My mother, who is looking for an apartment came in to get information on a floor plan she fell in love with. We were greeted and instantly fell in love with the staff. Our leasing agent Coleman(I believe) was very informative. I would of thought he has worked there forever but he had only been working there for 2 months but he answered every question and just very knowledgeable all the way around about the property. Very nice property!
This community is surrounded by a great staff willing to go the extra mile to ensure the happiness of their tenants. With endless complementary events, I assure your stay here will be supreme. I want to shout out the whole front office and concierge team for always being positive and genuine. I also want to single some great characters out, Jorge and Miguel, as they work extremely hard in this Texas heat to make sure the facility is maintained!
Recently moved here and have enjoyed the community. Location is very convenient. The best thing has been the staff and leasing office. Sam Carlson is absolutely top notch and was there from the beginning through the entire leasing process to moving in and handling any issues or requests. Definitely deserves recognition for going above and beyond for residents! Thank you Sam! 🙏
Leasing office is great! Helped with every detail of moving in, even during the tropical storm. Place is super nice and convenient. Nothing but good things to say
I am appreciative of the staff at Arrive River Oaks since I move here. Occasionally I would run into Jorge Silveira in the elevator or hallway and exchange greetings. But today after I place a service order, I got to appreciate Jorges professionalism, prompt service and courtesy. It was a pleasure.
I just wanted to express my satisfaction! Sam went above and beyond to assist me with my move in. He is always ready to help you and does it with a smile. I’m excited to experience all Arrive has to offer over the next year!
Loved the building! Definitely in my girlfriend and Is top 3 for apartments to move to. The top floor amenities, big floor plans, and the shops and restaurants below the building make for an incredible atmosphere. Quynh was so nice and helpful while giving us our tour, she represented the building to its fullest! Our main concern was the apartments coloring - it might need a tuneup! Were hoping it might get a bit of a lively coloring, which would make it a no brainer to move in.
Incredibly happy that we moved to Arrive River Oaks, a classy place to live! The quality, location, convenience and amenities of the building are outstanding and are matched by the professionalism of the leasing staff (Samuel Carlson went the extra mile to help us and was extremely professional and responsive with all of our questions and moving needs). This is one of the best decisions Ive ever made! Zero regrets, only satisfaction!
Arrive River Oaks is truly an amazing apartment complex! The overall ambiance, cleanliness, & location won me over. The icing on the cake was their amazing leasing manager, Quynh C. From our initial conversation, Quynh was extremely friendly, helpful, and supportive. She provided an amazing first impression on ARRIVE. Thank you ARRIVE & Quynh!
LOVE my apartment here! Sam in the leasing office is amazing - he went above and beyond during my move-in process to make sure everything went smoothly. Great location, great staff, and even better apartments.
I worked with leasing agent Sam Carlson to lease my new apartment. He made the entire experience efficient and enjoyable with a personable touch! It is rare that I experience this level of customer service, and thats the main driver behind me calling Arrive my new home. Added note, the other agents in the office were also kind and welcoming to my son and I. I will be recommending this complex!
Sam was so awesome and during the application/move in process!! He helped with all my questions and concerns in a very timely matter! This building is beautiful, the pool and gym were enough to make my decision to move in! A great area to live!
Maintenance crew, lead by Mr. Jorge Silveira, responded promptly to my maintenance request and handled the repair professionally. I appreciate their care and attention to detail, and thank them and the maintenance dept. for the service they provide.
Arrive is a wonderful property with great prices and a staff to match! It is very clean and offers beautiful amenities for a great price. Super pet friendly and accepting of Assistance Animals. It is also incredibly secure. Wynisha was so helpful in regards to the entire process and I couldnt have asked for a better experience. 10/10 recommend
Hands down the BEST leasing experience Ive ever had. Wynisha is amazing at her job, and she answered literally ALL of my questions, no matter how out there they were. She even answered questions before I asked them!She was also very quick in responding to emails, and alleviated all of my concerns about the move-in process. Highly recommend checking this place out. My partner and I cant wait to move in!
