The staff are extremely amicable. It is a new property with best amenities and features compared to all other property in the adjoining areas. With beautiful lake view and spacious rooms, washrooms, walk in closet and patio (with lake view) it offers one of the best places to reside. I would strongly recommend the Lakeside Lofts as I had an amazing experience during my stay here and certainly look forward to staying here in the future.
WORST apartment ever! My car was broken into at my own apartment complex, and packages are keep being stolen. When my car was broken into, I went to the office with a police officer but WAS ASKED TO SIT OUTSIDE while they talk about my own issue, which was very rude and unprofessional. I feel very unsafe and insecure being at my own apartment now.
Its been 5 months since we rented this place and the only word I have for this place is WOW. The staff is very very helpful and considerate. They keep the property very clean and well maintained. The beautiful lake views are just breathtaking. The amenities are great too, though we have not been able to use much of it due to the covid situation though staff is taking all the care to make sure that place is being sanitized all the time. The best part is they have great rental deals and referral programs, so dont miss on those. Happy to help answer any questions.
This is for the future residents of this property, the Property managers do not behave professionally, Whatever are the issues with residents they are supposed to give respect when they talk. They talk very rudely specially Danielle and Jack. They got just the job to talk properly to residents and do some documentation work, they cant even do that properly and take out their frustration on the residents. They literally forced me to complete some paperwork when they were supposed to take responsibility for that.
Love the area and prices were great. Unfortunately a bad attitude and poor service left a sour taste in our mouth. A Sorry excuse for “customer service” made us back out and look elsewhere
Lakeiha Strain (Leasing Consultant) was very knowledgeable, professional, punctual, organized, and friendly. She is an excellent example of what apartment touring should be!
Love it here! I do not understand how anyone could rate this complex any less then 4stars. I’ve lived here since October of 2020 and honestly the only issue ever had was the fire alarm going off in the morning, which has been taken care of, management and leasing agents are great and responsive. I’ve never encountered any issues, I’ve only had to request maintenance once which they came same day. This community is quite, well kept and the lake is beautiful! I believe this a steal for the price, also I like I can take my own trash without having to pay so much like most complex. And utilities after rent really isn’t much. I will recommend this place.
Glad I found the right home for me! My water view and pool view is excellent!!! The staff and management especially Danielle Kaya the leasing manager has been the the most courteous and understanding. Shes always respectful and caring about any issues that arise and need to be taken care of. High five to Viktoria, Lakia, Brenda, Jake, Jovanni as being an excellent team!! As for maintenance they are on top of their game all the time. (Francisco and his staff ..good job guys!!) Overall....👌👍👍Thank you guys!Ted
Loving it here. I live in the apt surrounded by lake on all the sides it’s heavenly and can’t get any better than this! It’s like Vacation.
Currently living here, great place and amenities, the biggest thing for me is that it’s nice and quiet. Staff are nice, Lakeia has helped us out a lot!
Honestly, it’s Jake’s poor customer service for me. I’m not sure what low budget stale coffee having call center they found him, but send him back. Totally unprofessional and horrible customer service.
Please avoid any properties managed by this company at all cost. My brother submitted an application for an apartment at Lakeside Lofts in Farmers Branch, Texas. His application was denied. The denial of the application is not the issue. The issue is that they claim the deposit to hold the apartment is non refundable. In Texas, the only thing that is non refundable is the application fee. Texas Apartment Association guidelines state that the deposit is only non refundable when the application is APPROVED but the applicant does not move forward with the lease.
I recently moved here from North Carolina and Devra helped made the transition easy. You’re greeted with a smile every time you walk into the office, and if there’s a maintenance issue the team is on top of it. For proof of how amazing the front office are; all of them personally signed a birthday card and gifted to my daughter and that was very sweet! Lakeside also offers great amenities from the newly opened cafe to the swimming pools. The location is also great because you are close to DFW airport, Love Field, shopping and 635. I’m super grateful to be here and appreciate the great service from the front office team. 💕
The property looks amazing and Nakia was really helpful getting me the information I needed.
God bless this apartment, these false fire alarms make your life worse.. I Have never seen false running for 1hr and that to early in the morning and the noise level is too high.. In my last one year I have seen this alarm go more than 6 to 7 times and literally early in the morning sometimes in deep sleep at 5AM and everything is false alarm .. I would think twice before moving again!
Ive lived here for 8 months already and loving it. It still feels like I just moved in. The staff here are just exceptional, honestly; the manager Danielle was actually one of the reasons I chose this place. She makes you feel at home and for me, that was important. The apartment homes are new, beautiful and located in a nice area, I would definitely recommend this place.
