I always look forward to my appointments with Audra. She is really talented at color and keeping my cut modern and fresh. Recently I tried some other services she offers and absolutely love the facials. Can’t wait to go back again. Thanks.

I never write bad reviews, but I really was disappointed by my group’s manicure and pedicure experience. We took a bridal party for a spa day. The facial, scalp treatment, and brow waxing were good. However, I spent over $400 on the worst manicure and pedicures we’ve ever gotten. Just don’t do it. We had to go elsewhere to get a second manicure before our event.I am changing to three stars because the owner has since reached out to remedy the situation. While I still wish our original experience was better, she is kind, professional, and working to right a wrong.

This place is absolutely horrible and overpriced. We booked 2 mani/pedis and 2 full body massages. They don’t have professional salon equipment to give professional manicures and pedicures. I have the same basic Walgreens tools at home. The technician that did my mani/pedi had ghetto long claw nails which prevented her from doing a good foot massage and a good pedicure. She didn’t even bring out water to soak my nails. I had to tell her. The polish was jacked up and literally came off my daughter’s nails the next day. My polish was not even on my nails neatly. They sprayed some bootleg quick dry on my nails. The technicians were nice but clearly this people are amateurs. I was so upset when I left after paying over $350, I had to come back and the manager polished my nails and my daughter’s toes over. That goodness for the manager Tiffany. She did take one on the manicures off the bill but it was still very expensive and definitely not worth it. Being that salon is at the legendary and high class Galt House, they ought to ashamed of themselves representing the Galt house. I go to my local nail salon and pay $55 for nails and toes and it’s perfect and it last. Moving on to the massages. My daughter’s massage was not good at all and this was her first massage.. The best part of this was Adrian. He did my massage and it was great. In fact he is the best part of the whole ghetto place. This is the only reason I’m giving 1 star is because of Adrian. He is actually a 5 star massage therapist working at a 1 star salon. They need to close or maybe get more people that actually know what they are doing. Right now, they only have one person that’s knows what he is doing.

I was staying at the Omni but because their salon was fully booked I called the Xhale Salon in the Galt House. For a Swedish massage and it was AMAZING! . I had Miraidis and she did a really,really good job.. We will be back. Their customer service was to our standards where so many places are lacking right now.

Audra was great. Very professional. Would highly recommend. First time checking the place out and won’t be my last!

We had the couples massage. By the time they came out late to get us and we changed and dressed afterwards, our 50 minute massage was more like 35. We arrived 25 minutes early for our appointment so the manager’s assertion that them coming to get us late was our fault is offensive. You dress and undress in the massage room. No mood setting or relaxation prior to. My husband’s massage was different even though they were supposed to be the same and he was charged $9 extra. The actual massage was good, just short. I was asked to leave a $50 tip by the front desk.

It was great. The Spa is clean. The messages were great. The massage therapists were great. The items they use in their massage are for sale in the lobby and really reasonably priced.

We got massages here and it was the worst massage experience I’ve had. They had our entire bodies exposed, doing weird hip stretches and exposing our groin without regard for privacy. They HURT. They did not know masseuse techniques. It was the worst 80 minute massage… and then they out loud asked for a tip over $30.The two stars are for the cleanliness. At least they had that.

Loved our experience! We got the couples massage with the romance package and our masseuse were amazing! Everyone was so friendly. The massage left me feeling stress free and relaxed! Highly recommended!

Probably should have read more of the previous reviews and just paid the fee for a late cancellation. One star is being generous. . . .Staff is friendly but like others have noted, not very knowledgeable or experienced. Massage was very inconsistent, 10 to 15 minutes short, and complementary services added for the spa running behind was added into the massage. So the massage was actually even shorter.Not a relaxing experience at all.Charging Vegas prices for lack luster experience.

Lovely, clean space. Friendly staff and they offer online appointments. I was able to schedule a service less than 24 hours in advance and I appreciate being able to do that and not have to wait.

Let them know i was coming from out of town and it ended up being in a hotel on the 17th floor, it wouldve been helpful to mention it over the phone when i booked. there was also extra charges for when you have a couples massage situation where one person gets a different style massage.. probably mention that somewhere on the form we sign or when i booked. The massage itself was pretty inconsistent, each side done differently or techniques on one side not done on the other. The targeted spots both my boyfriend and I mentioned werent hit.They had said the masks are uncomfortable and suggested we not wear them in the middle of a pandemic, found it odd as well. The couples massage was supposed to last 80 minutes with i believe 15 or 20 minutes extra for a scalp treatment and we left our appointment after about 80 minutes total redressing and all. 450 bucks for a couples massage, hot stones added and scalp treatment added. felt disappointed in the quality and felt as if my time was cut short. I wont be visiting the next time im in town.

