Absolutely fantastic experience. Darren was awesome. Professional, knowledgeable. The company is fortunate to have him. AC had stopped cooling. They were able to come out next day vs 4 days from the first company I called. No high pressure sales, no nonsense, just detailed the issues and got it done. I now have comfort and confidence that I have a company I can go to in the future.

My neighbor suggested Homesense, and Im very grateful he did. I appreciated the easy scheduling, availability (out the next day after I called), and text reminder. I loved the e-mail to introduce the technician (including name and picture) before arrival. Our tech, Kary, was great - knowledgeable, kind, and a good teacher. He explained what was needed and taught me just enough about my HVAC unit. He was very transparent with cost as he worked, with quote in-hand on an iPad, and it was easy to pay. He was so respectful in our home and was tolerant and kind to our hyper dog. The preventative maintenance program makes sense and is worth it to us. Thank you, Kary! I highly recommend Homesense.

Chuck was on time (he actually called and was able to arrive early which worked great for me) and very knowledgeable! He shared a lot of information as he serviced both units and did a great job with the maintenance. I would highly recommend HomeSense!!

When we bought our home this summer, the inspector advised us to replace our air handler immediately--it was covered in mold. We definitely didnt want our kids breathing in that air, so we jumped on it and Homesense came right out to assess, and a few days later to install. And this was no easy feat--our air handler was in a third floor attic crawl space and it was AUGUST! Despite the space constraints and ridiculous heat, the crew stayed all day to ensure our new air handler was up and running. We so appreciated the responsiveness and professionalism of team, and also love that Homesense supports the homeless. A good reminder we are so blessed to have a home, let alone AC.

Great experience. The tech was very knowledgeable and informative. I was able to learn about my furnace and air conditioner. Explained things to me so I understood. Gave me honest options with no pressure. Thank you!!

Homesense was a joy to work with from quote through install. Drew worked hard to understand our needs and get us a good quote and prompt timeline for the work. We felt heard and well informed through the 3 day install and removal process and cannot thank Andy and Ben enough for their thorough and beautiful work.We have a small ~1,100 SF Bungalow and had the entire central heating and air removed and a 4 head mini split system installed. The system is clean (no forced air!), efficient, quiet and does not take up much room at all. We love it so far and I can highly recommend working with Homesense for your heating and cooling needs!. They are our local neighbors and treated us as such!If you havent looked into a mini split system for your small home or additions, garage, workshop etc. take the opportunity to investigate this heating and cooling solution.

Absolutely fabulous experience from start to finish! I loved the ease of their website, allowing me to schedule an appointment online and pay for an annual maintenance plan. No back and forth calls to schedule services saves so much time and is always very much appreciated.The email + text reminders are so helpful, and I enjoyed learning about our service tech from the final email sent just before service (its so nice to see a photo and understand who is about to come into your home). Finally, they had a great follow-up email post-service providing additional guidance for maintaining our equipment!If all services could be scheduled this easy and were done this well, the world would be a much better place! ;)

Chuck was great. He made sure I understood the service he was providing and also asked me if I had any questions about the service or HVAC. I asked a few and he provided very thorough answers. He also gave me some advice on how to keep the upstairs and downstairs temps a bit more even. On top of it all, he helped load a bunk bed frame that I just sold into a truck. Great guy!

These people are pros who are also extremely good at listening to and working with you on issues. No pressure to sell you into something you dont want and what seems like a genuine effort to help you understand your options and save you money where they can. Really cant express how good my first experience with this company was. Hopefully they keep a winning track record going. Will definitely be coming back to them for any future services!

I was referred to Homesense from a friend, and I couldnt be happier with my experience. My partner and I had just bought an old house built in 1910 that wasnt very well maintained, and didnt have central AC. We contacted Homesense in March for a quote, and Brady was clear, direct, knowledgeable, and transparent about pricing. He quoted us for getting the whole system replaced as well instead of just retrofitting the AC. Two months later, we followed up with them (and we werent pestered incessantly in the meantime, which I thoroughly appreciate) and Brady came out again to reassess our needs and how they could assist. We decided to move forward with the complete new system and they were out in just seven days to install everything. Andy, who was the lead installer, arrived at around 9:30am and everything was installed and functioning by 4:00pm. The crew was mindful of wearing masks when appropriate, and they were extremely communicative during the entire installation process. They hauled out our old system at no extra cost. And Andy noticed that our flue was rotted from the furnace to the chimney, and he replaced this at new extra cost AND reinstalled our common wire for the thermostat. The crew even laughed at my jokes! Also, the yearly maintenance program is priced at $99 per year, which is VERY competitive. The entire process was professional from front to back, and Im thrilled that our old home wont feel like a hot, sticky swamp as the warmer days arrive. The piece of mind you get from Homesense is worth every penny.

