We pulled into Gary’s when our car was overheating. I had no idea what to expect. It was an emergency when we got there. Everyone we worked with was professional and experienced. They communicated well throughout the whole experience. We had to replace the transmission and engine. Gary’s helped us find a solution and make sure we received quality parts at a good value. They took the time necessary to speak with me through multiple phone calls. They made sure the repairs were done correctly and that our car would run without any further issues. I’m thankful we chose to pull into their shop. I can’t recommend them highly enough.
Difficult job due to rare part that had to be shipped in from Hong Kong. Final bill was considerably less than initial estimate. That was a pleasant surprise. Place is clean and welcoming
Gary’s is awesome! They took amazing care of me and my 4 runner. I highly recommend!
I appreciate the customer service. However I feel as though I was over charged. 495.00 was what I was charged for a oil change and to change my wires for a tuneup way too expensive. I’m happy too say that I won’t be back.
Seriously no one compares. Everyone working there is so professional and honest. I always dreaded taking my car in before I found this place. I really feel like they take care of you. 10/10!
So I accidentally dropped off my car at this mechanic instead of another one and they still managed to squeeze my car in and get it fixed within 3 days despite me not having an appointment. Bryan was excellent with customer service and kept me updated despite how busy they were! I highly recommend this shop to anyone. They are very nice and very considerate! I will be returning my car here when I need future services!
What an amazing honest place. I brought my VW Golf TDI to them with an issue that was an original recall on the car. Before charging me the money to fix it, they offered to help me coordinate with VW to see if they would cover it under them. It turned out I was out of warranty. Despite that bummer; Bryan, Nathan, and Paul got my car back on the road. I appreciate their knowledge and compassion. I will highly recommend them for any auto service. My car is a diesel and Paul, their diesel tech, was able to quickly diagnose her issue. They even helped me get a rental to use while my car was down and out. Thanks again guys.
Their work is spot on. Been going here for years. Totally recommend them!
So I took my car into this place because of the great reviews. Now I might say their customer service was ok. But what I didn’t like is that I took my car in knowing that my fuel pump was bad. Just so happened that my car has two fuels pumps so I didn’t know which one. They told me that they would have to do a diagnostic on it to determine which one it was. That was fine after a few days no one had gotten back to me so I decided to call. I spoke with a worker he said that they couldn’t determine which pump it was or if it was even the pump so they had to do another diagnostic. So usually when u get charged $200 for a diagnostic if you get the car fixed there it goes towards your service. Well let’s just say they charged me $400 to tell me it was my fuel pump that was in my tank and not the one in my engine. My problem is they charged me $400 for the diagnostic but none of that went towards what I actually needed fixed. Which is a total rip off cause now they know that you’re stuck with them to do the work. So what would have cost me about $800 at the dealership cost me 1390.00 here. Which is a total rip off. Thanks for the work but I will not be returning to get any work done here cause basically you’re being charged and extra $200 or maybe even $400 before the price of what it will cost to actually repair your car! Lesson learned.
Garys is great! The only people I trust with my car. They dont sugar coat anything or try to screw you around.
WORST EXPERIENCE EVER. Initially the guys were friendly and kind but my insurance company(Progressive) quickly discovered that they were inflating prices and essentially attempting to scam me- after I confronted them about this issue they became extremely rude and disrespectful towards me. At which point I decided to just pay for the work anyway since my car was already there. Upon receiving the car back I discovered they had only half completed the repairs and caused a significant amount of further damage. Which they refused to fix- even after I had another mechanic draw up a list and pictures of everything they did wrong. Please, please, please, do not shop with these people. They inflate the prices of their parts and services- well over the average and the work that is done is mediocre at its very best. I have had an extremely terrible experience with these people that has dragged on for months and honestly left me in a hole. Please be aware, DO NOT GO TO THIS SHOP. They may seem friendly but don’t be deceived by a slick talker with a smile I guarantee you they are overcharging you by 100s if not 1000s.
Garys did a great job on sealing all of the leaks on my 1977 350 small block engine. It was an engine-out effort. I have driven the car on 2 long trips of over an hour each since the repairs were completed. Not a leak! The job took a few extra parts to fix it right - water pump, oil pressure sending unit and a distributor cap and rotor. Then the windshield wiper motor jumped into the list of replacement parts. The engine was done (removed, sealed, and reinstalled) in 2 days. It was a way over the top effort. And very successful. Thanks to Mike, Kenny and Nathan and all the crew at Garys.
