Advanced Mechanical Heating and Air have been terrific to work with over the past year. I signed up for their elite customer maintenance plan last year and I have been completely pleased with their service. Recently our air conditioning system went down and I thought I would have to wait days for service but because I signed up for their customer maintenance plan they worked me in immediately that day. Kevin arrived earlier than expected and got right to work. He found the the problem and worked on a fix in the scorching heat of the attic. I am happy to say that the problem has now been fixed and I was thoroughly pleased with Kevin’s knowledge and expertise. I expected nothing less an received perfect service. I highly recommend Advanced Mechanical Heating and Air for your HVAC needs.
We have used them and recommended them to others several times over the years and we have always been extremely pleased. The only thing that kept them from 5 stars this time was a lack of communication when they did not make it out at the time they said. I left a voice mail and was called back quickly after hours and was apologized to profusely. The office person who called be back during work hours the next morning apologized profusely as well. They put me first on the schedule for that morning. The technician was extremely thorough and competent and explained everything he was doing well.
Advanced Mechanical was honest and upfront about our AC unit. They weren’t pushy in trying to get us to replace items or to join their maintenance program. Toby explained everything thoroughly to me and told me what to expect in the future. I am thrilled with their service and would highly recommend using them for your HVAC needs.
Always professional team that looks to save me money and save my HVAC units.
Daniel evaluated the issue with our AC unit, diagnosed the problem, and ordered the correct parts. Excellent service. I would recommend. Thanks Daniel and the crew at Advance Mechanical.
They were very responsive and arrived quickly and promptly. I received a text with the technician’s picture prior to arrival. The technician was very professional. I will definitely use Advance Mechanical Inc. in the future. I highly recommend them.
Brandon was great! Not only did he come out to inspect and repair my HVAC unit, while on the roof he noticed some leaves had clogged a drain and he took the time to clear them away!!! That’s what I call going above and beyond. We have an annual maintenance contract with Advance Mechanical and they are always responsive when we have a need. I highly recommend them.
The technician did an excellent job. Worked quickly and efficiently and was clear in explaining what was done. Would use him anytime !!!!! Thank you
These guys are far superior to many in the area. Very competent and honest techs. Company offers extensive seasonal maintenance plan that keeps units clean and functioning.
Toby, the technician, was very helpful and efficient. He diagnosed and explained the problem. He took the time to show me exactly what needed repairing.
Service was professional to a tee. Totally transparent regarding costs and time for repair. Great communication. Gave updates on arrival time with picture of worker. Worker was polite, knowledgeable, informative and efficient.
Great experience. Very professional and polite. Explained well. Personable.
Brandon was respectful and professional. He did a great job!
Mike and team were professional, knowledgeable, and helpful. I am extremely satisfied with HVAC service.
Great work, prompt as always and put my mind at ease by examining my system and reporting that everything was working properly!
Caleb was awesome! I know very little about hvac but I have what you may call a mechanical mind. Caleb allowed me to watch as he inspected our hvac system and he explained, in easy to understand terms, what he was doing and why.I am a firm believer in the idea that you don’t truly understand a topic unless you can explain it to a 1st grader. Calebs ability to effortlessly explain the system to someone who knows nothing about it really showed his mastery of his trade.Great tech and great company.Thank you
Advance Mechanical has been serving my heating & air needs for many years after lightning struck my old unit. Everyone I have ever worked with has been kind & helpful. My latest appt. today with Mike followed suit. He was very professional and patient with my lack of knowledge as he explained his findings & recommendations. Thanks for the quality service! Highly recommend this company.
I have done business with this company for many years and have always found them to be professional, prompt and responsive.
Very honest and friendly staff! Highly recommend there services.
The service was prompt and the repairman was thorough and professional in explaining what he would be doing. I appreciate that he was mannered and well groomed. Finally, I like that I received a call that service was on the way and a picture was provided of who to expect at my door. Awesome Advanced Mechanics!!!!
Brandon was very courteous and professional.
Toby was very knowledgeable and great at explaining everything. Will be using this company again and requesting Toby.
Advance Mechanical was awesome. They don’t charge for after hours, at least at the time I called after 5:30. Toby was at our home within an hour and fixed everything the next morning. We had to let the motor cool overnight. Toby was constantly advising us of potential areas of concern and the related costs. I could not have asked for better service. I would definitely use them again and recommend them to all.
