Barbara Johnson is the most unprofessional agent i have ever dealt with. She NEVER returns phone calls and lied to me reaching out to an HOA about a service dog. I would not recommend dealing with her!

As President of an association, I don’t know what I would do without Kim Robinson. She is always there to assist in our little community. Old building with a lot of issues and I truly appreciate all of her efforts.

They never respond to phone calls, letters. terrible customer service.

This company has no morals about how they transact business. No one should consider doing business with this company because they have only themselves at heart. They are cold hearted and uncaring about their employees. Never do business with these people, the owner is very unprofessional.

Worst company in jax do not use them they do not respond to emails or if you call them worst management co in town do not use them

I am still waiting for a single call back when I have been leaving multiple messages for two days.

Ive had experience with 4 property management companies in the last 15 years and Signature Realty & Management is by far the worst. I have sent a minimum of 4 emails in the past month and have not received even one response. It is absolutely ridiculous! Changing management companies should definitely be on the agenda at the next Association Meeting.

I’ve lived in this HOA property you manage for 2 years not once have I gotten a letter about a board meeting. Lots and lots of issues is here that need to be discussed you take the money and runaway mines well not have an HOA.

Janice Larsen and Wendy Perez were extremely helpful to my husband and I in our quest as home buyers. Although I work for Signature Realty & Management, I had never purchased a home before and these ladies made the process clear and simple for us. They were patient with us as we looked at TONS of homes until we found the perfect fit! I was especially impressed at how smooth the closing went because of how well they prepared us. We were truly peaceful during a potentially stressful process. Much kudos to these wonderful agents!

We had lost our heat in our water and I just wanted to say thank you for your quick response, Your agent Sue was right on the phone with us and got the electrical man Joe and his helper Mike on it right away. They called me last night and were willing to come out last night and I said no hurry and they were here the next morning early. thank you again Susanvery nice people

Why are homeowners paying for condo owners maintenance and repairs?

If you want to be disrespected and pay for poor management, this is the spot for you.

I would give -5 stars if I could. Terrible terrible TERRIBLE customer service, very sketchy and unprofessional when it comes to an HOA trying to receive existing contracts and make changes (as well as literally everything else) First meeting the community had with the management, the representative who set up the meeting showed up nearly 45 minutes late stating “I figured nobody would show up so I didn’t come” one of our neighbors described an interaction with our agent as “disturbingly unprofessional” and treated her in such a way that made her concerns feel bothersome rather than verified. Her requests were simple, so the agent really made a mountain out of a mole hill. DO NOT WASTE YOUR MONEY!! PLEASE BEWARE!!!

Ive been working with Michele Richey Martin for almost a year now and she has been wonderful. She placed renters in our property in just a few days. Worked with them after the 6 month inspection, and reported to us very promptly. Always keeps up to date on things. Just an absolute gem to work with. Thanks Michele!Vicki

Hi, Cindy Sanders is a very good agent. We have had Cindy as our agent for over two years. She tries her best to work in our best interest. Five star rating! Would recommend her to anyone looking to buy or rent with Signature Realty.

I never written a review before however Cindy Sanders is the 5 stars property manager that I have to let Google world know. I have worked with many other property managers and Cindy Sanders is hand down the BEST Ive worked within the last several years. She is very responsive, pleasant and professional!

This note is to express our thanks to Kevin Francis and Bill Fonferek for a job well done in getting the tree along the ditch behind our property removed. We really appreciate your prompt response and follow-through.  The tree company you hired did a great job also -- they were skilled, professional, and cleaned up the debris. We couldnt have asked for more.Your service went above and beyond and we are very pleased. Not to mention relieved that we no longer have anxiety & worry about future storms, and especially hurricanes.THANK YOU.John & Linda Sara

Michelle Richey Martin is by far the best Property Manager I have ever had. When she took over for my old PM company they had left me with a trashed condo and stolen items. She totally took charge and fixed everything leaving me with a good piece of mind for over 6 years. I have properties in other states with other PMs but Michelle is the most hard charging and certainly cares about the properties they manage as if they were her own. Id give her 7 stars!!.

