This is a great place to do business. I have had the pleasure of doing business with them for about four years, and each experience is a great one. Earl, one of the front counter employees and is a great guy to do business with. Always very polite, personable, knowledgeable, and is up front and honest about what to expect. Ive been to other Good year stores, but the great customer service with Earl is worth the extra driving distance.

Clean, neat, honest, kind courteous are just some of the words to describe the staff here. I came in due to an emergency and was immediately greated. I was informed of the time frame and my vehicle was completed well before the stated time. They are the best!

I had the best experience. Earl was friendly, professional and polite. I spoke to him over the phone and decided to take my truck in for new tires because of how polite and knowledge he was. Received a great price on my tires and alignment. I look forward to you taking care of my truck for years to come.

Had my vehicle in because it was overheating. Earl made sure i was comfortable and happy during the entire repair. I did not feel like I was being pressured or forced to purchase anything. Earl took the time to answer all my questions and made sure i was informed about everything with my vehicle. Thank you Earl!

First time at this tire store.I made an appointment for a tire repair (screw in the tire) and rotation of all 4 wheels.Got me in at the appointment time and took care of my truck as they stared.The price was better than the the competitors.I will return for future needs.

Scheduled a 2pm appointment for an inspection and alignment. Arived prior to appointment to be informed that this locatin does not honor reservations made through their system. If scheduling an appoinyment dont waste your time.

Good Year is AWESOME AND HONEST ! I took my car here to get breaks because belle tire in Livonia on middle belt and 7 mile told me I needed back breaks and rotors back in Sept. so I decided to wait because at the time I was getting other work done from them so I didnt have the extra $385.00 that day. Come to find out on 12/1/2020 when I took my car in to good year since there price was a BETTER price. I was there for about 1 hour and they asked me who told me I needed breaks and rotors because they said I didnt need them at all they said I can go another 25,000 miles. I really appreciate there honesty because they could of just taken my money since I told them Belle Tire inform me what I needed. So sad everyone CANT be trusted these days but moving forward I will make sure Good year gets my business and I will most definitely refer them to other people. I been doing business with Belle tire for SO MANY YEARS Im wondering if everything was true that I needed SMDH........... Thats why I called corporate and things are being handle. I would like to Thank Earl and Troy for being the honest person they are Thanks again Good Year!!

Scammers! Tried telling me they legally couldnt sell me a less expensive tire 🙃

Very helpful. Very friendly & very professional.Thanks for helping us with the tire for Lenas Jaguar.We will be back.

Christian went out of his way to help me get new tires. He found me the best deal possible and continued to give me options until I was completely satisfied. I could not be happier with my purchase!

Earl and Christian were great...thanks for the great help as always with my tires...very professional.

I’ve been going to this specific Goodyear for some time now. They’ve given me excellent customer service every time. Things happen but when it does they really take care of you here no questions asked. A special shout out to Tamara the amazing manager that always takes care of me!! Thank you so much again!!

On a Sunday morning, my son needed emergency help for his Saturn. First was a flat, then donut spare deflated while driving. So a quick internet search lead me to call Earl at Goodyear (near Middlebelt). His professionalism and courtesy went beyond my expectations. I got a great deal on four new Goodyears, plus some of the best personal attention and customer service Ive seen in a long time. Thanks to the outstanding crew in Livonia my sons Saturn fixed quickly and within our budget.

This store is awesome. Earl the manager treats you with courtesy and friendliness. Their prices are on par with other repair facilities and they dont try to hustle you to have things done to your vehicle it doesnt need. This is a new store and it is clean and inviting. There is coffee and cable TV in the waiting room. I wont go anywhere else

Have been coming here for decades.They never disappoint.Best service and prices as usual

The actual work has typically been great. But its hard to get to that point. Dont schedule an appointment online: they over book and youre lucky if your car gets serviced the day youve made your appointment for, let alone the time. Counter people can vary between heavy upselling and total indifference.

Brought my Jeep Cherokee in for tire repair, (had a flat tire the night prior) they tried very hard to repair it with a patch but whatever puncture the tire made the hole too big to repair it. So I had to buy a new tire, and they gave me a good deal on it. Staff and repair personnel was very friendly and courteous, waiting room is very clean. I would definitely recommend this place for any repairs on your vehicles. Keep up the good work guys!

