I have used Baptist HVAC for years. Most recently they installed a HALO air purification system. They have always made cost effective recommendations and their work has been very professional. They have worked on a multi system in a home built in 1905 and a single split system in my current home built in 2017. They significantly improved both systems. I highly recommend them

Always great service. God bless you and your business.

I’ve used Baptist Heating & Air previously. They’re commitment to genuinely serving their customers made it extremely easy to call on them again when my a/c was misbehaving. I called at 10p and was able to get an appointment between 12n - 2p the following day. The technician knew exactly what the problem was and had me up and running within 20 minutes. In a world where customer service is often abandoned in some cost cutting measure Baptist Heating & Air is a godsend!!

Wonderful company. Very honest, wont try to sell you things that you dont need. Will explain in detail what possible issues are and possible fixes for the situation. Highly recommend!

Ive used this company since I heard of them over a decade ago. Ive never been disappointed. Their Honesty and Integrity are matched by their service.

Rob came out and installed the I Wave air purifier. I did research on the I Wave and called Baptist Heating and Cooling. Baptist did some work at our prior home and I was impressed. Same with this call. The installation went smooth and I paid what was quoted. I will use Rob, and Baptist year round for my maintenance program. Also, while Rob was here he gave me some great pointers on efficiency. I would definitely recommend Baptist Heating and Air.

Ive used Baptist Heating and Air three times. Ive always been very happy with their service. Before, when other companies have come to my home, I always felt that they were sizing me up...trying to see how much money they could get from me. Baptist Heating and Air has always been honest and trustworthy. They never try to push. As a senior citizen, Im thankful that I feel I can trust them to do an honest job for an honest wage. I will continue to ask for their help in the future.

Baptist Heating and Air is a wonderful company to work with. They are prompt and courteous. They are my go to company to take care of my needs with my furnace and ac unit.

They have helped me twice over the phone do self repairs without asking a penny. Was in need of on-site repair they came out ahead of schedule did a great job can’t ask for anything more

Awesome. My Google Nest thermostat was incorrectly installed by another company two weeks ago and Bob was able to solve, correct, repair and offer suggestions on maintaining my system.

They are very professional and courteous. They work in a timely manner and make sure the job is done correctly while solving the problems.Would recommend then and use them again.

What a great company and technicians! The went the second mile to bet me up and cooling again. I highly recommend Baptist Heating and Air for your home.

Our technician was pleasant and extremely professional. He was prompt and efficient. I dont think anyone could have done a more satisfactory job overall than our technician/Baptist Heating and Air!

Everything went Smooth! Your Technician was very polite, speedy and explained every step! Thank you for hiring such a nice technician!

We have been using this company for all service and maintenance calls for about 8 years now and they’re incredible. Highly recommend!

Rob was great! He was very knowledgeable and made us feel like we can depend on the company in the future as well. I will definitely refer Baptist Heating and Air to others when they are in need! Our furnace is running great!

Rob returned my phone call promptly, he gave me an idea of what my repair might cost, showed up the next day on time repaired my AC, did an awesome job thanks

Finding trustworthy professionals to work on your home can be difficult. We will not lose Baptist Heating and Air’s phone number, because Baptist Heating and Air fit us in to their packed holiday schedule twice when we had issues with our AC and our Furnace. The staff was friendly and attentive to our concerns and needs. We trust them and would highly recommend them. Thank you Baptist Heating and Air for caring about us, your customers, and showing us Christ’s love with your excellent service. See you in the spring!

Awesome customer service and exceptional expertise and service from Chris the technician!

They did an excellent job. From the appointment to the house call. They under promised and over delivered.

The BHA technician was very efficient, knew his job, was honest and didnt recommend unnecessary things.

They were very responsive and came within a few hours and fixed my furnace very quickly by replacing the igniter. Later I had a concern about my bill and Tammy was professional and responsive. She handled the question immediately. Very happy with the work of the technician and customer service of Tammy!

