Beau was our tech and he arrived early from another job which was awesome. I was called in advance that he could come early too. He was well dressed, in uniform, personable, easy to work with. I know we were a little out of the way but they happen to have a job in the same city. He knew exactly what was wrong based on the behavior of the bathroom toilets and shower and unclogged our main. I like that ARS offers coupons, which was helpful to us on a weekend. Would definitely call again! Had to write a check though, credit card phone issue was a problem and no one at the office answered to take the card over the phone.

Our Tech was David Clements and he was in uniform, well presented and offered coupons. He chiseled grout out of our shower drain and walked us through what all he was doing. Very friendly and fast. This man was A+ tier. Highly recommend them.

Big Shout out to My Man Jeffrey at ARS Irving! He Killed the Game! He was Professional, Courteous, and Responsive! Came through like a Champ for my Mom and I! I cant Thank you enough Bro! You are the Freakin Man! Because of His work today, we will be making ARS our go to for all of our plumbing issues! Thanks again Bro! #SALUTE

The technician arrived on time, quoted me a price. I showed him a coupon and got a great discount on the service. Unclogging the drain took two approaches before it was successful. The technician was calm, quick and professional. After the drain was unclogged, he spent 5 minutes educating my spouse and I about home drain systems. Will definitely use them again.

Romauldo Moreno, a service technician at Ars rescue rooter represented the company at a very high level. He was very patient and explained thoroughly to me and my family about installing tankless water heaters. Even though my english isn’t all that great, he made me aware of all the pros and cons to replace water heaters into tankless water heaters. Ars rescue rooter you have a very good technician representing you all.

We were fortunate enough to have been blessed with Blake Bowen as our professional plumber! Blake was professional, gave a firm handshake, and a warm friendly smile as soon as I opened the door. He quickly and efficiently, unclogged our drain. He ensured that he didnt make a mess (very respectful of my home), knowledgeable, and friendly. Blake Bowen is an asset to the ARS organization. Thank you for making our life easier, Blake! Be blessed and continue being a blessing!

Have used them twice and their immediate availability was extremely helpful. They are a bit pricey but in a pinch I’m glad I have been able to count on them!

Mike came out and explained what the problem could be. He provided a free estimate so there wouldn’t be any surprise expenses and then got the job done right! Great customer service and friendly. I would not hesitate to give them a call if I ever needed a plumber again!

I have used them before and they were able to clear out my main line for $300. The guy that came here today went and check the main line and said it was limited access AND did not sound like he wanted to get anything on him from opening the pipes up to unclog. I live in a mobile home and have been under there 3 times to open the line. His recommendation was to remove the toilet and snake it for $600 which I know WILL NOT work and he sounded as if he knew it wouldnt either. Wasted my time. I wont go with these guys again.

I called Rescue Rooter in a bind and they were able to get an extremely skilled technician out within and hour and my issue solved in less than 30 minutes. I appreciated the speed, the skill, and the transparency through the process. Would 100% use again!

Only company to send a text scheduling an appointment but I got the text 40 min after the window closed. I called to reschedule the person on the phone seemed annoyed and said someone would call me back. I never got a call back I tried to call them back got hung up on twice. Tried to use their chat function that to was in responsive I shouldnt have to beg for a company to let me be a customer and give them my money.

Blake was awesome. Very nice, honest and respectful. Even put padding on my washing machine.

I tried to clear up the debris using Drain O and Drain snake but didn’t work out. Blake came over to fix this and has been very quick and showed his proficiency. I have used ARS in the past as well. Excellent working professionals. Great job Blake!!

Worst experience ever. The guy Steven who came to unclog the drain doesnt know what hes doing at all. He went onto the roof vent, tried 4 times and couldnt get anything cleaned up, and yet charged us $200 just to schedule a camera test. And guess what? On the scheduled test day nobody showed up. We called another plumber called hole in one, got everything cleaned up within an hour and paid $175.