Management and maintenance are responsive and helpful.
We love it here! Javoni was amazing we just said yes right away! The girls just love them!! Always sweet & helpful! Everyone in the office! Danielle u are just the nicest & make everything so easy!!
We just move to this apartment a months a go and we have been calling to fix the floor that we found has a lot of white spot but no one come to fixe it also they is a problem with hot water we alwase have to warm up water so we can take shower honesty the worse apartment that you can live in.I don’t recommend it
I was in town visiting family and had an issue which required maintenance departments assistance, so I called them and they came over within an hour or so. The maintenance guy Francisco was extremely nice and fixed the issue right away. I have lived in apartments where getting assistance like this was a complete nightmare so I can truly appreciate the prompt service!
Awesome, thorough staff who keeps us up-to-date with all COVID/HEALTH & community news. In the midst of being in a pandemic they have still managed to put together events for the residents to not only feel like this is a place to stay but, a home. Thank you to the staff for always being there when most needed. Also, the location is BEAUTIFUL!!!
I am a new tenet, and the leasing process has been super easy! I got a great deal on my unit. Jake and his team have been very helpful answering all my questions and dealing with my busy schedule. I appreciate them.
Check out the specials they’re having and their beautiful property. The office staff was so welcoming, made me feel like I was at home. Danielle also has a great personality. I would recommend anyone who’s leasing to see Javoni, Danielle or any of the team.I really appreciate y’all, thank you
My Aunt is Danielle the manager here, she is very responsible, kind, and gets things done unlike many apartment managers. This place is very nice and I come and visit sometimes. Very much recommend leasing here!
One of the worst experiences of 2020 that have rolled into 2021 is living here at Lakeside Lofts. Other than the view and being able to take walks near the lake, there is not much good here. From the day I moved in and my movers being unable to use the elevator (it stopped working that day), to the paper-thin walls above us, I have had too much to complain about the property. The infrastructure of the building was poorly built so you hear adjacent neighbors too clearly.Oh, and within 6 months the alarm has gone off 12 times, with it happening mostly between 4 and 8am. This was not the experience I was wanting for my newborn and wife who is recovering from labor. I am hoping that things change, but am more interested in just getting out of this place and forgetting this experience (only recalling when I need to warn someone about living here).
Javoni is an amazing leasing agent. Always goes above and beyond with his customer service and always willing to help. I would recommend Javoni to assist with you anything you need. He is very professional and pleasant which made me feel right at home!
Probably the most false fire alarm I encounter in my whole life. This this time at 4am, last time at 6am, and the one before that was at 9pm. You never know, how fun:)
One of the Worst Customer service. They treat you like prince and princes only before you are leasing apartment. As soon you are resident, they treat you like (put the baddest word yourself here ). Things are fancy here but if you need help and go to resident office - expect laugh and blame from folks there and their Manager. The 6 weeks free thing is a trap, they will loot you after a while. And the Lake is not even a lake, in summer you can play soccer there.
I absolutely recommend these lofts. The location is great, and the trail around the lake is a MUST !! Javoni Tubbs was my leasing agent. He was very patient and answered any questions that I presented to him, and his attitude was aways consistent. If your thinking about leasing here make sure you schedule your appointment with Javoni !!!
Best View from my apartment. The people who work here are always so pleasant. Plus I have a cafe to grab coffee on the way to work! Great place to live, the maintenance always finishes my requests timely.
You guys really need to fix the false fire alarms or someday people will die for real when there is an actual fire. It sucks to wake up at 4 for no reason with false alarms.
We decided to rent here because of many many reasons. These are brand new apartments with gorgeous views. It has wonderful staff— big shout outs to Daniel, Cody, Jaovani and also the maintenance guy Francisco is awesome. These people as well as all the other staff members make you feel comfortable and at home. They strive to give you best and are flexible to accommodate your requests. The floor plans are very spacious and extra storage in the apartment makes it unbeatable. Plus they have great promotions going on. Also not to forget amenities that they offer including gym, River walk and of course breathtaking infinity pool.We looked at many apartments into north and west Dallas areas but none of them come close to what lakeside lofts has to offer. Definitely worth every penny.
I love working at Lakeside Lofts. Its a beautiful community! I truly enjoy taking my lunches on the pool patio, looking out at the lake!
