I figured that picking up a towed car wouldn’t be an enjoyable experience, but I didn’t know a company’s unprofessional demeanor could bring the bar so much more lower. From the cursing, to the impatience, the rudeness, it’s a reason why the currently have a 2.8 from 200+ reviews. As I’m typing this a staff member is boasting about how a customer offered to show her tities in order to get her vehicle. I’m not sure what the short white round lady’s name is, but she’s hell on earth. She looks exactly like her attitude.

I always hated towing companies but I couldn’t hate more them. They are extremely overpriced, they charge for very big amounts for the very tiny “service “. No one is happy to get their car towed but, they just abuse the whole thing.

Amazing service. Specifically Esmeralda. Very polite, helpful, professional and kind. Thank you.

My girlfriend works here she’s really good at customer service :)

Very easy people. Not like some yards Ive been to

Okay customer service, but really was no help. Had valid information to provide but was told to take extra steps that probably wasn’t necessary for the process of proving that I was the owner.

Unwilling to do their work properly. Very rude experience and the blonde lady that helped me with my car suggested that she could not listen to me due to my mask and gave me a bad look. As expected from those individuals nobody was wearing a mask.

The people were very nice. The towing company ON-SITE Towing, were unprofessional, the driver took 3.5 hours to delivery the car to the auto storage. The comex HE towed it from was only 20 minutes away. Towed the vehicle at 8:45pm and dropped the car off at midnight. Even though On Site web site said the vehicle had been delivered 3 hours before

This time it was easy and fast no hassle just needed Drivers license and cash I was in and out in 10 mins no damage to car

No muss no fuss. Super fast and no problems getting in and out. Thank you for awesome service

Good nice people also help with any questions

Never met people more rude than here. Especially the woman that works there starts cursing for no reason and just ignore you while pretending to work.

Good service for a tow yard

Was kinda difficult to get a vehicle out of impound... & Pricey too

Thats a horrible place they charge me 45 $ for jump start. And service is horrible

These people collect money for Tow Trucks. My Car with handicap plates was taken right outside my garage. It not only had handicap plates. My wheelchair was in it . The sad part for people with disabilities is People that Tow Cars for a living have no compassion or thought about the disabled. They take away a disabled persons abilities. I had to pay a ransom of $240.22 in order to get not only get the car back, but my my wheelchair to. Sense its my car I had to come out of my house. I hadnt left in weeks during a pandemic. Potentially exposing my to Covid -19. On Thanksgiving day! Causing me undo stress and anxiety. Life is already unfair to people with disabilities. People doing a job with no awareness and or compassion towards people with disabilities needs to be analyzed. It is a unfair practice to tow a disabled person car without concern for the equipment in the car.

Fast, friendly efficient...all in all .. thumbs up to these guys!!

Very rude and left out parts. They need alot of room for improving themselves.

Forgot to hang up my placard so my newly bought new car was towed. Wasnt upset about it at all until I called and spoke to someone very rude over the phone at this tow yard. Phone call started off good until she kept reiterating itd be extra after midnight when I had just told her Im on my way and asked for the price. The 3rd reiteration is where I lost my patience, telling her I understood that the 1st time but I wanted to know the current cost and she didnt have to continue to antagonize by reiterating that. She told me she hoped I had a nice day in an extremely passive aggressive tone and hung up on me. The lady at the window was way more pleasant and professional to deal with. If I ever needed my car towed this isnt the place Id do business with. They also charge you for inspection to sell your vehicle which was totally unnecessary on a 2020 car with paper dealer plates still. But whatever! All-in-all, it was quick even with 3 other customers ahead of me. Was out in 20 minutes.

Ohhhh yaaaa best experience ive had with a joke of a business !!!!

Scammers they towed my truck from the Home Depot, when I called them they said the Home Depot management call them to tow it, I contacted the Home Depot manager and he confirmed that they didn’t call any one for towing my truck!They Wanna change me $1100 to get my truck back

The woman at the front was very friendly and very professional and help me get my vehicle out quickly.

Worst company for transporters!!!!Expect 2-3 hours to be here just to pick up 1 car!!!!Never again!Don’t go here!!!

Rude little Hispanic lady.

Easy to get car out nice peoplr

Be really, really careful of the forms they try to get you to sign when you go to look at your wrecked vehicle. It allows them to remove parts to determine an estimate and the charges start right there. I declined out of common sense and was shown why I made the right decision by my insurance company.

Helpful staff, quick to attend me

Prices kinda high but the service wasnt what I expected they were actually pretty nice and professional.