My rating was based on the technician stating a review would come and it was for him not the company. The tech made a small oversight that caused additional issues, leak and stains that were not addressed after numerous communications. I also highly suggest to get a detailed estimate as things stated in the sales pitch disappear or become a miscommunication but you still get charged for that misunderstanding. You also do not get a detailed bill to dispute over charges, luckily I have my misunderstanding listed in text messages.

We had a technician, Steven, arrive to unclog a toilet. He tried to clear the line, couldn’t fix it, then told us we had a main line break in the bathroom and would need to replace the plumbing. He didn’t have a camera to look so scheduled another appt for the next day. He took part of the bill off since he didn’t fix the problem but didn’t apply the coupon we asked him to. No one ever showed up the next day or called to follow up with us. We then had another company come out who was able to camera and clear the line all at once and for less money. No mention of cracks or breaks. This is the second time a rescue rooter technician has tried to up charge us. We won’t be using them again.

Ricky was professional and explained what needs to be done and how long it would take. He cleaned up his mess. Very impressed. My first time to use ARS, but won’t be my last.

This company takes advantage of people, especially women and single mothers. I used them to replace my AC. They turned off the gas to my water heater. When I called them, they told me I needed a new water heater. We had just spend a fortune on replacing the AC and now the water heater?? I decided to call my handyman plumber to get a second opinion. He lit the pilot in less than 5 mins and only charged me $65 for service call. I will not use ARS again and will warn all my business clients and friends.

Like so many individuals and businesses, we had pipes burst during the February 2021 arctic blast. We had used ARS Rescue Rooter before, so I called them again for an appointment. They dispatched Ricky; he arrived on the agreed upon day and on time. He located our multiple issues quickly and completed the needed repairs in a timely manner. He explained the job every step of the way and was very patient when I had questions. He did an outstanding job of cleaning up after he finished. I will definitely use ARS Rescue Rooter again and will ask for Ricky.

Mike was great. We will definitely be using again in the future. Very satisfied.

Home Depot / ARS Promo. WARNING! I was approach at Home Depot about a tune up special for my AC. Sounds reasonable except now my system is not working at all. I ran the heat last night and turned it off around 2PM and the ARS tech showed up at 4PM. With in 5 minutes my Nest thermostat was displaying a message that the RC wire wasnt connected. Now they wanted a $80 diagnostic charge to find out what was wrong. It was working just fine 2 hrs ago I called the contact and she got a supervisor to come out. They arrived 6:30 and at 8PM his conclusion was that my mother board and transformer were no good and it would be $700 to fix.My system was working before they got here and now it is not These people are crooks and scam artists

They saved my home literally, terrible leak upstairs that spread throughout the house and there was no water valve functioning to shut off water supply. Technician named Matt saved the day by working magic . Greatest help and I’m so grateful. Definitely recommend this company and if you’re lucky enough you will get the tech I had

Ricky was able to fix our leaks in a professional and efficient manner. His knowledge and experience were very evident while assessing and explaining the situation. I would recommend 10 out of 10!

$445 to clean and camera a single sewer line. And then the estimate of $5900 to replace my line. So I call two other licensed and bonded companies which are reputable, oh those quotes were $3600 & $3950 respectively... I got ticked after the slime ball marketing tactics of $99 main line cleaning and camera. Crazy!!!! $99 to $445. Done! Will steer people far away from ARS

They arrived about an hour after my emergency and all of my issues were addressed and repaired the same day. They were quick, efficient and did not leave a mess.

I usually don’t write reviews but thought I should share my positive experience with ARS RR and Darryl. I had an emergency plumbing issue and after meeting with several other plumbers in the area I chose to go with ARS RR. Darryl came to inspect the problem and I found he was professional, thorough in his inspection, provided the very best solution, and was honest and fair with the estimate. Darryl put me at ease through a very stressful situation and next time I need any sort of plumbing services I will call ARS first and save myself the headache and time. Thank you ARS!