The gentleman showed up at 9 pm as I was his last appointment. Even though I wanted to go to bed, I was extremely grateful he came as promised. They are expected to get all of their appointments done before they go home. I felt so bad that he had to work so late. He was so sweet and didnt seem bothered by working late. He couldnt duplicate the problem, but replaced the part that wouldve caused the issue I explained. He explained everything thoroughly to me.Thank you for coming the same day we were having the issue. My heat is actually working now.

From the first call to request help, the service repairman was polite and very helpful. He assured me he would be here today, called ahead to inform me of the time, and arrived as he said. He quickly repaired my furnace and answered all of my questions!!

Rob and his team were very professional and pleasant to work with. After having a couple quotes in my possession, I ultimately chose Baptist Heating & Air because I felt confident that they were providing the very best system without feeling like I was getting something not knowing whether I truly needed it. Rob took the time to make sure I understood my possibilities and what value the options provided. I was able to make a selection, with his help, with a sense of confidence. I recommend Rob and his team, especially for those who have some concerns of being taken advantage of, for a fair and honest estimate and for quality service.

Always courteous and professional. Quality service and equipment at a good price.

I would have given 5 stars if his mask covered his nose. I have used Baptist for several years and have not had an issue. They have been great.

Rob showed up right on time. He did a great job of deep cleaning my AC unit. Was very knowledgable and I could tell he had a lot of experience. He just did a great job.

I have used this company for over 15 years and never have been disappointed The owner can almost tell over the phone what is wrong with the many years of experience he has. I have referred some friends to him and they were very satisfied I would recommend this company to anyone thats Looking to be treated fairly and honestly Thank you

Very professional company. Rob made an after hours call at 10pm to get my A/C working. He explained the issue and options to repair. Very good work at a fair price. This was my first time using Baptist and am now one of their very satisfied customers. Would highly recommend Baptist.

Ive been with this company for 15 years. I have also recommended people to them. We have all been greatly satisfied and I wouldnt use anyone. They have several times came over the weekend because we had issues and never hesitate to come. Great company all around.

Rob and team are wonderful. We have used Baptist heating and air several times over the years. Their customer service is the best in the Industry. Friendly, professional, quick, and always fair. I highly recommend.

1st available appt was a week out so I used someone else to fix my AC

Rob is a genuinely nice guy and he really cares about the people he helps.

Everyone who has come out to service my furnace and air conditioner has been extremely knowledgeable as well as kind. Prices are good and work is excellent. I have recommended Baptist Heating & Air to numerous people. I trust them.

Rob is very professional, courteous and honest.

Had a emergency with my thermostat called them and Ron showed up in an hour. Fixed it quickly. This made my day, what a great company. Wonderful technician

Rob repaired a condensation drainage issue at Vision Masters in Greenwood Indiana. Rob was on time and professional. I recommend Baptist Heating and Air for any HVAC needs.

Such an amazing and honest company. I truly appreciate Rob. Always takes care of us, tells us the truth, and doesn’t over charge. I highly recommend him to any and everyone!

Baptist Heating and Air has been servicing our furnaces (yes, we have two) for 4 years. This summer, the older system died and needed to be replaced. Rob and his crew were right on it and worked tirelessly all day to get the new system installed and running. The new American Standard system is awesome and I love it. Never said that about a system before. Of course, Rob and team are also fantastic.

I’ve used this company for almost 8 years since I moved into my first home. Very personal and informative. They are very affordable and fair as well.

Baptist was an angel today, and saved my family from this 90 degree weather. I was blessed with a same day appointment. Rob and George was friendly, and professional. Everything that was done was explained to me step by step. They were honest with their work, and their pricing. I would highly recommend them if you want great work from a great company.

Good family owned business.Great service.

Rob was fantastic, knowledgeable and explained everything as he was working. He was upfront on what the cost of service for the repair would be before doing the work. I would absolutely recommend him to anyone.

Our familys relationship with Baptist Heating and Air started approximately 4 years ago when we were told that one of our furnaces needed to be replaced. So, I started the process of getting quotes. The other furnace in the house was divided into 3 zones. I wanted to see if we could do zoning in our new system since my 90 year old aunt liked it warmer than my husband and I. Rob was able to get the zones figured out without having to reconfigure the existing duct work. It has been a great system.

