Everyone there at the dealership was exceptional! They were the most helpful nicest guys. They worked it out with my new Audi and my old car and kept it within my budget price. I was so surprised when I came to pick up my They had it in the show room it’s a big bow on it. That was so awesome! They helped me with whatever my needs were with that car. I would highly recommend Fletcher Jones imports to anyone looking for a car. I’m very happy with my purchase and I love my car!J. Kirk

Very smooth transaction, the staff is courteous and pleasant.The service is excellent. You just can not put a price on the quality of service and care Fletcher Jones Mercedes provides.So after leasing GLSs four times I bought my fifth. Thank you Fletcher Jones team and thank you Curtis Cherry and the service department.We are grateful for the peace of mind we have owning a mercedes

We love this place! Weve been going here for over 10 years and typically deal with Josh Sutton. Hes hands down the best service guy there and we love him like family. We also wanted to show some recognition to Thomas and sales as we went to pick up our Mercedes after hours and Josh left it upfront with the sales team. Initially they couldnt find our paperwork but Thomas went above and beyond to help us get squared away and get us our vehicle. Its employees like these gentlemen that make Fletcher Jones the best car dealer in the valley. They both deserve a raise!

Superior service from start to finish. Very impressed.

I’ve always had great experiences here each time I bring my car in to get serviced. Dennis and John are great in the service department and always give me the best customer service as well as the young lady who works in the loaner vehicle department. However, today when I went to pick up my car I was greeted with an older man in the loaner department who harassed me about spots on the vehicle I was returning he wouldn’t leave me alone and brought like 6 people over. It made me feel super uncomfortable … it’s not my fault it was raining when I had the car. I always get loaners from them when my car is being serviced and have never been harassed like that. I don’t think I will be coming back to this location after spending thousands of dollars to be harassed…

Indeed, I was truly impressed with the amazing service I received. I came to get my wife’s CLA250 serviced and I ended leaving with a new GLB250. Kevin and Tommy made the process so easy that I couldn’t even believe. Also the young woman who delivered the vehicle has such a nice attitude. I can’t wait to se my wife’s face when she sees her new MBOur son and our pug and pomeranian are gonna love it too

My salesman, Michael, was amazing! He was super kind and went out of his way to work with what I could offer. Ivan handled all of the finance paperwork and he was great! He actually got me a better interest rate than what was originally presented, which put the price only $40 more a month but at a 60 month loan versus 72 month loan! This alone saved me $4K! Both men were great to work with! They listened to my concerns, answered my questions, and made sure I was absolutely happy with my purchase before I left the dealership. I will gladly go back to this dealership for my next car because they truly understand customer service!

I dont EVER leave reviews, unless its worth it... Watch out for this dealership, or rather, their services, their charges, and their service director, Julian Kim. I have taken all of my Audis to them for many years, and theyve always been GREAT! Ryan, Henry, and everyone in service has always been wonderful, and the services they did were always top notch...Until...About 7 months ago Audi Fletcher Jones charged me for a service, that was not completed. I even have documentation from them even stating that what they did was NOT completed!!! They asked me to do what they needed me to do, then bring my car back to them and they would finish the job, without charging me again. I have since moved out of California, so now I will not be bringing my car back to them to complete the job. However, Audi Las Vegas, is going to charge me FULL PRICE, again, to complete the job that Fletcher Jones couldnt! So I have asked Audi Fletcher Jones to refund me, and they said no. Julian Kim, who is their service director, is a complete disgrace to not only Fletcher Jones, but the Audi name and company overall! He was extremely rude, constantly talking over me, and was even so rude that he hung up on me.I spoke to my lawyer, and he said because the dollar amount is only $2,381.90, to file with the small claims court; So I guess thats what Ill be doing...Hey Julian, hope its worth it! Lol!

