Very satisfied with service and professionalism. Very responsive as well. Example - last year during the height of the pandemic, our AC went out. They came out right away and offered a reasonably-priced repair. Since the system was old we decided to go new. Unfortunately some of the parts were delayed due to supply chain issues. The installers however figured out a brilliant temporary fix so we still had cold air until all the parts came in. They did this at no extra cost! We highly recommend them!
My AC didn’t seem to be working so I called my dad to see if he had any recommendations on a company to call. He has used John Waters for years and has been very happy with them so he recommended I call them. When I called, they were extremely courteous and accommodating, and got a tech out to my house the same day. Dylan looked at my AC and apparently the filter was just filthy. He also was able to inspect my system and perform routine maintenance after I decided to go with a yearly heating and AC maintenance plan. He was very kind, professional, and courteous and did not try to upsell the maintenance plan (there is more than one to choose from). All in all, a great experience. Would highly recommend.
I have used John Waters for many years to service my heating and air conditioning & for various electrical jobs. I have always been satisfied with their work. The staff that I deal with when I schedule my services is always very pleasant and helpful.
I was extremely pleased with John Waters. Joe, the technician, was thorough, diligent, and able to explain the problem with my unit. He fixed it the least expensive way he could, while also warning me to keep an eye on it and what it might need in the future. Also I was very appreciative of the fact that he was able to come the day I called, with very hot weather in the near forecast. I will never use any other HVAC company than John Waters.
Great company to have to repair heating and air conditioning. They worked with my work schedule and did excellent work
They were on time & very pleasant. They called just before arriving. I would definitely recommend John Waters.
Arrived same day. The technician was friendly and knowledgeable. The repair was done quick. Thanks
We always get the best service from John Waters, in electric work and HVAC care. They are timely and thorough professionals who explain things clearly and are easy and personable to work with. We have used several other groups over the years, but JW give us the best return for money spent.
Felt like someone from my family came to give me a hand. From the office staff to Joe the tech… 5 star.
Tech was very pleasant and provided good maintenance.
Service tech, Joe, was polite, offered alternative solutions and completed his work quickly and in a workmanlike manner; dealing with him was altogether pleasant.
Replaced capacitor quickly. Made sure AC worked after fix.
John Waters is great. Honest. Dependable. And they do good work.
Had a great service visit from John. He was efficient, communicating items that he cared for, and was mindful of our home.
I had my service panel replaced, an exterior outlet added, and a tankless water heater connected through this company. Although the work was performed satisfactory, Im taking stars off for the following reasons:1. Cleanliness - Every where they worked they left remnants. Its like they didnt care to clean up after their work. They even left tools in multiple locations on different days, requiring them to return to collect them. It was obvious they did not inspect their own work spaces.2. Lack of communication/involvement with customer - I just moved into the house and there were random 2x4s on the wall from previous owners. It would have been nice for the installers to come and say, If you remove this block, we can mount things flush or make this work for you a little better. Also, no final walk through was performed. I was teleworking and crew said they were done and just up and left.I did have an HVAC quote done by them and the gentleman was very thorough and professional, it just did not fit the bill.
John Waters company has very professional technicians who have installed and serviced my HVAC system. I have recommended them to my friends and will continue to do so.
Awesome team, always professional, thorough and efficient.
Last fall, John Watters repaired our HVAC system for us. They took the time to research our warranty and discovered that our nineteen year old system had one year left on the warranty. This save us a lot of money. They service our HVAC twice a year and have always been great. I would highly recommend them to everyone.
I have used John Waters a few times including for systems inspection when I purchased my home, and I cannot say how appreciative I am for the professionalism! Tim & his team always take the extra step especially when it comes to the explanation of the problem and how to proceed. Always arrive within given time window. My wife, young son, and I have always felt comfortable & pleased with them. On a 99 degree day I’m very happy to have my a/c issue resolved!!
I was notified when the tech was on his way, and it was within the window of arrival. John did a thorough job and explained things as he went and had no problem with me hanging around and asking questions. The big concern for me was the 14 year old furnace and its status. Replaced the coil and other things in 2019 but the metal pan and such was showing rust.John was able to allay my concerns. The next concern was the blowing out of dime size dust flakes out of my split unit. He explained how the split actually was structured and why that occurred and what was needed to fix the problem. He also explained it didnt hurt performance and even if cleaned it would come back in a few years and we would need to do it again. Or I could just keep vacuuming the particles. He called into the office to schedule a cleaning of the split unit.Made my part easy.Great experience. John was patient and considerate of my questions and concerns.