Rob is wonderful. He is very responsive and helpful. I truly appreciate his attentiveness answering all our questions and coming in the most random times.

They called ahead of time to let me know when their tech would arrive. He arrived on time. He was professional and solved the issue we had. Would recommend.

Our a/c motor went out this weekend. I contacted Rob before the office was even open. Rob told me what he thought issue was and ballpark price to replace motor. Arrived a few hrs later and completed install quickly and for the price we discussed. Great company and great service! I will definitely be continuing business with them.

Rob showed up as promised and was very courteous and business like. Quickly diagnosed the problem and repaired. Would highly recommend to any one needing A/C work.

Rob was on time and did a good job diagnosing and fixing my air conditioner unit.

There isn’t enough room to say all I would like to. Service was spectacular. From the initial assessment of our home moisture levels and air conditioning needs to the final day of installation, Rob was thorough, precise, helpful, fair, and committed to serving us well. Both Rob and George worked over a 16 hour day to complete installation. Here’s why I would give a 5 star: as they worked they found other issues. Rather than overlook them, they put in overtime and went above and beyond. Quite simply the best service we have had in a very long time.

He was very thorough and honest with his assessment and recommendations. Will definitely remember this company in the future when I have HVAC needs!

Baptist has been an amazing company to work with. They are honest hard working and on time. Our air conditioner caught on fire and they were able to take pictures to provide for the insurance company. They also described the options we had for our new u it without being pushy to buy the most expensive. I highly recommend!

Rob was willing and able to discuss all aspects of our service honestly and frankly. Were happy to continue to be their clients.

I can not say enough good things about this business. Always on time. Reasonable rates. Very friendly & honest. Always fixes the problem at hand in a timely manner. Like the fact its a FAMILY owned business. I would highly recommend this company!

I purchased a REME/Halo central air purification system for my existing split HVAC system. I also switched out two Nest thermostats for Ecobee thermostats (they integrate better with my smart home). This is the 7th or 8th time I’ve worked with Baptist (two different homes in Herron Morton/downtown Indianapolis), installing furnaces, AC condensers, upgrading duct work, etc. Obviously I keep using them. Why? Because they do great work (I’ve previously reviewed the on the BBB site), and for larger projects have talked me out of more expensive options and into less expensive options that met my needs. I recently sold one of the homes and the new owners actually commented to me how great the AC is - three story with renovated “attic” that was proving difficult to heat and cool relative to the rest of the house. I highly recommend them as responsive, trustworthy, and professional.

We’ve trusted Rob at Baptist for 10+ years now. At multiple homes and through several heating and cooling units, Baptist Heating & Air are still the only ones we trust to be responsive and get the job done right for a fair price. We couldn’t be happier and would highly recommend Baptist Heating & Air.

Communicated well and charged a fair rate. Acted quickly to resolve the A/C issue.

Mr. Rob got my ac back up and running. Very knowledgeable, friendly, professional. Price was fair. Ill be using Baptist Heating & Air for all of my HVAC needs.

Excellent response and service. Very reasonable price for work and careful attention to details. My go-to firm.

I really appreciate that you took the time to comment back! By reading your statement I will not post such a nasty review. When I finally moved into the house, I personally replaced the a-coil and outside condensing unit myself. I have little training in heating and cooling, so I know a little. That following week my brother -in- law came out and did a full inspection on the heat exchanger and found no cracks. Me wanting to make 100% sure, had his father come out to do another inspection. Still no cracks. They both have over 40 years experience in heating and cooling and are experts as well. I have 4 co detectors installed throughout my house, and they have never went off! My furnace is fine! I was told it needed replaced by your technician! You would be mad as well if someone did that to you!

Rob is the most honest man I have ever dealt with in this industry. He always tries to fix first. That isn’t always a common trait. Will use him for as long as he does it.

