We had an amazing experience with Cappy! They took such good care of us! Scheduling was fast and easy, (great office staff), we got updates about when our tech would be there and Justin was so knowledgeable and showed us everything with great recommendations for future maintenance. Don’t go anywhere else. This company is perfect!

Cappy Heating & Air Conditioning, Inc installed our Geo-thermal units when we built our house. They come out twice a year to check our system to make sure everything is working correctly & Cappy has been nothing but professional, efficient & they treat your home & system like it was their own. They always have skilled & experienced technicians come out, nothing but the best. Thank you Cappy!

Amy was the most helpful & friendly and immediately got a tech out to take care of our AC. She sent Owen who was awesome! On time, professional, extremely friendly and courteous. He explained every thing to me in terms I could understand and made sure the thermostat regulated and everything was working great before leaving! Highly recommend and definitely calling Cappy again in the future for any needs!

Cappy installed my furnace and air conditioner years ago. They did a clean efficient job. Now recently, I had a condensation pump replaced. Same quality service and the tech was very friendly, patiently answering all of my questions.

Fantastic HVAC company! Extremely professional and honest from the quote to the installation. Our installer is possibly the friendliest, most professional trade weve ever had work on our house. I would highly recommend Cappy.

Thank you for the excellent customer service! Jennifer and Amy were wonderful on the phone. They did everything to get me back up and running. Ordered parts, rushed the shipment, and Justin did a top notch job with the installation. These people are personable and care about doing a good job. I would highly recommend them! Thank you again to everyone there who assisted in getting my unit back up and running.

Amy at the office was awesome !!They are lucky to have her she was very helpful.Had some issues with Ac and she helped with the warranty and getting everything taken care of in a timely matterRepairs guys were on time today and very friendlyThxs Cappy and AmyTwo thumbs up

If you need someone to check out your a/c, call cappy and ask for Izzy! He was very polite, very professional and was honest and up front with us about what was going on. We had just had a horrible experience with another company and he did everything he could to reassure us and educate us on what he was doing with our AC!Thank you Cappy and thank you Izzy for helping us out, Will definitely call them again!

The Best service Ive ever had (and Im OLD) so that says a lot. Thank you Cappy your the best :)

Returned my call quickly on a weekend. The experienced knowledgeable technician went above and beyond! Problem solved!!

Our AC myseriously stopped working and I called three companies to see if I can get service. Of the three Cappy got back to me quickly and we had set up a time. I was called later that day and was told due to a cancellation they could get out to my house the next day. Justin came out and was very fast and professional. He actually took the time to give me some tips I can do myself in order to keep my AC in order. Justin was on time when he called me he said he would be out between 8:00am and 9:00am and sure enough he was here at 8:15. I have an older AC system and when the time comes for me to get a new system I know where I am going to get it right here at Cappy.

They where awesome and right on time. made it our the same day to fix are ac even had the part on them to fix it right away. Other companies where a week or 2 out for a ac repair. Would definitely call for repair agin

I have used Cappy for all my heating and cooling needs for years. The office staff is great, the technicians are skilled, and I cant imagine not using them. Highly recommend!

These guys were top notch when it came to customer service. They were here right on time, wore masks and put on shoe covers to enter our home. I personally know very little about HVAC so they could have told me about anything. But, in they were very honest. Squirrels had done some repairable damage to the outside unit. They went over every detail of the bill and what could be expected at their next visit. They seemed to enjoy what they do and that reflected in our experience. I would suggest Cappy to anyone who is in need.

Izzy did an outstanding job and found a leak in my AC line that was causing the unit to run constantly. I had a company out last year who missed it. Thanks Izzy!! Price was reasonable too.

I’m pretty excited about the switch that we made to Cappy. We were fortunate to get them on site with an hours of having an issue with our HVAC system, and repairs were made same day. In addition we decided to do the annual maintenance plan which unfortunately has it been done on a regular basis in the past. I’m excited to work with these folks and I found them extremely knowledgeable.