John really knowledgeable. Fixed problem with furnace quickly and effectively. Great company. Fast efficient service. Recommend highly to friends and family.
We lost our power due to a tree limb,we called John Waters and they were very quick and attentive on getting the issue resolved so that the power could be restored. They were very kind and courteous and would highly recommend them for any work you need to be done. And I appreciate that they followed up the next day to see if everything was done to our satisfaction.
Great service as always.
UPDATE:I had another company out this morning, to look at the unit again. They took the time and traced the power issue to an actual transformer problem. The circuit board that I replaced on the recommendation of John Waters was in fact fine, as it was not getting power to the board itself from the transformer. Thus no power at the time it was tested. Also this company did not charge me a penny after I showed them the receipt from John Waters, they offered a free second opinion. I wish you all luck in the future.4 days ago I had a technician come to my house to diagnose an issue with a PTAC unit in my sun-room. The tech came and was here for about 20 minutes and informed me that the circuit board on the unit was bad as some of the connection posts where not getting voltage. I assumed they were correct thanked him for his time and paid $79 for the diagnoses. I ordered the part i needed and in two days installed the new board myself and the same problem persisted, no voltage to the thermostats posts on the circuit board. I called John Waters and explained the scenario and was told that because I did not let them replace the circuit board that I would be charged again for a visit. Now, I will preface my criticism of the company with I have used John Waters multiple times in the past without issues and great service provided, but I can no longer recommend nor procure service from a company that does not stand by their work.
John Waters techs are great and the pricing is reasonable. Just serviced my new home and found a capacitor that was on the edge. He didn’t push to replace it but I want to prevent problems.Love the honesty I have seen in their techs for the 10 years I have used them in Louisville.
We appreciate that our technician, Joey, went through his checklist of standards for servicing out AC unit. Joey was thorough and very detailed. He explained every step to us in understandable terms and made sound recommendations. He was very friendly and personable, and thanked us for being a loyal customer. We appreciate Joey and John Waters, who has been providing quality service for us for over 20 years. Jeff & Linda
AC went out, service tech came out within a couple hours, diagnosed and fixed unit! Fully functioning AC within 3hrs of it quitting.Highly recommend! Professional and efficient.
I have a PTAC wall unit that was making a lot of noise. A technician came to my home and he was very inexperienced. Could not find the reason for the noise so he stuck cardboard sheets between the wall and the unit to try to reduce noise. Did not service the unit or clean it. Could not offer advice for replacement. This totaled 160$ for 30 min of services rendered. I ended up taking the unit out the next day by myself, to find that 2 important screws were missing from the fan casing which was rattling and causing the noise. After discussing with the company the possibility of a discount I was promised a call back but did not hear back.Addendum: As a response to this post the company did call back and offered a 50% discout for the services offered.
Great experience every time! Excellent service and inexpensive price. Denis, the Technician explained exactly what went wrong and how hes going to fix it. He was very friendly and chatted with me. John Waters is definitely the best HVAC company in the area.
John Waters team came to my home yesterday. I called late Tuesday and was scheduled for first run appointment the next day. They trouble shot wires at several outlets within my kitchen one of which was affecting my refrigerator from not operating. They were able to correct problem. Received excellent service. The team was efficient and cost very reasonable. I would high recommend John Waters for electrical needs. Ron and Sharon Milton
I am giving 4 stars because we couldnt get together on the price for a new unit. The gentleman was very thorough and methodical in his load calculations, and called back later in the day with a firm price. I thanked him for his time but explained we have a budget we have to stick to, which he understood but didnt really seem interested in what that budget was or in making the sale.
This is the second time that Ive used them for an issue with my AC and both times the staff was very professional and efficient. I will only use them in the future! They could have ran up a pretty large bill doing various checks, but instead gave me a couple options that I could choose from. Troy was very personable and professional! He explained what steps he was taking and why for everything he did.
Excellent service! My air conditioner went out over Father’s Day weekend and it was 90 degrees in the House! I checked with my home warranty and the company they referred me to said they could not come out for 5 days! I decided to contact John Waters and they came out and fixed the air conditioner for a very reasonable price within 3 hours. I am very happy with there service and would refer anyone to them.