Steve in the service department is a life saver! I was driving across the country from Washington to Texas on a time crunch and Of course my service light would go on.Luckily, we were close enough to get the car to Vegas. Which isn’t the worst place to have your car act up.Steve’s was easy to talk to, communicative and honest about what needed to be done. He understood that that I was on a time crunch and rush ordered a part that normally wouldn’t arrive over a weekend. I brought the car in on Friday and was able to go get back in the road the next day.Special mentions to the mechanic and shuttle/car drivers for being so timely! You guys are a great team!

Chelsy Winter-Carter, provided excellent customer service and patience when I had questions. She was a true professional and made my first Mercedes-Benz purchase exciting, fun and a lasting memory. =)

There is not a better place to purchase a car. They truly treat you like family. The service department is excellent. All of the managers and sales staff are terrific as well. It is easy to tell how much they care about their customers. I will never buy a car from anywhere else.

Fletcher Jones Imports does not only carry an amazing inventory of cars, but also has a really strong team of motivated people who want to provide the best service they can. Even being over 1600 miles away in Northern Michigan, the process of getting my vehicle was simple and fast. I highly recommend Fletcher Jones Imports to anyone looking for a nice ride with exceptional service.

Outstanding, in my opinion says it all.

Best Experience Ever. Jay was very up front and honest, he was personable and enjoyable to work with. Working with the finance department was a breeze. I would recommend them Fletcher Jones Mercedes-Benz to everyone I know looking to buy a car. Outstanding service!!!!!

Ive had three experiences with three different Las Vegas car dealerships in the 15 years Ive been here. I NEVER expected the level of professionalism, fairness, and empathy I received from Mike Mondesi and Fletcher Jones. Buying from Hyundai was the worst. Once they had my money, they could care less about me, and whether they saw me again (which they didnt). My second experience was with Honda West. Sales people were okay; however, the service department is the rudest group of people I have ever had to deal with in my fifty years of driving. You could say that I came to Fletcher Jones with a tainted expectation of what was going to happen. From the start, my buying experience was relaxed, honest, and without ANY pressure. Mike Modesi proves that Fletcher Jones is a cut above the rest. I REALLY enjoyed buying a vehicle for the first time in my life. I left happy. Thats never happened! Thanks Mike and Fletcher Jones.

Dave Miller is awesome! Great customer service, very polite. He is just all around wonderful

ASK FOR HAIM BEJA ! ! !3 years ago I went to MB of Henderson to lease my very first Mercedes and as a 26 years old I was very excited, unfortunately they ruined the whole experience for me (I posted a review there).Yesterday (01/13/2021) I got my new GLA from Fletcher Jones Imports and I finally got the proper feeling of getting a nice car.My sales representative was Haim Beja-professional and sharp, without any bs. He give me a deal that when I try to match with 3 other stores in LA and the store in Henderson everybodys response was exactly the same: If they really giving you a deal like this, you should take it from them.This is my 3rd vehicle Im purchasing/leasing in the US and the previous 2 time after we shake hands I spend approximately 4-6 hours filling up paperwork while other people trying to upsale me with useless services.Yesterday the whole process of test driving, choosing the right car and signing the paperwork took no more than an hour and a half!Overall-great experience, professional staff and sharp sales person!

Samantha at Mercedes was an incredible advocate for me, and guide for my perfect car. With her guidance and attention to details from the design to the deliverance of my car through this difficult year, I feel so blessed to drive this amazing vehicle.

I never ever use this dealership. Once they sold car and got money they don’t care about customer no more. My car broke 2 weeks after I purchased and I called them to figure out how to work with my warranty that I also purchased from them. But everyone of them gave me different information and I could not find what to do until I actually walk in there to get more detail info from managers.Also when I picked up my car, they told me to give me one more key as soon as they receive the key from previous owner. I called them about it and ask them more than few times, nobody get back to me. So I only got one key.And worst thing is they did not even send my title to DMV so I could not do my registration until they do their job and I end up to pay late registration fee which I did not have to pay if they do their job more sooner.I am not happy any of their customer service.If I knew this before I bought my car, I would never ever buy the car from them.

