MUST GO HERE! ADRIENNE (hair) AND ANGELA (makeup) ROCK!!I went here for my hair and makeup for the day of my wedding. The environment is so amazing and they have a coffee bar!! The customer service is incredible. Adrienne did my hair and she was amazing and super nice. Angela did my makeup and she was so sweet and talented. Both ladies did what I wanted and were just absolutely amazing people. Super professional and talented. I HIGHLY recommend and would definitely go back.

Google asked me what I like about Penzone (good quality, professional, clean, etc)...I would say all of the above! I have been coming here for hair, nails, what have you, for years and every artist has been a great value, professional, on time, etc. I always feel so pampered, beautiful, and like the best version of myself after leaving this location. All the artists here are welcoming, friendly, warm, and get the job done. 10/10 would recommend, whether it be for a sample manicure of a complex dye job.

I’ve been to this salon several times and never had an issue. My most recent visit was with Vanessa. She was very nice and professional but my hair cut was absolutely not what I wanted. I have a long bob and asked her to just freshen it up. As everyone knows a long bob is shorter in the back and longer in the front but some how my hair came out shorter in the front then longer in the back? It’s completely uneven. I did not realize there was any issue before leaving because I asked for my hair to be curled and she cut and styled my hair away from the mirror. Nice salon just choose your stylist wisely.

Desiree is amazing! I tend to know exactly what I want, but Im not good at explaining things. Somehow, she was able to perfectly create just what I was thinking. Cameron was friendly, upbeat & so knowledgeable about the products when she was checking me out. She really makes you feel comfortable like youre talking to a friend youve known for years. I will definitely be recommending Penzone to all of my friends!

Came here for bridal party hair and makeup. Opal did a wonders with my makeup and Molly was great figuring out a hairstyle that worked and making it happen. All very friendly staff and relaxing atmosphere. Thank you!

I was referred to this hair salon after the initial salon I chose could not do the color I wanted. I setup a consultation for myself and my daughter with a stylist. The consultation, I thought, went fine. However, I received a phone call 3 days before our appointment stating the stylist was uncomfortable doing these services due to the chosen hair color. (My daughter and I have dark curly hair.) This was noted both in the notes prior to the consultation and our hair was looked at during the consultation. I was given the excuse that the owner was not in the office and therefore could not notify me any sooner than what she did. My consultation was about two weeks prior to the appointment date. The way this situation was handled was unprofessional, not to mention I am left wondering if the reason my hair was not able to done was due to the lack of experience the stylist has with hair on women of color. This was an awful experience and I will not be back.

Athena did my makeup and did an amazing job!! Perfect for engagement pictures! Flawless airbrush and exactly what I wanted!

Dear World: Please do yourself a favor and schedule a deep tissue massage with Savannah. Oh you don’t live in Ohio?? Then I’m not sure why you’re reading this review, but trust me when I tell you to book the appointment and catch the next flight out - ASAP. This woman is MAGICAL and turned my rigid, tense ball of a body into a bowl of Jell-O. I could say about one thousand other amazing things about her, but I’d rather just sit here in my sure to be indefinite state of bliss. 10 stars. A++. Standing ovation. End scene.

Had a fantastic time with Celeste! I came in for a haircut and fresh look after quite a while since my last trim. She listened to the style I wanted and perfectly brought it to life! The experience overall was super relaxing and exactly the type of pampering that I was hoping for. She made me feel so welcomed, and I left positively glowing. Cant wait to be back!

My fave stylist is Miley. She is very good at reading people. For example, she can tell when I want to chat or just sit there. She is also an awesome stylist!

Love coming here for a hair cut. Makes me interested to try their other services.

I was very disappointed in my pedicure service today. Rose was the name of my professional. She informed me that she was new to the salon, but that she had been doing nails for decades. Every aspect of the pedicure needed work. The worst part was the way she prepped my nails and the painting. She did a very poor job of keeping paint off my skin and did not clean up any of her sloppiness. I expected a better experience all around for the price and I absolutely did not get that.

I started getting my nails done by Nancy and will never go anywhere else. They look great every time! Nancy pays close attention to every last detail and makes sure my nails are perfect and exactly what I want. I’ve noticed that both the acrylic nails themselves and polish holds up longer than any other salon I have ever been to as well. (And I am pretty rough with my nails!) If you’re thinking of getting your nails done at this salon I highly recommend going to Nancy!