Fast call back, visit and inspection for quote. Prompt scheduling and on time for install. Pleasant technicians and immediate follow up to attend to final touch up and do the job right. Turnaround from first contact to complete install of high efficiency AC and furnace seven days..

Chuck was very professional and explained things in laymen’s terms. He was very punctual (actually early) and had a great personality. I would highly recommend Homesense for any heating & cooling needs! Give them a try!!

In a pinch, Homesense was able to come to the house when our AC stopped working on a hot August day. Capacitor was immediately diagnosed as the issue. New one installed, and service tech volunteered to clean the system before leaving - even though he still had a full docket of previously scheduled service calls ahead of him. Very appreciative of the way this crew takes care of my personal home, and all my clientele.

Josh Sharp came out to install our new AC and Heating system. He was a true professional and you could tell he knew exactly what he was doing. We are so happy to have found Homesense and highly recommend them to everyone. I apologize for not remembering the name of his helper, but he did great, too. I loved the fact that they cleaned up after themselves and left no mess at all.There were some adjustments that had to be made to make everything fit perfectly and make filter changes easier.Carol Davis

The service men were polite, kind and very knowledgeable! Highly recommend their work!

The customer service at Homesense is top notch. Every interaction with this company has been excellent whether that was a call to schedule service or having a technician work on my system. Their prices are very good as well. Would highly recommend Homesense to anyone in the Indy area.

HomeSense Heating and Cooling is hands down THE BEST heating cooling company the Indianapolis area has to offer. They just installed a new A.C. and Furnace in half a day, and I could not be happier with this decision! Andy and Danny were more than courteous, hard working and knowledgeable guys! You can trust Homesense to do the job correctly. What’s better than that?!

Ive used Homesense for years for both my home and rental property to do my annual maintenance on both my A/C and furnace. They are reliable, communicate well and are flexible with scheduling, etc. And the technicians know what theyre doing and give you options when repairs are needed. Honest, direct and they always communicate to give you a more specific timeframe on the day of the appointment. Yesterday, Kasey had a cancellation and he was able to come early - he was also super kind to my 11-year-old son who asked him what he was doing every step of the way. Ive always liked to use this local business and will continue to do so - great service and reliability!

Service was excellent! Technician was professional and worked really hard at solving the issue. There wasn’t any up selling or maneuvering to try to get more money from the job. Highly recommend!

I’ve used HomeSense at my last two houses. They are great to work with, their techs are experienced and just overall great people. I never feel like I’m being taken advantage of by recommending unneeded services and when a problem does arise they explain the problem, offer multiple options, and help me understand the pros / cons of not moving forward. I would recommend them to my family and friends in a heartbeat. Special shout out to Darren who’s always so friendly and a true professional. I look forward to his tech gadgets every time he stops by.

Always a great experience! We have used Homesense for a couple years now. Always buy the yearly package for spring & summer maintenance of our systems. It’s easy to get an appointment, the techs are kind & courteous (Kary was our guy today and has been several times in the past). I appreciate the good customer service, attention to detail, and friendly staff. Feel like I’m getting a really good value as well!

Great crew! They did a great job.

Our technicians Ben and Wyatt took extreme care to keep everything clean and tidy doing a very messy job. They were thorough and professional, explained the process and gave us ideas for the future. We will use Homesense for all our HVAC needs. We are new to Indy and so glad we found them.