Predatory lowlife business

The rudest place on planet earth, PERIOD!customer service is very mean and unhelpful. I talked to Jasmine at customer service and then with their manager and they both were rude and mean,Curse and talked to me with very bad attitude. ALL THIS 5 STAR REVIEWS ARE PAYED FOR 100%, if you don’t believe it just go inside and ask for some info about something. It took hours to get done with 5min thing, they got done literally with all their own things before helped me to solve my thing, and let me mention it all happened when there’re no customers besides me there. I asked them politely not to curse, and talk calmly, but they said, “that’s the way we talk here, you don’t like it, it’s your problem”. I’m sure that one day or another all this will come back to them one way or another they will payoff, because simple they can’t treat people like that, I hope some legal departments will keep an eye on them and shot this place down one day. I’ll report this place if I knew where!

Man I was surprised when my visit when smooth with no problems in and put after I brought what was needed and paid and was gone... clerk was cool. Dont like car being towed but hey as long as I got it back no issue and good to go

Organized auto storage

KTL has some of the best customer service in the storage lot game!!! They are extremely nice and understand the situations. If you treat the staff here with respect, you will get the same back!!! Any reason I have to have a car towed or if a wreck happens I always will have my car brought here. KTL will always have my business!!!

They are very rude and terrible people 2 be with bad customer service. very wicked people. they are not been considerate at all!!

Nobody likes getting their car towed but the people here made it much less painless than I expected it to be. Staff is highly professional, especially the gentleman I dealt with named Dan. He was extremely courteous and helpful to me and my family. The facilities are clean. With that being said, I hope I never get towed again! But if I do, I hope my car comes here bc all the other impound lots Ive been to were absolutely awful.

I was pleasantly surprised. Everyone whom we dealt with was very nice and professional. Unlike other companies.

Had hard time with Britt. who was very professional enough to went off at me. She is the young lady behind the counter. Granted i was agitated and confused with my mothers car towed away in front of my car port for 15 mins. But she made it more difficult in the way she received customer, the way she communicated - very brash and raw with tons of attitude. And she blew up on me. I hope to have someone else helping me next time.

Scammers.They towed my vehicle for being a little on the line even though, in the parking lot right across from me, was a old Mazda parked diagonally across 3 spots.The photos they uploaded, before the towed my vehicle, were on fresh white lines with the big concrete blocks in the parking lot. My jobs parking lot has yellow lines and no concrete blocks.They were nice when I showed up, but I still had to pay to get my blue car out.Scammers.

Took 3 times just to get a person on the phone. First, try and said that this Google number does not work. Second, said leave a voicemail. Third, I finally got someone and they took me what they thought the apartment rules were. Been parking at the apartment for months now but the morning I have to go somewhere important both of my husband and my car are gone.

2,200 to get the semi and trailer back, that is scam 😒 guys service is very nice but Im surprised whit the high price in 18 wheels

Very nice people

Now, I understand the process of towing. I have had my car towed twice before. What I don’t appreciate about this place is the fact that I not only showed up, but after paying the correct amount to receive my car back they had parked a car in front of me, and “tried” to call the owner to come pick it up. My issue with that was: how did they even know that the owner had money to pick up the car today? How did they know the owner was even prepared to pick up the car? This is poor service, and after I have done my part I feel that a tow truck company should do theirs, and release the car properly instead of trying to up charge on the spot. Horrible place!

Very professional, accurate and clean!

Nice attention

Yall were very professional. Thank you!

Its an impound lot, how great can it be? I certainly wouldnt say I loved it, but Ive been to worse. They were fast, they had a decent attitude, they didnt cuss me or anyone else out, they had their rates clearly posted on the wall so there was no b.s. about hidden fees or other such nonsense. All in all, a decent experience.

Terribly rude and unprofessional considering we are the ones in the predicament. We asked a simple question to see the vehicle to make sure there were no damages and he is talking about us behind the glass saying how “ why can’t people comprehend bla bla.”, like we can’t hear him. Yet comprehension isn’t the problem the, his attitude and lack or professionalism was our issue

These ppl have some sort of deal with the tow truck co. So they can lie about the date and time your car was taken in and charge you extra. Ask for video surveillance of when your car was brought in. Hire an attorney if possible.

Outrageous payment not bad communication

My car had gotten towed and was transferred to this facility. As I called multiple times to locate when my vehicle actually made it there, Laura had the worst attitude. She hung up on me multiple times while telling, with an attitude, me my car still wasnt there, even though the towing company told me it was. Will definitely be filing a complaint with the BBB. There was another guy who answered the phone and laughed when I told him not to hang up on me again. I didnt get his name cause he wasnt in the front when I went get my car.