We originally didnt consider the arrive as a contender during our apartment search. However, after touring with Sam, it shot straight to the top of our list. The building is very well kept, the windows are solid and the floors are concrete. Sam was very knowledgable and professional throughout the whole tour and promptly followed up making sure we had everything we needed in considering the units we were looking at.Due to circumstances outside of our control we ended up having to look elsewhere but based on the experience with the office alone, this is by far the most professional leasing experiences weve encountered. You will not regret touring here.
Great location and nice building amenities. We moved a week ago and we were able to signed and got an apartment in less than a week. Wynisha was great, she helped us to get all the paper work quickly and set up all we needed in the short time we had.
My fiancé and I have been at Arrive River Oaks for about one month and it has been a great experience. Sam and Quyhn have made the process very smooth since our move in. Especially since we were moving across the country. They have both gone above and beyond to meet our requests. The building is in a excellent location with a lot do and eat within walking distance. Highly recommend this apartment!
Its been a little over a month now since Ive moved into Arrive. I love it so far! I originally scheduled a tour & Sam Carlson showed me a couple of different apartment layouts. He was extremely helpful & answered all of my questions. During my move-in, I appreciated him giving me a new set of keys after I amazingly dropped them down an elevator shaft lol. Since then, hes been very kind & has checked in with me to see how things are going. Overall -- very satisfied! :)
We have had such a great experience with the move in process at Arrive. Quynh and Sam have been extremely accommodating and regularly check in to make sure we are settled. I love how personable the staff are! We are so grateful to have found a new home at Arrive.
My girlfriend and I made an impromptu stop here before going to some scheduled tours later in the day. Even though we came in without a tour scheduled, Sam saw to us right away! Sam was super knowledgeable about the entire complex and was able to answer all of our questions. We were blown away by the community and amenities. I hope to sign here ASAP (there may be a conflict with my desired move in date and when the unit I’m looking at comes available—but Sam said he would work with the manager to help me out!). I’m very impressed by the staff here and can’t wait to make Arrive my new home!
I moved with my family a month ago! and I am very pleased with everything that we have now! we live in a beautiful place, we have a place where you can drink coffee or wine on the 2nd and 1st floor! special thanks to the manager of Quynh Castille who selected an apartment for our budget, helped with the move, she was always in touch! She is a professional who loves her every client! only contact her!
This place is incredible, also Quinn helped us in the leasing office. She expedited the process and made easy. She has great customer service skills. We cant wait to get all moved in.
Quynh Do was amazing & details in handling customer services ❤️ !!! The office staff are friendly and helpful . Arrive River Oak are clean and very nice community to live with excellent amenity !
I recently moved to Houston and decided to rent an apartment at Arrive River Oaks because it had the best reviews out of all the other apartments I researched and because of its awesome location (if you are close to Trader Joes, Whole Foods, bars, and restaurants then I am sold). The experience of moving to Houston and moving into Arrive has been tremendous and smooth. Quynh Do has assisted me from the very beginning in being reliable, friendly, and accommodating. Quynh was the absolute BEST. The Concierge, Nick, was also extremely helpful once I moved into Arrive helping me with my packages and even giving me tips about the City.The Concierge Manager, Larry, was also extremely helpful. He really provided me with all of the necessary information that assists me in living at Arrive. Larry is my go-to person for all matters. He is always helpful and friendly.I am excited about my time at Arrive.
Excellent amenities, location and staff - Sam and Wynisha in particular are phenomenal! Attentive and very responsive, my experience here has been wonderful and highly recommend for anyone looking to move into the area
Maintenance at the building is top notch! Anytime we have a problem from a lightbulb to painting an entire wall, theyre quick, reliable, and genuinely want to help. Recently Erick came by and repaired holes in our wall + repainted it during the workday and was extremely professional. Maintenance is what makes living here effortless!
