Paola and the manager Rafael were super helpful and have the best customer service! They worked with me with a loan on some items and gave me more than the other pawn shops. Would recommend 1000%

The staff at this location is first rate. every time I return, its just like coming home. always greeted with a smile and a fist pump which just makes my day. whether buying or selling, the transaction process is super fast. the atmosphere is very upbeat and theres always great music in the background. Will and his team are the best at what they do and it shows.

Came in and was taken care of by Johnny😊Super great service, prices are unbeatable (I skipped a few pawn shops before selling and buying here) and it was very fast and simple. They couldnt give me the amount I wanted but came to me with a reasonable offer. With that I was able to get some headphones Ive been looking for, but everywhere else were around $50 and $80, I GOT THEM HERE AT $20🥰 For sure they will be recommended and now they have a customer.

I always get the best deals from tech items to fire arms when I made that they’re amazing they are and to top it off when I had to pay my payments with layaway through the app so it’s a good place if you. Half one far away from home they got you covered

Very helpful. They dont know it but I used to work for first cash pawn in Virginia so I know the business. They were on point and very professional helped me get the cash I needed without low-lying me. This is now my go to spot not just for loans but for purchases. They deserve the business.

THEY ALWAYS HELP ME THERES GOOD PEOPLETHERE ON THE 192 FAMILIA PAWN

Ninoshka has in my opinion one of the best customer service ive seen in awhile ive felt welcomed and she helped me with anything i needed

Awesome customer service. Fair trade prices and great quality materials. Trusting employees when you say you will call me get your stuff and if you need more money then they offer, they take your word. Would recommend them to anybody in a spot and need some bread quick. Thank you ladies and gents for the expert care and quality and service. Prayers to yalls family and friends and for the business. 😁

I love this location mostly because the manager Wilmer and Robert are amazing100% helping me every time I go. Very friendly, professional, and like a family. I recommend everyone to come to this place and ask for them.

Great experience I was in and out in a jiff with great stuff help I will definitely go back

I have gone here for the past 2 years. They are very friendly and always remember me. They also are much more fair with their assessments. I will always go to La Familia! Awesome service!

I had a very pleasant experience there were not only quick and efficient but very friendly especially the Sales person Brian. Brian was very knowledgeable and innovative when helping me put components together. I really appreciate that king of customer service. Therefore I would definitely recommend people to be come here.

Very nice people every time I go there they always treat me very nice and I recommend to everybody to come here and shop around very nice stuff

Great customer service and very polite knowledgeable employees.

Great, fast and helpful customer service. I fund what I was looking for less than half of the retail price. This store is my happy place! Thank you guys.

I was assisted by Wilmar he’s very friendly and met my needs, amazing customer service and gave me a discount !! Come see him

Wilmar is manager of the year! Keep Z at the store! She is the best! Best pawn shop on 192.

Z was so helpful, patience and very courteous. I appreciate people who share their knowledge about things when you are not sure to buy something. First time at this store, will come back.

Zulay was extremely kind. I would recommend La Famila pawn to everyone. They are very fair!!

Zulay and summary they were very kind and helpful.. For sure highly recommended. Go there!! 👍👍

An amazing experience! Zulay took care of everything for me! Definitely coming back. Come an visit, you are going to love this amazing place!

These are the people you want to deal with they are good real people...true stuff...have saved me time and time again....this is the place with the right people.

Zulay paola have amazing service ! i always pawn with this pawn shop and never get disappointed

Great customer service . I recommend La familia pawn 100%.

Zulay Gutierrez was awesome I left with not just one piece of jewelry but two for a great price. Hubby was happy and I was happy! Thanks love I will definitely be back for more pieces soon. Go check it out! They work with you and are very nice and fast!

Great experience. Salesperson was the best and really helped me find what I wanted.

Bought some chains and coins highly professional and very well recommended

Great Service all yorr people are very profetoomal and corteus.Thank you for your service.

Did my first on app payment and it was successfully. Quick and neat

Zulay help me so much I will highly recommend people to come see her she went out of her way to help me out

Zulay and Wilmar are always so helpful and attentive. Great deals at this location! Thank you!!!

Nice and quick customer service. Will be back!

I had a good experience ask for wilmer!! He will help you with everything you need.

Ok I went in the other day with a friend and we did not get greeted and I was trying to get there attention but nothing. I even stood on line mind you there was nobody else there and still waited. Three employees were talking amount themselves. Thankfully I was able to get help and place my layaway. I really wanted to leave. Some people get treated unfairly by people who make assumptions about them. But I had a great experience earlier with a short haired lady there so I stayed. In my opinion the customer is the most valuable asset to your business not employee gossip.

The lady named Zulay was extremely nice and helpful. I will definitely recommend this place if your looking for some nice jewelry. Great prices.

During a time of need and desperation la familia treated me like family and got me out of a bad situation. It’s the atmosphere, energy, and great customer service for me. Highly recommended 10 stars

The people have always been awesome here at la familia. Thats why I keep coming back

Got two drills at a good price the store was busy but the girls did a good job getting everyone taken care of

Zulay best customer service ever and a great person

The people here are great! Paola Cruz was Soo nice and couldnt do enough for me! Great service and great price!! 5 stars

Zulay was amazing help! Always with a positive attitude and smile . Nice people

Best experience ever!! I went to 2 other local pawn shops in the area and they offered me nothing I was discouraged. I came here and just wanted to know if they could help and they did! They asked me what I needed and just like that they were able to accommodate my need. I really appreciate the staff at La Familia Pawn. Ask for Zulay or William they are the best!!! I highly recommend if your looking to buy or pawn come here they never let us down so I know you will get the same service

Overall I had a wonderful experience. The staff was extremely nice and very helpful, great customer service all around and would highly recommend

Paola and Will did great.

