I have been buy my mower parts from here over 25 years now. I do work for a landscape company. I also buy all my personal equipment here as well. I also get great quality parts for a fair price. I have bought cheeper parts from the web. just to find out, you get what you pay for. I am replacing those part again a lot sooner. and dont save any money.O, one more thing, this place is very busy. and for good reason. Quality parts at a fair price. thats why there parking lot is full of landscape . I hope this review help you out. I want to see good company succeed.

These people made my day and I left my power washer with them. How does one have fun at a lawnmower for sale and repair shop, they were on top of their game. I am going back.

Rude guy at fist counter. His customer service is bad and I wont do business with rude people. He didnt even try to apologize for his rudeness. My budget was $10k but Ill take my business elsewhere.

Good group of peoples they help you get the part to keep your lawn now going

I call up there for parts and the guy that pick up the phone was rude . I ask him about buying a used deck for my mower first he said i need to see your mower. Then i tell him my truck is down and i have no way of getting it up there. Then he said i need to see my deck, so if i dont have no way to get my mower there then i have no way to get the deck. So i said if come up there i know how my deck look can i get it then he say no, dont come then hung up the phone.

Staff is extremely rude and it’s lead by the owner Julio.

This is a clean well organized business,, their prices may be a little steep but they have everything you need without out waiting weeks or months for online orders that may or may not fit... I would recommend this business

Dropped my mower off to have the power drive cable replace and a regular service (flush gas tank, replace plug, replace air filter, change oil, sharpen blade ... the normal things). Received a call that it was ready for pickup. Stopped in today, paid for the repairs and went to have the mower loaded. But before seeing the mower i noticed on the ticket that the drive cable was not replaced, but rather the brake / engine cable was. This puzzled me since the engine cable was fine when it was dropped off, no one called me to say that the drive cable was not replace, yet I was being billed for something I did not request or authorize. The service manager was called in and he stated that he had been out for two weeks and didnt know anything about the mower, but offered to put my old cable back on .... the cable they found in the repair shop was a broken one .... how odd. Although he was polite, as was the counter lady, neither offered to correct this over charging on the part or associated labor, or apologize for not calling about about the main reason I was there ... to replace the drive cable. I asked the service manager to have the owner call me so we could resolve this issue, but guess what .. NO CALL. This may have been a simple mix up on their end, but being the customer, Im the one thats taking the hit. I wont be back and plan on letting all of my friends, neighbors and acquaintances NOT to utilize this establishment ... EVER!P.S. Ive just ordered the drive cable from Walmart .... Ill replace it myself.

Good place to fix Lawnmower

Overpriced parts and no professionalism when it comes to customer service. They wont take responsability for things their own staff did or promised to a customer. Theyve change a part price on me as I was paying, mind you they had confirmed the price before over the phone too. Don’t come here. Just drive a few min to Southwest Mower, and get helped and treated right.

I have used this service for at least 30 years. The service has always been prompt, polite, honest, and helpful. I have never had a bad experience at University Lawn Mower Center.

For all your needs regarding commercial landscape and equipment and service this is the place to go in Central HoustonKnowledgeable and professional staff are there to help and answer your requests. Si hablan Español.

Customer service is the worst.

I took my washer pressure washer to get repaired and took 4 MONTHS TO BE FIX and now I’m my second use after the reputed the pressure washer is broke again.WORST SERVICE EVER.

Prices on parts extremely high. Briggs/Stratton quote there 140.00 yes one hundred and forty dollars, found same in Amazon for $ 20.00 everything thing included, gas line and filter. Never coming back

Good variety at reasonable prices. Staff were friendly and helpful. They corrected a mistake that I made with my new Shindaiwa line trimmer.

3 stars, but why? Allow me to explain. First and foremost, if you need to get your equipment fixed, these guys will do it and they will do it well as you would expect. Now, when it comes to the way they operate, thats where they start losing stars. Despite the fact that they told me they would call me for an estimate, they did not. To my surprise, the lawnmower I left there for service was already repaired by the time I called to ask what was going on. I noticed a lot of signs hanging inside stating their repair and return policies, which is something I didnt notice the first time I went there. One of those policies states that they will not call you for an estimate unless the cost of the repair is over $150, which to be honest is shady in my opinion because at least they could tell you verbally instead of expecting you to spot those policies yourself. Still, they did indeed get the lawnmower fixed rather quickly so whats fair is fair, even if its not nice.