Owen, the service man, was punctual, courteous, professional and thorough. I would recommend him and Cappy heating and cooling to anyone needing HVAC service.

I’ve had Cappy out to service my home now at least five times. Each time, they’ve been prompt, explained in simple detail what was needed, and ensured that I was going to pay for anything I didn’t need. The technician I’ve seen the most is named Justin. He’s been as solid as any HVAC professional I’ve ever encountered. I’ll only use Cappy to address any HVAC issue or preventative maintenance needs I will have in the future. Stellar business.

On 7/3/21 we came back from vacation and our six year old Trane air conditioning unit was not working. We called Cappys Heating and Air Conditioning to review and fix the unit. The repair man from Cappys stopped by and it took him two hours to figure out what the problem was on our unit. He made multiple calls to other people because he could not figure out the problem. Finally he stated the the air conditioning blower motor was burned out. He charged us $387.50 for a diagnosis. I called the office and complained about the excessive charge for taking two hours to diagnosis the problem and not repairing the unit. The office did take off $112.50, so the total charges ended up being $275 for nothing. I was not happy. A few days later I called Harriman Heating & Air Conditioning who originally installed the unit. Their repairman John made the correct diagnosis in fifteen minutes, went and picked up a new blower motor and installed it in an hour. The blower motor was still under warranty and Harriman charged us $175 for labor. I will not use Cappys in the future because their repairman was extremely slow in his diagnosis skills and did not fix the unit. I felt scammed on being charged alot with no results.

They went above and beyond to fix our issue and to help us document the issues. Justin was THE best!!! Will be using them exclusively from now on.

Had my furnace and water tank replaced. Cappy was great from start to finish! They truly respect and value their customers. They went over everything with me and there was no bs, hidden prices, or any false expectations. Paul and Amy were always very responsive whether was call or email, and answered all my questions. The installers were professional, knowledgeable, and courteous. Highly recommend them to anyone!

Another all-star visit by Justin. Would highly recommend. Great service.

I love this company! Great service! Thanks also to Jim! Very polite and honest person

We just suffered a weekend in the 90s without air conditioning. Im a new home owner and am just learning about basic HVAC maintenance. I called a couple of places to schedule an appt and they were 2 weeks out at best. Cappys team gave me great advice over the phone that ended up solving my issue for under $10! Just some blown fuses outside. Saved me the cost of a service call! I am so elated to have help from empathetic people for urgent issues rather than someone just trying to make a profit. This new home owner found their HVAC repair business. Cheers!

We have an aging geothermal system installed by a company that is no longer in business. Our compressor went out and Justin and Amy were able to find a replacement compressor, install it and have us up and running again. Justins knowledge of the system and what was needed was very good. He not only replaced the compressor but also added a soft start to avoid future failures. System is working better than it was new. Very professional.

Reminder texts and phone calls were helpful in planning my day around arrival time

Exceptional service, our tech Justin did a great job and gives excellent advice!!

Everything went great initially, we knew from other techs that had come out the inducer motor needed to be placed, decided to go with Cappy due to Jennifer and Justin’s genuineness and helpfulness in getting everything figured out for us. Really appreciated Jennifer’s efforts in trying to get things fixed ASAP as we had no heat with small children in the house. However, it’s been over a month since a temporary part was put in (was told it’d be replaced within a week) and we have yet been able to get in contact with anyone at Cappy. Meanwhile, there is red liquid dripping out of the tubes on the temporary part and pressure switches are just hanging out of the unit...Update: got ahold of someone at the office who apologized and explained the delay in shipment. Had a tech come out the next day and fixed everything.

I had my furnace go out this week and Cappy was recommended to me by a friend I trust. We shared some photos and serial codes early, which allowed them to come out with the necessary part in hand and fix it as soon as possible.

