My Service Coordinator Kim was amazing! She kept me posted on the diagnostic work and status for my vehicle. She realized I had just recently purchased the car and made sure that I was taken care of promptly and with excellent service.

Took my Jeep on for an oil change and tire rotation. Because I had an appointment I knew who I would be working with (Corey). Drop off was easy. Drove inside so I was covered which is nice if it rains or snows. The work was done professionally and for a very fair price. The whole experience would have been perfect if it has been done a bit faster. But they have a nice customer lounge area with free coffee.

I had an oil change, tire rotation and they fixed a recall issue in just over an hour . In and out pleasant experience . Thanks

This place is definitely a reputable establishment. I am so pleased from the car lot to the service department to the auto body theyre all phenomenal and yes my Jeep has been in their body shop and service department for work. Theyre kind, courteous, friendly, and theyre very helpful. I would highly recommend this dealership for your next vehicle.

Recall on vehicle power train, problems with GPS, license plate light out icon on dashboard.Software updated for power train, but could not fix the GPS and said it might fry the radio and suggested I just use my cell phone. License plate light bulb out icon is still appearing on the dashboard. Will try and fix myself.Took car back. Everything was fixed. They went over and above to make this a good experience. I will definitely go back!

I had maintenance performed on the Auto- Start/Stop feature. They informed me they needed to replace the battery. This cleared the code but the feature did not work immediately. When i expressed my concern, Matt the technician reached out to me. In a couple of days the auto start/stop started working and Matt explained how it works and gave me his number if there were any future concerns. I am happy with the level of customer service as a result.

Services performed well and quickly. I had a question about steering response; the service advisor had it checked, all perfectly normal, and went on to explain in detail how the steering servomotor operated. I was very pleased with the attention to and investigation of my concerns - highly professional treatment!

The owner contacted me about my experience. I appreciated him taking the time to do that. He was very accommodating in his offers to make it right and apologetic for not meeting expectations.I arrived right around 7am so I could get to work as quickly as possible. I needed a loaner, and I was asked if I made a reservation for one. Yes… I had made the reservation over the phone when I made my appt, with you…..with the same person who was checking me in. I had to wait on the loaner; and my information had to be given multiple times during checkin because of the computer timing out. I was told they may not have a loaner for me, even though I reserved one (which was confirmed by the worker - I had confirmed one). And they said I might need to use enterprise to get my loaner. Anyway, they have a loaner on the lot - but it needed vacuumed. I was asked if that was ok- wanting to get to work, I said sure. But people this car was dirty. Debris everywhere on all the carpets. An empty bottle in the door. I was grossed out. I cleaned all the surfaces with Clorox wipes when I got to work - and the wipes were disgusting. I don’t know the last time it was cleaned. It was so gross - every surface was dirty.I was disappointed they could not repair my Jeep because they could not recreate the clunking noise (likely a ball joint).Kept my Jeep for two days.If my Jeep needs service again, I’ll be going to a different service.

Thank you Justin and the Mechanic for taking care of my car. I really do appreciate you both greatly.

Thank you Klaben! Challenging diagnostic and repair but thank you for getting to the bottom of it and figuring it out. Much appreciated.

Excellent service by Klabens Kim Rafferty and team! We had some concern with handling at highway speed with our new Jeep and a thorough 16 point inspection yielded a necessary alignment adjustment. Thank you Kim and team! We are looking forward to improved handling on our next long distance trip!

Great service. Kim R in service was fantastic to work with

Kim Rafferty went out of her way to help me out with getting my wrangler in for service. I highly recommend the service department! Thank you!!

Great service drive at this dealer. Kim was the best, got me what I needed and more. Will be recommending to all mopar friends and family.

I ALWAYS use Klaben for service on our vehicles. Every time our service advisor Justin Stinnett takes amazing care of us. Things are done right the first time and he really knows his stuff. It’s not often these days that you get reliable customer service but he has never failed to make sure the job is done right and on time. Thanks Klaben and THANK YOU JUSTIN!

Replaced the wiper control module. Service was quick and the customer lounge was comfortable.

Joe Hilliard is great! He always gets me scheduled quickly and gets me in and out as quick as possible. Hes even arranged to take me home and pick me up when repairs were complete. I wouldnt go anywhere else! Thanks Joe!!

Justin Stinnett was great from the moment I walked it, to the moment he gave me my car back. Great costumer service, awesome value and my car is running like new. I will definitely come back and recommend this place to anyone. Thank you Justin!

I brought my Jeep Cherokee in for a much needed oil change and tire rotation. With my work schedule currently, finding time to bring my vehicle in has gotten difficult. Justin Stinnett went above and beyond to get my vehicle in quickly and in my limited availability. I will only be coming to Klaben for my car needs now, thank you!