I had my 3 yr old Honda mower tuned up here in early Spring. I recd mower in good working condition or so I thought. After 2 month of regular use on my relatively small lawn using fresh gas with Stabil (which I have been doing since I purchased Honda) the mower stopped working. I returned it for service and University informed me my engine was irreparable needing replacement. To make matters worse, I would need to pay $20 for their service or leave it. After paying my $20 I received my mower with key components of the engine in a grocery bag. I will never use this company.

I love this place. The employees greets you with a smile. Nice and quite environment. I have purchased a lot of equipment from this company. Great prices and sales.

Have done landscaping professionally and now do concrete profesionally and still bring equipment here to get repaired on concrete eqiup. they.ll fix it. properly first time and quick. good service

Its okay

I have been bringing my lawn equipment to this shop - including my 1966 Goodall lawnmower - since 1984 (34 years ago), when they were a small residential repair shop located in the Rice University village area between Greenbriar and Kirby. They have been doing all my equipment repairs since then, and have rebuilt several engines for me over the years and sold me an edger. I have noticed since they moved south on Weslayan near 59 that they have grown into a very large business, in a much larger physical plant with a lot of retail products on a showroom floor, and they have begun catering more and more to the commercial trade. I have known and liked the owner, Julio Trevino, throughout that time span. I will not say that the quality of repair work has been 100% consistently high quality work over that period of time, but I would say it has been high quality over 90% of the time. I have tried other shops at times. I always come back to Julio and University. For one thing, no one else will service my older equipment as parts are tough to find, but again, over 90% of the time, Julios guys figure out solutions. At times he has some very creative and skillful mechanics. No place will always be 100% consistent with high quality work and customer service, but I doubt many can top this place. Some policies may seem like a pain. For example, like one reviewer said, they wont pull 30 machines out just to get to yours if you come too close to closing time to pick up your repaired equipment. But they open on Saturday mornings from 8-12. Just get there more than 30 minutes before closing time. Its not a high price to pay for good, solid, dependable repair work and friendly service, and they are almost always friendly! I love this place and plan to keep going there until I cant walk anymore.

A lot of equipment to make you job easier. And helpful staff

Very good

Lots of staff, very helpful most importantly had my part and I didnt have to order it lol

A very nice shop good prices very friendly staff treatment

Not good service. They had my mower for 2 weeks. No call. I had to keep calling them. After 2 weeks they just took it apart, and wanted to charge me a lot & nothing was done. Never go there. Unless u wanna get ripped off.

Was planning on buying a lawnmower there tomorrow.... Glad I came to the reviews section. Im sure there are other Exmark dealers in town with better reviews and customer service... thanks guys

Very professional and worked out an issue with me very quickly.

I love they sea food omg ! J & J is the best ❤️

Before my business started I was told to go here to buy my equipment. I was given $10 per item by the sister. I was not happy for the way I was treated and the so called discount. I took my business elsewhere and paid $9500 cash. They lost my business a year ago. I’m looking to buy 2 stand- on mowers March 2019 and I will not step foot in this location.

This place will sell you parts kits that you dont need and then will not allow you to return them by making excusses.

They the truth theyll keep you in business!

Its true that they dont call you if the repairs is under $150. Thats a little too high if you ask me, maybe something under $100 or $50 would make more sense depending on what the job is. Either way, my dad took his mower here because our line on the mower ripped off. We thought no biggie, easy repair should be cheap and why not help out a privately owned business. When I went to go pick up the lawnower I noticed that they charged us for things we did not request or need. I got charged for a filter I did not want or need, a miscellaneous piece of metal that made the mower line go all the way to the handle, and a spark plug I did not want as well. When I requested to have those items removed they told me the little warranty they offer for 30 days would be voided. Seeing as how they do business I was afraid that something could of gone wrong within those 30 days so I kept it and paid for all of it. I dont mind paying for things as long as you CALL me and explain to me why I should need them aside from what I came in and asked for. Bad service and communication, will no longer do business with again.

