I had two persons who helped me to set up new install. Both persons knew I had Dish Network for my TV and said I did not need any further wiring and gave me a router to add the modem to the dish cable. This does not work. (I was told the same thing previously by a person on the phone.) They were also to have set up my landline phone, going as far as to see if my current number could be imported. I ended up calling Customer Service again. This Representative, Angie, was awesome! She knew what she was talking about and agreed that a technician has to come install wiring. (Scheduled for today.) I was also told that my landline order had not been input. Again, she did this. The persons I dealt with at the store need further training. There was no misunderstanding in what I currently have (Dish network for TV) and should have known this, I am sure, common situation and what needed to be done. I had questioned it three times and had been told the same thing so I figured must be some new technology. NOPE!

We were assisted by Jessica. She was able to direct us to exactly what we needed and we are very happy with our purchase. Jessica is friendly, professional and knowledgeable. We would recommend this store and we would go back if we needed any further assistance or accessories.

Had an amazing experience with Jalen at this location. I came in with a technical issue and he fixed it for me with no issues at all! Had a smile on his face the whole time. I would definitely recommend him.

Helpful staff. Wish there was a local number to someone who actually speaks English as a 1st language or at least doesnt have an accent that makes it incomprehensible

Lets be honest. The throttling is just getting out of hand. Cant even run my cell phone the 6mbs that I have been getting in the afternoon lately.

I called their customer service hotline to ask a technical question about routing procedures. The online system would not let me talk to a representative without first restarting my modem (up 10 minutes downtime when I and my wife have ongoing net processing) or trying their online chat system (which I had already tried and which had effectively told me to call in). This even though I was not having any specific problems, other than the generally shoddy xfinity service.

I tried to calling several times and couldnt talk to anyone. I wanted to get internet for my place. Never had an account before, and now I dont want to get it from this place. Absolutely a joke. Lost out on a new customer

The fact that they dont have a drop off Box is frustrating. You have to go inside and wait in a long line to use a machine.

Waited over 20 minutes to get equipment, sat there and was ignored. Employees were just chatting to each other and deciding who to help. Hope the quality isnt as bad as the service

Verry helpful staff super nice convenient new location and service was verry fast

I received great and friendly service. The representative was informative about all my needs and was able to help me save on my service.Thank you

No soliciting at my address and clearly posted. I keep getting advertising and leaflets stuck in my fence and my gate (instead of hung on my front door). I’ve told all of their reps to remove my address and leave me alone. I feel harassed by Comcast and will be looking into more serious complaint reporting.

Literally the worst internet service I’ve ever owned, Constantly losing connection!! Called numerous times and had people come out and they never fix my issues. First month or 2 was good until now..I don’t recommend this company

Tammy Sauer was the most helpful person. We tried calling but so many were broken English. Tammy was wonderful. Thank you.

Not only is it REALLY hard to get ahold of customer service, I had to dispute a transaction of $154 that I did NOT authorize (it also cause an overdraft). It took them 2 days to take my money ans supposedly it takes 30 BUSINESS DAYS to get refunded... I have NEVER heard of such a thing. Really set me back financially.

Tried to get information on new installation, multiple times at this office and online, told someone would show up but they never did. i wanted to put the required conduit in the ditch i had open for PUD, but alas no show

I love comcast. Been a member over a year and payments are very flexible. Thanks Comcast

I have had issues with my flex box and internet for the last two days and have yet to be able to talk to a live person

Constant outages and maintenance. Over charges you for data due to the monopoly they have. It truly is a terrible thing to have to use this service.

Nothing against the people who work there. Every time i have spoken to someone, they are knowledgeable, helpful, and patient.However, their automated services give you the run around whenever you are trying to speak to someone, the wait times are long, and the service is grossly overcharged. If you are looking for only internet service, look elsewhere first.I would rate them zero stars if google allowed it.

Awful service. Waited outside for an hour and a half, while three employees chatted and one worked outside.Everyone knows Comcast is the worst company in America, and they prove it every day.