Technician was professional, thorough and exceeded our expectations. I’ll call ARS AGAIN. It’s a GREAT company

We came across ARS driving down the street. Decided to give them a call because all plumbers we had talked to were not available for another week. After coming out and assessing the issue, Daryl was able to give me a clear breakdown of what was going on with my sewage system, approximately what it would cost to repair, and most importantly that he could get a team out to start on Monday. Not only was Daryl a pleasure to have around, he was insightful and honest. We are so grateful for the hard work the ARS team put in to repair our sewage pipe and get our house back up and running.

They were one of the few plumbers open during the weekend and they were able to send someone out that day, others told me it would be the following Wednesday or Thursday, no thanks.They let me know when they were on their way and he had the problem fixed in no time. We will definitely call them the next time we need a plumber.

Technician did a great job explaining repair. He was on time and prompt with the repair.

I made an appointment a week prior. The day of my appointment, I called them to check status and they claim they had wrong contact information, which is a lie. Then they claimed they had other jobs and rescheduled three times within the same day. Finally I was called after six hours for the rep to tell me there were emergencies in front of me like people needing hot water! Whats the point of making an appointment if they wont be honored? When is s leak less important. Poor customer service and no respect for customer time.

JT was excellent help in getting the drain squared away at our home! Very nice, professional and knowledgeable. Would definitely recommend!

Blake was very responsive and efficient. I called ARS Rescue Rooters at 3:15 p.m. with a main drain blockage and they assigned Blake to me who called me within 10 minutes. He asked for some details about my problem and was at my house in about 30 min. Blake was able to clear the blockage and process payment in another 30 minutes. Needless to say I was very happy that my problem was solved in less than an hour and a half from when I placed the call. I’d recommend ARS Rescue Rooters and Blake to anyone with plumbing issues.

Pricing was a bit confusing and did not end up being what I was told at time of booking appoinment.However Mike was proficient and solved issue.

I am so glad I called this company. Only a week after the storm that made it impossible to find plumbers my kitchen sink backed up. I called around to a bunch of plumbers but had no luck getting one out today and decided to call this company. The lady that answered the phone had a technician(Blake) here within an hour. After figuring out the problem and coming up with the price Blake got to work. The drain was a stubborn one and it took him more than one try but he was determined and he got the job done. I really like the technician; he had a good personality and was a hard worker. I’ll make sure that if I have any plumbing issues in the future that I will call this company and ask for Blake for a good job!

Blake was incredibly professional, speedy, and just a good guy in general. He was able to tell me exactly what was wrong and how to prevent it from happening again. As new homeowners that is vital information! He also checked our water heater to make sure it was connected properly before leaving so my family would be safe from any carbon monoxide leaks.

Blake was very professional and knowledgeable. He knew what he was doing. He gave me tips and all. He deserves all the stars.

These guys are the real deal. They arrived within 45 min of emergency call. The technician was extremely professional and knows plumbing. I would use again without a doubt.

George Daniels was awesome!! He listen to the issue .. and checked everything to determine problem and explained things .. thank you

My pipes burst because of the storm, I called and was told a plumber would be at my address February 23, 2021, then I got a call to reschedule March 6,2021 I would be priority, between 12-5 and a 10% discount, I waited until 4:45 they show up. I was told it would be $300.00 an hour, then I was told it was $250. Per item. The office needs to get there #% together, they are telling the plumbers one thing and telling the customer another. I believe I was over charged, and quit sending people out late in afternoon to do outside work, daylight doesn’t last forever!! Arron burned his hand under the house with the torch, it was very dark, the job ended, because it got to dark to work, so they didn’t finish the job @$1800.00 dollars later. The plumbers did a good job. The scheduling was wrong!!!!. I knew it was going to cost, but still no WATER!!! This is BS!!!..I will take my business somewhere else.!

I had the misfortune of having a flood in my home due to a sub slab leak. ARS professionals, Darryl, Adam, and Alfredo made me feel confident that I had made the right choice in going with ARS! They were polite and conscientious and left the work site clean. They went above and beyond their scope of responsibility to insure a good customer experience and due their professionalism I would be happy to refer others to ARS Rescue Rooter!

