I had an excellent experience with this rental company. Getting to and from the office took time, but the savings were worth it for me. Im rich on time but not on dollars. I found their policies to be straightforward - I read the terms of agreement before I signed anything and that let me know just what I needed to do to have an easy rental experience. I have full collision and comprehensive coverage with my regular car insurance which applied to this rental car. It was a really easy process and I would use this car rental service again.

This is the second time using this car rental and I personally had a great experience. The associate that work there all were both expedient with everything but also took their time with individuals that needed the extra time to review or had any questions.Steve was the gentleman that helped me out this time around. He was professional and expedient and informative. He took the time to really make sure I was taken care

Let me start by saying thank you, THANK YOU, THANK YOU to Steve! He went above me beyond to help me and ensure I was able to get my rental seamlessly. The level of customer service and overall kindness he showed me was EXCEPTIONAL!Next, I would like to commend all 4 gentlemen working today. When I walked in you all were packed and only 2 associates were at the front desk. As the line grew “all hands on deck” kicked into super gear. I have over 10 years of HR/leadership development experience and I want to send a HUGE kudos to the team! You all jumped in and got all customers taken care of with a smile and patience. Which is Key when things get hectic.Round of applause for excellence, exceptional customer service and amazing team work in ensures we were all taken care of as quickly as possible.I’m usually very impatient; however, the energy your team gives to its customer is amazing and very much appreciated.Thank you all so much for making my business trip and birthday a lot smoother with my rental 💗

Watch the the scam these guys pull, you reserve a cheap car then you get there and somehow your reserved car got rented to someone else. Then all they have left is their upper tier cars but you have to pay for the upgrade. Then you have to buy different insurance and the previous insurance is non refundable. I was assured Id get the difference in money I spent back. Still got billed. Decent reliable cars but anticipate spending 50% more than you agreed to. Instead of $400 ish for 4 days of rental itll cost you near $700. Go pay the higher rate at Enterprise. Itll at least he what you were quoted.

Had a great one day car rental here. Nice car, friendly staff, and very affordable. The highlight was Ricardo the shuttle driver. I just made it back in time for the last shuttle and he was nice enough to wait for me while I completed my inspection. He was so sweet and put my panicking mind at ease!

Thank you so much to Tee!!! He really came and saved what would have been a horrible day/trip. I am TRULY grateful for him. If no one else here can help, Tee DEFINITELY can!

Beware of these scammers. When you turn your car un, theyll inspect it and say everything is fine. Then a month later, theyll bill you with hidden charges. Stick with a reputable rental car company. They may be slightly more expensive, but youll save money on the back end.

By far the best experience I’ve had renting a car Cesar made sure to accommodate all of our needs I highly recommend this place.

COMPLETELY AWFUL! Located in a dangerous part of town, dirty, hot and rude staff. The cars are filthy and smell and it’s no wonder it was cheaper than most. I canceled my reservation and went someplace else. Seriously disgusting.

My husband placed a reservation in April for a 7 passenger car rental. When We arrived at LAX (LOS ANGELES,CA) rental the location he was charged (including deposit). They tried to give him a small SUV that was a 5 passenger car. The worker kept telling him this is the car he had reserved, WHICH WAS NOT TRUE! We refused to take that vehicle with us since it would not fit our family. The front desk representative then told us the vehicle we had reservations for was not in their possession and they could not accommodate us for a 7 passenger car. The manager finally decides to come out after and all he had to say is sorry we dont have that vehicle here. We decided to go elsewhere. However we still have not received our money or deposit back. Left messages no call, back finally spoke to a very unprofessional front desk associate who claims we took the car that day according to computer records. He said he could not help me and would be transferring my inquiry to the billing department. This was yesterday. Up until now I have not heard back from anyone. This place is very unprofessional and never answer the phones or return calls back. My whole entire day was spent on looking for another rental place. Luckily I found BUDGET rental car by LAX. Much more professional and much more car inventory. I am out $1,000+ as of today and waiting for this issue to be taken care of.

By far the worst part of my vacation. I prepaid for this rental 2 months before my trip. They send you a text message telling you how to get to their lot once you get off of your plane. They say they run every 15 minutes, but we waited for 45 minutes before we Ubered to the actual location. Once there the gentleman behind the counter had the audacity to tell me that, well you were late picking up your rental, so its not here anymore....but since you prepaid Im not gonna let you lose your money. For one: I wouldnt have been late had the shuttle you promised actually arrived, and two: I prepaid for my rental, so even if it sits in your lot for two days, Ive already paid for the car. Moving on the clerk asked for a credit card (standard procedure, no worries) to put a security hold. OK cool, Im used to this from previous rentals. So I drop my car off and two days later my card is charged for a two day car rental. I reached out to them and they say everything is on the receipt they emailed me. I informed them that I have seen the receipt but that I have already paid. The guy that answered says that he will have a manager get back to me. Im still waiting. I just ended up contacting my credit card company and disputing the charge and submitting the two receipts. Long story short, do not use this company. They are unorganized, unprofessional, and thieves.