Love this place beautiful views nice environment me and wife are enjoying Arrive River Oaks the Leasing Manager Quynh is God sent such a great personality full of energy and she works extremely hard for the residence me and my wife are thankful of this young lady thank you again Quynh
I stopped by and toured this beautiful community last year. The team was very professional and very helpful. I cant wait until my lease is over to move here this upcoming fall. The manager Jason is awesome!
If your looking for a great place to live be sure to see Sam Carlson in the leasing office. His customer service and knowledge of the property is exceptional!
Wynisha and Quynh are the best. They are very helpful and sweet. The best team ever. I cant wait to move in. Super excited!
The elevator is broken for last three weeks and they dont fix it. Fire alarm goes off almost every week middle of the night. I am really tired of this apartment complex.
These complexes are absolutely gorgeous! I was helped by Sam Carleton and Quynh Castille, who were both phenomenal. They are so welcoming and helpful and made signing all the paperwork so painless and easy. They make the community feel close-knit and warm
Recently moved in and have nothing but good things to say. The office staff is very kind and seems to have your best interest at heart. Sam toured my mom and I and made us feel very comfortable. Quynh walked me through the apartment at move-in and assured me the maintenance staff would help me quick and efficiently with anything I needed in the future. Wynisha was a ray of sunlight and kept me entertained while my move-in was finalized. I would recommend this complex for its great location, value in size of apartments for cost, and genuine employees.
I love living here so far Quynh was the person that helped me with the apartment search. She was very patient and she showed me the many floorplans that they had available and she even gave me recommendations on getting the best unit for me. The service here is great especially the concierge. The guys are willing to even help me bring up my packages and they do a fantastic job keeping the place safe and secure here. Unlike other apartments I’ve never had to worry about break-ins here. I love living here and the shops are very convenient. The amenities are great I would say the only thing I would change is the pool hours to be longer and not many places gives discounts for living here.
Quynh in the property management office is AWESOME. She is efficient, respectful and on point! The location is great for the price.
There are so many great things to say about ARRIVE RIVER OAKS. My family and I, absolutely LOVE the place. We have been here for only approximately 3 weeks now and the staff is extremely friendly and attentive.I would like to give KUDOS to several staff first.Mayra in the front office was extremely helpful from the time that my daughter and I walked into the place of residence until we departed. She was able to find an apartment for that met all of my personal needs (location, price, move-in date, view, and upgraded appliances). When I came, I was looking to move within a couple of weeks, and Mayra made this happen.Jorge (Maintenance staff) deserves a mention as well. The service of maintenance is exceptional. I placed an work order for my apartment and he came and addressed and fixed the problem not even within 10 minutes of placing the order.If you are looking for a place that has great & caring staff (front office, maintenance, and concierge), quiet & clean residents, great amenities-including rooftop pool with lovely view THIS IS THE PLACE TO LIVE!
Quynh Do is AMAZING! She is so professional and worked with me every step of the way! The apartment is in a great location and has a lot to offer. If you’re planning on leasing here I highly recommend using Quynh!
Quynh provided me with the best service, I’m very satisfied with my place. She was very helpful and made the process beyond smooth. Come see Quynh at Arrive!!! It’s a must!!!
Sam, Quỳnh, and Wynisha were all very helpful when assisting me. I toured a few times before selecting the perfect apartment and am excited to call Arrive my new home! Thanks guys!
Quynh, you are sooooooo amazing!!!!! Thank you so much for helping me get moved in so fast! You’ve literally made my move sooooo easy and you helped me the whole way through. I just wanted to leave a review because words can’t even describe how amazing you are and how much we can really tell you love your job💙
I have to admit that Quynh Do has been AMAZING! She’s very reliable, fast and action oriented. She has looked after everything right from the start of my move and I couldn’t feel more happier at my current apartment. I just thought about expressing my appreciation here and say a big thank you to Quynh for being always readily available and cooperative.
