took them almost three months to get everything fixed. The reason the washer was broken for three months was because the maintenance guy kept forgetting to bring a part from home. However, the move-in process was painless and easy to do. When the washer and dryer worked, they worked well if you didn’t overload them. I had roommate issues, so I really like that they have a lease-by-bed policy so my awful roommate couldn’t try to kick me out. It is really cheap for what it is, and it was really nice being so close to campus. They also have a bus route if you can’t or don’t want to walk or drive to campus. The office staff was also most of the time friendly. However, it is written in the lease that the office can come in whenever they want and they do. That was really annoying and didn’t make me feel very safe. They also weren’t very timely in putting notifications (sometimes important ones) on the door. They also advertise they they put on a lot of events for the residents, but they do not. The complex is very loud, because of it being mostly college students. The office was iffy about handling noise complaints. Maintenance is really slow in taking care of requests, as previously mentioned. It took minimum a week. The emergency answering service doesn’t do their job. There was one time I called them about my water heater, but nobody came out to look at it. I called them again during business hours the next day and the guy that came out said he wasn’t even told about it the day before. One other thing I hated was that they did not really work with me when I got a therapy animal. I brought in my doctors note, but it is a company policy that they have to send a verification letter to the doctor for their records. I realized by calling my doctor that after a week and a half, they did not send the letter. However, when I requested they fax it, they did. The move out charges were fair, they did not overcharge or charge for something that wasn’t done. This place has its drawbacks, but it’s convenient. You could find a better place to live for cheaper or the same price.

Living at raiders pass has personally been a joy. It is close to campus, the social atmosphere is great. It has all the amenities that one could want. All the CAs and management are friendly and helpful. Raiders Pass deserves a higher rating!

I really like the apartment especially their great staff, Daniel in particular. He has been of real help since I moved in

Well furnished and maintained, helpful and friendly office staff, and the maintenance staff always respond quickly. Ive been here for 3 years, and I see no reason to be anywhere else during my 4th year.

If I could post a negative star then I would. There is so many problems its hard to know where to start. How about all the numerous break ins in the complex due to the fact that it is not gated. THEIR WEBSITE SAYS GATED COMMUNITY AND IT IS NOT! THIS AMENITY IS NOT PROVIDED. Next I called because there was a lot of screaming downstairs so I wanted the apartment complex on site officer to check it out and the front office said they couldnt get ahold of him. THEIR WEBSITE SAYS COURTESY POLICE OFFICER BUT THIS AMENITY IS NOT PROVIDED! Next we continually get mail that is not ours and our mail is weeks late. Next we called because we suspect bed bugs in our apartment and they said they would get pest control to take a look and they havent came yet but online the maintenance request says its been taken care of. THEY LIED! This is a horrible complex to live in.

Affordable and nice apartments that are close to campus. They are also very quick to respond with work orders.

Good maintenance and fast response from administration

Its the worst. And do you know who made it worst? The staff. They need to learn how to handle customers. Once you signed your lease they will not even listen to you.

Great apartment for the price! Best American campus community for your buck!! I’m a happy camper

RaidersPass Club House is free for resident of RaidersPass. here you can print your documents free. And also there are 3 Apple all in one PC. As residents of RaidersPass are mostly student. This club house provide them a better place to do group study. Every table has charger port. So you dont need to worry about you laptop or cell battery dying. Its 24 he open. Resident can study any time.

Really love the staff here at Raiders Pass, one of the many good things about this apartment. Daniel has been of great help since I moved in

I had a great experience with Raiders Pass! Nice people and friendly front desk.

Really good place to live. Staff is very friendly, and apartments are well kept at a good price.

I decided to rent a place here last Summer despite the bad reviews. I have a feeling some of them are just young people not used to how rental agreements and cleaning fees work. The staff went out of their way to make me feel welcome (even helped me move in on a Sunday), and I had absolutely no problems with them.

I visit my friends here all the time and go to their events! Its such a nice apartment complex, they seem to love living here

Great place to live, good prices and clean area.Daniel is extremely helpful and a very nice person.

Best price I could find and the staff is very friendly. Workout room is normally pretty clean and the apartments themselves are roomy. However, we’ve put in two work orders for our leaking pipes under the sink and they’ve come to fix it...twice. However, it’s still leaking. Also, the printer in the clubhouse is constantly not working, but they’re willing to print for you at the front desk. WiFi in the rooms is decent and overall this place is a good bang for your buck.

(07/29/14) I lived here one year and really enjoyed my time, partially because my roommates were all good friends but also because the staff always seemed friendly and happy to help. The rent is literally the cheapest in Lubbock (maybe the Ranch is cheaper ?), and to top it all off its fairly close to campus. The most important thing to me was also the good maintenance guys they had running the place, always talked to them when they came by. Very friendly and fast help. Id recommend to anyone who isnt looking for good, non-luxury apt.

Crazy affordable! Easily the best bang for your buck in Lubbock, and it’s really close to campus if you’re a student.

Raiders Pass is spacious, clean and accommodating to their tenants. I would recommend students that are looking for an affordable, yet comfortable and close to campus apartment come check them out.

Good college apartment, getting better with new management since I got here. Recommended for a cheap college apartment.

Raiders pass is very close to campus and the price is very reasonable. The people that work in the office are very welcoming and helpful!

This place is falling apart. Horrible management. Getting them to get anything done is like pulling teeth.They say they will get any work orders fixed in 24 hours, and they have a 24 hour after hours call line. They do not deliver on either of these. I cannot wait to move out of here.Save your money and live somewhere else.I will never recommend this horrible apartment complex to anyone else.

Worst apartment complex in the whole USA I guess. First of all, they assigned me to a unit on the first floor despite of my repeated requests for 2nd or 3rd floor due to some medical conditions including claustrophobia. I was even ready to show them my medical documents! They told me to sign a relet form saying there are a lot of guys in their waiting list willing to move here. So I signed it and it has been 1 week and till now, no response! I suffer from claustrophobia and I have phobia for roaches and spiders and all these have caused me severe anxiety. Therefore if my medical condition gets worse, Raiderspass will be responsible beyond any doubt!.

Rosario is a very friendly office worker, love the events they have here at raiders pass, love the surprise stuff they give away at social media, hardwood floors for the win here. A lot of room for everything