My water heater was only 1.5 years old when it stopped working. I was really frustrated because I had issues with the company that installed it; they had been subcontracted as part of a bigger project being done on my home. I decided to call Cappy instead. Not only did they make sure the manufacturer honored the warranty so I wouldnt have to pay for the replacement tank, they also made arrangements with my original contractor to cover the cost of labor. Amy in particular was really fantastic. She went above and beyond so that the appointment was scheduled ASAP.

Had my old furnace replaced by Cappy. The entire process was quick, easy, hassle free and quality job at a great price! The job was completed as promised. Highly recommend them. Thanks Jim and Andy!

The service tech, Izzy, was outstanding. He was friendly, efficient and knowledgeable. Very thankful to have same day service and the heat restored on a frigid day!

Cappy Heating & Air Conditioning has been a lifesaver. I will save you all the dirty details, but when the geothermal system that came with our house died, not only did Cappy recommend we remove it and replace it with a conventional furnace and central air - rather than continuing to dump money into a system that Im not sure EVER worked effectively - they also helped me navigate some major issues with our city where geothermal is considered a utility. Cappy saved us THOUSANDS of dollars with their knowledge and expertise of their service department and specifically Amy. I cannot speak highly enough of their work and especially their customer service. Thank you Cappy!

Justin is a great guy! Knowledgeable and honest. Returns calls quickly and will follow up after repair. I strongly recommend using this company for HAVC services and repairs.

On time and very.well done by Owen. Great service.

Arrived on time as scheduled and clearly described the problem and the solution. I trust their work.

Justin and Jennifer were more than helpful and responsive. Justin worked hard to assist me with challenges with my home warranty company. He was a great advocate. All work done timely, complete and professional. We liked them so much we scheduled routine visits.

My air conditioning went out after a July weekend storm. I called on Monday and the next day they had a crew out that diagnosed that the condenser was bad. They were able to get the hard to find part and make room in their schedule for it to be installed in a couple more days. I dint think any other company could have fixed it that quick during this time of year. The price was very reasonable and they were able to get my parts warrantied. I trust Cappy and their employees were all professional and nice to deal with. Thank you for fixing my air quick for my family!

Dependable. Affordable. Came out on a Sunday within hours of my call. Highly recommend.

I found myself without heat one morning and called Cappy heating and cooling. They responded that afternoon. I couldnt be happier with the service provided. I would recommend them to anyone in the area.

I called Ms. Jennifer on a Friday evening, she tried helping me Over phone and was quite responsive. On Saturday I called her and told them I need the service technician to come over. Justin came over, he quickly identified the issue, fixed it, did some extra cleaning and I was satisfied with the experience. Thanks Jennifer for being responsive and Justin for making it a fun experience

Cappy really helped me out after another company came out and claimed the sky was falling and my entire HVAC needed replacement. Everyone at Cappy is honest, helpful, friendly, and prompt. You could go elsewhere, but if you want personal service with fair and honest assessment, call them. They are amazing!

Cappy was the company that installed our heating and AC when our home was built in 2003. If we had an issue I didnt hesitate to call them. They are quick to respond very professional and always take the time to explain in terms we can understand what is going on. Just today I talked with Jennifer over the phone who is walked me through some trouble shooting steps on our furnace. She was a great help with our issue. Wont hesitate to call them again when needed.

Right in the middle of this heat wave, my air conditioning unit stopped working. I was at a loss, and called Cappy. Within minutes, I had a return call from Jennifer. She gave amazing and knowledgeable advice and helped me problem solve what was going on, without charging me. She took the time to make sure I knew what to do, and explained how to avoid the same problem in the future. I would recommend them over and over, and appreciate them helping me (over a holiday weekend too). I will be using them in the future. Thank you Cappy!

During a string of extremely hit weather, our air conditioner quit. Cappy Heating cane to the rescue the next day. Their Service Rep, Izzy, had our ac unit fixed and running within 45 minutes. What a relief. We highly recommend Cappy Heating & Air Conditioning, Inc. 5 stars!