I called Baptist with a question about my unit. While my rental was not in their service area, they were so kind as to instruct me what I was probably looking at as far as what the problem was, and what probably would need to happen, as well as telling me a general idea of cost range. So when I did find someone who came to my area I knew what I was talking about! I really appreciate their kindness and going out of their way to help someone for a job they were not even going to be doing!

Great customer service and quick responses. They were very thorough on describing what was being done and also explaining things to continue to maintain. Two thumbs up!!!

Great experiences. Timely, trustworthy and efficient!

Baptist Heating is the best! They installed a new furnace and air conditioning system in my personal residence. They called and returned to inspect the operation several weeks later. After one season in use, my wife and I are most pleased. The system is high tech, has multi speed fan system making it very quiet and efficient. Call these guys and expect a qualified serviceman and an honest company to respond.

Wonderful service at a great price! Rob came out today on short notice to service my AC and Furnace. He was punctual, courteous, professional, and friendly. Highly recommend!!

I’ve been using them since 2013 for all maintenance and repairs. Great service and prices. We moved out of state and they were able to ship me the parts I needed. Great company, and would highly recommend!

Rob was great! I will definitely call again!

Horrible company do not use them !! Give your money to a company that will actually help you !! Horrible staff and very unprofessional!! Over priced as well and out to get your money!! We have contacted fox 59 and BBB hopefully we can stop this company from doing this to someone else !!!

On time and did a great job. They had to move the water heater and did without a problem. Cooling is working great.

Best service I have ever received! Staff was helpful and quick to respond. They made sure I was comfortable with my decisions and had all of the information before hand.

Recently had to have the furnace replaced Baptist came in on budget and had the job complete in a timely manor. Rob has always treated my family fair. Would not hesitate to recommend them to anyone

They have been servicing our HVAC for years. So friendly, always shows up on time, and provides great service for a very reasonable price. We’re getting ready to move and we will hire them for the new house too!

I seriously cannot recommend this company enough. Amazing, quality service with kind and considerate staff. My entire AC unit was replaced through my home warranty company (who I do not love) and they did an amazing job. Its the little things that make staff great, like taking off their shoes before entering the house, patiently answering my many questions, showing me how to use my thermostat (which I did not understand) and being courteous. I will have all of my HVAC work done by them for as long as I am in service area. THIS IS THE COMPANY TO CALL.

Rob was dispatched out to my house, and I have never been taken care of so well. He found the problem quickly and resolved it. I also have severe allergies, and he was able to install an Accuclean air cleaner a few months back and it has made a huge difference! Now I can enjoy, and be comfortable in my home.

Very professional and determined to satisfy customer most efficient way to heat and cool their home without over selling,sales rep.(owner) recommend a two state blower motor to reduce the sound level in living room and bedroom . He was able to get the most efficient and quieter unit paired with a new ac system at 23% saving from first quote and installed all in one day, on time and cleaned up all signs that they was there will never use any other company.

Fast and professional service. Very good at explaining the issue and making us comfortable again. Will definitely call again. Thanks for job well done

We just had our Warranty company call a Heating & Air company. They sent us Baptist Heating & Air. We were so please we the work the professional tech that was just here. Not only did he repair the needed work, but explained all prior to the work. Very neat and will be someone we will call from now on.

What a great company. They came immediately, diagnosed the problem and returned in a few days with the new part. Honest, reliable and reasonable. You cannot go wrong this company!

Fast and courteous service

The nicest people in the world! So polite and professional! I was impressed from the get go! I’ll send all of my friends to them!

Excellent service and professionalism.

My air conditioner stopped working i called baptist heating and cooling and left a message they went out of their way to come and fix it on a day they had scheduled out and it was 90 degrees at this point. Thank you Baptist Heating and cooling

Horrible. Were out to fix my motor of heat/ac unit month ago. I specifically asked if ac would work knowing warm weather was around tgethe corner. Ac doesnt work and it has taken them days to come out. Forced to use them through home warranty. Do not !

We wont use anybody but Baptist, they always treat us right!

