I have enjoyed living in the Calais Midtown apartments. The staff is friendly and very conscious of your needs. The apartments are much larger than other apartments. But once you step inside and see the archways and columns you will feel the character that these apartments brings. I have had the chance to live in 3 different styles of apartments here and each one suited my needs for that time in my life. When they say its in walking distance they mean it, so much to do right outside your door. Only 2 miles from downtown an easy train or Uber ride.

I feel very lucky to have found Calais. We moved in from out of state with our two cats and it has been incredibly welcoming and peaceful. After looking at maybe five different complexes, nothing could compare to the amazing location, bright spacious units, and modern decor of the common areas. The only thing better than the complex itself are the lovely staff that work tirelessly to make life here so pleasant and easy. It is evident that they put true thought and care into what they do, and that knowledge provides a huge sense of relief. We have lived here for almost two years and have no plans to go anywhere else anytime soon.

Couldnt speak more highly of Calais Midtown. The location itself is great but I wont speak much to that since almost any midtown apartment will give you similar walking accessibility to tons of great things (Whole Foods, bars, restaurants, etc).Calais has really great amenities that are often uncrowded. Whats more, the people at the office are 100% there for you. Bettie in the front office has always been there to help explain anything that needs explaining, even when my wife and I decided to cancel our lease to move into a home Bettie helped us decide on the best options to maximize the amount of savings for us. Love the location, love the office staff, will definitely miss living here

I have loved being a resident of Calais Midtown apartments since September of 2017. I moved in shortly after hurricane Harvey ravaged the city. My move in was delayed three weeks beyond the signing of my lease because flood waters had damaged the elevator. The manager graciously waved those weeks from me paying rent which they didnt have to do and I am very grateful. Calais Midtown has wonderful amenities and conveniences and feels safe, clean, and well maintained. The office staff are friendly, thorough, and helpful, bringing deliveries to my door after my having had surgeries. The maintenance staff are also courteous in addition to being skilled and efficient. Responses are always timely, convenient, and quick with minimal intrusion. Long term leases are always made available offering significant savings on rent costs. Ive been a resident for nearly four years and hope to stay long term.

I absolutely love The Calais! The community and staff are overall amazing. It’s a safe environment with plenty of great amenities, and the staff are always so kind and quick to respond to all of my questions and concerns. The location is great and there are lots of fun things to do right around the area. Moving here was a great decision and I plan to stay for a while!

I moved to Calais Midtown in December (without ever having stepped foot in the city prior), and these last six months have been nothing short of great. Not only is our unit beautiful, but also the staff at Calais Midtown have been incredible. Whether it is picking up packages, requesting maintenence, or simply enjoying the community amenities, Francisco and the rest of the Calais Midtown team have made every interaction enjoyable.I highly suggest moving here if you’re looking in the Midtown area — especially if coming here from out of town. The area is quiet but likely, and great proximity by both foot and vehicle to a wide variety of activities. The units are large, clean, affordable, and most importantly pet friendly. There’s also community events which draw people out of there apartments and a ton of amenities which make it easy to meet new people.I’m very happy with my decision to choose Calais Midtown, and look forward to more the community will over this summer.

Calais Midtown Apartments has been a wonderful community to live in! Property has great amenities at reasonable prices in a convenient location. Staff is very friendly and accommodating of residents. Maintenance crew is professional and responsive. Really like this place and suggest it to others:)

Been here 8 months. The location is excellent. The staff is friendly and always willing to help! Clean grounds and maintenance is pretty fast.There is a loud bar on the smith side. I’m directly across from it and I can sing along with the music until 2am on the weekends. If noise is an issue have them place you on another side or in another building.Safe area, sometimes there’s riff raff but nothing in the actual building. It’s quiet inside at night.I’ll be re signing my lease unless the take a big escalation!

I have been living here for almost a year. Staff at the leasing office are really nice. But the problem is these thin walls. I had a neighbor drunk and party at 3am. I called their courtesy officers for 4 times, and no one answers your phone, and doesn’t solve your problem at all. Just be aware these thin walls from ceiling to your neighbor is going to be very loud, and causes me sleeping problems.

