Tim and Jason removed the disgusting pipes and disposal and replaced with new pipes. Also installed a new soap dispenser as a bonus . They were very friendly and fast fast workers . They made NO mess and not only cleaned the area but they took the nasty disposal with them . Thanks for returning my home sweet home guys! You are the best ! And shout out to Tracy for sending us the BEST men for the job in less than 30 minutes ❤️

Taylor showed up within the time frame I was given. He was very professional and knowledgeable. He analyzed my needs and quickly made suggestions and offered alternatives with prices in moments. He made sure that I had complete understanding of what services he would be performing and the cost involved. I agreed with the prices and everything that he needed was already stocked on his truck. He was able to start immediately and completed all tasks quickly. He then went over what he had done including warranty information. He is a fine example of himself and his company. We highly recommend.

Maeser was able to have someone to our house within 30 minutes of calling to fix an issue which was interfering with a new refrigerator being installed. Josh did a fantastic job of identifying and resolving the issue promptly and for a very reasonable cost. He was extremely professional and helpful. Very impressed and highly recommend.

Aweful customer service. Definitely would not recommend using them. Didn’t fix the problem initially and want to charge more money to come out. Use another service!

Super work. Efficient and polite. Got job done plus one that wasnt on the list! Thank you so much!

From start to finish, our experience with Maeser was phenomenal! Their customer service personnel was helpful, and informative when we called to schedule an appointment. Our Service Technician, Codey, was amazing! His knowledge, expertise and personal relation skills were on point. We are very appreciative of his honesty and guidance on what we needed to do to continue keeping our heating and air up and running!! All of this AND same day service... hard to come by now days!!

Jason was a lifesaver! Our hot water heater blew and dumped 40 gallons of water onto our basement floor. After trying a number of plumbing services, we called Maeser, who answered promptly and Jason came out to us a couple hours later (at 9:30 on a Saturday night). Jason was professional and helpful, and offered to return the next day on his day off to install our new water heater. He did an excellent job and worked quickly and efficiently. We are so grateful for his expertise and good work.

When I called Maeser, the receptionist was very nice and was able to send a technician out that same day, just a couple of hours later. Our technician was very knowledgeable and friendly and diligently cleaned up his work area. If we have any future plumbing or HVAC issues, I will happily call Maeser to take care of them.

I have an old heating and air conditioning system that I am trying to not replace. With the maintenance plan I get my system checked twice a year and it has been doing fine. This check found my condenser needed to be replaced and they did it that day. I am very happy with their service.I used Maeser again today for clogged shower. Logan did a great job and explained everything to me before he took care of it. Was unclogged and cleaned up in record time. Thanks Logan.

Wonderful job as always. Very pleased with the whole experience, start to finish. wish i had found them sooner. Steve is great! Asked for him this time since he did such a great job first time around. lucky to get him twice.

We had a water leak on Derby Day but I was able to make an online appointment for early Monday. Good for Maeser. I received text updates as the day and time approached. Jason arrived on time and was able to determine the leak was inside the wall. He opened up the wall and ceiling and replaced the leaky pipe but then another bigger leak started across the hall causing another hole to be cut. He stayed most of the day correcting everything and left with everything secure. I’m sure this turned into a larger job than expected but Jason stayed. Another company might have left when the second leak occurred to finish later or another day but Maeser and Jason did not. I thought even the price was good, considering the time and effort involved. Very pleased.

Jeremy was COMPLETELY professional. Did an excellent job. Very knowledgeable. Did a great job analyzing the issue and finding the leak. Did a great repair! I an extremely pleased!

This is the second time we have called Maeser. The first time was great also.This time Brian was our technician, Brian was professional, kind, explained everything and my options, great customer service! I can’t say enough about this awesome company. Thanks again for your great work Brian!

My daughter had a highly advertised, name brand plumbing company in Louisville, Ky. come out (several times) to resolve some back up issues. The most resent quote was $4000.00 and they could not promise the issues would be fixed. I called Pipe Eyes because they have a location in the industrial park I work in and theyre familiar with our company. As I explained, he laughed when I told the story and gave me the name of Ben Cloud with Maeser. I called Ben, and he sent a tech out the next day to evaluate. Eddie Cloud spent several hours at her house and determined where he thought the trouble was (underground) and gave an estimate of $1200. After they started digging, they found a clean out (which was part of the estimate to install a clean out), ran a camera in, found the blockage, took it out, and gave her a final bill of less than $300! These guys are the epitome of honest, fair, knowledgeable, and professional. Eddie explained everything he was doing as he did his inspection and couldnt have been more polite, and kind to my daughter. As her father and thankful we found them, I called and told Ben how blessed we felt that we got the recommendation to call them. He told me that he tells all his guys to treat every call like your working for your mother or daughter, and they surely do that. I highly recommend this company and pray for their continued growth and success. You just dont get them any more honest than these guys.

