I would not recommend this dealership I recently purchased a ES350 certified. This car has many flaws for the price I paid for it. Let me begin the carpet behind the passenger seat has a cut in it. There are large scratches and the gas cap has paint residue on it, the window in the back has numbers so when it rains people flag me down like a taxi cab. the carpet in the front seat is sagging like it has been wet. The speakers in the front had debris in them. I am very unhappy with Westside Lexus. They could have taken the time to make this car right.

Went to Westside Lexus in search if a car for my wife, met by very polite staff. Lucky, Lola was called to assist with our needs. She was very professionally friendly with excellent customer service who can anticipate rightly what the customer wants. After few days of searching, we got our dream car 🚗. The entire crew involved who processed our purchase were excellent and appreciated our business. The environment was very clean and welcoming. Thanks 😊.

I had Ms. Chong as my sales executive and she was great and got my wife and my little sister two Lexus RX f sports. She understood my needs, my price model and my personality. We were there to just check it out but drove out with a new car. Our financing person with the dealership was equally wonderful. I highly recommend I’m going back to get another Lexus RX f sports for myself.

💫💫💫💫💫 HUGE THANK YOU to Jonathan T. in Finance and our sales professional Joey B!!!! Thank you for the incredible customer service, and incredible DEAL !!!!!! This was such a breeze and were so happy for our son! Thank you for taking such great care of him!!!His car was detailed and ready for him this morning and finance was also ready to go!💫💫💫💫💫 five star service goes a long way!!!➡️➡️➡️➡️ Go see Jonathan in finance and Joey for your New Lexus or preowned vehicle!🥳🥳🥳🥳🥳🥳🥳Congratulations Son!!!! Amazing car!!!

ALEX OWENS was excellent as a sales consultant ! Truly an asset to this Lexus Dealership.Very patient, easygoing and professional when interacting with me while searching for the perfect vehicle. Took the time to make sure all my questions were answered, looked on and off site for options of colors and features. During the test drive he was very knowledgable about the tech and safety features of the model I was interested in.No pressure attitude but keeping me informed and updating me is what in all honesty helped me so much when I was trying to decide on a new vehicle purchase. It took a few days due to my hectic work schedule to decide on the perfect one but he was available any time I had a question in person, text and email.I did purchase a vehicle from this location and I would definitely recommend coming by if you are interested in a new Lexus. Very smooth transaction, was there not even 2 hours from start to finish once I had decided and drove away in my new car.So many models, colors and options to choose from. Here is a picture of a few .

Great service. Great price. Went in on Friday, picked the car out and came back on Saturday and off we went. Jeffrey and Charlie Byers are top notch and you can’t get any better. They cater to your every need.I will definitely be a repeat buyer!!

Outstanding customer supports from John L. John provided me a great customer service. Thanks for rapid reply and take times to answer to all our questions while I was searching the car. He is patient, honest, and helpful. Absolutely recommend John when searching for a new Lexus.Also, remarkable customer service from Judy P. Worked with me on final step to purchase the car. Detailed all additional products from the dealership and did not try to push items I did not want.

I appreciate good service and being treated like I matter! This was my first time going there. I purchased my Lexus somewhere else but they treated me like family! They did a warranty inspection and had me in and out in 45 mins as promised. They even washed my car! The waiting room was awesome! Free waters, soft drinks, and coffee with real creamers!! Thank you all for a great experience!

Easy and smooth experience! Dom was very helpful throughout the entire process. He was available for our questions and was dedicated to providing the best experience in selecting the right car for my needs. He spent a great amount of time helping me test drive and was very knowledgeable about the vehicle’s features. Highly recommend doing business with him.

Catalina was very good, amazing experience,she help me, and the most important she was patient.....thanks so much Catalina :)

Westside Lexus is a very friendly and knowledgeable place to buy a car especially from Doug Phillips! He was so helpful and made the complete process so pleasant. Thank you again for my amazing RX350 its a dream car. I will tell anyone looking for a great sales man see Doug!

I bought a new car here over the weekend. My first impression was that they knew how to take care of a customer. Catalina was my sales woman and from the beginning she made me feel as if I had nothing to worry about. Even after getting my new car home and finding a couple minor issues with it. She took care of me immediately and had the car brought in and a loaner waiting for me. She even took care of getting it tinted for me while it was there so I didn’t have to waste any time doing it later. I would go back for my next car purchase.