Very responsive as team. Tell Mike it rained Friday.
Caleb did a good job and has a professional attitude for his work. Real nice person
Michael did a great job taking care of our system.
Solved our AC problem, very easy to work with.
Great job, the technician answered all of my questions and was very thorough checking everything.
Service Manager provided detailed MERV rating explanation and proper filters for our specific unit.
Our AC went out on Saturday evening. It got up to 85 degrees in the house. I have two very young children, our 10 month old was running a fever, it was crazy. I called all around Sunday morning leaving messages with several companies desperate to get someone out to help. Advanced Mechanical responded right away. Toby arrived and got our air running cold again. He was polite, professional and a Hero to our family that day. You got a customer for life.
Excellent service! Very responsive to their customers. Very professional in every respect. I highly recommend Advance Mechanical Heating and Air Conditioning. They installed our new Trane HVAC system and, when we had a problem with heating, their technician was there early the next morning to repair the problem.
I called Advance late in the day on Tuesday when we realized our heat pump was not getting cool. The representative on the phone was extremely professional and got all my information. She gave me the techs name and sent a picture of him before he arrived. Our appointment was in the mid afternoon, but I received a call first thing in the morning that he was on his way. That was a pleasant surprise since the temperatures were already in the 90s and we had no A/C. The tech was very friendly and explained everything to us. He wore his shoe protectors and a face mask (this was during the COVID pandemic). He spent time checking everything and making the necessary repairs. We were very happy with his work and his overall personality. We were not aware what the total cost would be for the work. The price was very very fair and less than we expected. Thank you all for responding so quickly and professionally during a heat wave! We are keeping your information on file should we need any additional work or need a replacement unit in the future. Thank you again.
I will recommend Advance Mechanical to friends and family. They are very professional and helpful. The technician (Daniel) went above and beyond with the repair, and gave us some helpful tips for maintaining our HVAC system.
I am so impressed with this company. They are very customer oriented. Everyone I have dealt with is friendly and professional. That last young man to work on our unit was exceptional. His name was Michael Weinberg and he was knowledgeable, efficient, and friendly. I highly recommend this business!!
Daniel was very punctual. He arrived early and was very efficient and thorough in performing the maintenance on my system. He was very professional and gave me education on everything.
Gave good insight and information on the Hvac system currently in place for a potential home I am buying. Very professional and very knowledgeable on the system. Toby also took his time and did a good inspection of the unit and told me his concerns with unit. Thank you for your services.
Michael Weinberg is very professional and efficient! He was able to troubleshoot and diagnose the problem with my HVAC in a short period of time. I am pleased with his work and will recommend him to others in need of a great service technician!
Daniel did a good job. Very professional and friendly. Knowledgeable of his job.
Guy was on point in time did Theroux job from. Beginning to end. Explained everything and gave all prices and suggestions. Exceeded expectations. Great employee!
Great to have a professional service done and not be told how many repairs you need for your a/c system
Daniel Schiller was very professional and knowledgeable, friendly and explained everything about the service he was providing.He is a great asset to your company and we will definitely recommend him and your business.Thank you for your service Daniel Schiller.
Caleb was amazing...polite, professional, and knowledgable. AdvanceMechanical always employs the best and Caleb is just one example. We have been customers with Advance Mechanical for years and will definitely continue to use them for all of heating and air needs! Thank you for the services you provide and the people you employ. Cesar and Rose Colon
Very professional and pleasant during entire visit. Mike notified of his arrival with a text and picture and when he arrived, he greeted me and presented his card before he came in the house. Very knowledgeable and respectful. Will probably have more future business with this company.
Mike was wonderful! I would hope he is considered a very valuable employee to Advance Mechanical. He was excellent to work with, and very personable. We would not hesitate to request him, if we need service in the future. He also was very good at explaining our new Heating/Air Conditioning system to us.
I was scheduled for my bi-annual maintenance visit and my system broke the day before. They were able to get to my home earlier than expected, diagnosed the issue and fixed it. Very satisfied with their work
Michael is always prompt and professional. He understands my system so he can detect any changes from the last service visit. I request that Michael do my service each time.