The Service technician was of the highest professional quality. Fast, pleasant, knowledgeable with just the right price! Make John Waters your only choice for HVAC repair! Called on the weekend, air conditioner fixed first thing.
These guys were great! Easy to set the appointment and was updated throughout the day on their arrival time which was slightly delayed due to rain. Denis was the tech who showed up; he was very knowledgeable, fast, and clean without extra chatter or attempts to upsell me something - this is greatly appreciated as I work out of my home and try to keep distractions to a minimum. I highly recommend and will definitely use them again when confronted with something beyond my depth!
As always, John Waters provided us with excellent service this past Friday afternoon. Troy, the Service Technician, was efficient, courteous, and educated me at every step to help me take better care of our HVAC system. He was very thorough in checking our system to determine if there was a problem, and he did all of the little extra things that keep the system in good shape. We couldnt ask for better service. Everyone at John Waters should be very proud of the team they have assembled over the years. Keep up the great work!John Waters provided another great service call this past week. Joe was very knowledgeable and found a problem that he easily rectified. He was very personable and took care of everything quickly and efficiently. Kudos again to John Waters for building such a great team!
My heat went out late Saturday night on one of the coldest nights of the year. A tech was able to come out within a couple hours of my call on Sunday morning. He was able to get me back up and running within 30 minutes. Fantastic service!
As usual, polite technician who did the annual maintenance on the furnace. Ive been using this company for more than 20 years and have never had a problem with them.Feb. 2018Big furnace problem and technician was here early this morning. As always, polite and helpful technician. Then the gentleman who measures and determines what size unit you need came right away to give me information and a quote. Excellent service from this company always.
Very prompt. 4 hours from my initial call for service, my AC was up and running again.Efficient, fiendly, knowledgeable technician diagnosed the motor as the culprit within moments of looking at the machine. He got the cost for parts, picked up the new motor, and had in installed in a hour.I have an older system and he provided some wonderful advice on maintenance. Never pushed for a new system (like others Ive had out before), completely understanding my desire to keep our old behemoth running for as long as possible (and financially feasible).Will call again if I need anymore work done on our system.
On-time service by courteous and professional service technician. Exactly what Ive come to expect from this company. Their products perform equally well! When the technicians rave about the product quality I know Im on the right track. Reasonable rates to keep the systems running smoothly and efficiently.
Great service! The guys were on time, personable, efficient and pleasant. I have worked with the John Waters organization for several years, and Ive never met one of their team that I dont like. They seem to enjoy what they do. And, they are good at it! I would highly recommend John Waters to anyone in need of heating and cooling services.
John was very courteous throughout his time in our home. We had to call him to look at our AC unit after my husband cut a line to it on a Sunday (one of the hottest days of 2018 so far). He was fair in his pricing considering it was a weekend, a Sunday, and hot. He got our unit running again pretty quickly. We will call them again when / if the need arises.
We live in an older house, and our HVAC system was getting close to 20 years old so it was getting time for a replacement. I had worked with John Waters previously for some HVAC service calls in our previous house so I figured I would see what they had to offer regarding new systems.Mike was quick to respond and laid out multiple options for me, he was very on point in making sure I was kept updated on progress in regards to install date. He answered all my questions thoroughly (and I tend to ask a lot of questions)In regards to price John Waters prices were competitive with other quotes I had gotten and they were able to work with me regarding financing (They had better financing options than other companies).Kevin was the technician that came out and did the install. He was very professional and did an excellent job as there were zero problems during the install. Kevin also ensured that the workspace was cleaned up afterwards as well.I would absolutely use John Waters again and plan to for any more HVAC related services.
John Waters team was quick to answer, schedule, and visit. John, our service tech, was very professional and knowledgeable. We had our AC unit cleaned and a new maintenance plan in place in an hour. Couldnt be more pleased. Definitely recommend to others.
My air conditioner froze up and it was a scary situation. I called John Waters who I had recently contracted with to do my semi-annual maintenance and they sent someone (Joe) quickly. Joe was very professionally and explained what had happened and the cause. He worked to fix the situation, all along, patiently informing me of the next step and how my unit was responding. Joe was able to reach a successful outcome and my 10 year old unit has more life left in it.The cost was not as high as I had expected given how long Joe worked and that he made multiple trips.Very appreciative for Joe explaining everything so clearly so I understood my options.I have no problem in recommending John Waters to other homeowners based on my experience this week.
