Customer service absolutely useless, lady with an accent on the phone has no answer to any questions. Was on hold for 5 minutes and didnt get an answer for any of my questions. Save your day and go some place else.

There are no enough signboards for the Tire center entrance. All services are based on appointment only during this time so better call and go. System is not working to make an Appointment.

VERY slow service. The employees have no incentive to work quickly, so they take forever. I dont blame them working at a snails pace. They have no incentive to work quickly. Not likely the folks in charge will realize that if they incentivized quick service, the company would make more money. I can imagine this place is very similar to what it must have been like to have ones oil changed back in the USSR.

I shouldnt write a review but their phone number isnt listed correctly and if they transfer it from the 6700 lines they dont pick up. I called 3 times. This would be ok, except that its a sign things are not working right. Balancing tires is a complex technical skill involving complex machines that, if done poorly, will damage the front end parts. Its not worth the savings or risk to your car if they cant answer the phone.

The food is delicious and the people are friendly.

I arrived at about 6:50 am on a Friday morning, at the end of a terrible week, at almost 34 weeks pregnant. The Auto Center hadnt even opened yet (no appointments are taken on weekdays). There were only 6 people ahead of me in line. All I needed was one tire changed, because I ran over a nail in the road. IT TOOK THEM 5 HOURS TO CHANGE MY ONE TIRE. I checked in with them after about 2 hours to ask for a status update, because I hadnt heard anything. I was told that there were still 2 people ahead of me. I was very confused, because at least 1 of the 6 people in front of me in line that morning was not even there for a tire change. After asking for a status update, I still had to wait THREE MORE HOURS. This means that they averaged one car per hour for tire changes, and they had two guys working tires that day (towards the end of this long morning, I was excited to see them bring my car in to the shop, but then it just sat there for 15-20 minutes before anyone even worked on it.)To make matters worse, I was told upon payment that I did not have road hazard protection on my tire, when I very much did. I was told that I had it on the three other tires. Why would I buy four tires and only pay to protect three of them? They also claimed that they couldnt see proof of the purchased road hazard protection in their system. Now, the protection was purchased at a different Walmart in a different state, but its 2019!! Why is there not a universal system? I tried to show them the receipt, but the one that specifically laid out the road hazard purchase was missing. Upon going home and talking with my husband, we realized that since we had all the other purchase documentation from the out of state Walmart Auto Center, the receipt *may* have been accidentally kept by the Germantown Walmart Auto Center (we had another tire changed a few months ago and we used the receipt to prove the road hazard protection).I would give 0 stars, but the staff behind the counter were actually very nice. They told me to contact the other Walmart to get the receipt emailed to them and they would reimburse me for whatever extra I was charged. However, I called the other Walmart and there is nothing they can do.

Jose the mgr in training for the auto dept was great

😫 SAD. This Walmart is terrible. Made 7am appt for new tires. I was there a little early 6:55. Crew did not show until 7:30. And had to do car from previous day that they didn’t get to first. If you have all day to wait, enjoy. Want great service, go somewhere else.

-had 4 tires shipped to store in a few days-made appt for 7am that Sat and seen within 10min-was told tire replacement would take 2hrs-got a call 2hrs later that car was done-picked up car and paid—no problemsFast, simple, cheap, good quality tires/work. Staff was nice and helpful.

After reading the reviews, I was a little nervous about coming here. To my surprise it was the total opposite. The service was great. The staff were respectful. Im pretty sure Walmart doesnt reward their staff for a good job well done but Brandon deserves to receive acknowledgment.I was here 8:00am on 10/10/2017

It was very hard to get questions answered and they didnt verify prices with me before they did the work. It took almost 3 hours to get my battery changed and they didnt give me an estimate of time before hand. I had my 1 year old with me. The woman working the service desk acted like she really did not want to do her job and I wasnt called to choose my product. I dont know. I feel uneasy over the whole thing, and would NOT recommend to use this center.

Customer service representative on the phone was not helpful. She seemed pretty negative and more like a barrier to me getting the service I needed. Walmart needs to evaluate the customer service provided by these employees and observe what they are saying to customers.

Thank you Brandon and Julieta for the great customer service and respect as well as to the staff who replaced my tire. I have been to this location twice for tire services and have not been disappointed. I previously went to the location in Landover Hills and was completely in shock at the rude staff there and their total disrespect toward customers.