A shout out for Chuck DeLong. I accidently cut a low voltage wire, and although I could have easily repaired it myself, I decided to call since my system was still under warranty. It was a HOT day with the heat index at 105. It was after hours, well after the close of business, but because it was so hot I asked if someone could come that night. Chuck was dispatched, and even though he was already home for the day and he was all the way across town from my house, he still came promptly and had a great professional and helpful attitude! It was a 5 minute repair, and then he went above and beyond and checked out the rest of my system to ensure everything was working properly. He did find a capacitor that was not up to specs, and replaced it under warranty, so no additional charges, and he actually saved another issue down the road. All of this with a great attitude. I know employers often hear all the complaints, but wanted to make sure you hear the positive side that your employers do as well. Thanks Chuck!

Scott, Ben, and Daniel did a phenomenal job! They scheduled us quickly, we’re efficient, polite, and we got one heck of a price. I will absolutely be recommending these folks to anyone I know needing heating or cooling work done in the future.

Kasey did a. Great job of explaining what was working and what wasn’t with the AC unit. He went over the costs to repair versus replace. Overall, great service. If you are on the fence, give them a call.

Right as the temperatures got down in the teens, our furnace started acting up. Of course, it was 9:00 on a Friday night so I was expecting to pay a pretty penny to have someone come out.Homesense had come highly recommended so I decided to give them a call. To my pleasant surprise, they were able to have someone out that night for a very reasonable price.They did a great job keeping us updated on the process and letting us know when our technicians was on the way. Before he arrived, we received a detailed text with some information on the tech, his experience in the industry and his picture. I thought it was a great touch and it’s a great safety feature so that people know who should be at their door.Darren was professional, efficient and told us exactly what needed to be done to fix the issue. I didn’t feel like he recommended unnecessary maintenance and we felt he had our beat interest at heart.Even though this company isn’t covered by our home warranty, we will be using them for future service needs. Their customer service is second to none!

We had a great experience with this company and would use them again! Very professional and fair prices.

I called Homesense when our air conditioning stopped working out of the blue. I love that they’re a local business! The technician who I was given lived in my neighborhood so the wait time was very minimal. Not only was he was able to find out why our air conditioner stopped working, but he also gave us insight to a unknowing problem we had. We received quality service and the cost of service is unbeatable. Not only that, Homesense took initiative and moved my appointment to an earlier time slot when they had availability which really helped out. Overall, I recommend Homesense for repair and maintenance needs.

Great business. I would recommend to anybody. They did a fantastic job.

Very professional and honest people. Competitive pricing. I will continue to use Homesense for all my future needs.

Darren was great. I had been having an issue with an attic furnace and was finally at my DIY limit. Darren explained what he was seeing well, quoted me a price and then took care of the issue immediately. Appreciated his professionalism and friendliness. Will certainly use again and trusting the work he did solved the problem we had been facing!

Kary did a fantastic job. He was professional, friendly, and knowledgeable. He immediately identified the problem and fixed it for more than $100 less than the estimated cost. Highly recommended.

I was lucky enough to find Homesense about 6 years ago. I had had 3 other companies trying to figure out what the problem with our HVAC was, and no one could fix it until Kary with Homesense came out to do a Spring Maintenance and found the problem immediately. The original installer (11 years ago) had switched two wires around on the furnace plus the thermostat wasn’t set up right.Thanks to Kary, everything is working perfectly now and we have been Homesense customers ever since.I highly recommend Homesense, also, get their Maintenance package, save yourself money and problems 😀

Very professional, answered all questions my wife and I had. The install looked great and the system they suggested works great. They completed install in a timely manner.

We have always used Homesense Heating and Cooling and will continue to do so! They are professional, knowledgeable, fairly priced and overall just great at what they do! We appreciate you guys. Thanks!-Jeremy and Angie Wilson

The repair man showed up and did a very thorough inspection, and was very straightforward with his diagnosis. He was very friendly and answered all of my questions. I would definitely recommend this company to anyone who needs to find out whats going on with their HVAC system!

Kary Koelliker was fantastic and found the detached A/C pipe in our attic that the home inspector and two other A/C companies all missed. Without his thoroughness, we will still be air conditioning our attic! We are switching our maintenance plan from Airtron to Homesense.

Called for cleaning and inspection, Tech showed up on time and professional, Found a issue that was no existent. Tried to up sell me to over 1k in labour on a warranted part that turned out to be not even a issue. I reached out to other hvac companies to get a second and third opinion and both disagreed with Homesense. Be wary of the the homesense technicians of up selling and piling up their commission $$.