I was on my way to a meeting and my battery light came on. Then I noticed my power steering wasnt working correctly. I took it to Garys and Mike and Nathan diagnost the problem quickly. They ordered the parts right away and in less than an hour my serpentine belt was replaced and I was on my way. Thanks to the speedy action of Mike & Nathan.
I love their service I spoken with Brian and he was very professional and nice and kind, he spoken to where I understood everything that was going on, the whole team is very professional, Im definitely coming back for service. Thanks Garys Auto Service and Brian.
I would definitely recommend anyone take their vehicle to Garys Auto Service,as well as am planning to take it there for future repairs/maintenance. Nate was especially helpful in guiding me through every step of the repair process and ensuring that my vehicle obtained its needed repairs.
It was my first experience with Garys Auto Service and I will definitely return. They did great work on my car and kept in contact with me from the beginning. They contacted me exactly when they said they would. Nathan helped me and he was very kind, friendly, knowledgeable and explained everything in detail. Didnt charge me for services I didnt need and told me the items that could wait. I appreciate that honesty.
They restored my headlight lenses and they look like new! They inspected my car thoroughly and provided a detailed report of possible items I may want fixed. Photos were provided. I chose the items to repair/perform and there was no sales pressure. All of my cars will go to Gary’s.
I really appreciate the entire staff. Every single person that I interacted with regarding the repair of my daughters car was very polite.They even put on my daughters plates after hours. I have recommended them to others and will continue to do so.This was my second experience with Garys Auto and was a repeat of the first encounter. Simply wonderful! I will be back for sure!Trish
Friendly service and a fair price. Been going here for almost a decade and I recommend this shop to people whenever I can.
It’s more difficult to write a good review than a critical one. I’ve been going to Gary’s Auto Service for years. I’ve moved away, into the city, but still return to Gary’s when there is mechanical work on my vehicles. So why would I drive 20 miles when there are several within 2 blocks of my place. It’s because I trust Bryan and Nate reliability in setting up work schedules and Gary to oversee good and appropriate work completion. Trust in any relationship is important, when it concerns your mode of transportation, it’s very important. Larry H
My first time at Gary’s auto was a very pleasant one. I’ve heard many good comments about them so decided to try them out. The staff was very nice, friendly and professional. They were eager to perform my service and got me out quickly. I will definitely return to them for any car repairs.
Great job helping me with my truck..
I brought my 87 Ford Mustang to Garys. Auto Service. I had not been able to drive my car for awhile because of surgeries. My car had to sit for a number of years. As soon as I took my BABY to them, I knew I had taken her to the right place. They were professional, kept in contact with me. I was completely pleased with their professionalism and price. Now my car is running like she is brand new. I will be taking all of our cars to them. Thank you for taking such good care of her.
Really great service They picked me up too🙂
Very professional, kind, respectful. Were pleased to have a family owned business that gives exceptional customer service. We have already recommended family & friends for service.A Special thanks to Brian for updates with communication, being up front with everything.Thanks again,Mr. Tommy Simril
I highly recommend Gary’s Auto. Professional, attentive and courteous. Shuttled me home when my car had to be worked on. Keeps you informed and updated about your vehicle. I appreciated that.
Garys Auto is Amazing!!!!!! I was skeptical about taking my car to a brand new shop that I have never been to. Im so happy I did!!!!! They took great care of me and they will take great care of you aswell. Big thank you to Bryan for giving me great customer service it goes a long way!!!!!!!!!
Nathan, as always, is easy to work with and understands what your needs are for the vehicle. The team went nose to tail to ensure my vehicle was in towing condition for my new trailer. Great bunch of people to work with.
I was traveling through Missouri between Christmas and New Year when my car started making a weird noise. I called multiple shops and after talking with Mike decided that Garrys was the best place to take my 2007 Saab (frequently a challenge to find a good shop). I had my car towed in on Monday afternoon. Debbie and Sarah in the office were so friendly and helpful. They were kind enough to let me dog hang out with me in the waiting area.While I was waiting, Sarah helped me find a pet friendly hotel for the night.They made sure that the technician (I believe it was Kenny) diagnosed my car quickly. They determined the problem, even brought the broken part up for me to see, asked how I wanted them to proceed, and ordered the parts.At 8am the next morning, I received a text message that the technician was working on my car. By 12:30, they had me back on the road to finish the last 500 miles of my trip!Everyone was wonderful, I felt the treated me with respect, kindness, and were honest. It was not a cheap repair but I feel like it was a fair price for the work. I would highly recommend Garys to anyone in the area.