This location had wonderful service and the manager earl was amazing to work with he went out of his way to make sure we were satisfied with their service. I will be back again

First time there. Fast service, great prices, friendly staff. Will definitely be going back.

Well... I didn’t even get a chance to set foot in the place. I made an appointment to have timing belt changed for January 20 online and I just called to confirm appt. and was told that they don’t provide that service even though it on the website. I asked the gentleman where was the next Goodyear store that does and he said that none of the stores provide that service.

I really want to give them 5 Stars because some of the employees here are awesome but there also are several who should not be allowed to serve customers. Two of my experiences have been great with employees that went above and beyond expectations. The two other times I have had to deal with rude and unhelpful individuals. Another reason for only 4 stars is each time I have left my tires in both vehicles have been over inflated and they do not torque lug nuts to the correct specification. They over tighten them which could be an issue if you are on the side of the road with a flat tire. I personally just adjust the air pressures and loosen and re-torque the lug nuts to the OEM specification once I am home.

This location is insanely busy. That being said, they were able to get my tires on, on NYE just before a winter storm was rolling in! Thankful for that!

Had an online appointment. Came in and they told me I didnt have one. I showed them the email, the guy looked at me and said sorry they just started on another car. Never gave me a wait time. First time there too....

I had a flat....and was turned away at another place on a Sunday. I called Goodyear to see if they were open, and I had a new tire in less than an half an hour. The management was great...and no hard sells. I went back for the alignment deal (especially because of MI potholes) went back for 2 more new tires and another one was patched that had a slow leak. Again, no hard sells....which makes me want to keep giving them my business.

I havent purchased tires from here so I cant speak to their quality of being tire salesmen. However I did go here for an oil change. I normally go to the Goodyear Auto Service center in Plymouth, MI on Main Street which is what I recommend you do if you want good service. My experience here was poor from the begging to the end. After the oil change I received my car back with a big oily hand print on the back door. I let the salesmen know I was upset so their service person came out with a dirty shop rag and cleaned it. Rather he just rubbed the oil around leaving a mess. I called to speak to the manager Earl from which I just asked that they pay for a car wash which is $3 just around the corner. He said the only way they would fix the problem is if I dropped my car off for the day to have the outside detailed. The only option given by him was to inconvenience me as much as possible.IF YOU WANT GOOD CUSTOMER SERVICE AVOID THIS PLACE AT ALL COSTS.IF YOU WANT GREAT CUSTOMER SERVICE GO TO THE GOODYEAR IN PLYMOUTH, MI ON MAIN ST!

Very nice shop! Earl runs a tight ship. The store and facilities are very clean and well organized. I’m from out of town and had a warranty issue. They had no obligation to help me, but they did! I highly recommend them based on their courtesy and professionalism. The few negative reviews seem very spitefully based, and not what I experienced at all.

This location had wonderful service and the manager earl was amazing to work with he went out of his way to make sure we were satisfied with out service. The place was very clean and the outside was diced so no one would slip. I will be back again

Earl & his team r great. Never have a problem w/my car, after they have serviced it.

If I could give zero stars I would. The managers in here the lady and the guy Earl, are VERY dishonest. They try to charge for things you tell them not to do. Then tried to say they have a recording of me saying that I okd it, but they wouldnt let me hear this recording why because I NEVER authorized the charges. Nope I or my family or my friends will not patronize this place ever again. This is the second bad experience I have had with them I am done.

These guys are great. They got me in late on Sunday and repaired my tire for free. Comfortable lobby and excellent service. High recommended

Great service! Tamara was so nice and extremely helpful. She converted us from Belle Tire customers to Goodyear customers.

First time customer, dropped my car off to have a flat tire fixed and it was fixed within 30 minutes. They also advised on other issues with my car but did not pressure me into a sale. Overall it was a great experience and i couldnt have asked for better service.