Update: I did speak with the manager. She was very nice and said this is not usual practice for them. I fully believe that considering the woman who referred me there goes once a month or so to get this same procedure and said she had never had an issue. Maybe it was the wax? Not sure. She made sure to make accommodations and apologized for the bad experience. I will have to go back another time and give them a chance to show me how things usually run there. Maybe eyebrows next time instead of such a sensitive area.Paid $70 for a Brazilian wax. Wax was so hot I thought it may actually burn me, thankfully it didn’t. There was a language barrier which doesn’t bother me at all except it stopped her from understanding when i said it was too hot. It’s been about 36 hours and it looks horrible! Way worse than razor burn has ever looked. Red, splotchy and there are little scabs everywhere. Hurts to touch, just totally not okay. Also, she missed multiple patches of hair?!Really upset I paid that price for really hot wax, terrible results and pain after the procedure.I expected a lot more from them. I would post pictures and i have pictures for proof. But google reviews isn’t the place for proof of this specific body area.

Very nice spa and very friendly and welcoming and the ladies are very professional. Its was a pleasant experience.

Adrian is amazing, thanks!super relaxed 😌

Loved the service my fiance and I received.

Definitely recommend! Xhale did my hair and makeup for my wedding day. They also did the hair and make up for six bridesmaids, my mom, and my mother in law - and the hair for my flower girl. They were awesome. I was so concerned leading up to the wedding that with all those ladies, we were going to end up being late. Tiffany worked with me before the wedding to come up with a schedule and reassured me that the schedule gave plenty of time. The day of the wedding, everything was clockwork. They kept to the schedule and we were all looking beautiful and had plenty of time. They were great and did so much to make my day stress free!

As you walk into the spa salon it will relax and take away the stress from your busy work week. The staff are wonderful, kind, and very knowledgeable. Tiffany took excellent care of me and my hair and I will be returning for all of my spa and salon needs. They also carry the Me Care bourbon infused body line. I have personally used all of their products and they are wonderful. Your skin feels soft and glows.

My daughter and I had massages yesterday by Meghan. She gave me a wonderful relaxing Swedish massage and my daughter a deep tissue massage. Both of us loved every minute of it. We were lucky enough to get in the same day we asked about it. I was also able to get a terrific hair cut and conditioning treatment by Sarah. She did a great job and was so wonderful to work with. Thank you to Xhale for being so accomodating and helpful!

The staff was nice, but not knowledgeable about pedicure services. Tools used for pedicures were the same things I use at home. The staff member that did my pedicure used the file that flips out from the clippers to dig around the cuticles of my toes. She also cut the skin underneath my big toe which is now sore. Was even more disappointed when I discovered the next morning I no longer even had polish on one of my toes due to it peeling off sometime during the night. If you are going to offer salon services in an upscale hotel the staff should be educated on high end service techniques to match the price. Highly disappointed.

Me and my hubby loved our 30 min couples massage! When they realized we had a lot of knots in our back they asked us if we wanted them to spend more time on them! They never took their hands off of us when needing to get lotion. The entire 30 was spent pampering us! Will for sure go here again.

I was in town for a wedding reception and found the salon on google. It was within easy walking distance of where I was staying. Due to heat & humidity, I made a last minute appointment and they were able to get me in for an updo. Sara did a wonderful job. I did not provide her with any pictures, but we discussed what I was looking for and she exceeded my expectations. Got lots of compliments at the reception. Thanks Sara!

The women were very nice but the couples massage left a lot to be desired. It’s hard to leave a negative review, but we were disappointed. I’m from the beauty industry and know what a well trained therapist feels like. I wonder if they were newly licensed or maybe they don’t have to be. We talked about it the rest of the day, just how off the flow was and the constant coughing of my massage therapist (not sure if she was sick or what), we definitely didn’t feel like we got what we paid for. This is the first negative review I’ve left, but know we depend on one another to spend our time and money wisely. So felt we needed to!***Tiffany, the manager, contacted me and took all of my concerns to heart. She validated the issues we had, and also gave me insight into all the coughing (glad to know we do not need airborne 😉). I appreciate the level of customer care she gave and changed my response to 5 stars, for Tiffany. The experience was certainly not great, but the level of customer care definitely changed my perspective.

