Kay Jewelers Atlantic Blvd. has raised the bar for customer service. Linda, Ariane, and Jeanne are exceptional to work with.

Today was an experience that was gut wrenching... my services were ignored and I was treated as if I didn’t belong in the store. I was completely overlooked even though all I needed was a simple repair. A hello or greeting would have even sufficed but I wasn’t deserving of that... however, after a customer walked in after me he was immediately greeted and serviced in such a breathtaking manner. I requested a supervisor and they informed me that it wasn’t one available. If my type of business is not welcome in a facility as such,where my spending value is the same as the next, a place like this does not deserve as customer as myself or the money that I’m willing to spend...

Best Kay’s store in my opinion!! Ariane and Lisa we’re not only helpful but very knowledgeable aboutMy beautiful bracelet!! Ariane customer service was outstanding when I had more questions about getting my bracelet fixed and maybe resized… I feel comfortable recommending this store to anybody making a purchase!! My boyfriend has brought me Numerous items from Kay’s with that said this is my home store for help etc!!

Linda the assistant manager was amazing!! She helped me and my soon to be wife find a wedding gift for our first look gifts to each other. She even helped me find a nice necklace for myself for everyday use. Very good service.

Linda is amazing! She is always friendly and helpful. Helped me pick out a new necklace today.

AMAZING customer service! They go above and beyond to take care of you and make sure you leave happy! Beautiful Leo diamonds for Christmas, so excited!

Great clean place. The first thing i noticed is everyone had on mask. Also the store was a bit busy because of Christmas shopping, still i was assisted within 5 min. Would definitely recommend.

I love the LeVian collection. Its truly beautiful. Gwen is an 😇 angel and I will return time and time again.

Didnt greet or help me...oh well...live and learn

Absolutely AMAZING!! Very friendly and helpful! Extremely patient and showed everything that caught our eye! I will definitely be going to this store for all my needs!

The ASM, Linda, went above and beyond to make sure my fiancé and I were taken care of. Her customer service was top notch. There is no question she loves what she does. I won’t ever go to another jewelry store for anything. I highly recommend you check out Kay Jewelers on Atlantic Blvd!

Update: personally spoke with Gwen and store closed early for a diamond show.Shows online that they close at 6. Guy is inside closed up and handling the register. I can’t ever seem to catch this location open and I must return a ring

Outstanding service today! Linda and Malenia were super nice and professional! My parents and I are looking forward to our next visit!

Very nice people. Maybe hard to get a hold of them on the phone sometimes but the service was good

Worst place to get any service. I came to get my ring resized and the manager here GWEN is TERRIBLE, from her communication skills, to the way she treats customers. She Should not be working here. I came in on 7/27 to get my ring resized. I was told it would be ready by 8/6. I have called this store countless times and she doesn’t pick up the phone. Finally on 8/14 she answered and told me how she picks up the phone when she doesn’t have a customer lol okay. I asked about my ring she said she would call me back with info on it that she had to call the repair team. I told her I would need to have a call back that same day since I’ve been calling nonstop and No one answers. Gwen told me she would call me back that same day, never did. Ive called since then over and over to again get no answer. So Wednesday 8/19 I decided to call corporate Kay, after being on hold for almost and hour they told me my ring has been here and ready since 8/5!!!!! So today 8/21 I come to pick up my ring, their hours are 11-7, I arrived at 11:30 just to see a sign on the Door that says “out to lunch”, open only 30 minutes and already out to lunch? Okay, well then. Now I’m waiting outside to get my ring back. Never again will we do business with this place. Especially with GWEN. TERRIBLE SERVICE.

Please save yourself the trouble of searching for a diamond vendor for the best deal. I have searched for the best quality/options/deal online, locally,. They are honest, to the point, and wont try to bully you into buying their diamond. I got exactly what I wanted at the price that I wanted it at. You wont regret it!!!

Went there to have some links removed from watch. Showed up pretty late and the ladies were very helpful and did a great job! Much appreciated!

Told her my budget and she made a face and showed me rings $1k over budget. Didnt show me a single one in my budget. Also offered to clean my ring and never did. As soon as she realized we werent buying her attitude changed. Went to another Kay down the road and was shown 4-5 rings in budget!! Ended up buying TWO because I loved them so much!

Y’all need to update your hours on google I just drove over here and y’all were closed when the hours show differently also stop selling extra small anklets

I really enjoyed going to this location and the team was so helpful and were not pushy at all. If you dont shop here you are missing out on the best jewelry store around.

Applies to Atlantic BLVD location and customer service. Salesperson had issues using ipad for my order kept showing me that it was continuously messing up. Sat down the whole time I was there. No apologies for the time. Update. I placed an order, was told by salesperson and website I would receive the item by Christmas. I call customer service to get an update and was told they have to speak with my wife to allow me access to the info. It is a joint account. My email address and my phone number is associated with the account but they still insisted that they needed to speak with my wife. I explained that this is a surprise christmas gift but to no avail. Absolutely terrible customer service.

Go by, let Gwen, Lynda & the entire teamGlo Jean & L.D. sent youThey will offer you some type of discount.LOLThank you ladies

Gwen and her staff are the best! They are absolutely amazing! They are very personable and they get excited with you and understand how important it is to get the perfect gift! I highly recommend this location! I camt imagine doing business with anyone else regarding jewelry!!!

Great customer service

Ring was loading a few stones just a month after bought. Took it for repair and resize on January 29th. Promise date was February 11th. It’s the 13th and nothing. Tomorrow is Valentine’s Day and the ring is a promise ring so, not feeling happy about this. How is it possible they’re promising over night shipping for new purchases but because mine is a repair, I can wait for two weeks!?

After 15 minutes of being told someone would be right with me I left. Horrible customer service!!

Good people and a reliable company my money goes no where else but Kays

I love Ms Gwen. She is the best. I love the excellent customer service.

Linda was outstanding

I got my wifes wedding ring from Kays its all that I thought it would be. The price was very, very niceEven Id you dont buy from kays you should at least go see what they have

I use this location because its closest to my house but Im no longer going to use them. Every time I go into this location I have to wait more than 10 mins to be seen.

Beautiful new store, great selection of jewelry GREAT new location. 11770 Atlantic Blvd Set 101.

I know I paid for a lifetime battery. But the sales person said I paid for a one time. Couldnt open up my watch to put a new battery in.

Great staff! Gwen is fantastic!

Good service.