I need replacement of my current air conditioning system. The service person, Justin, convinced me that the Cappy Team will be competent to replace my system at an equitable/fair cost. I plan to use Cappy when I move forward with the project.

Another company claimed we would either need to replace an expensive heat exchanger or replace our entire 15 year old furnace. Justin came out and discovered that wasnt true, recommended a cleaning and some less expensive parts that could help extend the life. We would highly recommend them to anyone.

Called on a Sunday and was given directions to attempt to remedy the situation regarding our air conditioning unit. Jennifer gave us things to try before scheduling a service call. It worked to a limited degree (no pun intended), but we were able to get a tech, Carl, the very same day. He gave us all our options and then proceeded to fix the problem. Our furnace and ac unit are old, but today we are enjoying a cool home. When we decide to replace those units, we are going to choose Cappy Heating.

Very knowledgeable and professional service techs. I am a repeat customer and always felt comfortable with their products and customer services. Cappy is my goto company for furnace and AC needs.

The young men that came to clean my furnace today were very polite and explained the problem as best as they could, it seemed to be 3 different problems. I should have made a copy of the service report, the second page is blurry.

They were able to come the same day I called, Izzy made it a quick fix and got my fiance and I back in the a/c! Couldnt be happier, great service and very decent price for the work.

Wonderfull company offering excellent customer service. I spoke with an extremely knowledgeable and experienced female service tech, who solved my tenants furnace problems over the phone. I wasnt charged a dime and my problem was taken care of. Its refreshing to interact with an honest business. Thanks for saving me money Cappy! I will use this company in the future!

We have been using Cappy regularly for the past 7 years on all our rental properties and they are wonderful to work with. They show up on time and take care of the citys requirements for us along with any repairs. Amy is great and always takes care of us.

Great place!

Outstanding professional people. They installed my furnace and AC in 2007 and still maintain all my details. Explained the issue I was having and corrected problem in 1-hour

I came home from my 4th of July vacation to find my air conditioner not working. In this blazing heat! I began to work down a list of heating and cooling specialists in my area. I called many (to say the least) and being it’s still the holiday weekend I was only able to leave messages or hear about astronomical prices just for them to come out and look. THEN Jennifer, from Cappy, called me back! She worked with me on the phone so that I could troubleshoot with her phone assistance. I was thrilled and very grateful. Jennifer is truly a professional that cares. I will definitely refer Cappy to all my friends and family. Thank you Jennifer!

Great, timely service. Kind and professional staff. Highly recommend!

Justin did a great job. Had some maintenance done on my Geo thermal units.

Had unit installed 5 years ago to replace a unit that was not as energy efficient. ( still worked great ) New unit worked great first two years but had a warranty issue which was covered by manufacturer at time. This spring Ac unit would not work tech came out for 300 dollars to give my wife an education on our lack filter changing was the issue ( which I do ). Called next morning to advise it has been changed and yes it still does not work, why you would not test system before you leave is beyond me. The following day same tech came out to look at unit again and found the issue which was internal and made necessary repairs needed ( unit works great ). Today switch unit on to heat house will not heat at all ( 6 months later ). Just overall disappointed and now I will write another check to repair my five year old unit.

Probably the BEST customer service experience Ive ever had: My air conditioner just suddenly stopped cooling just as we were getting 90 degree temps! Jennifer helped me first by getting me scheduled for a service call the same day I called when other companies couldnt get to me for 10 days. I needed a part for my unit - so then Amy jumped in getting me the part asap - even with the holiday coming up. Both Jennifer and Amy kept in contact with me - they called me - I didnt have to call on the progress of service calls or parts being delivered. The service technicians I had were also wonderful - they showed up during their scheduled time; called me to tell me they were on their way; and very respectful of my property to not dirty my floors or home. I would definitely use this company again - and have already told many of my neighbors and friends of the GREAT experience I had.

