Gus is hands down the best of the best.My AC completely stopped working and after having 2 unsuccessful AC companies come out, we finally found Gus who saved the day. He came the day we called and went above and beyond to get our brand new AC unit installed two days later. I am pregnant & have two kids and Gus made sure to get the job done as soon as possible. The job was done efficiently, he was on time, and he took the time to follow up and make sure everything was working properly. If you are someone concerned about masks, they will wear it if it makes you more comfortable. He truly cares about his quality of work and it shows! 12/10 recommend! I will forever refer anyone to him!
Excellent experience. Melissa was on time, professional, and knowledgeable. In addition, she keeps her word. I have no qualms referring her and Elite Air to my friends and family. In fact, I already have. Melissa, thank you very much!
A/C stopped working and called Elite and they were very responsive. Melissa showed up quickly diagnosed the problem and made the repair at a very reasonable price. As someone new to the area I would definitely use their service again.
Elite was fast, professional, and knowledgeable. The only reason for 4 stars is due to no mask. Melissa was very friendly and I feel bad because I forgot to offer her a bottle of water. She have me great info on maintenance and care of my unit, do I will be signing up with them because his much she impressed me. Nevermind, they deserve 5 stars.
Elite Air Cooling addressed our issues immediately, answered our questions clearly, and fixed our problem expertly. We’re now on their maintenance plan and feeling great about that. Plus the business is family owned and operated. Highly recommended!
Gus and his team were all wonderful. Gus took his time to explain things in a way I could understand and gave us options to fit our budget. They got us a new unit and up in running in one day. I would definitely recommend him and his team to anyone looking for AC services!
Outstanding professional service in every way and always prompt response to our needs. I highly recommend Gus and his team for maintenance, repairs, and installations!
Thanks for the quick responsive and orienting me.Very professional!
I have had Elite Air Cooling service our A/C unit for a couple of years now. They are always super responsive and professional. They are knowledgeable about our community and really take the time to make sure their work is complete and satisfactory. We use them for our 2x yearly maintenance and they recently installed a UV light in the unit. I am happy with their service and highly recommend them.
One of the best companies to work for, great and professional staff, always willing to go the extra mile for our customers comfort!!!!Also, I would like to thank Gus Mondragon for doing such an awesome job working with my husband. He helped him by explaining step by step how to work the AIC system. As always, they were very nice and professional, answered the phone and answer our questions. I would definitely recommend Elite Air Cooling to install your next AIC system or maintaining the equipment.
Installed new air/heating unit & servicing it—all excellent. Today they installed a surge protector for protection from lightening of outdoor unit. All staff have been highly professional & helpful in every way & responsive! Thank you, Elite!
Your company came highly recommended by a friend and your service is everything she said and more!! Chuck came so quick and prompt, knowledgeable and very friendly!!! It was a wonderful experience. Thank you
Same day service and maintenance of my AC. Let me know exactly what was going on with my system and got it cleaned up and maintained fast! I highly suggest their services and maintenance program.
Gus and his team did an excellent job of determining the correct size of AC and air handler to replace our older system. They were very courteous, efficient and responsive with quality work. We could not be more pleased with the installation. Gus not only promises a quality job, but over delivers. Thank goodness we found Elite Air Cooling......
The other day I found out I needed a new A/C system as the old one finally gave out. A friend of mine suggested Elite and they were all she said and more.Gus came and spoke with me the day I called and although he wasnt the least expensive bid he was the most professional person that I spoke with and he inspired confidence in me so I went with him and his Team.Today they installed the unit and they werwe great...no problems....perfect install....and I loved the installers.I would unequivocally recommend Elite to do any A/C system install. I cant imagine it going any better.
From the first call to get an estimate to the final call to notify us that we passed the final inspection was the perfect experience. Gus was able to walk us through the process, answer our numerous questions and complete the job with professionalism and quality materials. They dont cut corners and it shows. I am very happy with the work that was done and I am glad to know that they go out of their way to provide not only excellent customer service, but the peace of mind that what you went into contract for is getting done. I highly recommend Elite Air Cooling. If you are going to save a few bucks, its not worth it.
Gus always does a great job to explain all the details to me.
