Love the service her...they take good care of my vehicle. Good suggestion on keeping my car in good shape for the life of the car.

This seems to be a good place to have your car serviced. I liked them. They provided recommendations of what I needed and what and when I was going to need it.😊

Today I left my car at this place and my wife and I had the impression that the person who received it wasn’t the best explaining all the details. We asked for a shuttle and they said it wasn’t available (we ended up paying almost $800) and not even a ride. Then, when I went to pick it up, everybody saw me stand at the entrance and nobody said anything until a guy said “I’ll be with you in a moment but never showed up again”. He apologized afterwards when he realized I was there to pick up my car. Ayer paying, the same lady at the cashier counter brought my car, gave me the keys and said “it’s ready”. Nobody told me what was replaced, next revision date, etc. Really? Almost $800 and I got no details at all? They gave a sheet with some information but I expected more. Next time will definitely go to Plano. This location is closer to us but the experience was really poor.

Recommended 100%. Staff is amazing and sales person Preston Burrell helped me through everything with enthusiasm and patience. Thanks guys for my new Nissan Kicks!!!

Excellent experience every time. See Mario or Jairo. Thanks guys

This s bit of a drive but have found that working with Tony it is worth it. He is very conscience about details in their service and I always feel he is watching out to see we do get the best timely service and care. Appreciate the service there given by all.

Great service and went above and beyond by shop manager Juan who personally came to hear my car issues when brought into service for a specific issue I couldn’t figure out!

Mario is the best! He is the reason I drive best other Nissan service centers to come here. As long as I have a Nissan and Mario is at Metro I will be a customer!

I purchased a vehicle here about a year and a half ago and this has honestly been my worst experience purchasing a vehicle. Once they take your money they do not care about you. Say goodbye to any answers you need.I have spoken to MANY “managers” here and everyone just gives you the run around and doesn’t have an answer for you. Dustin the general manager will never give you a call back or pick up his phone. Brian Wilson will tell you he has many customer to take care of as if I’m not a customer myself. I’ve been trying to cancel my gap insurance for 6 weeks with many many many problems that occur in the process.Like I said you are no longer a customer as soon as you purchase a vehicle from them.

Great customer service. I pulled up easy check-in. Waiting room nice and clean. My car was washed and vacuumed. Easy check out.

Juan in service is a very knowledgeable and honest guy.Highly recommended.

My issue is with scheduling. They will tell you one thing on the phone and when you get there its a whole different thing. When youre coming from 25+miles away its a major pain to have to drive home without getting anything done because the person you talked to gave incorrect information on multiple accounts. I will never go to them again

Great spot to buy a vehicle just opened May 1st. will work with you,special financing available new ownership from California. No games and no back and forth we want miss yiur business.

Mona blackson was amazing she helped me with everything I needed. And I feel like they really watch out for their buyers.

I started coming to this service department about a year ago. I’ve always had amazing service and never had a problem. I love the complimentary car wash they give. The waiting area is very clean. They even have snacks and water/coffee for the customers. The cashier was nice and friendly. The last time I went I used the drop off service since the service was going to take about 3 hours. The driver was an older gentleman and he was very sweet and friendly. The service advisors, Mario and Quincy are the best! I will keep coming back!

The staff at Metro Nissan is ALWAYS courteous and professional. They do great work at a reasonable price. And the courtesy car wash is icing on the cake. You can get an oil change on any corner. But I drive a little farther for their superior service.

Always a pleasant experience. And you cant beat the 3 for 1 oil change deal!

BE AWARE. The price they advertise is not the true price youll have to pay. They install a bunch of useless stuff on the cars, new and used, and then, when you get down there, tell you its gonna cost $2500 more than they advertised. Ought to be illegal.

We bought a Pathfinder recently. The staff was great. I will be back for a second purchase in the near future

Excellent ServiceVery friendly n courteous

ALWAYS ALWAYS always...I am treated with the BEST service and BEST deals. All of the staff is knowledgeable, personable, friendly, understanding and relatable. God bless them, seriously. Shouts out Mario, he is real!

Got my new 2021 ROGUEThank you Carlos.

The service was good .but I was there for 5 hours . That was to long

Took car in for a recall. Was greeted immediately by service Aaron, my advisor and given a complete breakdown of the repairs needed with a time frame. The Aaron kept me up to date with repair. They completed the repair ahead of schedule and I was on my way.

Excellent service and great people. Explain all that will be done and ways to save money as well.

Overall, the whole service team is super helpful. I dont know all the names, but Ive worked with John Mendow quite a few times and have always had a wonderful experience. This evening, I had the pleasure of meeting Miguel in the Parts area. Miguel was attentive to my concerns and accommodated me with my wipers. You can tell his care for keeping customers happy is his top priority. Thanks, Metro Nissan Service and Parts.

Amazing costumer service. John took great care of us and gave us more than fair prices.