Was greeted by the stylist, Jasmine. Lovely young lady who began the appointment with one of the most important steps, my consultation. This was my first appointment with Jasmine. She didn’t know me or my lifestyle so she knew nothing about my hair. I was thrilled to be having the conversation. I had a few screenshots of what I liked. She asked me to “pick one”, so I chose one and she began. Trust me she had her work cut out for her ( no pun intended). I had visited another salon 3 months prior to this appointment and that cut and style didn’t go so well. Jasmine was engaging, professional, pleasant, and best of all AMAZING! I will most definitely be scheduling my next appointment with Jasmine in July!

Porter is amazing! I’ve been seeing her for years and it only gets better each visit. She has been able to update my look time and time again. It also doesn’t hurt that she is so fun to spend a few hours with and chat while I get my hair done (when I don’t have to bring my PC and work, lol). I am so picky about my blonde and she makes sure that it is perfect every time.

This is a great place! It’s clean, the staff is friendly and they have great hairstylists. Desiree is my stylist and she does a wonderful job. I have been going to her for years and have seen her do all different hair types. She is a great addition to the Penzone team!

Took my 9 year old daughter here for her Birthday, as she wanted a salon style experience. They were very professional and treated her like a little lady. Will be bringing her back.

Fantastic experience every time! Sydney always listens and gives the perfect haircut! Bonus that I always have a great time and am laughing while I’m with her!

I came in for a leg wax and a hair style. Teagan was the one that did my legs and I loved her! She listened to my stories, laughed, and listened to my requests. Lily was my hair stylist. I showed her and idea and she recreated it perfectly! I’m definitely coming back!

I have been going to this PENZONE location for 18 years and have been blessed to have the same spectacular stylist, Janet Woda, all this time. I could not ask for better service. When they reopened, their safety precautions, the cleanliness of the salon, everything they did to make you feel safe were superior! I call this salon my slice of heaven. You go in to someone pleasantly greeting you, you can sip on a beverage and really relax while you get your service done. No loud noises. No distractions. Just peace and calm. That’s why I keep coming back!

Desiree is great! She does a very good job and she very professional..I’m natural and she’s really helping my hair grow! She’s awesome with color. She knows what she doing

I absolutely love coming to Penzones! Ive had multiple services done, including haircuts, massages and pedicures. Every time I come Ive had a wonderful experience and recommend people coming here any chance I get!

I have been going to the New Albany/Gahanna location for over 20 years. Everyone is nice and professional. Tracee is the best! I would not trust anyone else to style my hair!

I’ve been a client of the penzone salons since I moved to Columbus 5 years ago. I overlooked several poor experiences because I felt the quality overall was worth it. Today, however, will be my last time as a patron here. i waited over 20 minutes past when my apt was scheduled (I arrived ten minutes early so was there a total of 30 minutes and was greeted, checked in, and told my stylist would be down in 1 minute). I asked the front desk how much longer since my six month old was asleep in her stroller and knew I was on limited times. She stated “oh she’s been running late all day. Let me check”. This was the same one who checked me in 30 minutes earlier, saying it would be one minute. She came down and said it would be about five more minutes (no apology still). Even then, I smiled and said no problem. I heard her whisper to the manager and assumed she was telling her about the delay since she made her way over to me. Instead she said “hi. I see you have your daughter here and typically, that’s fine but since you’re also getting a spa treatment we don’t allow children unattended”. I clarified that there was some confusion since I was just getting a cut—no spa treatment and she backtracked and asked “well can someone provide childcare for you?”....I was embarrassed and mad all at once. My sister had gotten her hair done recently with her baby and it was no problem AND more importantly why wasn’t this told to me nearly 35 minutes earlier when I checked in.I will not be making any future appointments here—not because of the error (it’s happened before here and I’ve overlooked it since mistakes happen) but rather because of the cold and unapologetic nature of their response. As a new mom, it look a lot of arranging for me to make this appointment and as a company that endorses female empowerment and costumer-led service, there is a significant disconnect in how this is carried out.