Every time I come in for service Justin Stinnett is very helpful. He always explains everything in detail. He goes out of his way to make sure I am happy before I leave. He is a great asset to your company!

Ive heard a ton about Klaben on 97.5 WONE as the personalities are always endorsing them. It got me to buy my truck from them and I had a great experience with the Sales department. Now that Ive had to get a few minor repairs done to it, I can say Ive had a fantastic experience with their Service side as well. Joe Hilliard does a great job with the customer service and the repairs I had done were fast and effective. Even when I had to leave the vehicle for a few days, I was set up with a rental. Theyre patient, they listen, theyre honest, and theyre not too expensive. They even have a great waiting room with wi-fi that I can connect to and get some work done while I wait. Free donuts and juice are available. I would recommend Klaben for service any time.

Great customer service, and a good, thorough job on keeping my Jeep Renegade well taken care of-- good oil change and tire rotation, and even washed my car and put some windshield wiper fluid in-- free of charge. Great prices and also an added bonus when you have the the Loyalty Link Plus Klaben card!

Always get superior service at Klaben. Justin Stinnett is so reliable and courteous and always makes us feel like we are his only customers. My whole family has Jeep and Dodge vehicles and we all come to Justin! We know he will always get us taken care of! Wouldn’t go anywhere else.

They did a great job fixing my Jeep! They found an additional problem in my engine and fixed it without changing my original quote. They went above & beyond with customer service. Thanks again Amy Smith

I highly recommend Klaben Chrysler Jeep Dodge Ram especially for their outstanding service! A great experience is dependent on the culture of a company and culture is dependent on its people. Justin Stinnett truly exemplifies what it takes to create such an experience.

My sister in law suggested I talk to Justin Stinnett up here and he was awesome. I was in a HUGE HUGE hurry and didn’t have time for anything. He didn’t mess around and just got it done. Appreciate it!

I needed two keys made for a jeep I bought at auction. Justin Stinnett got me in right away. I did not have the original key for the door but he was able to get two key fobs made and he had the parts department to find the key code and cut two key inserts! I did not expect them to be able to get new fobs and key inserts. I dropped off at night with the drop box and Justin had it all ready by noon the next day! I received very fast and good quality service from Klaben!

I’ve taken my Chrysler and Jeep vehicles to Klaben CJDR for more than a decade. Justin Stinnett has been my service rep for the entire time. Justin tries to work me into the schedule a soon as possible whenever I call for service or tires on one of my many Chrysler Dodge or Jeep vehicles over the years. I’m often surprised as to how soon I can get an appointment for some services through Justin. Justin knows the products Klaben sells and lets me know in detail what needed to be done for any numbers of repairs over the years. He knows a know a bit about cars from the many years I have done some of my own auto repairs or auto restorations. He explains the charges in detail and tries to add any available discounts Klaben or CFA might be offering on a given repair.Justin performs his job in a professional manner and always respects my time that I set aside for automotive repairs. I would recommend Justin to anyone wanting automotive service at Klaben CJDR.

I cant tell you how nice it is to be able to trust the people that work on your car! Justin Stinnet was amazing to work with. As someone who used to be in the automotive industry, it is still a rare thing to find someone you trust to take care of your family! Not only did the service writer contact me when there was an extra problem with my girlfriends car, he was also able to explain what well need to be done in the future and that is not something that had to be done right this moment. My girlfriend felt so comfortable, and that has not always been the case with other service advisors! Thank you so much Justin, you have lifelong customer!!

I dealt with Justin Stinnett. He was very professional and made it all very easy for me! Very smooth transaction. Highly recommend!

Very friendly, easy drop off and pick up, Kim kept in touch with me throughout the entire repair. Great job

Justin Stinnett is the best there. Gets the job done right and is quick. He’ll do anything to get you up and running again. Definitely recommend going through Justin👍🏻

Justin took car of my service on my truck and had it back to me when he said cause i was leaving for vacation . He made sure the oil was change rotated the tires he updated the transmission computer. He made sure the truck was safe for my trip

Joe Hilliard has been for years. He is the only one I desk with. Honest and will help you out, with the cost, if he can.

Justin Stinnett was great to work with. An oil change, all the inspections, and a wash was done. I didnt have to wait long. Justin got it all taken care of right away. Great place to go.

Justin at Klaben Always gets me and my vehicles in asap. They always complete everything and let me know what to expect in the future should they see a forcoming problem. Fair prices and always go above and beyond for customer satisfaction

Casey and John went out of their way to help me get into the vehicle that was right for me . In a short amount of time I drove away totally satisfied. Thanks!!

