Under Promise and Over Deliver. Fixed Right First Time. Prompt and efficient. Extremely knowledgeable, professional, and just plain NICE people to do business with. Will use their services again.

On Monday, August 9th, we had the unfortunate luck to have our A/C quit working. I called Dallas Plumbing after hours and alerted the person on call that I would need a technician as soon as they could send one out. On Tuesday, August 10th, I spoke to service at 7:30am. She said she would have a service technician available that day in the early afternoon. At noon, I received a call that the technician was in route. By 1:00pm, Matt arrived. He quickly diagnosed the problem as a bad capacitor. After retrieving the part from his well stocked truck, he had our A/C compressor working again. By 5pm, we were blissfully enjoying a cool home once again.

I recommend Dallas Plumbing Company based on my recent experience. I worked with Mark S. and John C. They did an excellent job on a complicated project involving the replacement of a sewer line under our pool house. I appreciated their thorough explanations to my many questions and concerns. They gave us options and made recommendations, rather than pushing one solution to solve this issue. I also found the office staff to be very responsive in coordinating everyones schedules.

Tom was prompt and knowledgeable. Dallas Plumbing was referred to me by family as a trustworthy place to get my air conditioner worked on. Can confirm! Will be a repeat customer!

I have several properties in the Dallas area, some are rental homes, and I use Dallas Plumbing exclusively for anything they can repair or install. I have used them recently on 2 rental properties, 1 locating a leak behind a wall and repairing same and the other was replacing a water heater and pan. Ive also used them at my home where they install a new kitchen sink, faucet, disposal and install all the bathroom sink faucets throughout the house. Austin has done all the work on my properties and I couldnt recommend a better technician! I will always request him personally to perform any work on my properties in the future! Dallas Plumbing is also reasonably priced, I have tried another plumber in Dallas but declined their services due to their extremely high costs. Me and my family has been using Dallas Plumbing for all their plumbing and a/c-heating needs for about 30 years - they are by far the best in my experience.

The price was a fraction of what other companies were charging for a simple faucet installation, and it was done quickly and professionally by a very friendly plumber.

Dallas Plumbing is good for basic things. Initially i called in to have a bidet seat and a shower (attached) installed. The team was courteous and scheduled me. There was no appointment confirmation but thats not a particular bother to me. The technician when he showed up was kind and he took one look and said, I dont know what to do with that, theyll have to calls someone else to do that. That isnt the service i expected. I expected better service or for the scheduler to have a better grasp of the tasks at hand. Feel free to use them, however be very explicit with what you need.

I can always depend on Dallas Plumbing to keep my unit in tip top condition. We had bought a new unit from them last year which was quite an investment. I advise everyone to do the same and take care of what you have so that it will last longer. GREAT SERVICE ! GREAT TECHS!

John was very customer focused and provided really good service.

Called their emergency number during the holidays, after hours. their phone service seems pretty professional as it gets you to an operator that helps get the information for the service. the operator contacted the on call service tech and he called within 30 min. Came right out to our house and helped us with our sewer stoppage issue. Wade was super nice very professional. Since it was during the holidays after hours, we felt pretty bad but he was really nice and made the whole process really easy.

They were supposed to come, identify and repair gas leak.Two “plumbers” showed up, were very unprepared for the job and after a lot of discussion and trial and error they were not able to find the leak.Still was charged $299 for the two hours they both were here and was told I was lucky because they only charged the hours of one “plumber”.I am constantly surprised at the lack of professionalism in the plumbing business and how in today’s customer experience world that they are still allowed to get away with this.Unfortunately I have not yet found a company in this area that really cares about customer experience.These guys do not make it and the search continues.

Highly recommend Dallas Plumbing Company. They have great customer service and are very responsive. Weve used them for detecting and repairing an under slab leak and were impressed with their service.

Every time I called Dallas Plumbing I have received quick and excellent service. Very nice plumbers. Always on time and they explain what needs to be done. Prices are good. We wont call any other plumbing service. Thank you for the great service.

Had a great experience with DPC this week! Mark, Clayton, and team were prompt, professional, and made it a point to help us understand the problem and the steps required to remedy it. Highly recommended!-Silas

Good service, good staff and good prices.

Ive used Dallas Plumbing three times now. Two times on my own home, once for plumbing and once for a/c. Today 3/20/16, Dallas Plumbing Co serviced my bosss a/c unit in a home that is pending sale. It was important to get it done as soon as possible to satisfy the repair requirements. As always, they were prompt and charged a reasonable fee. DPC has been in business for more than 100 years and their excellent, professional service shows why! Love Dallas Plumbing Company!

Called yesterday at 7:45 am to request A/C service. The unit was not cooling, happened overnight . Tom came out at 9:00 am and service was complete by 9:45 ! We have used Dallas Plumbing Company several times for plumbing repairs on our 40 year old house but this was the first time using your A/C service . We had already planned on the bi-annual service check later in the week. Thank you so much for saving our Fourth of July. We highly recommend your company .