Quick and helpful. Made it easy to set up account and get my devices

I was able to quickly trade out equipment in a clean and socially distanced environment

Nice group, and they know their stuff

I went in there to change phone service and buy a new phone. My phone number did not switch over in 24 hours then it was 72 hrs and then it was 96 and it still hasnt turned over. So I returned my phone and stayed with T-Mobile and I am expecting a refund.

I recently went to this service center return equipment that I needed to once I cancelled my service(financial choice) the staff was friendly and understanding. They did not try to convince me to keep continued service nor cared about the equipment condition(scraps and scuffs due to moving furniture/ kids being kids, and animals) I have it a 4of 5 because I had to ask twice for a receipt of the returned transaction and a they were not able to give me a final price of account balance due to account being transitioned to their own collection dpt. I called and found out the rest of info and balance separately from the other dept.

The most expensive by far.... But also the Absolute Best by far !! I guess its like the old saying goes: You Get What You Pay For !!

They could not help me access my internet. Not helpful, but I still have to pay!

Money is teir first priority and customers, last at best, if at all.

Friendly, quick service.... Had a problem with my converter box, which was instantly swapped out... Also supplied me with a few longer replacement cables, no hassles.

I was expecting this to be a real pain going here, and I was happily surprised!UPDATE.....Im still dealing with them at their new store near Harbor Frt and Big Lots. Ive been dealing with Anthony, and hes been great. DONT USE THEIR 800 LINE, GO THERE IN PERSON.

Helen and josiah are both phenomenal. They always have great service! The try to get people in and out in a timely manner. Kinda sad they are getting rid of the office. They go above and beyond to make sure youre happy. Great experience :)

Fast and effecient staff. On the many occasions I have been there it has always been a pleasant and enjoyable experience. THANK YOU.

The people at Comcast are always eager to help however, their service I must say as far as the Internet goes isn’t that good it seems to be fairly unreliably providing just mediocre speed. We pay for 60 megs and typically it’s not even half that when I tested it. When I first got it the service was providing 60 to 70 megs consistently then overtime it’s gotten worse and worse. The price keeps going up & up as well. 3 years ago the cost per month was $39.95 for the minimum service but now as of 6/2019 it’s $66.95. For those reasons unfortunately I cannot give them a perfect rating they only get three stars...

Constantly freezing internet, And When you try and call about it they send you on this automated voice goose chase until it says there is nothing they can do. I pay my bill early every month in full, Why should my service I pay for only work some of the time? Very unprofessional. I would switch from them in a heartbeat if the Apt complex I lived in allowed other wise. I have documentation of times it’s been slow for hours on end. So basically to sum it up, The service blows🤷🏽‍♂️

Comcast gives pretty good service but there are always issues as is normal. When there are few issues or no issues at all their service is very stable and always works. When we do call in to have issues like slow WiFi or various glitches on the cable box fixed the result varies by how experienced and knowledgeable the customer service representative is. So not all issues can be resolved quickly but these guys do what they can

They were fast and friendly. I didnt have to wait very long to be helped.

Really long wait times in your car due to Flu scare “pandemic”

Walked in and got to speak to a rep right away. Issue with the bill was fixed with no problems. Pleasant people.

Honest, clean area. Tries to get u back on the road as fast as he can

Their employees are fraud creators

Young man I made worked with was very helpful in making my payment.

Tried to open a new account, but couldnt because if you are authorized under someones account and they havent pay what they owe on their account you cant open one. That doesnt make sense if it isnt your account why do you have to pay it.i

Its a great service for our internet but trying to pay our bill was confusing with this covid virus stuff.

Canceled our account with them and paid in full. Where told we where good and have a recite to prove it. Now they are trying to say we owe them more money and refuse to let us talk to a supervisor. This place is just trying to take advantage of the elderly and unknowledgeable of how things work. I would advise anyone that is considering them to stay clear and find a better services that doesnt screw you around, put a cap on your internet usage, and refuse to work with you to prorate your bill even when you offer to pay a little extra to have it moved so it can land on your pay cycle properly.

Excellent Service Rep, Elena! Elena, helped me purchase Samsung Galaxy S10+ stressfree. Im saving $20 monthly from my old Verizon account. I can hear and see the phone easily! All my contacts and apps were transferred for me!!!

