My Toyota Avalon had an issue with a front wheel vibration at speed. I brought it in to the team at Tokyo Town for a diagnosis and repair. I was greeted by the delightful Peggy at the front desk who took down all my information and made sure I had a ride.The Gentleman working on the car called me just a few hours later with the diagnosis of a worn out wheel bearing. He felt it was possibly both but wanted to work on the one he was sure of first to ensure that it was not just one. I appreciated him putting in the effort to confirm his diagnosis instead of just charging me for both. At the end of the day, it was both unfortunately.A few hours after that I got the call that the car was ready I and stopped by to pick it up. Great service and I will be back. I appreciate the fact that they have loaner cars available even though I did not need one on this occasion.

Rude owner!! Avoid this place owner makes you feel stupid.

We have used Tokyo. Town for over 30 years to service all of our Toyotas. We have owned 5: one FJ62 Landcruiser and four 4Runners. We also use them to perform pre-buy inspections of any used Toyota that we purchase. They are TERRIFIC! Knowledgeable and honest. They have a respect for older Toyotas and know what should be repaired and what can slide. They keep our Toyotas running in tip top shape. Its not unusual for our cars to exceed 200K miles! We love Tokyo Town! Highly recommend.

Wonderful! Always trust these folks with my auto repairs. The work is done right, the advice is good, and at a reasonable price.

Great and kind service at an affordable price.

I found Tokyo Town after searching for Lexus mechanics on Google and I am so glad I found this place! I wanted to try an independent shop instead of a stealershipI brought my 2004 Lexus IS300 in for defective tail lights and brake lights. I had spent a couple days trying to solve the issue myself. I replaced the bulbs/fuses and tracking down the wiring with a multimeter, but I could not figure out why my lights werent working. Luckily, Mike was able to track down the root of the issue and fix it in just a couple of hours. I appreciated that he called me a couple times while having a look at my car to keep me in the loop.Although I dropped my car off at 7am, they were running a bit behind and my car wasnt ready until the morning after. This was no issue, as Tokyo Town provides complimentary loaner cars.I saw some reviews knocking this shop because of their loaner cars. I will admit, the vehicles in their loaner fleet are a bit dated, but might I remind everyone that the loaner cars here are COMPLIMENTARY? This isnt Park Place Lexus, so if youre expecting to be given a brand new Lexus, youll be a bit disappointed. However, with the money you save having your car serviced here, you could rent a nicer vehicle if thats really a concern.Bill runs a great shop and most importantly, the mechanics here are HONEST. As someone who personally works on his own cars as a hobby, I appreciate the honesty and transparency which is sometimes hard to find from an auto mechanic. God forbid I need to come back any time soon, but I will definitely be taking my Lexus back here next time it needs service!PROS:- honest mechanics- great prices- new customer discount!- complimentary loaner carsCONS:- loaner vehicles are a bit old (not really an issue for me, but worth mentioning)All in all, I would highly recommend this shop if you are looking for a Volvo/Lexus/Toyota specialist.

My wife has loved this companys people and quality of service for years on two Hondas and a Volvo!

Brought my Lexus there last week for my first time there. I was very pleased with the attentive service I received. It was nice that they even gave me a loaner car. Ill be back. Have already recommended to a friend.

The folks at Swedish Auto gave me a great price to replace the drivers side visor. Service was quick and the visor is working great. They even gave my a $50 discount for being a new customer. I will definitely visit Bill and Ken for future Volvo services.

We have been going to Tokyo Town for years. Great service and prices. Quality work. Glad they have the drop off for after hours. We trust them and know they are never going to try to up-sell us on a service we dont need.

I have coming here off and on for 20+years. Friends of my wife had our business for 5-7 years but I always keep coming back here. Recently bought a used Honda for inspection and now having a/c inspected since they pointed that out when I bought the car. I trust them and that is more than I can say for most mechanics I have visited in the DFW area. I have a strong mechanical background but dont have tools or time to fix cars. This is where I go.

Awesome experience. Welcoming and took care of my issue efficiently. Plus the shop has a nostalgic feel full of history. I will be back.

These guys are amazing. They are very honest. I had some problems with Chevy these guys repaired it at a fair price and gave me a great warranty with it as well.

Had them take care of a laundry list of maintenance items on my Honda. Reasonable prices, free loaner car, and friendly customer service. Will use again.

Great service at a fair price. Ken got my car running better than it did when I bought it!

Amazing honest service!!

Great mechanics, knowledgeable and will let you watch them while they do the work and explain what is being done to your vehicle

Got oil change, headlights and brakes done on my Lexus. Everyone is polite and did a great job

I own a Toyota and a Volvo and I will not take them anywhere but here! When I first moved back to DFW I was going to dealers but could never trust what they told me nor could I handle their prices. I now go to Tokyo Town for everything including oil changes. These guys know their stuff and are very direct and honest. Its also so cool to know the guy who is actually performing the work on my cars since they dont have a lot of turnover (95% of the time its been Ken for me). They will also let you rent a car for very cheap if you need to drop yours off!

Great service. I will be returning.**** Update****I was wrong. Will not be returning. Came here consistently for a couple of years. Bad customer service when it came to communicating. The mechanic Mike is a great guy but other than that do not return. Look for somebody else.

Honda Haus/Toyota Town. For most of the 13 years that I owned my Honda I took it here. These people make you feel as if you are in good honest hands instead of a car repair shop and it is true. On top of that imagine how reassuring it is that every time Ive waited on service, customers coming and going would take the time to stop and assure me that I was in good hands.