My boyfriend and I moved here in October and had to do everything virtually. The staff was super helpful and showed us all the amenities via FaceTime. All of our questions were answered and explained throughly! We were nervous about moving from Michigan to Texas without seeing anything, but the staff was super helpful and comforting. When we get here, everyone was super generous to offer any help we needed with moving. Any questions we had about the area, food and stuff for our dog, we answered. We couldn’t have picked a better place to move for our first place in Houston!

Mrs. Betty is awesome makes you feel at home & very welcoming community. Definitely Recommend

After I moved out I was forced to pay for a brand new oven when I did not receive one when I moved in, also an oven I used for two years and that should be expected to have wear and tear.I do accept that the oven had damage but it did not affect its functionality (sadly I cannot argue due to the virtual inspection), but regardless of this I should never have to be forced to pay for a brand new oven when I never got one.We were not able to have a physical inspection due to COVID, then this charge came in the final bill and I was forced to pay for a brand new oven or threaten that this was going to be sent to collections.I consider this an usurer situation, the first bill should have considered what I mentioned before (never got a new oven and used it for two years).Because of this, I truly regret moving into Calais.

I had an “okay” experience here. My move-in did not go smoothly—none of the paperwork had been done when I showed up/it seemed no one was expecting me so it took extra time to basically redo the entire checklist (that I had already completed and sent in) of insurance, deposits, etc. making us late to turn in our Uhaul and pay extra money. I was given the wrong keys, and several things including the fridge were not working. They charged me to clean the carpets, but when I moved in I was vacuuming up black hair (not mine) for weeks in corners of my bedroom. It was a okay apartment overall, but I wouldn’t describe it as “luxury” compared to other places in midtown. A few things I wish I would have known before living here would be that there is NO FREIGHT ELEVATOR. This made moving large items incredibly difficult—the couch didn’t fit in the regular elevator (which was often broken) so we had to carry it down/up stairs. There is also no way to reserve the elevator, and you have to park on the street (uhaul-wise) and walk through the garage. Parking is also mandatory— $40 a month. Just something to be mindful of if you are moving to use your car less or don’t have a car and want to be close to the train. Also mandatory trash collection which was another $25 (I believe, not sure entirely) a month. It’s great until your neighbors don’t put their trash out at the instructed times. However, the staff was friendly and I didn’t have many issues after my initial move-in experiences. Unfortunately the elevators also always smelled like dog urine, and many pet owners didn’t clean up after their dogs when they did have an accident, which is disappointing to see as an adult. Overall, it wasn’t anything to rave about but it wasn’t horrible.

We loved living at Calais Midtown! The management team was always so kind and very responsive to any needs or concerns we had, which made living in this part of the city so comforting. The neighborhood has exceptional walkability and quick access to Montrose, the Heights, and Eado! If you want to live in the center of night life and close by incredible restaurants, you’ll love living here!

3 ⭐️ Just because the maintenance Team is awesome and fix everything quick all the time.However, this place is okay for the location. But the hallways, elevator and parking are always dirty with Dog’s fecal and pee. Also the laundry machine are super old and make a lot of noises.

Lived at Calais Midtown for 2 years and had a great experience! Staff was always communicative and helpful, and the prices are decent for the area. The arches and finishings in the apartments really make it feel like a home instead of an apartment. I lived in one of the smaller one bedroom units (Bagby), but even with 2 people working from home during covid for a year, it still felt spacious because of the fantastic layout. Overall, would highly recommend considering the Calais if youre looking to move to the midtown area!