The staff in person is great, the service tech was great, the on the phone support is terrible. Need local folks so they understand you or at least IT experts. The modem I got worked for 3 months then shorted out, got new modern and the internet went down, stuff was originally not installed correctly and you pay $200+ dollars per month. Newest tech fixed all the old goof ups but still absolutely crazy. If it wasnt the fastest internet by far in my area I would defiantly go with someone else.

Great service. Apply parking

I called this number today and it is not for comcast. It is a scam number and the guy that answered tried telling me I needed to pay a protection fee of $99 and change when i told him i just needed to be transferred to billing and didnt need anything like that he would not take no for an answer and said he cant just transfer since this was the solution department and wanted to know if i wanted to charge my debit or credit. At that point I hung up since I realized it was a scam and not the right number for comcast. I called the right number for comcast and they said they did not recognize that number as one of theirs.

By far the friendliest and most helpful of any I been to.. the phone people took me to the ckeaners!! The people here not only helped me get it all reversed and straightened out. They gave me movie credits for the bad service over the phone! If ya can go here to get it all hooked up!!

Truly a great team at the Longview, WA location. This was our first time using the local office vs. using telephone support. We had questions about about exchanging equipment, service upgrades, etc. Our Comcast rockstar was Tammy S. She did an amazing job, knew her stuff, was able to quickly describe all of our options. She had us walking out of there even happier than we we walked in. Saved us $9 a month too! Thank you!

The staff was awesome

The guy that helped me and my mom was nice. But still hate going here ..almost a guaranteed wait !

No matter what service you have, its Expensive but we have always had excellent customer service.

The staff are friendly, but the prices are crazy. I had basic cable and internet and my bill was $165 a month! Went in to talk to someone, decided to drop cable for faster Internet and its still $130. He threw in some home security system that I dont need since Im in an apartment and that bumped the bill down to $115 a month...

The girl that helped me was terrific finding me the best deal

Went and got the equipment for self installation. Plug and play. Should be simple, Ive done it before. Nope. Four days later before a tech can come out. In the meantime I call customer service and they try everything they can. Apparently a bad box.They sent me a large box with everything new. Tech took it back after he spent two hours working on it.

Staff is friendly and helpful always

Love Xfinity. Great for full package. TV, wifi, home phone, and cell. My dog and gun is security, so not sure there.

Techs have been to my location over 17 times in one year. Caused me to spend over $250.00 on a new laptop that wasnt needed, positive now they ( young techs ) have no idea what their doing! Then theirs the cost of the service its over charging for their programs. Why would it cost $1400. A year for the lowest programming package. Hard to pay when your a disabled senior person.

If you have a problem with your service try the physical brick and mortar location (local) rather than trying by phone and dealing with oversea (outsourced) support. Local employees got our account sorted out right away, great folks.

In and out quick service

Everyone knows cable is expensive,but they have good friendly help in our local store

They add more to your bill almost every month and they dont even warn you

There is a line out the door and the employees are moving extremely slow. I wish they had more urgency to get people through but this place operates more like a government agency. I arrived here at 4PM and Im not sure I will be seen before they close at 5PM. Comcast really needs to have more staff available to help customers.

If I could give a zero I would. Our bill is ALWAYS WRONG, OR LATE. SERVICE IN TOWN SPOTTY AT BEST. SIGNAL DROPS ALL THE TIME.PRICES FOR SEVICE IS OUTRAGEOUS, AND IT JUST WENT UP AGAIN!LOOKING FOR SOMETHING ELSE....I HATE COMCAST XFINITY!!!!!! NOT SURE WHAT COUNTRY THEIR CUSTOMER SERVICE LINE GOES TOO, BUT GOOD LUCK ON UNDERSTANDING EACH OTHER!!!!!!DID I SAY I HATE THIS SEVICE!!!! I Hate this service!!!👎👎👎👎👎👎👎👎👎👎

High prices but great service.

Excellent as always!!! Love my local Comcast agents!