So impressed. AC lost power while we were away. Melissa got in touch with me right away and knew when I mentioned we were having our bathroom remodeled that the drain line was likely clogged. She got to the house in less than 2 hours from the end of our call, and had the unit up and running in what mustve only been 20 minutes tops. Incredibly grateful and impressed. Very happy with my choice of HVAC installer and servicer. Good hire, Gus!
Noticed the house was warm at 10pm at night- checked thermostat & it was blank. No numbers, no power, no nothing- & it’s 10pm at night!We tried calling 24 hr services. First two didn’t answer & 3rd was a charm.The service said the technician would be arriving between11&11:30pm& he was absolutely on time.45minutes later the problem was solved and he was out the door!Friendly, professional & we believe reasonably priced. We highly recommended & will always be using Elite Air Cooling
Scheduling an appointment or talking to a real person over the phone was so easy with this family owned business. Customer service and quality is definitely 2 things they are dedicated to.They even have a scheduling service that texts you when your appointment is, when the technician is on their way, and when everything is done. The invoice came right over my phone and I knew exactly what was being done and how much it was.Schedule a maintenance plan with them! They will do the work of reminding you and scheduling it. Today I scheduled a routine maintenance and also got a new thermostat. They sold me exactly what I needed and did not try to sell me a thermostat that has too many bells and whistles that I would never use. So happy with all the work. In and out in about an hour. They showed up exactly when they said they would too. Great company and people. Elite Air Cooling will definitely stay in my book of who to call for maintenance.
Elite Air Cooling is a true family owned business and we will be supporting them!
I want to thank Gus and the entire staff for an incredible experience! Our A/C went down on Saturday night and they were out first thing Sunday. Accessed the situation and was real with us. Scott, Chuck, and Gus all showed up, very professional and thorough. Installed a brand system in less than 24 hrs at a fair and honest price. Highly recommend!
Our AC went out last night. We called Gus and he was quick to arrive. He had it fixed quickly! I had a friend that needed an AC guy the next day. I didnt think twice about who to send her way! Thanks again for great service!
We love having Gus from Elite Air Cooling service our AC system! Hes very knowledgeable and takes his time to do his job. We would definitely recommend him and the company to others!
Gus was awesome. He was very knowledgeable and gave us plenty of options to choose from. Through the whole process, he kept us informed and got the work done quickly. He really cares about the quality of the work he does. Couldn’t have asked for a better experience!
ELITE was a referral from our Landscaping Company. We can always count on them for the best, but this time, we got THE BEST! Gus, the owner, was so responsive and extremely punctual. He came and did the job himself the first time. He even did something beyond his scope. He got lint from inside the dryer by unscrewing the front of the dryer. We had an appliance man here a week ago and he couldnt even figure it out. The dryer is drying like it is brand new and I can feel how clean the house is already by just the cleaning of the dryer vent. We were so impressed by the professionalism of this company, we signed a contract with them for yearly maintenance and his crew is coming in tomorrow to clean our HVAC system duct work. We all know, living in Florida, this is a very important thing to do! And the last thing you want in your home is dust and bacteria, especially at this time in the world! Thank you Gus and Elite.
We highly recommend Elite Air!! They genuinely care about their customers and install quality products. Their communication and punctuality are incredible and the entire team, from office manager to installation crew were incredibly respectful and timely with everything. This is our second install with Elite after they installed an AC system in our guesthouse last summer. Both installs have been incredibly smooth and we are very happy with our service and the new systems. This is a family company and they care about their customers as though they were family. We can’t say enough great things about them!
Very professional, happy with my fence installation...I Recommend this company !!
We were happy with the professionalism and the price. Gus thoroughly explained options and gave a detailed list of promised equipment and services. The workmen were knowledgeable and polite. Amazed how diligently and quickly they worked to get the job finished in one day. Cape Coral inspectors approved the following day. Highly recommend Elite Air Cooling.
Gus was not only an expert in the field, but he came right over the same morning that I called him for his help. He was not only able to solve my problem, but he was able to educate me on the issues with my A/C unit. If you are looking for a punctual, knowledgable, and kind professional, Gus is the guy for you. He will be doing my routine maintenance from now on.
He was very professional and took the time and care to fix my air conditioning.
I was sure I was told a service was included with the one I agreed to but found out the next day it was not. Ok, I was not happy about this but when asked If I was trying to get something for free? This was an insult and since I do not treat people this way, I refuse to be treated this way. So I will be looking for a different company.