We have lived at Calais Midtown for 6+ years, and have been here through alot of changes! Honestly, I think Calais is consistently the most affordable complex in the area with the largest floorplans. The Calais is convenient, walking distance of all the restaurants and amenities of Montrose, Midtown, and Mid-Main, across the street from Whole Foods, and within 15 min of Downtown, TMC, and the Heights. Although the area has gotten much busier over the years, its still in a fairly peaceful corner of Midtown, and close to the even quieter neighborhood of Westmoreland, where we walk our dog (btw, the Calais is very dog friendly!!). The main thing that has kept us here this long are the people. The leasing and management staff are friendly, supportive, and helpful, and weve gotten to know them closely over the years (especially Bettie, who is so compassionate, and personally has gone above and beyond to help my husband and I as weve gone thru some health problems). Bettie and Paco even secretly arranged for a getaway for my husband and I, just to help us through hard times-- thats the kind of help I would never dream to expect from a management team! Maintenance team is great too, extremely professional, and good about communicating with residents.Although the Calais has been a great fit for us, there are some quirks/issues that will be a problem for some folks, so its worth noting: the elevators are old and go out of service fairly often, its Midtown so the pool is usually completely full and loud on the weekends (keep in mind if you lease in bldg 1), gated visitor parking is getting more limited and isnt very clearly marked, the Calais uses package lockers and will charge you after 3 days, and yes quite a few residents dont pick up after their dogs in spite of several pick-up stations on-site.Although were finally moving on up to a house in the burbs, we will miss our Calais family!! Thank you Bettie, Paco, and the whole team. Youve really lifted us up!

You can’t beat the location of the property, so close to downtown & med center! Great workout room, well kept pool, biggest dog park of any apartment I’ve ever lived in! The front office has the most professional and kind staff! They are great at communicating and understanding! I can’t say enough good things about the staff at the calais! 10/10 would recommend living here!!!! My husband & I love living here so much 3 of our friends have moved to the property as well!

I have loved living at Calais Midtown. The apartments have very nice finishes considering it is one of the older buildings in the area. I have had nothing but good and pleasant experiences with the staff and maintenance team here. They have always been quick to resolve any issues and questions/concerns I have had. The hallways are always kept clean and the pool area is always clean and well maintained. They do allow large dogs in this building so my only complaint is the dog barking, but that has nothing to do with the integrity of the team or complex. I have never heard noise coming from any of the other apartments, but the area is very loud. There is constant sirens, very loud cars, and people being loud and belligerent outside on the street... but that comes with downtown living. So far I have been extremely satisfied with living here and I am looking forward to the rest of my time here.

I work for a competitor management company, and part of my job is take our new hires to tour the competitors in the area to learn what they are up against. We went in yesterday and we were blown away by the service provided to us! I wish I remembered the persons name who toured us, so I can give her individual props!! Honestly, best customer service EVER!! She made my job so much easier teaching our new hire exactly what we are expect from a tour experience. She demonstrated how to create a meaningful connection, showed us her beautiful community around with a happy and energetic attitude. She offered to help us with anything if we needed knowing that we are also leasing apartment homes right down the street from her and she just came across super professional, kind-hearted, and genuine! Once again, thank you so much for all the information you provided, please keep up the great work, and I would recommend anyone here! :)

The garage doors to the parking structure are constantly kept open. Remotes barely work. Car was broken into and the lady we called was so rude about it. So many cars have been broken into. They had security for about two weeks and all of a sudden there was so security. I go to work every morning at 430 and don’t see anyone securing the cars. No cameras pointing at cars in the parking structures only at the elevator and only on one floor. Don’t move here if you have a vehicle.

Calais Midtown has a very professional manager named Dyllon who is always available when you need her. I have enjoyed living here and all the amenities. I would sign to live here again as it is a great location and I feel super safe.

I have lived here for the past 4 years and it has been nothing short of excellent. Anytime I have made a maintance request they are at my apartment within 24 hours and have the situation handled quickly and professionally. The garage gate has been troublesome but that is due to the manufacture of the gate and out of the control of the office. The lovely ladies who work the office are amazing! My wife and I got married while living here and they surprised us and decorated our apartment when we came back! They decorated it with pictures and even gave us a “Mr. & Mrs.” welcome mat. This is not the first time I have heard about the office doing random acts of kindness for their residents. This is the best place to live if you want to be closer to midtown/downtown area.

Calais Midtown is an awesome place to live. The office staff (especially Bettie) is kind, helpful, and attentive. The buildings are clean, safe, and secure. Maintenance requests are always handled promptly. The area is great and close to numerous restaurants, shops, and bars in Midtown, Montrose, and Downtown. If you are moving to Houston and want a terrific spot to live in Midtown, look no further!

