Took my car in with damaged tire(nail). Took it there because I purchased the tire there and had Firestone tire protection plan. Was told they couldn’t even take the car as they were to busy. Even said to take it to a competitor when asked what I was supposed to do. What good is a protection plan if they will not honor it. Did get another Firestone to take my car and repair the tire.

The Firestone on Poplar and Germantown is the worst ever. They told me they would put the extra tire mounted on the rim in the back of the trunk. I bought 4 tires from them. After the work was done, they said we cannot mount the tire it is not in policy. They gave me incorrect information up front and then told me you can get the tire on the rim from Pepboys. They just want your money, without any customer service.

This location went from a traditional 5 star experience to a 1 star experience after their lack of customer service when it mattered most. My 16 year old daughter tried to get an emergency tire repair today and was told she had two options: Make an appointment for 5 days from now or leave it here and they will squeeze it in when possible without any level of commitment. I have had lots of work done at this store on my three vehicles and they have generally been very accommodating but in our biggest time of need, they turned us away. Completely don’t understand the thought behind their actions and instead of making a customer for life, they have lost an existing, faithful customer. The saddest thing is it was the manager, Rob, we were dealing with. Just don’t understand it and will be taking my business elsewhere due to incomprehensible poor customer experience.

Had an appointment early in the morning for 1 tire replacement. Took almost 5 hours and me driving back and forth to check on my cars progress only to be let down several times about how it wasn’t ready. Completely incompetent staff and no compensation for the wait and time I wasted FOR ONE TIRE TO BE REPLACED....FOR $170. Go to discount tire or gateway, save yourself time and money. It took 5 hours for one tire here, took 30 minutes to replace all 4 of my tires at discount and I’m completely satisfied w the customer service and price range. The guy I spoke to at Firestone the several times I checked in on my car...claimed all his technicians were out due to COVID which leads me to think they probably wernt wearing their mask right in general. Don’t blame your employees for your bad service, hire more people. Once again, save your time and money.

Great customer service and the only place in the area for super low vehicles

Initially, I was pleased with their service and my new tires. The problem came after the sale. After a few weeks, one of my tires began losing air. I had to fill it up twice a day to get to work and back home. I inspected the tire and found no nails or damage. I suspect the problem was either the valve stem or the bead. I went back to this location, (confident because I had purchased their road hazard warranty), and the clerk advised me that I would have to make an appointment and that it would be a week before they could get to it. He also inspected the tire and found no visible damage. I considered this unfinished business if a newly installed tire has a problem. So, I guess if you have a flat tire, you’re just on your own until they can get to you. Their road hazard warranty is a crock, and they will leave you stranded.

This is the only place I will take my car! Rob is very trustworthy and extremely helpful. Prices are always fair and reasonable.

Wallee and staff are completely incompetent. Said they fixed a tire charged almost three hundred dollars by the next day the tire was flat. When I called to tell them all they do is customer blame. Worst location. Take car somewhere else or else this place will scam you.

I have been taking my vehicles here for years. Great service, and the entire staff is very knowledgeable. Rob especially has taken wonderful care of the different cars I have owned over the years.

Had to wait a little longer than I expected but they were backed up and the customer service was great so cant complain

Ginny was a pleasure to speak with, such a great attitude and personality. Shes an asset to your business. Rob was great! He got me to apply for the credit card and saved me some money!