I recently called to schedule a service call on a HOT busy spring day in the HVAC industry and the customer service rep Jennifer was extremely helpful. She was willing to walk me through some steps and gave sound information on how to diagnose the problem and resolve the issue my system was having. Thank you Jennifer and Cappy HVAC.

Wonderful experience especially considering all thats happening with covid 19, followed social protocol and was very pleasant. Great Service 👏👏👏

We had no heat when we got up yesterday. Our technician, Justin Lang immediately determined it was a thermostat issue. He had to go pick-up the recommended product, came back and made the installation. He took all the time we needed to learn how to use the new WiFi thermostat (Ecobee 5). Justin is a fantastic young man! We have been using Cappy Heating for many years and have never been disappointed with the service.

Dealt with Amy and Justin. Had a great experience with both. Honest, communication is excellent and service was professional.

After initial hiccup,problem was promptly resolved by highly professional Justin who gets A++++ rating

Awesome Service. AC went out during a hot spell and Cappy had it replaced in a day. Great triage over the phone to see if there was a quick fix to keep the family cool. Second time needing service from Cappy and both were great. Quick service at a fair price. Will always be a Cappy customer. Thank you.

The service was quick and friendly. Would definitely call Cappy again.

I wanted to share how much I appreciate the support that Jennifer provided me. My A/C went and we needed after hours support. She was prompt in returning my message, tried to help understand the condition while on the phone. She didnt have any openings this weekend, but called me back when a customer cancelled and fit me in on Sunday. The technician was able to resolve the problem onsite as well (Sanchez).Thanks so much for going the extra mile to help us out with the temperatures in the 90s!

My furnace was working just fine but figured I should have it checked out and they did the install. They found my blower motor needed to be replaced which was under warranty but now my DE humidifier pump is going out. And they came out to check it charged me a $117 just to look at it and say it needed to be replaced. I dont believe in quincidence Ive had absolutely 0 issues till they come out. I have them come out to do the check up. And now Im having issues with my furnace. Draw your own conclusions but they will never touch my furnace again.

I called Sunday evening because my air conditioner stopped blowing cold air. Jennifer walked me through a few diagnostic steps to see if I could fix the problem myself. Within 1 hour my house was cool and it didnt cost me a thing. I will definitely use Cappy again! Great service with the customer in mind.

Our air conditioning went out in the evening and in under an hour we got a phone call from Jennifer talking us through what could possibly be wrong. She was so helpful and knowledgeable! Awesome experience! Highly recommended!

The guys over at Cappy are one of a kind. Im proud to say they are the best when it comes to Heating and Air Conditioning Services. They not only delivered what was promised but went over the top to make sure someone was out service my home in a timely manner. I would highly recommend them to family and friends as I am now a raving fan!

Cappys team is professional, provide quality service, and equipment at a fair price. Ive had the pleasure working with them on multiple jobs. From start to finish including warranty they have been helpful and responsive!

It is after hours on a friday, and my gas furnace air blower is not turning on. I ended up calling Cappys Heating and Air. I got lucky and spoke to Jennifer. Based on her knowledge of the issue, the system was not getting proper air flow. Her instructions on restarting the furnace and blower worked liked a charm, the heating system is working normal again. This type of help is how you get and keep happy customers. I will definitely use Cappys Heating and Air conditioning services in the future.

Ive used Cappy twice now, and both experiences were great. First, when my blower motor controller stopped working in the middle of a heat wave, they squeezed me in on a weekend, and at least got things running again (decided to replace the furnace a few weeks later rather than sink a lot of money into an old system). Second time was when my mother was coming back home from AZ in the middle of winter, and her furnace stopped working (52º in the house). Their 24hr emergency number called us back in about 10 minutes, and helped us get things working that night!

I purchased a new geothermal furnace, installed today by Cappy Heating and was beyond impressed with the quality of the installation. They were very professional and paid extreme attention to every last detail. They were very courteous and treated me with the upmost respect. They treated the rest of my house with care as they entered or exited. They were extremely knowledgeable in the process of the equipment and even took the time to explain the new thermostat for me. Outstanding!!