They are nothing but crooks. They will do whatever they can to keep you from retrieving your car. Its even laughable that they will ask more paperwork than the police. No one asked them to do what they do (but that is what they will pretend) because obviously they are not the only ones in this business and other behave in a more professional and compassionate way. But the only thing they forgot is that Karma always comes back ten fold and in different ways affecting their personal lives. I was able to bring any kind of paperwork that they ask for the car that they towed but I feel for any other person that could have been missing something or not been able to produce what they need it knowing that some people livelihood depend on having a reliable transportation. Praying that they go bankrupt and stop enriching themselves on the back of misery.

Straight-forward process to get the car released.

Nothing but trash works at this place. What you would typically expect from a towing company just a bunch of inconsiderate low lives who make money off of other peoples misfortunes. Hope you feel really good about yourself to spend your life like that.

Got towed from an apartment complex, I wasn’t trippin. I got there and looked at the prices and they charge me for a heavy tow, I drive a Nissan Sentra.

My car was towed by my HOA. My transmission needs to be replaced & apparently leaving my, in otherwise perfect condition, vehicle in the carport that I pay to park in, was reason to have it towed. It took a total of 15 minutes & 3 phone calls to get the charges. Once I got there I was in & out fairly quickly. As someone who works in an office I found the staff a little unprofessional (profanity) but I mean its a tow storage lot. I dont expect business attire & perfect grammar. They were kind to me & answered my questions. I legitimately hope I never see them again but that doesnt have anything to do with them or their service.

Easy to deal with and glad to help us. Dont be rude to them and they will do all they can to help you. They only store cars for other towers

Horrible customer service. They lie in your face.

Unconcerned ppl don’t ever think they will care about your feelings. They only want $$$$ they don’t care what kind of cars they bring through the Gates car stolen & all!

Horrible

The cashier made me wait for close to 10 minutes before raising her head to acknowledge my presence despite the fact that, she was attending to no one. She was impolite.

Very bad customer service. The Girl at the front desk was very rude over the phone and in person . I had my keys misplaced and every time I called to try and get some kind of assistance on to where they could be all she kept saying was “ we have no keys “It was brought in with no keys “ .Very rude girl, no work ethic whatsoever. It’s a shame that it only takes 1 person to plant a rotten seed for the whole company .I had to track down the tow company and driver MYSELF to find out what had happened to my keys . It’s frustrating when you have your vehicle in a body shop and nothing can be done because people are to lazy to up and look or offer some kind of resolution rather than shut you up over the phone .I’d say if you ever happen to have your vehicle towed here, make sure you call and that they have the keys notated I’m the system .I’d like to note that when I spoke to the president of the company “KEN “ he “said he would go back and listen to the audio tapes and video recordings of the day my vehicle was brought in to review and see how the could have make the situation better .Let’s see if it’s actually what he says he’s going to do .Yes we all make mistakes and that’s ok . It not a mistake WHEN YOU HAVE POOR CUSTOMER SERVICE EVEN WHEN ANSWERING THE PHONE AND HAVING A BAD ATTITUDE ABOUT YOUR JOB . . THERES NO SCHOOLING FOR THAT AND THATS SUCH A DAMN SHAME .

Rude reception the front desk the young one not the older lady

Service was quick and fast no issues and customer service was awesome!!!

Wonderful staff and fast service ordered and wad in and moving in less than a hour

Very expensive. Not recommended if possible

My car got impounded here (parking in wrong parking spot at my apartment complex) I was charged the maximum fees allowable by law, which was fine by me, however the staff was extremely rude, the manager was extremely polite, however while my car was on the lot, my car was extremely dirty from the dust, and the managers response was, You shouldnt have gotten your car towed, then you wouldnt have to worry about your car getting dirty. After spending $316.60, I got my car that looked like it it had been through hell backwards.They also charge $45 to jump start your car, and refuse to let you jump start it yourself. (I didnt have to do this, but I saw the signage stating so.)

Yea one star is not enough the lady working on 11/08 what a rude person!!!!!! I hope your car never gets towed. for whoever is running this place you guys need to get good people with customer service.

Very helpful in getting my friends vehicle back to him! Very reasonable rates!

My truck was towed from a place where the tow away sign is not visible. My son was driving it and he had parked in the same spot before. More than $200 for about 2 hrs of having my truck, which is an outrageous amount of money. The lady did not provide change, so she kept it. They exist to take advantage of people.