We discovered that our home AC was out late one hot afternoon. The office was due to close ten minutes after our call, but the people at John Waters Inc. couldnt have been more pleasant and cooperative. As a service plan member, we were able to get a repair technician in less than two hours. Denis was personable and professional and answered all our questions. The problem was identified and repaired in less than an hour and temperatures were back to normal by bedtime. It is difficult to imagine a better experience under the circumstances. Well done!
John Waters Inc. was absolutely wonderful! From the lady who set up my appointment to the technician that was very knowledgeable and efficient! I am not very experienced with hvac systems, but the technician was patient and very kind while working! He showed me how to change my filter in the future and walked me through what he was doing and why he was doing it to help me understand what was going wrong with my unit! He also fixed the unit very quickly and stuck around after he reset to make sure everything was working correctly. I can not recommend them enough! Great experience and I will definitely be reaching out to them for any other Hvac issues or maintenance!
Troy B. has provided excellent service since we had the HVAC unit installed in 2017. Always on time, very polite and professional. He has always left the work area and rest of the home as clean and neat as when he arrived. We have been very satisfied with our relationship with John Waters Inc. and the Bryant system they installed.
Weve been using this service for over a year now. The first time we called, our HVAC unit had completely shut down. They responded quickly and were able to fix this issue quickly. Now we use their preventative maintenance program. The customer service is great. Their technicians are great. Were very happy customers.
These guys take care of our heating & air. They always do a good job. Always courteous and professional. They got John out to fix our A/C today (I called this morning, since it quit working last night) and he got the job done, plus the annual cleaning. He was even nice to our curious cats. Great people.
I cannot say enough positive things about this company! They were easy to work with, explained exactly what went wrong with our old furnace, and were incredibly thourough with their estimate and installation. They were honest, didn’t try to push things on us we couldn’t afford, and cleaned up after themselves. They are locally owned and absolutely awesome!
They installed an HVAC system and have done electrical work on my rental property. They do good work and have a friendly staff. I will continue using their services if I need them.
Awesome service! They did duct work for us and put in a new unit a year ago, which runs like a dream. Just came for the second free tuneup which comes with purchase, and theyre so nice! Dont hesitate to use them!
Great experience! I had a long list of electrical services to be done - from bringing closet lights up to code, adding coach lights by the garage and another outdoor outlet. Because of the age and design of the house, some of the wiring took a great deal of time. John Waters sent a second technician and a supervisor to complete the work, and to look at what would be the best option. Work was done professionally, in a timely manner and at the rate quoted. The electricians took great care with my home, and cleaned up throughout the day so I hardly knew theyd been there. Highly recommend!
Appreciate the prompt response from a very knowledgeable tech even though it was a weekend around the holiday. Your tech had the part we needed and saved a family get together from the scorching heat. We couldnt ask for more.Thanks,Jeff
I was totally impressed by his efficiency and his expertise. John (the service tech) was more than happy to give me some pointers on how to keep my air conditioner running at peak levels. I will be replacing both my old A/C unit and my furnace in the near future.....and I think John Waters will be the company I will chose. I talked to a lot of friends trying to get recommendations but none were willing say say anything good about those repair services they had used. Angies List of such companies was much help either. So....I checked out the Better Business Bureau and found they had plenty of information on many of these companies. Seems I could find nothing negative on John Waters. Thus, I called them and was more than satisfied. They will be more of my business soon.....including electrical work that needs to be done.Jim Gibson
JOHN SHOWED UP ON TIME AND PERFORMED THE MAINTENANCE WORK QUICKLY. THEY ALWAYS EXPLAIN IF YOU HAVE ANY QUESTIONS AND NEVER TRY TO SELL YOU THINGS YOU DONT NEED! WE HIGHLY RECOMMEND JOHN WATERS!
My air conditioning stopped working. I called John Waters. They came that day and were very polite and efficient. Mr. Abell found the problem was my capacitor and fixed it quickly. I would definitely recommend this company to others. I use them for our rental properties too. I have found them to be reliable and offer fair pricing. Thank you John Waters!
