I have has 2 experiences where I waited over 2.5 hrs... Those where 2 year ago Lately they have gotten better... I complained hardcore to my insurance carrier both times (Geico and Nation Wide) maybe it worked because the last last has been much better

Tow driver was awesome and made sure I was safe in my driveway before leaving. A great guy!

If Quality Towing is your only choice for road side assistance, you may be better off calling a non dependent friend. The customer service with this company is Horrible!! If I could’ve given them zero starts I would have. To make a long story short I ended up having to call my insurance and requesting them to send a completely different company just from the service I received over the phone from Quality Towing. If the service over the phone was that bad I did not want to take a chance with whomever they sent out. Try Valley Roadside Assistance, they were friendly and on time!

Left family stranded on side of freeway for3 plus hrs after taking roadside assistance call. Quoted a 1 hr ability and then never showed. Called at the 1.5 hr mark and they stated the wrecker was a few min away... 30 minutes later after they still had not arrived called and the dispatch couldn’t find our service ticket. Had to call and get a new wrecker service to help.

Lost the keys to my car, called my insurance company and had them schedule a tow. They sent this company out and they tried to charge me 75 dollars to use the wench to pick the car. My insurance covers 100% of towing costs. They just wanted to try and get extra money on top of the service I already pay for. Really dishonest people that work at this place. Stay away if you can.

If you need roadside assistance and this is your only option, be prepared for the lowest quality customer service you could ask for. That way you wont be disappointed. It probably depends on who you have to deal with but the difference could be night and day.

They have THE WORST FEMALE OPERATORS; I’m saying this as a WOMAN in Customer Service!! They are extremely rude and sound irritated, are reluctant to give any information or help and all around make the experience worse!!When it came time to get my vehicle I had to call AGAIN and talk to the snarky operator to have her send someone out to get my vehicle because no one was working?!?They should rethink naming the company LowQuality Towing because they’re AWFUL!

Mike our driver was fast to arrive and very helpful he transported us and our kids to a safe location to fix my tire he went out of his way and was very friendly and polite great cuatomer service best tow i have ever had to encounter! Thank you MIKE! Quality Towing

Sold my old car through Peddler and this was whom was assigned to pick up. Was given a window 7am to 11am, took off work and at 10:30 called them for ETA. Well here is where we had issues dispatcher hemmed and hawed and said that it will be midday now. Well tried to pin him down back and forth we went finely said between 10am - 2pm. Find and a FYI any tow services that have CHP contracts will drop all other calls to cover CHP. So it ended up I had to leave and 2 minutes from house they call were here on site....2:15pm. Over seven hours they had me wait with no sorry about that, driver said am not in the office so dont care not my problem. Beware of this towing service if you call it could be hours if CHP calls in to them YOU WILL BE AT BOTTOM OF LIST.

Just a towing yard like the others. Landsharks!!!

Had me wait 4 hours dont recommend this joke company

Right in and right out

The address does not match up with the location its a metal shack in a parking lot connected to another building

Rescued me with Battery Replacement Services!

This was the worst experience I have ever had! I had to call 5 times for a tow truck. After 4.5 hours the guy came and said he could not pick it up! Front desk was not helpful.

Your service