Collin did an excellent job! He was more thorough than any person who has serviced our HVAC in the last 20 years. He carefully explained everything that needed to be done to the older system and what could wait. I was grateful for the time he took to do that.

These guys have been amazing, left without air or heat this past week, Yes both were needed at one point or another, due to another local firms inept technicians and lack of customer service. Maeser stepped up to the plate and sorted everything giving me great peace of mind that we are working with a great company whostand by their service and products. From sales to service to technicians, excellent work. Thank you.

They were on time, polite, explained what was wrong and answered all of my questions. Had to call for two separate problems and both were handled and fixed at great prices. Will definitely use them again. Also to call and get an appointment was easy, fast, and worked within my schedule.

Tyler and Rodney were wonderful. Very professional, they took care of the problem quickly and easily. They also answered a few questions i had about another issue and gave me good information. Thank you for such great service! I would give them 5 out of 5 stars!

Ive had two visits recently from Maeser. One was for a plumbing issue, which was handled quickly and efficiently and the other, much more complicated, was electrical. Terry was awesome in meeting and providing a quote, showing up to do the work, and went above and beyond in resolving the issues that existed with a 50+ year old house. I didnt even know Maeser did electrical work!! Excellent job and appreciate the courtesy and professionalism.

Codey was extremely down-to-earth and honest. He explained the various options I had to fix or repair my air conditioner and maintained consistent contact until the job was done. Though I received a lower quote from a competitor, I brought the offer to Maeser and they matched the price so I could continue working with Codey and the other folks at Maeser whom I had already grown to trust.

I highly recommend them to anyone! We had to have a whole new furnace and air conditioner unit. From the first service call, the pricing and explaining of our options, to the install, was 100% outstanding! Very friendly and curious! They took all necessary precautions due to Covid, laid tarp down to keep the dirt off my floors and cleaned up everything. It’s like they were never there! We will definitely continue to use them for our HVAC and plumbing needs!

Tyler came to our house to check why our sewer line was not draining properly. He really took his time and thoroughly investigated the issue. Once he knew what the problem was, he walked me through the issue, had me watch the camera while he explained what was happening. I really appreciated how courteous he was and his willingness to take the time to answer my questions. Overall, it was a good experience.

Phone call was answered immediately and within a mater of hours, they had a crew on site to repair a broken water line. Work was competed quickly and the work was done in a professional manner. Excellent Experience. The plumbers were friendly, professional, and did a great job. I would definitely use Maeser for future projects.

No complaints! Installation done to perfection. My new bathroom vanity, sink, and faucet look and work great. Couldnt ask for better service or a nicer, more knowledgeable/skilled technician. Thanks Taylor!!

Ethan did a great job re-connecting our kitchen sink drains, faucet, disposal and replacing a couple shut off valves and repairing another valve following installing a new counter.He was very personable, professional and made sure everything was working right before he walked out the door.

Taylor provided excellent customer service today. He was on time, neat, careful of our home, knowledgeable, respectful, and he offered options for repair of my toilet. He answered all questions and gave me plenty of unhurried time for any other questions I may have. He made the necessary repairs and eft the bathroom clean and tidy.

Taylor spent the whole day with us in our “new” old house. We knew what problems existed but he found a few more. He was clear in his explainations of what he found and why it needed to be fixed. We NEVER felt any pressure. He was pleasant and very patient with my questions. Definitely would have him and his company back (but hopefully not!)

Steve and Tim arrived by the expected time. They both were friendly, pleasant, thorough, and explained everything they did while they were here. They finished the work in a minimal amount of time. I felt comfortable having them in my home and will certainly use this business again.

Steve and Josh provided great service installing a new gas line. They arrived on-time and performed a quality job in the estimated amount of time. This is my third Maeser project and they consistently provide outstanding service. I highly recommend Maeser for all your plumbing needs!

