I came in to trade in my lease for a Hyundai and was pleasantly greeted by Ross. He emailed me after I left ensuring me that he will review the inventory and find me a car. After a couple email exchanges, I was disappointed when I didn’t receive a follow up email back after trying to get in touch with him. I ended up having to go to another Hyundai dealership but would’ve loved to have stayed with them considering their convenient location.

Keith was an exceptional sale’s person that will definitely keep in touch with you to make sure you get the right car for you. He goes above and beyond for his clients and will try to help you as much as he can.Would definitely recommend him.

Extremely poor service here in the past year if you’re doing anything other than an oil change. They will also charge you for a diagnoses fee and misdiagnose your car when given the opportunity.Edit:Thank you for reaching out to me. I’m glad to discuss the things I’m still experiencing with this dealership if you can provide a more direct phone number. Thanks

Devin B. worked so hard for us showing us a lot of options, letting us test drive everything. He was very kind and helped answer all of our questions. We were so close to making a purchase here but his boss wouldn’t budge on price and unfortunately the vehicle we wanted was just above our budget. We ended up finding another of the same vehicle a year newer with less miles at the dealership in Redford and the other dealer came down $1,500 on price to meet our budget. We really wanted to buy from Devin but unfortunately Lafontaine couldn’t compete with George Matick dealerships price for that particular vehicle. I hope Devin will see this review and know how much his service was appreciated.

Ross was extremely helpful during the entire process. He kept me updated throughout with phone calls and emails so that the paperwork went smoothly. He went over my vehicle before leaving to help me understand all the features and even followed up to make sure I was happy with my Santa fe. Over all very professional and easy to work with.

I moved here from Georgia not knowing where to take my car. I went to a dealership in Dearborn and had the worst experience. Afterwards I called here and was able to get my car in right away! Both times now that I have been here I have had amazing service! Amanda, the service advisor is super nice and helpful. I recommend this place hands down

Felt very welcome here, did not experience any high pressure sales that can be common at other places. Would definitely recommend to anyone looking to buy/lease a Hyundai.

From a customer service standpoint, I couldn’t have asked for anything more. Neil was my representative and dealt with everything in an incredibly professional and punctual manner. I had a couple unusual issues with my vehicle including a malfunctioning blower motor, a faulty key fab, and an unfastened mud guard. Neil delivered all of the work without any cost or inconvenience to me apart from an additional oil change that I paid $45 for. The car is running wonderfully and the wash and wax he threw in has lasted well over a week, even through multiple days of rain. The crew did an excellent job with everything and I couldn’t be more pleased. Thank you Neil and thank you Ralph Thayer Hyundai, I will exclusively be coming to you as long as I have this car.

Devin, Dale and Tom were awesome! They made my leasing experience so easy and they took the time to explain everything to me. They worked with me to figure out the best way for me to get out of my old car and into a new one. Would recommend everyone go here when theyre ready for a new car!

This is a really good dealership. Our purchase experience was great and service experience has been excellent.Recommend for your next vehicle purchase and/or service.Our 2020 Hyundai Tucson was our first non-American vehicle purchase.Excellent vehicle and brand.

Horrible service and attitude. They dont seem to care customer at all.Hyundai Customer Care Team scheduled a special inspection (?) at this dealer for windshield cracking and chipping too easily on 2020 Hyundai Palisade. The dealer who sold the vehicle did not want to look at it just because windshield glass is not warranty part.The reason why the customer care team set up the inspection is due to it chipped/cracked too easy, 2 cracks and 5 little chips ( poked but did not all the way through ) in 2 weeks. Basically, if you can hear any tiny little sounds on windshield ( no matter how small the object was or how lightly it touched the windshield ), 2020 Hyundai Palisade windshield will be chipped or cracked. It really feels not safe to drive on highway.The service manager in this dealer did not even want to look at it initially, or does not even listen, keep claiming windshield is not in warranty and it is normal to be chipped or cracked. This was exactly same attitude from the dealer who sold the car to me.Said over and over that he is nothing to do with Hyundai Customer care team and he does not care why customer care team set up an appointment at his dealer and does not care about the issue. He does not seem to care what so ever.The experience at this dealer in addition to other Hyundai dealer made me conclude that once Hyundai sell the product, they really dont care customer feedback, never even try to listen what is really happening on their product after sale is completed.I will never buy or deal with any HYUNDAI/KIA PRODUCT in my life again.