Biggest scammers - make sure you have all your insurance information with you or they’ll try to make you buy their insurance at an extra cost. I gave them my insurance information and they claimed that I didn’t have rental coverage, I then had to get my insurance company on the phone to clarify for them that I did have coverage. That’s the only way they would let me take the car. I have never been questioned like that before and in watching their reps interactions with customers, they do this to everyone. SCAMMERS.

Tyler was great. Very good customer service 👍🏾👍🏾Will book again

Received the car for my hiking trip with a friend. Had to travel from the airport to a parking lot to get picked up by a van to get brought over to the rental car location which took an hour between waiting and transportation. Got to the rental car place where I had to wait another 45 minutes to get my car and get everything ready to go. Finally get the car which was a decent car. Nothing was gone over with the rental car employees. Brought the car back and had additional fines on my receipt. Attempted to call usave multiple different times with no responses. Finally got in touch with an employee TWO months after the initial rental. The employee on the phone, Miriam, was extremely rude, would interrupt as I was trying to explain and would not allow me to talk to the supervisor. I’m extremely disappointed with this experience and would not advise people to rent from this company. They may have cheap rates on the website, but they will add up with all the fees at the end.

This car rental company has great rates. However, the shuttling from the airport to the rental company is terrible. I didnt expect to be packed in with an abundance of people especially right now with Covid 19. You do have the option of doing a rideshare to the site but you would need to budget in more money. Customer service could be better also once you arrive. With the amount of people arriving & renting, only three reps doing the best they can to service everyone is a lot on them and the customers. Although, the car ran well and was clean on the inside, when we received it the cleanliness on the outside of the car could be better. The front windshield had dirt speckles on it. My husband said dont worry about it well clean it. I would probably think twice about using them again.

Customer service incrediablyly bad, I had a reservation for 3:30. Waited in line till about 4. I ended up getting out of there at 4:45.. Until after literally yelling hello hello hello for a few minutes one of the guys came to help me. Now be careful because youre online price you will not be paying. I was supposed to be paying $40 unlimited mileage with my local address on the reservation. When I got there I was told that I needed a $500 deposit and thirty-five cents. Because I was a local renter. When I dropped off the car they couldnt find my contract so I had to wait there again for them to look for it.

I was extremely nervous to rent here due to all the bad reviews...and honestly while standing in line seeing customers swear and yell at the person helping them cause the customer was having issues. Happy and surprised I had zero issues and it was really smooth.What I observed was customers mad and mistreating workers due to not having the proper documents if they were using their own insurance. I have my own insurance but prefer to purchase the rental companies and always just budget knowing any company has a max incidental fee of about $300 (although mine was about $100 only) also knowing I need to pay for extra insurance of atleast $25-$50 a day..so I always budget for this since every rental company requires the same thing.My only complaint was it was hard to find the rental shuttle at the airport.Standing in line observing how poorly the staff was treated due to them having extra costs...which everyone knows there are extra costs...it made me feel pretty bad for the staff, and Im honestly not sure how the young man stayed so calm.

Bottom of the barrel prices AND service. Its a two for one special. I made online reservations here because they were the lowest price in LA at the time and believe me, you get what you (dont) pay for. Full disclosure, I did make the reservation under two different names for driver and payment, which was the crux of the issue. Most other websites will not allow that or at the very least, have disclaimers on their site that both names must be the same. Not so here. When it was discovered the names didnt match, we were refused a rental and told there was no way to fix the issue. We were told, by the less than lovely Alma, that they were all sold out of cars so we couldnt rent a car with the correct information on the spot. We were also informed by Alma, that wed have to make a new reservation online (even though 30 seconds ago they were sold out of cars). Alma did not seem to care at all that she was lying right to our faces when called out on that fact. We ultimately decided, screw this place and went to Dollar Rent-A-Car where our total time at the counter was 5 minutes and the experience was very pleasant and cordial for only a few dollars more. Dollar Rent-A-Car is also 24 hour drop off, whereas U-Save charges an extra $30 for after hours drop off. If you are dropping off after hours, they text you a picture of a tag to access the lot at the airport from their personal phone. Very ghetto and unprofessional on every level and in every way. Would not recommend, even to people I dont like.