He was very courteous and thorough. Very satisfied with his diagnosis considering the situation. Thanks
Excellent, honest service.
Highly recommend Advance Mechanical, Caleb was polite, knowledgeable, and thorough
Toby is great! I request him personally because he is not only extremely knowledgeable but prompt and pleasant to work with.
Daniel arrived promptly and was very professional in greeting me. He performed a thorough diagnosis of the problem and identified mistakes made by the original installer. He did a great job of repairing my heating and cooling system. I would highly recommend him to others and will ask for him on future issues.
Daniel did a great job with correcting the thermostat to there proper working order plus very knowledge about the hvac system. Would recommend your company to other. Thank you.
The employees of Advance Mech are all very professional and skilled. It has been a good experience working with them.
The service was great. From the polite office staff who took my calls, to the service guy (Toby) who came out to service the unit at my home. He was on time and explained to me everything that he was doing!! Alll for a great price. I appreciate the service!!!
So far so good, response time fine. Hope to have AC again tomorrow.
I call Advanced mechanical this afternoon at 1:15 after calling the company that I normally used. Advanced mechanical told me that they could have someone out between an hour and hour and a half Toby was here in about an hour or less did not take long to find the problem repair the problem very polite very professional cleaned up behind his self I would recommend this company and I will use it again
Advanced Mechanical is a wonderful company and the service man that comes to my house even repaces the furnace filter for me. I feel very safe with my service man and I would recommend this company for excellent customer service and care.
Very pleased with Mike & his service. Very professional & extremely nice. Glad I chose Advanced Mechanical.
We called Advance Mechanical and received prompt service and a professional diagnostic of our heating system. The technician was thorough and transparent with his explanation. They also sent a sale representative to our home who was very knowledgeable. I would recommend them to a friend. I gave them 5 stars on customer service. We are awaiting additional service for a new heating unit installment and hoping that this process will be a smooth as our first contact.
My wife and I have been a customer for more than 20 years. AM always provides great service and convenient scheduling - even on nights and weekends. Their technicians are top-notch guys you don’t mind having in your home. They always explain what they are doing and any repairs they are recommending. Their rates are very reasonable without any gimmicks.
The service tech. Daniel, went beyond what I would have expected to correct the problem. Not just a quick fix to get the compressor up and running again, but he installed a pump and rerouted plumbing to hopefully keep this problem from recurring again in the future! 👍
I always get great service from Advance Mechanical and Toby is the best most knowledgeable tech I’ve come across in 20 years of commercial and residential hvac service.
Our Technician Daniel was extremely professional, polite and knowledgeable, we felt very comfortable having Daniel in our home, he is pet friendly👍
Kevin did a great job. He was very professional and did a thorough job. I give him two 👍 and a raise
Mike and all the crew did an outstanding job!! They completed the job in a timely manner even having to deal with a yellow jacket nest. I highly recommend them!!
Advance Mechanical always provides excellent customer service, excellent technicians and makes sure you fully understand any repairs they recommend. Advance has been our HVAC service provider for 22 years. We trust them completely to be always be fair and honest. In particular, Toby Hurd is often our service technician and he is a great guy, very professional and someone we completely trust to be in our home even if we aren’t home.
Great overall experience. The technician was very thorough and explained each issue in terms one could understand. I definitely recommend this company.
Kevin Boyd did a great job. He was very thorough and professional.
Visit to quote a replacement turned into a whole house evaluation to determine if current unit was acceptable. We visited duct work to determine if the upstairs unit could be increased from a 2 ton to a 3 ton variable unit. A comprehensive chat about the system to determine if future needs could be included per accessories. Mr Moody a great Specialist.
The technician was very knowledgeable, professional and explained every detail regarding my unit repair. The parts that were required for repair he explained it fully and the reason for it.
Great company, knowledgeable and friendly technicians and outstanding office manager - I would highly recommend Advance Mechanical
Kevin does a great job, prompt, friendly and knowledgeable. Always feel they do a good job.
Advance Mechanical takes great care of our Hvac unit. The technicians are always on time, very courtesy, extremely knowledgeable, and provide excellent customer service. Our heating and cooling needs are well covered.
The Company and the technician was very professional. I’ve been dealing with this company for a while now and I strongly recommend them!!!!