Had a furnace and high efficiency on-demand hot water heater installed after both were destroyed by the recent flooding. Cappy Heating and Cooling was very professional. They gave a decent estimate with a small window between the estimate and installation which was perfect. Within 2 days the hot water was flowing perfectly. The furnace hasnt been tried by me but it will soon be fired up. The clean up was done completely by the workers. When additional parts were needed, someone from the company immediately drove them to the site. All was completed in one day, hassle free and glitch free. I would recommend Cappy Heating and Cooling to anyone needing a repair or new units. They get a 10 in my book!

Thank you Cappy Heating and Air Conditioning! No heat late Saturday afternoon, called 4 local companies and Jennifer from Cappy was the only one that called me back. She walked me through a test and had a service man out Sunday morning! Rick showed up, replaced the Ignitor switch and had heat within minutes! I will definitely call Cappy for a new furnace!

Our air conditioner went out on a 82 degree day and I just had a new one installed by the crew at Cappy Heating and Air Conditioning. Everything went great! From the initial call, to the salesman coming out, to the installation . We were impressed at how fast they completed the install. They cleaned up everything after and they were very polite to my wife and I. They answered all of our questions and gave us a thorough run through of the system afterwards. I would recommend Cappy to friends and family.

Good & timely service.

Quick excellent service. Our Tech was knowledgeable and deduced the the problem within minutes. He also gave us a bunch of tips on how to keep our furnace and AC running well. Very personable and polite!

Called at 11 PM on a Saturday. Got a call back within 5 minutes from a professional, friendly and intelligent tech named Jennifer. She helped me get my furnace back up and running without it costing a single dollar. I am floored and will be using them for any future needs.

Ask for Justin. Great guy.

Great Service and fair prices. They actually call you back ! Amy walked me through a trouble shoot before making an appointment for a repair and Rick has always showed up on time. Thanks Cappy :)

Blower motor went out in middle of heat wave. Cappy Heating And Air conditioning came out and repaired my system. Excellent work.

We have had 3 different companies come out and look at the a/c the past few years and no one could ever fix the problem. Cappy Heating & Air Conditioning came out within a few hours and stayed until midnight to fix the problem. Staff were friendly and did a thorough job. Great experience.

These folks really came to bat!! Their service and customer service are outstanding!!!The recent floods in south east Michigan caused a lot of grief for many people, but Cappy Heating and Cooling were there for us! They came out in a timely fashion and stuck too all their appointment times with us and provided an awesome LENNOX BRAND FURNACE. Price was right and quality is outstanding....Thanks to everyone at Cappy - especially you AMY!!!barb

I have never dealt with a more unprofessional, useless, company in my life. First, they claimed they couldnt contact me back because my phone doesnt allow blocked calls ...well, thats a lie. My roommate and I tested it after sitting for an hour on the phone with AT&T trying to figure out why I couldnt receive the call. Then when I made contact through the answering service, Jennifer told me to take my filter out, shut down the furnace for 30min and then turn it back on without the filter in it. Then she said she would call back in an hour and a half....guess what? 3 hours pass, and NO CALL. So, I call back. They said that they would put the call through again. But, yet again, NO CALL...called back to give them my roommates # to see if that would work, still my roommate had to call back 3 times. Finally when she made contact, the same lady answered and gave her the same run through as me. My roommate explained that we just want someone to come out and the lady started challenging her about it, yelled at my roommate and then ended the call. Needless to say I was willing to pay, willing to listen, wasted my whole day, and my house is still 85° because of their arrogance and terrible customer service skills.

If i could give 100 stars i would. My furnace was not working at all while we had temperatures in the single diggets. Amy Randall took the time to walk me step by step over the phone (for free) to trouble shoot the problem. She was absolutely amazing. Needless to say, she saved me lots of money and was able to solve the furnace problem. My family and i now have heat. Again, i am so very very thankful to Amy and the Cappy company!!! I will absolutely without any doubt be a returning customer!!!