Pros:- Very low price (this is probably the only reason why people come here)- All the cars in their lot seem in decent shape. We got a 2021 Nissan Versa with only a few thousand miles. Very clean, no smell.- Return drop off process was quick and easy. Didn’t get a receipt on the spot (no receipt afterward too… but final charge was correct), was only given a verbal confirmation saying the car was okay, no additional charge will be applied.- Friendly shuttle bus driver and short wait time for shuttle. I was told to wait 15 min, but within 5 min the driver showed up and took us to LAX.Cons:- From LAX to their location you need to transfer shuttle once. Back to LAX is a direct drop off, no need to transfer.- Loooooong wait time. Most customers are not aware of their insurance proof requirement policy, so it took a lot of customers a long time to call or look up on their phone for insurance proof. Otherwise, be ready to buy their expensive insurance! Based on my observation, processing time per customer was like 20-30 min (versus most major rental places are probably like 5-10 min). So, buffer 1-2 extra hours here.- They are like the Spirit Airlines of the rental car industry. There is a cost for E~V~E~R~Y~T~H~I~N~G~.Return the car too dirty (like a lot of sand)? It’s $175 cleaning feeDon’t rent their e-toll tag? It’s $55 per incident/use + toll feeDon’t have your own roadside assistance? It’s $8 or $10 a day feeDon’t have your own collision/comprehensive insurance AND a PROOF? I forgot the amount, but it was probably like $15-$25 daily fee.We rented the car for 2 weeks, so their cheap daily rate made a huge difference on the final bill. I read a lot of (bad bad bad) reviews about them before deciding to rent from them. Most reviews complained about the agent, pick up process, hidden fees, etc, but none were about mechanical issues which was what I care about the most. For 2 weeks, renting from them was around $300, from a major brand would be around $600.We had our own full coverage insurance, and we brought the proof. We have AAA so the roadside assistance is covered. We planned the route carefully so we knew we wouldn’t be near any toll road for our trip. If you have AMEX, sign up for their “Premium Car Rental Protection”. You pay $15-$25 (depending on the state you live in) per rental period (up to 42 consecutive days), its primary coverage, not like most credit cards who provide free secondary coverage. This way, if you wreck their car, you don’t have to use your own insurance (so your premium won’t increase).Attitude from their agents wasn’t too bad, but because of their convoluted process on checking your insurance documents IN DETAIL (or trying to get you to buy this or that add-on coverage), so many customers lost their temper and cursed at their agents, so that caused both parties to be really unhappy. Some agents tried to stay cool as they were just doing their job. The real problem is their company‘s sketchy rental policies, but that’s also why they can offer a rental car this cheap (think about the notorious Spirit Airlines).The car we got was very good, a pretty new 2021 Nissan Versa with only a few thousand miles. No smell, no mechanical issues. We were happy with the car we got. There were some minor scratches on the car and we made sure to do a detailed walkthrough during pickup inspection and noted all those scratches on the contract.My suggestions are: Read lots of their reviews, be prepared (insurance proof, own roadside assistance, etc), have loooooow expectations (be ready to waaaaait), but go rent with them, you will save money!Will I rent with them again? Maybe. If for a long period of time, I will, because it saves a lot of money. But for a 1-3 day short stay, I wouldn’t. It is too much hassle to deal with for a small savings.

I rented a car from here to go 7 miles to the place I was staying. I literally didn’t need to utilize it with the exception of transporting me from the airport. When I got ready to depart 2 days later the car wouldn’t start. I called the customer service representative who told me it was “impossible” that the car would not start because it was a 2021. I had to go back and forth while telling him that I was going to miss my flight. He told me to call a towing company under my own insurance. He then simply gave me the random number to Nissan to have them deal with it. I am grieving and came to town for a funeral. I will NEVER deal with this company again. I had to have the car towed back to them at my own expense.

These people are scammers. I reserved a car weeks ago. Flight was delayed. Got there a little later and they said the car was gone. Clearly, there was a peak period at the airport cos cars were gone everywhere and they rented my car to someone else to take advantage of peak prices. Very awful. Never experienced anything like that. Ended up renting a car after searching for a while for four time what I would have paid had I never encountered these thieves. A major loss!!! I will NEVER go near them again. Horrible horrible.

Worst experience. If I could give them zero stars I would. Was told the place closed at 6pm. I arrived at 5:30 to turn in the vehicle and the assistant manager refused to allow the shuttle driver to take my party and I to the airport. We had tons of luggage with us and he still refused. 5 minutes later another customer showed up and was told the same thing. He had a small child with him and in the end we ended up having to take an Uber to the airport which cost us an additional $60. The assistant manager was very rude. The shuttle driver was helpful and willing to take us but the assistant manager refused to let him go. So unprofessional and unheard of. Stay away from this ghetto place.

I had great customer service here today. Cesar was a big help and was super patient and understanding! He was super helpful and deserves to be recognized for his outstanding customer service.

We had an awesome experience with the agent Tyler, he was super respectful and helpful with all of our questions. He made the process super quick and efficient which is nice because not all car rentals help you through the process fast, but Tyler made sure. I will definitely come back and rent specifically because of the attitude and attention to customer service he provided. A++

First impression of LA after leaving the airport was this place. The people running things inside were rude and slow. Their credit/debit card terminal was declining everyones out of state/city cards. It happened to us and three other parties. The two older employees would get an attitude about each person trying to fix it with the bank. We all had money. It was just their shady terminal.Im giving this place three stars because the car was very nice and affordable. Im also giving stars to the outside people like the shuttle drivers and the guys receiving the car when we turned it back in. They were super friendly and helpful.