Great job, very polite and professional. Explained each step he took to resolve problem. Very knowledgeable. Would definitely use them again.

Clogged sink. Blake was awesome! Totally recommend others use him!

Ricky was prompt and professional - HIGHLY recommend!

Simply the best - from arriving on time in an emergency, to helping with all the details of the project, to helping with insurance info and just being superb.Could not recommend ARS enough!

Darrin, a superb plumber, found the leak, accessed through the Sheetrock, did the repair which was in tight quarters behind a commode, checked his work after turning the water back on, was very professional and courteous! Great job! Thanks Darrin!

These guys (Blake and Joe) showed up in 19° weather... were totally professional... went right to work and had our clogged drains flowing again in no time, with camera footage to boot. Would highly recommend using them again!

I just want to say that George is the man!!! ARS is lucky to have such an asset. He walked us through the entire process and went above and beyond!! He is such a genuine person which you don’t see much these days. Thank you George for saving the day!!!

I called in and was told that a tech would be at my house between 10a-12p. At 11:45a, I called in and was told it would be another 1-1.5 hours. At 1pm, I was called and told a tech would be there by 2:30. At that point, I cancelled my appointment. They were going to be 2.5-4.5 hours late, which was unacceptable. Poor communication and missed appointments (times that the company picked) led me to pick another company. People were nice and apologetic on the phone, so I didn’t give 1 star. But being nice on the phone doesn’t fix the backed up sewer.

Mike was so nice.. so professional and knowledgeable. He explained everything and even explained about the drain cleaner he recommended. Thanks did great service Mike

The ARS Technician that came out was very professional and courteous. He listened to all that we had done to try and unclog the drain and determined the issue. He advised of the cost, which was good, and started right away. He had it cleared out in no time! From the initial phone call to completed service took less than 90 minutes!

Very impressed with the work done. They went above and beyond to resolve the issues and educate me on the source of the challenges. I am definitely glad I contacted them!

They came out to connect our pool heater to the gas line. They gave great customer service and answered all the questions I had! Would definitely recommend and use them again for anything else we may need.

Mike got here, already knew what the problem was, and jetted it out of my pipes real quick. Had this problem off and on for years, and have had other plumbers come out, give it a quick snake, and say, seems to be runnin ok now, and it really wasnt. I watched the hideous junk come flying out of there while Mike was getting. It was quite excellent. Mike was excellent and I feel pretty confident the drainage flow issue has been resolved. I wont say it wasnt a tad more than I was expecting, but i never mind that much when I they actually fix the problem, like this time.

Despite the financial situation I was in and had to decline a really good offer from them. I have to admit that their service and explanations of the job were top notch. I wish I was able to pay what they were asking since it was a really good deal, but my budget wont let me do that step right now. I will contact them when my situation improves.

Leaky/broken pipe was replaced. Ricky walked me through what needed to be done before and after the process.

Joe was fast, informative and super nice. He had my problem fixed two hours after I first phoned them. I highly recommend this company.

Great customer service. Our service person that came to our house was was professional and courteous. Fast service!

This company took advantage of a single mom in desperate need of AC. They left in the middle of the job with wires exposed and the unit as a major fire hazard. They said they would come back to finish, but never heard from them again. On top of it all, they tried to sell me a unit that is no longer ethically ok to sell. Please, save your time, money and inconvenience and go somewhere else.

Unclogged the main sewer lineVery professional, fair price

Brian called in advance of his arrival and was completely on time. We needed to have both of our water heaters serviced and also needed to have an HVAC Drain Line rerouted. He made quick and efficient work of determining exactly what needed to be done, and immediately went right to work. His work was exceptional and professional. I would highly recommend Brian and ARS.

Chuck the sales person did a great job of giving me all the information to make the decision needed. He went over and beyond to ensure what I needed to get done was possible. He was even able to get the install team out the next day. They should be wrapping it up today. We are excited to see it in action!