The repairman was prompt, professional and competent. He replaced our water heater with associated shutoff valve. My only complaint was the price which, At over $1500, I felt was several hundred dollars too high.So high marks for service but not for value.Jim Miller

Mark was on time, professional, explained what my future HVAC needs will be and all all around good guy.He told me about their great value monthly payment program for 2 full service checkups per year and I absolutely signed up!Thanks Maeser

Excellent service; technician arrived on time Cleared a drain another plumbing company failed to do. Consulted me before the job and gave me a price upfront which some companies refuse to do. Very business- like and friendly. Checked his own work to make sure the job was done properly. Cleaned up after himself. Called 6 other 24-hr. plumbers before finding this company. These will now be my go-to guys. Giving Maeser 5 stars. Excellent.

Steve was very prompt, knowledgeable, and thorough. Answered any/all questions. We are very thankful he came out especially after hours. Would recommend.

Holden was AMAZING. He was super professional, communicated to me everything that was going on and gave me some great tips on how to take care of our plumbing. He is an asset to your organization and would recommend him and your company to any one who needs a plumber/service.

Maeser Plumbing saved the day after our prior contractors gas line work on an outdoor remodel was red-tagged by LG&E for hazardous conditions. The gas lines to our new fire-pit and gas grill were never installed to code resulting in unsafe conditions, whistling noise, and poor gas flow.Tim and Jason from Maeser were able to correct the mess left by the prior contractor and we could not be happier. Moving forward, I will request that Maeser is the sub-contractor used for any gas work again.Tim and Jason were professional, attentive, and dedicated to make sure we were happy! Thanks!

John. Came to our home and aside the high quality work he did he is genuinely a nice guy! We enjoyed meeting him and talking with. The work he did is high quality and he knew what he was doing. I Recommend him to anyone who needs plumbing work!!

I have used Maeser several times in the past, and have always been impressed by their efficiency, professionalism, and good humor. In this case we had water on the floor of the bathroom, which I was inclined to blame on a cat that wanted a litter box of her own. It was only when the fluid volume was too large to be a cat that we called the plumber. Josh arrived within 45 minutes, found the problem (it was something in the toilet tank -- I dont know what -- replaced the faulty parts -- and all was well and dry. I cant comment on the price because I dont have a basis for comparison, but Josh did good work and has a very pleasant personality. Basically, I like and trust this company, and Im on better terms with the cats too.

Jason was such an asset to us as a new couple moving into our first home built in the 1940s. We discovered that the water supply lines to the washing machine needed to be replaced and the kitchen sink drain needed to be unclogged. Jason was on time, professional, and provided us with education on his services. He took extra time to perform a quality job and made sure to communicate what he was doing at every step to prepare us for any future issues. After a stressful week of moving, Jason eased our nerves and made us feel confident in our new home. We will never use another plumbing service.

Twice in one week, two different issues but great service. Ryan was excellent and so where the two who were so kind even after dark Saturday Night. Thank you fellows!

Jeremy was a Godsend. He had my drain unclogged in no time. Did a fantastic job. Will be using them again!!! Thank you so much Jeremy!!!

Stacy was great and explained everything that was going on with my air-conditioning. He had me up and running in no time! He was also terrific in explaining all of my options.

Maeser installed new bathroom plumbing on the 2nd floor and a water heater in the cellar of my 100 year old home. Technicians Tom and Tom Jr. were exceptional workers and very personable! I enjoyed getting to know them. Another technician, Christopher, came to patch some damaged drywall at no extra charge.They completed all the work in three days and worked with me to resolve issues with the installation. Rachel and Ana were also very helpful and timely in working out details with pricing and other inquiries. I would recommend them to you for your next plumbing job.

Im the tenant at the property the water heater was being replaced. The tech was on time, very polite and friendly. He diagnosed the faulty water heater and presented a couple options to my landlord and explained to me the tenant what was going on.The tech did a great job coordinating with me and seemed to keep the landlord in the loop over the phone as well. Every timeline he quoted me for repairs and running for parts was accurate. Overall a solid experience.Extra Note: He did properly wear a mask and maintain PPE protocols every time he was in my house and was respectful and courteous about it.

Not to speak about their personal quality of work, but suffering with PTSD the constant fireworks have been an issue coming from their company recently. It sounded like they blew at least one toilet today. I understand a couple hours as celebration for a 4th party but this as been all week, and those that have seen combat are suffering. If this continues those of us around your business will take further measures. Please be more considerate.