DPC did an awesome job. Redid plumbing in my bathroom and shower. Also needed work on my air conditioner and they fixed it. Very efficient and friendly workers. Would always use them in any situation. Recommend them to anyone needing plumbing or air conditioning work.

Excellent, excellent service! I had a major leak over Easter weekend - Jeff came over on Sunday, quickly diagnosed the issue and fixed the problem in short order. He was professional, friendly & very knowledgeable - Definitely recommend Dallas Plumbing Company!

They are amazing. I am always able to get an appointment with in 1-2 days and most times day of. They always call when a service person is on their way. When entering the house they always have their shoes covered

Did not use them

I have used other plumbing companies before, but Dallas Plumbing has always treated me better than any others. Good service at a fair price. Plumbing problems are never fun, but with Dallas Plumbing I have never felt taken advantage of.

Excellent service! The technician was on-time and diagnosed and resolved the problem quickly. Weve used Dallas Plumbing for the past five years to fix small and large problems. They have earned our trust!

They fix what needed to be fixed. They will not try to sell you something you dont need. Well mannered and fast work. Ill will use these guys for all my household needs in the future.

Very knowledgeable, efficient and great value, great workmanship.

There was some delay upfront getting the quote for my new tankless water heater installation approved due to city codes. Once that was settled, however, the rest of the process was as smooth as could be hoped. Ron and Chris and the rest of the team were very professional and courteous and advised me of their progress throughout the process. They did their best to be as quiet as possible outside of the necessary drilling. They turned the water heater on after the first day so we could still have access to hot water while they completed their work. Initially, I thought I was going to need to hire an electrician to install a new power outlet for the water heater, but Chris found a solution and was able to drill through the wall of the closet and access an outlet on the other side, which saved me time and money! When one of the crew who dug the trench for the new gas line uprooted a shrub in my backyard, Chris made a temporary mound of soil for it and watered the roots to make sure it would be survive until they could replant it. He couldn’t have known at the time, but those shrubs are my most important yard plants because they remind me of my hometown, so I am very fond of them. Finally, on the day of the city inspection, I overheard the inspector say that their work “looked really good” and gave them the green light to complete the project within a couple hours. That is the highest praise I have heard from a Richardson city inspector on a home renovation project, so I am very confident it was done well. They cleaned up the same day – for a total of 3 days for a new gas line and tankless water heater installation – all well-done and excellent service! Dallas Plumbing will be my go-to for all of my future plumbing and gas renovation projects.

Called them for an A/C repair. Excellent service. They were professional, explained what they did, and finished the repair promptly. Would definitely use them again for A/C repairs.

Excellent Servie. Has AC go out in the afternoon at the office. They were able to sent someone out and fix it first thing. Great price and Honest service. Technicians clean and professional. Highly recomend

This is a multigeneration family owned business and while I read the negative reviews from a few years ago, every time I have called them they have come quickly and fixed the AC or plumbing problem quickly. I began using them to fix what another ac guy did when he taped insulation around one of my pipes. Well it wasnt to the standards of the Dallas guy and he redid it free of charge.

Been using them for almost 20 years. Not always the cheapest but trustworthy and that means a lot. Reliable and stand behind their work.

Dallas plumbing recently installed a new ClimateMaster geothermal heat pump. The entire process was outstanding. From quoting to installation to final inspection. They did an excellent job, everyone on the crew was very professional and their work was great. It really could not have gone better. I am very pleased to have found Dallas Plumbing and I will use them for all of my future plumbing and hvac needs.

Dallas Plumbing - always on time and does a great job! Surprising they always charge less than expected.

2 units installed with various problems that had to be corrected. Then to top it off they didnt submit my warranty that I was told not to do because they would take care of it. I heard so many excuses over the phone. In the end they replied he didnt get back to me because he was sick and in the hospital. So at first I felt bad but then I realized this was going on for months and a company this size has backup. They dont just leave customers hanging out on a limb. BUT, THEY DID!

Working with this company has been extremely difficult. You get a window of 4 hours for a tech, he comes out, needs something, schedules another day for a different 4 hour window. Then he says he has to get an approval and will call back. I hear nothing for 3 days so i call in and they try to get me to pay a bill i already paid and i had to provide a check number to prove it. After that they schedule me for an AM appointment, again a 4 hour window (mind you I have had no AC for over a week now). I take off work and wait. Call in and am informed that they moved me to a PM appointment and are sorry they cannot do anything. I ahve to work so have to reschedule again for another mid day window of 4 hours. I would look to another company that can keep time commitments and fix your equipment in a timely manner so you are not out of AC for over a week, including a holiday weekend, and you get a proper window where people actually show up. I cannot comment on the actual work yet as it is not even complete and my AC is still down.