Going to Ralph Thayer for maintenance and repair has taken away all of my anxieties about going to the mechanic. I dont have to worry about being a smart customer. I dont often write reviews, but I have plenty of reasons to leave a good one here. Harpreet and his team are professional, yet they feel like friends and loyal members of a community. They always remember when they last saw my car, and communicate each step with me. This Ralph Thayer service location also has a very nice waiting area, except I rarely need it. The mechanics have the equipment to do routine service quickly, and if its going to be while, there are options for renting a car.

Sales manager and personnel were knowledgeable and gave us personal attention. They followed through with every promise. They did not push us into a sale. Really enjoyed our experience at Ralph Theayer Hyundai and plan to send others their way.

The staff was friendly and got the job done without making me wait too long.

Great service team and feel they try to earn your business instead of taking it as it comes. Hyundai is a great brand and has demonstrated to be a quality product thus far. Recommend this brand and team.

Great place. Easy, fast service.

I love this place bought my Tuscon from here in 2019 June and it is still a great dealership where they care about the customer and your vehicle

Friendly staff. Clear information about my vehicle. Easy scheduling of service.

Love the professionalism, personable Demeanor of the staff and the fast service

Service advisors are all helpful and courteous. TY!

This dealership is hands down the most wonderful and professional place I’ve ever been to! Neil and Harpreet took wonderful care of me and my car, tho my warranty company turned their backs on me when my engine went out in my 2018, these guys did everything in their power to keep me happy and they have went above and beyond to take care of me! I’m so thanks and I greatly appreciate you guys! 🥰🥰🥰🥰🥰🥰

Fast, easy transaction. Salesman was great.

My buying experience at Ralph Thayer Hyundai was great!

The actual work performed on our vehicle was fine but goodness could this entire organization really use a refresher in customer service and communication.We brought in my wife’s vehicle for some warranty and recall work that took much longer expected. We realize this was during COVID times and understand that things would take longer than normal but going 3-5+ days without updates, not answering phones, and not returning voicemails & emails seems inexcusable.On top of that, the assistant service manager defiantly spoke in different tones when talking to my wife then when talking with me.If the option of other dealerships are available, we would personally recommend going elsewhere.

Loved the easy process of working with Joe to purchase my new vehicle

Honest and friendly people at the service department!

I would recommend this dealership to anyone looking for a no pressure sales approach that really understands the value of your time. My salesmen - Joe Brooks let me get a good feel for what vehicle features, wasnt pressuring me to buy anything i didnt need, and ensure that when i was ready to execute the purchase it was concluded in under 30 minutes - now who can say that bought a car every that quickly!!! Additionally, Joe knew the answer to every feature question no matter the brand or the model. And, the small issue we food with my CPO vehicle was identified and scheduled to be immediately corrected without any hassle.

We have purchased 2 vehicles from Ralph Thayer Hyundai and appreciate the attention to detail Christopher Edwards offers. An honest salesman that has the customers best interest in mind. We will continue to be loyal clients of Christopher.Thank you, Christopher!! -Doug & Jason

Being an essential worker during this time and working 8a-4p everyday. This dealership would not work with me to come in for a 4pm oil change appointment. Stating Well, we start closing and leave at 5pm Seriously? With this extremely poor customer service, Thayer automotive and Hyundai lost me as a current and future costumer. My next vehicle will definitely not be from Ralph Thayer or Hyundai.

This was my first time using this location. Everyone I interacted with was very helpful and pleasant. Neil made sure to keep me informed about the progress on the work and was awesome to deal with. Overall, I am very happy about my experience and will most likely be back when I need anything.

Always quick service!

Every time I scheduled for vehicle maintenance or other diagnostic checks, the staff provide excellent customer service, and are quick to complete the work. I also appreciate the handwash they provide free of charge as well!

Had my ECM software updated today, everything went fine and was quicker than the time estimate. Neal also put my new car on the lift and showed me the panel that has to be removed for an oil change, noting the placement of different screw types. I was very impressed. Good Job Neal.

I absolutely love going to this dealership and Harpreet goes above and beyond his way to help and provide an excellent customer service to everyone. He makes sure his customers gets a five star service plus he’s very knowledgeable about his work. I have been to other Hyundai dealerships before but ever since I started coming to this one I stopped going to other ones. I would definitely suggest going to this dealership and ask for Harpreet services!!!

Very good customer service and dedicated personal detailsVery thorough and explained everything as clear as it could be.

I have been going to Ralph Thayer Hyundai for about 3 years now and they have always gone above and beyond for me and my car! Harpreet and the mechanics are the absolute best. They are all so friendly and show me exactly whats going on with my car. When I was going to swap my summer wheels with my winter ones, they offered to drive to my house to pick them up and take them back to the dealership and change them for me. I highly recommend this dealership because the service and quality is excellent!