Desiree Desiree Desiree! She’s literally THE BEST.. if I want my hair STRAIGHT(thick hair) she gets it STRAIGHT! If I want blue hair, she will make sure it’s exactly the shade I want! Very professional and friendly at the same time..my hair has grown so much from her being my stylist. So if you want to look ur best and feel ur best.. She’s an expert in all things HAIR!

This was my first time visiting Penzone Salon and it was absolutely perfect. The building was clean, comfortable, and nice. Checking in was a breeze. I had my long hair cut, colored, and styled by Celeste. She was absolutely amazing, personable, professional and extremely talented. Celeste made my experience super memorable and fun. She made this salon experience feel more like a girls day out (as opposed to what could have felt like a very long and boring experience). As a mom, these moments have become more on the rare side for me and I really appreciate them even more so now.It had been at least 2+ years since having my hair done professionally. I walked in with very minimal direction, but Celeste provided exactly what I was looking for. Caramel balayage/highlights, layers for volume/dimension, and just an overall fresh new look. She really nailed it and I loved it so much. My daughter, hubby, parents, friends loved the work Celeste did. I left the salon feeling like a new lady. So a really big thank you to Celeste & Penzone. I really hope to be back soon. 🥳

Massage rooms are a bit plain, dated. But my Therapist was the bomb!! She was young, wish I could remember her name. Came for my birthday. First massage. Im trying to plan my next already.

I had Lauren for a cut and balayage at the Gahanna location and it was perfect. She was amazing, and each visit to a penzones is the same - whether for hair, facials, massage or more. Thank you!

The staff is very friendly and they now serve wine at their refreshment station. I love getting massages my Brenda, MasterMassage Therapist. Ive had her do my massages several times now!

Lisa did a MAGNIFICENT pedicure for me.....Already, looking forward to my next appointment

I had my hair done 3 weeks ago and decided to get my product later. Looked at the sign for Davies volumizing hair mist, the only sign there was was a hair mess at $32. Went in there today to pick up the hair mist I get up to the register and they said $42. I said no the sign says $32. The manager comes out and looks at the sign that says this isn’t the right stuff. The sign for the volumizing hair mist was gone. It wasn’t rhere the last time I was there three weeks ago. And you would think because they failed to put the sign out there with the right prices, that they would sell that for $32. Mind you this product is expensive to begin with even at $32 now they’re saying it’s $42. So I didn’t buy it. After making a special trip over there to get it.

I paid for 2 services this past Friday- haircut and style and Manicure.I gave it a 4/5 experience becausea) Violet did a great job on my long curly hair! I had not had a haircut in such a long time (since December of last year maybe?) and Violet new exactly what I wanted. My hair looks healthier now. I will return back for sure.b) My manicure peeled off after 2 days. And my cuticles on my nails were not evenly trim and polished.

After 14 months of the pandemic I returned and Desiree gave me the greatest highlights and cut and style i have had in a long while. Highly recommend Desiree for her skill, professionalism and expertise !

I showed my stylist my inspiration picture and what I was left with looked nothing like the picture I showed. I had uneven lines and I got balayage but she took it way too close to my roots. When she toned it it was way too yellow so she re did it to try to look more golden but it ended up looking orange.

I’ve been going to the New Albany/Gahanna location for a few years now. I see Celeste for my hair cuts and color and she is beyond amazing! I always leave feeling relaxed and my hair always looks and feels great! I love the atmosphere and everyone is so professional and courteous. I have an appointment next week and can’t wait—it’ll be the best part of my week I’m sure!

Does good work but pricey

My review is specifically directed at the outstanding service provided by my nail professional, Nancy. I am a nail biter with sensitive, peeling cuticles, and with Nancy, I was never at any point uncomfortable. I got an acrylic full set done for a special event, and my nails feel strong but perfectly comfortable - not to mention they are gorgeous. Please see Nancy and give her all the praise!

The staff is very welcoming and management came and asked us if everything met our satisfaction after our haircuts and cared deeply about a concern we had with my husband haircut. They went above and beyond in every way.We will definitely make this our home salon.

Lexi is wonderful! Love Penzone!

Hunter cuts and colors my hair. Always does a great job! Love her!!

I found Lauren Dehart’s information on a FB page saying she worked at Penzone’s I took a chance and booked a style and color - both were fantastic. I went back for a highlight and it’s honestly the best I’ve ever had - the colors are exactly what I wanted. First time walking out of a salon truly excited about my hair color.