Both my boyfriend and his roommate got there cars broken into parked in the garages. There is no security cameras for proof. Sometimes the key fab does not work and not able to get into garages. Overall the 3 stars would be for location/price. Very spacious 2 bedroom layout for a decent price in the city. I just dont like how there is no precautions for security in the garages whatsoever..

Honest corner time, this place is expensive but the staff is super nice, Betty and Dylan at the front are great! Theyre very understanding with payments and timing if you have to pay a fee a few days late or until payday. The place is super clean everything is move in ready upon arrival. Maintenance is on-top of their game when it comes to getting things done quickly. My only complaint is that the elevator is consistently out and the garage doors seem to jam a lot. The area is fantastic within walking distance to a lot of great places. Just be in an apartment on the inside of the building structure so you dont hear the street noises. I can not emphasize enough how much the staff bends over backwards and tries to help residents out every step along the way. Quality team.

Very unprofessional staff. They have consistently given wrong information and have turned what is supposed to be an exciting time into a dreadful experience. I hope this changes but it appears as if that is unlikely. Several days of correspondence were necessary to receive a correct welcome letter and the staff seems unbothered by their mistakes and delays. They were very nice while showing the apartment but this quickly changed. EDIT: Dyllon, the leasing office manager, was very nice and eventually resolved the issues that we had. I was very appreciative of her taking the time to make things right.

We love living here! Location is very convenient. The staff here is what really sets it apart from other places we have lived. Cannot say enough about how great they are!

Updating: Wrote this before getting answered by management. I appreciate their response. Its not easy for anyone to say they made a mistake, and I really am grateful that they did.

Im really happy here, location is perfect, really close to downtown and restaurants.Apartment is really big in comparison with other complex, and I really like that!. And Price is super convenient.Staff is really good to.

Went there today because I scheduled a tour. When I went in the lady stated the unit had been leased, and did not do a better job to show me other rates... SO WHY DID I GO ONLINE AND FINE MORE UNITS AVAILABLE WITH BETTER PRICES.....Why did i have to do her job for her....If they arent gonna make an effort to gain my business then I just wont stay there.

Highly recommend! Great floor plans with great upgrades. Office staff is amazing! Bettie is wonderful, such a sweet lady and a great person! You cant beat the location either. Really love this place, wish theyd turn it into condos so I could buy it! Very safe and Im glad I have in building parking which is hard to find. Neighbors are very nice as well.

I have had nothing but great experiences here! The people around us are friendly, the staff accommodates my roommate and I, great location, and wonderful amenities! I love living here in midtown and I highly recommend looking here! It’s a little pricey but so are all the other apartments around here. The one thing I’m a little eh about is the fact my parking spot is all the way on the opposite side of the building, while my roommate doesn’t even have a secured spot and yet we both pay $20 a month. Another thing (probably amazons fault) is my packages say delivered but they won’t be delivered for a day or too?Other than that I highly recommend! VERY dog friendly too :)

I love living here. The community is nice and peaceful. The grounds are well kept with clean and relaxing common areas (i.e. pool, gym, and clubhouse). The apartment units are reasonably updated with efficient use of space. I do have to mention that the closets could be larger, and the water pressure in the showers is lacking.The complex is located directly across the street form a few very nice eateries and a pastry shops. There is also a 24 Hour Fitness (that actually stays open 24/7) upstairs from those restaurants. You also have easy access to US 59, making most commutes that much easier.

I lived here from June of 2016 till June of 2017. During the application process they moved pretty slow. Im an overall patient person, so I dont like being the person to fester others, which was needed in order to move in a timely manner. Once I was moved in the apartment was still not ready for move in, maintenance crews still present. I was unable to move in till the following day, luckily I still had my previous apartment to stay at. After day two my initial thoughts of Calias shifted, they have an amazing staff that was friendly and eager to help when needed. I enjoyed the unit, very quiet for living in the city. No noise from the other tenants, very respectful. I always felt safe even in the parking garages. I look forward to moving back to midtown in the future.

I have lived in this community in Modtown for over 7 years. I was pleasantly surprised when the new management came in and not only revitalized the property, but also revitalized the living experience here within the community.I could not be happier. It is one of the most affordable up to date complex located in midtown. The management staff feels like family and I enjoy calling Calais Midtown home!