This location has been our go-to for ALL of our vehicle needs for the past 6 years that weve lived here. We have three cars and have done everything from tires to brake pads to fuel pumps, to AC service and more. Sadly, we will NEVER be returning. Rob, the manager could not have been more rude. Our teenage daughter had a screw in her tire and she could hear air coming out of it. She was scared. When she asked me what she should do, I told her to stay where she was and I drove to her.I drove her car to the firestone and she followed me in my car. When we arrived, there was ONE car in the bay and ONE customer in the waiting room with ONE hour left before close. We asked them to take a look and were told that wed have to make an appointment for FOUR to SIX DAYS later!!! I questioned Rob on having to make an appointment for a potential flat and his response was that it wasnt fair to those who had made appointments for him to put us ahead of them. While I certainly understand the value of an appointment, does Firestone leave no room for emergency situations? When I told him that I had never heard that before, he said WHAT?...Someone being honest with you? To that, I responded, no, that I would have to make an appointment for 4-6 days from now to have you look at a screw in the tire. He proceeded to get angry and then lectured me on the state of the crazy world we are living in right now. I asked him if he was saying that he couldnt look at my daughters tire because of Covid-19, and he said yes. He then continued to lecture me about how many late hours HE, HIMSELF has had to work because of Covid and the affect it has had on the business at this location. Are you serious? We left and were able to get my daughters car to another place who fixed our tire in less than 20 minutes and with amazing customer service. My advice is that if you think you may have a flat in the next week or month, or year, go ahead and make an appointment if you do business with Firestone.

If you hate spending your money with rude people make sure you avoid this location and avoid ever talking to Robert. I walked in today for an appointment to witness him having to apologize to.a customer for talking so rudely. Shortly after that I experienced the same rudeness from him and when I brought it to his attention he became very irate and stormed off like a child throwing a temper tantrum. When I decided to write a review I notice that must 3 days ago someone else had wrote a review about Roberts tone of voice and behavior and as I continued to read through the reviews I noticed that it was so many bad reviews with his name/manager which is further confirmation that Roberts Customer Service and Attitude is horrible. Well after coming to Firestone for over 20 years today will be my last time coming. Ill rather spend my money with a company that knows how to talk and treat customers.

This is too costly, and no courtesy. No more visit to this store. For oil change and back brake pad replacement they charged $630, at end I just asked for my wind shield wipers to replace old, they just denied. Not recommending this store. Rude manager.

Can get your car in and out the same day. Though youll have to pay an arm and a leg for it.

I typically never leave reviews but Rob was an amazing help. Usually Firestone employees just get your reason for your visit and take your keys and you wait for services and sent on you way after they explain what they did and their recommendations.Rob made me feel like I was a regular and made my visit very inviting and interesting.

Always great service here. Rob is the best! Wouldnt take my car anywhere else!

The manager was verbally belligerent, arguing at every statement and question we politely asked. Personally, worst customer experience ever that left us feeling very upset. 0 stars.

Personal experience dealing with the manager from the start with calling to make an appointment. In all my years of going to many firestone locations I’ve never been so Disappointed with how someone could let greed cloud ones judgment. The manager attempted to give me the run around and Wanted to void my lifetime warranty in order for me to pay more. Highly dissatisfied with service provided by management. The technicians in the back are amazing and did high quality work however it’s like the management doesn’t consider the well being of the techs. Manager collects salary while techs collect commission per job so You’d think they would want as many customers as possible for the techs to have work but yet that’s not the case.Will not be returning to this location.

Reservation system was worthless. Treated rudely. Waste of time and effort. Would not recommend this location.

Best service experience. I only had my oil changed and tires rotated. The Service Advisor (Robert) was fantastic and friendly. I will always bring my vehicle to this location moving forward.

Took a longer time than anticipated but their diagnosis was good

Staff was professional courteous and extremely knowledgeable. Will definitely return. Was assisted quickly but it was a grab and go tire purchase. Seems like other customers had been waiting awhile.

I was recommended this location by the Firestone in Collierville because this location has the proper platform to align my 2011 grand sport corvette. I told the manager at the Germantown location I need the alignment because the wheels were thrown off balance form driving on Forest Hill Irene where there is a ton of pot holes and lots of road construction being done. These guys took my car out for a test drive on the very same road Forest Hill Irene that cause me to need a alignment in the first place. I wouldnt recommend this location to any corvette owners.

The longest I have ever waited for an oil change with an appointment . However, they got friendly workers.