Great service here. I took my car to several mechanics and no one could figure out what was wrong. Gary’s Auto figured it out and now my car is running smooth. I’m so happy about it. Thanks Gary’s Auto, I will be a repeat customer!
Well Im not sure how to rate this one. I was visiting my mom over presidents day weekend close to 4 hours away, I wound up getting a flat tire while I was there on Sunday and was needing to go back home on Monday. I wanted to spend more time with her but spent more time at the shop. I know how long it takes to mount and balance a tire, Im a mail carrier and get tires fixed or replaced. My mother and I had waited for 1 hour and a half to replace two tires in the back and to put the spare back in the compartment. When I paid for it and started to get in the vehicle I noticed that the mechanic put new tires on but put the one on the spare instead of the correct wheel. They apologized and he said it will only take 10 minutes to fix. We waited again for an additional 50 minutes more to put the correct tire on the correct wheel. But one good thing they didnt charge me for their mistake and the spare tire that was originally on wasnt safe and they put the other old tire on the spare so it would be much safer to drive..,....... sorry after reviewing your comment Garys auto service maybe you need to hire more people to work. Unexpected especially when the second tire that had to be remounted YOU said would only take 10 minutes and we waited almost an hour longer.
Just the best! So kind, and their work is of exceptional quality.
Garys has been a delightful experience each time I take my car there. Believe me, car service isnt a pleasant thing for me. They go above and beyond to please, not something Ive experienced with any other auto service. They do great work and my car is always in good order after their service.I stopped by after getting new plates. One bolt was rusted and I couldnt get it off. They replaced it and put my new plates on. No charge. Gotta love them.
They did a wonderful job keeping me informed. They didn’t do anything to my vehicle until I gave them the go ahead which is really nice! They worked with my schedule and accommodated me and my family with pick up and drop off times. I will certainly use them in the future for all my car needs.
I took my BMW in for repairs and an oil change and the staff was great. They repaired my vehicle on the day they said it would be ready. They also offer contact free payment to protect everyone. I would recommend them to anyone who needs work done on their domestic or foreign vehicles.Thank youRobert W.
Did good work, took a little longer than expected and the bill wasnt what I expected but overall a good place to get a vehicle fixed.
There are a few things in life you should always ensure you have a really good and trusted one of. Lawyer, Accountant and Mechanic. I dont review often, but when I do Im either very please or displeased. In this case I cant rave enough about Garys. I moved recently and found myself too far away from my Mechanic of 15 years and my search had begun. That search didnt take long as the ratings on Garys are well earned. Theyre even better than my old mechanic. Honest, skilled and affordable. Saved me a ton of money when I had been given an outrageous quote from the dealer and a local chain for a check engine light. I almost replaced my Catalytic converter, but thought Id get one more opinion. In this case actual diagnostic work was done and a small exhaust leak was repaired (same day). All is well and a life long customer has been earned.
Needed to get an inspection before school started. Every other place I tried was weeks out. Gary’s was busy but still found time to get my car in IMMEDIATELY and out within the hour. Recommend this place to everyone.
Extremely professionally. The service advisor listened attentively to all the concerns/issues and asked me to explain something he did not completely understand; this is valuable to me and shows that they care about their customers. After the repair, they gave me recommendations to prevent one particular issue from happening again. My intake had a leak so I had them replace that but I still hear a slight leak afterwards. I would give 4.5 stars but thats not applicable here.P.s. I wish they were open on Saturdays.
Very pleased with the service performed.
Always professional and trained up to date. Great work done by great people. In the office and the shop. 5 stars
Always very friendly. Nate makes us feel like we’re part of the family. But that’s not the only reason we go there with our cars. They do great work and give excellent advice.
The folks at Gary’s Auto are very knowledgeable and organized. They keep you informed and are very fair. I highly recommend these folks. Tom Richardson
👍
Great service. Car done in reasonable amount of time. Friendly staff. I would recommend Gary’s!!!