I would like to compliment and thank Ken Berman for his professionalism. He spent time explaining the issues with my daughters Elantra and was very knowledgeable and efficient.

When we call for an appointment, people are prompt and courteous. They provide timely service and we will definitely use them for future service needs of our Hyndai car as long as we own it.

I purchased a new vehicle from Thayer in the last year. The buying process was awesome, but their Service Dept. has some improving to do. A few months after I purchased my car, my tire started losing air. I took it to the Service Dept and they told me I needed a new tire for a car that wasnt even six months old. I purchased it at their behest and I later found out I could have purchased a tire for $100 less. A few months later...same issue. They tell me I need to purchase another tire. This time I decided to go somewhere else. They fixed my tire for free and sent me on my way. I will never use their service department and all future purchases will be made at another dealership! I will not be a repeat customer.

Great and friendly personnel. I will give Chris A+. They go the extra mile for customers and are honest with their prices.Returning back to oil change and service, these guys are the best: respect of your time, quality of service, smile at the door, ease of payments.

Weve had a Hyundai before. We tried out the palisade on this occasion and its quite impressive. Service was quick also

I will be going here from now on I will never go back to Glassman . I had so many problems at Glassman they know kind of problems that I had so I dont feel that way here I will be going here from now on Im so glad that its close to me.

Ive been coming here for over 5 years and cant say enough about the exceptional service and awesome staff. I trust them completely to keep my car road worthy and safe for me and my family. Harpreet is my go-to guy. Hes super personable, genuinely takes interest in knowing his clients, is knowledgeable about each vehicle, and will only recommend service if its truly needed. You can count on him and everyone else at this location to do an A+ job. Keep up the excellent work, guys!

Today (February 15, 2019) my daughter was travelling from Windsor ON to Ann Arbor when her Elantra lost power and stalled on the highway. You can only imagine how I felt when she called me back in Canada when I was unable to come to her rescue. I looked up her location on Google Maps and then searched for a nearby Hyundai dealership. Ralph Thayer Hyundai popped up with a 4.7 star google review. I called my daughter back and she said the car managed to start again so I told her to get off the highway immediately. I then directed her to Ralph Thayer Hyundai. Meanwhile I called the service department and explained my daughter’s situation. The man on the phone asked her name and said he would be ready for her.She finally made it (stalled one more time but the car started again after a 5-minute wait). The service department welcomed her and even made coffee for her. They thought they found the problem (a circuit card had come slightly loose), fixed it, and test drove the car. Everything seemed fine but shortly after she left the car stalled again. She made it back and the service team looked into the problem again. They then suspected the crankshaft sensor. The part was not in stock but one of the employees drove to another dealership to get the part. They installed the part. Did an extensive road trip, with my daughter, and the car was now fixed.My daughter was treated excellently. I felt confident the whole time because everything they were telling my daughter sounded right. They explained everything to her, showed her the parts, got her water….OUTSTANDING. In today’s world you hear the horror stories of car repair. This is a great news story. I can’t thank you enough for taking care of my daughter.

My car needed a new engine. Harpreet took care of me and my car. New engine runs great. If you have any Hyundai needs, go see these guys. The parts guys are pretty awesome as well.

You can expect quality work and reasonable pricing. They will not over-sell services that are not needed. Ask to speak with Harpreet or Neil and you will be in good hands! My family describes Harpreet as excellent in customer service and a great brand-ambassador. Work is thorough and helps to keep my 2013 SUV in top shape for years to come.

Great place! Took care of my 2011 Hyundai Sonata. Need to have an entire engine replaced and it was all covered by the warranty.

Amazing sales team and very helpful and fast service. Everything was explained to me very clearly and work done was quick and done with quality

Horrible service!!! Went there and was greeted by a young guy name Chris who is their sales guy. I said I would like to check out the Palisade and he simply unlocked the vehicle for me. Showed no interest to come join me outside and did not hand me the keys either. I went back in and said were you planning on coming out with the keys and he simply said I unlocked the vehicle for you and nothing else after that. I had to walk out at that point. How did he expect me to check anything out without the keys? I have no idea how he became a sales guy. The place was dead too.