I called Homesense when our 6 year old furnace went out and they were able to come out in a matter of 3 or 4 hours to look at it. They fixed the initial problem quickly, but when an underlying problem showed up shortly after theyd left, they were right back on site and got it fixed as well with no additional charge. The technician was personable, professional, knowledgeable, and super-helpful. Prices for this kind of work seem steep everywhere, but HS was competitive and provided a service I trust.

Submitted an online appointment request and was able to easily schedule a time that worked best for me. The service was great and the repairs were timely. The technician was knowledgeable and happily explained to me what was going on so I could make informed decisions on what service I wanted to receive. Highly recommend this business for HVAC work.Had them out to install a new AC unit and the process was simple, the people were honest and fair with their suggestions. I would recommend to anyone needing HVAC work.

Chuck was so kind and informative! Our AC stopped working on a very hot day and we were so grateful for Homesense’s quick response to get us on their schedule. Highly recommend!

Normally its just my husband and I looking forward to Chuck coming to check our HVAC. Hes always a delight to talk to, easy-going, professional, and expedient with our HVAC maintenance. This year (and I expect in the future too), we can add that our two new doggos will also look forward to him coming to visit. They absolutely loved him, and I got the feeling it was mutual. :) If youve got animals at home, Chuck should be your HVAC guy!

I had a problem with the AC not working and they came out first thing this morning and found and fixed the problem at an amazing low price. I am very thankful for their great service. I will recommend them to everyone I know.

Darren was great. I liked his professional attitude as well as his easy-going nature. Hes a pleasure to talk with. I can surely see working with him again.

Chuck, Andy and Kary were all friendly and consultative in their approach to my A/C issue. I ended up replacing my old unit given how expensive it was going to be to repair but they let me make the decision and didnt pressure me one way or the other. An informed home owner is the best customer!

Brady and his team were great. I had a furnace and air conditioner replaced because I was robbed. Stealing appliances like AC unit is huge in IN and no one takes responsibility except you. And maybe your insurance. In my case it was just me. Brady was very professional and flexible as to schedules. My install is based on when escrow closes, and it wasn’t definite. During the install his techs were professional and no BS. They gave me a very realistic completion time. They were on time and finished early. It’s about 3 weeks into it and it runs great. Pricing is competitive.

Homesense is a great company to call. I always feel comfortable at home with their associates. They are honest and do not try to up-sell a new system when you don’t need it. I would recommend this company to my mom!

We have loved using Homesense! All of the technicians are super friendly, helpful, efficient, and on-time. I even love how convenient the appointment process is. Weve used Homesence for about 2 years already and will continue to! Highly recommend!!

Fantastic experience as always. Honest and upfront. Didn’t try to oversell. Will use again

Homesense made the purchasing and installation process straightforward and easy. Techs were prompt and worked quickly and cleanly. 10/10 would recommend

Reliable and honest and all around great service. I would highly recomend.

Heat pump failed and needed replaced. They did a good job working me into the schedule in a timely manner. Price seemed very reasonable with good warranties. Installation team was very professional and efficient. Ive had annual preventative maintenance with them and will continue to do so.

Homesense was expeditious on getting our A/C repair done. Clear communication, transparent pricing, and excellent quality among multiple technicians!

Quick install at affordable and competitive prices.Update: just received our spring ac tune-up/cleaning. Kary was quick and thorough, in and out. Will be using these guys again!

I have used Homesense a few times and have been impressed by their excellent service.

We had a great experience with Home Sense. Our technician was prompt, knowledgeable and helpful. The person who scheduled our visit was also incredibly helpful and friendly. We are so glad that we used them for our HVAC maintenance!

I was very pleased with the install service and the person who did the install. I was pleased with the cost and price they gave me. I was pleased with the person who gave me quote, he made it hassle free so I wouldnt have to go through changes with Insurance company. We have had one season for HV system and going through season for Heating system and havent experience any problems.

Darren was my tech and he was so kind and helpful! Highly recommend signing up for their maintenance program!

Homesense has done a great job of not only installing and maintaining my HVAC system but they also continue to give good reminders via email about how I can better care for my system. I love the way that they send texts of who is coming to my house, with a picture, and a bit about them. It allows me to feel comfortable with them and the work they are going to do!! I would and have recommended them multiple times!