I was a little skeptical at first because of all the negative reviews, but Tyler changed all that right away. He was nice and professional but still very understanding to how I was feeling. He made sure I got the car that I wanted and needed for my trip without any hassle. He reassured me that I was in good hands and I had nothing to worry about. When I do decide to rent a car again I will definitely be talking to TYLER!! I would recommend this company and his service to anyone. Tyler will take care of you with understanding, great customer service, and a smile. I believe he’s a great asset to this company and I’ll certainly be back.

To get to this car rental office I had to take a shuttle from the airport that dropped me off on a street with no shelter, etc., So here I was standing on a unfamiliar street with my luggage, etc. From this street location I had to call the car rental agency and wait for them to come pick me up. When I got to the office my wait was over 30 minutes. There was a guy walking around ...not sure what was more important than helping the people standing in line as there was only one person helping customers in line. When I returned the car, I had to walk out into the street with my luggage to wait for the shuttle to pick me up. Where my luggage is in the pic is where I had to stand for the shuttle to pick me up for my trip to the airport. I will spend the money next time to use another car rental agency. I do not recommend U Save Car Rental.

Rented May 29- Jun 2 2021Pro:cheapCons:- RENTAL OFFICE IS OFF SITE, not at LAX airport like the others. (had to take a bus then a driver picked you up in a shuttle) Found this information out via text, 24 hours before my reservation- NOT 24 HOURS. They operate from 8am-6pm. All other hours are after hours so if your dropping off the car outside of that time frame you have to pay $28 to park it in a parking garage- RUDE CUSTOMER SERVICE. Lines were long, waited 2 hours just for the guy to be rude.- DOES NOT ANSWER PHONE. They have an automated system that tells you how to find the office then hangs up. Tried to contact them through a third party and the number they had was disconnected.- LOCATED IN A DIRTY RUN DOWN OFFICE- OVERDOES DAMAGES. Most companies say nothing bigger than a quarter, U-Save says any scratch, dent, dirt any size and theyre charging the card on file your collision deductible. So watch out for rocks bouncing off the street, parking under a tree with branches, parking humps, birds, swinging your purse the wrong way, air.

You must understand this right now: NEVER rent a car from this “rental company”. They are legitimate thieves, and will find any way to screw you over and take your money. This is BY FAR the very WORST rental experience I have ever had in my entire life.They will not rent you the car you want, more specifically, they won’t rent you a car at all, forcing you to have to create a plan B and spend much, much more money than expected at a different rental agency. On top of this, they charged me $120 in NON-REFUNDABLE “late fees” because my flight to LAX was delayed an hour. An hour.In addition to the non-refundable late fees I was unable to refund the down deposit on the vehicle.No sympathy was offered to the fact that I had arrived 30 minutes after their closing due to the delayed flight.This “company” will bring you to the point of writing them a one star review just to expose the fact that these crackpot degenerates really think they can get away with selective scamming.

The national headquarters sent me a bill for $55 for a $1.05 toll fee as in the rental agreement. Except I never took a toll road... and the receipt for the toll was for dates that were an entire 3 months before I even rented the car for a few days so obviously, I was not the driver. They are either incompetent as they cant match up renters using dates, or they bill everyone that rented a certain vehicle within a very long period of time and hope most of them dont realize theyre being scammed. Dishonest company, at least from HQ.

MR T WAS SO AWESOME!!! HE PICKED ME AND MY CHILDREN UP PERSONALLY IN A NICE CAR AND GAVE US AMAZING CUSTOMER SERVICE. IT WAS ESPECIALLY SPECIAL BECAUSE TODAY IS MY DAUGHTERS 21ST BIRTHDAY... THANK YOU SO MUCH!!!!

Affordable reliable and great customer service!

This company force you to buy an insurance that cost about $180 USD even if you already bought an insurance before. You save no money. They take so long to assist each costumer and one end up making a line that lasts about 1 hour before getting the car.

Stinky and smelly inside with not horrible customer service but not good. Very low tech. You will wait for a long time for certain. Good luck with this place.

My husband and I had a horrible experience using this company. It was very confusing and clustered and no one seemed to have any idea what was going on. When we arrived at the location after taking a shuttle there was one guy there who had walked all the way from the airport to the company because no one would answer the phone and the shuttle never came for him. It took us almost two hours to checkout with the car because the guy helping us kept randomly walking away from the counter. There was a long line of people behind us and only one person at the counter. The car they gave us was almost on empty so we had to immediately fill up, which isn’t a huge deal, just a hassle. When we returned the car there was no organization. The guy checked out vehicle and told us they were going to charge us an extra 175$ because the car needed to be “deep cleaned.” There was literally grass on the floor, that’s it. I told him I refused to pay it, and the man raised his voice at me and threw his hands around claiming the car was trashed. I asked if we could take it to vacuum it outselves (because it would literally take 5 minutes) and was told no. I asked to speak with his manager, and was told he wasn’t on-site and wouldn’t be back for another 10 minutes. Manager arrived, the guy pointed to him, said that’s him, and when I went to approach the manager he hopped in a car and left the lot again. We waited outside for over 30 minutes for the shuttle to pick us up to take us to the airport and I never had my issue resolved. No clue if or when they decide to charge my card 175$ for a 5 minute vacuum job.

