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Cascade Outdoor Power Equipment
1215 W Airway Rd, Lebanon, OR 97355, United States
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Cascade Outdoor Power Equipment

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Br
Review №1

They sell processor bar and chains. Thats a big deal for loggers in the area. Makes life much easier knowing you can walk out with the parts you need to keep you running. Thanks guys.

Ja
Review №2

This is my go to whenever I need help. The staff is courteous and knows there stuff. Thanks for keeping my equipment in top shape!

Ra
Review №3

Friendly and very knowledgeable about their products. Excellent customer service. John and Steve are great to work with. Will continue to use them for servicing our power equipment. Thank you, Randy & Pam W.

Ma
Review №4

I brought my 10yo Craftsman riding mower into them for repair. It wouldn’t run and it needed oil change and new blades. They found so many things wrong from previous “repairs”. Even a new Spindle shaft! All this, and I MEAN ALL THIS FOR $249.00. are you kidding me! Outstanding. Talk about reasonably priced! I’m so pleased, I can hardly wait to cut my grass this Spring. 👍👍👍👍

Do
Review №5

Home Grown. Home Friendly. Ever since Steve has been in business I have dealt with his business. I dont buy alot but what keeps me going back is the way Him and his employees treat you.The same for a $10 purchase or a $10,000 dollar purchase, #1. Also, have never had a problem with product.

Do
Review №6

Very knowledgeable, friendly and wi take time to answer questions. Austin remembered my name a week later when I came in for parts for my riding mower. I will most definitely recommend Cascade Outdoor Power.

Me
Review №7

I’ve been coming to Cascade outdoor Power for some years now and I’ve told my family as well and they have all come and bought pieces of equipment and been very happy with the service, repair, maintenance and just all around great customer service!!I was a board member for a local non profit with out a lot of money and my husband and I did fire wood for shut ins who needed it. They went above and beyond the call of duty with chain sharpening and bar oil and safety gear if needed when we had people joining us. This business has a heart for the community and truly care about their neighbors!They were also nationally recognized and awarded this last year! Lebanon is blessed having them!Thank you Steve & Angela and Team!

Ro
Review №8

Very accommodating. Reasonably priced and friendly.

Jo
Review №9

Brought in a large leaf vacuum that I brought used, a number of years ago. It never ran quite right, and last year took it to a shade tree mechanic, and after he was through, it ran exactly the same, only worse, in that on sitting, gas would fill the engine cylinder. This year, 2020, took it to Outdoor Power Equipment, and WOW, what a difference! It not only runs like a new machine, but it looks like a new machine! Did I say WOW? What I meant to say was Double WOW. I had thought to get a cheap Harbor Freight engine and slap that on myself, but instead I have a quality american made Briggs & Stratton engine running great at no greater cost, and they did all the work. Thank you Outdoor Power Equipment.

Br
Review №10

Ive been to Stihl dealers all over the state of Oregon & after repeat encounters with Austin at Cascade Outdoor I wont go to another dealer. His product knowledge and integrity are unmatched.Thanks for the great customer experience.

Qu
Review №11

Ive owned tons of equipment and dealt with many places over the years but nobody compares to Cascade Power Equipment. The service is amazing and the employees are knowledgeable and friendly. They go above and beyond to help you and get you the right products and equipment for the job. I look forward to many years as your customer! Thanks again.

it
Review №12

Outstanding customer service. Saw shops of this quality are super rare

jm
Review №13

The best service shop and power equipment dealer in the valley, bar none. They sell and service Stih, Echo, Husqvarna, DR power equipment, Honda and also Cub Cadet. There is no reason to go anywhere else if you live in the Willamette Valley!

Da
Review №14

I have bought many pieces of equipment from Steve and Angela over the years and they are #1 in customer service and have helped me find parts or limp a piece a long until I can afford to buy a new one. I only use them and I highly recommend them to anyone looking for equipment or parts or maintenance! Hands down best place in Oregon! Lebanon is lucky to have them!