I wanted to do 5 stars, but simply couldnt for one reason only....design flaw of the air/blower handlers for the apartment I am in. When it turns on, it is impossible to have a conversation without yelling, or watch the TV without having to turn it up. This is simply something that I could not have tested when walking through the apartment back in February. My husband cant watch TV in the living room at night because I go to bed early, and I cant watch it in the morning, because he is still sleeping.Overall, this place is amazing. The views, the location, the trails, the customer service. My husband and I had issues with our key fobs to enter and exit various places. Danielle (the manager) talked to the security company within 24 hours and it was resolved.Weve also chatted with various staff regarding minor issues weve had, and everyone has been very helpful. The only complaints I have are minor, and Im sure they will be worked out as the complex grows.One thing I definitely love is no trash valet. The complex I lived in previously had valet trash and quite frankly, it was disgusting. People pile up trash at their doors with no regards for other tenants or the folks collecting it. I prefer not having valet trash for these reasons alone.To those wanting to rent 1 bedrooms when you are a family of 3....please read the Texas laws....this is not the apartment complex denying you because they want to. They are bound by laws just like everyone else.Overall, we love this place, and hope to stay here for quite awhile.
I’ve been here for two months. So far everything is working out great. The staff has been very responsive in any request submitted. Property is comfortable. Great neighbors.
Moved in 3 months back. Experiencing the feeling of real home which i never felt before in any. Fell in love with the kitchen and hall area which are so spacious which reminds my home back in my country. And the staff are so cool and will respond promptly in any issues.
I am a current resident of this condominium and I do not recommend it to anyone because we are discriminated for just being Latino mainly by the manager Danielle and the white security guard who created a tough and is even Latino. Alert stay away from this condo because there is no fixed rent price because the most expensive water on the planet is paid here.
Love my new apartment! Everyone in the leasing office was very helpful as well. Thankyou.
Just got approved here! I am very excited to be moving in! The apartments are beautiful & the leasing office staff are very helpful and friendly! I am so excited to be calling this my new home for the next year!
Very nice complex!
Chelsea is a amazing leasing agent she always there when you need here and go above and beyond to make sure you are taking care of. Thank you so much ❤️❤️❤️❤️ .
We stopped in just to check out this place because it is near where we are building our new place and we may need to rent until it is finished. We very impressed with the young man there, Javoni, he was very plesent, professional and knowledgeable. If we do rent I think it will be here.
Absolutely worse apartment. Consistently have false alarm in the early morning. Locked the garage, wont let resident out when theres alarm, today theres one hour long alarm, from 6:30 AM to over 7:30 AM. Dont live here if you need to go to work in the morning, because they wont let you to.
This is a new apartment complex in Farmers Branch and by far the worst one!! The building is settling and has a ton of electrical and plumbing issues. I have been living in apartments the last 10 years and never seen or experienced living in a complex with this many issues! I suggest if you are looking for an apartment in the area, stay clear of this complex! In the last month fire department has been out 3 times!! This place has extreme electrical issues! I would stay away at all expense. Not worth buying top dollar for a place that is a dump!!
Prospective resident, I am pleased to report that Lakeside refunded 50% of my 400.00 deposit after me and my wife decided not to lease with them. We went through an ordeal to get back something from our deposit. However, Ill increase my rating of this property from a 1 to a 3 since they did return half of what we paid them. Thanks Lakeside.Reverend D. Sledge, MS, MABS, LCDC, LPC-S
The management and maintenance have not been professional. Ive been here since February. Not even a month in I had maintenance enter my unit without notice, luckily my security cameras caught them, after calling the front office to see who was in my unit I was told it was maintenance in my place. I never received a phone call or notice that someone will be in my place. They tired to cover their tracks after the fact, once I threaten to contact the police.Now today, 6/29/2020 maintenance tried to enter my apartment again without first knocking, and the funny thing I was on the phone with Danielle Kaya at the time of the incident. He only knocked the second time after realizing someone was home.I feel very unsafe here, they do not respect your privacy here, they will enter you place without notice. Next time Im practicing Castle Law!