This place is like heavens. I have been going there ever since i heard about it. 5 star customer service and very personable stylists and staff members.

Wow. Just had a fantastic massage from Kristina. I had never had hot stones before but have always wanted to try them - they were amazing. Kristina went over and above to take care of my sore spots. She used the perfect amount of pressure. I went in with pain and tons of knots and left with zero pain and zero knots. I will return very soon!

Sasha and Penny are both phenomenal. Anytime I have gotten my hair styled here I have left feeling like a different person.

Cora is the best stylist! She takes care to listen to what you really are looking for. I especially love that Penzone offers ammonia free hair color and their COVID protocols are the best I’ve experienced. Cheers!

Always great service at this location! Lynn is my go to for pedicures we always have a great time and she does an amazing job!

Lauren did SOOOO good with my hair and went above what i expected just in time for my vacation!!

I expected more I guess for the$, the beautician was nice.

Social distancing, masks, temperature taken and a great hair cut.

I was extremely unimpressed with the services I received this past weekend. Multiple issues with quality of work and management not allowing my 6 year old daughter to be with me during my hair appt for a bridal party, but yet allowed another client to have their adult daughter or friend present for theirs. I could go on but I emailed the company and have yet to hear back. Ive never been more frustrated.

I was received by a very kind guy at the door. The salon is big and very clean, although too cold for me... I like it that they are taking measures against covid such as requiring face masks and they are taking your temperature when you arrive. A negative thing was that I had to wait 25 minutes before being attended. I suppose this does not often happen, so I just probably had bad luck, although I never didnt completely understand what happened, the reason of the delay. My stylist was very kind and she did a good job. I love my haircut, it is very professional. It was my first time there, and I think I will return again.

Been here twice in the last three months since visiting family. Color/cut twice with Svetlana. Good experience, friendly staff.

Safety guidelines seem to be met it is very helpful and friendly staff

First curly girl haircut with Brittany she did a great job listening to the challenges with my hair. She did an amazing job. She even double checked ingredients in the products for allergens that would affect my family. Second I went to see Suzanne for a quick wax (I had accidentally booked a smaller window then allotted.) She was very kind and did a fantastic job making sure my brows still looked natural. Then finally I went to Siri for a premier manicure. Shes really nice and made sure I was going to be happy with regular polish before she started. She made sure to take her time. I really appreciated all three of them for listening and asking questions. Thank you for your hospitality.

Always feel treated like someone special. Very friendly staff.

I use the Dublin and New Albany salons. I have had both hair and nail services and I’m never disappointed! When I need a gift I love using their gift cards and they always have fun jewelry on site that I like to add with the gift card. Makes shopping for a gift super easy. They have great staff and I’m never unable to get in with someone when I need to. I don’t always use the same people for my services because of my hectic schedule I usually have to go at the last minute and the staff never make me feel bad for going to other members. They are super understanding. Totally recommend this Company!

I am not pleased with how this is being handled. Beth was not able to help, by me coming in for a consultation how is that going to help. I just wanted my money return for the hair I paid for. I know that Mia the stylist charged me over the price. My hair was ruined, damaged. Do not think that is a lot to ask for, I expressed my concerns to the salon by voicemail and to the stylist any chance I got, also when the stylist saw me in May 2019.Very unprofessional that Beth says well we did not get any voicemails and the stylist Mia says she did not get any concerns from me. I am confident in what I expressed and to not have customer is always right is wrong, i can not believe the salon is ran this way. I am so unhappy with how the salon director Beth is not accommodating to my needs. She was not even considering to help me, her answer was we cannot do a refund. She just made the final decision on one conversation with me. I asked to speak to someone else higher than Beth, basically no one higher. Do not go here, customer is not right at this name salon CHARLES PENZONE.You are wrong, you did not reach to help me, what is a consultation going to do for me. Not a dam thing. My hair was ruined by the keratin bond extensions which is glued to your real hair, the stylist should of suggested tape in or micro beads. So disappointed.

I’m so disappointed with my appointment yesterday 07/28/2020 ... poor acrylic gel services. I did it yesterday and what should last for more up 4 weeks, the gel polish has already left the tips and the professional does not have a good finish detailing there was a lack of nail polish in the corners of the nails, expensive and terrible service.I wish get my money back

Designer - Avery North is awesome. Listen and makes suggestions. I am always pleased! The checkout station needs help when there are new employees. The are not ready to be checking out individuals and/or making appointments. I was pleased I had to wait 23 minutes. Please have someone with them longer for training purposes.