I love the property, location and the staff. Wynisha was the best throughout my move in . She is very professional, timely and a great resource.
The property is amazing, the floor plans are beautiful and the location is just perfect. Mayra was extremely helpful and answered all of my questions and went above and beyond trying to accommodate my needs and dates, but sadly the floor plan that I was interested in was not available for said dates. Its a shame, Arrive was my first choice. Will definitely try again once my new lease its over.
Just moved in and am very happy with my choice. Quynh was my leasing agent, and she made the process seamless. Apartment was clean and ready for me.
If you like shady management, AIRBNB neighbors, closed amenities, loud retail tenants, and car break-ins with a $700 bill to get your window replaced then the Arrive is the place for you. Otherwise look elsewhere.Also, many of the good reviews here were written by management.
I have only been here for a month and was questioning how it would be due to some rough patches with my application/move-in process but Quynh quickly changed my mind and saved the day. She was able to answer all of my questions and provided me information that I had been completely unaware of previously. Again its only been a month but so far Ive had great communication with the leasing office, maintenance and concierge service.
We had some really great experience with this apartment and it was awesome!! Especially the leasing agents are so nice, Mayra helped us with our first visit at Arrive and Quynh did an AWESOME job helping us worked through our application. Can’t wait to move in :)
Quynh has a wonderful personality. I enjoyed working with her. Every time I have an issue, she always ready to help me. I recommended working with Quynh.
Miguel does an absolute fantastic job at keeping the dog park very tidy. He is SO nice and friendly. Whenever I go to the dog park in the morning and he is finishing up cleaning, I feel so safe to let my dog just run around and even sniff because it is so clean.
My leasing manager was Quynh. She was very professional and patient with me. Due to some miscommunication, I ended up getting that the wrong apartment. Quynh went above and beyond to call her manager on Saturday to find resolution so that I can still get the unit that I wanted. I do not see this level of help from people these days. She could have simply said come on Monday and talk to the manager but she handled it. I will definitely recommend The Arrive to my family and friends because of Quynh A+++
Over promise and under deliver. That’s the real slogan for the management team here at arrive. For months they have slowly eliminated amenities throughout the complex and made really awful decisions to eliminate the 24 hour concierge and not complete the package room that was supposed to be done in February. The only 5 star rating I could give would be for the main maintenance team. They’re always fast and efficient.
I’ve recently moved out of the Arrive River Oaks and have a few insights to bring attention to for prospective residents regarding the management and community.Short Term Rental Units – The Arrive River Oaks team contracts a company that rents certain units to short-term rentals that are bookable via sites like Airbnb (easily verifiable on airbnb website). When asked about these rentals to the community manager (Jason Richards), we were told that they are ‘corporate housing’ to which they claim to screen their prospective renters and only rent to certain corporate partners. This is 100% not true, as you can see anyone can book a unit through short term rental sites. There were multiple instances of police getting called at 3am from loud and disturbing behavior from these specific units. The complex also prioritizes these units when it comes to updating, servicing, and cleaning. We experienced this when transferring to a new unit and the move-in date was delayed due to the maintenance staff tied up working on updating the short-term rentals units. ALSO with COVID-19 pandemic, they continued to rent these units out bringing travelers and nonresidents into the building ALL WHILE claiming all amenities needed to remain closed to prevent any Corona-virus outbreaks.Community Management - This property has serious mismanagement, communication, professionalism and customer service issues. The lack of communication and professionalism within the leasing office staff and management is appalling for a community that prides itself to be ‘luxurious, prestigious, and distinguished’. There were multiple instances of being told one thing or being ensured an issue would be resolved, and then being told the complete opposite from the same representative. I do not think I have ever lived in a place that has such blatant disregard to their resident’s issues and satisfaction. Our moveout cost us twice the amount of money because a freight elevator was not working and we were not notified prior to the movers arriving – The Manager’s response (Jason Richards) was that they “fixed it within 24 hours so unfortunately there was nothing that we did which prohibited your move”.Security – The complex has had MULTIPLE issues with car break-ins and theft. At one point more than 6 cars were broken into in one evening, this occurred February 2020. Prior to this there were multiple other instances of cars being broken into and at one point there was a car that was ‘blown up’ on the top of the garage that sat there for over a week (photo attached).Roaches – They got plenty! See attached photo.Construction – Since 2018 they’ve been working on updating and remodeling the building and it’s amenities. This includes painting the exterior of the building, which was started early 2019 and had no end in sight when we moved out 7/2020. We had paint splattered on the exterior of our windows our entire time we were in our unit.In conclusion, the location of this complex really is the only positive thing to note. I’d strongly consider looking elsewhere when apartment hunting in the area… unless you like roaches and poor customer service skills.