I found myself with no air and not sure if my ac unit had died or just needed a simple repair elite air cooling was recommended to me by a friend and I called they sent Scott out to evaluate the problem. He was very honest and truthful with me and reviewed my options carefully. He explained what needed to be done and was here to make sure the crew knew what was needed to be done and where things were even loaning a portable unit to help cool the house a little. The job was done and all was clean and left better than found the work was done exactly as discussed and had no hidden surprises. I would definitely recommend Scott and elite air if you are having a problem with your ac. This year they came and did my cleaning and they are friendly and helpful so again I would recommend them for your ac needs
Very helpful and good prices.We will have elite air cooling as our air conditioning company for now on
Chuck was the technician who came to our house. In my 14 years of living in Florida and having A/C companies come to help me, Chuck was by far the best. He encouraged conversation, and for me to stay with him while he was here working. He was incredible, and so knowledgeable in every aspect.I want the thank him and Gus for a pleasurable experience.Thank you Chuck!!
Gus was awesome! Definitely recommend for all your AC needs!
Elite Air Cooling is an A++ A/C team!Kat was excellent as our first line contact, troubleshooting our issues, keeping us informed, providing us options. Weve been putting band-aids on our A/C for years, and decided to get a new unit, rather than band aid our rusty unit again. Kat was able to provide us a quote on the spot (Saturday afternoon) and we had a brand new unit installed by mid-day Monday. So glad we did! What a difference to have a new unit - with better efficiency!Additionally - Gus (owner) personally brought us a small portable unit to borrow until Monday, to have some cooling in our house and make it a little more comfortable in the hot FL summer.We highly recommend this company.
Ive worked with Elite Air for a few now, they installed the systems in my previous home and just installed a new system in my new house. Great bunch of guys, very knowledgeable and friendly! Gus, the owner, has a great team!! Michelle in the office is also super efficient and friendly!! I highly, highly recommend this company and would definitely use them again in the future.
Gus, Chris, and the rest of the team are the exact kind of people you want to have working on your repair needs. Quick, efficient, communicative about the issue, and beyond fair in pricing and labor. I wish I could give them 7 stars for this experience. As a business owner I’ve had bad experience after bad experience with others in their industry, not this time. I will bring all my business’ needs to these guys. Awesome work, and they have a lot of veterans on staff which means a lot to this veteran as well.
Gus and his team at Elite Air Cooling are the most thorough, professional people I have had the pleasure of working with. They are in constant communication regarding arrival time and are always on time. Kat provided us with a comprehensive, honest recommendation of what would be best for our cooling needs. She was an absolute pleasure to speak with and made sure we were informed and had our questions answered every step of the way. I highly recommend Elite Air Cooling and really appreciate their personal attention and professionalism.
When Gus and his crew came out to our home they handled our situation promptly and efficiently. They were very detailed and organized and maintained professionalism throughout their entire visit. I definitely recommend signing up for their 6 month service plan. I could really tell they take pride in their work and fixed my problem on the first visit! Way to go Elite Air Cooling:-)
I want to thank everyone at Elite Air for doing an awesome job from beginning to end! Weve owned our house in The Plantation for almost 13 years now and have had nothing but problems with our cooling system. We just got back in town and our compressor was out again, the 5th time since weve owned the house. We decided to try a different company. I called Elite Air and they had a service tech here in less than 4 hours. The tech (Scott) was very friendly, knowledgeable and explained everything in layman terms. He diagnosed the problem in less than a 1/2 hour. Our return air system originally installed in the house by the builder was basically to small for the size of the system & house. This was the cause for all of the compressor failure we had gone through. We agreed to terms and they had 3 technicians there the 1st thing the following morning. Michelle whom I originally talked to with the 1st phone call came to the house and went over all of the paperwork, permits etc.., she was awesome. The installers Eddie, Luis & Chuck were all very friendly & consciousness of our house and property, keeping everything cleaned up behind them & their work. Follow-up has been tremendous, which shows me they truly care about their customers & the quality of their work. Thanks again to everyone at Elite Air Cooling we would be glad to give references and referrals anytime. After 12 years our problem is gone, and our old cooling company too.
Extremely professional, and came out within two hours of my initial call to get my air conditioner up and running again, (and we all know here in Florida that is really important)! They got the problem diagnosed quickly and fixed : ). Very fair price and I signed up for a reasonable maintenance program since I have an older system. I am more then grateful! Will definitely use in the future and recommend to friends! Thank you 🙏 Elite Air.