If you are always looking for professional and respectful interaction with customer service, this is probably not the place for you. I have been living in Lakeside Lofts since the end of February. Honestly, the only reason I selected them was that they didnt have a garbage valet service, which is my preference, as I believe most places do a terrible job of managing the residents from making a mess with the garbage on the door. In some interactions I had on the phone with different office workers, someone told me to look for a video on Youtube when my dishwasher was not working. Several emails were sent to the office and also one to the manager due to the poor service and the fact that they had to send someone twice to my apartment to fix a wire that was supposedly the reason the dishwasher was not working (keep in mind that these units are new and, based on the condition of the devices, they are probably refurbished and are not new). The other bad customer experience I had was yesterday with a guy named Cody, who identified himself as a leasing manager and had the audacity to tell me over the phone when we were having a conversation on the phone that, instead of talking to him about a problem with a parking permit, that I should have complete the process on the computer instead of staying on the phone talking to him about this issue.. When I confronted him for being Rude and unprofessional, he hang up the phone.After that, he still sends me an email trying to prove me wrong, instead of avoiding communicating with me or at least send an email apologizing for not being professional on the phone.If you care about customer service, this is not the place for you.Other problems that this location is also facing are the following:Dog poop and pee in the hallwaysExcessive garbage on some floorsThe doors were scratched and uneven.It may take more than one request for them to correct the problem in your apartment.Poor customer service after you signs a leasing agreement.PS: I have emails and photos to prove it, and I decided to write this review because it was not the first time I had a problem with them, and they also didnt email me with a response since the last issue was notified regarding the poor customer service from Cody.
The place is great ! But, OMG the fire alarm ! It keeps buzzing during midnights and early mornings for no reason. The leasing office doesn’t take any responsibility of informing you if that was a real issue or a false alarm. We evacuate every time and stand outside, no one bothered to inform. I have a newborn and evacuating with a newborn is real tough. I was discharged from the hospital and there was a false alarm the same day, It was horrible experience to run outside with my newborn. Sometimes it takes 50 -60 mins to get it turned off by officials. And the leasing office team is rude and they act like it’s not a big deal. I do not recommend to rent this!
I’ve chosen to lease here for many reasons. 1) The staff makes you feel welcome right when you walk into the door. They show you around the community, but also engage with you in a way that makes you feel like you’re already apart of the community. Of all the offices we stopped at, this was the warmest welcome we received among multiple staff members. Shout out to Javoni, Cody, Chelsea, and Viktoriia- they all know me by name when I stop into the office to get fresh popcorn. 2) The location of Lakeside Lofts is second to none. The infinity pool overlooking the lake was breathtaking,And is right next to direct access running trails. We love strolling along the path at sunset and feeding the ducks. It’s such a peaceful setting. 3) We are completely in love with our lake view floor plan, and got a heck of a deal on it fromThe look and lease special. After exhausting all of the other new apartments in our 5 milesFarmers Branch radius, the decision to move to Lakeside Lofts was so easy. We hope to enjoy it here for several years to come. Danielle, the manager, is doing an awesome job and we can’t wait to see how the entire project is going to turn out.
We moved to this place recently and one of the best places to live in area. A big thank you to leasing consultant Lakeiha Strain, we wouldnt have moved if she wasnt there to help us. I havent seen such a helping person in all my 15 years renting. Lakeiha was so much patience to show the apartment, explain all details over the phone, small tour around. We really like the warm welcoming attitude of all staff and making the move easy. Overall i would recommend this place to all my family and friends
Assist. Manager Chelsea Haynes was very helpful and recovered my car with no fees when my car was towed by mistake by a third party company. She turned a bad morning into a good evening.
Terrible, The fire alarms triggers every month for no reason, I have seen it happen for the 5th time today. The most terrible thing about the fire alarm is the alarm will go on early in the morning disturbing your sleep . Literally sometimes at 4AM. Te good thing is the lake view but again the walls in the apartment are so thin. Even if the tv volume is less than 10, your neighbor can hear it .
The complex workers do not take Care of your apartment and non liveable conditions they expect you to live in!!!
Javoni is a great leasing agent.Very genuine, and knows what hes doing when it comes to leasing. Great personality and customer service. If you ever go tour Lakeside Lofts ask for Javoni.
Flawless move in experience. Thanks to the whole team, especially Chelsea the assistant manager. Coming from a realtor, this is an awesome spot to live at !
Where to start, the management is doing great job to keep the standards up. VIKTORIA did Awesome job through whole process from showing to move-in. She is very knowledgeable hats Off . We booked the appartment 2 months in advance and believe me its worth it.Lakeiha is superb and always there to help and answer every question. Everyone else is nice too.Everything is perfect the layout, views, floor plan,bedrooms and bathrooms are huge,hallways are always clean and sharp. A lot of parking space. Would recommend 100% .Trash room is sometimes crowded mostly because people dont follow guidelines.
Javoni Tubbs was amazing and very helpful. He made sure I was taken care of. He answered any concerns that I had and not to mention very professional.👍👍👍👍
Leasing Agent Viktoriia is a Rock Star. She was professional, knowledgeable and has lots of patience. Showed me around this amazing place and thoroughly provided details regarding amenities and apartment. I would recommend this place for anyone looking for an apartment with nice staff support! Guys, keep this property in mind and have a tour with Viktoriia!