Very knowledgable and polite staff. I would go there again if I needed too.

Great place very goodCustomer valueGreat place

Friendly and prompt service by Wil

Wilmar has always helped when I come in the store especially with questions I may have or concerns.

Zuley was great and very helpful the staff was very friendly and extremely knowledgeable I love this place Shout out to Roberto That’s my new invicta connect 🤪

Zulay and paola

Awesome service and reasonable negotiation thanks

Very attentive and knowledgable people. Very friendly and personable. Vast array of items with good prices.

😬 Ninoshka is the best!!

Great and fast customer service

They definitely helped me out I had to pawn my ring and AirPods for 3 days until my stimulus is deposited they gave me the amount I needed without no questions asked I highly recommend this shop the best one in Kissimmee

Great prices good selection of jewelry. Great service!

Very professional, fair pricing, pleasant experience. Would hands down recommend them over other pawn shops in the area.

We felt like family. They acknowledge us as soon as we walked in the store and made us feel very welcome. Robert the sales guy that attend to us was very friendly and his customer service was on point. I recommend this store to everyone. Ask for Robert... The name says ur all La Famalia😁👍🏼😁👍🏼Have a Blessed Day 🙏🏼

The problem is there prices on gold jewelry are outrageous as if they were new! I used to buy a lot of jewelry from them but not any more. I stop in every now and then but the prices seem to be higher! What a bummer 😕 the days of buying good jewelry at a reasonable price are over. Im okay with you making money but when you sell earrings for 799.00 and I find the same ones new at the jewelry store for 299.00 I have a problem with that. Stop trying to pull a fast one on your customers or you will lose your customers!

Went to look around for the first time and Vanessa was very polite and helpful. Loved how the store was nicely set up. I will definitely come back and hope to see vanessa she was a lot of fun to talk to

Wilmar was very helpful!

Best place to buy and pawn. Friendly employees are always willing to work with you guys.

They helped me fast and easy

Zulay I think that is her name . she ans the reat of the staff are so amazing!

I have done business for over 4 years because you guys are great.

Zulay was awesome. Helped me out with everything I needed at a good and friendlyManner. Thanks Z.

Z was awesome....very good customer service

Good customer service. Great price. I visit whenever I am in Orlando.

Amazing service. Was getting a bad feeling when I first started the transaction but very pleasantly surprised with how well they worked with me to get me the exact amount of money I needed on a loan. Roberto and Johnny both deserve a huge 5 star rating. Thank you

Highly recommend working with Vanessa. She was easy to talk to and made the experience worth choosing this place over any other one. Will be coming back for sure.

Great prompt service and reasonable prices..

The empmoyeesthat attended ME and my wife and Daughter were very nice educated person.

They were awesome, very intent ive and helpful...by far best pawn shop in kissimmee

Felt like a got a good deal and the staff is excellent!

Very recommended. Robert gave me a good price and attention. Im happy.

Excellent service staff very friendly and helpful

I went and visit this store looking for a laptop and Robert Cintron took care of us. I am extremely satisfied with his customer service and he made the visit and purchase so smooth that I highly recommend him as your go to sales person. Because of you my son will have the computer that he needs so much during this COVID-19 hard times. Thank you Mr. Robert.

Very organized store and great staff. Definitely will come again. On going people that will help you with anything you need right away.

I came looking for jewelry and the manager was helpful with providing information to my questions. I would definitely recommend if you are looking for a good deal la familia pawn and jewelry is the place to go.

I came in today looking for a little bit of cash and Vanessa over here La Familia was able to take care of me above and beyond I recommend it to everybody And I’m super satisfied with the service.

The staff is very corteous and proffesional, they will help you wether you need a loan, or to choose the right item from the store.I will definitely comeback.

Excellent service!

You are treated with respect. Everyone goes above and beyond to assist you. I will always make this my go to place when I need. I have gotten many a great deal here too.

I love this place. They work with you as much as they can. Its my to go place for loans.

192 irlo browson trail kis. Good service

Excellent staff, Zulay is amazing! Cut me a good deal on a chain.

Highly recommend Robert as the expert in TVs. Not only he provided an excellent deal but also explain it the insurance option. Thank you Robert for my née 65’!

Awesome costumer service Robert always nice and taking care of costumer, store clean and organized I will recommend this store all the way, Robert the best.

Very helpful Carmen and Maria where extremely nice and helpful we will return thank you

Orlando and his staff are amazing. They helped ne get the TV I was looking for at a affordable price. I cant thanked them enough for their help. I would recommend Familia Pawn Shop to everyone.

Great pawn company all associates are super nice and helpful

Thanks to Roberto for the great service and nice personality that make this a very nice experience, taking time to find the best result for me and explained everything with details. Blessings to Roberto and all the staff from Vine St. La Familia Pawn.

I seen Vanessa’s post on Offer up of the AirPods I came in she was very nice and was able to help me above and beyond, I will most certainly be back!!

There areA lot ofEmployees but none seemInterested in making sales asThey ignore potential customersNotRealizing that making a saleWill provide incomePoorBusiness ethnics

Very prompt on helping me with my needs. Z was the best. Thank La Familia!!

Zuleika was awesome

Great customer service

Zulay was so kind and helpful! She made everything very smooth and easy to understand. Im very pleased

This location is always great when it comes to helping me, their customer service was great and very friendly.

Great place to shop. Quality goods and the service is awesome