Re
Review №15

This place is awesome have been very helpful. I will drive past three other saw shops to bring my business to cascade. Great people very helpful.

ju
Review №16

Cascade Outdoor Power Equipment played a huge role in our success while volunteering at the Chetco Bar Fires in Brookings.The generosity of donated items and repair work they preformed on our personal equipment to make sure we all had perfectly running equipment while there was phenomenal!Hands down, the best customer service and highest quality employees in the valley.

St
Review №17

Great service always willing to go the extra mile

Ro
Review №18

I have shopped their exclusively for 11 years. I have purchased 3 Stihl Chainsaws (professional models) I did not haggle. I wished to support the local guys. They have now lost me as a customer. I have been treated horribly. I brought in my Troy-Built rototiller and did not haggle the repair estimate. I just wanted it to run decent and I explained as usual cost was not an option. I loved this tiller. I turned this in to them at the beginning of Dec and was told they were not busy and I would have it back in a week or two. I stopped in after three weeks because I had not heard back from them. They apologized and said they would get it to me soon. Long story short and after stopping by over 6 times to check on it. They called me the first week of April and assured me it was good to go. I picked it up and paid in full the $230.00 for the repairs. I got it home and it would not start. I finally got it started and it would only idle. Then it would randomly die. I took it back they apologized again and said they had way to many hour in it and it is hard to work on. I mentioned I was willing to pay what it took to fix it right. They again stressed it was a hard one to fix. It is a standard Briggs and Stratton tiller engine.I only took it in cause it would stall when running.Well I took it back as I mentioned and now here it is the end of April and I have not heard from them at all. I showed up today and they still had not even begun to fix it. They jumped right on it. They got it to start, with starting fluid. They said again this is a tough one to make run. I have officially lost confidence now as it will not idle, it will not rev up, the selector for the throttle does not work, it now take starting fluid and over ten pulls to get a sputter, it hunts when it idles, after about 3-5 minutes it shuts down.There is black smoke now coming out below the exhaust.When I took this in it only needed a tune up and new belts. I asked them to spend up to $300.00 if needed, to make it right.They failed to install a new reverse belt, the failed to install the drive belt on the right pulley. You have to literally run to keep up with it when it idles and you put it in gear. They have worked on it minimally and made it 100% worse than when it went in.I feel like they used this tiller as a trainer for several new employees.At one time I too felt like the other reviews. All happy.Well now Im gone and I do not wish them well.I put my real name on here cause I did no wrong. If you are experiencing this poor type of customer service, you too should post on here.Did I mention they stood there and did not even offer to make this right?11 years and over 12K spent at their shop. They should have offered a refund or asked if I would be willing to put the amount spent on the tiller towards the purchase price of a new one. Youd think that would have been the right thing to do.Now I have to find another outfit who will sell me my chainsaws, and a rototiller.....still shaking my head in disbelief.....

Je
Review №19

ALWAYS A GREAT EXPERIENCE. GREAT PRICES VERY KNOWLEDGEABLE STAFF AND GREAT SERVICE.

Ja
Review №20

They dont work on John deer tow behind sprayers! Went there and they said they would come out to talk to me! They close there shop doors and locked up the building and not one word to me if they would work on my sprayer! I dont recommend this place!

Th
Review №21

Awesome service. Great prices. Zero pressure sales folks. This will be my go to place for all of my outdoor equipment.

To
Review №22

Great service. Willing to explain the product/equipment. They service your equipment

Au
Review №23

These people really pay attention to detail. Very nice. Three years ago I bought a FS110R weedeater. I was in and out within 15 minutes. The sales rep put it together for me, filled it with gas, stringed it and started it right in front of me before I gave him any money. So much better than at Costal Farm or Linn Benton Tractor. I was also given a free 50 hr first service. Very nice indeed.

Le
Review №24

Always have what I need.

Da
Review №25

OUTSTANDING!!!!! Service, customer service, and selection

Q
Review №26

Prices, selection, and service.

Information
17 Photos
26 Comments
4.6 Rating
  • Address:1215 W Airway Rd, Lebanon, OR 97355, United States
  • Site:http://cascadepowerlebanon.com/
  • Phone:+1 541-451-5213
Categories
  • Lawn mower repair service
  • Small engine repair service
  • Saw sharpening service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–12pm
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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