WARNING! THE 5 STAR CUSTOMER REVIEWS ARE FROM THE GOOD YEAR EMPLOYEES.Bought 4 tires for my car, and 4 tires for my brothers car. Never coming here again.Earl Sides. If you look at these comments its all about a guy named Earl. The guy is extremely confrontational. He tries to bully you into getting service done. He screams and shouts at you even when you are being calm. Honestly, do not go here. The guy is absolutely insane. I thought he was going to start fighting me. He got in my face and was screaming at me. I wish I was exaggerating. If you read some of these reviews you can see many customers talking about the store manager Earl Sides. Go to another Goodyear location but avoid this place. Earl and his coworker Tamara are extremely violent.

Customer service skills was outstanding met three of the crew or staff made me feel very comfortable and thanks for the water will come again and will recommend you to everybody

Called me 15 minutes before my appointment to say the mechanic is so busy today. As I didnt answer the phone while driving to hear that I may need to reschedule.However, they managed to assess my concerns at the end.They recommended that I need to change the struts and the knot and other things *~2000$) went to another place and we found I need to change different things ( ~700$).Do not know who is saying the truth but the sounds just disappeared.

Just went in to get a new tire. Told them I needed a new tire and a tire rotation. They said it was a 2 hour wait. I said I understood. 2 hours later they said they didnt have the tire and I had to come back in a couple of days. I am really mad that I had to wait hours to be told they couldnt help me. When I checked in they knew what car I had, what tire needed to be replaced and could have looked it up instead of wasting my time. Will never come back here. Edit to add- just went to a competitor- they actually looked at my car to let me know they had to order the tire instead of making me wait 2 hours to tell me! Goodyear just lost a 20+ year customer.

Horrible experience, I called ahead to make an appointment for an oil change and tire rotation. Waited 1 hour just for them to tell me my oil level prevents them from doing an oil change because its against company policy. Really that took an hour? We drove over an hour to get there least they could do is when I made my appointment tell me if my oil level isnt topped up they wont help. Just ridiculous I went down the street and they guy did the oil change no problems said oil level was fine.

Absolutely terrible service. I had an appointment for 8am to have new tires mounted. I was the only customer there, my vehicle wasn’t in the bay until 9:15. They didn’t complete the job until 10:30. Took 3 workers 2 1/2 hours to complete the job. Along with scratching the paint off my wheels. Then you get the bill and that was absolutely ridiculous. I will never go back there. I plan on calling the corporate office

Terrible customer service. I came in for a tire repair the 4tg of july . There are no customers there at all. The guy at the front dest tells me that its going to be two hours for a tire repair because his worker needed to clean the bay? I asked if he could just look at it before so i know for sure if this car needs a repair or new tire. I leave the car with expectations that is going to he two hours. I get a ride and im gone no longer than 45 minutes to recieve a call saying they cant repair it? This shop totally incovience me. And could really care less. When i asked him why.. he proceeded to explain to me why his worker needed to do his busy work.