We were driving from Phoenix to Minneapolis through Las Vegas at around 4:00 p.m. when the oil change light came on. I looked up oil change Las Vegas and the first thing that came up was Fletcher Jones imports. I called them to see how backed up they were since we were on a really tight schedule and would be leaving at 4:00 a.m. they told me to come in and ask for John and he should be able to get me in before they closed at 6:00. I was told to ask for john. I arrived about 15 minutes later and John Clough got me checked in and told me to go ahead and wait in the customer waiting area he took care of the rest. Talk about five star service! Highly recommend! No hesitation! Oh and as a bonus this dealership charges less for an oil change then any of the other oil change places. It is not often where you get the best service done correctly for the lowest price but lets just say that this is one of those times. Thank you John and the crew at Fletcher Jones Mercedes imports. I will definitely not hesitate to recommend them to anyone looking for service.

Great experience!! Kind, knowledgeable and never pushy. Highly recommend!

Went in and dealt with Jillian, I told her exactly what car I wanted, and how I wanted my payments to work. She was able to make it happen and help me get into a 2021 C63! My dream car. I will always use this team as they listen, and make sure you are always taken care of. Also Victoria walked me through the technology of the vehicle and was very thorough. Krista Alshouse also made sure to come say hello and thank me for doing business with them. All in all amazing!

I experienced the best customer service from Steve at your establishment. He was detailed, professional and personable. Thanks so much!

Dave Miller in the service department is the absolute best. From day one he made sure that I was well advised of the status of my vehicles service and repair. He always under promised and OVER delivered. I love the professionalism and courtesy I receive from him every time I need service. Thanks a lot for everything!

Brought my car in because was hearing a noise at highway speeds. Turns out it was the passenger sun visor when the service rep called and talked to me. Declined the 500 and something dollars to replace and went to the dealership and paid the service fee to check it out of 183.0. Waited waited WAITED for the dealer to bring my car around. Finally the rep came over and said the car wouldn’t start. I am like what? Service rep says she is getting tech to check it out. Over heard a Fletcher guy on phone discing my car saying it’s the battery. That’s why you can’t get it in gear. Car finally shows up and guy tells me I can take it but battery is low that is why it wouldn’t start and I need to drive it around. Started off down Sahara and I see a check engine light on. Turn around bring car back to dealer. Wait for rep again!!! Tell her brought it back because check engine light is on. She said you took the car and I was going to get my tech to look at it. I said the guy at valet told me it was ready and to drive it around. REALLY THIS IS WHAT YOU ARE TELLING ME???? So now I am WAITING an hour for them to charge the battery. I think someone left a passenger side sun visor light on all night or something to drain the battery. Not impressed with the way Fletcher tried to sneakily send me home with a check engine light on in my car and a low charged battery.4/24/2021 Took my SL to St. George in Utah for my oil change because of the poor service experience in Vegas. Loved St. George Mercedes service and the ride up through the Virgin River Gorge was amazing in a sports car. Worth the trip to St George.

I want to give a big “Thank You” to Samantha Baptista for helping me with deciding on which model car I want to get. I was so undecided. She was very patient with me and and added her professional input without being pushy. Not to mention, she has a beautiful personality. If you go to this location, ask for Samantha, she will take good care of you

Had a great customer service experience with Samantha, she’s very knowledgeable and friendly!!

Samantha Baptista really knows how to make things happen and I am so happy with my C-class.. Thanks Sam and Alex #AMG

Samantha Baptista at Fletcher Jones Mercedes Las Vegas is amazing! She really went the extra mile getting me my new 2021 E53! Excellent customer service & really cared about making it happen. I highly recommend her for all your car needs!