Thanks Danny Garza at Westside Lexus! You really made the buying experience magnificent! Danny was extremely professional! Thanks again for keeping me updated during my purchase! Judy Patereux at Westside Lexus I can not thank you enough! I really appreciate the experience I had! The Westside Lexus experience was the best!

Westside Lexus is 5 star all the way through. Extensive inventory, stunning new facilities, very attentive and friendly staff and even the public toilets are luxurious. Great vehicles at a good price. We were in and out in about 3-1/2 hours. Great experience. Thanks especially to our repeat sales rep, Desmond Johnson.

This is the 2nd vehicle we have purchased from Westside Lexus. On both occasions the Sales Consultant was knowledgeable, professional, and respectful. In my opinion, it is a different level of service and I base that on the number of vehicles I have purchased over the years from other dealerships. I will definitely buy there again when the need/want arises. We dealt with Alex Owens and I cant appreciate enough how he handled the deal from start to finish. Thank you!

I called the Sales Manager, went over at 10 AM to review models, my preferences, inventory, options, what is arriving, when and with what options etc., and PRICING! Took the prettiest one IS350s they had in stock for a test drive. Their offer for my trade was not attractive, so I decided to sell it elsewhere. Took about an hour, all told. Confirmed the price for my trade with the other place. Called WSL around 3 PM, told them I was coming over, made an offer, went back & forth, and 30 minutes later, I had bought the car, to be ready for pickup at 1 PM the next day. Went over the next day, I had financing from my bank, they offered me more attractive financing (six years), and at 1:15 PM, I drove the car off the lot!

Desmond was great! His helpfulness is impeccable & much appreciated!

Westside Lexus, and in particular my sales person, Jeff Margolis, set the gold standard for excellence in customer service. Just leased our fifth Lexus from them. This time around, I visited other dealerships first, to see what else was out there. In addition to being competitive on pricing, Westside Lexus offers outstanding, personalized service. They know what I am looking for, and the buying process is efficient and speedy. In sharp contrast to others.

I stopped by this dealership this afternoon, as I have been researching and looking into leasing a Lexus for my next vehicle. I’m young and don’t know much about cars, the industry, or how leasing works and I’m thankful I was greeted by Tim Gallagher. He took the time out to listen to my needs and interests, and gracefully educated me on leasing in the current economy. He gave me the complete run down on how the process works which I really appreciate. If you are in the market I strongly recommend visiting this location and asking for Tim. He deserves an additional week off with pay. World class customer service. Thank you Tim, your advice and wisdom really made a difference in pointing me in the right direction.

Desmond Johnson is the best car salesperson I have ever met. He is very patience, nice and he dont mind you changing your mind. My overall experience was the best. Desmond even emailed me to make sure that I knew he was still available if I had any questions. 10 star 🌟experience.

I had Ms. Chong as my sales executive and she was fabulous!! She understood my needs, my price model and my personality. We were there to just check it out but drove out with a new car. Our financing person with the dealership was equally wonderful. I highly recommend!

Very knowledgeable sales mgr. He extended every means at his disposal in order to help me decide what to buy. I would highly recommend westside lotus to anyone. my buying experience was superlative.

Amazing experience! I had a recall for my car and Jozef was very helpful, he also went beyond to look for any other recall and warranty fix that I am qualified for, so I can fix my car at no charge! Highly recommend!

Highly recommend Scott Bissonnett as a service consultant. He is knowledgeable and very responsive. He explains technical issues in a way that is easy to understand. He goes above and beyond to help his customers.

It was an absolute pleasure to work with everyone at Westside Lexus. This place is a great example of how a dealership should be run. This was our first Lexus purchase and a great experience overall. Highly recommend!!

Desmond Johnson is an excellent sales person. I came in with what I was looking for and he showed me a variety of things that matched. He is always very professional and knowledgeable about the Lexus brand. My husband and I had one of the best car buying experiences in our lives. I appreciate his guidance throughout this process. He went beyond what we had hoped for. I will definitely refer Desmond to my friends and family when they are in the market for an new Lexus. Thanks Desmond for making this experience enjoyable.

Chong is the best car salesperson EVER! Her professionalism, kindness & knowledge are unmatched. Amazing service at Westside! Only dealership we trust! Quality speaks the truth! Thank you did everything!

