When our office flooded overnight, Jerry and his team were quick to respond. They did water extraction and had ample fans and dehumidifiers to get the job done. We cant say thank you enough. They got us dried out so we could get back to business.
Servpro did an amazing job cleaning my carpets. They were heavily damaged and stained from kids and pets. They were fast and left the house smelling clean. Definitely would recommend them to anyone!
I had water damage prior to the “deep freeze”. Called them to come repair the damage. They sent someone just to take pictures. My wife let them in, as they where leaving they called. I asked about what it was going to take to fix the base frame and stubs. The guy stated he only took pictures of the sheet rock and had to go back and take pictures of the wood.I called the writer that was working on my claim, after the big freeze, and told him I understand what was going on but didn’t want to be overlooked because it was a “small” job. I have never heard back. Left 2 messages and sent a text. Don’t expect service if it is a small job.
I am not only an Insurance Agent but a homeowner. When I had a severe water leak at my house I called SERVPRO of Longview. This happened on a weekend but they were there quick and their service professional. I could not have ask for anything more. For any kind of water mitigation, I cannot recommend anybody more than Longview SERVPRO.
Patrick saw my review and made it right. I appreciate the customer service he provided and I hope the rest of Servpro can have as good of customer service as he does
Very unsatisfied. They came out the first time to clean our vents and were two hours late. The equipment broke so they had to reschedule and scheduled it a week later even though they had the part two days later. They did not clean every vent, they left dust/dirt smudges on painted cleaned ceiling. They used our floor covering to cover vents and did not ask if they could use up our floor covering. They asked to borrow our ladder to clean the dryer vent and just left it outside which is not where they found it, not where it belongs. they left the cover off the dryer vent and now it is lost, any animal could crawl in. Then they call me two months later after not receiving an invoice or anything stating how much I owed and told me it’d be going to collections if I didn’t pay soon. Of course I paid right away. Just very unprofessional
Very nice and professional. Everything was done perfectly. Very helpful.
We love Servpro! The guys did a great job drying our house out! Thank you Rubio & Jason!
Patrick is amazing!
Perfect 10/10