I can’t say I am completely unhappy with this place. The car we rented was extremely nice, drove really smooth and literally saved us a lot in gas money. The staff (shuttle drivers and the gentleman who was at the return rental location) were very very nice.However upon walking in to retrieve my rental Hanny was extremely rude, unpleasant, impolite, the list goes on. He would talk to me like I was an infant who had no idea what was going on in the world around me.When I reserved the car my rental fee was $294 and some change and Hanny managed to get it up to $499 plus the $250 deposit. I was not going to pay all that money especially after being greeted by someone so ill mannered like Hanny, Hanny almost made me feel this horrible vibe of the entire place, I thought to myself “great, what did I get myself into, I can guarantee there will be additional fees just for the fun of it” I decided to leave and go rent a car from enterprise which was ultimately going to be the same amount for the duration of 5 days. After I walked out he came to me and said they would be willing to leave me the car for the amount I had originally agreed to. Since I had my 3 kids and husband I decided well I guess, we’re already here and we had been on our flight since 5:20 am so I decided to stay. The manager Cesar had made the decision to allow me to have the car at my original price, and I was extremely grateful.Will I rent from them again? NOPE! I know next time to rent a car from somewhere else that is mot close to the airport. Every single person we encountered in LA was so hospitable except for Hanny, and I will never forget the experience I had here.My honest advice, take a Lyft or Uber a few miles further away from the airport to rent your car, you won’t regret it. And if you decide to rent from here, good luck with Hanny, the cars are nice but that man is something else.

I had a pleasant experience at first then we missed our flight but because we had already dropped our rent off they said we could not get it back.That cost us 650+ So the manager Tee was helpful and we got a car to use we were charged 700+ for 2 extra days and then I get a charge for $175 because there was too much sand in the car I asked if we could get a refund for that because if I knew I would have vacuumed it my self. I them kept getting charged and when I would call customer service it was damn near impossible to speak to anyone and got hung up on several times. I will never rent from this company again so many hidden fees. They are a joke!

Two stars only because the shuttle bus driver is nice and overworked. But they deserve 1 star. Only one driver working the shuttle route. Horrible customer service. But the cars work so that’s a plus

Tyler was a wonderful help today! Super friendly got me in and out super quick! Definitely go to him!

U Save check in was quick, friendly and professional. Our car was clean and in great shape too.Getting to U Save from LAX is a challenge since off airport rental car companies cannot pick up at the terminal. We had to take a LAX bus to a special rental car parking lot where a U Save van picked us up. That took extra time.

Guys its not worth the extra savings. Please understand if there is a concern there is absolutely no way to contact anyone after hours. Needed to drop my car off before they opened however there was NO where to drop off the keys except throw them over the fence. The area of their offices....ghetto especially at 5 am. Also there are no shuttles in a timely matter. They come when you arrive but then its when their employees have time. Dont make your life inconvenient for dollars savings. Take this how you want but NEVER again until they build their business. WRECK

This place is an absolute joke. We rented here, for the first time, because they were cheaper than any other option. Now I know why. Zero customer service skills, no professionalism. The guy at the front counter was a real piece of work.... We followed their instructions and called after landing, multiple times. No answer. Walked over a mile to their location, just to be told, why didn’t I just wait? The ‘associate’ made it sound like it was our fault!! Never EVER again with this place.

Horrible!!!!!!!!!!!!! And poor communication. Poor management. Never ever again! If you think you may save money here you won’t. It’s a waste of money and it’s a waste of time. We waited over an hour in the hot sun and then we’re told we couldn’t get a car after we made reservations and received the confirmations back prior to our arrival. They offered a shuttle to budget Rent-A-Car along with other unhappy customers. We all sat in the shuttle until I had to go ask the manager if they were going to drive us to budget. The manager then told us they didn’t really have to take us if they didn’t want to…. What the heck?!?! They did end up taking us but they were extremely rude. There’s no way they’re going to stay in business.

This is the first time that I come across a rental car company does not operate 24x7. Even when this is their operating model, they didn’t inform me during car pickup and the rental agreement said returning by 9:30pm when they closed at 6pm (as I was told the next day). On the day of pick up, they offered insurance, toll pass, road side assistance but did not mention the hours at all. When I was ready to return the car, I saw nothing about after hour procedure. No key drop off box or instructions to direct you to a different location. As a result I missed the flight as I could not return the rental car. I even sought help from a police and another rental car company who suggested the possible key drop off box. Their phone # could not reach anyone or have any message to deal with this problem. When I returned the car the next morning, they blamed me for checking the web site for office hours and said that they had a drop off location that was not mentioned anywhere in the paperwork. Currently my credit card account has a pending charge more than doubling the original rental agreement that I yet have to sort out. I could have asked for all the costs as a result of missing the flight - hotel and flight rebooking. I will not use this company again.

Tyler at the front desk was a great help!! Very polite and talked us through the whole process! He made sure we were happy with what we had and made suggestions if we weren’t sure on what to get!! Thank you so much!! We will use u save the next time we’re in Los Angeles!