Just purchased my third Lexus from John Loving. He is professional, knowledgeable, courteous and a genuine nice guy. I am a forever customer! Thank you John Loving and Westside Lexus!! You have set the bar on what a luxury car purchase should be!!

Ask to do business and work with Tim Gallagher. He was amazing. What separates him and this dealership from all others is their listening skills and the fact that they do not play the traditional car dealer games with fees and add-ons. They do not exert any pressure and let you go at your own pace. They will treat you with respect and dignity and will be sincerely grateful to have your business. The experience simply could not have been better. The best place to buy your new or used Lexus.

Best customer service! I was amazed with the Veteran discount. Being recognized as a veteran by dealer made me feel appreciated. Not all dealers do this and cut you short. MJ Rizvi and her supervisor were very courteous. Definitely recommend this dealer specially to all Veterans.

Great customer service! I would recommend this dealership to family and friends. The whole process was easy and transparent. My salesman Alex Owens was great!

We dont buy vehicles any where else. This is our second purchase at Westside Lexus. The service from beginning to the end of the sale, is excellent. Doug Phillips made the process enjoyable and simple. A big thanks to Isaias Ponce as well.

Best experience buying a car Ive ever had. No pressure. No hard sell. No trying to sell us extras we didnt want. Once we selected the model we wanted to purchase, we agreed on a price. The car was was prepped while we met with finance to finalize the deal. The whole purchase process took about two hours, start to finish.Dominic did an incredible job in sales and Nam did the paper work very quickly. We

We had such a wonderful experience with the purchase of our RX 350. John Loving made the entire process quick and painless. He was was thorough and communicated with us every step of the way. We highly recommend John for your Lexus experience!

I have been working with Paul Rocket (Pablo Cohete) for about 2 years now and I gotta say he is one of a kind employee. Fenomenal person and just a very kind human being. People like him is what makes customer return again and again!

Excellent experience from the moment I walked in, to driving out with my new car! Professional while at the same time personal attention by each member of the team, ensuring every detail was taken care of. I might add the store itself was beautiful--class act all the way. It all made my car-buying experience a pleasure!

I worked with Catalina after I had found a car I was interested in online. Westside Lexus’ website is easy to use and contained all the information I needed about the car I was looking at.When I arrived at the dealership Catalina made me feel at ease and was attentive to my questions and thoughts. Car shopping is stressful and Catalina made it a breeze. I also worked with Judy in Finance who was upfront and easy to communicate with.I had a great experience overall from the professionalism of the dealership to an at home feel, thank you Catalina for helping me select my new car!

Westside Lexus was phenomenal. The staff was friendly, well informed, helpful and professional. The facilities were just as impressive. Job well done!

Found my dream car with Mr. John Parishs help. He was professional, knowledgeable, and efficient, a joy to work with. Thanks so much, Mr. John!

I brought in my mother-in-law’s 08 RX for an oil and filter change. Upon the service manager presenting me with a whole host of “problems” including needing new brake and power steering fluid I decided to hold off and check everything myself. They detailed that the power steering fluid was black and smelled burnt. That the brake fluid was old.So I took a look. Both fluids are neither discoloured nor do any smell burnt. They graciously offered to change two tires for roughly $900 (a new set of brand new tires - all four, cost less). This dealership is nice to look at but I wouldn’t trust them to do much more than an oil and filter change. Just know that they will try to gently nudge you into spending thousands more unnecessarily- politely decline and find a trusted mechanic to help you if you’re not mechanically inclined. Seriously, they didn’t even look at the fluids yet decided they needed to be changed.

First things first, excellent service through and through. Lurie Keener and Anil Sharma went above and beyond to make my experience seamless. I am forever grateful for the kindness and goodness you embody.

Hands down the best service we have ever received from a company! Mr. David Wasaff is the absolute best and most genuine person, he is diligent and will definitely guide you to finding your dream car. He made sure we were comfortable and provided us with the finest care. For the financial portion when we bought our car, Mr. Sam Chau took care of us. I dont even know where to start with him! He was the kindest and most meticulous person. He did not waste time and was so heart warming. Definitely will not regret purchasing a car from here!Lexus service is the best when it comes to customer service and the staff.

The people were nice & friendly, but after I picked up the vehicle I noticed a squealing sound, I called the next day which was day 2 of having the vehicle and I was advised they would check with the service manager, I was then told a few days later they dont service the vehicles. I found out it was the breaks and also the break worn light came on, which is a $900 expense on a new used vehicle less than a week....

