Houston Saw is amazing! Greatest customer service I have EVER received from a Gravely dealer. They went above and beyond to help me get a part that I needed in an expedited manner. Andrew called as soon as the part came in off of the truck. He remembered my name from the first tome I called looking for the part and went out of his way to help me. Andrew is an amazing asset to Houston Saw and Houston Saw is a great place toDo business. They make you feel very appreciated as a customer. I highly recommend them!

Call before going and ask about the equipment you are looking for. Low inventory. Did not feel like I was getting the help I needed to buy or order 4 Stihl products, blower, trimmer, edger, polesaw. It was 4 pm I am sure they were ready to close. I came from out of town to see nothing.The good thing about Stihl is you can buy at many places. Good luck with your business.

Good prices, excellent attention 100% recommend.

I highly recommend using Houston Saw and Turf. I took my lawn mower in for repair and not only did they fix my mower on the spot, but their customer service was outstanding! They made my visit very easy and convenient.

I called for a walk behind and they helped me right away to find a decent one locally definitely recommend them!

My husband can be a very difficult customer because he does A LOT of research before buying anything of significant value. We were more than impressed with Andrew. He actually knew the correct answer and was able to elaborate on every question my husband had. We purchased an awesome Gravely Zero turn lawnmower. I could not be happerier. One thing we really like is that we can have it serviced right there. Thank you so much Andrew you are definitely one of the most knowledgeable and honest salesmen we have ever worked with. I HIGHLY RECOMMEND Houston Saw and Turf.

Great experience with Chris. He knows his business and his Stihl products. Left with two new pieces of equipment and the confidence that, if I have troubles, he will get me taken care of. Will definitely be coming back later on in the season for additional units!

John was a great help with our selection of a chop saw and chainsaw. Would highly recommend Houston Saw for any Stihl or Gravely needs.

Excellent service, John Lopez is very knowledgeable and helpful see him for the best service.

Andrew and John were amazing! Repaired two chainsaws while I waited, even though the anticipated wait time was a month. Left multiple chains to be sharpened. John answered many questions about other Stihl products I had. Will definitely be a regular customer from now on....wish I had known about Houston Saw and Turf long ago!!

Really good people to talk to for repair, equipment servicing and even advices on small engines repair. Make a stop by and make your own experience..

Did my research online first. Asked alot of different landscapers and they sent me to this dealer. The staff is friendly and very informative. Ask about their cash prices. I got the best deal on the 32 inch stand on encore. Very glad I did. I will be coming back and definitely sending people this way.

Excellent service, fast and reasonable. Professional service and experience!!

Took my moms lawnmower to get a diagnostic to see what needed to be fixed since it wasnt running at all. I based my visit on the many excellent reviews that I read on google, but still remained cautious. The gentleman took the lawnmower and told me he would have his coworker check to find what issues there were. About 10-15 minutes later I was told that it was up and running. They both explained what the issues were and how to avoid them in the future. Overall, my visit took around 35 minutes and cost less than $25. To say that their customer service as well as technical service is excellent would be an understatement. I wish I could rate them higher.

Andrewwas very helpfulAnd courteous would recommend

You will get an open, honest evaluation & recommendation on equipment you take in. I’d rather pay $25 to determine I’ve got a lemon on my hands than to be convinced into investing $100 on repairs for a $199 orig. purchase. Strongly recommend.

I have been working with Chris the owner for atleast a week on getting numerous items to start my new business, All American Lawn Pros!Throughout the process, he and his staff were knowledgeable and honest on my needs...ALL AROUND FIVE STARS!!!!

Good Friendly Knowlegable Service. I brought in a Navy SEAL Fighting Knife to be Sharpened. I bought it at a GunShow years ago and it has never been Sharpened before. The helpful guy behind the counter said the guy that does the Sharpening is a real Artisan and Loves Sharpening Blades, and can get it Razor Sharp. The customer before me bought a New Stihl WeedEater, and the counter guy was showing him everything about the weedeater, how to work it, take care of it, all the features. In other words they didnt just take his money and send him on his way.