We asked them to do oil change and tire rotation only. Around noon time, the service manage Tamara said we need to change the brake rotor/pad with 3mm thick and also the air filter was really dirty. We came back to the store and saw the air filter and the brake pads/rotor and agreed to do that. 5:17pm same day, Tamara said her printer didnt work and she asked to send me a soft copy, we thought things happen sometimes and agreed. She did send to me. But when I got in the car my son and I got ear hurt with the noise which was never there before their service.Then we came back to the store Monday morning, dropped the car key to the store manager Earl Sides asking them if they installed the air filter correctly or any other reason that could cause the noise. In the afternoon, he said they didnt find the noise. I drove back to home and the low frequency noise was with me again and made my ears painful. So I was trying to see what else could cause the noise and thought of the oil quality. Then I tried to take a look what kind of oil they were using for me. I found the soft copy from Tamara, it says the oil cost me $54.95 which was the most expensive oil in that store. Then I noticed something new to me: transmission fluid exchange and fuel system cleaning which cost me $239.95. OMG, they never told me they would do that to me and I didnt ask them to do that either. I WAS CHEATED BY TAMARA WHO SAID HER PRINTER DIDNT WORK.Tuesday morning, I came to the store again, and asked the store manager to print out the receipt. He said his printer still not working. He needed to write down for his customers, so I asked him to do the handwriting for me, he refused. I knew something must be very wrong. I thought of the folder that my car key was put into on Monday. I asked him to show me the folder because all the paperwork should be there, the store manager was nervous enough and he put the folder in his arm saying this is mine. I asked him if he trusts in Jesus, he yelled at me saying his beliefs is nothing with his business. So I asked if he wanna me call 911, then he threw that folder to me. I TOOK pictures because it says 9/17/2016. He has the hard copies but lie. One more thing, there was another lady in the store when the story happened.Then I had the technician in my car and he heard the noise; then I had the store manager in my car and he heard the noise again. I said it could be because of the oil quality. Later the store manager agreed to change the oil and see if they could fix the noise. Same day, he called me saying he sent my car to his associate and they couldnt hear the noise. Then I had to leave the car in his store because I couldnt drive a car which makes my ears painful.Saturday morning, I went to the store again. He said theres no that kind of noise after he changed the oil for me. Then I asked him about the transmission fluid and fuel system cost, he agreed to get me refund. I checked my car, its no that annoying noise any more. I was planning to sue them if not refund but still want to and would be able to do that recently because of their dishonest.To conclude: 1) the $54.95 oil from the first time couldnt be the real $54.95 one but could be less expensive one. Or the oil quality is really poor for this kind of brand. 2) Not honest at all but with cheat in the whole service. 3) poor attitude from the service manager and store manager. So if you dont wanna get these poor serviceand save your time and money, get away from this store. I wont recommend this place.

My car never drove the same after they put me new tires. Its like Im driving butter on toast the tires they put on are the best tires you can possibly get. And before I had an alignment problem now I feel like I just got my car brand new. Thanks guys for the $40 rebate

Took my car in to find out exactly what was causing it to idle roughly. I already suspected that my spark plugs were bad but in addition to that I was told that there was a cylinder 6 misfire. I was given a quote for $1500 for 6 new spark plugs and 6 new ignition coils for each spark plug. The service representative obviously realized that I was about to leave because she then came back with a new quote on what I actually needed. What i actually needed was 6 spark plugs and 1 ignition coil for $750. Instead of giving me a quote for what I actually needed first and then recommending add ons they tried to charge me 2x the price for 5 additional ignition coils that I dont currently need. Besides the ridiculously high price for essentially 5 minutes of extra work; I dont think its good business to try to charge people for services that they dont need. At least not good business for the customer.***Update***They also forgot to put the engine cover back onto the engine after working on my car. Now I have to make a 2nd trip out there.

Got an online appointment and had to wait for 2 hours for an oil change. Later the lady at the counter told me, online appointments are not aligned with the actual appointment scheduling person at the store and I have to call before I go there. Really? Whats the point of making an appointment then? She further continued and told me the wait time is actually 3 hours, and if I had called they would have told me that. Come on guys, 3 hours for a simple oil change? And this is not the first time. I had the wheel alignment done here a while ago and they had broken a lug nut somehow taking the wheel off. I had to pay $100 for the damage which was because of their fault.NOT RECOMMENDED AT ALL. AVOID THIS STORE!!

Honest and efficient. Took care of an oil change and rotation on our fusion. Highly recommend!

Had a flat that Could not be repaired . It was very cold out and they changed the tire to my spare and didnt presure me into replacing. Life savers. Super nice and caring people. Sat jan 28 2017. Great job.

The staff were all very friendly and accommodating!

New and clean. Something wrong with free Wifi. Manager is all business could be more friendly probably needs some coffee in morning. First mechanic who ever replaced air filter cover correctly impressive

Nice staffs, and Im ok with the service and the total price generally. Give three stars for two reasons: (1) the road hazard warranty was added without asking for my aggreement, (2) technically, the tires mounted are not new but years old, they were installed without asking for my opinions. Usually I pay what Im asked to, but when I have time to examine those paperworks afterwards, I found I could have saved some bucks but they chose to add it without notifying me.

