Was told we would get rental car compensation after a missed connection, not followed through.We were flying from Jacksonville, FL to Portland, ME. Our departing flight from JAX was delayed and when we asked gate attendants about our connection, they were extremely rude to us and told us that everyone would be making their connections. We did not, our connection left while we were still on the plane in CLT. We went straight to AA customer service when we got off the place in CLT and asked about our options for getting home to PWM. There were no other flights going there that night, so we were told we could either stay the night and fly out the next day or we could fly into Manchester, NH and our car rental from there to PWM would be covered. I asked the agent for her name and if I needed a claim number for the rental coverage and she told me to just go online and file the claim and that I didnt need anything else. After our rental I did just as she instructed me to and after going through four people at customer relations and customer service was told that our car rental would not be covered. Extremely disappointed, we are long time AA credit card holders and flyers. I will not be using AA anymore in the future for my frequent travels. Extremely disappointed and angry as I now have a $350 car rental bill.

The food and the pizza is out of stock low on everything