My dad went looking for some equipment for his yard. John was able to help him and he was very knowledgeable about the equipment at the store. He helped my dad get a weed eater at a very reasonable price. Great customer service as well! My dad will be going back for more purchases. ☺️

First time chainsaw buyer. Received a masterful operation class. Recommended for all first time buyers.

I have been going to Houston Saw Works for over 30 years. Chris, the owner, is knowledgeable and makes sure you get the right chain saw for the job. Excellent customer service!!

Just went in for an weed eater and walked out with a wealth of Knowledge. John and the team made me and my wife feel easy and at home. John explained everything very well and made sure all of our concerns were answered. Thanks Guys!!! Steve & Anna

I appreciate the knowledgeable information that was given to us on the hustler Dash so we purchased it at a good cost .The customer service is very good here. Thank u guys so much, now we can get the job done.

Worst experience ever. Was recommended by Sears warranty. The communication with both parties was unacceptable. After a month and 1 week of waiting the Houston Saw & Turf did call to let us know that Sears and the repair shop finally settled. We got our lawnmower today and when using it, the lawnmower blade was not the same. There is a special feature on the blade which is the reason we chose this specific lawnmower. I have a strong feeling that the blades were switched. Absolutely the worst experience that I have experienced. The guy that helped me seemed bias towards women as well. I would not recommend this place. Now I have to face the fact that I need to reach out to repair shop to see if they can make it right. I pray that they do. But I guess I need to do a follow up on the review to see how it goes.FOLOW UP REVIEW - The repair shop reached out to us and provided options on how to move forward. Thank you very much for following up on this matter and making it a better experience.

John & Andrew were VERY HELPFUL and KNOWLEDGEABLE..!!👌

Knowledgeable, professional people along with needed items.

Super friendly staff, ready to answer any question you may have about this kind of equipment.My mower was shaking something fierce, I took it in, was told it would be $25 to diagnose. If they could fix it, the few would go towards the service. They replaced my blade for $30 and some change.They had my mower for less than 48 hours!Thanks for the outstanding service! 10/10 will recommend.

After my previous lawn tractor of 14 years finally bit the dust, I was in the market for a new mower. With several acres of pasture and yard to mow, having a mower that gets the job done efficiently is very important to me. I shopped around and decided on a Gravely 52 from Houston Saw & Turf.Chris was fantastic! He made sure that I answered the right questions before making my decision, went over everything in detail when I picked up the mower, handled the warranty for me, and loaded it onto my trailer for me.The mower is a beast, and I am very happy with my purchase. Since my previous mower died, I had borrowed from friends a few times to mow, each time when the grass was about the same height. Each of the other mowers that I borrowed (one was a lawn tractor that was green in color, and one was a red zero turn with a turtle-like name that rhymes with wrapper) bogged down quite a bit and I had to cover the same area two or three times.When I got the Gravely, my grass had not been mowed in over three weeks, which meant that it was all at least 12 - 16 tall. My new mower blasted through that without a hitch. What used to take 3 or more hours I was able to get done in about an hour and a half, and without having to remow anywhere.I am a very satisfied customer, and I highly recommend Chris and his team and Houston Saw and Turf.

Came to buy a zero turn mower on a Saturday. I found one that I thought I liked but was too big to mow between trees. The staff was very professional and suggested various options for me, but never pressured me to buy one at all. As a matter a fact, the owner, Chris said to go home and measure the distance between my trees to make sure I buy the right size mower. That means a lot, anyone else would try to sell you the most expensive one on the showroom. I did go back to measure the gaps in my pasture and called 10 minutes before the store closed to let him know which one I wanted. I was afraid I would have to come get it the following weekend, but Chris said to head on over that he would wait for me. He waited an hour after his closing time to sell me the mower I needed. Thanks again and I highly recommend a business where people are before profits. I will return when I get ready to upgrade.

Mr. Lopez was incredibly helpful and took care of my request for a MS-251. Hooked me up with all the necessary equipment, got it ready to roll and even provided an operational demo. Top notch.

Really helpful and friendly associates. Associate Francisco was very nice and had great recommendations. Would recommend purchasing your stihl products here.

