I wish I could give five stars. I know several people who have been helped by the Montrose Center and Ive attended several groups there. But I contacted them a few days ago about counseling, and Im looking at 25-30 pages of intake forms.Can this intake be tightened up? I know I am just one person and this may be more efficient for the Center, but this seems a bit much and does turn me off from applying.

Ive been debating on whether or not to post this because I am personally not a direct client, but it is making me hesitant to become one. So I will unless it is deemed unfair.Last year, I joined in on a session with my siblings therapist since I have issues with them and needed a mediator as I cannot talk to my sibling without them swearing up a storm at me, talking at me, barely letting me get a word in, lying, etc., lots of verbal abuse. So I had an hour-long session online with the three of us and it was not productive at all. My sibling just continued to yell, swear, cry, interrupt, and their therapist barely intervened or helped. Only a few basic questions were asked by her. Worse, after the session, my sibling forbid me from joining in on more sessions with them despite the fact I clearly said Id still join for the sake of our relationship and their therapist clearly was curious about a statement I made in the session. The session left me feeling miserable, and I was infuriated that my sibling lied about me claiming that I didnt want us to continue sessions together. If the therapists here cant mediate the clear verbal abuse I was enduring, I will definitely seek alternatives. I only wish their therapist wouldve seen the text messages my sibling and I exchanged before our session for context that led me to suggesting I should join in on a session with them because I needed a mediator. Me joining in on a session with their therapist was completely my idea in the first place because I needed it. Otherwise I literally cannot speak with my sibling. Others agreed my sibling was being unreasonable and toxic.I also wonder if this place actually helps questioning people. Because it seems my sibling discovered their queer identities completely via YouTube and social media, not the Center, which is suspect (such as, part of being non-binary is presentation, which I dont believe to be true because no identity of any kind should conform to a certain look). But thats a minor concern. In the end, its not my place to say.In the end, I had a terrible experience with one of the therapists here with their client, my sibling. I wanted to give two stars solely because I am not a direct client and my sibling loves their therapist, for what thats worth, but I found her completely unhelpful though nice. And she did seem to want to know why I said certain things, so she cared in that sense. But recalling the experience makes me so upset, I feel it physically, so I can only give a 1-star rating for now.

I’ve been associated with the MC for over a decade (volunteering or leading a peer group, etc) and love how much they provide for the LGBT+ community. There are so many peer groups and programs. Even through COVID-19 they’ve continued to provide programming through virtual means. I can’t speak for the direct counseling or other client services. But from what people say, the services are really good.

An absolutely amazing organization and facility, staffed by some of the most selfless and hardworking people in the city.I strongly recommend them if you need their services, or if you are looking for a charitable organization that will make good use of your donation.

I am so disappointed in the way I have been treated as a transgender from Montrose case workers. I am not able to even get supervisors to respond to me to even try and rectify the problem. Its very sad that a place where the lgbtq community is supposed to feel safe welcomed or even not feel ostracized and to know that all of that has taken place and I get no response and no help breaks my heart. Again not only have the world let our community down now community-based organizations that is designed to help us is dropping the ball too sad tears in my eyes disappointment beyond anything I have ever went through as a child or as an adult transgender. I actually give it zero Stars thats how hurt I am .

COVID-19 Food & Financial ResourcesSince the beginning of this year life has been quite dark and stressful mentally, emotionally, and financially for many people.The Montrose Center has become a BRIGHT LIGHT and a Beacon of Hope for the Community.With Compassionate Professionals such as Nicole who gives helpful information and referrals that benefit individuals in need of these resources ; its proof that there is hope in the midst of all the chaos.OVERALL RATING: 90% = GREAT JOB