I am a real estate agent and use Baptist for my own home and I also refer them to my clients. Baptist is small local company and they are super friendly and attentive. When we switched to gas and had Baptist upgrade our systems, the gas company had failed to give us enough gas flow and Baptist worked with us tirelssy to try to correct the situation even though it was a Vectren Issue! The owner of the company even came out to our house! Andrew and Rob are great people and we have been really happy with their products too!

Owner Rob Horton is honest and fair. Great team

Very professional and with great integrity!

The professionals that come to my house from Baptist Heating & Air are the most competent HVAC people I have ever had. It is so difficult to find people you trust who really know their stuff, but this is a great HVAC business. I run a small business myself, and I appreciate the power of a truly unbiased referral when you need a job done right. These guys are great! - Tyler Starkey, Brownsburg

Rob replaced a reversing valve on our heat pump. He did a very good job, and got us back up and running in short order! Thank you!!

I am confident Baptist will always provide Quality service at a fair price. They have friendly and considerate staff and their expertise solving HVAC issues is impressive. They thoroughly explain the service needed and resolve the issue promptly.When it came time to replace my system they again clearly explained my options and went above and beyond taking care of our needs.I heartily recommend Baptist Heating and Air for anynes HVAC needs.

I would recommend this company. Very trustworthy and fair!

Friendly took care of my problem

Friendly, onetime, not pushy great job.

Our AC quit working on one of the hottest days of the year. Baptist Heating and Air came out, and found it to be a faulty thermostat wire, which saved us hundreds of dollars on repairs. A+ service and technicians!

They were all most helpful

Sorry for the late review...BHA was sent out last December/January after my heat pump was icing over terribly. A man came out and wrote up the work order and sent it through the Home Warranty. A few days later the company came out on time and did the repairs...The original person who did their assessment might have missed something as the unit worked better however it still had problems defrosting. The owner of the company, who was really awesome, came to my house in the middle of a cold A** Saturday night and looked at the unit himself when i told him the issues. He checked it over told me his thoughts and again within a few days the company was back out making repairs...since i didnt contact my home warranty company first i thought for sure i was going to get stuck with a big repair bill. BHA said they would take care of the HW and I never received a bill and the unit works just fine.....I would definitely use them again.

Ive serviced and repaired residential and commercial HVAC/R equipment for 11+ years, and have not ever encountered a worse experience.I was called out to a friend’s house with no heat on a Saturday evening and the temperature was in the single digits. Their draft inducing fan motor was seizing up. It was a simple problem to resolve, but there were few places open in the area. Hoping to avoid a 30 or 40-minute drive, I did a quick search for a local dealer.Baptist Heating and Air was listed as a service company, so I called them to see if they also sell parts. A young person answered the phone and indicated that they did. I then proceeded to give them the model, serial number, and part number of the component I wished to replace. The person said that they did have a replacement motor in stock, but they were not sure that it was compatible. I asked them to retrieve the amperage, RPMs, HP, and voltage so that I could determine the compatibility. The person told me they would call me back in 10 minutes with the information. 15 minutes later, I called back and asked if they had made progress. I was then told that they would call me back in another 3 minutes with the information. About 5 minutes later, I called back and another person answered the phone.I told the second person that I was trying to obtain the information on a motor that the other person had found in their inventory. That person then told me that the other person was working on it. I then, requested to speak with a person with more experience with the equipment so that I could get the specifications of the motor they had in stock. The second person then took the model, serial number, and part number and asked to place me on hold while they retrieved the information. After about 5 minutes of being on hold, a third person picked up the phone and began shouting and verbally insulting me. The person told me that my furnace was too old and that if I were not “incompetent” I would know that I had a bad pressure switch, but that they wouldn’t even sell me that. The person refused to tell me who they were, and continued to call me names and make numerous other derogatory statements, so I discontinued the call.A quick Google search of the same part number I gave them, returned more than 10 results of suppliers with compatible replacements in stock. Even Walmart sells a compatible replacement. I contacted a different supplier, reserved the motor and deeply regretted ever having contacted Baptist Heating and Air. I could never in good conscience recommend this company to any person, even in a crunch.

Very honest company.