Mike you all did a great job. I know my decision not to bring my car back because of the engine light on was my fault. I never thought of I had to get new license. I thank you for the great job. I cant blame no one but my self. I still will recommend other to u all. Including myself. But it was driving so good. I was just lazy. Thank you again. I didnt received my receipt. Could you ask Nap to mail it.
Garys Auto provides great service. They have done quality work on my 2004 Toyota Highlander. I trust them to a good job.
Why go to the overpriced dealerships or dobbs? Garys Auto tells you everything wrong with your car from the exterior to interior. True professionals and perfect work
The representative working with me was very experienced and knowledgeable. She explained what could be wrong with my vehicle and what needed to done the remedy the issues. She always kept my best interest in mind. Gary’s Auto Service is competent and honest.
I have been going years to Garys! Its like one big family. Everyone is so nice, understanding, helpful... They go out of their way to provide the best service. The pricing is always reasonable and they send coupons and deals often. The quality of work is perfect! All around amazing place. I wont go anywhere else.
I dont leave a lot of reviews but Garys is the exception. There customer service and professionalism is a cut above the rest. There willingness to work with you, keep you informed and give it to you straight is extremely refreshing. They will definitely have my business in the future.
I had car issues during the covid pandemic... Every place I called could not get me in or if they could, I had to leave my vehicle and be stranded. He kind associates at Garys made sure I had transportation. They worked quickly and professionally. My car was repaired and recommendations suggested... Things that I agreed with. They dont try to sell or force anything on you that is unnecessary. This is my new #1 auto repair shop.
I actually dialed the wrong number and Mark popped up on the line. He was different from any other repair person I had spoken to. Mark made me feel like family. He has so much personality! He called later to explain the detailed diagnostic test he had done on my vehicle. Within minutes I was educated on my entire vehicle in a way that made me feel secure leaving my car at Garys auto. Once I picked up my car after a long day of work Marc still had personality. Thats just amazing to me!!! He explained how I should go about other repairs to my vehicle without breaking the bank. To find an auto service facility whose goal is NOT to rip you off is just phenomenal! Im a member for life, thanks to a wrong number and a wonderful guy who clearly loves his job. Thanks Mark!!!
I recently purchased a used car for my teen. I needed it serviced so we looked at local garages. Gary’s Auto service was rated high. So I gave them a try. Wow the reviews were conservative in praises. They were knowledgeable, helpful and high quality experience. From the diagnosis delivery to my cell phone and conversation about options for repairs. I’m going back and recommend the shop if your car is out of warranty and you wanted a quality professional service experience. Kudos to this shop.
Very pleased with the service and results. They kept me informed during the entire process. Debbie was great. I did not get to meet Ken but I wanted to say thank you also for a job well done!!!
Had a flat tire and they were able to squeeze me in before closing. Great service.
The staff are very kind and helpful. Garys not only perform quality repairs, they offer affordable prices as well. Never a long wait and a comfortable atmosphere. Thank you Nathan, Debra and Sarah!
Brought the car wholesale and took it here to find out what was wrong with it. Garys went over and beyond to help with the process. They didnt try to pull the wool over my eyes like most places did. They are respectful and they are really reasonable, a quick effective turnaround. They are very detailed and helpful. Nate and Marc are AMAZING!!!!! Id recommend this place too everyone. My car works like it is BRAND NEW!!!!!
A buddy a mine referred them to me and I was not disappointed. I needed some exhaust work on my car and they got me in and out the same day. Their price was super reasonable and the staff is nice, cordial and knowledgeable.
Nate quickly and honestly diagnosed my daughters car when the steering went out and AAA towed her to Garys Auto Service. He provided a complete analysis of the vehicle which was greatly appreciated. Honesty can be missing from some shops but not at Garys. Top notch!
Nathan was nothing short of amazing. He was friendly, humorous and got my car done when he said it would be. I will be sending my referrals here from now on!
I was dissatisfied with the overall performance of the job they done with my vehicle. I wouldnt recommend none of my associates to ever get serviced through them. They lost a loyal customer in me I was recommend by my Uncle and I felt cheated out of service.