Great place to purchase your next vehicle Mario that works in the service department is awesome and has great 5-star customer service Always friendly 😀 Thank you for always making my day when i come in to get my truck service 👍👍👍

Metro Nissan is a great place to work! Great managers and the owner is a great owner he really cares for his employees. I recommend this dealership to anyone who wants to have service done or if you want to buy a car. People here really care about our customers.

Yet another experience at Metro Nissan, to say the least; but, I also believe in patronage. After booking appt, I was waiting at Service 650am, to open at 7am. Well, Metro opens at 730am. So, I will be spending a couple $$$ while waiting to pick up my car in a few days. Although not the best, I continue giving Metro my vehicle because they are the experts with Nissan. Cheers!!!

This has been the worst Nissan experience I have had. I literally live miles away from this Nissan. My mistake was coming here for my oil change.I usually use the one off 75 in Richardson. We decided to.come here since its closer.We had a service adviser named John. Well due to Johns horrible lack of customer service, we will NOT come back to this Nissan. I rather drive to Richardson. Our entire family owns Nissans and definitely none will use this department. I can guarantee you this. Use Courtesy Nissan. I regret giving this service department any business . Lesson learned . (Hint- this may be the reason why you had ZERO customers the entire time we were waiting on our car)

Do not do business with this dealership! I have been getting jacked around since the day I bought my car. Had to call corporate to get things done and I have also made a complaint to the BBB. Bought my car in September and I still do not have my tags! Not professional at all and definitely not customer oriented.

Always rt in the service guys are great.. Thanks Aaron

Great professional service and everyone is very polite!

I purchased a new Nissan SUV for my wife on August 10, 2019. I must say my salesperson Andrew Pendleton was absolutely fantastic. Andrew went out of his way to find the right SUV for me to buy and I highly recommend him. I had a great buying experience at Metro Nissan.

Very nice and attuned to their customers.

Perfect

Everything about this place was more than I expected. Salesperson to Finance Manager to Service Manager made me feel like I was a loved family member..I have already recommended people to them.

Think before u commit anything with service. They will suggest you different thing every time u visit, also do not expect any customer service from them.

I normally do not look forward to purchasing a car. It always seems that when I arrive at the dealership from the second I lay eyes on a car the conversation with the sales person turns to price. “If we can get the cost to a rate you can afford will I leave with the car today?” As a result, I normally do most of my shopping online and only go to the dealer if it looks like they have in stock the car I have in mind. In this case, I really didn’t think I was going to buy. I had never driven a Murano but they had the model, year and color I was searching for. I made contact with a salesmen, Andrew, online and he invited my to come in during lunch for a quick test drive. When I arrived the car was pulled up in front of the showroom and Andrew was busy with another customer. Rather than trying to juggle two customers another very friendly salesmen, Justin introduced himself and took me to see the car. Immediately this was a very different experience. Justin asked me a couple of questions about why I picked the Murano and then proceeded to show me features that lined up with my needs. He knew more about the vehicle than I did- Image that ! I felt so comfortable with the experience that I bought the car- Now the reason for the five stars- When purchasing I had a couple minor issues with the used car that we agreed would be corrected. One item required a replacement part so it would take a couple days. A few days later when the part was in, I was contacted to bring the car in to be serviced. The Customer Service Rep, Sarah was very friendly and accommodating. From the time I arrived at the dealer everyone I came in contact with, and I mean everyone was “Customer First”. Can I get you a bottle of water, is there anything I can do to help. Here is the remote for the TV – watch whatever you want. As I waited for the rental car, I discovered that they were not confusing me with a local celebrity; all customers were getting this level of treatment. The owner of this dealership has built a culture of amazing customer service.

Luis from the service department really helped me out. He was very professional and tried his best to find out what issues my car had, he explained everything to me and was very helpful.

Cool

Trash Trash Trash try another Nissan spot this place is trash to high and always trying to get over on people

Took my 2018 Leaf for the 1st year service.- they did not check tire pressure- they did not rotate the wheels- they did not apply BMI Software Update workaround to Rapidgate- they said they performed the battery checkup- they said they performed the recall for the battery plates- they did not fix loose USB port- Passenger seat was returned greasyThey provided a loaner car. 2019 Kicks SThey charged my car to 100%

Exellent

These people are liars and scammers. Said AC compressor needed to be replaced for $1400. Turns out it only needed to be charged!!! Cost me $65 somewhere else. Bunch of low life crooks here. Clay Cooley is an evil man.

Ok prices A good job

Wonderful people

Very friendly and informative staff

Nope...never again! I had a check engine light come on and they were going to charge me 140.00 to (get this) look at it...i took it to a neighborhood garage...and they (looked at it) for free..., luckily the light went off ..it was a loose gas cap...

Short wait / knowledgeable staff

Always Great Service and Feeling of Family at Metro!!!!

Always great service

Fast service

Long waiting

Shop

Excellent attention

They welcome you well!

Great service