I dropped my car off and wrote a long note stating what my car was doing. It was over heating and I specifically asked for a diagnostic or heating systems check per note on key drop off. The next day, the gentleman started it was just a thermostat. My dad was uncomfortable with the answer he gave so we asked for a block test because he didnt test any of the systems as asked. When I called back to ask for a more on depth look at the car (WHICH I WAS WILLING TO PAY) I was met with screams and he said pick up the car. I dont want to touch car and hung up. I dont knowhow the service is because the customer service was so rude. Im not sure if he was frustrated because we wanted him to double check before we spent any money. He accused me of getting over because I must be getting a second opinion As a consumer, Im allowed to shop around but if he would have let me speak, i would have been willing to pay for a diagnostic or whatever I needed to get the right information. Very disappointed and I have never been treated so poorly by a company.
Outstanding service, quality and very personable. This is my 3rd time patronizing this shop. They are consistent with their approach. Its truly a Pit Crew that will get you back into the race with very little downtime. On my last visit I needed rear suspension work for failed air bags. Towed it on a Thursday night - no scheduled appointment. Received it back on Saturday morning with a new conversion kit at a very reasonable price! Actually lower than competitors (I got other quotes) and no sacrifice of service/quality.Thanks Pit Crew: Kevin, Kathy, Sam, Mark, and whomever worked on my car as well as others Im still getting to know.
They fixed my car at a reasonable price. Sometimes hard to get through but worth the wait. Already have an appointment for another vehicle.
Kevin and crew ARE THE BEST! I brought my car in for one thing…(alternator) … they Found The Real culprit that had killed my battery, alternator, and was causing other problems! THANK YOU KEVIN, KATHY AND THE CREW!! Y’ALL ROCK!!!! (And reasonably priced!)
I will always pick this place for any of my cars service better than the dealership that wanted me to wait until the 30th for a new battery.
Fair price for service. Worked on my vehicles for years. I Recommend the Pit Crew for your automobile needs.
A couple of weeks ago around the end of January my heat went on my Toyota and all that came through the vents was cold air. I took it to Pit Crew because they had done some work for me before on a different vehicle and I liked the work and couldnt beat the price anywhere else. They gave me a couple of quotes based on their best guess on what the problem could be but they wouldnt know until they took my dashboard off. I agreed to the work because going without heat is not an option in January. I get a call the next day, they tell me the problem and the price to fix it, again I agree to have the work done and they order the part. The next day I get a call saying my car is ready and I can pick it up so I get a ride after work to pick it up. As Im waiting behind the glass to check out, Kevin grabbed my paperwork and handed me my key and said have a good one. Im confused at this point because I havent paid and he explained to me that they were able to get my heat working without replacing the part so no charge. NO CHARGE?! Are you serious?! He says yes and take it easy as he moves on to the next customer. So get outta there fast before he changes his mind. Lol. As I was driving home in shock I couldnt get passed and still cant believe he didnt charge me the hundreds of dollars I agreed to pay. Not only that, he didnt charge me anything for time and/or labor. WHO DOES THAT?! I dont know if he remembers me or not but I will never forget him or Pit Crew. Thanks Kevin!
This place is amazing!!! Caring and they keep their word!! Kevin got me through my inspection for free since my plates were expired! Thanks so much.
I have been going here for years they are always fair in price and honest. They never disappoint!
Great job, very professional and trustworthy. This was my first visit and I felt comfortable with their recommendations. A little more expensive than my previous shop, but i feel like u get what u pay for. Furthermore, my previous repair shop that I had a long history with, and a great relationship with,took my credit card information over the phone and told me that they would call me back after they verified the payment goes thru. With my track record and always paying on time there was no need for this in my opinion.I had a honest and loyal history with this particular repair shop. At pit crew on my 1st visit, I gave them my card information over the phone, and they told me thank you and we will see you when you pick your car up. So ultimately, they trust their customers too. Thumbs up to the Pit Crew staff.