The Sprinter service shop is the worst Ive been to.The parking lot is a tiny, strip mall type parking making it difficult to maneuver a Sprinter. The service advisor is gruff and almost hostile.I brought my van in for an alignment and, after having it from 7:30am to 5:00pm, I find out that their machine is not working. More than a week later I still didnt hear from them after he promised to call. I call to find out that they cant fit me in for over a week.When I picked it up, there was equipment in my van and grease all over the floor. Unacceptable.Two stars for taking care of a recall while they had it.Im a very understanding customer but this is ridiculous.

BEST SERVICE EVER! Darrin picked my car up at our hotel they communicated the entire time they had my car, delivered the car back to us at the hotel washed and polished!!! Will definitely be using them every time I am in Las Vegas!

Everyone was great and helpful and they got me a super low interest rate. I would recommend all of my friends and family to go here.

Decided to give this location another chance after a horrible issue about 5 years ago with my bf’s car. At that time, they literally could not find a solution to fix his e350. We had to take it to Paladin Automotive who handled the issue without problem. Since we moved closer to this location and it’s been awhile, I decided to take my car for a coolant top off this morning at opening. They were efficient and quick and even topped off my windshield fluid. The men who handled this were very nice and professional. My problem lays with when I was exiting the facility of which it was my first time driving to on my own. I followed their exit signs out of the service lot. Apparently they need more signage because I went out the wrong way. However, before I exited, a very angry lady in a green shirt with glasses jutted out from the toll booth (I had to do a hard stop so I wouldn’t come close to hitting her) and she stuck a pole next to my car and jutted her arm out to I guess gesture that the exit was elsewhere. Clearly this is something she’s seen before if she’s so upset at 7:20AM in the morning right? I rolled my window down and told her I was only following the exit signs on property and she sternly said “the exit is over there” while pointing. I told her she didn’t have to be so rude about it. This was my first time going to this location and I will not be back. If I can receive such inconsistent, unprofessional service in 20 minutes, who knows what would happen with an issue that took more time to address, like my bf’s car situation. Some things never change I guess. Re-train your people out front. This is shameful. She was completely unaware of the fact that it was my first time there. There’s a nicer way to say things. She could have said, “Ms., for the future, the exit is actually further to the right.” It costs nothing to be professional and nice but all of her actions were the opposite. I’ll take my business back to Mercedes Benz Henderson where I never had an issue.

THE SERVICE DEPARTMENT AT MERCESES FLETCHER JONES IS HORRIBLE, THE MANAGER LADY (HERNAME IS AZALEA) FROM THE SERVICE DEPARTMENT IS RUDE. WE WENT TO OUR SCHEDULED APPOINTMENT TO FIX A FLAT TIRE, AFTER SCHEDULING THE APPOINTMENT THE DAY BEFORE AND BEEN CLEAR WITH THEM THAT WE NEED TO BE DONE BY 11AM, THE SERVICE REPRESENTATIVE AND THE SERVICE MANAGER WERE SAYING NOW IT WILL TAKE 2+ HOURS AND IF IT DIDNT WORK FOR US, WE NEEDED TO SCHEDULE ANOTHER APPOINTMENT. HORRIBLE SERVICE. THIS IS THE KIND OF SERVICE YOU GET AFTER YOU BOUGHT OR LEASED THE CAR ALREADY, USELESS

We are absolutely loving our new convertible. Our sales lady Samantha made the experience enjoyable and worked to get us a good price that fit the budget! Thanks again!

Sandy was absolutely fantastic! Best car buying experience I have ever had. Thank you for making it so easy.

The customer service is awesome. They add a personal touch to the process and they make SURE youre completely satisfied with your purchase. They follow up and follow through. Ill be giving many referrals and I will be back :)

First of all, I never thought financing could never be done by just one visit. Practically, we drove off our GLB250 4Matic 2021 Mercedes SUV as my wifes birthday present after 4 hours of dealing with Nader Ghurani (Sale person) and Ivan (Financial specialist) at Fletcher Jones @ Sahara, Las Vegas.Those people are amazing and astounding like their classic Mercedes Benz. Remarkably thanks to Nader and Ivan for your time, help, and professional skills. We appreciate them and we are very satisfied with our brand new Mercedes Benz!