I came here to swap out my summer times for winter tires. I only needed them to switch them out as I have two sets. Belle Tire charges 20/tire IF you bought the tires at one of their locations. Goodyear only charged 20 for the entire set. Its ridiculous how much of a rip-off it can be just to use a torque wrench to move some lugs at Belle Tire so I appreciated their service. They worked hard to get to my car when they were understaffed for the holidays as well. I will say Im a tad peeved that they didnt put my wheel locking kit on the winters when they swapped them over - thats obviously the point of the kit in the first place, but thats a small issue. Its understandable when they were understaffed and I didnt care to complain considering the good service I already got.

Made an appointment for a nail in the tire for 10 am. Short story, here I am In the store at 2pm and still have not touched the car. Maybe because it’s sunday or they are understaff but not impressed. Was told one more in front of me. Not okay.I began to read the reviews while I was waiting, there must be a bias or something. As what I am experiencing is something totally different than what the reviews say.A gentleman in front was checking out so I asked him how long did he wait he said 20 minutes. I asked the rude Goodyear employee, cody, why he said “the tire was not on the vehicle”. If that was the 4 hour deciding factor I would have taken the tire off. Yet back to why make an appointment???I asked why make an appointment when walk in is served first. His rude response “I work up here they work back there”. He told me that “online you are advised up to four hours”. I made another appointment to verify he lied, he did, it says two.I personally will Never be back. Maybe if repair of tires are so difficult and time consuming this Goodyear location needs to have staff capable of serving tires.I really hope other don’t have the experience I just had.

Great experience. Went above and beyond. Friendly staff and good prices.

Great staff and excellent service

Very professional

Very clean locations. I went in to get tire repaired and they were unable to help me. The men were polite. Even got a call from owner about how my experience was.

Fast and courteous. I would definitely be back.

Staff are so friendly. I use to go here for all services .

Went in this morning to get a used tire put on a spare rim for my vehicle. I went in and asked if they would mount a used tire, the man behind the desk whose name was Earl told me that mounting a used tire was illegal (which is a lie) so I turned and started leaving. As I was walking out I mumbled well this is probably why you guys are never busy when I drive by...horrible customer service. Earl then chased me down outside told me to keep my f***ing comments to myself. Then he told me to come back inside and that he would give me a good deal on new a tire. I went back in then he started screaming that I needed to leave before he called the cops. Bottom line the manager Earl was insane and very confrontational. I will never be going back to this location again.

Awesome customer service with a quick and accurate repair.

Workers were professional and helpful however, I have had nothing but issues with their rebate program and I am starting to think it is a scam.

I had my car towed there for a transmission issues, left with my car not broken than it was. It worked for 10 mins and had the same issue. They also damaged my front headlight and refused to accept they did it. Never using goodyear again because of their experience

Excellent Experience!!! Open on Sundays with installers

This place is worst place on the planet. They are not honest at all. They will try to rip you off until you have no money. This place is super expensive. If you bring your car to somewhere else, you will save at least 50%. Dont trust anything they say here, they are not honest. Never come back again and never recommend any of my friend in livonia to come to this place. Every time my friend asks me if I should take the car to goodyear in livonia, then i say NOWAY.

Just want your money,bad service

Quick, fair price

Polite and very helpful

No waiting every time Ive gone

This place is only for people have money. If you want a cheap price, this is not a good place to go. There are many cheap car repair. Make sure you guys check around your area.

Sunday morning, I had a flat tire. They were open Sunday, fixed leaks on 2 tires, good price, fast service, large waiting room. Whats not to like.

Service manager did not want to honor oil change coupon, and trying to insist me that premium oil is needed for my Ford Focus 2014. Will never come back.

Just because they are open sunday does not mean they are worth going to. refused to put air in my tires after i refused a $260 pair of new tires.

Two tires were $289 including warranty.

Expensive but you get what you paid for, great customer service.

Too expensive

Nice and friendly atmosphere

Bad customer service

This location advertises free alignment check. Its scam, they want to do charge $55 for suspension check before they do alignment check. Other Goodyear location does it freealso this place can not be trusted with your cardont go there

Charge extra and was told take my business else where then

Booked an appointment online, they had me in and out within a half of an hour for one tire. This was several months ago before they moved the store.

It was ok .

Helpfull guys

Professional

This location advertises free alignment check. Its scam, they need to do $25 suspension check before they do alignment check. Other Goodyear location does it free.

Not recommended