I went to test drive vehicle after an appointment with Catalina!! I was there to just test drive the very first vehicle for my vehicle hunt and didnt intended to buy whole week and look around for options. But she was so great to make whole process easy and quick, I ended up buying right away then and there. I had to pick up vehicle next day as I didnt even bring my other car that I was trading in. Overall great service by Catalina!! Definitely recommend her!!

Was the easily the nicest and best faculty in a car dealership I have ever seen or dealt with. Smooth, quick, no pressure and were all willing to do what needed to be done to get the job done. I would recommend you ask for Jeff Jones, he sold us our brand new ES350 and I will for sure come see him again for our next. Thank you Westside Lexus!

This review is a little overdue. I bought my new Lexus back in 2016 and I get my car serviced here and there. I had switched from another consultant previously. Now I am seeing Mr. Scott Bissonett and he’s awesome! NEVER PUSHY and has a very nice, calming demeanor which puts me at ease since I’m pretty naive when it comes to car things.

Beautiful dealership ! I came to pitch my services and Homer Hsu Sales Manager was very attentive ! Great staff ! Lovely showroom !

Had a great experience at Westside Lexus! Mike Nelson was a wonderful sales contact. The entire process was seamless and the new facility is stunning!

I had a wonderful experience! Especially with Mr David Wasaff. He helped me throughout the process, he made everything so smooth!

I purchased a 2013 Audi RS5 this past week. I had the privilege of dealing with Master Certified Sales Consultant David Wasaff, and Finance Manager Sam Chau.I found this car listed on the internet. I reviewed the reviews of Westside Lexus as listed on dealerrater.com, and other sites, and knew that I was dealing with a reputable company. As I live almost sixteen hundred miles from the dealership, trustworthiness was of the highest importance to me.Not only was the internet description precise, and the price reasonable, but David went above and beyond the listing by sending me a video of the car, and promptly responding to any questions that I had, as well as giving me an accurate indication as to the condition of the car. Sam was extremely prompt in overnighting documents to me to complete the purchase of the car.One of the metrics I use in measuring the trustworthiness and responsiveness of a company, is by evaluating how they treat you before the sale, as well as evaluating the follow through and treatment of their clientele after the sale. The excellent staff at Westside Lexus exceeded all of my expectations on both counts. Westside Lexus is a Five Star corporation!

It didn’t go well at the beginning, but the manager whose name is Hunts I think helped later on. It was all taken care of. He is patient and understanding. I really appreciate his help.

Anil the financial manager was the one that sold me the car. I was ready to walk out due to misunderstanding from the actual salesman. Anil was personable and counseled/advise me accordingly. I didnt feel pressured or taken advantage of. He answered my questions and broke things down until I fully understood.

I had a fantastic experience with Manny and Nam, today! Manny did an incredible job at staying in contact and being patient while we picked the perfect vehicle. He was genuine and kind. Nam in financial made the financial side stress free and kept us laughing! The service I received here vs Toyota dealership was like night and day! I can’t wait to recommend anyone I can to this location! Top notch service!

If you are looking for a new or used car go to Eddie Washington. He is the man! He listens to your needs, us a great salesman. He helped me get into a new ride. I didnt have to spend hours at a dealer. I was in an out within an hour. He got me a great deal! He knows what he is doing. Great guy. Very responsive via text as well. He was so polite to my mom as well. Definitely recommend.

I am absolutely thrilled with my experience at Westside Lexus. We had the pleasure of working with Lurie Keener, Kim Jessee, and JT Teodoro during the process of purchasing our vehicle. All three of these outstanding employees went above and beyond for us and made the whole process an absolute breeze. I never would have imagined saying the process of buying a vehicle was completely stress free, but Westside Lexus made that a reality! We couldnt be happier with our purchase and the service we received. If I could give 10 stars I would!

Friendly and pleasant service. I will definitely buy there again.

Had a great experience. We worked With Dallas And she was great. She was so knowledgeable, pleasant, patient, and helpful. I would recommend her to anyone, andshe is certainly not high pressure. Honestly...she is the most GENUINE person I have worked with in a sales capacity.

Just purchase a new Lexus, best car buying experience EVER. Jeff Margolis is an awesome sales person. He helped me surprise my wife and was super helpful with the surprise. I am looking forward to purchase another vehicle from Westside Lexus

Best customer service ever from Gonzo Jimenez, easy car buying experience with great people with experience! Highly recommend WSLX. Used car or new car this delarship is the way to go.