Jesse was wonderful. He had to replace a drain line in the attic for the AC air handler. It was very hot and tedious work, but he got it done and did a great job. Will definitely recommend Maeser Plumbing to anyone that asks. Thanks.

Contact was initially with Tracy at the call center. This professional dispatched a team to the house within three hours. The team, consisting of Jess Druin & Andrew McCain assessed the situation, provided a reasonable price and installed our new water heater. They were quick, efficient, professional and friendly. Result--our family has water. This is a must use company.

The Maeser technicians were knowledgeable, courteous and professional. The job was done extremely well, with care and detail. It was a fantastic experience from start to finish. I would definitely recommend Maeser.

I called Maeser Plumbing on a Sunday evening because of problem with toilets in the house. They were very helpful on the phone and answered quickly, even though it was after hours. The technician they called was Steve Kuzirian. Steve called back and I described the problem to him and he promptly came out to the house. Steve was the ultimate in professionalism, friendly, easy to talk to and knew just what to do to correct the problem. He made sure everything was in good working order before he left and even gave us tips to help prevent the problem in the future. I will definitely use Maeser in the future for any plumbing issues we might have. The price was reasonable as well and the costs were explained up front. Thanks Steve.

Joe was great. Showed up on time and installed a gas line for my BBQ. Did the job accurately and asked where I wanted lines ran. Went above and beyond. Would recommend to anyone.

He was on time, very professional, and pleasant, to boot. He efficiently installed a new kitchen faucet and repaired our dripping shower head. We really appreciated his competency and professionalism.

I had a wonderful experience using Maeser Master Services. My tech was Larrry Taylor, Jr.Larry was prompt, answered my questions and educated me on the process of installing a gas line to my kitchen and a new kitchen faucet. It took a little longer for the job than I was expecting, 5 hrs total, but he and helper (I think Adam) were busy and focused on the tasks the entire time. I had gotten three estimates on this work and found Maeser’s price to be between the other two, $200 more than the cheaper and $650 less than the more expensive. I think the value for the price I paid was very fair and reasonable. I was so impressed with Maeser I am getting an estimate on a bathroom remodel.I would highly recommend Maeser Master Services and more specifically my tech, Larry“Taylor”, Jr.

The 2 technicians that were at my house were professional, courteous, and conscientious. They left all work areas tidy and were sure to walk me through the new units and how to program the thermostat. A new Hvac system is a big investment, it helps when the employees are top notch!

Excellent service - schedule to have a sewer line checked out with camera. I was given a window of time and was told I would be called within 30 minutes prior to the technician arriving. Worked like a charm. The personnel was courteous and professional. The job wasnt easy but they continued until they were able to perform the job they were hired to do.

They respond quickly and ensure all of your questions are answered.

JOE WAS GREAT!! HE ARRIVED IN A TIMELY MANNER HE WAS PROMPT AND VERY PROFESSIONAL FROM START TO FINISH. I HAD WAS TOLD BY LG&E I HAD A SMALL GAS LINE LEAK AND JOE WENT SEARCHING FOR IT! THE LAST PLACE TO CHECK WAS TO CUT OUT MY GARAGE WALL, BEFOR HE DID THAT HE CHECKED MY GAS METER OUTSIDE THE HOME AND FOUND THE SMALLEST LEAK EVER. HE CALLED CALLED LG&E TO COME AND REPLACE PIG TAIL AND JOE STAYED WITH ME THE ENTIRE TIME TIL IT WAS FIXED PROPERLY. THANK YOU MAESER, ESPECIALLY JOE FOR GOING ABOVE AND BEYOND FOR MY FAMILY AND I!!!

The person, Maria, that took my call, was extremely polite & very helpful. We had an extremely bad leak & she was able to get me an apt for the same day. Matthew Winter & his son were at my house about 30-45 minutes later. They was so great & Maeser will be getting our business from now on. Great company!!!!

So quick and easy to make an appointment and have a service person come on time. Joe is a great service person. He is honest thoughtful and made the repair a great experience. I highly recommend Maeser and Joe.

Holden Hall was excellent. He knew what he was doing and was very good to talk to. I highly recommend !

Showed up on time, communicated effectively and took care of getting the parts in quickly. Excellent work and excellent service. Very professional and friendly.

The repairman was knowledgeable and efficient. He was personable and I felt he was performing conscientiously. He pointed out issues that might cause problems in the future and what it might take to fix later. Great job!