Ive only been here a week so far, but I love everything about the apartment so far. The office staff is awesome, and the maintenance staff has also been very on top of it. They are repainting the buildings and it looks so much better.

Been a resident for over two years now and we just extended our lease. We love the environment and the service here. Management has been doing a great job by responding promptly to any maintenance, parking, billing and other inquiries. Special thanks to properly manager Bettie Lyerly for her wonderful service. She has been a great support through out the whole period. Also, I must mention maintenance staff Noye who has been superb with the maintenance requests.

Located well on bus route. Proximity to 24 hr fitness and restaurants is nice. Could be a little closer to the bar district of Midtown, but not bad. Great access to Hwy 59. Never had any maintenance issues or management discrepancies. Friendly office staff.

Ive loved living here! The staff is friendly and very helpful, the complex is kept very clean, and the apartments are great and roomy.

New management is very courteous and attentive. They are also doing some major improvements to the property that should make the place a lot nicer looking from the outside. I think most of the negative reviews are coming from problems that were created before the property was sold at the end of last year.

Previous management was just the absolute worst and has given this complex a bad rep.However, new management has come in and is trying their best to improve the opinions of their tenants. Theyre fighting an uphill battle but so far, theyve been great. The new management has been very friendly, open to suggestions, and has proactively been addressing many of the complexs long-standing problems.So far, so good...

Ive never had any issues, the maintenance staff and office staff are always helpful and quick to respond. Love the location and the neighbors. Only complaints would be that the bottom of the garage does flood if theres a really heavy storm, but I never park on the first floor.

In the beginning I was amazed with the amenities but of course they come with a price but that is not the reason of my low review. After a year of living there it was price convenient to move to another appartment complex..and then I saw the true face of Calais Midtown Apartments. We were the perfect tenants and yet with sadness I realized that the Apartment complex tried to charge us things that were ridiculous i.e. I had returned the keys and they decided to charge us for them claiming that we never did. Further they asked us to pay their crew to clean the house the way they want to and we did and yet they charge us 350 $ dollars more even when we had already paid their crew 140$. There were a bunch more charges like this but the most ridiculous one was when they asked us to pay for repainting the apartment and that was almost 700 $ for an apartment where we were living for a year. As I said earlier we were the perfect tenants and we really took good care of the appartment so there was no need for any of these things. Then I heard that they were upgrading the units and maybe that was why..In conclusion I realized that they tried to make as much money out of us so we decided not to pay all of their high fees and as a result they hired a company that tried to make us pay the money otherwise they would file a report something that could affect my credit score. I explained them the situation.. and the funny thing is that they took my side. During the last month in the apartments I was thinking to move back in as soon as I could find a roomate but then these unprofessionals things happened and now it is no my blacklist.I hope this helps.Thank you.

This is a pretty nice place! Facilities are kept up, maintenance is prompt on request and does a good job, and this place is located in a great part of town. I recommend it!

Dont do it. You know how your parents are always trying to tell you where to live and youre like nah ma I got this. Well, you dont and listen to your mother and dont live here.The staff are sadly incompetent and pretty rude. For example (I have plenty) I moved out over two months ago and have had to follow-up 4 times about my deposit that they owe me back... still waiting for that.... Theyve assured me they sent it along with all the necessary paperwork, etc... Ill let ya know when I get that - right along with my winning lottery ticket.The grounds (exterior/interior) are dirty and supposedly smoke free with plenty of smoked cigarettes in the hallways/stairwells to prove you otherwise. But dont worry - there are paper signs poorly taped to a door that say no smoking (insert eye roll here). Very few people clean up after their dogs and you can smell it. But I love dogs so this wasnt the worst thing in the world.The apartments themselves are large and have a nice layout (which granted the Calais their first star). However, It was so dirty when I moved in I couldnt believe it - my formerly white socks were black within 5 minutes. The walls are thin along with the windows and the Calais is close to the highway so lucky me - I didnt need an alarm clock in the morning I had the traffic to wake me up.The second star was nominated to the Calais for their maintenance staff. Any time I had a problem they fixed it (very well) within 24 hours - it was great... I looked forward to my next thing breaking because they really did follow-up very quickly.I know youve taken the time to read this long review and will certainly listen to your mother and not live here. I think youll regret it - but if you DO choose to live here - you can write a bad, albeit sarcastic review as well... and we can be friends.Cheers!