On Saturday Aug 8/2021 We bought a used Lexus ES 350 2019 it’s a beautiful black color we love ❤️ It all accept the finance officer Nam was unprofessional talk too much too fast always hahaha after everything not even say Hi will never recommend him to anyone

Very pleasant experience. Sales and finance staffs were very courteous and professional. No sales pressure and take times to answer to all our questions. The dealership is nice and clean. We test drove the car, love it, and purchased it on the spot. I highly recommend Westside Lexus if youre looking for a Lexus.

The purpose of my service appointment was to get recall work done. I called to schedule it and at the end of the brief phone call, I asked if I could get a confirmation email and the girl on the phone said, “This is your confirmation”. She also asked if I called parts to confirm they had the parts in, isn’t it their job to work with other departments to confirm such? Why is that the customer’s responsibility? Needless to say, I wasn’t impressed so far. I showed up to drop off my vehicle and was asked who my advisor was, I didn’t know because I wasn’t told and this was my first time at Westside so I didn’t have a dedicated person yet. I was then told to follow this boy in whom didn’t engage with me at all nor offer a salutation. Once I arrived at the desk, I checked in and was told to wait in waiting area for my advisor. I had no idea what to expect nor whom. After a 20 minute wait, my husband came in (he followed me to give me a ride) and asked what was taking so long? I went to the desk for an update and the girl called over someone who said they’d be with my shortly as she was with another customer. After several more minutes, I went to her desk and explained my ride was waiting on me and then she said I could have a loaner, which would have been nice to know heading in so my husband didn’t have to be late for work waiting for me just to drop off my vehicle. I signed the loaner contract and that was it. I was never explained the work going into my vehicle. I got more explanation from the recall paperwork in the mail. I was told it would take most of the day. Never once was I provided with a service update. I called in the late afternoon for an update, was transferred to a man’s voicemail asking for a return call with an update. He called back and said my vehicle was ready for pick up. Who knows how long it had been ready had I not called in. Overall, there was much left to be desired through out the whole process. I’ve received better service at a well known chicken fast food restaurant. My husband received similar recall work done on his Toyota and when he called they told him which lane to pull into, who his service advisor was and it took maybe 5 minutes to drop his vehicle. The amount of time I spent just checking in and dropping my vehicle was unacceptable. I’ve taken my vehicle to Northside before and the service was exponentially better. Next time, I will go 20 miles out of my way to go there instead. I would never recommend Westside Lexus for service or car shopping.

Super friendly, clean, accommodations made for me aa I am a hearing impaired person so they were able to communicate with me as I needed. Was in and out with my new Lexus within an hour! Michael took wonderful care of me and treated me so well. Most definitely would highly recommend! And Ill be a life long customer!

Mike Nelson was extremely helpful and did everything I asked plus some. Happy with my purchase!

Very quick and to the point. I bought my daughters first car here. It wasnt the most expensive car on the lot but I was still treated like it was. The car was in excellent shape and I feel like I got a really fair deal. My salesman was very professional and we even met the general manager while signing our paperwork. Would highly recommend this dealership.

I have been a customer of Lexus for at least 20 years. I have 3 different vehicles that NEVER giving me any trouble.. not even once.Just purchased another LX570 series. They have been very patience in making sure I got everything I want in my new car.The whole process was easy and painless. Most importantly I feel like I am in good hands, and treated like a queen.. especially when it comes to service. Lexus is on #1.Thank you Lexus for making me very special.

Great services and courteous at Westside Lexus. We purchased two vehicles in three weeks from this dealership. My wife and I had pleasant experiences with Jeff Margolis and Manager Homer .Keep up the good work. Thanks again gentlemen.

This is the 3rd car I have bought at this dealership. Everytime it is easy no pressure, straight answers the sales people are knowledgeable and easy to talk to. It is always a pleasure doing business there.

Amazing experience from start to finish. Mark Solomon was incredibly kind and patient and worked hard to ensure I got what I wanted. His knowledge and obvious care for customer comfort and satisfaction was much appreciated. Would have given him a big hug had it not been for Covid so the best I can do is say thank you so very much, sir.