When Booking, book with Shanta She is the best at what she does. She gives the best massages when doing a pedicure and or manicure. Her spirit is the sweetest and her smile will brighten up your day. Dont forget....Shanta

Beautiful experience the people are so welcoming and the Salon itself has was a must see! My Husband and I enjoyed a couples massage with the romance package. The music was soothing and put both of us in the mood of romance, the entire experience was so relaxing, I also received a facial and a blow out to die for which last me about a week using the Kevin Murphy products on my kind of hair! This whole experience was a blessing for us and rekindled a few old flames 😁 needless to say we will be coming back

This experience was amazing. Me and my mom came to get massages together and I got my eyebrows waxed as well. Both services were amazing! I highly recommend this spa, not only with amazing services but filled with great people and great hospitality. I’ll definitely be back.

Excellent staff with amazing attention to detail. Best salon and spa in town. You MUST try the locally made bourbon Me Care products.

Today I had a pedicure, massage, and facial. All of them were wonderful and the staff was so kind. I would definitely recommend It to anyone.

Had a great experience getting my beard trimmed and my haircut by Lorie. She did a fantastic job. The salon is very clean and has a refreshing atmosphere. I will definitely be returning for future cuts.

This place is amazing, great manicures, pedicures, and facials. Not to mention the facility, is very beautiful! It looks like it something I would see in NY or somewhere in a magazine! They are a full service Salon. They do not only treat you like a valuable customer, but they treat you like family. It is a relaxing place to get away from the stress of work or to get pampered. If your looking for a great full service salon and spa with a great convenient downtown location, come right to Xhale Salon & Spa.

Awesome place. The girl at the front desk and Kayla were amazing. Ill be back!

Tiffany, the manager, did my hair and it was excellent! The entire staff works really hard to ensure each client has the ultimate relaxing experience.

Great experience! The staff are very attentive, friendly, and welcoming. Such a calm and relaxing atmosphere...just what I needed!

Great experience! Love the fact that all the services I selected were in the same room. I did not have to shuffle in and out of waiting lounges in a robe and slippers.

Unfortunately, despite a very kind nail manicurist, the results were the worst Ive ever experienced and one of the most expensive. Additionally, despite getting a regular manicure, the color has completely changed color the past two days (to a very unpleasant brown). No UV exposure, nothing I can think of, just wrong use of a top coat and since the coverage is uneven, on the sides there is still clear pink. On way my home and look forward to removing it and am bummed I wasted money.

Had a bad shoulder from work and couldnt lift it without pain. They worked it right out. I left feeling so rejuvenated. Will definitely be going again. Highly recommend, ask for Kountiss

My first time at the spa and having a massage. It was beyond amazing. A very peaceful place and everyone was so helpful. I look forward to returning.

((Update: Manager called, was apologetic, and we were able to sort things out. Good to see they took this initiative.))Ever had a one-handed massage? Rushed, zero pressure, and spent most of the time just rubbing oil on me with one hand. Was she texting with the other?We went in for a couples hot stone massage. After arriving about twenty minutes early, the desk staff was friendly, checked us in, and offered a glass of wine while we waited.The therapist came out a few minutes after our scheduled start time to take us back, but then realized it was a hot stone and she hadnt prepared the stones. They asked us to sit back down and hurriedly got a tray of stones to put in the room.About five minutes past start time, she rushed us back to the room and without more than a couple words left the room with: Well, we are starting late so lets get to it.Ten minutes later, the two therapists came back into the room to begin the massage. There was no discussion about what we wanted or how much pressure, places to focus on. Everything was just very rushed.With the lights on full brightness, they began the hot stone massages... with lukewarm stones. We both added on the bourbon foot scrub and I added on a scalp treatment. When it came time for the scalp treatment, she opened the bottle and dumped a giant glob of cold tea tree liquid on the back of my head.Throughout the massage, both therapists used so little pressure that it felt like they were just rubbing oil on us. My therapist used only one hand through most of the treatment.Our massage began 15 minutes late and ended 10 minutes early. Not only did we not get a good massage (not even mediocre), we didnt even get 65 minutes out of a 90 minute treatment.As the therapist left the room at the end, she left the scalp treatment on my head with no instructions of what to do to rinse it out. I had to request that they rinse it so we could go on to dinner. What a mess.We have both had many, many massages throughout our lives. As soon as the therapists left, we looked at each other and said: That was the absolute WORST massage ever.Then we got the bill: $470. For what? We wont be back and you shouldnt go.I left there wondering what the hell just happened...

Xhale was a great place for a couples massage. We booked last minute and they were very accommodating. We would definitely repeat the service!