Had the pleasure to talk to Gus. Great person great team he has. Easy talk to talk too got everything i asked for. Deff recommend his company to get the job done.
Gus showed up on time as he promised. He was able to recharge our system to get us through until the new evaporator arrived 2 days later. He replaced the part under factory warranty. His team is awesome. We never knew they were there. No mess.My wife is happy and I am happy. Would definitely use them again .
The Eddie and Luis were very friendly.The new Trane unit is awesome.Chuck was very advice-loaded and gave good pointers.Scott came up with a great idea for my current ducts.Gus made us feel like family. Amazing experience.
Always explains everything that he does.
We had Elite clean our dryer vent system and do a yearly A/C check-up and cleaning. They were on time for the appointment and did a great job cleaning out years of lint in our dryer and vent system. They also checked and cleaned the complete A/C system and Gus the owner gave us some good advice on how to do basic maintenance. This is a company you can trust to get the job done correctly.
I can’t express how pleased we are with Elite Air Cooling! It all began with Field Supervisor, Kat Zito who was very knowledgeable and answered all our questions. We had our job quote the same day, very reasonable price.The technicians arrived on time, explained the process and in less than a day and a half the job was completed. Eddy and his partner were efficient, cleaned all areas they worked in and took pride in their work, their products and the services they provided us. We now have comfortable and clean cooling with the thermostat set at 78!!, whereas it had to be at 74-75 . We would highly recommend Elite Air Cooling to everyone who wants to breathe clean, cool air. ( we had our ducts replaced and engineered to provide better cooling to the master side of the house). We couldn’t be happier ! Thanks Gus!John and Evelyn Stetson
I just had my air conditioner serviced for the first time by Scott from Elite Air cooling. He was punctual, completely thorough &friendly and was eager to answer all my questions. He also explained exactly what he was doing and what Elite does for their clients. The experience was wonderful and I will definitely be recommending Elite to my friends and neighbors.Great Job!!! It only gets better, today 1/21/21 the team came out to install a new Trane a/c system. They were on time, customized the installation to fit the limited space they had to work with, answered all my questions including setting up the wifi thermostat and when they left, it was as if they were never there....spotless but with a great new a/c system..Thank you Gus for making the entire process great!!!
We recently moved into a new home where the A/C was overdue for replacement. We contacted Gus and he worked diligently to provide us with a quote and the most efficient system for our home. Within a week, they were here doing a full home installation. Gus and his team are a pleasure to work with and promptly answer any questions you may have. I would highly recommend them to others.
We Had our first Ac Tuneup done On our three-year-old AC unit these guys are awesome they walked us through every step of the service explain to us every little detail and also showed us things to do while they’re not here to help keep the system running clean I’d like to say thank you for the owner swinging by and to the service technician that was there that explained everything thoroughly This is truly a family owned company that cares about their customers when you see the owner stop by to say hello It just makes you feel like they care we are happy To see a company take pride in what they do!
Called Elite when our A/C unit wasnt working correctly. They came promptly. Turned out there were multiple issues so Gus gave us several options. We chose to replace our unit and it was done the very next day. Kat did a great job of making everything go smoothly. Very professional. Cleaned up everything after installation. Very happy we went with Elite Cooling.
When your a good company word of mouth gets around quick !! I manage an 8 apartment building and when one of the units complained of their AC down I was on the hunt for a company . I put my request for a good AC company on Facebook & a friend responded that her AC went out on a Friday Night at 11pm . She called Elite and they were there within 30 mins and fixed the AC within the hour!!!!Thats impressive !When I called Gus ( Saturday Morning) he had someone at my apt. complex an hour later, fixed the problem and was done in record time !!!!If your looking for good price, professionalism & a QUICK RESPONSE I highly suggest you call them !
Excellent ethics, service and professionalism. Straightforward costing and job proposal. These are qualities you do not find in most service businesses nowadays.I highly recommend it to anyone looking for a reliable, ethical service provider. Blessings!
Gus was very informative and thorough. He identified the issue quickly. He cares about his customer base.