Andrew was very knowledgeable of the equipment. The whole staff was friendly the entire time, and was very professional. The prices are cooperative and worth every cent for their service. Will continue to do business again.

Very knowledgeable and friendly support. They deal with the folks who wear these tools out so they know what works and what doesn’t. I had a choice between these folks and the yuppie shop in University. Went straight here and was right!

It was such a pleasant visit today. U could have gone somewhere and but cheaper,but this Weed trimmer is the Besty. Great price,Friendly People.

Chris was extremely helpful in making sure I got the right chainsaw setup that I needed. Much more helpful than the previous dealer I tried to work with.

Time after time again, Mr. John Lopez always takes care of us. Don’t hesitate to give them a call or come in store to check them out. Thanks!

John and Andrew took care of me. Great service and great advice. I would highly recommend HOUSTON Saw & Turf.

Cisco was great, service was impeccable and have already recommended to friends. Great equipment with even better employees. Bought a Hustler Dash 42”!!!!

These guys can fix most lawn equipment! There is a wait, but you cant rush perfection.

First purchase. John and Andrew great customer service

Great advice and customer service. Came in to look at the used equipment and ended up with a new lawnmower. Will continue buying any equipment I need here as they service what they sell.

Great customer service! They serviced my new chain saw and brushcutter so it is ready to work when Im ready. This is the best buying experience I have experienced in recent years.

Great customer service and good prices.

Thank you Mr. Chris and staff for your personal attention in fixing our lawnmower. You educated us on your product and the quality and service. We will make our purchases at your store from here on out. My husband and I left your store with a big smile on our face. Two satsfied customers.

John and Andrew fix me up right away. They got me back on the road and going. Excellent customer service and amazing workers

Houston Saw provides excellent service at a good price. The staff provides great after the sale instructions about operating equipment. Overall very positive experience.

Huge appreciation to Francisco for working through some challenges so I could pick up our new Ariens zero turn mower without having to make another trip. Thinking outside the box is a HUGE benefit to a company so thanks for your effort to service the customer.

Very well run business.

They are very professional and always ready to help. They know the equipment very well. Chris, the owner, sets pricing very cooperative and is always ready to make good deals.

Great service! Fixed my Stihl chainsaw promptly and assisted with purchasing a Stihl Pole saw and accessories. Very convenient to downtown.

We have had our saw blades sharpened here weekly for years. Their customer service and quality is exceptional. We also purchase our chain Stihl Equipment at Houston Saw and they are very knowledgeable and helpful with these products. I highly recommend this company!

Great customer service very well informed when i purchased a pole saw. Great customer service.

Use them to sharpen all of our grinder blades here at igloo always helpful and cater to all our rush needs. Larry helps us tremulously with all rush orders and keeps us on our dead lines and informed with any issues or problems. definitely recommend

John Lopez was outstanding. Provided all the information about the unit, how to use it and explained the warranty. This is 2nd time back to purchase a product and will definitely come back. Really appreciate the customer service.Z KendrickJOBOA

I walked in the store expecting to deal with professionals, and all I hear is a bunch of swearing and abusive language coming from some obese women who was apparently having a bad day. When I realized she was an employee of the store I quickly turned around and left. It is a shame too, I recently moved to the neighborhood and had planned on being a regular customer, but if I cannot walk in to the store with one of my children at my side, then I simply cannot frequent a place of such low character.

Had a great time here. Great service! Recommend this place 100%

Terrific customer service very happy with my new RaptorSD thank you guys

Very helpful try to sell equipment to your needs great selection of chain saws, riding mower, blowers and you can get your equipment serviced and repair.

Great staff, went in to buy a few parts and decided to up grade weed eater base. I love the eastend and the store. If you need a part or product drop in and pick up what you need from these folks. GO Austin HS.

Cisco and Andrew were awesome, they help me to find the right tools I needed for a comercial land.

Service is exceptional, courteous and overall great experience. See John Lupez. He is the man!!

Andrew and John definitely took care of me. Very knowledgeable, professional, and courteous!!!

Drove in from Huntsville on a Saturday. They waited for an hour after they closed to help us in an emergency need of a wood chipper. Excellent customer service and so friendly. Will get my business from now on for all my forestry needs.