First, I must give a 5 star review to the man who came today for our annual service. On time, right to the job, with great suggestions to keep our 12 year old system going for another 12 years. I would recommend ARS to anyone. However, getting their free seasonal service can be trying. They frequently can’t even keep an appointment in a 4 hour window. Very frustrating, but the quality of service is worth it.

Scottie Baker came and did a tune up on our heating system. His customer service was above reproach. He was knowledgeable and very friendly. Wore shoe covers and a mask the entire time, and educated us on our system and service we may need in the future. He has given us a reason to use this service in the future.

I was really impressed with this experience. I had been talked to at home depot and i called to get this done. Super easy to get to the right person on the phone to set things up. Really professional on the phone and they really did make sure that i understood the safety precautions they were taking. Technician was on time and very efficient. Technician made sure to take time to show me what was going on and what he did. Made sure to explain to me what to be aware of. I was glad i had been told about this from home depot. They were super quick to come by as well; i was not expecting that. No regrets and will contact again in the future.

Terrific technician Blake took care of the situation professionally and on time service. He was very thorough and explained step by step how he was going to address and solve the issue. I would highly recommend him for plumbing services.

Ralph was my service Tech; he wasprompt, professional and explained eachstep and process while addressing my concernsthrough each service step. He phoned aheadwhen in route. It was just perfect. Overall I couldnthave received any better or more professionalwinter services performed. I was very pleased todayand happy to see a face I recognized. Ralph wasprofessional, same as the last visit. He had hismask and protective covering on when he got outof the truck .... I felt very safe and confident,Thanks to Ralph.M. Jefferson

Mr. Darryl was awesome in the services provided for my drain issue. He was very respectful, courteous, and professional. Because of him, I would recommend this company to anyone with any home plumbing services.

Ricky saved me today! I was trying to change an old faucet that I could not get off and one problem turned into a bunch of problems when I got under the sink including a leak. They were the ONLY place in the area that could get here today. I would still have the water off in my whole house if not for them.

Prompt atrentive, courteous and very professional. Techs took the time to investigate and inspect and followed through with what they promised and exceeded our expectations.

Advertises 99 dollar drain cleaning but charges 286 dollars. Bait and switch tactics.Got a call from someone: threatening to sue me for bashing his business.

Blake is very much appreciated, his courtesy and knowledge of the issue. We highly recommend Blake to get the job done.

Scottie was awesome! He was professional and had expert knowledge of our system. We will definitely call again in the spring for service! I highly recommend this company!

I had a leak in the main water line where it connects outside my front door. I myself identified where the leak was. Then, I dug the hose up and had the line totally exposed. All I needed was a professional to cut the damaged part of the hose, and then reconnect it. I would then bury the line myself. This would have been a 20 minute job for a plumber. The man looked me in the eyes and quoted $1200 to do this. After I laughed in his face, he took a picture and allegedly called it in to his boss. “Great News! I can do it for only $600 now.” I regrettably cursed him out for trying to rob me, but let that be a lesson on integrity. I called another plumber, and 3 hrs later I had a team of 3 guys do the job in 25 mins in the dark. They charged me $250 and I gave them a tip which included a few beers. I will give their contact info upon request.

ARS installed my HVAC units. They are honest, reputable, and stand behind their work until completed 💯 percent. They get the job done completely and satisfactorily. If not complete, they return to make sure completed under warranty. I appreciate ARS and their employees

When I moved into my new home last year, my AC immediately went out. I went with ARS/Rescue Rooter because they offered a comprehensive, worry-free deal complete with 24 hour emergency help. Well, last night I had to use that service and the technician arrived quicker than I expected and completed the job quickly all while explaining to me everything and giving me tips on extending the life of my AC/Heat unit! Additionally, the woman who answered the phone was friendly, understanding, and made a stressful situation no longer stressful! 10/10 would recommend!

The young guy that came in, two weeks into this new job was able to clear my main sewerage line swiftly. He did not cut corners and made sure in different ways that the line was really cleared up. Gave a few tips to make sure this kind of problem doesnt happen again. They gave me two hours window and came on time. Will highly recommend and use them again knowing too that they give a 90 days warranty for their work. Great deal I got!!!