The owner and the entire staff are awesome! They have serviced my Volvo for 28 years!

After my car passed its 100,000 mile mark, I dropped my car off to have it inspected for problems. Swedish Auto - Tokyo Town did an exceptional job! They provided me with a loaner car, updated me later during the day with the issues they found, and performed all work at a very reasonable price. The staff is friendly, knowledgeable, and takes pride in keeping cars running as long as possible. In fact, they have a wall in their lobby with pictures of drivers next to their high mileage cars.Highly recommended.

These guys are direct, honest, and treat you like part of the family. It is nice that the same mechanic and same faces are almost always there when I bring my car in... and you get a chance to actually speak to the person working on your car to ask questions. I never had this possibility when I took my Lexus into the dealer. Prices are fair. I highly recommend!

Honest shop that wont recommend service that doesnt need to be done. Mike was professional and helpful. I would recommend this shop if you need work done on your Honda/Acura/Toyota, etc.

They did a basic diagnostic, and wanted to do more work, but I declined and I would not take my car here again. They claim compassion by offering multiple financing options, but when you tell them no, they take offense, sigh, and get frustrated at the customer. The customer service model here is not up to par, so I would not have them work on my car. I am a pretty tolerating, laid back person with a long fuse, but if you want my business, then you gotta treat the person, not just the car.P.S. - Bill, per your call to my wife, to have my Google review removed - I feel that is borderline bullying and another symptom of a broken customer service model. Id recommend against doing that with your customers (especially since I left this review months ago and Google just now decided to approve it, so your call came out of the blue.) However, if you had just called to listen, learn and get our feedback and really talk with us instead of threatening to report my review, then you would have gotten a lot farther with us. Also, our star-rating probably would have gone up in stars instead of down.

Knowledgeable, friendly staff. Excellent work at a fair price. I cant recommend them highly enough.

Superb Volvo (& Japanese) car service @ fair price. Top notch integrity. They know the trade. Always recommend only needed work. Free loaner cars. Friendly staff.

Excellent and Reliable Service! I have been taking my Acura, Honda, and Lexus vehicles to Tokyo Town - Swedish Auto for over 15 years. They are trustworthy, honest, and reliable. I would not take my vehicles anywhere else for service. Their team is awesome!

Kept our 1989 pre-Ford Volvo going for all 11 years that we have been here. Reasonable pricing. Highest integrity. Absolutely recommended.

Great mechanics, knowledgeable and will let you watch them while they do the work and explain what is being done to your vehicle

Outstanding honest service. we took our v70 wagon there for 5+ years until we sold it. Will bring my new s60 there for ongoing maintenance as well. Bill and his team do a great job.

These guys are grea!. Bill Signs runs a great shop. Service is always courteous. Ive been coming here for years. Mike, who services my Toyota tells me what I need to do, but also what I dont need to do. I trust Swedish Auto to do the right thing.

I have been going to Tokyo Town - Swedish Auto in Carrollton for over 15 years. Knowing I can trust the service is invaluable to me. A great group of people to do business with!

Probably the best service I have ever had for my car. Ken explained what he thought the problem might be, found the kink and reminded me that my car will make funny noises if I keep putting cheap gas in it. Since I plan to put at least another 100,000 miles on my little red car, Swedish Auto hasnt seen the last of me.

Called and was given excessively high quote for general parts inspection.

Great mechanics, fair pricing, and the customer service is superb. The only place in Dallas that I let service my Acura.

Ive been a customer since 2006. Through 1 Volvo, 2 Hondas and 2 Toyotas. I have actually been inclined to purchase these brands because its what they work on. Great, professional, honest, thoughtful service.

A very decent auto shop. They know what they are talking about.

I have had a long-standing relationship with Swedish Auto/Honda House - I took my Volvo S60 to them for everything for years. They never tried to upsell me on anything, they were honest, and they explained every problem and fix clearly. Every time I left the shop, my car drove better, giving me great confidence in them.Now I have traded in my Volvo for a Honda Accord, and I take the car to them for every type of repair and maintenance. I even live farther away from them than I used to and still make sure to not go to anyone else - except for two weeks ago when I needed an emergency oil change so I took it to a place near to where I was. That shop (which I will not name) told me I needed repairs that I did not need, and did not catch everything that needed to be done - they wanted to replace one side of control arm bushings but both sides needed to be changed while telling me that repairs were needed that were not needed. I chose to consult Ken at Swedish Auto/Honda House and he knew exactly what to fix, and he charged me less than the other place quoted me to fix one side - and Ken did repairs on both sides!I highly recommend Swedish Auto/Honda House - they aim to do things in the most upright, honest, and legitimate way every time. The things alleged in the bad reviews seem out of character for Swedish Auto and Honda House, and after 4 years of taking my Volvo to them, and a little over a year of taking my Honda to them, I feel I know them well enough to call out those bad reviews as illegitimate.

I would like to thank Kevin and everybody At Tokyo town Looking for a mechanic is like looking for a needle in a haystack,but I found my needle with these guys they were there to help out in not only it was quick to fix my wifes car thank you guys you had earned a customer for life

Not going to go into details but Ive had a horrible experience with a business to business transaction. Very disappointed by the morality that was shown.

Stay as far away as possible from Swedish Auto. I took a Honda in for a vehicle inspection. They claimed that the transmission had a major issue. I took the car to 2 other shops the same day and they could not find absolutely anything wrong with the transmission. Charged $100 just to inspect the car and got that completely wrong. I would give 0 stars if I could.

Great service