Weve had several problems with our heating and cooling over the years and Cappy has always been helpful, friendly, and professional. Highly recommended

Hands down, great experience from beginning to end! Jennifer in the office was very friendly. The servicers were timely and efficient. Overall, I felt they were honest, fair and reliable. Thank you Cappy Heating for taking care of us!

Jennifer was so helpful on the phone. She guided us through trouble shooting our furnace. Excellent customer service!

I called today, Sunday and quickly received a call back from Jennifer. She walked me though the problem, and even called me back a second time to continue the process.We determined that the problem is most likely a limit switch that I believe I can replace myself. She didnt try to talk me out of it which was refreshing. So I an going to call Cappy tomorrow morning and hopefully they have the part. If I do have a problem with the repair, I know that I will be calling Cappy Heating & Air Conditioning to fix it for me.Thanks Jennifer. Enjoyed our conversation!

Had good experience with them. We were trying to figure out what wrong with the furnace and Jennifer tried to troubleshoot the problem with us over the phone which helped us save money. Would use them again.

5am xmas morning it was cold in the house,called Cappy. Jennifer called back and told me what to do,didnt work. Carl called and after sending him pictures and my son and I wiggling things we had heat!!! Amazing service,they wanted to try everything before I had to pay. Will definitely call them again

My central air quit and From the beginning of my call to Amy and her setting me up the same day the technician added me on is his already busy day 90 degrees outside. he had me up and running within an hour and a half thank you for going the extra mile!

Awful customer service! The dispatcher was pleasant enough, although it took a couple of calls from me to get a call back from a tech. I would like to think that I just caught Jennifer (tech) on a REALLY bad day because I was horrified by the way I was talked down to; going as far as raising her voice at me. She had an attitude throughout the entire phone call, especially when I let her know that I had been through the basics already and would like a tech to come out, not try to diagnose through a phone call because this had already been done without success . I cannot judge on how well they get the job done because I will not be using their services after that nightmare of a phone call!

I screwed up our thirty plus year old air conditioner trying to defrost an ice buildup on one of the hottest days of the year and just before going out of town on a two week vacation. I called several companies and settled on Cappy’s. Instead of running into an answering service, they had a retired technician answering the phone after hours. Rather than hearing how my “call was very important to them,” she took a fair amount of time helping me do some damage mitigation.They had a tech out for an evaluation promptly and they helped me do a temporary repair so that my pet was ok while I was gone. When I returned from vacation, they managed to accelerate the installation date, discussed honestly the pros and cons of a replacement versus a repair. Given the age of my system and the fact that it had not been doing a great job of cooling the house before I messed things up, we opted for a replacement.They didn’t try to upsell me, gave me an honest estimate, completed the job earlier than projected, did not leave a mess, and it easily passed inspection. Calls were promptly returned. My wife stopped by their office twice and was impressed with their office staff as well.2021 Update: We arrived home in 92 degree whether to find that our compressor was no longer functioning. My wife called and they managed to squeeze us in the same day. A part had blown but was still covered by warranty (parts only). The service fee was modest and they had us up and running. The service tech also showed us a couple of things to make our system work better for the future.Once again, they saved our bacon!!

Jennifer tried her best to help me over the phone to fix the problem but unfortunately we were not reaolve the problem. When I told her the brand of furnace I have, she explained that they do not have the parts to fix my furnace over the weekend. She recommanded someone, but unfortunately the number for the person she recommended is no longer in service, which is not her fault or Cappys fault. Excellant customer service.

Our ac stopped working today and Cappy called us back immediately to talk us through fixing it. We spoke to a woman named Jennifer who told us what things we needed without charging us which we greatly appreciate because everything on our house seems to be breaking now that its the hot summer months.