I’ve only had the pleasure of working with Gus for a year. His attention to detail, and explanation of what needs to occur is the best I’ve ever experienced.I first initial thought when I met Gus was I needed a new unit. Instead Gus explained my duct work needed to be replaced and why. The results of his recommendation far exceeded my expectations and I couldn’t be more happy.I can promise your first interaction with Gus or his team at Elite Air will be professional and courteous. I’ve recommended his team over the last year to family and friends.I rarely leave reviews for service vendors because there is always something missing. This review was a no brainer for me, and you’ll know why when you hire them.
Great service and great help. Gus and his team take care of the Air Conditioning and answer calls at all hours of the day and night. Never left waiting or dying due to a nonworking unit!
They are always very easy to contact and book appointments with, very knowledgeable and helpful. Chuck is great!
Great Service!, Thanks
As always, Elite Air Cooling are very responsive to my needs! Last month Elite installed a total new a/c unit in a matter of hours, thank you Wally! What a difference in the air quality!Today, I contacted Michelle, explained my no air situation & Chuck arrived in an hour. He found the problem within the first few minutes, resolved my stubborn, stuck drain and was back on the road in 30 minutes! Can’t thank you all enough for ALWAYS being there for your customers!
BUYER BEWARE!!During a first time service inspection visit we were told we needed a new air handler and A/C unit due to the age of the unit and the air handler in our garage attic was leaking water from rusted out drip pans. The water caused mold to form in the drywall of the garage. Scott assured us he would handle the transaction from start to finish and return our keys to a neighbor when it was all done. A month later our contractor removed the molded drywall to find that there was air starting to leak into the attic because they did not properly mastic and tape the connections. There was also water accumulating in the drip pan already. When I contacted Scott, he advised me to call the office. Also emailed Brandi who told me this was a common problem when systems are installed in the summer. Good to know…Gus wasn’t sure how it would’ve passed inspection that way, only to find out they never ordered an inspection. Arrangements were made for the techs to come out between 3pm and 5pm and arrived at 6:50pm. They discovered they did not pitch the drain pipe and that was why water was accumulating. Fixed the tape and mastic. Inspector came the next morning and failed as they didn’t connect to the proper breakers – needed 60amp and they connected to 70, needed 30 amp and they connected to 40. This prompted a 3rd visit to fix. Every step along the way we had to call and follow up, push and accommodate the many visits to get the issues resolved all the while dealing with their excuses and lack of concern. During one conversation with Gus he agreed to “make it right “ for all the trouble they caused. In the end, he only agreed to send a gift card to a local restaurant but not holding my breath. If that drywall hadn’t come down we would not have discovered their failures until the next 6 month inspection, or when we saw water accumulating in the drywall or our electric bills went up from cooling the attic. The worst customer service I have ever experienced from anywhere hands down!
This company was referred to me by a dear friend of mine. Tj came out to service my a.c. what a fine looking young man!He did such an amazing job! I will never use anyone else. Elite, you now have my business.
I had the pleasure of dealing with Scott Nelson. A good friend had recommended him and told me he was a trust worthy and all around good guy. Believe me I was still skeptic until I met Scott. He helped me out and was honest through the whole process! I replaced my old unit that was on the fritz and couldn’t have been happier. Even the father and son team that installed were very professional and kept a very clean work area all through out my home which had the air handler on second floor. Overall great experience with Elite Air cooling and would highly recommend to anyone in need.
We highly recommend Elite Air Cooling. Our technician, Gus is very very knowledgeable, friendly and helpful.
Great company professional in every way. This company says what it will do and actually does it. Not only do they do it they do it with a smile. I will recommend them to anyone!
This is a rewrite from the original review. I was confused with everything they had told me. My 89 dollar fee turned into 630 dollars, because we were scared our AC was going to stop working. They charged 400 and some change just for freon, we found it on a website a 20 lb for a 120. They also went into my attic and crossed my blower wires. I know this because my husband is mechanically inclined and had been babying our AC for sometime. Once he wired them back the AC comes and stays on til it reaches the correct temp and doesnt freeze up. We had someone else come out they didnt want to speak bad they just shook their head. I will not call them ever.
It’s nice to see that there is still a company that values a customer. Gus is honest, knowledgeable, and can advise the best route to take with an a/c issue. You cal tell his heart is with the customer issue resolution. I say he deserves my business with the value and attentiveness he has provided. He will always be my choice because of his noticeable “to the core” dedication.