Plumber was fine & did a great job. Im frustrated because he said the original pump installation was done incorrectly & that the pump probably was not broken. The pump just needed to be installed lower so the float did not stick causing it to overflow. These 5-6 visits could have been avoided if the right plumber installed it correctly the first time. Very frustrating!!

Very professional when they came out to give us a second quote on a job. They were knowledgeable and helpful explaining our current issues and our options. Would definitely recommend and use again.

We called at about 11:00 am and they arrived about 1:00 pm the same day! We were very happy with the quick response. The serviceman diagnosed the problem immediately, had the parts to repair the faucet and was able to make the repair immediately. Problem solved.

Thank you Maeser! Your guys were here almost immediately, professional and extremely courteous and helpful. The leak was found right away and cause of the issue identified within minutes. Steady water from my upstairs bath was leaking through the ceiling in my kitchen!!! Maeser you guys saved me and I won’t soon forget, I will highly recommend you to all my family and friends.

Amazing job on Zoning HVAC system. Thanks Cody for the work you and your team did. I am always pleased with all the work you do and all the other work Maeser has done over the years.

I was very impressed with Rodney Hawkins and Tyler Platacis. Rodney explained my options very well and both were extremely willing to help help me out. They took a personal interest in what needed to be done and did it very efficiently. Rodney made sure his plumbing solutions were well thought out and done in the best way possible to prevent problems from reoccurring in the future. What also impressed me was how quickly they were able to restore a broken main line buried 5+ feet down while working around a separate 2 inch pump line and 4 inch drain line that crossed directly over top of the broken main sewer line. Without question, Rodney will be my go to person for future plumbing needs.

I had an issue with a faucet that kept leaking, so I called Maeser. Their technician, Jason Smith, was dispatched to investigate. Once he arrived on the scene, Jason was extremely professional. After asking for details about the issue and performing a diagnostic on the leaky faucet, he told me what was wrong, how much it would cost to fix it, and asked if I wanted to proceed with the repair. After getting the green light, Jason took care of the problem quickly and efficiently. The faucet feels amazingly smooth now, and it no longer leaks. Highly recommended!

Steve K. Did a great job of repairing our shower pipes today . He did it very quickly and efficiently and also at a cheaper price rate that was previously quoted to us . Steve is very kind, helpful and very respectful . I can honestly say that if we need plumbing help again we will be contacting Maeser Plumbing and requesting Steve K. to come help us every time . Thank You Maeser Plumbing for fast convenient service . You have gained a new lifetime customer . Thank You Mrs Katherine Pugh and family

Maesers technicians dug up and replaced a water line serve to our house. They were both very courteous, knowledgeable at their tasks, and performed the required work in one day as promised, even though it was not a simple dig and replace. I would recommend Maeser Plumbing, HVAC to everyone

I had my whole sewer line replaced. Both Rodney and Tyler were fast and professional and beat their competitors price. I will definitely be using Maeser for any future plumbing needs.

Jason IDd and repaired our Hot Water heater. Im fairly handy but couldnt get the pilot to light. Jason kept at it until he figured it out! Had to reopen the Pilot aperture and replace the thermal coupling. Had a great hot shower last night!

THANKS JOHN FOR A JOB WELL DONE. APPRECIATE THEPROMPT SERVICE. GIVE EVERYONE THERE MY BEST!LEE SCHUERING

The service was good and Tim and the other guy were very nice. The work looks great. My only concern is they didn’t put things back where they found them. We had a clog under the kitchen sink and a pipe was also leaking. I also asked that they go ahead and change the faucet as well. To unclog the drain they had to go through the pipe downstairs. They moved my dryer and unplugged it, they didn’t put it back nor clean the floor. They left pieces of piping on the floor in my unfinished laundry room. I had to sweep up. Maybe they thought because it was unfinished it didn’t matter but it didn’t look like that when they got here. They also didn’t replace the insulation they removed. The last time I used this company they cleaned everything up. Maybe because my husband was home. Not sure what happened this time but we were not happy when we noticed. I paid way to much money for them not to clean up after themselves. It was ridiculous!!

Had a gas leak that needed fixed and they were the fastest to respond. The tech by the last name winter was who provided me service and he was very friendly and did his best to get us back up and running. His service and willingness to help was more than 5 stars but the reason I’m leaving 4 stars is when the tech worked 2 days here and let us know he would be off for 2 days, which we understood and said we could wait if we could be his first call on his first day back to work. But then I found out the office had scheduled him to work another job before finishing my job and I felt that was wrong for the office to send him some where else after we had to wait those additional days. But in the end the tech did a great job and got us up and going.