Tyler is the best!!! He hooked us up with an awesome blue charger and the checking process was so easy and fast. Thank you!

Alma was heaven sent .. I missed my flight and was late for my reservation.. Alma was more than accommodating she made sure to ease the stress of my day and even got me a better deal than I expected.. on a very stressful day Alma was definitely a great help her customer service was greatly appreciated

This place is complete garbage. They scan their customers and do not respond or try to resolve any of the issues. I have called over 7 times trying to get a hold of someone to go over my invoice and no one has gotten back to me. Their prices seem cheap but it’s all a scam to be able to get more money out of you. Not only that but their customer service is completely not professional. I would never recommend this place to anyone.

Great service! Helped us out with our car and gave us exactly what we needed. Steve was who helped us, and i recommend him to anyone else using this company!

Getting there from LAX is a pain and once we got there, we waited for 45 mins before we could get to the counter.Once we were there, they charged extra for insurance even though I had purchased it from Expedia and had my own insurance.The staff was very helpful and friendly, but I did feel a little beaten down by the long wait in line. By the time I got to the front, I just wanted to get out of there.The car was great! We did have to drop it early in the morning, which cost us extra as well.It was not nearly as inexpensive as the price listed in Expedia once all was said and done. Were I to do it again, Id likely go somewhere else.

Literally wish I could give them 0 stars. They were so rude and disgusting… over charged me because I booked with Expedia which already seemed to piss them off. Talked over me and called me silly. Hung up on me 3 times and I spoke with the same guy! Waste of my time. You’ll end of spending less money dealing with a bigger brand

Thanks for everything, i recomend this place, good price for new cars. Excellent.

The shuttle that should have taken us to the rental lot ran every 30 minutes. So we decided to Uber to the location. Upon arrival, there was a huge line with only 1 clerk. Our process took about 1 hour for a rental car. Next time I will spend a little more money to go through a regular rental company than go through this hassle.

I usually use the more popular car rental company but U-save had the cheapest, most affordable rates after searching for several days. The staff followed precautions in terms of covid. Lester was the agent who helped me out and was very professional, friendly and informative. He answered all my questions and explained it in details. He was very helpful in terms of providing the appropriate car for my family. The car was nice and clean. It was a smooth process. I highly recommend Lester.

Not Worth the aggravation. They try to push you into adding every bit of coverage you can possibly have. They charged me a late fee when I returned my car 20 minutes early. It’s now three weeks after my trip and I’m still trying to get the late fee returned to me. I have called numerous times to have this straightened out and when I call they just hang up the phone on me. The staff members are very disrespectful and rude!

Tyler was very helpful and nice. Would highly recommend!

Do not rent from U-Save. If you have to return the car outside of office hours they charge you a “parking/shuttle” fee of almost $30. I went to return my car at 4:30am and the code they provided me with to get into the garage was invalid. I called customer service and they hung up on me when I tried the code again and it didn’t work. I spent 40 minutes trying to return the car and ended up having to lift up the barrier to get into the garage. The U-Save shuttle never showed up and I had to pay $20 for an Uber to get to the airport and barely made my flight. When I called customer service again to dispute the shuttle fee, they told me I was “entitled to my opinions” and did not refund me anything. Their services are terrible. Go with Hertz.UPDATE: U-Save called me a week later to argue about my negative review - instead of trying to make it right, they asked “why would you leave a review like that when that’s not what happened?” - I don’t know what kind of customer service would try to gaslight its customers like that. Unbelievable.

I never rented a car from I never had a car reservation with them and for some reason these crooks continue to try and charge my credit card over and over and over I haven’t been in LA.Then they won’t answer the phone buyer beware

Horrible ridiculous service. We are getting charged to be dropped off to airport for 30$ and it’s part of airport rental!! I’m giving that one start bcos I need to post this review! This is probably my 30th rental never had these many hidden fees

I was charged for canceling after arriving and being told by an agent that they could not rent me the car. I reserved thru Expedia and was told I would not be charged, since I had chosen the pay later option. 3 days after returning from my trip I see U-Save charged me $40 and an additional $80 to cover the costs of canceling. I spoke to customer service who denied I had chosen the pay later option and instead had pre-paid. She told me shed flag the case for her supervisor to review but that I shouldnt expect to get my $$ back. I would NEVER rent from here again

Thank you so much for helping me get my rental, morning started out so stressful but after you were able to hand me the key I was so grateful for everything you guys did to make sure I was able to leave the lot happy and with a car !!

Me and my girlfriend Gabriela were so happy with the amount of time they took to ensure we did get our rental. And even gave us a great deal thank you, we are going to be back in January to book with you guys again!

Steve M is phenomenal. My family and I are here for a funeral and he accommodated us with the most efficient customer service and compassion to begin our visit. Thank you! We will be back

Worst experience! Their customer service is terrible!! Their goal is not to give you a good service but get the most money they could from you by lying and put pressure on you to add service you don’t need! I sent an email to complain and am still waiting for an answer…

Lester at U-save rentals is the man! He has great customer service and helped to explain all the details with my rental. Definitely recommend this company for rental needs when arriving from LAX. The shuttle service to get here was quick and easy. Lester and the shuttle employee were very friendly and polite. Great experience!