The Best

Cashiers have no experience. Dont even know what they are selling to you. Owner is SUPER RUDE. He couldnt even be nice because I was a lady. He wanted to make me pay a 20% restocking fee with a stupid attitude when THEY gave me the WRONG piece that morning and RETURNED it SAME DAY without even using it. Made him refund me 100% but went through a sour moment with them ugh!! NOT RECOMENDABLE WHATSOEVER!!!! NEVER COMING BACK!! THERE ARE BETTER PLACES FOR LAWN EQUIPMENTPs: this goes back to a year.. just edited my post.

Whats your need a new lawnmower ?A refurbished lawnmower? Whatever your need,University Lawn Mower will please.They are waiting to turn your problem I to prosperity.

Busy shop guess due to quality service. For the amount of business, they took timeout to see my individual need. Fyi dont hurt to call first

I can not believe I gave them my blower and weedeater with factory warranty because they did not turn on after they called me saying that the blower did not work and the weedeater cleaned the carburetor for 103 dollars and the blower its not fix and i have to pay 20 the bad thing they never gave me the price it cost to fix them although it has a factory guarantee it did not cover the cleaning of the carburetor that place is full of thieves do not go to that place you will regret i wish i can put a sue

Came to your store to ask about any power reel mowers, your boss directed me to look at a Tru Cut machine that was broken and didnt even have a chain on it to run the reel and you wanted how much? Kiss my as$ 450.As everyone above has said rip off artist.

Not a great Stihl dealer. Poor knowledge about products. When I chose the chainsaw I wanted they put gas with ethanol in it which is not good for high quality small engines. Then they didn’t have Stihl motomix to sell me either. They also didn’t tell me about the purchase of oil or motomix to extend warranty to 2 years. Fortunately I knew about it and told them. Then they didn’t give me the manual or tool that is included with purchase. When I returned on a different day to pick up it was like they were doing me a favor to give me what they forgot the first time. Definitely no apology. Overall poor service. Not impressed.

Just dont go there. They are ok with fixing, but they are all over the place. First, you have to assume by yourself that they will not doing anything until you will .call and then they will give you the an estimate

The prices are pretty crazy.20% restocking fee That we werent told told about at the time of purchase.Labor charges are way too high. Plan to pay more than youd expect if you come here.The repair work costs more than what its all worth, and I speak through experience on that.I wouldnt recommend these people as a first choice, only a last resort.

They always have what I need for lawn equipment repairs, even if they dont have it in stock they get it quick. Reasonable prices for labor and parts make this a neighborhood gem in West University/Bellaire/Westbury area of Houston.

Craftsman lawnmower would not start. I took it in on a Friday and Wednesday afternoon it was done. It runs fine now with new spark plug, new air filter, and carburetor rebuild. $118 which is about what I was expecting.

Well we bought 4k tractor messet up no help. Get warrenty or theil turn the cheek

Very helpful staff carrys a variety of parts. Offers lawnmower repair and friendly staff know their parts.

If I had done some research on this place, I could save my self time and a sour experience.No only the staff service is bad, but also this company steals money from customers if a customer needs to make a return.It states at the bottom of the receipt that there will be a 20% restocking fee on returnable parts.I didn’t read those little letters and the attendant didn’t explain that to me. This mistake cost me $14.99It not just about the money, it’s about customer service satisfaction.When I complain to the attendant she said that even when she return unused part for her truck gets charged with restocking fees.Being in the Tree Service Industry for more than 15 years, l have bought hundreds of parts ((in a different dealers of course) and never pay a penny for returning unused parts.University Lawn Mower is definitely aNO PLACE TO TO GOby the way some prices are way higher thanBrookside Equipment.

Super expensive...

Today, May 25, 2018, the Friday before Memorial day I went to the store at 4:00 since their web page said they closed 5:30 pm. I had order a part for pick up at about 2:00 pm. There was a sign that stated they would be closed Saturday, Sunday, and Monday. They obviously decided customers be dammed we are are going to take off early May 25th and nor have that on our web page. It is their prerogative to close when they want but closing early today, without notice or at a time that any reasonable persons would not anticipate is not valuing customers.