Absolutely fantastic service. Mike was very helpful during our visit and has done a great job with his work and a also explaining what he was doing in addition to the steps moving forward. THANK YOU to Mike and Advanced Mechanical for helping us out.
I wish we could give this company a negative star! We called Advance Mechanical and was told nothing was wrong with our unit. After being charged a service call, we were also encouraged to purchase a maintenance plan for 1 year ($250) we had to call back the very next day because we were still without heat. Another technician came to our house and advised us our unit needed to be replaced. Imagine our surprise!We received 3 estimates via email, all of which included a brand that we did not want. After voicing our concerns with the office manager, we were told we were not eligible for a refund on the maintenance plan even though we did not have a functioning unit.I contacted another HVAC company and they came immediately to assess our unit, needs, and explained the estimate to us. The estimate was $3000 less than Advance Mechanical for a better unit.Please beware of this company!
Timely, knowledgeable, and they dont take forever. Best experience with HVAC and gas line work Ive had in Greenville. Ive worked with 3 different techs and felt good about each of them.
The folks from Advance Mechanical are extremely knowledgeable as well as personable, Caleb serviced all our systems ..2 heating and 2 AC units..quickly and efficiently. We really appreciate the service and personal attention we receive from everyone at Advance Mechanical
Sincerely appreciate Advance Mechanical business practices & the quality of their Service Techs. Always thorough & reliable. Their service/maintenance contract is worth the $$$ to keep your system in top condition.
Did a great job. Checked out a red light we had. Rinse the coils. Did an inspection of our new Trane unit.
Always responds to my HVAC issues promptly and their service is second to none!
Toby was very professional and thorough. Also, Service manager Mark was accommodating and professional.
After ordering a part for my heat system, Toby of Advanced Mechanical installed the part and my heat system is working very well. I also had him install a float switch in case the coil became dirty or bad due to age and caused a water leak during A/C season. Toby listens to us older guys and he knows when I do not hear him well with my hearing aid.
Called to get new cap put on roof vent. They measured the same day. Fabricated the next morning and installed that afternoon. Beautiful sheet metal work and installation. I was very impressed.
Mike was very thorough in his diagnosis and responsive to my specific concerns. He gave me an overall report of the condition of my unit and alerted me to potential future issues. He was professional, polite, and personable.
After calling other HVAC mechanics Advance was the only one to figure out our mystery relay problem. The folks at Advance were very professional and super quick with their response time.The technician Kevin was very professional and courteous. I highly recommend them.
Toby did a great job for us on Thursday & yes he wore his shoe covers.
Really appreciate his professionalism and focus on the job. The wearing of the booties was really appreciated. Thank you.
I feel that we were given the best service possible with David in charge. And it is comforting to work with someone who cares about doing a great job and making his customers feel confident that all the details are being addressed.
Quick response, efficient work. They have been doing my work since 1992.Just finished another good job! Thanks
Very professional. Informative on what is going on with my system and the options I have.
Thorough, attentive service as always. Caleb did an excellent job of sorting out the problem in this old unit and expertly repairing it. Advance Mechanical will always have my business.
This visit was a scheduled maintenance. Tech Caleb arrived right on time and was very professional. Would recommend Advanced Mechanical for your heating/cooling needs!
Excellent service and professionalism. Daniel assisted with warranty eligibility.
Advance is always punctual and efficient. Never a bad experience and they ways keep me feeling comfortable!
We always request Toby. He is so thorough and does a fantastic job!
...July 3rd...we have a house full of over-night guests for the Independence Day holiday and sure enough our 2nd floor air conditioner goes out late in the evening. I called Randy Riddle the owner and founder of Advance Mechanical Heating & Air Conditioning to explain my problem and he was like Johnny on the Spot. Randy came out and made the repair himself because his on-call technician was already busy given it was one of the hottest days of the year. Im not confident I would get this same level of incredible service from other companies...its very apparent this outfit really cares about their customers. If you are thinking about signing up for an HVAC preventive maintenance contract then I highly recommend Advance Mechanical Heating & Air Conditioning.
So far the staff was been professional and courteous across the board. They have handled our issues as advertised. I expect nothing will change as we proceed now and in the future.
Caleb was great!
Got to us quickly. Courteous and knowledgeable service person!