I had a massage with Raquel today and it was absolutely amazing! She asks what areas are bothering you and makes sure to address those problems. Raquel makes sure you are comfortable with everything she is doing during your massage. I just wish I could enjoy her massages more often than what I do!

This used to be a beautiful salon filled with quality employees. It used to be a great experience that I definitely paid top dollar for.The salon is looking pretty old and run down. My facial was just so, so. The woman was very rough with the massage and really didnt work on my face all that much except to put on all kinds of creams only to turn right around and wipe them off.My pedicure was a little better. But both people seemed to be rushing through my service. I could not say I got the pampering I was looking forward to.

Brittany was WONDERFUL! I have multi-textured hair, and not many stylists can do my hair properly, so Ive been doing it myself for years; however, Brittany did! She was very kind and suggested the perfect cut, style, and solutions for me! Ill definitely see her again -- and next time, for color or highlighting! Thank you, Brittany!

Quality messages. Very clean and sterile environment. Everyone wears facemasks, hand sanitizer all around, they check temps at the door. Great customer service. Alcoholic beverages available.

Kay is the best colorist! She always cuts my thick wavy hair perfectly. I will always book Kay!

Let me first say that I have loved coming here for many years. My daughter came from Pittsburgh to begin our Mother’s Day celebration. We came through the front door and said Hi! We’re here!! The employee walking by did not even look at us. She simply said “self check in” and continued walking. When the kiosk didn’t work for us we asked for assistance. She asked for our names from the bar area, but did not tell us if she checked us in. We waited, then finally asked. This individual spent her time chatting with a coworker. My facial with Ruby was amazing, but our unpleasant arrival and treatment by this employee certainly but a damper on our Mother’s Day celebration. Your customers will miss the warm friendly greeting always provided at this location in the past. I wonder if the pros of a kiosk will outweigh the cons?

I am not at all happy with the stylist. I kept telling her she was cutting too much off. She cut off at least 8”! My hair was down to my waist now it’s just below my shoulders. I could have done the same cut at home and saved myself the money.

Jordan was fantastic. My hair looked amazing when she was done.However, the price was ONE HUNDRED dollars more than I was used to for the same service. The girls I checked out with were perplexed and couldn’t explain it. This was my first experience with the Gahanna salon. My stylist of 4 years retired from the Dublin location. I have 2 gift certificates, and if the price stays the same, I will move on to a more affordable salon. It’s not right that all of a sudden I’m paying $100 more. That is not good customer service.

I love this place!! Spencer was AMAZING!! My hair is EXACTLY what we discussed, and I love it! I’ll definitely be heading back to her. The salon is so gorgeous, and I love that there is coffee, infused fruit water, and a full bar available for whatever you’re craving!

My massage therapist was good, but the overall atmosphere wasnt the most luxurious or relaxing. I would definitely recommend Embrey. You also cant use your gift card for tip/gratuity so that was a little irritating. But I get it its policy.

It was an okay pedicure. The description states consult, which did not happen. She did not discuss the length of the toenails before she clipped them extremely short. The description also states hot stones to be applied, I did not see any stones. She did apply various lotions, but did not massage my feet or calves. Polish was on the cuticle which were not trimmed. The wax foot bag leaked in the steamer and became too hot. She did take it off my foot and cooled it down, but got wax on her jeans and shoes ( she was not happy about that). When we were finished she handed me her business card and I had to ask her where to pay. Anyway, I overpaid for a custom pedicure.

I felt the massage was good but there seemed to be periods during the massage which had seemingly long periods of just ineffective techniques in the neck and scalp areas. Moreover, the moments that felt most effective were on the left quad and left shoulder girdle. Ultimately, I am not for trashing someones efforts I will take some accountability for not being more vocal.

After years of searching for a hair stylist who knows my needs, I can say I finally found one! Adrienne (stylist level) was the best stylist Ive ever had. She knew EXACTLY what I was asking for! She was so friendly and very informative about products for my hair.Dallas was the best! She was friendly, personable and she recommended my nail color - since then Ive received nothing but compliments!& last but not least, Eva - aesthetician. She was friendly, efficient and fast!! My brows look amazing.I love this location and I will be returning!!