This the WORST apartment that I lived in so far. The maintenance sucks, amenities sucks, smell in the walkway sucks. I am waiting for the lease to complete.

Went to see an apartment there. The building is old, the hallways are old. They renovated the units but it still feels very old, kitchen cabinets are white, and the floor looks cheap.

The Calais while in a great location in midtown is about the only good thing about these apts. The garage area has rats The trash shutes jam up every weekend (I imagine this has a direct effect on the rat issue) At least once a month the fire alarm goes off for some reason. Also if you do decide to move in make sure you get in writing that you do not owe them any money. I got a $100 water bill for the last 4 days I was in the apt even though I was already moved out. They sent it to a collection agency without even sending me a letter so know I have to pay twice the amount. The sole reason I would suggest living here is the location but everything else is not worth the hassle.

Midtown Houston...Its a live. You cant go wrong

Calais is in a great location, and the units are high ceilinged and bright. I enjoyed my time living here (over two years) but the new management that took over late 2015 is a rather off putting. There were many issues with the transition, which is to be expected, however the new mgmt refused to demonstrate any leniency with existing, loyal tenants to changing, unexplained new requirements. I was charged an inordinate amount of late fees while out of the country the first few days of the month of the transition, and their justification was that I ignored papers left under my door. Well, seems a little unreasonable to serve someone an eviction notice after five days of unpaid rent due to a failure of your new autopay system to accept the old setup, but what would I know about treating customers with respect. Perhaps a phone call or email would have been in order if you were so concerned about my delinquent rent?Upon completion of my lease, I moved out ahead of my scheduled last day and despite having the unit professionally cleaned at my own expense, I was levied with $600 of post move-out cleaning fees with no explanation, no pictures, nothing. I requested details and was ignored for several weeks as management simply insisted I pay sight unseen. They cited server issues preventing them from sharing photos of the specifics I was being charged for, and blamed my email account (which was gmail) for not accepting their messages.Again, while living here I did enjoy myself, but the tiny pool and pretty pitiful fitness center left quite a bit to be desired. Rising rents in a tumbling local rental market were perplexing, and had I stayed in Houston I would absolutely have moved out of my unit after another 20% rent increase was demanded for me to continue my lease.I miss the area and the brightness of my unit, but having to deal with Bettie lying through her sugary sweet voiced teeth telling me I owed them for things that couldnt be substantiated simply isnt worth it.I echo many of the other reviews here and on Yelp-- avoid Bettie like the plague, she has no understanding of customer service and a seemingly low comprehension of rules and human decency.

New management has been great. Convenient location.

The units are beautiful, great location, and loving staff!! They are making GREAT improvements!

I lived there for two years due to a long term contract. Terrible choice. They give you an unpainted apartment, dirty with malfunctioning appliances but when you leave they charge you 500 for cleaning fees. Trash is collected but their system does not support the load and it is always full and corridors smell like a swamp. Bugs are all around. Garage systems always broken and since the trash is stored there you smell it all the time. You also have putrid liquids from the garbage collector flowing in the garageConstantly break ins because the external doors are always broke and also any person has the codes to the garage. Mail disapear. Staffing is gentle only when you are about to signThe grills never work and bugs are hidden everywhere. They overcharge you for everything, example 160$ water a month for a one bd aptThey literally stolen my money, i will need a lawyer to reimburse itPlease, stay awayAsk me for more info

The office staff has been nothing but helpful and kind to me. My air conditioning went out and within that day the maintenance staff came out and fixed everything. When you rent an apartment, it is very common that things may break or need replacement so everyones reviews of things breaking is SO common in whatever you rent or even buy!!!! To complain on these reviews when you dont even have to pay for the maintenance is absurd, because if you owned a house, you would be paying for all these fixes yourself. The office staff and maintenance group have responded within a day every time and fixed the items to brand new. I would recommend this place to everyone. Great location, nice residents, friendly and helpful staff and the apartments are spacious and beautiful. Only downfall about this place is the lower level parking garage flooding. Knowing that we live in a rainy area, they need to hopefully find a resolution to the flooding issue.