Taylor at Maeser took time to educate me both during the estimate and subsequent install. Was respectful of my family and home. Weve had not great luck with plumbers in the past - ridiculing bathroom fixtures and trying to up-sell us on products we didnt need. Well be calling Maeser from here on out. Thanks.

Plumber/technician Brian Alvey was very friendly and knowledgeable; went above and beyond. Will definitely request him again!

Josh was great. Very friendly. Quickly & professionally cleared my clogged shower drain. A little pricey - $205 with discount & he was here maybe 15 or 20 minutes. He did let me know the cost before he did the work.

Tim and Jason were on time, friendly, respectful, knowledgeable. Tim explained, clearly, what they did, mand how we could improve our hot water heater usage.

Great service, always use Maeser, they sent someone out to repair my A/C on the Sunday of Memorial Day weekend, on time, great service, Mark, was fantastic, never pushy just informative and hard working, love Maeser

Installation was fast and expertly done. Technician was prompt, courteous, and wholly professional. I’ve used Maeser before, and I’ll use them again.

The technicians went above and beyond when it came to unclogging my drain. However, there was an issue with the clean up after the service. The GM, arrived the next day and resolved the issue. What a company!! I highly recommend.

Very professional, quick and easy service. Great experience. Would highly recommend.

Mark Thompson showed up on the same day I called!! I was impressed. He identified the problem, acquired the appropriate parts and installed them on the next business day. He also noticed that my whole house humidifier wasn’t working the way it should. Again, he got the part and came back the next day! Great customer service!! I highly recommend Mark and the Maeser team. I’ll be asking for him personally from here on out!

Keith and the Maeser crew were great! Professional, knowledgeable, and friendly. We couldnt be happier so far!

Got service from Addison Gamble today. He replaced the kitchen faucet, fixed a leak & cleared a drain. Received exceptional service. I will request Addison for my next repair. A lower cost would merit 5 stars!

Matthew was professional, courteous, knowledgeable, and timely. He kept me up to date on all work as it was completed. Very easy to work with. I would highly recommend him for any plumbing or gas leak isues.

NOTE: Maeser did a full bathroom remodel (not just plumbing work). Posting review because they keep texting/emailing asking me to do so.tl;dr: Pretty/functioning bathroom, awful customer service at the end.GREAT:1. Maeser was willing to take my project after others rejected it because the building was 100+ years old & had a strict HOA. They were fine with handling the old plumbing, concrete floors/walls, limited working hours & complicated logistics. I received no complaints from my neighbors, which is amazing given the scale/length of the work.2. The design process was lovely. Anna worked within my budget, making suggestions for where we could use pre-made items from Lowes (vanity, shower door) vs. where money should be spent for customization (tile, doors for existing built-in cabinetry). After an initial consult & lots of decision-making via email (which was very convenient), it was great to visit the showroom to make all of the final choices.3. I assume that the plumbing/unseen work was of quality, as Ive had no problems with leaks, functionality, etc.4. I trusted all of the people working in my home. I moved out during the work (this is my only bathroom) & a realtors keybox was used for access.SO-SO:5. The timeline was way off. Work started the Mon. 12/2 & mapped out at 2 weeks. I was later told 2 more days, then 5 more days. In the end, the work was barely completed in time for me to move back in by Christmas (the absolute deadline) & actually would not have been complete by then if I had not done the paint/grout touch-ups myself.6. The charge for painting was exorbitant. I added this on later & didnt ask the price - my mistake, so I paid without complaining. The charge was $560 to paint a 5x10 bathroom (not ceiling, & I provided paint) where a significant portion was tile.7. The texts/calls were non-stop. I appreciated the idea behind this - that anyone working in my home on a given day (plumber, painter, drywaller, cabinet maker, tiler) was expected to notify me before entering. But it was a regular interruption & often included questions I couldnt answer like the keybox code, where things were stored, etc.TERRIBLE:8. My project ended with incomplete/shoddy finishing work. On Fri 12/20, I received a text from Anna saying the project was finished except for a paint trim touch up that would be completed the next morning. I returned home to find that fixtures had not been installed, all switch plates were missing, shower full of equipment, & cabinets full of garbage. The wrong light fixture had also been installed, leaving a very dark bathroom. I texted back and she said shed been told it was finished, though I guess that means that she hadnt actually checked the final project. They returned that day to fix a few things. However, these final touch-ups were still poor - you can see in the pictures that they left a hole in the wall/trim large enough to fit my hand in, switchplates not flush with the wall, caulk dripping into the grout, screws out of various fixtures, a missing towel ring.9. Anna said these would be fixed on Mon. 12/23. That day, I didnt receive a call from them, so I called Maeser. They sent Tom out to fix some of the items -- the hole & switchplates (patched with caulk), the towel ring, etc. He also installed a blind that I had purchased over the weekend. At noon, I received a text from Anna saying that Tom couldnt come out that day/that the towel ring hadnt arrived -- both lies, as Tom and the towel ring were both in my house. (She was out of town and it turns out that she hadnt planned/bothered to check to see if this work could be finished.) When I told her this, she never apologized for the lies/the fact that she was going to leave the project unfinished until after Christmas, she just told me that shed have to charge me for the 15 minutes Tom spent installing the blind (which seems petty in a project of 3 weeks and thousands & thousands of dollars!).After 10 days of no contact, I was contacted yesterday with my final bill & paid it just to be finished with Maeser.