I took my car to this place and I received a call from the rudest man ever. His name is Kevin, this man has the nastiest attitude ever. I wouldn’t recommend this shop to know one. Some of the staff there is nice, but when you have an butt hold this that man working there makes the whole business bad. I would never recommend anyone to go there.
My truck was stressing me out Ive been around the city looking for someone to fix my truck and I found the pit crew yes!they are awesome
They did a great job on putting tires on my truck. I had the wrong grade tires and thanks to Kevin he got me the right tires and on my way,
They found the problem and fixed it right away. Friendly and professional.
Went in for emissions inspection and tire rotation. As usual, great customer service. Also got a tire quote and explained it would be a few weeks before I was looking to purchase them. Kevin was very helpful and did not try to pressure me into buying them now. This is why I keep bringing my cars back. Top notch shop and staff.
Very helpful especially to people who arent car techy
Great, honest group of people. they take care of my entire family. Im grateful I have people I can trust when I need help with my vehicles. ❤️
Kevin is auto god !!! Helped me out and found my problem without overcharging me or misguiding me like other shops in the area. I Highly recommend this auto shop.
After the Saturn dealership closed, I was at a loss as to where to take my car. I was referred to the Pit Crew by a friend & it was one of the best decisions I ever made. Trust, fair pricing, easy to get appointments & friendly staff. I have complete confidence in their care of my 13 year old vehicle.
One of the reasons I have my car serviced here is because of convenience but the main reason I return is because you and your staff do a great job at a great price...period.
Always great service at a great price. I travel just over 30 minutes each time my vehicle needs service. I trust them and appreciate that I have them as a resource. I believe that my vehicle has lasted me longer because of their great service and price. My vehicle is a 2011 and will hit 200,000 miles this month.
The work was completed professionally, timely and affordably. All work was discussed before doing anything to the car. Pit crew has never failed to completely satisfy all my car repair needs.
Got me in and out. Reasonable prices.
They went above infinity and beyond to get my car ready in a timely fast friendly and efficient manner. I had many repairs and they were very accommodating. Kevin, Cathy and the rest of the Pit Crew staff were amazing from the moment i walked in the door to the time I came and picked up my car. They took care of all of my car care needs! I will definitely be recommending them to my friends and family. Thank you again for an amazing job!
What I consider their main asset is their friendliness. I called on Thursday for a simply oil change. They did not really have a slot, but they squeezed my truck in and did it quickly. I have used them for years and will for years to come
Fast and friendly service. Pretty reasonable in price. I needed a motor and then after 500 miles I got another oil change from them free.
They are great. Kevin always has taken good care of my familys vehicles.
This place is amazing! Appreciate their great job!
Excellent service. Staff is knowledgeable, communicate with you, and price the work fairly! Best mechanic shop Ive ever used.
I left my car there an they allowed somebody to steal all my money out my car and damage the inside of my car and refused to replace my money sadly I do not recommend going to this business to get work done because you might get your car back with damage or something missing out of your car they left my car unlocked
A1 service all the time, one of the best automotive stations in STL.
I have had my car serviced at Pit Crew for eleven years. Kevin is by far the best mechanic I have ever known. Moreover, he is the most honest mechanic I have ever dealt with. His diagnoses are spot on and will make only absolutely necessary repairs so that the customer does not overpay.Even though I now live in Brighton, Illinois, I still make the trip to Florissant for service. That speaks volumes about their reputation.
Couldnt be happier with all the work they had done on all the cars and trucks I have had for the past 15 years.
Kevin and his staff are extremely knowledgeable and offer unmatched service. Also, they support the local community like few others. Theyre wonderful people.
I took my car to have some work done I was completely pleased with my experience. I have been to Pit Crew in the past and they remain consistent with their excellent customer service. I always feel like Im getting a fair price. I would definitely recommend them for your auto needs. Kevin and the rest of the staff are very helpful. They made sure I received quality work.
BEST. MECHANIC. EVER. Did I say ever? I meant, IN THE WORLD. Ive been to many a turn-wrench but no one ever down sold me before. Kevin is honest and skilled. He will definitely steer you in the best direction. LOVE.