Karlos and Jorge in maintenance are the very best part of the property! They go out of their way to make your experience fluid and hassle free. Karlos and Gorge (Daniel) from the maintenance department are the best part of Arrive River Oaks. They are professional and true to their word. Many thanks to Karlos and Jorge for all of their help!
The leasing office was amazing, specially Quynh she has provide and spectacular service and she is been so helpful in all the process.
Superb and beautiful community!! Great location!! I’m super delighted with my decision to live here and Quynh Do from the staff definitely went out of her way to put an exclamation point on that!! I was moving from San Antonio and had not even seen the place in person, but Quynh would send me photos, kept me updated on everything, and made the overall transition process easy, convenient, and re-assuring. I was even caught in the winter storm in the process of moving to Houston and Quynh kept in touch with me to make sure I was ok. Thank you Quynh!! And I look forward to the enjoyment of living and the many new memories I will make living here at Arrive at River Oaks!!
My experience here has been nothing short of amazing!! From the staff, to the complex itself, there is nothing to complain about here. The maintenance staff is fast and efficient and gets requests done when needed! Quynh has made this move in process super smooth even during a pandemic, and is always fast and quick to help when questions or concerns are brought up! Love it here!!
I just moved in and have enjoyed my unit so far. The amenities are nice and clean and the location is great. Further, Quynh in the leasing office is very helpful, responsive, and on top of things. She has responded to all my questions/concerns and found solutions.
I have lived here for almost a year. I absolutely love it. All the staff, Jason, Quynh, Eric, Daniel are extremely responsive anytime items are brought to their attention. They fix things immediately and always follow up to make sure they meet expectations. They plan fun activities throughout the month and and always stay on top of everything. Not sure if Quynh is management but she should be along side of Jason. She is a true asset to this company. You can feel the love and respect for our community everyday I come home. The concierge service is top notch!!!! Thank you Arrive River Oaks!!! Sincerely Teresa.
I have lived in Arrive river Oaks for 5 years. Recently we had a few maintenance requests. Wilmer was the person in charge of them and he did a great job every single time. He is very responsive and professional. We are very satisfied with his service.
I couldn’t have asked for a better leasing experience; The team at Arrive River Oaks went above and beyond to make my family and I feel welcomed from day one.Quynh & Mayra are the most professional staff I’ve come in contact with and I’m extremely excited that I get to live at a place with such amazing ladies on staff.I highly recommend Arrive to anyone considering a move to River Oaks.
Love this place. My move in was so easy. Quynh was very helpful through every step. I would highly recommend moving here and working with her.
I have just moved in and it is absolutely amazing! The place is beautiful and the location is even better. The best part though has easily been the staff helping me through everything. All of the staff have been extremely receptive and helpful, but I cant state just how great Quynh has been through the whole process. She helped me every step of the way before I arrived and was a tremendous help when I finally made it to Houston and was moving in!
From the very first day, my experience here at Arrive, have been nothing but great experience, even during this pandemic. I love the apartment set up in the area that we are in. Along with the staff that have been showing My family and I nothing but warm welcomes! I believe that I truly found a great apartment.
