U-
U-Haul Moving & Storage at Broadway
1545 W Broadway St, Idaho Falls, ID 83402, United States
Comments
Ja
Review №1

Excellent service. Vehicle was very clean and well maintained.

Da
Review №2

Excellent rates all indoors ground level no stairs easy for handicap people store their stuff

Ma
Review №3

U-Haul has been very good for me. My pods arrive on Sunday

Br
Review №4

DO NOT USE THIS LOCATION! I temporarily stored our house here for a couple of months in those boxes. It took them 3 months for them to get me on auto pay despite me asking every month to have that setup. Even after they set me up, they kept sending me letters saying I was late and would owe extra fees. Im still getting those letters. I finally had to go in and clear things up.Now when I asked my boxes to be delivered, I gave them a 2 week notice and heard nothing from them. So again, I had to physically go in, because they rarely answer the phone, to make sure they were ready. THEY DIDNT EVEN HAVE THE ADDRESS I GAVE THEM OVER THE PHONE. So I gave it to them, in person and they told me it would be there by noon. The next day, noon past, we tried calling and again, nobody answered. Then randomly I get a text message telling me my card was declined so they couldnt drop off the boxes and maybe they can try tomorrow. They didnt try to call me or anything.So again, I go in physically to the store location, because they dont answer the phone. Give them another card and they assured me theyll be there by 9:30am tomorrow.So I dont know if they actually will, but Im emailing their GM and their corporate office because their disorganization and lack of communication is the worst Ive seen in a company in a long time. Im looking forward to being done with them.DONT USE THIS LOCATION!

Ki
Review №5

Derek Aroma was a fantastic help. Really enjoyed this experience getting just a trailer to pick up a snowblower. Was very courteous and everything went quickly and smoothly. Thank you so much

Ma
Review №6

They had the truck all ready to go. The customer service was amazing!!! Thank you

Su
Review №7

Well, it started out, at home, over the phone....GREAT! After arriving at the facility there WAS a major hic-up 😱!!! BUT, Ceceelia Hamilton took over and it ended up better than GREAT❤️. She went over and beyond helpful! Happy, happy, happy😁. I give her, Ceceelia Hamilton, at the U-Haul store facility on Broadway Street in Idaho Falls, Idaho...a 5 star, star 🌟 🌟 🌟🌟 🌟 Rating. Patricia Ricks... you need to acknowledge CECEELIA HAMILTON, a positive action within your power! This lady is amazing! She went over and above, to correct the hic-up!!! Thank you Ceceelia 😘!

Za
Review №8

Cecilia is super nice and friendly. She was a great help

De
Review №9

Great!.... in the beginning, have had 3 unauthorized charges on my account ever since. Not happy.

Je
Review №10

134 W College St IDAHO FALLS ID 83402

Ol
Review №11

The cashier didnt take the correct information and made the whole order wrong. Frustrating

Re
Review №12

Takes a little time, but they do have friendly people to help you with your needs

Re
Review №13

Very helpful, capable, and kind staff. With moving stress its really refreshing to have people helping me that are actually helpful!

Ne
Review №14

Awesome!

Je
Review №15

Ridiculous wait time

Information
15 Comments
3.7 Rating
  • Address:1545 W Broadway St, Idaho Falls, ID 83402, United States
  • Site:https://uhaul.com/Locations/Self-Storage-near-Idaho-Falls-ID-83402/718071/?utm_source=gmb&utm_medium=primary&utm_content=718071
  • Phone:+1 208-419-0513
Categories
  • Trailer rental service
  • Moving and storage service
  • Moving supply store
  • Packaging supply store
  • Self-storage facility
  • Trailer supply store
  • Truck rental agency
  • Used truck dealer
  • Van rental agency
Working hours
  • Monday:7am–7pm
  • Tuesday:7am–7pm
  • Wednesday:7am–7pm
  • Thursday:7am–8pm
  • Friday:7am–7pm
  • Saturday:9am–5pm
  • Sunday:7am–7pm
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