All went well didnt have any major repairs at this time. As always everyone was very polite. Had back tire checked, then patched working good!
Kevin, aka “Mr. God Wrench”, has an incredible persona. Kevin reassures you, and puts you at ease, as soon as he discusses your automotive issues and repair options. His vast knowledge of his trade is second to none! If it has wheels, he can fix it. I highly recommend Kevin, and the staff at The Pit Crew, for any vehicle repair needs!
I Love this place
They can always be trusted to do a great job
Great Service here! Very Knowledgeable, they have a personal relationship with their customers! We have been customers of Pit Crew for years, so grateful they are in our area!Keep up the good work !
They are great and alway upfront about what will be done and honest it the only place I trust to take care of my vehicles
Excellent service. Make an appointment.
Excellent service for my Audi
Pit crew is absolutely amazing they are affordable do their best to keep this cheap and does fantastic work...the thing I love the most is that Kevin will explain and show you whats going on with your car if you dont understand. ..I recommend pit crew for any and everybody with a car problem or just need a oil change ....there the only shop I let work on my car...check em out wont be disappointed
The Pit Crew did another great job for me. I ran over some nails so they checked all 4 tires and ended up patching one of them. I was in and out in no time.
Service was prompt and A+ !! Honest pricing and quality repair service. 5 stars to these guys!
I love the service that Pit Crew provides and will be taking my car there exclusively. Everyone at Pit Crew goes above and beyond the norm to assist their customers.
I was referred to the Pit Crew by the emissions office. I must say that I was very pleased with the service & knowledge provided by Kevin the owner. After reading some of the reviews I am shocked by what I have read because my experience was so pleasant. I will continue to do business with the Pit Crew moving forward. I admit the staff could be more inviting, they didnt speak once I entered nor did anyone passing by that worked there, but with the knowledge Kevin provided. I over looked the others.
They were so awesome!! Great price, great service and to top it off they care about your car! Most shops dont care and want to empty your pockets, not them! I will definitely be back for any little thing I need for my car!
This is our favorite garage for repairs, oil changes, safety and emmission checks AND it is fast becoming our favorite place to get tires as well. The office isnt fancy, but theres an obvious feeling of family among the staff that extends to their customers. They work fast and accurately and theyre honest about what your car needs.
Kevin at Pit Crew is the best! I always get great quick service on brakes, tires, oil changes, and inspections. Been going there for years and they never let me down!
Couldnt figure out what was wrong with car. But also did not charge me a dime 4 the 2 weeks it was there
I do most of my own repairs but when its beyond my ability or I just dont want to do it, I go to The Pit Crew. If I dont do it myself then The Pit Crew is the ONLY team allowed to work on my vehicles.
Best Auto Service In North CountyI’m in denial about any other auto shop existing after patronizing The Pit Crew when it was located on N. Florissant Rd. I’ll take my vehicles to them until the day I stop driving! When I go in for anything, it’s taken care of and the problem is solved... no do overs. The crew is always courteous and friendly. I’m a totally satisfied customer!
Thanks so much to the staff and workers at Pit Crew! I have been going to them for a few years to take car of my car maintenance! They have always been reasonably priced and give fast, honest service! Thanks for all you do PIT CREW!
MOST HONEST PEOPLE EVER!! I traveled to St. Louis to visit my Mom after growing up, going to college and moving to Dallas, Texas. I know a bit about cars but I was far away from home when my SUV started acting as though it lost a valve. A friend told me about this shop and I had doubt. I took my car here and was hoping to get out with under $500.00 dollars expense. After checking my car out the mechanic came in with the paperwork and said it was a spark plug wire that came loose, no CHARGE! I said wow, I will buy you guys lunch and they responded, Take your mom out to eat for mothers day. The people at the counter are wonderful and know how to treat others. GO HERE, YOU WANT DO BETTER!
Kevin and his crew are awesome! Reasonable prices and great work!
They are the best. I do many cross country trips and wouldnt trust anyone else to ensure the readiness and safety of my car. I appreciate their honesty since Im not too knowledgeable about cars and others will take advantage when they can. I wont go anywhere else.