I had a good experience at the dealership. I purchased a pre-owner Lexus ES 350. The issue I had is there are no perks, giveaways or incentives for first time buyers of a luxury vehicle. Toyota is giving away FREE lifetime oil changes. When I walk out of the dealership with a $30,000 used vehicle. I expect more than a Lexus keychain and ink pen. You guys need to level up!

Purchased a used 2018 Lexus LS500 from this dealership yesterday night and the experience was phenomenal. They close at 7pm and with a short notice where willing to help complete the transaction which took a few hours due to the nature of our visit all the way from Bridge City Texas. I don’t really like dealing with sales associates and the experience I got from dealing with Mrs. Chong and the finance director yesterday evening was by far the best experience we have had in our years with dealing with purchasing from dealerships. Give these guys an A+++++++

Whole process was seamless and very sensitive to our time. Great job.

I was having my taxes completed yesterday and forgot that I had purchased a car last year and could deduct the sales tax from my income. Rather than go all the way home and get my paperwork, I called my sales person, Shannon George, to find out how much tax I had paid on my new vehicle. Within minutes, Shannon texted me the amount and saved me from having to go all the way home. This is just an example of the excellent service provided by Westside Lexus employees. Definitely a 5 star 🌟 business that values its customers. Thank you Shannon George! 😊

Basically made our deal over the phone with Merrill on Friday afternoon. We drove down from Dallas/Fort Worth Saturday morning. West side had the hard to get color for our 450h F Sport, white with red interior. Merrill treated us good and we drove back with our new car Saturday afternoon. This is our second purchase from this dealership. Mike Shafer prepared our paperwork. Mike explained extra maintenance packages that were available without pressure to select any of them. We did purchase the extended warranty because it is a Lexus product, not aftermarket. Thank you Merrill and Mike, we love our new car!

John Loving was cooperative, professional, prompt in responding, he gave us great personalized service on the sale.

Dealer location is very convenient. Building design focuses on customer needs...very nice and clean inside and out. Coffee bars are elegant.Westside staff was courteous, informative, helpful and answered all questions about vehicles. Particularly appreciated the informative financing options. Price and delivery of SUV totally met my expectations with no surprises. Thanks Westside! Will highly recommend to others.

I love this car dealership! They have excellent customer service, honest dealership, and a beautiful building!; Super clean, modern, and spacious. They offered us water when we came in to building and JIM, our salesman, went above and beyond to get us in the car that we wanted. We had a small emergency with my son during the process, and even after we finished the purchase, he texted me asking if my son was ok! Great customer services. JT, our finance guy, was also very nice and very honest with everything. Over all, an EXCELLENT experience!!

Great experience and great people. Highly recommend this Lexus dealership.

Everyone was very professional, knowledgeable and easy to talk to. Dallas Chamberlain our salesperson was awesome. She listened to our concerns and went above and beyond to answer our questions, and was very patient with our endless issues.Anil Sharma our finance person made us feel very comfortable in the stressful process of buying a car.We normally dont purchase the EXTRAS but Anil was very good at explaining everything so we purchased them all. Our next car will be a lexus, using Dallas and Anil to assist us in the process.

I was actually not in the market for a Lexus but decided to stop by. Dominic and Desmond were extremely attentive and as a result we were able to close the deal on the NX300 and I absolutely love it! When it came to financing Christian was beyond helpful! He was extremely attentive and was there to help me execute everything we need so that I can have the keys to my new car.For those who are somewhat considering a Lexus please consider this place as a top contender. It’s the service that will convince you purchase from them.

I had a great experience with Westside Lexus, like I usually do. Everyone was so welcoming and friendly when I walked in, and Joey Broussard did a phenomenal job in finding the perfect car for me. Will definitely be back and will absolutely refer all my friends.

What I like more about West Lexus is that you don’t need to have a typical back and forth with sales. Always friendly and not invasive approach that allows you to make your decision more comfortable. Their facilities are state of the art and they respect COVID-19 protocols as well.

Sales and delivery processes were very smooth and I was treated as first class customer. I will recommend Westside Lexus to anyone whos looking for buying a Lexus.

My experience at Westside Lexus was truly like no other! I was treated with the highest regards from the time I entered until I rolled out in my amazing new vehicle. Desmond Johnson was truly amazing! Make sure you choose him as your salesperson to work with. You will not be disappointed! He was very knowledgeable, thorough, relatable, never salesy, and was very patient with my litany of questions. Nam Pham in Finance was also wonderful! I had many questions and concerns, and Nam patiently and thoroughly answered them all and explained everything. I am very pleased with my overall experience at Westside Lexus, and Im proud to be part of the Lexus fam!