Garys Automotive is filled with a caring staff of highly trained professionals. You are greeted by individuals who are committed to helping you resolve you automotive issues in the best possible way for you the customer both time wise and financially. I just appreciate Mark so much. Both he and Nathan treat you as of you are their only customer . I thank God for Chriss move to Garys and for him inviting me to move with him. I told this to Mark the other day when i picked up my vehicle. Im glad to be in the family. Ms. MargaretGood morning Mike. All is well. Nathan and Chris are trying to locate a clip for my front passenger bumper and they will keep me informed. Chris is going to replace my new tags for me. I enjoy the top notch customer service I always receive from Nathan, Chris, Marc, and you. You all make my daughter Kemba and I feel like we are your only customers. Keep up the exemplary work. Margaret Brown
Bryan was excellent and kept me aware of everything going on! Great job, friendly, courteous.
So so friendly and accommodating. Thorough with with all details. I highly recommend them to all I know. They are absolutely wonderful and I look forward to seeing them with my other vehicles. Thanks guys you are amazing Trish
I have used the services of Garys Auto Service several times for both big jobs and small jobs. They have always been very professional. They do a great job at explaining options and what needs to be done. I am always confident that they have done good work and never feel like i have somehow been cheated which i have felt at other places. Nate the service advisor at the front desk is friendly, thorough and does his best to make things as easy as possible. I would highly recommend Garys Auto Service.
Very caring for their customers & explain everything to you. Gave me $20 1st time new customer money as discount off my bill. Highly recommend family & friends to them.
Awesome experience, everyone was very friendly and helpful and they were able to get me back on the road very quickly.
The staff members at Gary’s are incredible. Extremely professional, prompt, and forthcoming with what’s going on with your vehicle. You always feel at ease when your vehicle is in their hands. Best service shop I’ve ever been to, hands down!
Garys team is awesome. I have lived in florissant for 22 years. I stumbled on this auto shop looking for a shop that worked on older foreign vehicles that would not over charge like dealerships. They are professional, courteous and take the time to walk through my concerns. You get a full documented evaluation of your vehicle with photos. Its like a physical for your vehicle. Lets customer know everything thats good or in need of repair. I was ready to junk my BMW 540i but so glad I met this team. 👍👍, 🖐, ⭐⭐⭐⭐⭐. I forgot to mention the great experience with my 2002 Chevy Tahoe. Another shop told me I needed head gaskets and water pump. But leave it to Garys to set the record straight. Saved me $$$$$. THANKS!!!
Nate was awesome. Originally was supposed to go in for work a week ago. Sometime popped up and was able to push me back, while keeping me on work schedule.Dropped off my car, they kept COViD-19 guidelines by doing everything outside.Nate also kept me in the loop with updates about my car. Went in for break work, which the inspection said was needed. I asked for an oil change and air filter change as well, but I was not pressured into adding extra work.
Great service..follow up calls as promised...nice staff !!!
Nice fair place to take your vehicle
Very friendly staff, keeps you informed of vehicle status. The courtesy total vehicle evaluation is so helpful. Work done quickly and delivered before estimate.
I was in search of an auto mechanic for my 2014 Toyota Corolla and found/chose Gary’s because of the consumer high ratings! Fast forward 3 visits later. All times I’ve been very pleased with their service and expertise in regards to my vehicle. The costs are reasonable and fair. Needless to say, they’ve lived up to their rating and I’ll be returning soon....
The customer service from the first phone call to pick up is always exceptional. They always get the car in and back to me when promised and it is always fixed the first time. There is never any up-selling.
Excellent service...would recommend anyone there. They located the issues....fixed them in a timely manner...and the front desk thanks to Debbi kept me informed of all issues.
Very courteous sales rep. They explained everything to my satisfaction. They did a great job in getting everything done in The time period that they said they would. Very happy with the whole situation. I will be back. They get very busy when I was there and handled everything in a very professional manner. A well done job by all.
Gary’s Auto always knows how to treat their customers right! Always a great experience! Would defiantly recommend to anyone!
I was lucky that they were open and got me in the same day. Everyone was very professional and gave the right equal time to cliants. I will be going back to them on friday for a minor repair. And my tires as soon as possible.