Fast timely and honest
I have received services from the Pit Crew Team and I am very grateful to them all. Kevin walked me through the entire process while servicing my vehicle, in reference to the check engine light and obtaining my registration paperwork. It was sometimes frustrating, nevertheless, Kevin explained every step of the process and this was especially important to me ( as I am a female) there were NO surprises throughout the time of service. I do recommend The Pit Crew team for services.
These folks do amazing work. Mr. Claspille got the check engine lights off for me and every little thing was done meticulously. It is clear that they have a passion for their work. They took there time help me understand what was wrong and how to get it fixed...If you are looking for a great place to take your car The Pit Crew is the best.
Kevin and the whole crew are fantastic. They do great work and are 100% trustworthy. Recommend anyone take their car here.
Kevins team at the Pit Crew were able to get me right in, did a fantastic job. I thank them for taking care of my family and making sure there safe! Thanks Pit Crew!!
Courteous, very knowledgeable, customer care.
Most recent visit was a very good experience. Replaced the plugs and coils. (Even after the 5th plug was determined stuck by a different garage). Vehicle is running great.
This is one of the best car shops around. Kevin is honest and thats really hard to find in the car repair business..
I brought in a 2008 Saturn Aura with engine light on. Acceleration on highway was dangerously slow. The Pit Crew diagnosed the problem as a burned out catalytic converter. After they worked on the car, I was shocked to find that the 8-yr old Chevy engine with 125k-plus miles on it performed better than when I drove it off the Saturn dealers lot brand new. It always had a little hesitation before the acceleration kicked in but theres no hesitation now. I drive up from South County to get service from them because they are honest with proven expertise and excellence.
These guys are great! I was referred to them and plan to go back for my car care needs. They had me in and out within 5 minutes with no problem!
Kevin and the Pit Crew are AWESOME! They have helped our family many times. Honest, fair prices, have NEVER had to go back for the same repair. Absolutely the best shop do not hesitate to take your car here! Kieran & Dacia
Weve been customers for 20 plus years. I would recommend them to anyone. honest and very efficient. Thank you Pit Crew!
Couldnt find out why my check engine light was on until I came to them. They figured it out with no problem and helped me get my emissions done for my car. Highly recommend them to any and everyone. Great place to go.
These guys are phenomenal!! Take care of all my family cars
Excellent service good and fair prices. Recommended for any repair or service.
I have nothing but PRAISE for The Pit Crew Team. Just when it was time for my cars safety and emissions testing the engine light came on. I went to a local auto parts store and the code seemed to point to an emissions leak. I replaced the gas cap and was referred to The Pit Crew. I spoke with Kevin and his team reset the codes and told me to drive it for awhile to see if the engine light came back on. I prayed and drove it over the next few days and the engine light stayed off. I returned to The Pit Crew to have the car checked and it successfully passed! The Pit Crew team could have easily taken advantage of me and made up reasons to search for a leak with added repairs in the amount of $200 - $400...but they didnt! As Kevin stated...Its NOT about the money. Its about making sure you get great service. WOW! In todays society...I didnt know that still existed. WOW!
Brought in my pickup with starting problem from a electrical issue and repaired it the first time!! Other garages could not figure my problem out. Great Crew!!!
Excellent work, extremely professional technicians.okay Im still traveling our country n needed work on car so pit crew again,and again Excellent service, see Im a former Mercedes tech/ shop owner etc.,pit crew does top of the line work,
Ive brought my car here for numerous things like trans fluid, brakes, oil, etc.. most experiences went well with reasonable prices. Had an instance were a ton of grease was left on my brand new $40k car. This place is great for maintenance or small jobs but if you actually need to get something fixed I wouldnt recommend it. They dont guarantee theyll fix anything. I went in to get my car fixed for a check engine light(first & only time coming in for a repair as the other 7 or 8 times were maintenance ). They said it was a small leak & needed to do a smoke test. After hours of waiting they said we cant find the leak charged me $100 & told me I wouldnt pass emissions with no intention of actually fixing the car & sending me on my way. Ive tried to work things out but the lady at the front desk & mechanics seem irritated that Im just trying to get my car fixed in which thats what I paid for. As a manger I at least would have given a discount or an effort to fix the problem but all I got was the run around. Still a good place for maintenance but be warned on making an appointment for a check engine light or repairs.