Please note that I am a very demanding customer and am very particular with my consumer choices. In consideration of those two factors, I must share with you my overwhelming confidence in the Hyundai brand and specifically the Ralph Thayer Hyundai organization. I have purchased four (4) Hyundai vehicles within the last 3 years: a 2017 Santa Fe Ultimate; a 2018 Hyundal Santa Fe Sport Ultimate; a 2019 Hyundai Kona Limited; and a 2020 Hyundai Tucson Ultimate. The last 3 vehicles were purchased from Ralph Thayer Hyundai. (I didnt continue to patronize the the previous dealer due to customer service issues and game playing.) Again these cars were purchased, for cash, over a span of thirty-two months.I am very impressed with each vehicle, and though we have had problems with two of them, the service and sales departments at Ralph Thayer have gone above and beyond to address all issues. We are a Hyundai family and I will only purchase from Ralph Thayer Hyundai, located in Livonia, Michigan. The last car, the 2020 Hyundai, broke down last Friday evening and the engine overheated. The service department, being open on Saturday, addressed the issue promptly and we were able to pick the car up on Saturday afternoon. Our family did not miss a beat due to this kind and courteous gesture. I so thankful that there are still business professionals that understand and exemplify the true meaning of customer service.To the dealership owner, based upon my personal experiences with your staff and co-workers, you have an outstanding group of individuals who represent your organization extremely well. You are blessed to have them.John Brown, Southfield, MI

Fast quick and easy service. Everyone is very professional and kind. Car buying and servicing can be stressful here they make the process easy. Thank you!

Everyone at Thayer Hyundai service is professional yet personable. Even on their busiest of days they go above and beyond to make sure your car gets the expert service it needs and keep you informed every step of the way.p.s. Thank you Harpreet!

Was going to buy a car their until salesmen didnt return phone calls for two questions I had. Bought somewhere else. If you dont take care of your customers someone else will. Oh yes also they did not give me the $50 promised for taking a test drive

Very worst service I ever had. This location Hyundai service is totally money minded. I informed issue with car which you can find only while driving more than 40 miles speed. But they hesitated diagnosis even though I informed earlier in my appointment. They did not even took a drive to diagnose. They gave me the car As is how I gave it to them saying could not able to diagnose bring the car in some other day and they have many cars to oil change service. They billed me only oil change .. now I am giving the car outside.. as I couldn’t able to drive more than 40 mile speed.

Great service! Excellent customer service and exceeds expectations. We will be back!

I love Ralph Thayer Hyundai very friendly in all areas Service is wonderful they are a part of my family now.

Latest visit was quick and professional - The tech working on my vehicle, Brian was honest and open and Neil was really nice!

Great place. I take my 2011 Hyundai Elantra here for service and never had any problems. Never once has anyone tried selling me something that I know the car doesn’t need, if I have questions they always have answers. They take great care of the cars and their customers. 13.5/10

Our Tech. was really great spelled out everything and how it would all play out and done in a very timely manner.

Very impressed with your Covid protocol

Was very kind and even after I could not get a car they was still nice

Great and nice place. People are nice and oil changes are quick.

Harpreet in the service dept. is very professional & courteous, he makes you feel like family.

I really like the service in Ralph Thayer Hyundai. They are doing really good and informing the problems about car and checking with us to do necessary things.

Service staff are excellent, waiting lobby is very nice!

I discovered Ralph Hayer Hyundai a few years ago after getting horrible service at LaFontaine. I’ve continued coming here ever since, even though I have to drive further. Harpreet has been great to deal with and takes great care of my vehicle.

Neil was friendly and helpful when I needed a ride to the dealership. I also want to say thanks to the mechanics who replaced my battery and helped me retrieve something that fell inside my hood.

As always and awesome experience Christopher Edwards. J

Never had a problem with service or when I bought the car.

Mixed bag: love my car but it will be in service 300% more than out because they dont stock my tire.

Have had my Genesis serviced here several times and have appreciated the honest and fair pricing and demeanor of the employees.

Make sure you see Dale! Excellent salesman!! Excellent dealership!!!

Quick diagnostics before long holiday road trip were awesome!

Very Good dealership to buy your next Hyundai, these guys gave me the best trade in rates plus the best rates for my new car. Thank you so much for making it all so easy and quick Don and Tom.You guys are doing an amazing job !!!Will be surely recommending you to my friends in future!

Service is always on time and complete. No issues with any repairs or unexpected billing(s).

Harpreet and Neil delivered great service. I will be returning in the future.

NEIL and HARPREET. EXCELLENT SERVICE. THANK YOU

Great service - love the Saturday hours!

Ive been with Hyundai for many years. Have always been given a great deal. However, when I went to the dealership to trade my 2015 with 22,400 miles I was offered 8,500. I was told Hyundai is not going to lose money on a trade in, maybe California does things differently. You havent bought a car in the Detroit area. Extremely disappointed. I seriously thought Hyundai was the same across the board.