Troy services my system. He is always prompt and gives me a call before he comes. Hes very respectful of my home by using shoe covers and taking them on and off as he goes in and out of the house. Hes knowledgeable about my oil heating system.
This company has the most qualified technicians. Our recent issue was due to something I would never have thought about and the technician took the time to explain how to prevent it in the future by keeping the cold air returns unobstructed. I used to have them do the 2X per year maintenance and had accidentally dropped it. I never will again. They catch things and are fair on pricing and VERY quick to respond when there is a problem!Thanks John Waters.
Troy did an excellent job of diagnosing and fixing the problem. Very professional, friendly and extremely knowledgeable. They even got there 2 hours before they thought they would. Also great follow-up from the company. We wont use any other company!
Dennis came and fixed our air conditioning last week. We loved him. He was very nice, explained everything to us and when he went to go fix the problem we were already feeling cooler in about 5 minutes. He was honest, thorough and talked to us about the issue, the things that he needed to do, and the pricing and let us have a private discussion to make our decision whether to let him go ahead. Unlike most companies we have dealt with he gave us private time to figure out our payment plan for the work. My husband is a construction contractor who doesnt touch air and heating. Dennis was very cool and honest and helpful to us. He is going to start using this company for all his hvac recommendations!!
Some day service and arrived sooner than expected. Very reasonably priced service call, had the part I needed on the service truck. Was fixed and running in less than 20 minutes. I would definitely recommend John Waters inc to others.
I went through two or three HVAC companies before I found John Waters. Ive been using them for four or five years. Theyre competent, thorough, and most important, honest. I highly recommend them.
The technicians that work for John Waters are the best workers I have ever met. They know their job and wont steer you wrong. Troy and the others take their time and let you know every detail they are doing and answer any questions you may have. I highly recommend this company to do your HVAC work.
Very knowledgeable about his work. Knew what he was doing, and had answers without checking with someone else. Very fast. Call at 8 that morning had me fixed up by 1 the same day.
This place is great. I picked them because of the average google rating and Joe did not dissapoint. I called at 4:45 on a Friday and he was here by 5:15. He was fair, honest and explained everything in detail - you could tell he genuninely likes what he does. We had a different outfit in here a few months back and they screwed some things up. Joe helped us find an economical plan of action to fix everything. I will be recommending them to everyone.
I will highly recommend your business to my family and friends-I have had great service!!! Your technician Troy gave me many tips on helping to maintain my unit-He was very professional and a pleasure to visit with-Thanks Laurie Hogg
Fantastic service! A technician quickly responded to my emergency call over the weekend when my heater stopped working and the outside temperature was low! Instead of paying the emergency rate for a house visit, the technician spent time on the phone listening to the issue and provided suggestions that temporarily fixed the problem. The office called me first thing Monday to schedule an appointment and the problem was fixed before noon! Thanks!
I have used them numerous times at different properties. They always have done what they said they would do, on time and on budget. They are very professional at every level. The owner and staff have treated my family, myself and business great.
John Waters called me yesterday to remind me of my scheduled 6-month service appointment. the service tech showed up today on time, professional and friendly, quickly resolved my A/C and furnace issues, and answered all my questions. several years ago, both my furnace and A/C went out simultaneously; John Waters handled the full replacement and installation. I signed up for the annual service contract, well worth the cost to keep my equipment in proper working condition, extend equipment life, and reduce/eliminate future breakdown costs.
Were able to come same day. They called to ask if it was OK to come ahead of schedule and again to inform he was on his way. Quick and clean. Cost of repair and call fee was very reasonable.
Absolutely love these guys and gals, cant recommend them highly enough! I had a whole new system installed back towards the beginning of the year, and the AC was struggling to keep up with the recent heat wave. I called them when I came home to the house in the 80s (after hours), and a tech was at my house within half an hour, identified the issue, and had my system strung back together for the next day until they could get the parts for a permanent fix. Everything was covered under warranty, but that didnt stop them from going the extra mile to make sure everything was fixed, cleaned up, and in absolutely perfect condition before they left!
I love this company. Be it heating, air conditoning or anything electrical, you can count on prompt service and having problems fixed. Best of all, from staff to technicians, they treat you like family. For the past 33 years weve used John Waters and, in sum, I sayBRAVO!
John Waters is an excellent and trust-worthy company. Amazing customer service. Our technician Troy was personable and explained the entire process. Would highly recommend!