I brought brand new tires at Walmart and I came in 8/9/2018 around 9:30am for my passenger tire air was leaking. So I shopped around for a while and returned, however I came before some and they left before me . Anyway, the service manager tried to see what was going on about the tire and then the service manager stated I am going to get someone to look at your car around 10:30am. Then I was finally called around 11:35am about my car the whole time the service manager was talking to this Spanish customer for about 30 minutes, I am disabled and standing and sitting is an issue. I believed she couldve checked me out as she talk to the customer as a line was beginning to form. I believe good customer service is checking the customer out in line not having a 30 minute conversation with one customer ignoring the other customers in line and holding up the line just for one customer. I had to say something because I found that unprofessional and rude, more and less poor customer service. I believe that John the store manager need to do some operational improvement in auto department. Need to have atleast 4 cash registers and 4 cashiers ( no one take a break at the same time), hire more mechanics, have a monitor that shows a number when a customer car is done they could see the number by the monitor on the wall ( not disrupting the cashier) and the three lanes have two mechanics working on cars- 1st lane for oil changes, etc., the other two lane lane tires. Open at 7:00 am 3 mechanics should be working, by 9:00 am 6 mechanics working and then 2 mechanics come in by 11:00 am ( to start breaking the early mechanics) and rotate. Management must demonstrate more care about their customers to ensure efficiency organized and productivity. I am sure if there an effective operational system it would increase Walmart auto department financially.

I literally just called to ask for battery prices and got hung up on Wich was very rude. Very displeased.

Very unprofessional and clearly dont care for their customers. I went for an oil change and was told it was a two hour wait. I said fair enough, they were really busy. I came back on my day off and waited for an hour then was told it was going to be 4-5 hours. I asked why couldnt they tell me sooner and they werent sure how long the wait was going to be. Clearly it was going to be awhile but instead they wasted my time. They told me to come back another day. I stopped by a few nights later to ask the best time to stop by and was told right before opening, 7am. Went in the next morning and was told they dont do oil changes before 10am. Very aggravating.

I have got tires from here and often get the oil service. the price is great but that is about it.it feels like walmart doesnt want this in their portfolio. the customer service needs a lot of work. when ever i have come here it feels like they do not want the business. it does not feel like they care which service i am here for. it feels like they just want to get me out the door. there is always hours of wait time and if you end up coming for a tire rotation too, then forget about it. it is going to take the whole day. i keep calling to check if tje car is ready. i have called three times now. the first time i was on hold for 10 mins the next two times the phone keeps ringing and nobody picks up.its really difficult to get a status from the team at the auto center.

I usually visit this location occasionally for basic oil changes and to purchase tires when needed. I arrived at this location on 02/07/2019 at 8am for a basic oil change. When I arrived i was told it would be a 2 1/2 hour wait for a oil change and I decided to leave. Everytime I come to this location they are either short staffed or they have people taking their time to perform basic tasks. I’m not asking this location to expedite their services at the risk of safety but I just think this will be my last time dealing with Walmart auto. I did purchase tires from this location last year but even that was a headache when I needed to utilize the road hazard warranty. I think everyone at this location get overwhelmed and flustered easily and then it leads to poor attitudes and customer service. I don’t recommend anyone coming to this location unless you are the first one in the door right when they open. I enjoy Walmart but I think I’m done dealing with the auto care side of the establishment it’s just to many issues that occur at this location. I have visited other Walmart care centers in Frederick and Hanover md and I believe they have better service and representatives. Be careful entering this location you may be subjected to a host of problems enter at your own risk!

Been calling all morning and no answer on phone at store or tire center done called two stores and the same thing happens no answer just rings

I bought and replaced two new tires here and the service was fast, front desk was great help

I went this store to get a wheel balance and rotation. I was told there was a 4 hrs waiting and decided to leave the car there and took uber home. after 3 hours I received a call from a lady and told me my wheel locks needs to be replaced. I said ok go ahead and replace it. She said I have to take the car somewhere and get it done. I asked to speak to the manager since they replaced my tires there a few months ago. She took my number and told me the manager will give me a call. While I was waiting for the manager to call, 28 minutes in to, I received a call from the same store, it was not the manager. I was told my car was ready to go. I went to pick it up this afternoon, the same lady I spoke to yesterday handed me the key and told me again the same thing, unless I replaced the wheel lock, they couldnt do anything. I was mad. I asked for the manager, she told me she is not available. So sad. I had a lifetime rotation/balance on the tires I bought from them, they refused to do so.

I went there two days in a row to have 1 tire looked at for a slow leak. I arrived at 6pm, they close at 7pm. I was told that they stop taking people at 5pm. Both days there was onlyb1 car in the bay, and no cars waiting. They used be very good, and now they are horrible, and store management does not care; I know this because I went to the manager on duty. Thank you for nothing.

