Awful customer service. Sons middle school tried to push this business for band rentals. I called early on a business morning and Received their voicemail. I left a message and it’s been days where no one could handle to spend a few minutes to contact me back. I rather bring my money elsewhere.Edited to respond to owner. Yes I’m aware everywhere is short staffed due to Covid. That’s why I was ok with waiting DAYS for a response but never got one. You did not hear my voicemail yesterday because like I said, I left it last week and have gone DAYS without the business following up. I was patient and understood that due to Covid I might not get anyone to answer their business phone immediately. I waited DAYS for the business to be able to catch up and respond to me but was left in the dark. If I can’t get a question answered before handing over my money, why would I trust that once you have my business I could get through to you for any rental issues in the future. Like I said I will seek other places.

I had a flute that hadnt been used in years since a relative passed away. My grandson decided to play the flute. So Cleve repaired it by doing a complete overhaul. Its amazing. Thank you Cleve for taking the time to repair this important instrument for us.😊

I was in the Store last week (Tuesday I think) and I keep forgetting to review. I wanted to send a shout out to Hannah for being awesome! I was totally confused on what kind of lyer (if thats how you spell it 🤪) I needed to get for my niece. Hannah was super nice and had a crazy amount of patience to not judge my stupid questions. She also said her husband was the manager, so shout out to Alex for marrying a life saver!

Very helpful and knowledgeable.

The staff were easy going and helpful .

It looks good. I only went to return an instrument.

Place looks a little messy but one of the sales man was very nice and helpful.

Very disorganized, have you running all over the place to just get one simple equipment.

Went for sax repair. Took about 20 minutes just to drop off sax and purchase one item. Sax repair was overpriced and only partially complete. Was partially ready two days after promised. Phil, who does the repair kindly explained to me that it was my fault the repair was not complete and that for an additional fee he would complete the repair. Worst customer experience Ive had in a very long time. Will not be back.

We rent an instrument for our daughter from Music Shack. Music Shack offers great customer service and we have been very happy with the responsiveness!

After a very disappointing experience at another Central Florida music shop, my daughter and I visited Music Shack in hopes of finding her a clarinet. What an outstanding experience!Music Shack is a small, family-owned musical instruments shop in a Longwood strip plaza. Aptly named, the Shack is not a big place, but the service you will receive here far surpasses any lack of variety in their selections.Amelia was the stores representative who assisted my daughter and I. She was both knowledgable and patient as we asked our 101 newbie questions about clarinets, rental agreements and reeds. In the end, I have a happy daughter because of Music Shack and that makes me a happy Dad. I look forward to many future visits over the years to come.Thank you, Music Shack. Please keep up the great work.

Very helpful when my son began playing trumpet in the band at school. He needed a clean and tune as well as a few small replacement parts. They fixed it up for us and did a great job. Thanks!

Professional and easy to work with. We have rented since my son was in the 8th grade and lessons for the last year. Great group of educators.

We arent a musical family (we listen to it, we dont make it.) but my 6th grader decided to try band. Knowing nothing we went to the Music Shack as it was on the recommend list from my daughters middle school. The woman who helped us was very nice and didnt try to sell us the most expensive mouth piece for a tuba, knowing our daughter might not stick with it.The other places I called about getting the items we needed charged 3 times the price. I realize that there is different qualities for the Bach 18, but the woman who helped us understood that $140 is a lot for something my daughter most likely wont stick with. She also had everything else we needed and it was very quick and simple.The only thing I could say that was slightly negative was a lot of clutter in the store. But that is more about personal preference than quality.

I have been a customer from day one. Purchased sound equipment, key board, sold keyboards, purchased music and given good advice when needed.

Great service and knowledgeable staff always helping with my piano teaching materials! Recommend!!

I purchased music here. It was OK.