Avoid this place at all costs, i was portering a trade in vehicle for a family owned dealership on an f150. i spent over 3 hours the first time to get a front end alignment when it should not have taken that long. the manager claims he rushed me in and even after doing all that it takes 3 hours? right after i left they never bothered to realign my steering wheel and i would have to pull the steering wheel slightly to the left inorder for the truck to drive straight; not something you enjoy seeing for $112. i came in the next day to tell them about it and they took it in again and they barley adjusted the steering wheel to center that i would still need to pull the steering wheel at a certain angle for it to drive straight. if you take your hand 1 second off the steering wheel it automatically causes the truck to drive to the right. in response to making 2 trips from byhalia ms i requested they compensate my time with a tire rotation. the service advisor was hesitant at first but then agreed. so after 2 alignment trips i go in a 3rd time and my truck was NOT aligned and it cost me $112 and ontop of that they did not want to give us our commercial tax exempt discount. on the 3rd trip goes icing on the cake, the service advisor was standing by their work and saying their could be more issues on the steering or something with the suspension of the truck causing it not to be aligned, this is not the case and it does not take a rocket scientist to know a steering wheel is curved 40 degrees to the right and thats why the truck is not aligned because once you center your steering wheel when driving (as youre suppose to) the truck starts driving to the right.to add a 6th grader temper tantrum whom ever worked on our companies truck stripped the absolute sh#t out of the steel lugnuts on the truck. not only could they not manage to preform a basic front end alignment that costed me $112 the trigger happy technician destroyed the lugnuts on our vehicle. i wont be going here again. we took our truck in to a mechanic shop and they confirmed that the alignment was done improperly and that the suspension and steering is working fine on the truck. if only they centered my steering wheel on the 2nd trip from 60 to 0(center) instead of 40, we would never have this issue.to show you how much the service advisors are clueless i witnessed the service advisor telling an elderly woman the reason her vehicles power steering was not functioning properly was due to a bad battery, if only they knew that the power steering is ran off a belt and that if your vehicle is running than you should have power steering regardless of your battery. you can even manage to start and drive a vehicle with a bad battery. even if the power steering on ones vehicle is electric than the alternator should be able to run the car, as long as the engine is running. If the battery was good enough to start the car, its good enough to run electric power steering.wont be returning to this scam shop again.

Tires are great, but dont go there to get a flat fixed. It will never happen as they want sell you a tire. I left my car there at 7:30 AM for a 2:00 pm appointment and still not looked at, at 6:30 PM. Left at 7:30 pm with no fixed leaking flat tire.

What good is a local firestone if the reply to a “can you check on why my kids tire is losing air” is “maybe we can get to you by tonight but unlikely”. He could have done it himself, he could have rerouted labor, he could have called 3 other nearby Firestone’s. Nope, chose to tell me labor vs workload is difficult. Go HACKS CROSS Firestone!! (They got us in right away with lots of smiles)

Never had a problem coming through. Staff are friendly prices are fair, and they get the job done. Would recommend.

Took care of a complicated problem quickly to get us back on our trip

Had my truck for 4hrs and couldnt fine out why the truck brakes was freezing up. They didnt charge me at all. Thank u for being honest

Had an appointment, was here for the appointment, an hour later Im still here, my car hasnt been touched yet. Listen, if its going to be a wait just TELL THE CUSTOMER. Then let me make the decision to stay or take my business elsewhere. COMMUNICATE gaddamit!

Fast and courteous service, got our car fixed on the same day & did only the work that was necessary. Shout out to Juanita, our service manager. She is great!

They verified the battery needed replaced. Got me in and out, without added charges.

They take good care of you.

I needed to get 2 replaced and called before I went up there. They told me that they would squeeze me in and get it done by 6. I called at 5:30 to check on it, and was informed that they were running late. I needed my truck that night so they said they would stay late to finish it about 6:30. While it was not ready when I showed up, they still told me it would be finished that night. I made other arrangements until I could get back to pick it up. I arrived at 9 and it was finished, locked up out front and ready to go.Rob and Wally do a great job with this store. Even through it didnt get finished on time, they did kdo what it took to make it as right as possible to get it done that night. Thank you guys!

Last minute flat tire the day we moved out of Collierville & I had an 0600 flight the next morning & my wife was off to St Louis. Rob R & his staff were super accommodating, understanding & reduced the stress of the situation with their good humor. Only regret is I didnt find this shop when I was living here! Recommend this shop over all competitors.