I had a fantastic experience with my technician, Lee. He was very knowledgeable and really analyzed the situation before taking action. He knew exactly what needed to happen and he cleared up my problem in no time. I will definitely call upon Lee, and Maeser Plumbing when I have another issue.

I called in the afternoon on a Thursday and had an appointment set for Friday morning. Jesse was both friendly and professional. He reviewed our dishwasher situation and provided options for repair. As a late request, he also unclogged an upstairs bathtub for better drainage. Highly recommend.

Steve was awesome! so knowledgeable. We had Tom Drexler quoting us over $12k, making it sound we had a dire situation. Maeser came, and looked at everything. We just had a soft blockage which fixed itself. Steve also fixed our toilet, awesome dude!

By far the best experience with a plumbing company ever. We had a leaking valve in the middle of a project. They were able to fit me in same day and actually finished the job in under an hour including a trip to the store for parts. They also had fantastic communications and called and texted to let me know updates. They also sent me an email so I would know who to expect and when. I cant imagine what could have been done better. Will definitely be using them again!!!!

Received amazing service from Maeser and their Tech - Cole N. He was polite, respectful, and did a superb job replacing my faucet. The price compared to the other companies were far superior. Would highly recommend for all your plumbing needs. A+.

Maeser is a great company to work with. No high pressure sales, just informative information for us to make a decision. Quick, efficient, clean and very professional.

Excellent service. Joe was very professional and answered my many questions patiently. Great work!

I cannot say enough good things about this company. My water line was leaking between the meter and the house. The first company I called could not even come to give me an estimate for three days and then another four days before they could start work. The second company I called said they no longer do that kind of work. Maeser was here in two hours and started work two hours after that. They replaced the water line from the meter to the house. The price was very reasonable based on similar work I have had done on other houses I have owned. All done in one day! Very professional. I am a very satisfied customer.

John Day did a system check and safety inspection. John was very through and informative. He told us about a home air purification systemand showed us a video. After John answered our questions. We decidedto have him install the Air Scrubber purification system while he was here.John found the gas pressure was set too high and adjusted it down where it should be. He also noticed we didnt have a carbon monoxidedetector in sight and ask if we had one. We didnt, one of those things we had meant to do. He had one on this truck that plugs in with a battery backup. We purchased it from John. We appreciate John Days throughinspection and advice. We will recommend Maeser to our family andfriends

It was an outdoor gas leak. Technicians worked with LG&E and resolved it within a few hours. Professional and courteous

Addison repairs solved the problem with our leaking washer drain. He diagnosed the problem and was spot on with the solution. No more water leaking into the basement! And he was very neat with the clean up as the floor didnt even show he had been working there. Great job!

I have been so satisfied every time I have had Maeser out for a job or repair. They are very prompt and professional. I love the online scheduling system. Its awesome because you can send a video and description of the problem ahead of time, and this helps get the problem taken care of fast and the right way the first time. The plumbers are always very professional respectful, and helpful.

Alvin was a great tech. Its painful to pay over $300 for him to repair an $11 part in less than 2 hours, but we cant go without heat so I guess it is what it is. That cost certainly is not within his control. Scheduling did a good job getting someone out here quickly.