I have used this company for many years and have always been pleased with their level of service. Today’s experience for a/c repair was excellent as usual. The technician was friendly, professional, very thorough and was able to pinpoint the problem areas quickly and repair them. He explained all of the action needed and made the repairs right away. Once again, outstanding service by an outstanding employee.

We live in Texas and this time of year is not the time you want the AC to go out. We had several other companies come out. Then George Sillivent with ARS (Home Depot) came out. Discussed our situation and looked at solutions. Then came the price for what we needed done. George did a great job. Would definitely use him again. Very personable. Thanks again George.

Professional service and had our drain unclogged very quickly. Would use again.

Blake was on-time, polite, and fixed the issue very quickly. Highly recommend him and ARS.

Mike was awesome. Very knowledgeable and friendly. Will use again.

I would like to share my experience that I had with ARS technician Ralph who came out to service my unit, he was very professional, honest, and was very knowledgeable about the questions that we had about the job task that he was performing. I will definitely tell family and friends about the great service that we had with ARS. Thank you so much. .

The plumber arrived promptly and was wearing a mask, gloves and shoe covers. He was professional and pleasant and quickly got my drain cleared. I would use this company again.

Derrin was fast and the ebbs results were far better than expected

We had a wonderful experience with Ricky. He arrived on time and fixed our sink quickly and efficiently. He was extremely courteous and professional. We will definitely use this company again, and I even recommended it to our neighbor as well.

Brian is the consummate professional . Very thorough. Knows the systems and all potential problem areas were addressed. I have complete confidence our system will perform well all winter. Highly recommend ARS.

They don’t send a plumber but a salesman with a big book showing all you might need, and how they are doing you a favor. It’s a big company only interested in making money. BEWARE call a local real plumber, thank God I found an honest hard working reasonable local plumber. Stay away from these big companies.

Very prompt and courteous service. The plumber, Mike, was a seasoned professional and was able to completely solve our problem.

ARS always does an amazing job. The technician/plumber is punctual and professional. I highly recommend ARS and will continue to use them.

Ricky Y. was quick, efficient, and very knowledgeable. The service was a little more expensive than I had expected, but I have learned you get what you pay for... and I paid for professional high quality work. I have no regrets.

We called last night for help with a leaking shut off valve. Darren came very quickly to the house around midnight and was so polite and friendly. He capped off the leak and told my husband he would be back this morning to swap the valve. Darren came back exactly when he said he would, fixed the valve, gave us some things to watch for with the new toilet that was the catalyst to the leak. Cannot say enough about this company, they were helpful, punctual, professional, and affordable. We expected to pay so much more for such a late call which turned into a second visit on a weekend. We will be calling ARS & Darren for all of our future plumbing needs. It’s also worth noting, Darren was so quiet I slept through his first visit entirely. 10/10 would recommend this company.

Excellent service and affordable prices

Paul Dunn was very professional, thorough, knowledgeable, and honest. ARS has a very good reputation with a great partner in The Home Depot. Paul thoroughly explained my AC issue and provided details of what could happen if the repairs aren’t done in a timely manner. Honesty is key with me and my family. Thanks

This was my first time using service. My AC stopped heating, and it was cold weather. Company issued prompt service, and able to repair in that visit. I rate services a 10.

Great and friendly service. Knowledgeable and didnt seem to want to try and take advantage. Simply offered preventive maintenance that we could benefit from this year instead of waiting for next year or so breakdown.

Brian was very professional, informative and friendly. Will highly recommend. Thank you so much!

Cleaned drain at rental house. Kept me informed and worked quickly. Thanks Blake.

Paul with ARS was friendly, knowledgeable, prepared and had his mask and shoe coverings ready upon entry to my home. The service was great and I will be using them again.

Paul took his time and explained everything that he was doing never lost his patience with me and my questions. He used all his PPE gear which is a must in today’s world. He did not try to work me for more money but selling things I didn’t need. I very happy with the service he provided. My AC is running in tip top shape.