Myself and my two other roommates moved in to a three bedroom apartment and have absolutely loved it. It is spacious and very nice. We have loved our experience here and have never had a problem staying in contact with Angela. She has always emailed or answered our calls back. We actually had to pay to break or lease early because I am pregnant and wanted to move closer to home (with all of the roommates agreeing) and Angela has been more than helpful in the process. I’ve heard of some places making it almost impossible to do so but this was not a problem in our case at all. She was more than understanding and happy for us! I highly recommend living here!

I can’t even start with how awesome this place is! From the start, I had a great experience from meeting the amazing office ladies, to the move in! The move in process was so smooth, they were even kind enough to hold the apartment for us until our old lease was up! I’ve lived here for a minute and I can’t fathom how sweet the maintenance guy is! I promise you, you want to live here! It’s quiet and it’s in a great area!

I have lived here since March 2021 after being a home owner since 2006! Angela & Georgia have been very Accommodating from the moment I inquired about residency. The apartments are spacious and as nice as my previous home. They have been great communicating any issues we need to address on the property! An extremely professional staff. I highly recommend this property!

After being a home owner since 2006, I was tired of the responsibility that comes with it! Angela & Georgia have been great from the moment I inquired about residency here. I moved in on February 23, 2021 & its been a great experience! The staff has been very professional and attentive when I need to communicate with them. The property is beautiful and the apartments are spacious & modern. I highly recommend The Willard at Preston Crossing!Tonya H.

Our experience at this complex was both good and bad. I say we because we referred friends over to the apartment complex who had similar experiences. In the two and a half years that we lived there, there were four different managers. Virginia was great, and she honestly cared about the community. She is the reason we decided to renew our lease. I cannot say the same about the others as they were rude, refused to communicate unless it was a mass condescending email, and did not care about issues brought up. The apartments themselves were very nice and spacious, and the community was friendly and quiet. However, the amenities are very basic and limited compared to other apartments in the area. The final straw was their desperation of passing on their cost of doing business to the customer by charging a professional cleaning fee when you move out no matter how your apartment looks, nor is it ever mentioned when you move in. Lastly, even though this is out of managements control, I thought it was worth noting that they had an issue with cars being broken into. Some were even stolen, including our friends work van with thousands of dollars worth of equipment and tools.

I have been here many years....Finally, I have seen so many amazing changes in the past year!!! The greatest for me is how they designated one specific area to smokers, no shame on smokers but my health would not allow for so much of it around and through the walls, up the halls and so forth. Our newest manager, Angela has made an amazing difference!! She got rid of the pot heads, loud obnoxious tenants and seems to care about us all!The NEW DOG PARK.....well ITS THE BEST THING SINCE MOVING IN! We love it :)Juan is working harder than ever, he is our awesome maintenance fella.Georgia is another friendly awesome face teamed up with Angela!!!Just wanna give a shout out to you all and especially during the now, yall are rocking it and bringing our community back !!!

I saw this listing online and thought, this is a beautiful property, and decided to reach out for more information. I sent a message as suggested via their website, twice, no response. I called several times as well; received a this voicemail is no longer taking messages a couple of times and left one or two messages. I finally found and called an out of state number (no answer of course) but was able to leave a message. In the message I detailed the abovementioned and that I was certainly going to leave a review of the poor response to the inquiries I received, and just like magic I get a return call! Given the reviews from residents of how responsive the office staff is, this is very disappointing. Needless to say, I unfortunately had to cross this property off of my list of must-sees.

Residents without Handicap permits park in Handicap parking knowing there are disabled residents that need the parking. Its reported nothing is done. Theyll tow someones broke down car but wont tow people parking in Handicap without a permit. Not Handicap friendly not enough Handicap parking. For what the residents pay here you can rent a more quality Apartment somewhere else for less with better amenities.

Finally an apartment and people in the office who are friendly and you get what you pay for. Georgia and Angela have been polite and friendly from the beginning. My apartment is nice and the biggest one for me clean. No people hanging out in the parking lot and the property is actually kept up great start to a new beginning. I spent 8 years at my last apartment I plan on staying here a while.

My daughter and I love our 2 bedroom apartment! We love the open floor plan, the beautiful kitchen countertops, the spacious bedrooms and the huge deck! We especially love how safe we feel here. The complex is very well lit at night and our neighbors are super friendly and helpful! The staff at Willard are very passionate about their jobs and are caring as well. We also love that the complex is close to a variety of grocery stores, restaurants, clothing stores and we have easy access to the expressway. Lastly, what I love most is that the complex is tucked away at the end of quiet neighborhood, which is great for walking or jogging!