Purchased a new Stihl trimmer and backpack blower from them last week. Staff was very friendly, knowledgeable and answered all my questions. I would definitely go back.

Was shopping for a blower and these guys did a great job helping me select one !Many thanks to John Lopez for his help!!!!!

My mower wouldnt start so I took it into Houston Saw. Super pleased with the workmanship.Extremely knowledgeable. Highly recommend.

I want to thank John lopez for the great experience, service, and informative knowledge that he provided while making a purchase here at Houston saw and knife. Very friendly atmosphere.

Greate Chainsaws had to buy 3 due to greate performance, starts every time, will not go back to other brands, worth your investment ! 👍

Really good service and John Lopez made it really easy to purchase what I needed and is experienced in all the tools

Great place for your outdoor equipment needs both sales and service. Si hablan espanol tambien.

Houston Saw did a great job repairing our mower! Very professional and great service. Extended the life in my mower.

Purchased Gravely ZT Mower from them, competitive price, went out of their way to organize delivery and got it delivered quickly with pleasant and helpful service.

Awesome salesmanship sold me a brand new gravely lawnmower

Chris and Cisco provided great customer service, sold me a fine product, gave instruction on how to use it, and ensured it was functioning properly before I left the store.

Nice deal at the right place. Thanks again

Great place to do business. Very knowledgable staff and friendly.

John lopez is a nice and very helpfull. defently coming back to buy more stuff

JohnY keep doing what you do bro ! Doing a nice job providing the tools we need to do our jobs ! MP TECHNOLOGIES THANKS U !!!

Great place to do business. Extremely knowledgeable and friendly.

Very helpful staff... got the best saw for my needs!

Great Service . Very timely and knowledgeable. Highly recommend.

Great service! Honest assesment, great experience!

John help me when i when to buy my chainsaw. Iam very happy. Good customer service i definatelly comeback.

Great prices, great deals, great customer service...& close by. Got my equipment even set up and ready to Go!

John Lopez takes great care of his customers great place great guy!

A great customer service experience, which I havent had in a long time. I made my first Stihl purchase, and this wasnt the first place I called today, as it wasnt closest to my home. However compared to the other dealers I spoke with, these guys bent over backwards to answer all my questions, look up inventory and options and called me back with a plan. I hopped by over lunch and had a great personal experience as well.Im not sure if this is standard Stihl procedure, but they dont just sell you a box - the personally assemble and test run their products. They walked me through everything I needed to know, the entire crew was smiling and happy, and they insisted on walking me to my car to help, though not needed. Beyond that they asked me to call with any question or concern if they can be of help and would gladly work with me and my purchase. This was a night and day difference in what Im used to experiencing at some of the big box chains. Thanks for all the help!

Jon was very helpful and got everything I needed thank saw and turf.

Cisco was of great! He answered all of our questions.

Great selection, service and prices - a trifecta! This shop has been around forever and all my friends and neighbors have been going there for years. Excellent reputation and they stand behind everything that they sell. Fantastico!!

Best equipment available. Very knowledgeable and courteous staff.

Came into today for a gas blower and talked to John and he helped me out a lot gave me a lot information he was very helpful!thanks JOHN

We were taken care of very well. They were very informative and provided us exactly what we needed.

Eccelent sevice that i recieved here and i highly recommend this store

Great customer service. attentive, courteous and knowledgeable staff.

Great friendly staff!! Thy put no pressure on customers...and answer all your questions patiently...

I want to thank John Lopez for the service/help that he provided while making a purchase here at Houston saw and knife. Very friendly and will answer any questions. Make sure to ask for him!

Cisco took care of me. Great store, great prices!

This dealer has everything had a good experience thank u.

Knowledgeable group helpful and respectful. For sure I will come back for any other yard needs.

5/30/2018 My husband went in to purchase a carburetor kit for our stihl leaf blower, the sales person told him they do not stock this item. My husband asked him if he could order it and he said they will have to put it on an order and proceeded to answer the phone, leaving the customer without ordering the part with very poor customer service. I have referred family and friends to this store, but never again. I will take my business were they value me as a customer.