I highly recommend Elite Air Cooling LLC in Fort Myers. We left for a weekend trip and came back late at night to a HOT house! AC would not come on. We called Elite Air Cooling around 10PM and they were very eager to help us...even that late at night! Gus walked my husband through a couple of easy steps to try to get us running again (cooled off the compressor with the water hose and then forced the fan to start spinning) and had technicians (Stephen and Chuck) at our house at 6:30AM to make the repair. Pricing was very reasonable and they are all so very nice! Follow up was unbelievable...Gus stayed in constant contact with us before and after the repair to ensure we were satisfied. They sure do live up to the name “Elite”!!
Gus quoted me over the phone since I was out of state and met me on a SUNDAY when I flew in just to make sure his guys had everything they needed for Monday. Chuck, Louis and Wally could not have done a better job. Their kindness, professionalism and hardwork were unbelievable. They were prompt, efficient, FAIR and above all HONEST! I would recommend them to anyone! Thank you Elite team for a wonderful job well done❤️
Back in June I learned that my old A/C was under-powered for the size of my home, was working overtime and therefore needed frequent repairs. I contacted multiple (5) HVAC services in the area to get quotes. Elite Air Cooling offered comparable or better equipment than the others, at a better price. The replacement was quick and painless. They did need to come back a few days later to make a minor fan speed adjustment, but since then everything has been working flawlessly. Very professional and friendly group to work with. They are genuinely interested in making the customer happy. Highly recommend them!
Awesome service! Fast, friendly and most importantly very concerned that I was happy with their work. Highly recommend to anyone needing work done!
Was very fast and easy to work with. Inside & outside untold installed with new vents and filters within two days! Very professional and helpful from the start to the completion of the job. Thanks Gus and crew! Would high recommend to anyone looking from small to big jobs.
Chuck man great guy. Very pro. Great deals best in town. Chuck knows his A/Cs.. very professional down to earth..explains things to the T every step of the way. 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😎😀😀😀😀😀😀😀😀
No high pressure sales, just straight forward explanation of the facts. Gave multiple options to take care of the issues based on what I could afford. Would highly recommend to anyone who has any A/C needs.
The entire team rocks! Who would think in an emergency(AC crashed)that they would show up on a holiday weekend... our system was 20 years old and needed replacing. They went above and beyond, before, during, and after the install. TJ and Cat were awesome... my dogs loved them and so did we!
My experience with Elite cooling was very positive, the tech was on time and very knowledgeable. I was offered many opinions to either fix or replace my A/C unit. The work was performed to my standard and Im quite happy with finished product. Feel confident that Elite Air Cooling will fix your problem, without breaking the bank.
I recommended Elite to a customer of mine. She was concerned about leaking and condensation on her vents. She was worried that she may need to have her entire ductwork re-done. Gus, the owner of the business personally visited her home and inspected her system. He found that she did not need new duct work or a new system. He did NOT even charge her for the inspection. I really appreciate his honesty with my customer and that he treated my customer with respect.
Gus and his family are wonderful! His team does a wonderful job! I would reccomend Elite Air to everyone!!
Elite air is a great company. Kat is a great person to be around. Always on time for her appointments. Super in everything she does.
Absolute the best A.C company ever excellent customer service, very concerned about my situation all my questions was answer and the job was done the exact same day.. definitely will use them again.
I have known Katona for several years and have utmost confidence in having her come to service my home A/C. She is so professional and courteous. I appreciate her honesty and trustworthiness. Thank you, Kat and Elite Air Cooling.
Elite Air Cooling is the best. They came by and repaired my air conditioner just in time for the summer months. The handyman was a total pro and knew everything there was to know about me system. The job was completed promptly and I’m very satisfied.
Gus’s is very knowledgeable and has excellent customer service. They came out and repaired our equipment when 3 other companies could not fix the problem. Prices are very reasonable and workmanship ship is excellent.
Gus and his family, employees & especially Kat, Field Supervisor were 200% excellent, cost effective & I highly recommend them for all of your Air Conditioning Needs. Thank you kindly! Alene Greto
I called for service at 6:30 at night when my air wasn’t working. I had a technician out by 7:00 pm. Gus was friendly and extremely knowledgeable. He had us up and running in about 15 minutes. I would recommend this company to anyone that is in need of service or a new air conditioner.