Went for waxing services & even though the technician was nice she did not complete the job! I had to make another appointment to get it done because she did a very poor job. Will NEVER go back because if I am paying for these services, shouldnt they at least be done correctly? They need a new technician who isnt afraid of waxing to make her clients silky smooth.

I am a local and I unfortunately couldnt get into my normal esthetican. Xhale salon had an opening and I took it. Located in the Galt house it was easy to find and I was greeted promptly and graciously at the reception counter. Kayla, was kind and very professional, she made me feel comfortable in meeting a new estetican. Prices are reasonable with a 20% gratuity. I will be back again.

I had the best massage today! The place was wonderful. Friendly staff and they took great care of me!

I HATE to say this because the people were soooo nice... But that was hands down the worst AND most expensive manicure I have ever had! Immediatly took the polish off as soon as I got back to the hotel. Unfortunately, would not recommend.

Me and my daughters enjoyed our spa treatment, though it is very pricey. My daughter received a hot stone massage and was burned across her back. We are treating her burns, 3 days later because they are quite painful. We did return to the spa immediately after and was told it was normal....Im not sure burning her back is normal. I would stay away from the hot stone massages. My other daughter and my self enjoyed our Swedish messages and experienced no issues. We will however not return, for the price, glassware instead of small plastic cups, offer robes, have pedicure shoes available, etc would have been nice...if you charge up-scale prices guests should expect up-scale accommodations.

My fiance and I recently purchased a couples massage to go along with our stay at the Galt House. We paid $130 for what was supposed to be a 30-minute massage. After only 12 minutes our massage was over!! We asked for a refund for the money that we did not get the service for, while still paying for the service that we kid get. We should have only paid $52 for the 12 minutes that we did get. The ended up issuing a refund of only $35. As far as Im concerned they stole money from us. Even after speaking with the owner she approved the $35 refund. If you do decide to go to the salon please make sure to set your own timer because they will rip you off.

I will not go back there again for a manicure or pedicure. They were expensive and the service was less than the basic one I get at the Walmart salon. I was charged $10 to remove the shellac yet not told about that when I booked the appointment. The conversation was good, but my nails did not get soaked nor any type of massage. There was a slightly gritty liquid put on my feet(not above my ankle.) It was never massaged in but quickly rinsed off. They dont have the massage chairs so I sat on a shared, cushion bench. My manicure severely chipped within 3 days. The body massage was good, but they dont provide robes and did not have any aromatics. My husband gave this to me for a special gift. This was not special unfortunately.

We were lucky enough to have spent the better part of the day at the salon getting pampered. I had a massage, facial, manicure and pedicure. The whole experience was amazing. The ladies in the spa were friendly and went above and beyond to make our experience fabulous. I would recommend them to anyone looking for a full service spa/salon in the Kouisville, KY area.

This salon is just amazing. I received a Brazilian wax from Caitlyn. She was very professional and knowledgable. She made me feel completely comfortable especially for it being my first. The Salon and spa are extremely clean. The products that were recommended to me were perfect and addressed every issue I expressed to her, I believe she truly customized my experience. Xhale is your one stop solution to all your body, hair and skin desires. The staff go above and beyond to accommodate your needs. I would defiantly return to this salon and you should too.

The massage was rushed and the worst $470 I’ve ever spent. I don’t really don’t what else to say about it. Words don’t describe the dissatisfaction I feel. Rub against door frame for something better.

Got us in with day of notice for couples massage. Couldnt get in anywhere else. Great clean place. Great massage!

I treated my wife to Xhale. The ladies were nice, courteous and was very informative of the packages available. My wife was thoroughly pleased with the service.

Came in wanting a dark brown with caramel balayage and Samira was very attentive and gave her recommendations for the details of my wishes. I’m in love with the outcome!! Beautiful color and shade!

I paid $55 for a gel manicure that I need to redo. Please do not do your nails here. The only reason I did not redo them while there is 1) I did not trust Darcy (that’s her name... please do not get your nails done with her) to redo my nails considering how horrible they came out. If she would redo them, what would change? 2) had to catch a flight. My unhappiness was expressed and they still made me pay for my nails. I have no words do to express how I feel about paying for something that was not done correctly. They look horrible. Seriously, absolutely horrible. Now I need to have these not done correctly nails until tomorrow so I can repay for them to get done correctly. Again, please do not do your nails there. This is unacceptable. The point of doing my nails while out of town is because I do not have time to do them once home. Now, I need to miss work tomorrow to get them done. Very disappointed. Please do not do your nails here.