Great service pleasant fast and affordable I highly recommend Gary’s
I want to share how please I was with the service that I got from Gary’s Automotive. The employees were kind from the time we enter the door. First, I know a little about automotive repair as I study auto repair in high school and in college. So when my Mother in-law Pam and wife Lillie told me they did great work and was kind, I had to see for my self. They were right - great work, good price and as I drove away and return 20 minutes later, Ken came right and ask is everything ok. I did not even get out the car. How do I feel about there service - “I TRUST THEM”. This is were I will continue to bring my cars.
Possibly the best shop in the St Louis area awesome customer service and mechanics
All the staff that I talked to was very professional and helpful.They did a great job on my vehicle.
These guys took care of my brake issues with 100% satisfaction and it didn’t cost me an arm and a leg. Great bunch of guys. Sure wish more small business in the area had the same work ethics and honesty.
Excellent work
Until recently I held Garys to be a top notch auto shop. But recently they diagnosed my vehicle with an issue gave me a quote to repair it. Well I came back after getting my own parts to fix the issue they refused to fix my vehicle cause I didnt use their parts. So I find this to be very unprofessional and border line shady. I dont think I will be using this shop anytime in the future
Great customer service. I felt I could trust their evaluation of my vehicle immediately. Very personable. Will definitely be back.
We could have taken our car back to Bommarito to have the oil changed & tire rotation........and it would have been FREE, under our warranty. But instead we chose to go to Garys Automotive for 2 reasons: 1. During these uncharted times, I trust Garys more from the sanitizing and cleaning end. 2. At Garys they do the work that needs to be done ........... they dont pressure you like Bommarito tends to do to get a ton of extra work done. If fact, it was just the opposite - we were going to purchase a New Tire from Garys, when Mike suggested they try to patch ours instead!! So for those reasons, we chose to spend our money and go with Garys Auto and were not disappointed!! Mike took care of us quickly and efficiently. Could not be happier!!
This is the most competent repair facility in NORTH COUNTY! Very satisfied with all aspects from SUPER FRIENDLY workers, esp. Debbie and Sarah, they rock! And kudos to the repair techs.
Gary’s is always an amazing experience. I am a single mom, and they have never taken advantage of that. I know I can trust them to always be honest with me. They tell me what I need and when, and even why I need it, and that’s it; no fuss, no muss. They have a great webpage that explains all of the services they provide, and you can even set your own appointment online there. I’ve been going to Gary’s for over 10 years now, and I will never go anywhere else.
Mike and the staff at Garys are the best! Their vehicle knowledge is above and beyond, and the staff is always friendly. I love that they email you a complete breakdown of your vehicle and condition of the parts along with photos to back it up. They are honest and not out to sell something you dont need. I will always recommend them to anyone that asks. Thanks for your service.
Not really sure what to think. GARYS has had my vehicle since prior to Thanksgiving 2018. It has been parked in the very same spot every day since. To date I still have NO idea of whats going on. This is a lot time for a diagnosis/ inspection.They came highly recommended for great work and customer service. So far the jury is still out.Im hoping for a good outcome. They must knowthere is just too much competition out here to be handle potential repeat customers in that manner.Wish me luck.Jan 2019UPDATE.......It is now April 2019, my vehicle has been towed back in to Garys Auto Service twice since Januaryboth times for things they claimed had been thoroughly inspected and or repaired .Each time the the staff was very nice. Each time I was quoted an inflated repair charge....., and neither time was a satisfactory repair completed leaving me with fuel leaks and faulty brake system.Three times is the charm. I will NOT be returning with any of my vehicles for services.#CAN NOT RECOMMENDED#DO BETTER
Thanks Nate for getting my car in and out. Always great to see you guys ever three months.
In one from or another I have been a customer since I was 16 a d had my 1st car . Gary was the mechanic at Macs Sinclair then, got his own shop and that where I went for sevice. Now Mike own Garys Auto Service and the service and quality of service is still there. 1968 to the present. Thats 51 year and I am very satisfied.
A few years ago leaving home to meet someone on our way to the lake and I had a flat tire. Drove into Garys, they showed me how all 4 tires were bad, replaced all 4 for me and had me on my way in a couple of hours. I have been going there ever since. They are trustworthy, caring and reasonably priced. Also will take you home and pick you up if you need to leave your car!
Very good service and excellent quality of work.
I honestly can’t say enough good things about Gary’s. I am always impressed by their great customer service and transparency. I would highly recommend Gary’s to anyone looking for an honest, quality place to take their vehicle.