Justin Stinnett is the best service advisor. He is always on top of it all. Always listens to what’s going on and makes sure it’s addressed. I work for a different dealership and come to Klaben because of him and recommend him to anyone i know.

Great experience leasing my Jeep from them.

Corey was amazing. Very well versed in his job. I will definitely send family and friends to him.

Justin Stinnett is literally amazing. He is the reason I keep coming back to Klaben. He always gets my car done quickly and gets it done right!! Give that man a raise!

Great service. Mike is absolutely wonderful and very helpful.Do recommend this place to everyone!

Justin is extremely professional. A job throughly well done. I would definitely want his help again.

My car needed so much work. Timing chain, battery was dying, and my volume switch on my steering wheel was busted. Justin Stinnett was great about getting my car fixed as quickly as possible and getting me a rental until it was done.

Justin Stinnett is very personable and always help me with any service needs I do. He’s always helpful and get the job done right.

I have been bringing my van in for maintainance since I bought it 2 years ago and have nothing bad to say. The service advisors are friendly and Corey always makes sure everything gets checked and makes recommendations for what I may need. Never pushy and doesnt try to sell me unneeded services. Even made sure I was able to get a loaner if I needed it. Fast, efficient and friendly! 😃

I Love Klaben - the service is great - always whats quoted. The lobby is comfy and spotless. Everyone is following COVID recommendations. Justin Stinnett explained everything that was done on my van. I left happy !

Justin Stinnett was wonderful! He was proficient and gave my car the proper 150,000 mile check up it needed!! So professional and a great job!!

Havent been to Klaben for years. Glad I finally came back. Had a great service experience. Just ordered a new Jeep from Klaben as well. Its nice to be home again after all of these years.

Had my truck in for service and for a small issue. Everyone was great to work with. Parts department was equally great.

Everyone from the time we called in to the service and completion were very polite, professional. The oil change was completed in the time allotted - extremely pleased with the service.

Klaben is the only place I take my van because of Justin Stinnett. He does an amazing job helping all who come in. He is very thorough and explains all the information in a way that anyone could understand. I recommend Klaben, bc of Justin.

Justin Stinnett was able to help figure out exactly what was wrong with my ride. Fixed it and it sounds brand new again! Great customer service and excellent work!

Always great service/price is right and I love the AAA discount to boot! Joe is amazing at scheduling me whenever I want and the techs always go above and beyond. I only take my van there.

My vehicle hit 112,000 miles and the engine began to have that dreaded Pentastar Tick. While addressing that issue I had them go over the vehicle and take care of a host of other issues with the goal to get my vehicle to last another 100,000 miles. Kim was a real pleasure to work with and patiently walked me through the whole process and answered every question I had. She helped me work through everything needing done and my Van is running better than it has in quite a long time. Im very happy and will be back for future repairs. On a side note, I had Klaben go over a few Items other shops claimed I needed to replace that were still in good working order. I dont feel I was taken advantage of for the first time in quite a long time. Shoutout to the Mechanic that worked on my vehicle as well, did a wonderful job. Plus they washed my vehicle before I picked it up!

Stopped in real quick for my check engine light. Justin Stinnett was really helpful figuring out the issue.

Justin Stinnett has been my service advisor for many years and always does an amazing job!! He is friendly, knowledgeable and goes above and beyond to ensure customer satisfaction!

Justin always does a great job! He gets us in and out and always makes sure were happy with the service.

Came in for service and Justin stinnett greeted me right away took care of me and my car and I ended up purchasing another one too thanks for the great service

It was great experience! My vehicle got in and done quickly. Corey was extremely nice and explained things clearly. Thanks!

Would be Five Stars but it took well over an hour to change the oil which seems a bit excessive.

Justin Stinnett was very professional and knowledgeable and gave me peace of mind that my vehicle would be taken care of probably!

Always a great place to go for service on your car. You get what you ask for.

Justin is extremely helpful and takes the time to explain options, issues, parts, sevice, etc. Very efficient service and scheduling.

I’ve work with Justin Stinnett many times, he always get the job done when I bring vehicles to him. He is very professional and kind. I recommend anyone that goes to Klaben to see Justin Stinnett because they will be in good hands!

Just want to share how awesome Justin Stinnett is and how helpful he and the whole team always is! Great place!

My truck is well taken care of at Klaben Service dept. Justin is always great.

They tried to charges us for an oil change that was supposed to be free. Charges us $114 to rotate tires and fix a tire that had a nail in it, but they really didnt fix the tire.

My service rep justin Stinnett was extremely friendly and knowledgable. he went above and beyond to make sure my vehicle was able to get back on the road and thats its safe for my kiddo and I. he has great communication and my vehicle was ready in a timely manner.