Friendly, fast and efficient.
The Pit Crews staff is AMAZING!!! My car wouldnt start out of ALL the days (and it was freezing outside) and I asked my neighbor for assistance. They bragged on how great TPC was as a long time customer and confidently stated that The Pit Crew would help me! TPC allowed him to borrow their car jump starting device to take to my home AFTER they were technically closed to help me. They looked at my car last night and determined my battery was done :(! They installed a temp battery so that I could make it home safely, ordered a new battery to have delivered this morning and promised that the new installation would be quick while on my lunch break today. Kevin and the crew were true to their word and I was in and out within 30 mins!!!! My neighbor vouched for TPC and now I totally understand why! Thank you all SO much for taking care of me with top notch customer service!!!
I absolutely love THE PIT CREW...they do an awesome job at a fair price...KEEP UP THE GREAT WORK!!!!. IF ANYONE NEEDS A REPAIR SHOP THIS IS THE PLACE!!!
Had my Harley safety inspected it was quite painless
Excellent Service. Was referred to Pit Crew by a friend. I went in on Saturday at 8. Told, who I later realized was Kevin, all my car issues. He called me at 9:30 saying a might need a tune up (which volvo quotes at $700) and that he would call me back once he got all the covers off the plugs to really see what was going on. Got a call around 11:30 that the car was ready. Turns out all my spark plugs were loose and no tune up needed. He rode w/ me to test drive the car before paying only $75. I will definitely be going back to Pit Crew for all my problems
The owner Kevin is such an honest guy. Would trust my car to no other shop!
The employees not friendly at all..And Kevin Im not in business u r what do that say for u stupid n unfriendly
They went above and beyond and stayed late. I would recommend anyone to go to them!
We always rely on the Pit Crew to keep our vehicles running, oil changes, tuneups, etc. Great guys that do awesome work at fair prices.
Excellent customer service, fast, friendly, and AFFORDABLE! I couldnt be happier with my experience.
Both my son and I have been going here for years and the Pit Crew has always been honest, dependable, and knowledgeable. Theres no one I trust more with our cars.
This place is great. Only place I take my car.
Awesome people and phenomenal customer service!
I was referred to Kevin at PitCrew by my dad. My dad has been going there since they opened and he has always been treated fairly. I was having a problem with my kids 92 civic and I ran out of fixes that I could do myself, so we went to Pit Crew. The crew quickly diagnosed a failed cpu on the car. The part they sourced was expensive, but Kevin let me bring my own part that I got from a junk yard, and they installed - charging me for troubleshooting and installation only. This saved me over $500 off the total repair. I will go back to Pit Crew again.
Great customer service, awesome work for a great price
I was having trouble with my Cranking system ....Every 4-5 days it wouldnt start up.The battery would be drained.....I had replaced the alternator, battery, & the wires on top that connect the battery to the car...I was stranded maybe 10 times a month before I called The PitCalled Kevin asked could He help me, told him my problem & he IMMEDIATELY WITH OUT a second thought kicked in and started assisting me...Sent one of his guys over to Cross Keys Shopping MallHe worked with it, got it started I drove over to The Pit.They called 2-3 hours later telling me my car was fixed and the problem wasnt what I thought it was.its been 7 months and I havent had anymore problem...I Love this Place I try and refer everyone I can to him!Thanks again Pitcrew...We need more Auto shops like you!
Great price guaranteed quality work
Very satisfied customer. Kevin explained the services needed and I will return to the Pit Crew for future repairs.
Had state motorcycle inspection done very quickly
The best work at fair upfront pricing. Thanks Kevin and crew!
I love this place .... and they know how to treat the customers well
Everything was quick, efficient and perfect.