Two new outside Carrier Infinity AC units and three new Infinity thermostats -- the third controlling a previously installed Carrier AC/furnace. Wow, the difference in cooling and dehumidifying is remakable! Our home is much more comfortable now that the new components are installed. Especially surprising, the older AC/Furnace system works much better simply because of the new Carrier Infinity thermostat. Thank you Dallas Plumbing and our very knowedgeable sales person, John Pockrus!

Dallas Plumbing and Air was the 3rd company we called for our AC on our old system and ACTUALLY fixed for less than any of them. Its taken me a week to cool down after A-1 Air and Milestone totally let us down and truly showed their colors on what a rip off this industry can be. Our first call was to A-1 Air, but the very first thing was that the customer service person mistakedly told the repairman that we were to have a check up for our system when we clearly told her it was broken. My husband and I were not amused that A-1 Air torched (yes, torched) the fan blade off our old system so it was not reparable. I literally told A-1 to leave our house at that moment as this was obviously going nowhere - and got nothing fixed for our fee. Then Milestone came out for more ($99) and saw the torched fan blade - also not able to get parts on a Saturday. They wanted us to spend $8000+ for a new system we didnt need. We told them we just wanted our old system fixed so they estimated $800+ - on Saturday for the parts and magically those parts jumped up to more than $1400 on Monday. After all of that, we called one more company - Dallas Plumbing Company came out and fixed it for less than $600. Heres the bottom line, the air conditioning business is a racket. And if they think you are desperate enough, you will pay anything to get it fixed. The only way we survived this ordeal is that we have a 2nd air conditioner so we lived upstairs for days till all of this ended....Remember those that advertise alot on TV are making you pay for it in the end.....we appreciate Dallas Plumbing not trying to gouge us and we will remember them the next time we need our air and perhaps our plumbing too fixed.

Called to ask about installing a gas log fireplace insert. Was quoted $99 for the first 30 minutes and $50 each additional 30 minutes. No estimate of the amount of time it would take. This is just the labor fee. Sounds like gouging to me. Will not be using them.

Always professional and on time; my first call whenever I need HVAC or plumbing work.

Super friendly, professional, efficient and competent. I would recommend!

The techs came when they said they would, worked quickly and competently and were neat and clean.

The first hint not to use this company is the fact they are so reluctant to give you any sort of price range. I understand that you cannot give me an exact price, but I did describe the issue so I would think a price range is fair. I mean is it going to be a couple hundred or a couple thousand?? People do not just have a couple thousand laying around, so I would need to plan if it is going to be that high. Regardless of that, I still asked them to come by (shame on me).They got to my house and looked at where the problem is. They told me that the issue was my sprinkler system and they gave me 2 choices of how it can be fixed. 1. They could cap off the system to stop the leak but I would not be able to use my sprinkler; or 2. They could dig up both sides of my sidewalk and replace the piping which would take much longer. I do not use my sprinkler system and I wanted this to be completed soon, so I chose option 1. They said if I wanted to replace the pipe at a later time I could. They spent a couple hours doing the work, only to tell me that that didnt fix the issue and the pipe is still leaking. They could come back tomorrow and fix the actually issue but I would still have to pay for what they did today. So basically out of the 2 choices they gave me, the second choice is what would have actually fixed the problem and the first choice did nothing. I find it ridiculous that they would tell me what the issue is, give me options and then tell me that they really just spent time fixing nothing but it will cost me $250.A decent company would have apologized and then offered to fix the real problem not charging me for the nonsense that was done today. I will not be using this company in the future not will I be recommending it to any homeowners I know.The companies response to my review is appreciated but misguided. There was no miscommunication. Bottom line, they gave me 2 choices on how to fix my leak; I chose the one that was supposed to be the quickest. The company did the work, charged me but the leak was not fix. I was never told they didnt know where the leak was coming from; in fact I was told they knew where the leak was coming from and then given 2 options on how to fix it. I also did not stop them from completing their work. The work I chose to be done was completed and since the issue was not fixed I did not want them to start an entirely new job for what should have been fixed in the first place. The response by the company seems to be intended to save face in front of possible customers as opposed to resolving a current, and possible future, customers issues.

Very overpriced !!!The work quality is average

Great service, friendly professional staff and good prices.

Christi answered the phone. 3 times within the first minute she ran up my bill. All I wanted was my toilet fixed but, her entire focus was grabbing as much money as she could. I mentioned I own commercial and residential property throughout D/FW and thought Id give these people a try. Typical scammers. Stay away!

ON time, great service done correctly, have use over ten years..no reason to call any other company for plumbing service including A/C service

Working with Dallas Plumbing Company was a horrible experience. The technician arrived late, couldnt fix the issue. They had to come back two more times, still wasnt able to fix the issue. I Called the management, they never called back. I used another company who took care of the issue on their first visit. I can honestly say that dealing with Dallas Plumbing was one of the worst experiences ever.

Great service, value and installation.

Courteous workers and attention to details.

Great company. Good work.

Great Company.

Very professional and knowledgable!

Professional service!

Excelent service