Worst worst of the place that I have ever lived. Too many restrictions and clauses in the leasing agreement compared to other apartments in irving/farmers branch. I would 0 starts if I was allowed for sure. Poor construction and crazy noice during quite hours. We live right below 2402 apt, and folks in 2402 makes consistent too much noice after hours. A few days back, my husband went at post midnight around 2 am to talk to these people as they are making extremely loud noice and walking entire night. At that time, there were more than 8 people staying in this apartment. Crazy people.
The place itself is gorgeous — stunning views across the lake, floor plan I love, and conveniently located. Cody Gray was a huuuuge help — answered my questions and showed me units without trying to sell me something I didn’t need. Love the place. 👍🏻👍🏻
We couldnt be happier living at lakeside lofts! From the start as we toured with Victoria who was super kind, Lakeside lofts stood out from all the rest. Dannielle, Chelsea, Joavani and the rest of the staff that we have talked to make you feel right at home and have been super helpful if we ever have questions about anything. The apartments are brand new, the grounds are well kept, and the community has been great. The location is perfect. Located right near highways 635 and 35, you can get you anywhere fast. There are also walking trails and The Elm Fork Trinity river right outside your door. I would highly recommend Lakeside Lofts if you are looking for a new place to call home.
Of the worst that can be found gentlemen. Currently I am a tenant of this place and I regret a thousand times of having chosen this site. It is a very nice place but with bad treatment. Maneller English. She throws the door in your face. She comes to your apartment to annoy you, according to her, because I cant use my music in volume 10 inside my apartment. And worst of all, they cannot use their washing machines or bath because they will want to charge them at the end of the month an exaggerated amount of water, to the point of wanting to charge you a thousand dollars for just water.l Danelli the most rude maneller please if the owner saw these terrible comments about that lady she should change her workers. This lady is rude. She throws the door in your face
Gorgeous .. refreshing views .. great staff .. Danielle, Jiovani etc .. peaceful surrounding atmosphere by the water. Love it.
Awesome place to live and shout out to Jovani for being very helpful with the move. He was very helpful in helping me choose the apartment and made sure I got the right apartment.
The staff was friendly... apartments are spacious and absolutely gorgeous. Cody was the best leasing agent I’ve worked with!! He toured property and offered to show me all the floor plans and different apt styles!!
Couldn’t rent there the same reason another person gave it one star. A family can’t live in a one bedroom .
We checked out many apartments in the vicinity but none of them clicked the way lakeside did...from the lake view to the floor plan to the amazing leasing staff it was really good to find such a great apartments finally....Cody was really great in helping out and making this process as easy as possible...
Beautiful community, super dog friendly. Everyone is kind.
Javoni was a pleasure to work with, he is professional and knowledgeable, not to mention down-to-earth. The property itself is beautiful and in a nice area in Farmers Branch. I recommend Javoni 100%, you will not be disappointed!
My car was hit in their parking garage. I called the front desk and reached Brenda who was not compassionate, unsympathetic and indifferent.Customer service in this office has been poor since the first time I visited last year.
Love the view and the trail.
We are still building it! Should be nice once complete. Good floor plans.
Worst leasing staff ever especially Chelsea... They charged me $200 first and then told me I could not have a baby living in a 1 bedroom apartment with me and my wife and would not issue a refund. Nasty thieves!! DONT MOVE IN
Very bad attention from the manager of this apartment condominium I do not recommend it to anyone the alarm sounds every morning for an hour the office staff are very good not including the manager treats you very badly the security staff is not from good deal with the tenants of the apartment before renting in this place think about it the place is very nice but the staff that works in it is not the most appropriate Brenda and Yohani very good person thank you
I do not recommend this apartment complex to anyone I have been living here for only 4 months and I have had the worst experience living with this rental complex, the security personnel dressed as police are a very unpleasant person, and rude to the tenants themselves place, in short for me this complex does not have a rating or a star thanks🤬🤬🤬🤬
This apartment is new and clean but you cant bring your own washer and dryer.. they already have theirs set up in the unit and they will not take it out.
This place is a complete disaster - stay far far away - the courtesy officer thinks he owns the place - the GM is rude and lacks competence - there is spiders everywhere - packages are constantly missing - they keep knocking on your door all hours of the day on everyone’s door saying that there is a smoke smell coming from your apartment but no one in the apartment smokes - like find out who it is and deal with them but stop harassing everyone.
Very spacious and quiet environment
In this place we see natural things to lose weight