The young man at the front desk at the storage office was very Kind and Friendly! The storage place itself appeared to be nice and clean for an auto storage. HOWEVER!...THE FRIGGIN WRECKER DRIVER who towed our vehicle, DAMAGED IT VERY BADLY! It is a handicapped vehicle and now the ramp will not come out, it has a loud noise due to it being bent and cracked under the carriage, and many other things...I AM SO TICKED AND DISAPPOINTED!😡

Nice lobby. the people have improved over the years

These mf can suck my right ass cheek . 230 i had to pay to get my car our of the tow because my parking permit wasnt visible when Ik I had that mf in my car . Then wouldnt release the car to me I had to call my grandmother to get it out. Then wouldnt let me retrieve something out my car when I came up there early that day & the other lady let me go back there . They dumb af, & i hope the place BURNSSSSS down .

As scammy as the apartment complex they tow for even if youre a resident.

I have had my vehicle towed here twice now. Getting your car towed is ALLWAYS A pain in the side but, it happens. My first interaction with K T L Auto Storage was many years ago when I was much younger and I was working my butt of to come up with the funds.I was terrified I was going to lose my car to them auctioning in off because it was so very hard for me to come up with the funds. I called and spoke with the owner and Thank God, he was a fair and just man who knew I was really trying hard to get my car back so I could continue to go to school and work. This is the one and only time I have been blessed to get my car back from an auto storage. I am surely praying that the owner tomorrow morning has mercy in his heart for a single Mom with breast cancer who had her nephew who is only been in Houston less than one month and parked my vehicle in the spot next to my spot and unfortunately, my heartless neighbor who has lived in the same community for 13 YEARS .....had my vehical towed. To me, thats just raunchy.

Horrible people working there, completely unprofessional and just rude as if they are told and trained to be rude and disrespectful... I understand its an impound and some people come in upset but if you worl there you still should be respectful and polite when running a business. Smh its like the worst people in society work there.

Best experience one could have if there car is impounded.

The employees lied to my friend’s face. Gave him a paper to fill out to get his car back. When he filled it out they said it was no good. That put him over the time limit and the charge went up. They then told him how to fill out a notarized paper, which if he did it that way would have been lying to a notary and would have been illegally filled out. They backtracked pretty quick when I mentioned I used to be a notary. Funny how that changes things.Total scam artists, either intentionally negligent or so poorly trained they are reckless.

Service was great even though my vehicle wad towed

Honestly i just got off the phone with them and who ever answered the phone was very nice and i must say had a very nice voice (: i mean im at work and logged into my personal gmail account to give this place a complement. keep up the great work guys!

For a storage lot friendly people work here

Works with the State of Texas to rob the poor. Towed my car less than 100meters for $159 whereas I have roadside assistance insurance with AAA. My car is impounded here and I have decided to let them auction it. I bought myself a new car.

Missing vehicle

Car towed from my own apt complex.Of course when ppl come here theyre upset and these ppl have the worst customer service. The employees refused to give their name. Refused to provide any type of assistance.

Wish I could give zero stars. Employee refused to give her name over the phone and hung up on me. Worst experience. Poor management. Car was damaged by towing company or this lot. Plan legal action.

Great service ! Keila was very helpful and efficient . Thank you so much !

They get you your car back for a reasonably high price

Terrible experience.

I think its one of the best Storge in Houston Texas....ktl #1 Storge

This was my first incident with my vehicle being towed. The gentleman I spoke to on the phone was very kind and very helpful.

The young lady behind the counter was extremely... extremely rude.

Really bad attitude and incopetent employees

The worst and the rudest people I did business with,everrrr... be careful going there, Manager and employees have no respect for ppl..

I just rented out one car and it was parked on my parking space still they towed ...

Very friendly.

Do not trust these people that are cheats very dishonest be careful

No one likes having their car towed but we were in and out. They took my change. Everyone calls to find out the price but they dont tell you then that they dont make change.

The place is a mudhole... my vehicle looked like hell after being there less than 1 day!

Was taking someone to pick up their car my husband went in I stayed in car

Helped me get my car back

Just really rude hateful people - the real slime of society - I just cant believe people act like this to other people - I was just dropping a friend off who had his car towed from his apt because the tow company could not see his sticker which is another issue but these people treated him like he was a criminal and when he asked questions about how to pay or what fees he owed acted like he should already know all of that - just crazy behavior - then they started yelling at me - I told them that I was just dropping someone off (very calm and nice) and I heard the clerk mumble ass hole just loud enough for me to hear - just a shame a business like this is allowed to exist