Im new to this area and my neighbor recommended this company I called them Sunday morning at 7 a.m. And Gus was at my house by 7:45am my house is an older house and the home inspector told me the AC furnace was older but Gus was able to get it fixed I did not even know Gus was the owner I simply just figured he was a technician doing a Sunday service I am very impressed with the way he runs Elite Air Cooling I set up a membership with his company and look forward to his services in the future thank you Gus
My boyfriend and I had a call in to Elite this weekend, within minutes, T.J called us letting us know he was on his way. He arrived, greeted us so kindly, diagnosed our issue and was very professional and knowledgeable. I will highly recommend this company to all our friends and family! Thank you, T.J for everything!
Excellent service, fair prices and professional staff.
Kat is an amazing individual who has a great personality. She goes above and beyond as a professional. I would recommend her for a job, great customer service. Go Gators.
Kat did a great job! She gave me honest answers and went above and beyond! Awesome experience.
Kat is awesome and very informative. Very nice person. I definitely would recommend her.
The team was very nice and polite and also fixed everything quickly and professionally. Definitely would recommend 👍🏽
Earlier this year they installed a split unit ac in our garage and serviced our AC unit. They are very professional and we will not use any other AC company. Best and most trustworthy AC company in SWFL
BUYER BEWARE!! - UPDATEThe unit was installed in September and the first opportunity we had to use it was in November and it was blowing warm air! We called for service AGAIN and Gus came out and said it was some wiring issue, sent his team out to fix who said it was a small issue and had to go get new parts and be back in 20 minutes. 1 1/2 hours later a 3rd employee came and replaced some parts he said had a hole in it. a week later i received an $89 service bill. i called and spoke with the new office manager Michelle who told me if i remove the google review below she would delete the charge! Unbelievable. Checks in the mail Michelle! I have no idea who all these people are who are giving glowing reviews of this company as it surely was NOT my experience with them. Pleasure is not mine. This company needs to get their house in order.BUYER BEWARE!!During a first time service inspection visit we were told we needed a new air handler and A/C unit due to the age of the unit and the air handler in our garage attic was leaking water from rusted out drip pans. The water caused mold to form in the drywall of the garage. Scott assured us he would handle the transaction from start to finish and return our keys to a neighbor when it was all done. A month later our contractor removed the molded drywall to find that there was air starting to leak into the attic because they did not properly mastic and tape the connections. There was also water accumulating in the drip pan already. When I contacted Scott, he advised me to call the office. Also emailed Brandi who told me this was a common problem when systems are installed in the summer. Good to know…Gus wasn’t sure how it would’ve passed inspection that way, only to find out they never ordered an inspection. Arrangements were made for the techs to come out between 3pm and 5pm and arrived at 6:50pm. They discovered they did not pitch the drain pipe and that was why water was accumulating. Fixed the tape and mastic. Inspector came the next morning and failed as they didn’t connect to the proper breakers – needed 60amp and they connected to 70, needed 30 amp and they connected to 40. This prompted a 3rd visit to fix. Every step along the way we had to call and follow up, push and accommodate the many visits to get the issues resolved all the while dealing with their excuses and lack of concern. During one conversation with Gus he agreed to “make it right “ for all the trouble they caused. In the end, he only agreed to send a gift card to a local restaurant but not holding my breath. If that drywall hadn’t come down we would not have discovered their failures until the next 6 month inspection, or when we saw water accumulating in the drywall or our electric bills went up from cooling the attic. The worst customer service I have ever experienced from anywhere hands down!
☆☆☆ Gus is AWESOME ☆☆☆You can call him at anytime of day or night and he has customers best interest first and foremost!!Very courteous, professional, knowledgeable, reliable and most definitely available!!!THANK YOU GUS FOR YOUR SERVICES!!!👍Highly recommend him.
Gus always treats you like family. Always takes care of whatever you need and goes above and beyond to make sure the customer is satisfied. Will never use another HVAC company as long as these guys are in business
Katona Zito is a pleasure to meet. She making needing work a pleasure. I always get anxiety when I need things done or have to deal with people especially strangers. She didn’t feel like a stranger at all!!! Fee comfortable and friendly!
So hard to find honest people in the Air Condition industry but was pleasantly surprised by the honesty andknowledge of my representative Kat. Would recommend Elite Air to anyone.
Owner is very professional and honest. If you have any problems, ask to speak to Gus.