Ben and Scott did a great job. They replaced everything in just a few hours. Very competitive pricing and great service.

They gave me the best price on a halo light and humidifier, in fact there was a part the installer didn’t have and the owner found the part and gave it to me at cost. They were fast, efficient and did an awesome job. All was so good I called Home Sense when my furnace needed it’s check up and will for my air conditioner in the spring.

HomeSense communicates very efficiently and do what they say. Pleased with the quality of the work and expertise of their staff. Great company.

I cannot express the gratitude we have for Homesense. They were extremely responsive in getting to our home ASAP and the knowledge they have is second to none. Above all was the service they provided. I was in complete trust with them through the whole process of installing a new AC unit. They explained all options and I felt that they were not trying to selling me anything that was not essential. I would recommend choosing Homesense every time!

The technician (Kerrie) was actually early (bonus!), was professional, logically attacked the issue, and explained everything as he went about repairing our furnace. It even involved a bit of, Hmm (which is fine). Eventually, the problem was isolated (a part from the factory, in the wrong place) had lodged where it was not supposed to be; was removed and voila heat again. If Homesenses mission is to provide a refreshingly different experience that creates lifelong client relationships then goal achieved.

The gentleman did try to get me spend all kinds of money. he has very honuest about my options

The Chris and Andy team were great! Pleased with their professional approach and efficiency to get the job done. Kasey the technician did a great job and answered all my questions.

We had a really good experience with home sense. Our ac went out in the middle of summer and we called around 8 different companies and home sense was the only one who came same day. The tech was knowledgeable, friendly and went above and beyond to make sure each and every question we had was answered. Their A.I texting system sent us a long blurb about our technician prior to him coming so we knew more about him and he called to let us know exactly when he would be coming. The technician ordered a part and fixed the AC the next day.

Homesense was responsive and easy to schedule. The technician was friendly and professional. He did a great job explained everything well and was timely in his repairs.

My home was built in 1955 and was struggling with a very old heating and a/c system. I wanted it all redone. Got many quotes, educated myself, and made the decision to use Homesense. The office and field personnel were first rate. They also successfully adhered to a very tight timeframe. Their work was high quality and industriously accomplished. Their field personnel would be welcome in my home any time They really were excellent while being pleasant to be around! Those traits were important to me. The team put in a new a/c unit, new furnace, ran new gas lines and electrical for both furnace and air conditioning, whose locations in and around my home were being changed, and installed all new ducts, plenums, and grills. Staff levels reflected the amount of work that needed to be done to successfully meet my timeline while maintaining their high professional standards. In my opinion, it was a classic win-win!!

I cant say enough great things about Homesense. Was incredibly easy to schedule my AC maintenance through their online scheduling system and Cary was there first thing in the morning and completed the service in less than 45 minutes. He even went so far as to clean out the Poison Ivy around my AC unit. Above and Beyond for sure!

After going without AC for two weeks in June and getting the runaround from our home warranty company, Homesense quickly jumped in and solved our problem with professionalism and empathy. Knowing we had a newborn at home, they fit us in to their schedule right away and quickly installed a new AC system in our house. Weve also had them clean the ducts in our new house and install a new thermostat and every interaction has been great! We are now a part of their Maintenance Program and will trust them with any future heating and cooling needs. Recommend 100%.

Been using Homesense for a few years now and so happy to support a business run with integrity. The technicians have always been honest and very knowledgeable. Theyve given me my options when issues arise rather than try to push me into paying for something that I might not need. Im grateful to have Homesense to trust with HVAC.

My Mother had her furnace maintenance by a different company through HD and soon after her heat stopped working in the middle of Winter. I called Homesense Heating and Cooling. They immediately found the problem and were very helpful. Definitely using them from then on.

I had to have a furnace and AC installed without much notice. After reviewing other options, Homesense by far provided the most affordable option with their tailored service that closely met my home and financial needs. There were no high-pressure sales, and I felt respected throughout the entire process. The maintenance services since the installation are professional and always on time. The are my #1 choice for HVAC services in Indianapolis.

They were reasonably priced, and did a great job at talking me through my options (pros and cons to each) - and different price points - without pushing me one way or another. I really appreciated that, and definitely trusted them! I had used another local company that was way too salesy for me, and this was a refreshing experience!