Signature Realty has done an excellent job managing a rental property for me. Lynne, the Realtor managing the property, has been great to work with, has done an excellent job screening potential tenants, and is always quick to keep me informed of any issues with the house as well as schedule service calls for needed repairs. I would recommend Signature Realty to anyone looking for a rental property manager.

Janice Larsen has been extremely kind and helpful since the day we moved in. She promptly took care of all our move-in issues and is quick and responsive with all the other needs weve had after that. Plus, she is a very nice person to work with and we thank her for all her help!

Our agent, Cindy Sanders is incredible. When Hermine visited Ponte Vedra Beach, we had a tree fall. Cindy coordinated everything with the tenant and even removed the wood from our property. We are highly confident that Cindy is working in our best interest. Living out of state, it is so reassuring knowing I can count on a highly capable individual to protect our property and find quality tenants. Having tried out a few other property management companies in the area, I can safely say that Signature Realty is the best.

My husband and I want to thank Cindy Sanders for her great service, first as our Property Manager and then as our realtor. When we decided to sell our condo, it needed a some TLC. Cindy obtained vendors and contractors and supervised the work to get it ready for sale. We sold the property very quickly and even had several offers. Cindy was knowledgeable and easy to work with. Whenever we needed to talk with her about something, she ALWAYS got back to us. It was a pleasure to work with her and certainly recommend her for all you real estate needs. Thanks Cindy!Rick and Shar Lombardo

This company is very unorganized, Ive just relocated to Jacksonville for a promotion within my company. I called them for two weeks straight and was told by four different people that someone would call me to view a condo that is very close to my office. I want to buy a home after I got to know the area so when I saw this unit with affordable rent, I was excited and wanted it, I called and was told someone would call me back for a showing, Someone will call me back to set up a time. NOTHING, NO RESPONSE, So Im looking AGAIN for a different rental and I see the unit online still, I call them again, Then Im told we just got a GOOD applicant This is very unprofessional and disappointing. If you own properties find another property management company. I assume if youre not spending tons of money with this company, They dont care. They would not give me the time of day. HORRIBLE CUSTOMER SERVICE!!!!!!

Wendy Perez has been wonderful. She is professional and super nice. She did a great job in selling my home and she is currently helping me find my next home.

They did not approve us because we don’t believe in credit cards why would I want to be a slave to the banks we make 6 times the rent and have very good rent history But did not approve us based off a credit score the person we dealt With was great but I don’t understand why they would even think someone with over a 620 credit score would even rent a house for 1200 when they can buy one for 650 a month mortgage thanks god bless the Sheddan’s my wife alone makes 3 times the rent and works a job that will always be around..

As a member of the OceanWalk HOA Board I have worked closely with Michele for the past year.I cannot begin to say how grateful I am for everything she does for our Community.If asked to boil it down to a couple points I would say:1. Michele spends OW money as if it was her own personal money. No waste.2. Very responsive, questions/issues addressed within one business day at latest. Most of the time within 1/2 day.3. Very reachable. Answers my calls and text round the clock.4. Follow-through, cannot think of one time I had to ask Michele twice for something. I wish she could say the same about me :)If Michele were to leave Signature Realty & Management, I would recommend to the Board we follow Michele.

Expected property management, full service... I was lied to, requested to review my file, no inspection performed at all since their management started four years ago, as agreed upon. My house was left destroyed, they couldnt have picked a worse tenant. I was switched to six different property managers within those four years, when I asked where my latest manager went, they replied with nothing but nasty answers. It almost makes me wonder whats going on behind their doors. Realtys are suppose to professional...

If there was a option to leave no stars Id choose that! Horrible management! George is rude as well as Dwight. I rented a property managed by this company I lived there two years, the prop manager I had left before my lease ended. The new prop manager doing my closing tells me they have nothing on record ( we had construction the entire time we lived there, damages were made). So now they have none of my walk thru or any damages done from construction. Not to mention Ive been in constant contact with manager I gave then well in advance my new address so they could return my deposit! I again followed up and they ask again for my address! It was in your emails seriously ?!?!? So I now have to wait a week to receive in mail! Then wait to process disputes! Do NOT RENT FROM OWNERS WHO USE THIS COMPANY ! They dick you around and take your money!

I have nothing but positive things to say about Signature. They have been extremely professional in their dealings with me. Great job guys!