Was & still is the best apartment I ever lived in- Hated to be transfered to Dallas; apartments here dont compare or come close to having everything Calais did, especially for the price! :( Miss the area too!

DO NOT LIVE HERE!!!My fiancé and I were residents there for two years and the first year was really great. We enjoyed it so much that we signed a second lease. This is where everything went wrong! Up until a couple of months before we moved out we had only had minor issues such as having our microwave replaced and our washing machine leaking water, simple things like this compared to what we experienced next...Upon returning from being out of town for Thanksgiving we came home to find that our refrigerator was broken and covered in mold. Someone came to fix the refrigerator and we were informed it was working. I spent so much money on buying new food to replace everything that was thrown out, on top of the food that had gotten spoiled, only to find out the next day that the fridge had broken again. I was forced to throw all of this food out and put in a SECOND work order. We were told it was fixed again... NOPE! It was ridiculously hot again. In case the fridge broke for a third time I decided to buy all fresh food. The refrigerator broke for a THIRD time, this time everything froze and I had to throw out all of the fresh food. I had the maintenance man come out that night as this issue needed to be resolved ASAP. He asked if we wanted the entire refrigerator replaced which we happily agreed to even though we were told it would be smaller than the one we currently had. We both came home a couple days later to find the work order stating that he replaced a piece in the refrigerator rather than the entire fridge. The refrigerator then broke AGAIN for the FOURTH time. We spoke to some of the leasing agents that night, as we were obviously very upset. The maintenance worker had apparently told them we didnt want a new fridge at all. WE WERE LIVID. We FINALLY got a new fridge after more than TWO WEEKS!!!!Throughout this entire ordeal I had asked for a manager to contact me. I NEVER heard from the so-called manager Shelly. I should have known Id never hear from that woman as Ive walked into the leasing office before, as she was talking bad about a resident needing his broken washing machine fixed. I never got a single call, follow-up or anything from this manager. This was so absurd that I knew I did not to renew my lease for a third year if a manager wasnt going to take the time and follow-up.We thought moving out would be the end of the problems but they will find any excuse not to give you your deposit back!We spent the last two weeks cleaning to ensure the place was spotless and we got our deposit back. While moving things out we realized that during the entire time we lived in Calais for two years the dryer vent was never connectd to the dryer. Not only was this a fire hazard this explained why we had so much lent on the walls. We waited over the next 30 days for a letter, call, anything from Calais about our deposit, as it is required by law in Texas they send this to you. We never heard from them. My fiancé had to stop by the office to speak to someone about it only to be told that we didnt get our deposit back because it paid for part of our water bill and replacing the carpet. The carpet was installed so poorly that it started coming apart where it met the wood not long after we moved in. Even the leasing agent Gizella stated it was from normal wear and tear and that it was covered in our lease but because they had to replace the carpet we were forced to pay for it.Bottom line, DONT LIVE HERE ITS A WASTE OF MONEY AND MANAGEMENT IS THE WORST!

DO NOT RENT HERE!!! DO NOT RENT HERE!!! The office staff are the most ignorant, rude, moronic people I have ever known. They have not, one time, been kind, professional, or have done the basic of what their jobs should require of them. The pool (only one that ever works) is a constantly filled with floating debris and the defication remains of the birds that are a constant from thereb trees they have much too close to the pool. They (get this) even creep your facebook for information about you. They did my husband and ACTUALLY PRINTED off photos from FACEBOOK and attached a Calais notice stating they know we have an UNAUTHORIZED cat and have to pay SIX HUNDRED DOLLARS, or we are being evicted. This eviction INCLUDING MY AUTISTIC twin sons, one week before Christmas and shoved it through our door! My AUTISTIC sons read it and started screaming and were scared we were going to be homeless and take the NEWLY adopted cat from the humaneb society would have to go back. Needless to say, I will thank GOD when this NIGHTMARE of this horrible place is over.

Have had issues with leakage. Unfriendly staff. Just Terrible.

Management suck! They dont even have corporate number whom you can talk to about your problems.

My car was under water last night

OK place