I am looking forward to living in my new beautiful apartment at Arrive River Oaks. The property is beautiful, the amenities are state of the art, and the leasing office is responsive, professional, and friendly. Quynh took the time to understand what I was looking for, went above and beyond to find floor plan options to show me to fit my needs, and when a nicer apartment with a more convenient move-in date became available at a great price, Quynh gave me a call and helped me switch my lease over. I have never had such excellent care and service in any industry let alone Residential Leasing! A huge Thank You to Quynh and the ladies at Arrive.
Arrive River Oaks is a gem. From my tour with Mr. Alvarez, through the application process, and moving into my unit, the experience has been a good one. The community is one I appreciate as the property is well kept, neighbors are pleasant, and its location is a bonus. Mr. Alvarez worked diligently with me to find the most fitting apartment as I was moving from Austin to Houston. He most definitely made the moving proces a lot less stressful through his willingness to be of service. I am glad to have Arrived in River Oaks!
The experience that I have had with Quynh’s professionalism during my lease renew transfer has been profound. It was difficult at times for me to be sure of the lease terms and where to move. She was right there to answer all of my questions and ultimately making a good choice.Calls immediately returned to address concerns is such a plus when moving.Quynh Do was on point.Thank you so much!!!
Jorge is the most amazing maintenance man here. He is always there for us when we need him and eager to help. We could not be happier with his service!
I just moved in to Arrive but I couldn’t wait to brag about the leasing office. I originally worked with Obed who was kind, helpful and responsive. I also got to work with Quynh who went above and beyond to make sure I not only felt at home, but she made me feel like the most important person on the planet. Two days before I moved in, she called me because she found an even better/upgraded unit that she knew I would like more because it had a balcony for me and my dog to enjoy. Quynh was even off for one of the days during my move but she STILL called to make sure everything was going smoothly. She was highly responsive, genuinely helpful and extremely hard-working. Very glad to have this leasing team here. I recommend touring the property as well, the amenities are fantastic (rooftop pool, two-part gym, awesome dog park, tons of parking, etc). I just had to let everyone know how amazing my move-in experience was. SO excited to be here, looking forward to the months to come!!
My situation was very complicated and Qhyn was able to accommodate me more than expected. I definitely recommend going with her for any needs you may have. she’s great!! and the area and apartment even better.
I have been living in this apartment complex since 2015. There are many things that make me enjoy living here. However the top reason for staying here is the excellent maintenance team that create unbeatable convenience and hassle-free life for the residents. They are always very prompt in their response and extremely professional. They usually take care of service requests on the same day. In particular Jorge and Miguel are outstanding in what they do. They go out of their way to help the residents and make sure their needs are met. I will definitely choose this apartment complex if you are looking for great hassle-free environment.
I love this apartment! Thank you to Miguel Garcia for keeping the dog park clean for our fur babies ❤️🐾
Daniel is very friendly and helpful. He knows his job very well. He always get things on the time. He is really an asset to the company.
We toured Arrive a few weeks ago, by appointment with Mayra. She was so courteous and professional, maintaining social distancing and wearing a mask. We did a self guided tour and when we were done she answered all our questions about the floor plans and the community, buildings and amenities. Truly a great experience through these difficult pandemic times.The building has concierge package service, valet trash pick up and a beautiful pool and spacious layouts . We are just waiting for the unit we like to become available in our timeframe . Gracias Mayra!
The office staff is fantastic and very professional and prompt. I love the location. Thank you to Heather Mercado and Quynh Do for always helping me when I need them.
Great location that has a plethora of walkable options for food, working out, and shopping. The roof top pool, hot tub, kitchen with the skyline view and nice open layouts were impossible to pass up. Also the 24 hour concierge is nice. Sam was extremely efficient and a joy to work with from the beginning. He continues to help any time I need something. So far, very pleased.