We interviewed several realtors before choosing Alison Helfrich. Alison was the most knowledgeable & professional of them all with a keen grasp of the beaches area where our townhouse was located. She was thorough & meticulous along with being very accommodating & personable. i hope to use her again when i put my house in town up for sale, thats how good she is, Sincerely, Edith L. Howell

Signature realty & management is horrible. Their customer service is below a 1 star. They do not value their customers nor do they provide good property management. They are unfriendly, & not compassionate. I definitely wouldn’t recommend renting from them or allowing them to be your property manager.

Excellent company to deal with. We loved all the help in easily getting into a new rental home.

I personally found this real estate company to be more helpful than others when I relocated to Jacksonville from the midwest. The home I now rent from them is just what we needed and the property manager is diligent with the owner on our maintenence needs. I highly recommend their services!

Worst property management company ever. All they will do is collect their 10%. If anything goes wrong with your property do not expect them to do anything about it. Oh and when you try to discontinue their “services” read the fine print, because its not as easy as one might think. They will keep your maintenance deposit, and security deposit when you leave them. Save yourself a headache and go with another company. PLEASE TAKE THIS POST SERIOUS. If you choose this company, which some of you will even after reading my post, be prepaird for a stressfull, and expensive experience.

I work with Cindy and all I can say I wish every property manager learn from her. Apsolute pleasure dealing with her for last two years. She updates me on every issue on time. I dont need to reminder her like other..thx again Cindy.

This company is a joke, turned in 3 applications $165 and did not hear back from them for 2 weeks. just to be denied, we met all income requirements, between us all we made over 4 times the rent. When we did hear back it was via text message, very unprofessional.. you could call and leave voicemails for days and get no reponse. rude and lazy. working out of a trailer. do not waste your time with these people.

Michele Richey Martin has always been fast in responding to problems in the community! Extremely helpful! Thank you!

After the property manager sue teague basically recommended the good tenant stay to catch up on rent because of one thing or the other, Mr Percel Mitchell and Jacinica Mays Mitchell have been avoiding paying on over $6000 in unpaid rent. Cutting off phones and avoiding court servers. Worst part is the company will not assist you to recover unpaid rent. These renters are probably out there doing it all over again This company is just interested in that management fee. Such a waste of time and money using this company. My house was left filthy after this company said they completed a walk through. Such a waste of space they are.

Very Helpful and a nice place to rent from! I recommend them!

SIgnature is manager for a condo complex in which I am a unit owner. They do not answer the phone or return calls. The email address posted on their web page is bounced back as undeliverable. This tells me how little they care about customer service.

We have used them for years and the service for property management had minimal problems. We tried to use them for realtor, and it has been nothing but problems. They are not helpful, not responsive and dont do their job. To say that are mis-representing us, would be an UNDERSTATEMENT!!! We are trying to get out of a contract and file a complaint with Florida Department of Regulations as well as speaking with an attorney.Stay away and do not use this company you will regret it!! We do!

Michele Richey-Martin is the most professional CAM that I have had the privilage to work with in my 78 years.She is always one step ahead of the needs of our Association and its Board of Directors. She looks at and treats our money as if it were her own, frugil and efficient. Always looking to conserve our expenses, yet getting the job done to perfection. What a wonderful person she is day or night.OceanWalk Homeowners Association are proud of our CAM.God Bless Michele.

Lynne Brooks was fantastic with a difficult short sale that I had to do in Manotak Oaks. She handled the process with the utmost professionalism from start to finish. I could always count on getting an answer or information from her when I needed it.

Patty Tondreault has been extremely helpful, quick and professional in renting our condo for us. Thanks Patty.

Very helpful accounting department and attorney that comes with the service.

Terry Penna has been a pleasure to deal with. I would highly recommend her to work with you on finding the right home or for renting your home.

Terrible and unprofessional. Customer service is horrible. They are very unreliable and do not keep their word and do not know what they are doing. Some people do not need to be in the Real estate-business.

Dealing with Cindy for last several years was nothing but pleasure. She is always on the top of the things and all issues were resolved quickly and efficiently. Thanks Cindy.

Great Company and management is also helpfull !!

Friendly and knowledgable staff