I dislike having to be responsible!!!LMAO--(Pay leaving, BAD! And now😕 FASTER THEN ITS COMING 2 me)

Very helpful and I will be returning in the future.

I have always had great service and support with Comcast. Thank you guys very much.

Fast & friendly...... I even had my service that very same day

Setup for our service went smooth Helena was cheerful and knowledgable.The technician that came to the house to check out a cable condition was friendly and corrected all issues. Even found a problem in the junction box in the street for a niegbors connection and repaired it. Great service all around.

They have a Drive thru but they refuse to use it

Great staff, fast service, and very knowledgable

No hassle to return the equipment but I had to wait over a half an hour for people with more difficult issues.

Worst over phone customer service i have ever experienced in my life. Takes days to be abled to even get ahold of a actual person that can solve the problems you are experiencing no matter how simple the problem is.

Very helpful staff.

This office is closing...payments shall only b conducted by kiosk machine. Sad but gotta cope.

Excellent help. Great service. Friendly.

Great customer service here. Comcast its self is terable.

The woman that helped us was awesome & really explained everything well...made it a really easy visit when in the past I havent had such good luck

I like going in to use the kiosk to pay my bill. Its easy!

Overpriced, but the service is easy and straightforward

Its Comcast... Enough said. Beyond that, the appearance of the place was not what I expected. It was dirty and looked like it hasnt been cleaned in a while. The person who helped us gave us options for returning equipment we didnt need like us mailing out cable box via UPS instead of turning it in at the building we were in...

The phone number is not to our local store. It is outsourced and the people answering tried to send me online or to use an app. I wanted to talk to a person not a computer. When I finally got to talk to a person, they did not understand or speak English very well and it was very frustrating and confusing for me. I need to talk to someone who can help me. I should not have to drive in to the store.

Wish there was a better cable provider.

Great service by Matthew out of Vancouver Washington

While I agree some things need improved on.. I have found if you take the time to let them work with you you can have your problems fixed and issues with billing straightened out . Our Local Office is a Friendly and Efficient place TY

Longview Washington location sucks big-time by far the worst place I’ve ever dealt with if I had it my way I would convince the account owner of the cable account to switch that’s how terrible they are

Im so happy, I have Century link for my business line. For the last few days many of our customers NW. Maintenance, CO,. INC. Have tried calling to get on our landscape schedule, every single call from a comcast customers was not able to hear when I answered, nor could I hear from my end. Caller ID let me know who was trying to get ahold of me. When I attempt to to call them back, the calls didnt go through. I called my phone provider Century link to fix the problem . There are no blocks, and my lines were checked, and my internet connection is all working perfectly. They told me comcast was the provider for all the phone #s I was calling about. Century link was able to connect the calls so my customers were made aware of the problem with their provider comcast. I tried calling comcast, with the only phone number provided on their local website here in Longview, and the same thing happened. The calls didnt go through. Ive wasted my business time, and will be working late tonight to catch up. I have reported comcast, and Century link is investigating on my behalf.Shame on you comcast, customers are the most important part of any business, they can make or break you, and after reading reviews it is suggested that a large number of your customers are being treated poorly and disrespected.NW. Maintenance Company Inc.Tonya Frey owner

Good customer service

Terrible very busy the line system was disorganized I left without being helped

Run. For. Your. Sanity. The most terrible company I have yet to witness in my lifetime. I give Comcast one star for their amazing ability to infuriate me more than any other thing on earth.

Customer Service is uneducated about service & fees, giving customer incorrect information. Signed contracted price is not what you pay for full 2 year contract. Told $250 early termination fee with $10 decrease each month of service, due to moving & service not available where I moved disconnect now being told $660 Early Termination Fees apply. Go elsewhere for service

Comcast is always..... comcast.

Guy was so knowledgable we were in and out.

Quick service and courteous staff

No one answered the phone-12-18 before noon

I have never gotten anything through Xfinity... Im on the phone with them on hold now. Ive been waiting to talk to an representative for nearly an hour, just to see how they charged my account... when I did talk to someone, the first call, they hung up on me, the second call, the line was dropped... the third call Im on hold for an unreal amount of time.