I just moved in a few days ago and I have had a great experience so far. Obed was our leasing agent and he did an excellent job ensuring everything was squared away for our move in. He was very helpful and accommodating during this increasingly stressful time. The property is beautifully kept and all the staff have been extremely helpful.
Quynh Castille was extremely helpful and a breath of fresh air when it comes to having to deal with any issues that arise. She was extremely professional and gracious when it came to finding my gift card rewards and is apart of the group of that made me want to resign my lease at Arrive. Everything about this place is great and I recommend you consider living here!
Arrive River Oaks is amazing! Every aspect from Quynh and Obed in the front office to George and Wilmer in maintenance. Quynh made the move-in process so easy and answered any questions we had right away. She is a great representation of the people that work here! Maintenance here is hands-down AMAZING! They swiftly take care of any problems I have and George and Wilmer are the most friendly, fun to talk too, and helpful maintenance folks Ive ever dealt with! Arrive is a great place to be!
If there was anyone who could rub you the wrong way at this beautiful apartment complex it would be Heather from the management team. While coming home from work and talking to another resident, she was in ear shot of my conversation and over heard my plans to go to the pool. When I stopped to inquire about a deal at the office, she said I heard you were going to the pool this weekend, I want you to monitor the pool for any violations, so not to pay back bad behavior with more bad behavior I decided to turn the other cheek and laughed and said that I do not get paid by this apartment complex and made my way up to the elevator. I didnt want to jump the gun and write this review, but what and how she said what she said was extremely condescending and very alarming. Fast forward to today, I was inquiring about the new set of rules that further restricted our amenity use, I simply asked her if the gourmet kitchen which I referred as the club house was going to be open and her reply was Its called a gourmet kitchen,which not only didnt answer my question, but was completely unnecessary, but I took the high road and preceded with the burning question that I was asking. After a 5 minute conversation that could have been had in 45 seconds, I asked who I was talking to and she sarcastically scoffed and told me her name which told me I had to write this review. This off the wall behavior is extremely unprofessional and alarming . So, if you decide to live here steer clear of this lady (Heather) and try to deal with Quynh and Myra, because they will treat you with the utmost respect and theyre the only reason why I still gave this apartment complex a 5 star review, one bad apple shouldnt be a reflection of the whole team.
I have lived here for two years now. I love this community. Great location. The leasing office staff are amazing. Maintenance requests are addressed promptly and professionally. Wilmer and Karlos always respond to maintenance requests with courtesy, knowledge, and expertise. This place is awesome.
The staff is professional and seems to genuinely care about the residents concerns. Quinn the leasing agent helped me from day one and anytime I need something she is takes care of the issue. I give the maintenance staff a A+ as well. I always see security when I’m moving around outside.
Hey everyone this is LeeQuynh Castille is such a vibrant person and helped me with my decision with my first apartment, but was kinda scared it was my first apartment. But Quynh was persistent for over a year she stayed in contact with me either to say hello or to see how im doing, or to see was I ready yet.Mayra also the greatest making sure that Quynh never missed a call from me.She never gave up for over a year she kept in contact with me and happy where she works at, and the product(apartments) amenities this community has to offer.Quynh is your girl and she will help youas well as the rest of the team Mayra, Heather and Jason the Property Manager.
Belvin with maintenance is amazing! Fixes things so quickly and always fun to talk too! Thank you Belvin!!
The Arrive is a wonderful place to live! From the maintenance crew - to the leasing office - everyone is always willing to help and work with you on anything you need. One person in particular - Quynh Do - has always gone above and beyond to help and make sure my needs are always met! She is so personable and kind - if you can work with her I would highly recommend! You will be given the same treatment and over and beyond as I have! Thanks for all you do Quynh and team!
My family and I have been at this complex for 2 years. We love living here. The staff is very accommodating and understanding. The maintenance guys are especially friendly and helpful especially Miguel.
I have been here for a few weeks now and have nothing but good things to say! The location is great, there are a lot of restaurants that are within walking distance of the apartment. I definitely recommend living here. Sam has been extremely helpful throughout the entire process and has exceeded expectations.