I have been a client of Montrose Center for many years (at least 20) and have recently become exposed to a management structure thats only goal is self aggrandizement. Direct contact with the CEO and clinical director are revealing examples of the culture that is prevalent inside the building. Care and compassion should be the directive of this organization and it seems a very far reaching objective at this time. Exposure to the realities and actions (or non actions) of this organization are my direct observations and reflections of others that are very exposed to the operations of the Montrose center.My first approach about several concerns were directed in a phone conversation with the clinical director. His immediate response was pompous indignation and I asked him to come down from his pedestal and work with me to help me understand why the problems with HOPWA, case management and unhelpful, unconcerned clerical employees could be bettered. I expressed as clinical director these supervisory responsibilities seemed to fall under his domain. I was aware of his impressive resume but that really does very little for clients who are there for help and compassion. He told me he would approach the CEO about my concerns and get back with me the following Monday.He did get back with me the following Monday with a response of very limited scope. Concerning HOPWA he did address the issue of phone calls not being answered and messages not responded to but completely avoided the seemingly blatant issue of racial prejudice. He didnt address the issue of case management and brought up a client by name who I had never mentioned and I questioned the impropriety of his doing so. He as well let me know that issues of unconcerned employees was a discussed situation.Next up was a phone conversation with the CEO, she was very abrasive and uncooperative and I explained that my viewpoint of her position should be one of compassion and concern, none of which were in evidence. She told me my observations were not valid because I was not a direct participant in said services, my eyes and ears work well whether I am a direct participant in those services or not. She vaguely said she would investigate the impropriety of a clients name being introduced into a conversation (after my repeated objections) without that clients knowledge or permission and the arrogance of clerical employees. Even more disturbing was her suggestion that if I didnt like the performance of the HOPWA (of which there was none from Montrose Center) supervisor and the STRMU agent I could go elsewhere to elicit said help.In conclusion, it seems quite obvious that client concerns take a backseat to the ivory towers being constructed by the executive staff and the 2 year pre-announced retirement by the CEO, is absolutely egregious and a dis-service to the community.

Going through depression and suicide and called the Montrose clinic to meet with one of the counselors. They are in my network. My insurance would cover the cost, so all I wanted was annappointment and I was told I couldn’t have one because I needed to qualify before I could meet with one of them. Qualify for what and by whom? I guess I didn’t meet their standards because she hung up on me. Plenty of others covered by my insurance.

My brother has been sober a year now thanks to this place. Thank you for everything you do. Every other facility turned him away due to being unfunded, but not this place. Thank you to all the counselors and front desk staff. You’re saving lives daily

I cannot think of anything negative to say about the Montrose Center. They provide the most effective, caring and.professional environment Ive ever experienced in a mental health wellness center . And they provide it at a cost for as little as $0.00 for IOP and therapy sessions thanks to Grants and other financial support providers which they research and take care of for you . You only have to show up and want help to receive it . I cannot express how amazing and helpful the people at the Montrose Center are. If you need help, Just go!

If you can avoid the receptionist on the second floor, do so. She is the only reason why I will not be proceeding with counseling at The Montrose Center. I’ve had to deal with this woman twice and both times I was met with a nasty attitude. The first time I excused, everyone has bad days. But the second time, after she met every question (even asking for a pen) and concern I raised with a roll of the eyes, a sigh, and/or a snarky answer, I felt incredibly unwelcome. She made zero attempts to hide her contempt for me.I’m not sure what her problem is. But if she, or anyone who comes in contact with her, reads this I hope she comes to realize that a friendly attitude can go such a long way and can make a world of a difference to someone. Seeking therapy is a daunting task, especially when you are young and inexperienced, and this woman chose to make that process even more excruciating for me. Try having some patience and kindness. And to the staff members who turn a blind eye to her behavior: speak up and tell her to stop or, at the very least, show some kindness to whoever it is she chooses to belittle that day (or just smile! Every staff member I tried to make eye contact with and smile towards immediately just gave me a blank stare or looked away...if at least one person had smiled back I would’ve felt less alone and uncomfortable).I’m sure most everyone who works at The Montrose Center is wonderful. It’s just too bad some people won’t get to experience this because they’ve been run off by a receptionist with an awful attitude.

I visited with a friend. I was surprised at the wide range of services available. I have lived in the Houston metro area for about three decades and did not knowabout its existence.