This location has the worst customer service I’ve ever seen in my intire life, it’s ridiculous. The people at the desk are Rude and most of them have no idea what they are talking about . I will never get tires from Walmart you EVER again . I wouldn’t even give them one star. Walmart needs to start hiring people who actually wanna work and do their job.

So Glad I called them first. Lady answered the phone told me, you have a 4 or more hour wait and is like this everyday. She even said dont bring your car here, might as well take it somewhere else; is like this here everyday 4 hour or more. Wow.. At least they are honest, but if this was the receptionists attitude, I imagine what the technicians are like.

Worth the wait! Our daughters Jeep needed new tires, so we ordered them from Walmart online, and they came when promised. We picked them up at WM Customer Service and took them to the back of the store to Tire & Auto. They informed us ahead of time that there would be a long wait, so we ate at Bob Evans, came back, and did our grocery shopping. By the time we were done, the Jeep was done too. The women who work the Germantown Tire & Auto are wonderful. They give great customer service as did the technicians. We were extremely pleased with the service and the price. If youre a patient person, you cant go wrong with Germantown WM Tire & Auto.

So heres the deal. I went there at 8 am (1 hour after they opened) on a monday morning to have my tires, which I already picked out and reserved on a previous day, to be installed only to wait over 30 mins in line and for them to tell me they cant get to my car until noon. The prices are cheap, the warranties are great, I always double check their work after I get my car back and Ive yet to find any faults, but the inconvenience is a bit frustrating. I just wish they hire more mechanics or expand.

Prices are good but be ready wait

I do not recomend this autocare. I went there for a flat repair at 10:40 AM and they didnt start working on my car until 2pm. In addition, I had my tires replaced there a month prior and they lost one of the lug nuts on one tire and they wouldnt own up to their mistake. Staff is also rude and unhelpful.Stay away if you can.

Good prices but looong waiting

I get my oil changes and tires there all the time...the female there are rude.. they need customer service training. I called today to get tires ...same female who do not know who I am left me on hold for 15 minutes ..finally I hung up. TERRIBLE CUSTOMER SERVICE

Expected oil change completion time 2hrs, it’s 4 hours now, frustrating, waiting, waiting, not yet done. Thought of giving review that can help for future customers. Is really Walmart no.1 in fortune 100 companies?! Then who the hell is managing this bloody store?!!!xx

Very unprofessional. People here just walk around and dont seem to work. Also, they dont seem to care about their customers.The last problem is that there were many people in the facility, but no one seem to actually work. Your car will be sit there for hours and you have to wait for hours for someone accidentally notice that your car is there.Expect to waste all day.

I travel around due to the nature of my job and so shop at different walmart. Germantown Md Walmart is the worst I have ever been in. I worked at Walmart many years ago and still love walmart. But this Walmart needs a complete overhaul of the leadership. Long lines with no attempt to open other register to fix it. Customer service is unbecoming of the Walmart I know and love. The staff needs to be trained and the leadership replaced. Walmart is a great store and this shop has to be overhauled to reflect that. The smiles and can I help you find something and neatness and friendliness that is the trademark of walmart is totally missing. When a staff is nice to you at this Walmart, it shocks you but makes your day. These are the things Walmart was built on. Corporate needs to handle this issue and take back the good reputation of Walmart. I still love Walmart and I still think its a great store. But this store needs to be overhauled. However the tire and Lube express is pretty good. I have had good experience in this area which I am giving a one star.

The absolute worst!4 hours for an oil change..... you have lost a customer for life!

Worst auto center ever. if you take your car for an oil change in the morning, they make all kinds of Excuses and say they can not do it that day and come back tomorrow. Very disappointing and Unprofessional staff.

No staff working to change engine oil at 3:30 pm 🤷🏻‍♂️

Today I changed my cars tires at this auto center. I only waited for 2 hours and technician quickly finished the works.

Employees were very nice

It took them 3.5hr to replace two tires. A technician was so FAT, he couldnt get into my car so called another one to get the car into the shop. :)

Checked in at 8 am to get a Oil Change was told by LaShawn that I had a few cars in front of me it would be about Two Hours it is now noon and the Oil change is still not Complete, Mechanics do more talking then working, had I been told it would be more than four hours I could have went anywhere I am so disappointed I had a Appt at noon and because the Truck was in the Bay I missed it!, Beware!, don’t stop here!, I spent 300 on groceries and my frozen food was softened due to the wait!, Management should be Involved with this Area!

Wait little longer, but really glad there service. Thx

Worse place to go.

Bad service I do not recommend ballan to another walmart betterappalling