Michael Mondesi @ Fletcher Jones on Sahara is amazing! This is my 3rd Mercedes and he took care of me always. I notify him of what I want and sends me available cars to choose from. I choose a car, he sends me the financial info to help me decide. I come in to check out the car and everything is done quickly. No pressure, he gives me the facts on any questions I have. He is so honest and gets everything done right away. He treats us like family.Ivan in finance is also great! He always takes care of us as well. Very friendly, never tries to sell us anything we dont need.Thank you both for making this process super easy, you make us feel comfortable and welcome. Fletcher Jones Sahara has a great team!Mahalo Nui Loa!

I had a very positive car buying experience. Everyone was professional, knowledgeable and friendly. The whole process was very quick and efficient.

About what you would expect for a car dealer. Never a pleasant experience.

Great experience with Jay. Attentive and willing to do business. Will come back for my Mercedes needs or to buy another one.

Nice location and verity of new and used cars. I am happy with our purchase and will probably return for more deals in the future :)

Chelsy made the buying process enjoyable and stress free!Alex in finance made that process seamless, before I knew it I was done!Great experience all around!

The shopping experience was easy. The salesperson was professional and easy to work with. They had exactly what I was looking for when no one else did.

I’ve been shopping Fletcher Jones since I was a young man. I bought several from the original Fletcher Jones Toyota.Now I’m ready to pull the trigger on a Benz. I came in and spoke with Cookie a few weeks ago and I’ve decided to comeback and get the C63.I have a few friends that have and LOVE their Benz and I feel comfortable getting one of the best quality vehicles from the beat dealership possible.

Samantha Batista was GREAT!!! She was the1st sales rep that approached us as we arrived in the parking lot. Asked us politely if we were looking for any model in particular but told her that we were just kinda looking around. She did not push herself like some car sales people that would just follow you around that makes you feel uncomfortable. We finally called her attention to show us car after car, which she was so willing and always had a smile 😃 . Made our choice, paper works were done and in no time we were driving our car out of the lot. Purchasing a car is something that I enjoy...it’s when the paper work begins that sometimes make me want to walk out. Not this time, everything was done so quick, that I might just come back and get me the newer model...and with Samantha as our sales person!!!

TERRIBLE CAR DEALERSHIP!!! Do not waste your time or money at this place. They will rip you off!! They also give you WAAAAAY less than what your trade in is worth all to get you to put $$ down! What a joke of a dealership!

Rex Babin was the sales associate who assisted me with my purchase. Rex was exceptional and he made the process very easy and quick. I will continue to purchase all of my cars from Rex at Fletcher Jones Imports!! They always take care of me.

Samantha Baptista was amazing! The buying experience was so easy, and she was helpful in every aspect. No hassel, no back and forth, just an honest transaction. Thank you Samantha for helping to make a 40 year dream come true.

Excellent service in my Mercedes!

Fast, easy email negotiations. Went in tested the car and signed papers. They got me a great rate for the loan as well.

I had very bad experience with my car service, DAVID MILLER not helpful even not clear . i was told my airbag need to be replaced and i need to sign some forms. when i asked to fix it in Fletcher Jones in Ontario, David start to be not helpful and not respectful. however i took my car same day and David still refusing to update me with airbag status till this moment .they did not send me the Survey even when i asked for it. . i do not recommend David at all. my car service was on April-02 . Appt# X03P1ZJD1F. Worse service ever.

Joshua Cheng was very professional and knowledgeable. This vehicle was not over priced and I got a great deal.

Np. He have been helped very well and love the car.

Always the best service! Danielle is a wonderful service advisor and easy to work with. I’m always satisfied with the work that is done to my car when going to Fletcher Jones. :)

Great People. Samantha is the best salesperson we had in our enterelife

Awesome transaction. Sandy Wolfe is the best.