Not helpful at all I asked about multiple services and I was told none were a good fit. Extremely rude to Hispanic patients

The MC has been around since I was in college around 20 years ago. Theyve become a dynamic force in Houston. Their leadership team is receptive of community involvement and new ideas. I appreciate that they opened their doors to help develop Houstons only FtM support group. Thanks guys!!!

Montrose Center has been wonderful. Helping me with the rental assistant program. They would go out of their way to help you with everything A-Z. The staff are very friendly and very helpful.. Thank you so much for your assistant. Keep up the great work!!!

Great resources awesome events and the staff there are so nice

Skilled and compassionate therapists and staff; great community offerings with sliding scale option. +disability +lgbtq

Great place for meetings and community support groups.

Theyve been very helpful to me over the years!

Horrible service I been on the waiting list for a therapist since June and we are already in September. They called me like twice that they where going to get back with me since they dont have therapist in the evening. I spoke to the receptionist at the eligibility desk and she said I was next on the list but no therapist are available.

Im giving it three stars for their involvement with the community, hatch youth, yoga, and other support groups.Those are all wonderful. But Ive had problems from the actually counseling center itself from 2013-2018. Ive seen 4 therapists there. The first therapist I had was helpful but I didnt know it at the time, and I switched since I felt like it wasnt. The second one made me extremely uncomfortable and I eventually stopped going because it actually wasnt helpful. The third one told me that if it didnt work with her to try somewhere else. I expressed what helped me with even a handout but nothing followed through so I left. The lack of therapists is real, so I came back desperately needing services and it took 6 MONTHS of constantly calling to finally get a therapist. I told them up front that my work schedule is a consistent biweekly schedule meaning I needed some flexibility my 2 weeks are the exact opposite. I was assigned to a therapist that was part time who only was there on certain days making it extremely difficult to actually go weekly, which never happened. I only saw him I think 3 or 4 times, and each time I left angry because he would go on about something completely unrelated wasting my time instead of focusing on what was actually going on. Also, every session he would question if I found a DBT/IOP making me feel like he didnt want to work with me. When I did, I left immediately. Ive been coming to the Montrose Center for almost 5 years and the new receptionist who hasnt been there that long is not friendly. Everything seems like a inconvenience and she makes it aware. Ive never had a problem with a single person when it comes to friendliness there until she came along.

As much as I would have loved to partake in counseling here, one of the office admins who was sitting in on my intake appointment found it necessary to hault my appointment halfway through because I use marijuana as a medication. Stating to simply come in while not under its influence (since it makes so much sense. being my medication and all). They also cited it as an issue of ethicality ( to which I find none, per the American Psychiatric Association Code of Ethics Section 3)The Section is as follows.Section 3A physician shall respect the law and also recognize a responsibility to seek changes in those requirements which are contrary to the best interests of the patient.Final note, for those of you that also use cannabis for mental relief. Do not come here if you want acceptance and compassion on this issue, be gay all you want.

Somehow both one of the largest LGBTQ+-focused orgs in the world, and one of the most personal and effective. A lot of it has to do with Chief Development Officer Kent Loftin, though pretty much everyone Ive ever encountered who worked for TMC in any capacity was a loving, kind, decent human being and worked their hardest to help TMC fulfill its mission.If you think you might have reason to seek out The Montrose Center, I urge you to do it. If they cant help you, maybe you can help them.

The building is old which means outdated and rundown facilities. Its okay. But the lady I spoke to at the behaviorial office i was redirected to go from the Legacy office (which was kind and helpful) was rude and impolite. Unhelpful and judgemental it seemed. A Wth you want kinda attitude. It was my first time here and I wasnt sure what was the process to get services here so I asked for it to be explained. Rude lady.

Always friendly with diverse services.

Great place for education ... Awesome WiFi too

Good service, helpful group meetings, quality counselors.

User friendly.

Staff is very helpful and nice

If you smoke weed they will not accept you better off trying outreach programs at salvation army

Amazing place!