Buying my new Lexus was a great experience. My salesman searched diligently to find the car I wanted in the color and trim level that my wife wanted. Great deal and wonderful delivery experience.

Lexus at Westside pays attention to the little things that go a long way. Those little extras like checking in on you while you are waiting in the lobby and letting you know when you are next in line . . .the refreshments, the sanitation (during Covid) is all important. And of course the easy, no pressure sales process makes a big difference. Plus the car pick up process for the new car was delightful - overall great experience. I recommend Westside Lexus.

Excellent pre-sale & point of sale experience. Regret after the fist scheduled visit. The best way I could describe this Lexus dealerships service department would be the feeling of having no insurance and being stuck at the county hospital, listed as a low priority.Brought vehicle in for scheduled maintenance, nothing more than an oil change & tire rotation. Spent over six hours sitting in the lobby with no updates or overhead paging. When I got in the vehicle the scheduled maintenance light was still active and it took 4 staff to fix it.I schedule Today, November 11, 2020, 2 weeks ago. what shouldve lasted no more than an hour lasted almost 7! A computer update with Apple play along with a quick visual inspection followed by what should be a standard quick wash & vacuum. I arrived early & stood at the check in desk for the receptionist who was Laughing and conversing with other staff at their desks. After 10 minutes of standing there I walked over and asked if someone was manning the check-in and he checked me in. When I finally went to the front desk asking for status many hours later, they require both phone numbers on the account with me writing out the spelling of her last name because they couldnt find me they also did not know where the keys to the vehicle were. I didnt have the pleasure of hearing all of my time and a business day were wasted once again at this Lexus service department! The car was not washed or vacuumed & I was given another departments info that does the inspection.

The service I received at this location was phenomenal! They have a large variety of cars and the sales team is very nice and helpful. I absolutely recommend visiting West Side Lexus and buying a car from them!

Update:Michael Lorch reached out to me and we had a meeting with the two of us and two other managers. It was positive, productive and pleasant. They listened to all of my concerns and discussed how they could modify processes to improve. I felt comfortable after our conversation that they were serious in their desire to improve. I adjusted my rating to 4 stars based on this meeting.Original Post:I had a lovely time during the purchase of this vehicle. My sales person was brilliant and the finance pertain made everything clear.Getting my car serviced at the dealership has been consistently frustrating. I have 30,000 miles on the car and have taken it to Westside for all of its service to date.When car was only a few months old it took three trips to the service to get the broken radio fixed.Four weeks into the 2020 quarantine, the service department had a policy of not wearing masks, but no outdoor seating so I couldn’t stay safely distanced from them.Last week I went in for the 30k service. The service valet couldn’t be bothered to talk with me when I pulled up, he just waved his arms at me. When I picked up the car they couldn’t find it. After thirty minutes they finally found it, they couldn’t find the keys. When I drove off with my car it was shaking at any speed over 50 because they rotated the tires but didn’t balance them.I don’t know how the Westside sales dept can be so finely tuned but the service dept be such a disaster. I wish the service was better because this dealership is close to the house.

West side Lexus is very accommodating and professional . Would recommend anyone that needs Lexus service to go by there.

I am 3rd time customer. My sales rep, Dallas Chamberlain, was knowledgeable, not pushy, real and understood my needs. She knew I was busy and made the pickup and paperwork seem less. She checked up on me a few times and sent me a happy birthday note AND some easy links on how to’s for my new car. I just bought it last Saturday. I’m very happy with the entire process! And my new NX300H!!

Did a front bumper repair on my moms lexus rx350. Whoever did it did not put the bumper and sensors right. Condensation is now building up in headlight and ruined daytime running lights. Getting uneven light level now