Great service workers

I just bought a 2018 Sonata Sport August 21st 2017 from this dealer. I had never heard of this dealership I had gone to another Hyundai dealer 1 hour before and was planning a stop at a Toyota dealership after visiting Thayer I had just had my 10 yo Toyota Corolla Totalled in an accident on Thursday so I needed a car desperately. FOUND my experience at Thayer a Wow experience from the salesman Don Shellnut to the final signing person Tom Kozlowski extremely informed and helpful staff in helping to get me into a new Hyundai I have been a Toyota person and now trying a new car company

Awesome first visit! The staff are friendly and move with a sense of urgency! I will always come to this dealership!

Awesome service, took care of my care nicely thanks to Ralph Thayer Hyundai

Amazing service, couldnt be happier! Harpreet is the best.

Great sales team, great service department, and all my concerns were handled with minimum effort on my end. Great place to buy a car.

A Classic dealership of the original as it gets

Discovered my rims were peeling after an oil change. I told the service manager who responded, “let me know next time I’m there and he’d photograph it and send it to Hyundai. Why couldn’t he have done it while I was standing there?

Bought my first hyundai here in 2008, sadly I bought my second from liberty/Feldman in 2015, horrible experience. Go see don at Thayer, great guy and very patient. A true pleasure.

Very pleasant and cordial experience from the time I arrived at the dealership, through the actual purchase and delivery of my 2017 Tucson. Everyone on the staff was extremely helpful, knowledgeable, and courteous throughout the process.

I plan on purchasing a 2016 Hyundai Equus Unlimited here in the Michigan metro Detroit area at the end of May. My biggest concern is it really worth $23,000 to $27,000 with it being a rear wheel vehicle thats also 4 years old. Ive been driving my 2001 Lincoln Town Car signature for about three years. I like to know from someone who at one point owned or still owns a Hyundai Equus whod drived it year-round meaning in the winter with snow and summer time if the ride quality is better with the newer technology in the snow. Ultimately I like to know if the Hyundai Equus is better in the snow than my 2001 Lincoln Town Car which by the way is over 5000 pounds.

The body shop is terrible. kept my van for over 3 weeks. . damaged my head light, did not fill tire they put on. very poor service. Takes advantage of women. not fixing the van correctly.

For the services I used, staff very polite and professional

Good price!Quick and reliable service!!Very satisfied!!!

Hyundai dealer, Livonia Mi: may not apply to other stores in group. This is an unusually high rating, based on just over 1 year of experience. Bought an Ioniq hybrid at great price, with friendlier & more helpful sales rep than any other Hyundai dealer at time. Fact that wife loves the car - which has impressed both of us - doesnt hurt rating. But beyond that they have handled service well, including a recent Recall repair.FWIW: Ioniq is SEL with Tech Pkg, & returned Over 55 mpg for 1st year (& over 60 this summer in local commute);FWIW 2: past experience with VW store would have produced much lower rating. Maybe overall quality has gone up for the group, or perhaps only for the Hyundai store...

I have nothing but great things to say about their sales staff Don(Donnie) Shellnut! I had NEVER met such a genuinely kind, caring, and integrity-minded auto salesman. He was very helpful, and knowledgeable about the Hyundai product. I was not really certain of what I wanted, and it took me almost 2 months(! Aug/Sept!)and Donnie was very patient to explain the different benefits and features of the 2 models I was considering. I was there numerous times just to look and talk. He patiently kept following up with me, with no pressure at all.I REALLY wanted to buy a Hyundai from Don at Ralph Thayer, but it ultimately was a matter of finances. I simply didnt have the means or credit to buy the car I wanted from Ralph Thayer. Their deals on cars were great I must say though! They had great specials at the time I was looking.As a side note, I had gone into another Hyundai dealership in Southfield on my way to work one day to see their inventory. Hands down, no comparison! So-so salesman, not as knowledgeable or interested in helping, higher priced.Seriously, you wont be disappointed in Ralph Thayer, and especially if you ask for Don Shellnut. He will genuinely take care of you, and your car-buying needs.I felt so bad that I couldnt buy a car from him, that I went back to see him to explain and apologize for taking his time. He was so wonderful and very understanding.A very kind, humble, caring human being. God Bless You and your family Don. Ralph Thayer is very fortunate to have you!

In went in and they got me out fast no problems

Worst place, I wont recommend this place to no one. bad experience of my life and they so rude and unprofessional. my contract was full of tons of error they had to cancel my contract after a month now they pulling my credit all over again to get another one who does that. thats what happen when sale man dont know their job....

Excellent customer service.

Disappointed

Great service, all work done on time.