My girlfriend and I really liked it here. My plan was to live here for a year maybe 2 years max. I ended up buying a home about 9-10 months into our 1 year lease. But I didn’t leave because I didn’t like it I just wanted my own yard and something I personally own. But living here was still great and relaxing. Neighbors were always friendly and respectful. You can hear through the walls a bit especially if someone is raising their voice but other than that we had zero complaints. The grounds were always kept clean. I saw the maintenance man cleaning the parking lot and grass areas at least every day. We only had one problem with our toilet leaking and the maintenance guy fixed it immediately within 15 minutes. Virginia at the main office was absolutely amazing and super helpful. I had a ton of questions for first moving in and she answered them all and was always extremely patient with me. I do believe she just left but that doesn’t mean you still aren’t getting a great place to live. I’m sure she made sure whoever took her place was just as friendly as she was.

My fiancé and I love it here at The Willard. All of our neighbors are amazing people and everyone is so kind. The Willard is definitely a family friendly complex. I love getting to see the kids play at the splash park and little playground we have! Virginia and Georgia genuinely care about you and how you are doing and they are always doing whatever it takes to make sure that The Willard is a safe family friendly environment for everyone. I 100% recommended all of my friends looking for apartments to The Willard!

Love these apartments!! Management is so kind! Very up to date and convenient to everything!

Clean and very well maintained complex. Management is on top of all issues that occur and make sure everything is taken care of!

Its a very safe neighborhood in a really convenient location. The apartments themselves have open floor plans with granite countertops and black appliances, which is nice. For the longest time I thought you couldnt hear through the walls, but then realized that the apartment next to me and diagonally from me were both unoccupied. I now hear screaming children every evening (literally) while Im sitting on my couch trying to watch TV. The walls are pretty thin. I live on the top floor, so I dont hear footsteps, but cant help but wonder if the people below me can hear whenever I walk around.There is no pool, which is what attracted me to these apartments in the first place. There is a fitness center, but its pretty small with 2 treadmills, an elliptical and a bench with free weights. No water available in the fitness room, nor a water fountain at the bathrooms, which is kind of weird. There is one dumpster, which is located at the front of the complex near the mailboxes, no recycling. Were in the 21st century, how is recycling not a thing here?Overall a pretty nice place, but if peace and quiet and/or recycling are important to you just know that youll get neither here. Theres really nothing at this point that they can do about the thinness of the walls, as its a choice they made before construction, and as for the recycling theyre currently telling people where the nearest recycling facility is in the event that people want to drive several miles with a bag of recyclables in their car. But it is a safe neighborhood and the location next to shops, restaurants, highways 265 and 65 are all great.

Located at a convenient location right next to the movies and not far from food / shopping. Pet friendly, including pet stations with bags and a trash can to clean up after pet, so you don’t have to worry about stepping in anything while outside. Although a pool would be nice, there is a splash pad for kids. The staff is very welcoming and keep in touch with the tenants.

I live here and love it,I just wish they had at least one dedicated parking spot per Apartment,

We love these apartments with the granite countertops, spacious floor plan, beautiful exteriors; and to top it all off, you get more square footage, that’s brand new, than many other apartments in Louisville for an amazing price! We had a heating issue within our first month, but maintenance came within ten minutes of letting the office know, and it was all fixed within an hour! They are pet friendly and offer pet stations with bags and trash cans in some areas. I absolutely love these apartments and the amazing staff just tops it all off!

Management is very nice and polite. He will try to help you the best he can and go above and beyond for tenants. The apartments are beautiful, spacious and well maintained. Rules are enforced. The apartments are very quiet, hardly hear anything around you. The outside of the apartments are beautiful as well. Even living through construction which has been annoying, I still wouldn’t want to move anywhere else. We plan to stay here until we can afford to purchase a home.

Thank you for today!

Great place to live! Excellent staff and maintenance. Very nice apartments for families. The property manager John Walker is very professional, courteous and helpful!!

My family and I were the VERY FIRST tenants to move into these apartments. I can say that the apartments are very nice and we love the spacious open floor plan in the main living area. The granite countertops and wood flooring are great as well as the high ceilings. I have had a great experience with the staff for the most part and would recommend living here. There is a small issue that I am sure will be addressed after construction is done, but there is VERY limited parking and the parking lot is NOT paved. There is concrete but there are no parking lines.

I lived here for two years. Great place to live. Excellent staff. The property manager John Walker is very friendly and professional. Id recommend to any of my friends and family!

This place is absolutely awful.

I stopped and looked at the apartments really nice inside. Only problem is to me but it is a HUGE one for $1000+ A month there is NO POOL just spent have some of the amenities that the apartments right down the road have.

Beautiful new apartments that have 9 ft ceilings, granite countertops in both the kitchen and bath. Spacious. No pool. I highly recommend them!

I visited a friend that lives here and the apartment are beautiful. Lots of parking and a big plus near the movies.

Nice location, close to important places. Nice and spacious inside.

Nice center very clean. Newer strip mall

Clean, and the employees were friendly and helpful.

I dont recall this location.

Big nice place

Nice, newly renovated apartments

Nice, clean community.

Very ghetto apartments.

Its Beautiful!!

Very nice people

Nice place

Awesome!

Nice

Cut through

Love

Nice enough

Sucks

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