This place is way over priced! I took 2 hand cart wheels and inner tubes for them to install and they wanted $18.50 per wheel. I bought new wheels for $12 each. They must be doing well because their customer service is poor! They get an F from me!

Great parts department! They always have what I need, period.

Great. Found what I was looking for..

They will charge you for warranty work for equipment that is days old. Go somewhere else.

This place is THE ABSOLUTE WORST lawn anything in Houston. They are crooks and liars and care for nothing but money. I cannot see how they are still in business, but I guess it is more a testament to the number of people in Houston then to the business practices of this place...It makes me want to break out all their windows!

I found University Lawn Mower Center on Briggs and Strattons Dealer Locator. I called looking for a part for my Briggs and Stratton engine. I had the part number available. The sales person checked for availability. It was in stock but the price was 45% higher than the average market price. When i asked to verify the price because it was so high the fella got extremely rude. So i asked him to describe the part he was quoting thinking maybe it got mixed up. He took offense to that question as well. The man insisted that he had the correct part and if i wanted it the price was as quoted.I would suggest Briggs and Stratton conduct some sort of audit or quality check on the companys they refer as authorized dealers.

Very knowledgeable and repairs are done timely.

Good place but person on the counter with not experience

Vary good variety of Lawn power tools and parts.

They do great work

This is the best place for lawn equipment and parts

I took my pressure washer to get fixed and they were trying to charge me $500 to replace a carburetor this place sucks do not go to this place they are thieves and they kept my pressure washer because they wanted to charge me $150 diagnostic Im putting a lawsuit

They usually have whatever you need for your repairs in stock or they can have it in a few days.

Stay away from this place they wont honor their postings, they sell you used parts and expect you to bring new other wise they wont take them. I should have read the ratings before going there.

Really bad service, especially julios daughter, she is very despot and rude we being given them business for a long time, but I guess she doesnt care losing a good customer, Ill better go to mowers inc. In shaver rd in Pasadena Instead university mowers

They do good work but they are too expensive

Positive enfirament

The customer service is horrible and they add repairs to your bill that are not valid!!!!! Stay away from this place!!!!

Very helpful and want to help customer

Left mower for 4 weeks, Would not return calls, had not looked it and didnt care. Awful service. Had to take it elsewhere.

Had lawnmower blade sharpened and clippers.

The mechanic said he stick his penis in the carburator to make it start ha ha ha

The prices are to damn high. I paid 700 to get my mower repaired they didnt even want to put air in my tires so I could load it in my trailer.

Very pleasant, quick and friendly!

Good service,parts on hand

This place is awful

Acted like they didnt want my business when asked to order a trimmer they didnt have in stock.

Very helpful people

All ways have the parts for your mower.

No a good service, really you have to go to other place, they only want the money, they dont care you equipment .

Good

A little pricey

Good service

So expensive.

I gave them the model # of my echo trimmer still got some wrong parts since I was near the area I ended up buying again on a different place too far to go back waste of time

Great service

Poor service, worst customer service

Poorly run

Very good

Quiet place with a lot of work

Very good service

Very good place one gets everything he needs all the time

Great place to buy the best tool and friendly staff

It is a place where I always find the parts I need, it is a trustworthy place, always with kind and friendly attention, I recommend this place.

In minexperiencia personal I was well fay customer for the first time and buy and a machine blower and edge balor was 4900 and only leave 2000 and gave me the things without conoserme and haora I am a client of that place and ami me an trataso bien ***

Bad service leads me to fix a weed eater that I was using but was losing strength and they gave it to me unarmed and they told me that the engine was no longer useful but they had already charged me $ 125 dollars that they didnt return me anymore I do not recommend the place because neither the mechanics know responsible or July are scammers if oh someone who is encouraged I will sue I have the evidence

Very bad service a piece that they ordered as it lasted 3 days right now they are almost 2 weeks old and they just dont speak to them. I leave it waiting until the 3rd time I speak to them half angry to tell me that the piece was arriving until now and its not time mean spoken 😡

Well

Good attention

I found what I was looking