Hired them to install a new AC, they were prompt, professional, and cleaned up the site well. They made up multiple quotes for different units to let us know what options we had and so we could decide ourselves. We are looking at adding a mini-split later on and they gave us good advice on what wed need to do for that and the probable price. Their advice and knowledge on heating and cooling was very valuable.

Griff was on time. He was very professional. He identified a problem that needed to be fixed and established a follow-up service call to fix the problem. Great service. Norm Blake

Our technician was knowledgeable, notified us of the findings, and did not try and upsell us on products.

HomeSense recently cleaned my air ducts in my home. They were very professional and courteous throughout the entire process. I have really noticed a difference in air quality since I had them come out.

My experiences with Homesense have always been great, and this was just another example of that. I had a new furnace and AC installed today and they were timely, informative, and professional.

They did a great job from the initial sales call to the final cleanup. Really worked with us to figure out the best solution. Went from a 40-year old tank to today’s tiny furnace, and they made sure the ductwork reroute made our basement space even more usable.

Homesense is the best service organization in the HVAC I have experienced for along time. Their service is always a great value delivered in a very professional and efficient manner. Every person working for Homesense is professional respectful and attentive. I love this place!

Kelly has been my technician for a few years and his knowledge and professionalism is unsurpassed. The scheduled maintenance packages are a great service for those who tend to forget and procrastinate...like me. Love the text confirmation and appointment reminders too.

Great customer service, communication, and honest. I dont feel like they are trying to just sell me something

Chuck was awesome as always for our twice yearly maintenance. He was thorough and fast, and he is our dogs new best friend!

Chuck was courteous, explained and answered all of our questions, and was prompt. We had a great experience and would certainly use them again!

Prompt and courteous, fair price will use this service again. Impressive!!

We always appreciate our maintenance visits with Kary. His straight forward communication helps us make decisions on how to keep our old system running well. And hes such a good sport (our dog and toddler beg him to play with them throughout his visits). :)Home ownership can be hard but having a trusted provider like Homesense makes it less hard. Thanks Homesense Team!

Excellent experience with Darren. Very knowledgable and personable. Know his stuff and know how to communicate it to the homeowners.

Everyone, from office personnel to technicians, has been courteous and knowledgeable. Pricing seems as good as, if not better than, competition’s. The company has scheduled each of my services in a timely manner.

These guys were very reasonable and did a Great job and come highly recommended by me.

I dont know why you wouldnt go with Homesense. They were far cheaper than the other 5 places I got a quote from for the exact same unit and they were professional through the whole process.

Phenomenal experience every time with Homesense! Love this company!!

Awesome experience with Homesense and Chuck Delong. Homesense came out multiple times and diagnosed a faulty repair from another company sent out by my home warranty company. They repaired the initial mistake from the shady repair on the spot and gave me an estimate to repair the larger problem. Homesense was able to locate a warranty on my furnace to supply parts for no charge and only charged labor, which was well below the initial estimate. The other company that came out and performed subpar work did not even notice my furnace was within warranty, let alone make the effort to get it up and running on their multiple visits. Homesense went above and beyond to get my HVAC working and didnt charge me for unnecessary parts or labor. Thank you!!!

I had both the air and furnace replaced by Homesense. I loved there is not a sales pitch or fear tactics. After their rep came out and went over a few options I received an email with 3 options of systems to install. I have and would recommended Homesense for your HVAC needs!

We have used Homesense for both our residential home and a rental property. They provide an outstanding service - and are extremely knowledgeable (in fact, thats how we discovered them - no one else we called even recognized the system we had and needed replaced.) They were professional, friendly, fairly priced, and solved a problem that no other companies seemed able to solve. Highly recommend them!

Extremely knowledgeable, on time, didnt upsell me and got the work done perfectly.

Had them come and install a split unit AC/heat pump. Super professional, incredibly knowledgeable, excellent pricing. I’ve been extremely happy with the unit for over a year now.

We gave up on our old HVAC company because the technicians they sent were becoming salesmen. The guys from Homesense are friendly and professional and charge less than the guys we used to hire. Most importantly, they advise on how to save a few bucks (showed me how to replace my own furnace and humidifier filters) rather than sell me more parts or services than I need. I trust these people.