LoRoyne always takes good care of me and they have a great service center with a nice customer lounge. I never leave happy about the dent in my pocketbook, but when you drive a Benz it comes with the territory I guess 🤷‍♂️

As a customer for over 12 years I can honestly say Fletcher Jones Imports keeps getting better and better! Today I brought in our mini tank for a Schedule A Service and multi-point inspection. Ryan was very thorough as usual and even discovered that there were a few additional items that needed to be addressed. My vehicle was ready on time, clean and back in my garage before we even needed to use it. Keep up the excellent work.~ Eric Love, One Loyal Customer

Nice staff, very helpful!

Samantha was Amazing and quick overall great experience thanks again

Everything went quick and smooth as possible. I was very satisfied

Samantha Baptista was amazing .She guided me through the whole process with complete professionalism.Thank You Samantha for making my dream come true,driving out with my incredible GLE 53.

Great service for the Mercedes Benz. Free loaner car and great service writers

Jolene Jimerson was my service rep and she took outstanding care of me. Service was done faster and cheaper than my initial quote. Will be back for sure-

Great service. Kevin OBoyle was very professional and accommodating. And got me a good deal on the car I wanted. Thanks again.

I had a great experience in buying my GLC. Ask for Sam, she’s the best.

I bought my 2014 CLA250 in 2017 with super low (27k miles) from a Chrysler Dealership in town and purchased the extended warranty they offered through fidelity warranty services. Fast forward July 2020, bummer, my check engine comes on for the first time! Turbo boost went out, car is in limp mode. I take it to Mercedes for diagnosis and was assigned Danielle as my service coordinator. I informed her that I had purchased an extended warranty and wanted to utilize it. Say no more, she took note and took care of everything! From my claim with the warranty service to having my car ready for pick up way before i even expected. I didn’t even have to talk to my warrant service at all! She did it all! Saved me almost 3k! They covered everything minus my deductible!Only down fall, nothing to do with service but with my car... it’s only 6 years old with 69000 miles and the turbo went out? Seems premature, but I’m not mechanic. I have 3 years left on my warranty so I’m hoping if anything goes wrong, it’s within the 3 years left cause 3200 for car work on a 6 year old car that I’m still paying off is steep.Nonetheless, I love driving a Mercedes and can never go back to American cars!Edit 9/27/2020: Car is back in the shop for the same exact reason... turbo went out after 3700 in repairs for that exact problem. Been in the shop almost 2 weeks now for the second time.

I came in this week and had an appointment with Samantha Baptista & had to wait awhile for the service. Samantha made us feel rushed and judged every time we ask her about other cars. I was set to buy, but the experience changed my mind.

Steve Montano was excellent

Stopped by to get my moms car service, Dennis the service Advisor was awesome. He listened to all of my concerns and set me up with a loaner car . I couldnt be happier with my experience. I wouldnt use another Advisor again.

A great dealership to purchase vehicles.Upper class place with great 1 on 1 attention for your purchase.

Great dealership and friendly staff. Not pushy at all.

Great service great people great car!

Fixing the problem with my S550....cool but returning my ride not washed not cool

Bought 2 cars from here and love the personal attention you get.

Yess all day

I had a great experience today. Picked up a quick part, guys helped me put my license plates on, and off I go within a few minutes. Thanks for the extra service!

Always superb service. I seen a negative review so I feel a need to comment. I have been with Fletcher Jones/Mercedes-Benz since 2006, never had any issues. Everyone there is amazing.

Absolute, best car buying experience ever!

Love Fletcher Jones and love my Benzzzzzzah! ❤

As always the service is impeccable!!! From the day I purchased my 2020 Benz, every single interaction and visit I’ve made to the dealership since then has been nothing but exceptional! My last car was a Mercedes and my next one will be another Mercedes as well! Josh Sutton and the rest of the service team are fantastic! No wonder Mercedes is #1!!!! Thank you all so much!