I have been coming to this location for all my car needs for a couple of years now..the whole team is awesome. The wait time varies because this location is always busy but Juanita and Rob will take care of all your vehicles needs and you will leave satisfied.

Service and on-site Personnel was outstanding. Managing partner Robert Reynolds a different story. He doesnt care. He wont have to worry about my business again.

The shop opened on time and got my vehicle in and out. Staff was very friendly and knowledgeable. Ive got 20in rims wrapped in 33s and they have the equipment to do front end alignments without messing up the rims.

They took the pain out of going to the mechanic. Everyone was very kind. They explained to me what was wrong with my car without being condescending. Price seemed reasonable. Coffee was fresh and chairs were comfy!

Got tires for sister in-law as a gift at great price had a good time with the salesman

David Campbell is a great mechanic and nice person.

The best Firestone location out of all other Firestone locations I have been to in the Greater Memphis area.

We love the people of Germantown and surrounding areas. You are the greatest. Truly an honor to serve you

I made an appointment for an oil change, but after waiting for an hour I had to cancel because they still had not even started on it. I understand they had a lot of other customers, but why even accept appointments if you are not going to honor them?

Dont expect fast service, this is not a fast food place, they are a automotive service shop and it takes time to repair or service your car.Good service no issues.

Wasted my time here. Totally unprofessional and incompetent at what they offer. They have refused to do an alignment because my car has a set of aftermarket tension arms and they said they dont know how to adjust them. If you dont know how, then you should not be offering the service. Called the corporate and reported the shop manager Wally and the tech Jeremy that looked at my car two days prior and said that he could do it.

Fast service

Good service in general but they try to oversell you on stuff you dont need

They kept trying to sell me things my vehicle does not need, e.g., spark plugs.... I had a complete tune up w new spark plugs less than a year ago. Firestone should not have even opened my hood to do an alignment and install 4 new tires!They possibly did NOT even do the alignment. A professional job enough time--8am till before 10am--when they called to tell me youre vehicle is ready?Both Mr. Rob Reynolds and Mr. Terrance Pulliam are sincere and probably trustworthy.But, Firestone operating practices .... not so much! Just my personal experience this morning.Good luck to you....little ole ladies beware!

Honest and efficient. Thanksguys!

Prompt service..professional staff.

Went to this location on 12/10/17 and the lady that was working today had horrible customer service!!!! They told me something couldn’t be done, without listening to what i had to say, called the Collierville location and as soon as i talked to them they told me that they could do the job i needed! Will never ever use the Germantown location!!

Just wanted a flat fixed on a sunday.had to go to alabama and back on business.would take 15 mins max.this was about 9:30 am.told me they could get to me at 5:00 pm.Bad thing was i bought the tires there a week before.wont do that again.wasnt going to pull an expensive horse to Alabama with no spare should i put it on.

Took my Ford F-150 here and they told me my truck needed new brakes, new rotors, and new calipers. Quoted me$1040.00Took my truck to Landers Ford the next day they said rotors and calipers were fine and just lasered and turned rotors or whatever and put new pads on all for $180.00.Glad I got a 2nd opinion before emptying the bank.....

Service is fast and everyone is very friendly.

Takes two hour for an oil change. They have a nice staff.

They care about the people that come up there for help with they car.

Great customer service

Really friendly, very efficient. My go-to for tires and more!

Very very pleasant to visit

Not a great experience. After 4hrs my car still hadnt been looked at so I had to get it towed to another place at my own expense.

Have to wait more than 4 hours after being told that it will take about 1,5-2 hours.

Helpful, good customer service.

They broke my ignition switch in my 98 Chevy S10 because they didnt know how to start it and instead of calling and asking they messed with it for 30 min then called and asked after it was broken so now it takes me almost 10 min just to start my car and theres nothing I can do since I went to get my tires changed and also I drove it off the lot so thanks guys for messing my car up more than it already was 👍

They are friendly, honest, and professional.

Awesome Firestone number one

Great service.

Tires and all services for cars and trucks

Quality tires and experience

Nice people

Great!

You must call in advance and secure an appointment!

Great Service.

Charles is the man!!!!

Horrible service

High