I am astonished by the quality of customer service, Bill & his Wife are very good folks who genuinely care about taking care of those in need of service. From the moment I called, to the moment Bill left, my heart was full & knew we were in honest care. I have never in my life had such good, honest, caring tow service. A lot of recovery places around here this time of the year, will try to ring you up an arm and a leg. Please, do not waste your time or money on another service, you will be glad you went with these guys. Thanks again, keep up the great service!!

Darren from Preferred Towing got our fake Jeep out of a snowy mess on Ester Dome. This guy aced it. Save-On Towing didnt even bother showing up. Darren, youre awesome!

Ryan was great. He called ahead to obtain some details about my problem and came prepared to help. He provided me a time frame in which to expect him and he arrived in that time. He was kind and funny, and made me feel so much better about the issue at hand, explaining things as he went about getting my car loaded up. His personal level of customer service was far and above what Ive experienced with other companies in the past. I would absolutely recommend Preferred!

TRUST WORTHY and Very professional, quick serve. Jeep broke down in a very difficult location to get to and they still came out got it in the flatbed and brought it home. And miss understanding communication error on payment, we where paying in cash and card but company ended up charging full amount to card and then realized it was a split payment. Company called right away to clear up misunderstanding and then sent a driver right over with cash that was suppose to be applied to tow fee. Preferred Towing will be my first choice should I need a tow again. A+

My mother-in-law wound up in a steep snow bank off Ballaine. The first tow company couldnt pull it, but Bill pulled it out easily with a smaller truck and bear claw anchors behind his rear tires in less than 10 minutes. A great help in that stressful moment.

While on my lunch break I went to my car to find I had a flat. Husband went through insurance to arrange help since I didnt know how to lower the spare tire. They came after I got off from work, on time like they said. Driver was real nice and replaced my flat with the spare. Its a cold and windy night so I really appreciate his help. It would have taken me forever to figure it out (just bought the vehicle and wasnt familiar with it completely) Thanks again!

Waited for them all day for them to send a non 4 wheel drive truck at night, and then they said they couldnt get our vehicle with the one they brought. When i got the call to reschedule for 1st thing in the morning they didnt act like they wanted to do the job so we just canceled and got with someone else.

Quick and professional. Was given a 60 minute eta but Bill showed up to help in 30

I had a bad battery and had to get my car towed to anchorage from north pole and they provided a service I will def recommend. They even made sure I had somewhere to stay in anchorage and help me out aloy. Thanks Chris and Bill

They were a great help to my better half and i will always use them if needed.

Had to get my car towed and i will give them 5⭐️ because They were quick, and very friendly. i will do business with them again.

Called them early in the afternoon. They said give them a couple hours and they would be out. We waited for several hours and they never showed. We called them back at about 6. They said it would be a little while but they would definitely.be out. At 8 they still hasnt shown or called so we called them back. They said be here within 30 minutes. We went to bed at 11:30 still no tow truck or phone call. We called at 11 the next morning we got the same promises. When they hadnt shown up by 1 we called Rons. They said they couldnt make it out but recommended Borealis Towing which did a great job. We never heard from Preferred towing on the second day and only got excuses when we called them that morning. We will never call Preferred Towing again and if we have the need for a tow company and our insurance wants to use Preferred we will request they call a different company.

They were quick but the guy who picked me and my truck up. Once we got to my house and it became apparent he couldnt make it up the steep part of our drive way he backed down the driveway and ended up kicking me out of the truck when our roommate drove up behind us so he could turn around and drop the truck off down the drive way on a more flat area. The part that totally sucked and rated them a single star was that he left my truck which died due to a bad alternator, that quit working thus the need for the tow, in the MIDDLE of the drive way no were near were we asked him to leave it, effectively stranding me and our roommate at the house and needing a friend to bring my bf home and to help pull the truck over to the side of the driveway enough so they could drive to work the next day...

Bill was a awesome helper

Have used them in the past with good results, today driver said he couldnt get my vehicle out because it had too much snow on it, told the driver id be there in 5 minutes to shovel it off. When I got there he was nowhere to be found, tried calling and no answer. Had the vehicle uncovered and ready to go 12 minutes from talking to him. Waited an hour and he still never showed back up, so I called him back and he didnt answer. So I called the office and they said he was sent on another job.So if he knew he was not going to be there why wouldnt he have told me that so I didnt rush over and scramble to get it cleared off if he knew he wasnt going to be there. Very unprofessional in my opinion, wont be using them anymore

They never showed up for the time I had my car to be towed, they didnt answer any phone calls from me or the agent at my insurance company. Very disappointed with this service.

Preferred towing was great. Broke down at the airport and they arrived early with honest and friendly service. Highly recommend them for any towing job. Professional and know what theyre doing Thanks guys!

Totally helped me in my hour of need. they are pretty much easy to work with the cost of the service. GREAT CUSTOMER SERVICE!

Sean was excellent communicator keeping me informed on his time line and he was an excellent resource for info on my vehicle. He is in the perfect business as he makes bad luck seem good.

The lady on the phone said one thing, they text message said another, didnt answer my response to text, called and she seemed lost as to what was going on. Canceled my tow, figured something else out...

Great service.very quick

OMG! Flawless,Prompt,Professional,Seemless!Under 5 minute process, magical A+++Merci:-)

Very fast service on Christmas day

If the roadside assistance operator trys to get your cc information because your not covered be ready to pay an 85% or more! mark up for whatever you need done. Example tow across town usually will cost about 80-85 dollars roadside will charge you 150!Never let the police call your tow truck normal towing is about 80 to 90 for callout and three to four bucks a mile, police callout is 175 to 225 and eight to twelve bucks a mile.

Super friendly service, professional, personable, and helpful