As always I knew I could depend on John Waters. Our furnace was incorrectly set up from the initial installation. We had the installer come in twice to fix it, and it was never fixed. The serviceman from John Waters was there a short time and figured out what the problem was, and fixed it the first time. We are very happy!! Your repairman was very personable and knew promptly what to do.
I really appreciRe their annual service plan. The twice a year visits make sure everything is in tune seasonally and provides a discount on replacement part. They replaced our AC a few years ago and did not to to over-sell on the new equipment. The service techs have been friendly, timely and always clean up after the job.
The gentleman was very precise with his work. Seemed friendly and my overall experience was great. I would definitely recommend them to everyone.
Our AC went out on a very hot night. I emailed them through their website and they called at 8 AM. The repair was done by 9:30 and at a reasonable price. The technician was friendly and knowledgeable.
Our service technician, Stephen Oughton, did a very good job of servicing our furnace. He was prompt and courteous, replaced our old filter, told us how the furnace was running. We have had him at our home before and have always been satisfied. Hes a keeper.
I have used them exclusively for over 20 years and have never been disappointed. They are unfailingly competent, courteous, clean, on time an reasonably priced. I hope they stay in business as long as I am alive!
I had new Heating & Air installed. They went above & beyond to take care of what we needed. I couldnt have ask for more professional & extremely nice people. I will be using them again in the future. I highly recommend them!
Troy was very professional, and very thorough. He is always helpful in answering our questions, Hes always clean, covering his shoes, and also prompt! Hes a credit to the great John Waters organization.
Troy was punctual and very nice during his repair visits. He was asked to work on an older furnace and despite the challenge, came through with a fix. Thank you!
Friendly, professional service. I have never had any problems with them and they are always willing to take the time to answer my questions.
Excellent service - as usual - from John Waters! On time and had my furnace cleaning/inspection done with no mess and no hassle. I’ve used John Waters services for years now and always had a good experience .
I had my entire HVAC system replaced 5 months ago and its running beautifully! The tech did a fine job installing the system. The cost was almost half the price other local estimates I received. Im just all around happy with their service!
Workers call before they arrive and arrive in a timely fashion. They are friendly. Work is completed well. I have had no complaints with this company except I feel they are a tad overpriced. However I dont have other companies to compare them with (except prices my neighbors have quoted from other similar companies) so I would recommend them.
My service technician was Troy Baumgardner. He did an excellent job explaining what he was doing, cleaned my equipment well and was very polite. I highly recommend John Waters!
This is the second experience I had using John Waters and just like the first one in the summer they did not disappoint. Had my furnace cleaned and inspected. The tech Steven was great and courteous. Thank you !
John Abell came out to our house today and was very thorough, friendly and professional.We had a blown capacitor -which is about as inexpensive as it gets. I was very impressed that they did not try to up sell us or charge for unnecessary repairs.I recommend them to anyone looking for honest, local HVAC support.
John Waters Company has very knowledgeable folks and their customer service is excellent as well. Their technicians know how to explain any problems with HVAC in laymans terms and make it easy to understand! Thank you Waters for reminding us when our 6 month HVAC checkup is due. Very affordable maintenance plan and gives us peace of mind.
Technician showed up right on time. Was nice, clean and knowledgeable. Answered all questions. As always great service.
Thank you John Waters and ESPN Troy for taking the time to connect 3 50 foot hoses in order to clean our outside AC unit. Highly appreciate.Dave Combs
Called for service on AC they were just like every other time they have been out to our home fast and efficient what a great company to work with
Technician was professional. Did everything in a neat & orderly way. Was in and out in a short time.Thank you John Waters for your excellent service once more!
Thanks to Troy for responding to our emergency in such a timely manner. We were out of town and our house/dog sitter called and said our A/C went out. Troy was there within the hour. He kept in touch with me at each step, fixed our problem and advised what might be needed in the future. Thanks again to Troy and the folks at John Waters. Wayne Harper, Louisville, KY
Great company! Used many of times and they have been completely honest every time. Thanks John for the great work!
Came out late, and promptly. My service plan saved me money for the emergency call. The issue was fixed and crisis averted. Gentlemen who worked on the issue was a very nice guy, smart, patient with my 50 questions.
The Waters company was able to give me an appt which they kept. The tech was very skilled, explained what and why he needed to perform each task. I would recommend them.