There is only word to describe Tim Gallagher and Westside Lexus as a whole, and that is outstanding.I had been always afraid of entering into a Lexus dealership for many years due to being attacked at other dealerships such as Sterling Mccall. I just so happened to stop by Westside Lexus while I was driving on the Katy freeway since it has to be the most grand building in all of the area.I was not serious in the purchase of any vehicle at the time but I wanted to explore my options so I went in and began to sit in all the vehicles in the showroom. To my blessings I had been greeted by Tim who wanted to assist me in any questions I had about any Lexus model I had been interested in. Of course as the person I am I wanted to educate myself as much as possible especially with any vehicle with so much technology and different trim lines.We got to chat with Tim about life experience and I test drove a RX450h in which I became fond of. As a 22 year old, Tim gave me the utmost amount of respect which had amazed me since most my age are disregarded thinking we could not afford such a luxury car.At the time I had not completely decided the exact color combination or trim level I had been looking for so I left Westside Lexus and never was harassed with getting all my contact information to pester me daily on a vehicle. Instead I just had Tims card in case I found the right vehicle I wanted.During a months time I had visited all the other available Lexus dealers of the Houston area to see what they could offer and narrowed down my specific vehicle build I had been looking for and that it would be difficult to find since the factories shut down for some time during COVID. Luckily there was one to be found in the Fort Worth area but another dealership would have to trade a vehicle for the one I wanted. I had a specific price in mind that I was looking for so I brought it up to all four Lexus dealerships and while they said NO its not possible, Tim called me back and said he would make it work.I am not sure how Tim managed to do so, and not have to speak to the manager but I was truly impressed by his will to help me out the best he could.After the delivery of the vehicle it was all smooth sailing from there, and I got to have everything I wanted with no compromise at all. I can see how Westside Lexus is doing much better than the other dealerships aka Sterling Mccall and Clearlake........ since they put the customer first with no pressuring tactics. Even when working with Mike in finance was a breeze as if having a spa day.If you want the best experience I highly recommend Tim and Westside Lexus since as a luxury car buyer we deserve a luxurious experience that only Westside can provide.

Working with Westside Lexus was the easiest car transaction I’ve ever had!

I want to thank Judy and Paul Rockett for explaining to me this week what some fees were for. Edwar is very courteous and hospitable but could become more educated with the process of leasing.My suggestion is that all fees that are not visible (self explanatory) should be explained (broken down) at the time of purchase.Is Tint a fee that the customers are required to pay or is it an option?Purchased on 5/29/212021 NX 300 Black

I was pleased with my recent purchase of my 2021 LS500 at Westside Lexus. The process was easy for us and all the staff were very professional. I have purchased new vehicles at Westside Lexus before and Shekhar Shroff has been my sales representative on each occasion. I was very pleased with the sales process. My last encounter with a Financial Services Manager was with Mr. Mike Shafer. He did a very good job of explaining the process and making sure my wife and I understood the paperwork, That is why I rate Westside Lexus with 5 stars

Best car-buying experience I’ve ever had (5th car I’ve purchased). The team made everything seamless, and the car buying process resulted in a fair (I felt even more than fair) price without all the pressure you typically associate with buying a car. I will be hard-pressed to find a better start to finish experience than what I experienced at Westside Lexus, and will revisit them in the future for my car purchasing needs (new or used).

Sam Chau and John Loving was very helpful n explain everything in detail for us. I was really satisfied that I brought another lexus 2 days after, for my son. I will definitely recommend to my friends.

Let me just say I hate car salesmen... like most people hate lawyers and people despise thieves unless, you are a thief!I was pleasantly surprised that these people at Lexus Westside were very courteous, nice and worked with us to get us to what we were willing to pay for this car. The only thing I did not like was when the told me that we had already bought the car trying to whitewash me into thinking that I own the car... (that cost THEM) before I had signed anything in the finance department. I spent two weeks looking at Lexus for my wife. I found that not only is it a fast nice looking car and very dependable but also Consumer Reports it says that these cars have an excellent safety rating. They even gave Lexus honors with it. They knew how to handle me because I was very standoffish and they also knew how to handle my wife who is a tiger shark in sheeps clothing with impeccable credit. They gave us a good interest rate ... Better than our credit union could provide. They also met the price that we wanted and gave us a five-year total warranty including roadside service overall very satisfied with Lexus Westside theyre actually human beings! I would recommend them it to anyone who is looking for a Lexus. As you know its a poker game, they blinked first 2nd and 3rd trying to move their inventory to get ready for the 2018 models.

Oh boy!!!!! Not enough room to Post.I will keep it short. My guy Mr. Budde...gone. He was the best in the WEST.But now I have Sam Chou...and Nam Pham.Excellent sales and finance etiquette. Quality character.Westside Lexus has served us well....twice.Thank you!Yes and by the way...Pam P.(I cant spell or say her last name)...in service. I plan on keeping you around to help me maintain my vehicle.Thanks again.