Justin Stinnett is absolutely the best, so professional, knowledgeable, and caring. He really made my experience at Klaben Service extraordinary. Thank you, Justin Stinnett!

Have been taking my vehicle(s) here since I bought my 2010 Nitro in 2013 to my 2016-2017 Ram trucks and 2004 Jeep and 2006 Escape work vehicles...Justin Stinnett has been my main go to guy for everything.. great guy, personality and always gets the job done... I make my service trips from Parma because of his service quality!!

Karen Rafferty was incredible! I brought my business there because of the service she provided my from phone inquiry! Thank you Kim

Joe Hilliard is fantastic. Great service, great employees doesnt get any better than this

Justin Stinnett takes care of my fleet vehicles and I always receive great service I will continue to use Klaben

Everytime I bring my car here Justin Stinnett is always professional and nice. I will never go anywhere else

Great experience from start to finish. Carl and Gil were not pushy and worked together to make this deal come through. My first service was unexpected. They got me in the next day and I was on my way within a few hours.

Was quick service! Appointment for oil change was at 9:00am and was back on the road at 9:35am. Great service!

Fast, efficient, professional and friendly. Couldnt have asked for better service. The only place I take my Jeep!

Special thanks to justin stinnet for getting me in and getting my service needs fixed in a timely fashion

Justin Stinnett was excellent. Great doing business with him

They did a professional job in a timely fashion and kept me up to speed regarding the status of the work. They were very thorough.

Justin Stinnett is outstanding and helpful on all levels. super knowledgeable.

Justin Stinnett was a great professional employee. I will always come back to him for all of the needs of my vehicle!

Justin S. is great to work with. Every issue is always addressed and if I have any problems he makes sure it gets taken care of!

Came in and saw justin stinnett he made the service process so smoothe i will definitely be back again tha ks klaben

Knowledgeable and Friendly staff. Always treated like family.A definite recommend for your cars service needs!

The service was decent, had them repair several recall items and a window maintainer under warranty. However the amount of emails I received afterwards wanting a review was insane and really tanked the experience.

Fast friendly service.

Got my car serviced by Justin stinnett. He does a very good job and always been reliable

I have never been treated better by a dealership - EVER! Everyone at Klaben was friendly, up front and welcome. I have a busy mom life, and the staff here knew I needed my car back as soon as possible. I had taken my van to another dealership three times about the same problem, Klaben took real action and didnt want me in an unsafe vehicle. They helped figure out what would be covered by the warranty as well and I left there paying way less than imagined. Thank you personally to Kim Rafferty as well, she provided updates to me daily on the status of how things progressed. I will be a customer for life!

The quality of service was excellent and Justin Stinnett was professional and very helpful!

The service writer Justin Stinnett is very professional straight forward and to the point on every aspect. I wouldn’t deal with anyone else.

My check engine light was on, they found out what was wrong and repaired it in a timely manner. Always work with Justin

I worked with Cory recently and he was very professional and great to work with. I couldn’t be happier with my experience!

Quick service always efficient. Justin Stinnett makes me want to come back every time.

Had my dodge fixed quickly. Corey kept me uptodate and took care of me!

We purchased our 2017 charger new from Klaben took it to Klaben Dodge for oil changes and service maintenance, always fast and friendly service. Joe Hilliard is our service person. Now we have a 2020 Charger will only take it to Joe Hilliard for our future needs.😊

Unfortunately, my experience wasn’t the best here. I bought a brand new 2020 Dodge Charger Hellcat from the factory, and it shipped with a few problems. The main thing was that the wheels came with finish defects from the factory. The general manager of this location told me that they do a thorough inspection of the car and that I obviously had curbed all 4 of my wheels in 1 day of driving the car. After bringing it back there 2 times and complaining for dodge for almost 2 months, they had agreed that this wasn’t curb damage. After finally getting new wheels for me, I was given a turn around time of 1 day and planned my day off work to go get my car. I was informed an hour before they close that day that my car would not be ready. This happens 3 more times before my car is ready almost a week later. I’m not even going to go into detail about how I left the car at this dealer for almost 3 WEEKS for my shock mounts and wheels and they never did any of the work until I started complaining. All in all, I’m pretty disappointed. I’ve owned the car for 2 months and it’s been at the dealer for a longer period of time then I’ve owned it.The only positive is that the people I’ve worked with up front, Corey in service and people in the sales department were friendly. I feel like the problem lies in management not wanting to do anything to actually help me here, even after I spent almost 80K on a new car. Hopefully I stop getting the stupid email to leave a review now that I’m finally doing this.

Joe Hilliard Is always professional and friendly and a pleasure to deal with.

Justin stunner is very nice do good work and in a timely manor