Our service agent Lester was really great and helpful. Fast and easy transaction with decent car options and good prices. Would recommend

I was afraid of using a rental company that I had never heard of but I was on a budget and decided to try it anyway. The price was about half the competitors price and it was a great experience. The workers were very friendly with us and also helpful with some tips. You do have to take two shuttles to get there but we didn’t mind. It’s the inconvenience you pay for saving a lot of money. The shuttle back to the airport took us straight to our terminal. Will definitely use them again whenever I’m back in town.

This is literally the worst rental car experience I have had in Los Angeles over 15 years of traveling here for work monthly. They are antiquated and took over 40 minutes to rent 2 cars before attending to me. They have cheap prices but you will pay with a two shuttle experience from the airport and long wait time at the location.

I would rate this 0 stars if I could. Absolutely disgraceful and unethical business practices to try and squeeze every dime possible out of their customers.Stay far away from this place.

SCAM. You DON’T Save. The agent Steve was very rude. This car rental tries to get you to buy everything like toll pass, insurance or gas. When you kindly decline they start to get aggressive with you to pressure you into buying it. Very rude service when we asked to speak to a manger no one ever came. Worst experience ever. Don’t do it. I would give ZERO stars.

“Joshua” the supervisor was not help at all. We made a reservation to pick up the car this morning and when I made the reservation I did it under my husbands name and of course it was not matching the credit card. However mr Joshua said that they were not more cars available for today and it was gonna have to be for another car rental place because they were out of cars. I step out and made another reservation and sure they were cars available. When I went back on the shop again he said that it was gonna take up to two hours for my new reservation to show. I had the feeling that he was not wanted to help me because when I spoke with him he looked even careless and ignoring my questions. I had rent cars from this location before and this is the first time that someone looks like they care less about their costumers. I ended up going to thrifty car rental instead.

Terrible and rude staff. Hidden charges and fees popped up during pick up. We returned the car in better shape than we picked it up(properly cleaned and sanitized). They did give me the deposit back but im very disappointed with the poor customer service and overall experience with this company/location.

They manipulate people into buying insurance that is not needed.if you have car insurance for your car you own when not traveling, you are most likely covered on rentalfront desk guys work like molasses. the manager Tee was great, only reason 1 star not given.

Bad not happy worse place Ive been in so far. On the site it says unlimited miles when I got there they were telling me 200 miles a day 35cents after no sir!

Steve was a great help. He went above and beyond helping me get my rental. Excellent customer service. Thank you Steve

FRAUD ALERT....Very terrible service. Would recommend avoiding at all costs. They ask for a complete insurance binder as if they are renting a Rolls Royce to you. In my experience of renting a dozen cars and moving trucks, no one had asked for my insurance binder. People don’t just carry insurance binder papers in their wallets. I argued about it and the fat guy Lester started being rude and told me I could leave. They refused to give me a car and when I asked to speak to a manager, they lied and sent some lady who was not a manager. They said they would not charge me anything, but shady as they are, a month later I get charged double the reservation total even though I never rented a car from them. I am currently disputing charges. These people are unnecessary headache and fraudulent. Again, AVOID at all costs. Go with reliable and well known rental companies that know what service means and actually run the place with proper service standards.

STAY AWAY OF THIS PLACE!!!!!!!I had the worst experience in my life. After I returned the car, the stuff told me everything is fine. But when I received my receipt I saw a $2500 bill due to a damage (pics are attached to this comment). First of all there was no damage. Second when I returned the car, a guy who checked the car said that the car is fine.Please be aware and don’t do any business with them. Stuff is not professional and very rude.

Low budget car rental place customer service is great but they are no hertz budget alamo or enterprise, be ready to be nickle and dime and they only take credit cards and the person with the credit card has to be the who rents the vehicle. Make sure you have proof of insurance. Prices was great got a new suv for a few bucks

Don’t go there. Total disaster. Extremely rude and hostile staff. Longest line and not at all efficient. If I could give 0 stars, I would. I’ve rented cars all over the world and never had service this bad. Lester is super condescending and really rude.

Tyler was fantastic. Very thorough and got me in my car quickly and efficiently. Thank you!

Mr. T took great care of me! First time in LA and he hooked me up!

Will never use this rental service again not worth the savings. They are so backwards and slow for picking up your car. Use anyone else. Waited over 30 minutes to pick up car and their lobby was full of people. They are not streamlined and in no hurry.