Amazing!!! Mercedes was very knowledgeable & friendly. Best massage Ive had in 20 years of getting massages

Simply amazing! Best hair cut and experience Ive ever had!

I was a new customer at the salon. Crystal cut my hair exactly as requested. She was attentive to my needs, kind, and patient, which was evident in her results and customer service. The salon was beautiful and I will be back...next time i will add on a massage. Thank You!

Samira was fantastic. Great sense of style, listened well to the tales of my hair drama...could not recommend her enough.

Love it there! Everyone is so friendly and the atmosphere is so relaxing

Elizabeth was my stylist. Great haircut, friendly service, left feeling great. It was a bit on the pricey side but worth it!

This was for my wife. She LOVED it.

My daughter and I were looking for a pedicure place in Louisville when I thought about here. So glad we came. Great service! Will be back.

I love Xhale. It is such a beautiful salon and spa and everyone is so friendly and nice. Aja is amazing; her massages are the best Ive ever had.

Love my time here I got my make up done by Ms tameka Elliot she awesome

Had a wonderful massage with Mercedes... so relaxing in the middle of a busy day.

I decided last minute while on a weekend trip to go chop my hair since the hotel had a salon. BEST DECISION EVER! I had read great reviews about Samira so had booked an appt w her and she did not disappoint. The salon is very relaxing and Samira took the time to ask questions and listen to what I wanted, didn’t want, how much effort I put into doing my hair etc. I could not be happier with the result, and along the way had a delightful chat. So thankful this Thanksgiving for Samira and Xhale Salon.

Couples massage was amazing. Great service. Friendly staff.

Xhale isnt a BAD place to go but its definitely OVERPRICED for their basic services. After the pedicure, my feet and calves broke out into red hives and itchy skin. Im not sure what they used on my feet and legs but with a little help from Benadryl, my skin was back to normal. The edges of my nails were not smoothed over and frayed my clothing later that evening.

Fantastic! The bourbon pedicure was so refreshing and left my skin smelling heavenly.

Grossly overpriced. We booked a couples massage at their in-house spa and even though I felt the price asked at confirmation ($170) was high, it was a special occasion so I booked it anyway. Wow, what a mistake.- They played a nursery rhyme playlist the whole time - like Row Your Boat and Mary Had A Little Lamb (ironically we were on our first trip AWAY from our baby - haha)- The lights were on fully bright because they couldnt figure out how to dim them (they flipped them on and off multiple times during our massage, which was super distracting)- They forgot to massage the left side of my husbands body- The chin bar was pressed painfully against my lips the whole time and I kept having to hold my head up away from it- One of the massage therapists was sick and hacked and coughed through the whole thingWhen it was over, my husband and I both agreed that we almost got up in the middle of the massage to leave because it was so awful, but neither of us wanted to disappoint the other.Then at checkout they charged us TWICE what our reservation confirmation stated and refused to honor the original price asked at booking (although they did bring our bill down considerably, to their credit). They said that because we booked through the hotel website, it had displayed the wrong amount...and somehow that was our fault so they couldnt honor it.This massage wasnt even worth HALF of what they charge. We left without tipping (because who could AFFORD it??) and felt so cheated. It was definitely the low point of our trip.

I colored my hair for the first time in my life here and it was outstanding, Jesse figured out exactly what I wanted. Friendly and accomodating, I wouldnt go anywhere else

All around great salon my girlfriend loves it here. Massages were perfect great management an staff all around A+

Very overpriced. Got the couples massage. Fake rose pedals made it feel cheap. Overpriced because of the location. Good massage but wont be back.

I took my daughter there get hair done and was suppose be ultra light blonde and it looks grey ..my daughter cried 200.00 hair cut n die n not happy the lady owned place was very rude and did not want refund her money and all she refunded was 60.00 and was totally rude about it ...i have been to this salon several times and never had issue untill now n way they treated my child was uncalled for and rude she cried n didnt even want go school because of her hair looked grey

Great service and convenient location close to work.

Went everyday I was there. Facial and body treatment was amazing!!

Amazing!! Best massage of my life!!!!

Very relaxing massage and friendly staff!

It felt very rushed!! Not worth the high prices

It was GOOD trying something different but was worst experience EVER and they were rude in the most nice way.So my 275.00 was wanted able she also apologized for not bring able to do the full service...but cone back..

Love love love the bourbon pedicure!

Not a good experience!

Not good...spray tan is very splotchy...and was told after my spray tan that they were sorry for the rush job...smh..

Clean

Nice place

Friendly and comfortable. Enjoyed the attendants.Very busy. Seemed rushed.