Love this place and I love the stylist Aubree, she is nice and knows her stuff.

Great service. They are going above and beyond to keep clients distanced and the entire salon is spotless.

I came in for a hair trim and to get side bangs that were slightly below the eyebrows. My trim was okay, but my bangs are above my eyebrows and very short. I cant wear them like this until they grow out. I called and let them know, they offered 20% off my next hair cut, but I wont be going back. No refund offer.

Sydney Kulow is the light of my life! In addition to her cutting-edge hair/color expertise, she and I connect on so many levels. My time with her is truly the highlight of any week; she truly makes me feel like Im her only client. I also LOVE the addition to the adult beverages! I continue to be a very satisfied customer!

I have been a happy customer for several years. Kim (Gahanna/New Albany location) has been cutting my hair for quite awhile and Ive always been very pleased. She is truly an artist and a perfectionist. Ive gotten facials and pedicures over the years and am always happy when I leave. I have made a decision to move to Florida soon and I will truly miss this salon, but mostly Kim! She is such a sweetheart and an amazing artist with scissors!

I had broken up with my previous hair stylist due to his hours of operation (Tuesday through Friday days only). After weeks of looking at various websites and researching stylists, looking at pictures of their work, I finally made the leap and set up an appointment with Clair in Gahanna. I intentionally waited before rating/posting because I wanted to live with it before providing my feedback. Clair is absolutely amazing! She did a great job with my color and my cut! Additionally, she just couldn’t be any nicer! I’ve already booked my next appointment!

My stylist was Kemarie and she is by far the best stylist Ive ever had. She was totally honest with me about my hair, she was very personable and fun. Ive never had someone ask what my hair goals were so when she did i was super happy I picked her to be my stylist. I typically never set up appointments to return but this time I did because I actually feel like Im in good hands. I will be highly recommendrec her to friends and family. Also the salon itself is beautiful and calm. All around great experience.

PENZONE Salon + Spa Gahanna/New Albany is My Happy Place thanks to Adrianne and the most friendly staff ever! And my hair always looks and smells wonderful! Happy New Year and God bless you all!

Christine and Embrey were so completely wonderful!! I will ask for Embrey every time now and there will definitely be a next time soon! My daughter wanted a massage as a birthday gift but didn’t want to go alone. Upon her insistence I joined her. 🙂 SO GLAD SHE INSISTED. We both got a fabulous spa treatment from the moment we walked in. Excellent one hour massage was worth every penny. The environment was soothing and relaxing, the staff was courteous, friendly, prompt (very important!!,) and so professional. Checkout was a bit confusing because the cashier made it so. That’s my only negative response was paying and leaving the tip using my card should’ve been simple. He totally confused the situation.

Faye was very nice and explained everything perfectlyI feel that she is very good at her jobHowever for what I had done, a peel. Was way over priced. I went in and came out looking and feeling the same. She did explain that I would need several peels for a change. It’s too expensive. I won’t book another.

They do a great job here. They listen to me and Im not shocked at the end and upset. Left happy, satisfied, and feeling confident about my hair. The brow girl was amazing too.

Sidney does a great job. I am just making a comment. I have short and very thin hair. It takes Sidney 20 minutes from the time she starts till the time she is done. I am just wondering if people with thick hair that takes at least 15-20 minutes to dry not including the cut, do they pay the same amount?

Aubree does an excellent job with listening and making sure your hair looks how you want it to (if not better). Kemarie does both of my childrens hair and does an excellent job with giving them a cut that looks sharp, but doesnt need to necessarily be styled in order to look good.

This place was amazing. The staff were courteous and sweet. There was all kinds of people there so it made it comfortable and felt like there was no judgment whatsoever. I got a massage from brenda and it was fantastic. Its safe to say Im coming back.

I saw Brittany for the first time yesterday. I have a pixie and have struggled to find a stylist who knows what they are doing. I FOUND HER! Brittany is amazing and I love, love, love my cut and color. Im so pleased. Thank you.

Thank goodness for Jillian at the Gahanna location! Shes fun and does an amazing job with my hair. Since my stylist of 8 years moved to Florida, Ive been searching for someone who is good with short, sassy cuts. Not only is Jillian great with it, she really enjoys doing short cuts!