I have nothing but good things to say about this property. From the central location to the abundance of nearby amenities, you really can’t ask for anything more when it comes to an apartment community. I recently worked with Sam in the leasing office, and he is by far the best leasing agent I have ever worked with. He consistently maintains an impressive level of professionalism and will go out of his way to make sure you are completely taken care of. My moving and apartment hunting situations were both very complex, and Sam did everything in his power to ensure that I secured a unit that fulfilled all of my unique requirements.
I would like to follow up on my last review. I do not do reviews very often at all. Arrive has really done a great job in every area. The last person I was transitioning with from Arrive got relocated. Quynh which I have worked with many times in the past stepped in and as usual totally handled everything fantastic!She coordinated the maintenance for my keys with concierge which are both awesome.Concierges are always going out of there way to help and maintenance is always prompt and efficient and Quynh is always my focus point and always finds time. Thanks Quynh!Thanks Dana Brown
I was helped by Quynh Do with the tour and later leasing. She is friendly, helpful and very efficient. She has been proactive in explaining all the options and getting things done.
Wow! How refreshing to work with Quynh and Jason. I had a complicated move from apartments to apartment in this complex. Both Jason and Quynh could not have been more accommodating and friendly. They worked with me to give me the best possible solution my living situation. This is my 6th lease at this complex and everyone is so helpful. The maintenance crew is amazing and always friendly. They respond quickly to requests and are always pleasant. I really like living here!
So far our experience has been great. The move in experience was wonderful. Quynh took us on an in depth tour of the place and several apartments. Moving in was easy with the reserved freight elevator. Haven’t used the amenities yet but they look clean and amazing!!!! 2 peloton bikes! Our apartment was very clean upon arrival (unlike our previous apartment experience elsewhere) and they even had a bottle wine waiting for us in the fridge. Quynh kept checking in on us to make sure everything was going smoothly - she’s so helpful & friendly. I look forward to spending the next 14 months here.
Everyone here is great! The leasing office has an awesome team. I called a million times and Obed never made me feel as though I was a nuisance. Quynh, Myra, Heather and Jason were all as equally helpful! The maintenance team is quick to respond and so nice (especially Jorge). I do recommend living here!!
I toured with Sam and right away, fell in love with the community. He listened to my needs and made sure I found the perfect floor plan. I really enjoy calling Arrive River Oaks home and Ive already made plans to renew at the end of my lease. Thanks Sam for making this process easy and helping me every step of the way!
Quynh is the best leasing manager I’ve ever met. She is very professional and organize. I’ve been here for a year and I just renewed for another year. Also, Daniel and Miguel in maintenance team is really quick when I placed a work orderI love it here. The location is amazing. Love the new upgrades that the new management are doing.
Helpful staff, incredible price for a great area, very well kept apartments!
I recently signed a new lease at Arrive. Quynh in the leasing office helped me through the leasing process. She made everything very easy and was great to work with. I really like how she is so quick to respond to emails and address any questions or concerns that came up. Looking forward to living in my new apartment.
I just move in and i am very happy with my apartment. Quynh was very helpful and walk me through the move in process. She was very friendly and professional so I came back to lease with her. I love living at Arrive River Oaks. It is very quiet and beautiful. I would recommend Quynh.
First day in and I’m already in love. New management company has really made a huge difference. I think the leasing agents make a huge difference to your experience and Sam Carlson was definitely a reason I decided to choose to live here. He was the one who helped me from the moment we did the tour. Very knowledgeable, friendly and makes you want to be his best friend! Answered all my questions and made life so easier. So if you want to tour this place and have questions, ask for Sam!!! The property speaks for itself!
I was searching for a 3 months accommodation, and Quynh and the team was very flexible and helped in the process, making the move in and renewal steps very smooth.Amenities are great, tenants friendly.This place has all the requirements to make you feel home!