Tyler was great with helping us out with the car rental! Definitely would recommend using them

By far the worst car rental scheme you can rent from. Coming from out of state for a quick trip I just picked a company. Waited almost an hour to finally find out I needed to take a bus to a parking lot to then get picked up to go to the store. Waited almost another 40 min to be seen. All of the staff seem like rejected used car salesmen. When I returned the car they stated there was damage or a small nick in the windshield and I had to pay $500 my deductible right then and there. The previous car they charged from smoke damage. The staff are outside marking anything and making up little nicks. DO NOT trust them. If you do not use their coverage they will try to charge you. Filing a claim and reporting to BB. Be ware. They even tried to force me to rate them while at the check in line. Use any other company but this one! I wish I could give them a negative 10

So Positive: Tyler at USave was so friendly, informative, knowledgeable, and helpful. He even hooked me up with a free upgrade. An absolute stellar employee and hard worker. Was very appreciative of him, and he made my experience so pleasant! FIVE STARS for that young man all-around.Less positive: To arrive at USave, you have to take two buses. The first stop drops you at a very random looking, unmarked parking lot, where you are to catch the USave / Green Motion shuttle. Unfortunately, the USave shuttle didn’t arrive, and when I called the three numbers they provided (via text upon arrival in LAX), they did not pick up. I ended up taking a Lyft, which was only $8.

Steve did an excellent job!! He made sure I got the best best deal, and made my experience smooth. I was unaware of certain policies, but he explained everything to me very well and was able to resolve any issue of mines. Thank you Steve!

Awful car rental from start to finish. They are not honest in anyway and will nickle and dime you. Need a shuttle ride to the airport, be there by 5pm because if you get there at 520pm and they see you and you are acknowledged by the shuttle driver. Then you wait for the inspection and for them to give you the all clear and receipt, time goes past 530pm you will BE STUCK, they have no concern for customer at all. Let me and my wife sit outside with the shuttle wide open and going back and forth to the airport. But at 530 they stop bringing people TO the airport only from because that’s when they get NEW MONEY.Also, Tyler the supervisor should be fired. Rude and unbelievably unprofessional.

Super smooth experience with my agent Lester. Totally clear about all aspects of the reservation and insurance (and extremely friendly which was much appreciated after a long flight.) Definitely will use again !!

Upon arrival, I was asked to provide proof of liability and collision insurance. I have two separate companies for each and the kid at the counter told me they would not accept them bc “they won’t work with two insurances,” then proceeded to charge me for collision that Green Motion offered. Notice it’s still two separate insurance. His only other solution was to not honor my rental.I then reached out to customer service to dispute the charge and literally three months of back and forth with “Rebecca” and she still couldn’t understand the complaint. However she did state that I CAN use two insurances carries.I will definitely pay extra to use Budget in the future.

Steve was such a great agent, very helpful and nice … 2nd time renting through Usave and actually Steve was my agent the last time …Happy Customer :)

Went in to rent a SUV and was smaller than I expected. Lester went ahead and helped me out and gave me a great deal to upgrade my vehicle. I appreciate him helps us out last minute.

Tee did an awesome job taking care of my car rental needs

AC was broken during hot summer day, staff were not that helpful too. Prices are not too high but place was not that clean and they lacked paper cups on water machine

They do not have a shuttle to pick you up when you get there. So prepare to pay an average of $50 for an Uber and an extra 40 minute wait just to get to the car company. LAX-IT is a joke so ask around for help. They want proof of insurance and policy numbers so be ready with that.Take a video of car check out. They tried to get away with a lot. Customer service ... Not impressed.

Steve was awesome and super helpful and kind. He hooked us up with an awesome charger.

I wish I could give a negative star point. They literally have hidden fees for everything and like everyone says on this review page, they force you to buy their protection coverage. So you would need to expect $100-200 more than what your total was when you reserved your car online. Also, they charged $300 security deposit which they never told us about. So before our return, we called them to ask if this was a security deposit and they were saying “it’s authorization” and we didn’t know what that meant so we kept asking what that meant and if we are getting this money back. Idk why but they got very upset all of a sudden and just kept repeating the same thing and yelling something we could’d understand. So we asked them to speak slowly and they just hung up.So in conclusion, lots of hidden fees + unknown security deposit + terrible customer service + dirty and smelly car

I was skeptical to use this company based on other reviews. However, Lester gave me the best customer experience Ive ever had while renting a car. He was super courteous and resourceful!

Tyler and Tee gave me a great deal on the brand new charger!! So amazing.

Ive RentedCars throughout the United States with different rental companies throughout the united states. I did have an issue today because i did not do my due diligence with the inspection of the vehicle prior to getting in. Luckily i did point out the scratch to the agent before i got in and although he didnt write it down he remembered me showing it to him when i picked it up. So i did not get charged and Again had a great experience with Mr. Steve M. Thanks for having a great memory and your excellent service. Needless to say, i will be only using u save or green motion next time i need a car. Thanks again guys and keep up the awesome work. .

We needed to spend a week in LA during April and being Tax Season we were wiped out by the Gov!! There was no question about looking for the best deal to rent a car and U-SAVE gave us a fantastic price of $100 less than the other car rental companies.Then, an agent named Lester treated us like VIP’s!!!It was well worth the slight hassle of taking the G shuttle out of the airport for a couple of blocks to catch their shuttle which was less than a mile away.**We’ll contact U-SAVE again for future rentals