Little late on my review but it’s never late. I have to say Nader was very disrespectful, judgmental and argumentative. I never thought MB service was bad until I dealt with this guy. If you come here, please avoid dealing with Nader.

Great place good prices

Great service. Dennis is just amazing.

Very, very pushy to get the deal made, but follow through on their commitments is very, very poor. Business office does not do what they say they will do, do not return phone calls or emails. I live out of state and Fletcher Jones committed to getting the car registered in my home state. It has been 3+ weeks and still nothing. 4 voice messages left for Doris with no returned call. Salesperson, Sean, seems to be very responsive, very courteous and easy to deal with, but his hands are tied.

Courtesy and Personal Service and Clean Bathroom ☺️❤️And Approved My Loan for my New Mercedes Benz GLC 300.

Came in for service, no waiting on either end, work finished quickly, courtesy shuttle. Painless.

Salesman was great and a great price for the car

I made an appointment for a 7:30 service to fix my recall and align my tires and was informes by the lady on the phone this service will not take more than two hours. I told her OK Ill wait as long as its not two hours otherwise provide me a complimentary loaner. Dj the lady assured me it wont take that long and they dont just give loaner cars out unless its going to take over two hours. Well, Im still here two hours later at the dealers. The person Dennis Eich is very nice he informed me that it shouldnt take more then an hour and a half... Im still waiting in the guest room. So much for MB Vip service.When I purchased my MB in Newport there was no question about a loaner car when bringing the car in for service it was offered. Here in Vegas, the service is not like Newport. I hope next time I make a service appointment I dont waste my time and get better customer service.

Simply outstanding from start to finish with Jay Fields

5 starts to David milller and the entire service staff at FJ imports. I brought my GLE 350 in for service and David really overdelivered. He kept in constant contact with me and made sure I was informed every step of the way.

Excellent service, Jolene Jimmerson is an top rate service writer that really shows a caring nature.

Top notch proffessional, courteous service.

Took my moms car here for airbag recall from the moment you pulled up staff members were friendly and eager to help but what takes the cake in overall service was the shuttle driver Mike was even more amazing than the cars they had on their lot he has the most friendliest the best customer service I have ever witnessed or had. He went above and beyond to make it easy and a pleasure to be in his vehicle. He made you feel like you were in the car with family, by the time me and my sister got out of the car to pick up our vehicle we wanted to invite him and his family over for dinner he is truly amazing. I would suggest having him training all employees on customer service

Excellent dealershipExcellent people to work with

I would like to express my pleasant experience and extreme satisfaction at FLETCHER JONES IMPORTS.Last month during my search for a GLC 300 Coup for my wife, I contacted several dealerships to inquire about the vehicle availabilities and pricing.The response that I received from Mr. Michael Mondesi of Fletcher Jones was so detailed with the options, pricing and several ways of contact the dealership along with the follow up services that being offered by your facilities to create customer loyalty.We decided to visit the dealership to explore further Mr. Michael Mondesi’s offer.Mr. Michael Mondesi was remarkable with his courtesy and care towards meeting our needs, quickly finding the perfect options for my wife and optimizing not only her first experience in a Mercedes-Benz dealership, but furthering my own ever-growing and long-lasting relationship with this phenomenal brand.Mr. Michael Mondesi has created the passion and the admiration to the Brand and the Model by providing her with all of the information, confidence, and truly developing the relationship that one could ask for when purchasing their first Mercedes Benz.Congratulations for the ultimate service that was provided by one of your team leaders at your Mercedes-Benz of Fletcher Jones.Mr. Michael Mondesi is an asset to your dealership and a great image to your employees.Many thanks for a job well done.

Find service for any once or walk in for information. Appreciated all !

I am super happy with the service I received at Fletcher Jones Mercedes-Benz. We were attended by Mr. Steve Heinking who’s was extremely attentive and took care of our vehicle needs in no time. He even topped off the service with a complimentary car wash! Thank you Steve and Mercedes Benz for keeping our C250 in great shape :)