I came in with a horrible haircut from a previous hairstylist, Kemarie was absolutely the best hairdresser I’ve been to in awhile. She was knowledgeable with my curly textured hair, gave me tips on how to care of it, very kind and professional and did an amazing job fixing my hair. I walked out feeling beautiful and confident. Do yourself a favor and book her! I will definitely be coming back. Thank you again Kemarie!!!! 10 out of 10.

Friendly, helpful, Covid-safe, on time and I received a great hair cut!

Love getting my hair done here. Kat is the best

Alexis was great. She cut my hair like the picture I brought and gave me tips on styling myself. My husband likes my new look and thinks it is the best style I have had.

The stylists and other employees are still WONDERFUL. Dont care much for the new design at Polaris. Seems like a lot of wasted space in some areas and very crowded in others. The bars seem a bit much. Very wasted space.

Hazel was amazing. She immediate found the root cause of my pain and tightness. I left there feeling 110% better. I should have booked 90 minutes. I will be back. Pun intended!!! Lol

My whole experience with this salon was a nightmare. I ended up not using their services but still feel obliged to warn others of their lack of professionalism. I went in for a consultation for hair extensions. I met with Mia and she seemed very nice and someone I would have loved to have worked with. However, the ancillary staff completely destroyed that opportunity. Mia gave me a price and when I was checking out, the manager pulled Mias assistant aside and discussed the price and how it was wrong. Who does this in front of a potential customer? It was so obvious and tacky. Mias assistant went back to speak with her to confirm the price and afterward the manager (no idea her name, she never introduced herself) came up to me and gave me the same price Mia had given me. Cool. So were set. A couple days later I call to set up my appointment. All set again. A day later I get a call back saying the hair will not be in on the date I scheduled so it will have to be later. Long story short, I tried calling Mia several times (using the business card she gave me, the number is incorrect...) but she didnt call back. The number I did get is not her direct number as she told me. It calls a scheduler for all of the Penzones. I will have to say, everyone I spoke to at this number, over SEVERAL days, was extremely nice and patient. I stayed just as calm and patient with them as I could tell they were dealing with the incompetence that is the Gahanna location. Finally at 6 pm one day, I get a call from someone named Nate who claims he is a manager, to order my hair. I didnt have my wallet available so I said I would call tomorrow with my info. So during my lunch break, you know, that short window of time you get as a nurse where you get a chance to sit and breathe and shovel food in your mouth, I call Nate. He tells me a price which is not anywhere near what I had agreed upon. So I told him this and his snarky response was that he told me that was the price yesterday. Not true, at all. And his even snarkier and dramatic response was, I ABSOLUTELY DID tell you that price yesterday. Cool, NATE. Calm down. So I told him to forget it, Im going somewhere else and his very professional response was Well, thats your prerogative. After an exchange of more words, I hung up and sat there in disbelief that a high end salon such as this could have failed a customer so hard. **DO NOT come to this location** Support other local businesses that treat their customers/potential customers with respect, courtesy, and professionalism.

I went on a Sunday, and I loved the relaxed feel. Crisha was amazing, she did a great job with my brow and eyelash tint

I came here for a blowout and a manicure. I loved the nail tech Dallas, she was amazing and gave me exactly what I wanted. However the stylist that gave me the blowout used her heat on 450 degrees on my thin hair. It was too much and my hair smelled burnt and it definitely dried out the ends of my hair a lot. However, the HR team here is great the reached out to me and made it right. They were very thorough and made sure I had a great experience my second time.

I have always been very happy with the facials here, they do a amazing job and I will return for a facial. However, I went in for a haircut last month and it was the worst haircut I have ever gotten. The stylist was super nice and sweet, she wanted to do a dry cut, which I am not in favor of. She did wash it and cut it wet, but my hair is so uneven, you can clearly see how bad it is. All I asked for was a trim and layers. Layers are not blended at all, and my hair looks like zig-zag :( not sure if it was my bad luck, but i am not happy at all.

I had Violet as my hair stylist she always does an amazing job at making my hair look awesome! I would highly recommend her to anyone.

First time there. Wonderful stylist and my 5 year granddaughter was treated like a princess. Definitely will be back !