Geek Squad is full of Very Smart Savy Techs. They are very good from start to finish. Always figure the problem out, if they cant they will replace it. ALWAYS BUY INSURANCE. THE HELP YOU GET IS SO WORTH THE PRICE.

Well, it’s from the purchase of a refurbished computer from Best Buy. It came in a box with no packing slip. The computer size was different than what I expected, much more compact. Which can be good, if I was alerted ahead of time. If not, it creates confusion. I’ve been back to the store twice to find out how to connect wires to the box. Then I hooked it all up and found no port for the blue VGA plug. So back to Best Buy again today.

We had an appointment booked but Geek Squad Wasted an hour and a half of our time just to tell us to take the iPhone to Apple instead. Very poor customer service. No eta given from the start and repairers seemed to have very little knowledge. Do not recommend.

No help

They did a perfect job setting up my 4k big screen smart TV.

Its a minor miracle that this company is still in business. A simple laptop screen repair had to be shipped to California for a month. I took it to a place down the street and they had the part in stock and fixed it within a couple hours.

I am a member with them they help me a lot now they are fixing my computer for me. They treat me good

I knew more than they did and all they wanted was to sell me more equipment I didnt need.

Do NOT go to this Geek Squad place. They do have some nice techs at night. Alberto was super helpful around 7:30pm. I went back for a scheduled appointment this morning at 11:20am. Maybe because it was the middle of the day or what not but, they dismissed me until I complained. I had a scheduled appointment at 11:20am to have my iphone opened up and thoroughly cleaned of debris so the mic and receiver would work better. I didnt do it last night because Alberto said it would require me to leave the phone and i didnt want to do that.When I got in at 11:20am, I told Lili what happened. She spoke to Stephanie her tech repair person and came back and said they would not open up the iphone and could only wipe around the outside of the case!I got smart. I went to apple support and chatted with a representative to find out what an Authorized Apple Service Provider could and could not do. When Lili came back, I told her that they can, in fact, open up the iphone which, while I understand is a long process, I was prepared for. Hence the reason why I came back today instead of leaving the phone with them overnight.She took it back and said it will take 10 min. Got it back, no noticeable improvement either visually or functionally speaking. The dust in the speaker was still present but they claimed to have opened it up and cleaned it. Then she said, you just have get a new display and that will be $150.So, all they wanted was my money. I took the same device down the street to Desert Wireless and they replaced the receiver, cleaned the mic, and put a new screen protector on for $50. Mind you, my iphone was already out of warranty to begin with.You better believe Im going to be contacting both Geek Squad corporate and Apple about the terrible service I got at this Best Buy. Whats the point of being an Apple Authorized Service Provider if youre going to leave a long time apple customer feeling frustrated about service? You dont deserve to be tied to Apple.

WORST SERVICE POSSIBLE.20mins on hold bc geek squad at store cant schedule appointments.Go online to schedule BASIC tv install that went from 129 to $229 just bc its above a fireplace w/a shelf

I have had great experience very efficient in their service Thank you

Great experience, Knowledgeable and polite staff, prompt service.

$31 for a new iPhone battery. Danny was very helpful and professional.

Terrible, terrible and terrible.Spent 5 hours at the store to get to get my order 1/2 right.Many items were over ordered and had to be returned with great difficulty.They threw out my manuals and warantee cards: TV, surround sound and speakers. Apple computer manual was saved. They set my Mac Computer to work with my 65 Samsung TV. They screwed up my: (1) password so I cant update anything (2) my birthdate to verify who I am (3) my email so when they try to send me instructions they go who knows where.

Did things good

Friendly & great service but expensive 4 me.

The worst experience ever. They took my money after that they broke my laptop and are expecting me to pay for it. Dont pay for this service. Worst ever geek squad should be ashamed of its self.

Anyone except the Geek Squad. Why, why did I trust them. I need my business computer ready and all they keep giving me is excuse after excuse. I thought you guys did this for a living and they seem clueless.

Horrible